Database Develop

[Q] Warranty + Superbrick = Free of costs?

Got blessed with Samsung peace of **** eMMC BUG!
I have warranty for more 1 year and 9 months!
Will it cover the motherboard replacement? Or it has costs?
I mean.. of course i will take my device without triangle or binary counter and with a stock kernel!
It just shows the bootlogo and i'm able to enter download mode!
Currently i fixed it with the tutorials on General Talk but i lost 5Gb on my FAT32 partition and wanna trade my motherboard for a new one... without this bad sectors!
And since i have my warranty i wanna know if it will have any costs or just for free because the warranty covers it?

I'm having the same issue with mine, could you give me the link to the tutorial that helped you?
Thanks & good luck with Samsung . . . . !

http://forum.xda-developers.com/showthread.php?t=1661590
Here you go!
still waiting if someone knows if it is free of costs

only be free if you lie to samsung about how it happened

I would probably get infraction for telling you this ill-advice. (Its justified because Samsung is neither admitting the bug not fixing it)
Hard brick you note by flashing infamous Angelom kernel.
Tell 'em you did Factory Data Reset from Settings > Backup and reset.
And it bricked.
Act dumb.
You probably would get warranty, and I would get an infraction.

Richy99 said:
only be free if you lie to samsung about how it happened
Click to expand...
Click to collapse
Of course i will lie... not stupid!

May your lies be sufficiently deceitful
Sent from my GT-N7000 using xda premium

How did u super brick ur phone ?
good luck mate

Richy99 said:
only be free if you lie to samsung about how it happened
Click to expand...
Click to collapse
I think Samsung are at fault for releasing faulty code into production. This is damaging to their reputation and if they ask me to pay, I will contest it.

Richy99 said:
only be free if you lie to samsung about how it happened
Click to expand...
Click to collapse
I wrote them I had installed the lastest ICS OTA update (true) and that I was not satisfied about how ICS behaved (true). I also wrote them I messed up while trying to go back to GB (also true). I've send in the device but no further questions were asked. Repair didn't cost me anything, only the costs of sending it in.

[Q] Unlocking Boot-loader and Insurance..

Hello..
If I was to unlock my boot-loader with HTC's online tool, would I be able to make an insurance claim with Sprint (or any other carrier) if I were to drop and break it or lose it?

Yes.

Toaster Strudels said:
Yes.
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Click to collapse
I don't think that's true.

htowngator said:
I don't think that's true.
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Click to collapse
Hmm..anybody else know?

1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..

Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2

Toaster Strudels said:
1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..
Click to expand...
Click to collapse
throwbot said:
Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thanks guy for answering..

They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock. It is not illegal to do so, but it is a voidable thing if they check and confirm it.
It's all luck if they don't, IMO.

htowngator said:
They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock.
Click to expand...
Click to collapse
Warranty != insurance != statutory rights

BenPope said:
Warranty != insurance != statutory rights
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Click to collapse
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.

htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
Click to expand...
Click to collapse
BenPope said:
Warranty != insurance != statutory rights
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Click to collapse
By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?

So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app

mmmajor said:
By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?
Click to expand...
Click to collapse
I think if you break it and the insurance company (i.e. not HTC but someone like Squaretrade) can't check for a rooted phone or whatever then you're probably ok.
If you get the dev edition direct from HTC then I assume it's within the understanding that it will be rooted and therefore any defects or issues will be covered.
I would imagine the one caveat is that if it comes with S-ON and you use a trick to get S-OFF, you'd void any warranty with them.
---------- Post added at 01:29 AM ---------- Previous post was at 01:28 AM ----------
Jme369 said:
So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
From what I am reading, the EU does not allow them to void your warranty if you do that.

What about the unlocked 64gb developer phone. How does insurance work with that?
Sent from my EVO using Tapatalk 2

Insurance != warranty.
Warranty *may* be void after unlocking or only after s-off, depends on the problem. You may find something like a battery problem may not be covered after rooting as you could have overclocked and damaged it by heat etc, but a failed camera module would still be covered. This will vary by country.
Insurance is if the phone is stolen/lost/dropped etc. The insurance company won't care; and in any case, if it's stolen how would they ever know?

Let me clarify the terms since searching on Google is hard.
Warranty: a service provided by the manufacturer against defects for a period of time. Not particularly enforceable in law. Often contains entirely redundant terms.
Insurance: a service provided by an insurance company, almost certainly for a fee, to protect against things a manufacturer won't cover. e.g., theft, accidental damage.
Statutory rights: a legal right, enshrined in law, to protect against manufacturing defects for a period of time . Often a stronger guarantee than warranty, either in duration or terms. Especially poignant within the EU.
"your statutory rights are not affected" means, "the law still stands", which is pretty much an entirely redundant term.
IANAL.

htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
Click to expand...
Click to collapse
So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.

saco274 said:
So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.
Click to expand...
Click to collapse
I would tend to say yes on that as others have mentioned if its broken beyond being able to function it won't matter.
However lets say the charging port is malfunctioning outside of year 1 then they will test the phone and possibly notice it's been rooted.

[Q] Warranty Replacement

Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?

It might be free as it is the fault of the samsung guys which caused the phone to brick. It would be wrong on their part that they brick your phone and ask for money to repair it.

jfreak27 said:
Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?
Click to expand...
Click to collapse
Tell them some f* words and tell them to repair it asap wuithout paying a single.If would there then i would have asked for fare too .
In general service centre ****s us but this is the our time kick their ass.
Sent from my GT-I9070

Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:

Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:
Click to expand...
Click to collapse
Lol could that be even possible?
Dude they must not even ask. Event if you are in your warranty period or not is their fault. Do what areeb47 said :v
Sent from my GT-I9070 using xda app-developers app

[Q] Sony Xperia Z badly placed backplate

I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium

If you bought it from a shop then return it, since it's not normal.

Dsteppa said:
If you bought it from a shop then return it, since it's not normal.
Click to expand...
Click to collapse
I have no warranty .. it costs €10 a month extra

gFrenken97 said:
I have no warranty .. it costs €10 a month extra
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Click to collapse
Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app

magikmichael said:
Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
My warranty is void because I already rooted the phone .. xD

gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
Click to expand...
Click to collapse
But rooting has nothing to do with a faulty backplate. So I still think Sony will repair your phone. Maybe you should try to contact them via Xperia Care chat support.
Sent from my C6603 using xda app-developers app

gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
Click to expand...
Click to collapse
Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.

Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z

aSt00z0 said:
Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.
Click to expand...
Click to collapse
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?

Sniper Spr3e said:
Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z
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Click to collapse
...if you can prove it is a manufacturing defect (which this case should certainly fall under).
They are not legally required to cover things that can be caused by software errors, such as burning out a processor due to overvolting, increasing the wifi antenna power too high, nuking the baseband bootloader, etc.

gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
Click to expand...
Click to collapse
I swapped and recycled rooted phones myself and had no issues what-so-ever.
I can only say this for O2-UK.
Take it to the carrier and don't mention the root or leaked firmware at all. I'd think they wouldn't look twice other than at the actual casing.

gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
Click to expand...
Click to collapse
You can always remove root and unlock your BL (If you have saved your TA)

gFrenken97 said:
I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
It's an indication that the adhesive holding the glass is starting to fail. Caused by the heat generated by the phone itself.
http://forum.xda-developers.com/showthread.php?t=2304680

Unlock Warranty Consequences?

I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?

I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....

I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
He can say that, but I don't believe that they would have any chance in court...

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk

aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4

Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
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Click to collapse
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS

Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
Click to expand...
Click to collapse
Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...

In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.

Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...

SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question

Thanks, i´ll patiently wait for the day to come

asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear

lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...

berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"

I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK

linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
Click to expand...
Click to collapse
That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah

Zeblade said:
That is nice and all but your speaking for Asus and you can't....
Click to expand...
Click to collapse
linuxkidd said:
...My expectation is that ...
Click to expand...
Click to collapse
Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
Click to expand...
Click to collapse
I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK