Not charging properly, always reporting as charging, etc - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

I thought I would start a Galaxy Note specific thread for anyone else (I saw someone in the ICS Stunner thread) with the same issue.
My symptoms include/d:
Battery not charging to 100%
The OS reporting the phone was charging, while unplugged
Failing to deep sleep, since it thought it was charging
Starting Car Mode on it's own
Potential (TEMPORARY) fixes:
Clean USB port with a toothbrush
Use something thin to wedge the PCB away from the base of the board
For me, #2 works. But it goes back to how it was once I put it on charge, so it's literally very temporary.

Same here
jayshah said:
I thought I would start a Galaxy Note specific thread for anyone else (I saw someone in the ICS Stunner thread) with the same issue.
My symptoms include/d:
Battery not charging to 100%
The OS reporting the phone was charging, while unplugged
Failing to deep sleep, since it thought it was charging
Starting Car Mode on it's own
Potential (TEMPORARY) fixes:
Clean USB port with a toothbrush
Use something thin to wedge the PCB away from the base of the board
For me, #2 works. But it goes back to how it was once I put it on charge, so it's literally very temporary.
Click to expand...
Click to collapse
Same here (no problems with car mode though...)
no solution beside plugging it to charger to stop it waking up and making sound...
Solutions are welcome...

Hardware fault surely? Get it replaced under warranty.

samvox said:
Same here (no problems with car mode though...)
no solution beside plugging it to charger to stop it waking up and making sound...
Solutions are welcome...
Click to expand...
Click to collapse
Did you try anything from the OP? Did they work for you?
RudiRulez said:
Hardware fault surely? Get it replaced under warranty.
Click to expand...
Click to collapse
Yeah, Samsung are going to arrange for me to send it back. I'll report back whether they cover it under warranty or they make excuses and try and charge me (never dealt with them before).

jayshah said:
Did you try anything from the OP? Did they work for you?
Yeah, Samsung are going to arrange for me to send it back. I'll report back whether they cover it under warranty or they make excuses and try and charge me (never dealt with them before).
Click to expand...
Click to collapse
It looks it is not a note specific problem...
http://forum.xda-developers.com/showthread.php?t=1427539

samvox said:
It looks it is not a note specific problem...
http://forum.xda-developers.com/showthread.php?t=1427539
Click to expand...
Click to collapse
Definitely, S2 had it too.
Just a quick update, got it back from Samsung (6 days end-to-end) and they fixed it under warranty so I didn't have to pay a penny. They didn't even call to try to demand money, just fixed and sent it back with a letter saying they "found the problem" (didn't specify what it was) and it's been resolved.
Pretty pleased with that

Got it repaired!!!
I got the microUSB plug replaced and so far the problem is solved (4 days of use).
I will report if it appears back,
Sam

Related

[Q] Galaxy Note gone crazy!

I started having a big issue with my Galaxy Note recently. The problem is that randomly it would think that it's charging, or connected in car dock mode, or connected to a PC, so the screed would light up with the sound of being connected, respective menu popping up, media scanning running and all the crap. Once, it even entered the Safe Mode - a "safe mode" writing appeared in the bottom left corner, and it would stay in all the applications and screens. The phone is quite new, one week only, and first three days it was fine. The MicroUSB jack is undamaged and clean. Now I have troubles charging and connecting the phone to PC - I succeed in doing so only from 6-7th attempt.
No idea whether it is a software or hardware issue, because in download mode it connects to Odin seamlessly, and after connecting it to Odin and rebooting it, for an hour it stays calm and connects and charges properly.
The issue is very annoying and drains battery really fast. Any ideas, gentlemen, what this could be? Or should I take it to the service centre?
Are you using a stock rom? if not you may want to try a full stock unrooted rom and see if the issues continue. If they do then take it back as it shouldn't be doing anything like that.
Did it get any water damage by any chance as electrical devices tend to get possessed when a little water gets in there somehow.
Thanks for the quick answer, martcerv.
I am using the stock KKA rom. I used to have J4, then I flasher Rocket V6 rom, issues started, I flashed to the stock one, issues didn't disappear. And no, no water, no drops, and as I said, it connects nicely to Odin and does connect and charge properly for an hour after that.
I had a very similar problem with my Note. It was like it was possessed by car mode.
My solution was to take out the battery for a few hours. I had tried everything and that seemed to correct the issues.
So maybe take out the battery and leave the phone with the back off in a dry place for a few hours or overnight.
Hm.. Will try that
Didn't help, I just don't know what could be the reason... Now, when I connect it to the PC in debugging mode, it mounts the card and USB storage by itself. And then disconnects. Connects again... Seems that the damn thing got possessed. Will take it to the service centre.
I am having the same problem. There seems to be an issue with the USB port.
Exactly the same problem just started happening today, car mode, clock and weird USB stuff seem to be the main symptoms. Running stock ROM, not rooted, if it doesn't sort itself out by tomorrow will be getting in touch with seller for a replacement.
i have the same problem and it seems like the usb port issue. I will try to send in my note for repair and see if they will fix it. If they refuse, then i will wait for the usb port to be available on the net so I can buy it and install it myself. Its a small independent board with a flexible ribbon cable. can be changed in 10 minutes
John Charles said:
Exactly the same problem just started happening today, car mode, clock and weird USB stuff seem to be the main symptoms. Running stock ROM, not rooted, if it doesn't sort itself out by tomorrow will be getting in touch with seller for a replacement.
Click to expand...
Click to collapse
Okay so tried sticking the usb end in a bowl of dried rice overnight and it seems to have done the trick so I'm guessing some moisture got in the usb somehow, but really can't think how. Delicate little flowers these notes aren't they
Note slipped out of my pocket and fell in a snowy/slushy parking lot after a big snowfall. For a few days after that it would randomly go into charging mode.
Perhaps the USB ports are prone to malfunctioning and the drop in the snow aggravated the existing problem.
Happening less and less though. Hope it isn't permanently damaged.
Same issue on my new galaxy note
After three days, my note has started to do the same.
It suddenly starts to charge with no wire connected, or activates deactivates the car dock mode by itself.
It can work fine for a couple of hours but then becomes crazy with no reason. I'm almost sure that any water has touched the phone.
After entering "crazy mode", even when it has get calm again the phone doesn't recognize the charger wire. Only taking out the battery lets the phone become "normal".
I'm almost sure is a hardware problem.
To be continued ...
I have the same problem as well after playing in the snow but I fixed mine...
First thing I did was lightly blow-dry the USB side of my note on high-heat for about 5 minutes. I didn't blow-dry the battery or battery area of the phone but that doesn't sound like a bad idea either.
The next thing I did might only serve temporarily as the device needs to dry more: go to settings/applications/development and make sure debugging mode is checked. If its already checked, uncheck it and wait a sec... then check it back on.
I've not seen the thing act up since so I'm crossing my fingers for me and the rest of you. Good luck
P.S. Worse comes to worse, you could always get a new USB port off of EBAY and install it yourself which is what I'll do if I see the charger symbol act up again :-|
Fixed !
I fixed my phone too !!!.
Initially I did the same blow the usb side hopping to put out any particule that could be inside the usb hole.
Whit this the phone started to work normally, but one day later it became grazy again, but then I realized that it was only after using one usb charger that I have at the office.
If I don't use that charger the phone works fine !.
Four days working properly !.
I was on KL7 when my phone started going crazy around the third or fourth day. And the phone wouldn't charge when the power was still on, whether it's connected to the pc or wall charger. Cleaned the port and cable ends with rubbing alcohol and that seemed to solve the issue. Wiped cache partition and dalvik cache a few times too. Oh, and I got so spooked I changed back to my previous stock rom. LOL.
Hope this info will help your phones.
poor USB
Well I have had this problem for 1 month now.What finally fixed it was to clean the USB port with brush and nail varnish remover.Some people use a tooth brush take out battery dip brush in nail varnish remover and clean port and leave to dry for at least 20 minutes.I used a brush from electric razor give out a good clean and not to gentle either needs a good clean to remove oxidization.
jazz452 said:
Well I have had this problem for 1 month now.What finally fixed it was to clean the USB port with brush and nail varnish remover.Some people use a tooth brush take out battery dip brush in nail varnish remover and clean port and leave to dry for at least 20 minutes.I used a brush from electric razor give out a good clean and not to gentle either needs a good clean to remove oxidization.
Click to expand...
Click to collapse
I'm not a freak but nail varnish and electric razor
Come on
it seems like a common problem as many people are beginning to have this usb port problem after a couple of month (or less) use of the note. Cleaning the usb port will solve the problem temporarily but the real solution would be to change the usb port circuit board from the inside of the phone. The usb port circuit is not available on ebay yet but some chinese supplier is selling it out of china.
Man, this is a scary post...
ericshmerick said:
Man, this is a scary post...
Click to expand...
Click to collapse
Yea just reading it is giving me the chills

Galaxy S charging problem!

Hi there, first post on this forum, sorry for any mistakes.
I have 2 problems with my SGS: (Running an ICS root, not sure which one, came with it on when I bought it on eBay a couple of weeks ago.)
1: I have a charging problem where it will sometimes charged fully, which I am happy with, but other times it will actually discharge whilst 'charging' according to the lock screen. It will charge sometimes, slow down, then go backwards after a while, ending up with a flat phone when I wake up in the morning... The problem started when I used a wall charger from a SG Spica, but then worked fine again when I used the charger I got with the phone. It has now started to screw up again which is annoying. I have purchased a new 3500Mah battery for it so I don't know whether this will sort the problem out.
2: The mini USB port is slightly broken so I have to pull up on the cable otherwise it isn't picked up and won't charge. This is also annoying as if it moves slightly during a charge it won't charge at all. I tried fixing it with a toothpick but it didn't really help. I think the problem is that the connector/contact is slightly bent.
Thanks for your help!
Throw Lemons said:
2: The mini USB port is slightly broken so I have to pull up on the cable otherwise it isn't picked up and won't charge.
Click to expand...
Click to collapse
well, If there is a problem with your micro USB, than you need to fix this first, it may be the root cause of your problem
you can find a guide on How to fix it on My android collections link below
xsenman said:
well, If there is a problem with your micro USB, than you need to fix this first, it may be the root cause of your problem
you can find a guide on How to fix it on My android collections link below
Click to expand...
Click to collapse
Where will I be able to purchase a new micro USB from? I think I would be able to do this otherwise.
Throw Lemons said:
Where will I be able to purchase a new micro USB from? I think I would be able to do this otherwise.
Click to expand...
Click to collapse
http://www.replacebase.co.uk/samsung-galaxy-i9000-replacement-micro-usb-socket---original-1814-p.asp or try ebay or a google search in your copuntry
This doesn't seem right to be honest... Charging 80% of the time, yet it loses charge...
Throw Lemons said:
This doesn't seem right to be honest... Charging 80% of the time, yet it loses charge...
Click to expand...
Click to collapse
yep, and if the USB pins are shorting in the micro USB slot or your battery contacts needs some cleaning, these can happen, as well it looks as though you have too many notifications or widgets running, also a reason for heavy battery consumption.

Keyboard dock acting up

Hey, this morning I had the weirdest problem with my dock, despite rarely getting any disconnects as bad as other people have.
I am running the latest firmware from December on the tablet and the dock, but I suddenly got a message from ASUS Update Service that a MobileDock firmware update is available. I decided to go ahead and click OK but it simply did nothing. It gave me an error after some loading time and the dock kept on working but the message doesn't disappear.
Also, despite charging my dock last night it is now at 6% on its indicator and it doesn't appear to be moving. Is it FUBAR? Should I just go to a service shop working with ASUS with my warranty? (I'm from Eastern Europe so no retailer shipping back, lol)
After a full discharge and charge of the dock the problem still persists. After plugging it in it went green light pretty fast but showed that it was only charged up to 70%. On the next day after barely any use, the dock showed 30% and after letting it discharge some more it still gets stuck at 6%. Also, it appears to be charging the tablet with less power.
I'm kinda ceratin that it is a software issue. Is it possible to somehow "reset" the dock's software? Reset the tablet? I really don't want to wipe it full, because I CBA to restore everything on it, but if I give it to the shop it will take a full month or 2 before they decide to give it back. Any idea on how I might go about "resetting" a dock?
Edit: Just to clarify, I stopped getting the update message from Asus to update the MobileDock firmware. I though that might be the culprit (attempted and failed "update") but the dock was at 6% even before attempting the update...
FINAL EDIT: I fixed it by doing a factory reset. God knows what went wrong with the battery sensor software. ASUS should seriously do something about their software.
Sent from my K00C using xda app-developers app
Sorry for the thread necro and the constant self-communication but the dock is doing the same thing again. No amount of coldbooting while docked is helping. Any help besides the good ol' wipe data? I can do it, of course, but it's getting kind of old. Isn't there a software fix to "reset" the dock's firmware or something?
hitmancho said:
Sorry for the thread necro and the constant self-communication but the dock is doing the same thing again. No amount of coldbooting while docked is helping. Any help besides the good ol' wipe data? I can do it, of course, but it's getting kind of old. Isn't there a software fix to "reset" the dock's firmware or something?
Click to expand...
Click to collapse
I don't know what to suggest..... Maybe use the Asus backup program so it is not too hard to restore your app data. Sounds like it needs another factory reset but I have no idea why it is happening.....
hitmancho said:
Sorry for the thread necro and the constant self-communication but the dock is doing the same thing again. No amount of coldbooting while docked is helping. Any help besides the good ol' wipe data? I can do it, of course, but it's getting kind of old. Isn't there a software fix to "reset" the dock's firmware or something?
Click to expand...
Click to collapse
Same problem here; RMA'd it, they sent it back doing the EXACT SAME THING, won't even charge on the charger disconnected from the tablet; factory data reset won't fix it.
RMA'ing it again, this time at their expense for shipping; and it's being "investgated for unrepairable"
hitmancho said:
Sorry for the thread necro and the constant self-communication but the dock is doing the same thing again. No amount of coldbooting while docked is helping. Any help besides the good ol' wipe data? I can do it, of course, but it's getting kind of old. Isn't there a software fix to "reset" the dock's firmware or something?
Click to expand...
Click to collapse
My first kb did the same thing: Erratic charge, constant update notification failing and many disconnects. I think it is a lost cause. Send it in and hope for a replacement that is less buggy
Sent from my K00C using Tapatalk
Welp, after a couple of resets in different circumstances I finally decided to reset the tablet while it was docked AND plugged into a power outlet.
It actually worked and didn't attempt to fail an update during bootup I don't know how long this will last, hope I helped others...
Sent from my K00C using xda app-developers app
Thanks for that! Did you do a factory reset or a simple reboot with the unit attached to power?
I did the latter and at least it seems to have fixed the erratic battery stats also don't get the upgrade notification that fails. Sometimes the simplest things have wonderous results...
Sent from my K00C using Tapatalk
berndblb said:
Thanks for that! Did you do a factory reset or a simple reboot with the unit attached to power?
I did the latter and at least it seems to have fixed the erratic battery stats also don't get the upgrade notification that fails. Sometimes the simplest things have wonderous results...
Sent from my K00C using Tapatalk
Click to expand...
Click to collapse
Glad that worked for you guys, it did not for me. I tried it four times, since I hadn't sent my dock back in yet for the second RMA. Mine won't even charge on just th ac adapter though, so definitely something else is amiss in my case.
Keyboard problems
zaelin said:
Glad that worked for you guys, it did not for me. I tried it four times, since I hadn't sent my dock back in yet for the second RMA. Mine won't even charge on just th ac adapter though, so definitely something else is amiss in my case.
Click to expand...
Click to collapse
Hi there,
Same problem here as Hitmancho and Zaelin: Cannot charge the TF701 through the dock and dock appears to be draining the tablet. In the beginning it worked fine - after doing a full wipe and installing CROMi-X 6.1- but then suddenly it started this erratic behavior. However I think it is a hardware problem since I actually hear the keyboard clicking when the charger is on AND the tablet is in its slot. Next to that the keyboard gets exceptionally hot just next to the slot connector which connects the keyboard and the tablet.
Does any of you experience the same problem ? And - if possible - how did you fix it ?
JOTX10 said:
Hi there,
Same problem here as Hitmancho and Zaelin: Cannot charge the TF701 through the dock and dock appears to be draining the tablet. In the beginning it worked fine - after doing a full wipe and installing CROMi-X 6.1- but then suddenly it started this erratic behavior. However I think it is a hardware problem since I actually hear the keyboard clicking when the charger is on AND the tablet is in its slot. Next to that the keyboard gets exceptionally hot just next to the slot connector which connects the keyboard and the tablet.
Does any of you experience the same problem ? And - if possible - how did you fix it ?
Click to expand...
Click to collapse
Does the tablet charge when the power is plugged into the docked tablet (i.e. power in the dock slot)? I didn't quite understand what you meant by not being able to charge the tablet through the dock.
My dock heats up when in use (or charging) as well, but on the bottom. It's mildly hot if that description works :laugh:
But if the clicking is loud when you've plugged both dock and tablet in the power then you might have a serious issue. I assume you aren't touching anything while it is clicking. If so, you should contact ASUS support. Clicking out of nowhere sounds scary...
Keyboard problems
hitmancho said:
Does the tablet charge when the power is plugged into the docked tablet (i.e. power in the dock slot)? I didn't quite understand what you meant by not being able to charge the tablet through the dock.
My dock heats up when in use (or charging) as well, but on the bottom. It's mildly hot if that description works :laugh:
But if the clicking is loud when you've plugged both dock and tablet in the power then you might have a serious issue. I assume you aren't touching anything while it is clicking. If so, you should contact ASUS support. Clicking out of nowhere sounds scary...
Click to expand...
Click to collapse
Hi Hitmancho,
No the tablet is not charged any longer when connected to the keyboard. And when I connect the charger to the keyboard nothing happens, i.e. the tablet is still normally drained (or at a slightly higher rate) and the keyboard stays at 6% even though it is fully charged. However if you are in a silent environment you can hear a distinctive clicking at the spot where the keyboard connector for the tablet is located.
And just before this problem occured last week the keyboard was exceptionally hot at that same spot.
I am not afraid though that I will be electocuted or that the keyboard will explode - I am an electrical engineer by training - but I took - of course - the precaution not to connect the charger to the keyboard anymore. I now charge the tablet directly which is a nuisance but has to be done every 2 hours or so.
What I think is the problem is that the charger circuit in the keyboard is faulty and generates a short circuit every second or so and that this is causing the heating and causing the tablet to think it is dealing with a wrong version of keyboard software and wants to update it.
Regards,
JOTX10 from the Netherlands
JOTX10 said:
Hi Hitmancho,
No the tablet is not charged any longer when connected to the keyboard. And when I connect the charger to the keyboard nothing happens, i.e. the tablet is still normally drained (or at a slightly higher rate) and the keyboard stays at 6% even though it is fully charged. However if you are in a silent environment you can hear a distinctive clicking at the spot where the keyboard connector for the tablet is located.
And just before this problem occured last week the keyboard was exceptionally hot at that same spot.
I am not afraid though that I will be electocuted or that the keyboard will explode - I am an electrical engineer by training - but I took - of course - the precaution not to connect the charger to the keyboard anymore. I now charge the tablet directly which is a nuisance but has to be done every 2 hours or so.
What I think is the problem is that the charger circuit in the keyboard is faulty and generates a short circuit every second or so and that this is causing the heating and causing the tablet to think it is dealing with a wrong version of keyboard software and wants to update it.
Regards,
JOTX10 from the Netherlands
Click to expand...
Click to collapse
If it is still under warranty, send it in. Asus fixed mine - well at leat the loose hinge and charging/firmware update problem. Still disconnects from the dock SD when moving the screen, but I can live with that...
JOTX10, I meant to ask if the clicking is there WITHOUT any physical contact with the tablet
But yeah, I doubt it's going to be able to explode or anything drastic like that. As berndblb said - if you are under warranty give it back for repair/replacement. Sounds damaged to me.
RMA-ed the keyboard
berndblb said:
If it is still under warranty, send it in. Asus fixed mine - well at leat the loose hinge and charging/firmware update problem. Still disconnects from the dock SD when moving the screen, but I can live with that...
Click to expand...
Click to collapse
Hi Berndblb,
I RMA-ed the keyboard - I am still under warranty - and hopefully my assessment that it is just the keyboard is correct since I just RMA-ed the keyboard not the tablet since then I would be in big trouble without it. Did you send in the keyboard+tablet or just the keyboard as well ?
Regards,
JOTX10
JOTX10 said:
Hi Berndblb,
I RMA-ed the keyboard - I am still under warranty - and hopefully my assessment that it is just the keyboard is correct since I just RMA-ed the keyboard not the tablet since then I would be in big trouble without it. Did you send in the keyboard+tablet or just the keyboard as well ?
Regards,
JOTX10
Click to expand...
Click to collapse
Just the keyboard. Good luck!

Really Odd Issue

Alright, I noticed about 3-4 days ago that I was waking up in the morning to almost no charge gained on my phone. I figured my computer turned off or something and my phone just didn't get charged via the USB port. I've now realized that when using specific USB cords (Only one out of 5 that I have works without this issue at the moment), my phone charges for about 5 minutes and then goes into this weird mode where it displays the clock time as a screensaver sort of screen and it stops charging my phone WHILE being plugged in.
As soon as I unlock my phone, I see a steering wheel icon at the top left in my notifications that says my phone is in car mode. Before I can pull down to see what it is or go into the menu settings to see if I can disable it, it turns off and disables again. I went through my ROM toolbox and found no signs of "Car" or "Car Mode" applications installed since I remember seeing "Car" in most rom installations.
It's becoming very frustrating because most times, I plug in my USB cord and my phone begins to charge and then 2-3 minutes later it just stops and goes into that mode. Sometimes it's instant and sometimes it won't work at all. I don't think it's an internal phone problem though because I have a cheap USB cord I found in my closet that is flawless and doesn't bring me this issue.
What could this be? Is my HTC One on it's last legs or what? I don't have my upgrade for another year so I'm really hoping this isn't too serious. The USB cords I do own are in great condition and wouldn't all suddenly stop working at once, so I see no reason to blame those. If anyone is wondering, I'm using CyanogenMod 11 right now, but this is a fresh installation and previously was using a very stable ARHD 6.1 GPe ROM. I also don't think the rom's I'm using have anything to do with it.
I don't know much about this stuff so I'll just leave some other information if it's needed. I have the SuperCID thing done, my phone is rooted and my bootloader is unlocked obviously along with having S-Off. I'm also using TWRP's latest version.
Any help would be really, really appreciated...
Also, to add onto what I said about the screensaver/car mode:
When I unlock my phone while being plugged in and the car mode turns off, my phone doesn't go back to charging unless I un-plug the USB cord and re-plug it in. This is when it usually begins to stop charging seconds after putting it in.
Leather Sock said:
Also, to add onto what I said about the screensaver/car mode:
When I unlock my phone while being plugged in and the car mode turns off, my phone doesn't go back to charging unless I un-plug the USB cord and re-plug it in. This is when it usually begins to stop charging seconds after putting it in.
Click to expand...
Click to collapse
It may be a kernel problem, try a different ROM.
Also try cleaning the USB port with compressed air.
Fain11 said:
It may be a kernel problem, try a different ROM.
Also try cleaning the USB port with compressed air.
Click to expand...
Click to collapse
I've been researching it and found a few similar issues and apparently there's no fixes for it. I'm more or less stuck with this for another year until my upgrade. There's a small fix for it but it's a pain in butt to remember:
I have to turn my HTC One off, plug it into the USB for charging and then turn it on and it'll charge correctly.
I've also noticed a major decline in battery life as well. I went from 78% to 71% in 10 minutes a bit ago. Really disappointing seeing as how I've already done so much to this phone I probably couldn't even sell it let alone have a conversation with HTC about it since I've killed any kind of warranty for it so badly.
Damn damn damn damn damn.
Leather Sock said:
I've been researching it and found a few similar issues and apparently there's no fixes for it. I'm more or less stuck with this for another year until my upgrade. There's a small fix for it but it's a pain in butt to remember:
I have to turn my HTC One off, plug it into the USB for charging and then turn it on and it'll charge correctly.
I've also noticed a major decline in battery life as well. I went from 78% to 71% in 10 minutes a bit ago. Really disappointing seeing as how I've already done so much to this phone I probably couldn't even sell it let alone have a conversation with HTC about it since I've killed any kind of warranty for it so badly.
Damn damn damn damn damn.
Click to expand...
Click to collapse
Well, if u still got warrany and the phone is working, u can still claim warranty by going back to full stock.
See this guide http://forum.xda-developers.com/showthread.php?t=2541082
Fain11 said:
Well, if u still got warrany and the phone is working, u can still claim warranty by going back to full stock.
See this guide http://forum.xda-developers.com/showthread.php?t=2541082
Click to expand...
Click to collapse
I've had the phone for over a year and I don't have warranty. Would there be a manufacturer warranty for this?
I guess this issue isn't fixable and I'm just screwed. Any suggestions how I could get a new phone without an upgrade for a good deal or something? God damn it.

Battery suddenly will not charge anymore

Hi , my XZ2 is about one and a half years old. No problem whatsoever until this morning. I plugged in the charge cable, I got the message "charging" but it will not charge. I checked the cable and charging device (worked with another phone) so it is in the phone or in the connection. Cleaned connection (woorden tooth pick), nothing helped. Any suggestions? Battery level is now at 5 % so I can not do a lot anymore...
Have you tried different charging brick? You cleaned the port but I'd recommend using a cotton bud and isopropyl alcohol to clean it from corrosion.
If it won't help that is probably the fault of charging port itself. I had issues with charging when it would randomly stop charging and replacing port itself worked and it isn't doing that anymore (I replaced it around 2 months ago).
Edit: Also try charging the phone when it is turned off.
Verity. said:
Have you tried different charging brick? You cleaned the port but I'd recommend using a cotton bud and isopropyl alcohol to clean it from corrosion.
If it won't help that is probably the fault of charging port itself. I had issues with charging when it would randomly stop charging and replacing port itself worked and it isn't doing that anymore (I replaced it around 2 months ago).
Edit: Also try charging the phone when it is turned off.
Click to expand...
Click to collapse
Thanks, I tried, but the alcohol did not work either. (And yes, I tried different brick and cable and also with different phone). I will have battery replaced, I guess that helps. Thanks anyway.
Try doing a hard reboot then powering down the phone and see if that works.
iwrbc2 said:
Thanks, I tried, but the alcohol did not work either. (And yes, I tried different brick and cable and also with different phone). I will have battery replaced, I guess that helps. Thanks anyway.
Click to expand...
Click to collapse
I recommend getting charging port on aliexpress or ebay idk, it costs around 10-12$, I'm pretty sure changing the battery won't help much - considering it's not a motherboard fault. Also, update us if anything will change, I'm very curious
I will update yo uhere when I know more , thanks
I had the same issue, when I used Lineage OS 18. To solve it pressed up volume button and power button and waited until 3 vibrations.
dsntbc said:
I had the same issue, when I used Lineage OS 18. To solve it pressed up volume button and power button and waited until 3 vibrations.
Click to expand...
Click to collapse
A hard reboot?
I promised I would let you know... I changed my mind at a certain moment and decided to check if the defect was covered by the Sony-guarantee. It was. So I sent it in, and after two or three weeks I got it back. Entire new mother board. So I think this was a real physical defect which could not be solved by your kind suggestions [thanks].
quite similar to my case, though for me the cable actually melting and i can't charge it using normal usb c cable anymore
nowadays it's either via wireless, or via usb C to usb C → usb A adapter
seilent said:
quite similar to my case, though for me the cable actually melting and i can't charge it using normal usb c cable anymore
nowadays it's either via wireless, or via usb C to usb C → usb A adapter
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Click to collapse
Sounds like a known mobo power controller failure.
Press Sony for a free repair... lean on them hard if you must. Keep calling until someone there does the right thing.
If you're lucky the first call will get it.
Free repair, free replacement or a full refund check, don't settle for less!
Lol, I've played hardball with Sony and won*
*hammered a few people in the process, oops.
blackhawk said:
A hard reboot?
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Click to collapse
Yea, I switched to IodeOS based on lineageOS 17, until march update, i had no issues, so either I have very bad luck, or something is buggy in software.
dsntbc said:
Yea, I switched to IodeOS based on lineageOS 17, until march update, i had no issues, so either I have very bad luck, or something is buggy in software.
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Not software... firmware which is much worse.
Flash it back to see what's what.
When I have a stable OS that's doing what I want, I leave it be.
Updates, destroyer of worlds...
blackhawk said:
Not software... firmware which is much worse.
Flash it back to see what's what.
When I have a stable OS that's doing what I want, I leave it be.
Updates, destroyer of worlds...
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Click to collapse
Yeah, i did it once, after i bricked it, but i see, i will have to do it second time. Or at least i need to install another ungoogled OS, not based on lineage.
dsntbc said:
Yeah, i did it once, after i bricked it, but i see, i will have to do it second time. Or at least i need to install another ungoogled OS, not based on lineage.
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Click to collapse
Google is a menace, no doubt.
Currently I keep Google Play Services disabled most of the time.
Try charging it with the phone powered off and see if that helps.
Yes, it did help, but fastcharging seems to be disabled, when phone is powered off.
dsntbc said:
Yes, it did help, but fastcharging seems to be disabled, when phone is powered off.
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Click to collapse
That's strange.
I don't think the firmware flashes the power controller chipset... or if it's flashable.
My 10+ fast charging is acting erratic. Tried everything except a factory reset. May be the battery... fun isn't it?
I wanted to boot TWRP and bricked phone while doing it. We will see if swiss firmware will change anything
Actually it's south american, but charging works without problem, as last time

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