Database Develop

Battery cover?

I broke my battery cover when trying to take it off. Does anyone know where I can find a replacement for it? I called Samsung and they do not sell the part individually.

unhappyrobot said:
I broke my battery cover when trying to take it off. Does anyone know where I can find a replacement for it? I called Samsung and they do not sell the part individually.
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It would be helpful to know which Nexus S you have. There are several model #'s and they are a little different.

Check global parts direct. You have to buy a minimum amount though and I don't think they come with the nfs chip.
Sent from my Nexus S using Tapatalk

I don't whether you are in the UK or not but I just picked up a genuine battery cover (with NFC antenna) from ebay from a trader called dew_trading. £16+p&p.
edit: it was for a I9020 and he's showing as having 5 left.

If you're in the US, make sure to try again and tell them that you want a warranty replacement for a broken back cover-- not that you just want to buy a regular replacement.
I know it sounds stupid, but I got the same line a bunch of times when I called. I had to ask to be transferred to the Warranty department and be sort of insistent that my cover was broken, and I needed it replaced under warranty etc etc. It should only cost you like $16 through that avenue.

sosquidtaste said:
If you're in the US, make sure to try again and tell them that you want a warranty replacement for a broken back cover-- not that you just want to buy a regular replacement.
I know it sounds stupid, but I got the same line a bunch of times when I called. I had to ask to be transferred to the Warranty department and be sort of insistent that my cover was broken, and I needed it replaced under warranty etc etc. It should only cost you like $16 through that avenue.
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Was able to get a replacement as well for $16! I wanted to have a spare.

Can anyone post the number to call for a warranty replacement?
Sent from my Nexus S using Tapatalk

uansari1 said:
can anyone post the number to call for a warranty replacement?
Sent from my nexus s using tapatalk
Click to expand...
Click to collapse
1-888-987-4357

joackie27 said:
1-888-987-4357
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Thanks man... as others have done, I got a new one for $16 and change.

uansari1 said:
Thanks man... as others have done, I got a new one for $16 and change.
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Is it the NFC version battery door?
Sent from my LG-P999 using XDA App

joackie27 said:
Is it the NFC version battery door?
Sent from my LG-P999 using XDA App
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Yes it sure is.

joackie27 said:
Is it the NFC version battery door?
Sent from my LG-P999 using XDA App
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If they got it from samsung, the 99% chance it is NFC.

Cost to fix hard brick?

Out of curiosity, what needs to be done to fix hard brick, who to send it to if in US, and how much does it cost?
JUST IN CASE -_-
Sent from my GT-N7000 using Tapatalk 2

MoBo replacement costs about 300 Euros here, so I suppose it would be apprx. the same amount in dollars
for you guys. Everything's cheaper in America, you lucky b4st4rds.
Who to send it to? Can't help you with that, sorry.

Wow I'm damned glad that I bought insurance then. Thanks for your input sir, much appreciated.
Sent from my GT-N7000 using Tapatalk 2

I dont think insurace would not cover bcoz it's void the moment you root your device.

wissowisso said:
I dont think insurace would not cover bcoz it's void the moment you root your device.
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But its valid the moment you unroot it....

Yeah but isn't it a bit hard to unroot a bricked device? Maybe you have got a crystal ball that let's you foresee upcoming hw bricks so you can act in time and unroot your device/ remove any custo rom
Sent from my rooted Galaxy Note using XDA Premium App

wissowisso said:
I dont think insurace would not cover bcoz it's void the moment you root your device.
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Click to collapse
Insurance is insurance. Your making a claim. Not claiming on a warranty.
Sent from my GT-N7000 using xda premium

Well when you fry your mobo, especially the eMMC it can be hard to see if you even did anything to your phone

altae said:
Yeah but isn't it a bit hard to unroot a bricked device? Maybe you have got a crystal ball that let's you foresee upcoming hw bricks so you can act in time and unroot your device/ remove any custo rom
Sent from my rooted Galaxy Note using XDA Premium App
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But how do you think they would find you rooted your device when you hard brick it???And yeah as said in earlier posts,Its insurance.You are not claiming warranty....

vijai2011 said:
But how do you think they would find you rooted your device when you hard brick it???And yeah as said in earlier posts,Its insurance.You are not claiming warranty....
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Look there is one word insurances love when dealing with claims of customers. It's called negligence. If you damage your phone intentionally or grossly negligent it's likely that they refuse to pay or reduce their payment. And flashing custom/ altered software could be considered grossly negligent.
@ OP Haven't you got the general terms and conditions of your insurance policy?
whatsaqazza said:
Well when you fry your mobo, especially the eMMC it can be hard to see if you even did anything to your phone
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Click to collapse
Insurances employ specialists whose job is to verify whether it's indeed a damage covered by the insurance or if you caused the damage intentionally, maybe to conceal the fact that you bricked your phone by flashing something not approved by the manufacturer.
I don't want to say it's not covered. How could I because I don't know the insurance and the general terms and conditions. I just want to say be careful. It's not guaranteed that the insurance will actually pay for a bricked device.

altae said:
Look there is one word insurances love when dealing with claims of customers. It's called negligence. If you damage your phone intentionally or grossly negligent it's likely that they refuse to pay or reduce their payment. And flashing custom/ altered software could be considered grossly negligent. Haven't you got the general terms and conditions of your insurance policy?
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Click to collapse
I'm from India and I dont sign for insurance.....

vijai2011 said:
I'm from India and I dont sign for insurance.....
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Click to collapse
You not but the op did. That's why he opened the thread

[q] my z1s screen is cracked!

I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.

Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app

I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1

I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...

mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,

BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
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Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.

Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app

HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).

gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage

BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.

Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.

aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
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I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.

BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
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Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks

In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.

LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.

kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.

The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app

BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.

AT&T Warranty Replacement Condition

For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
I've received replacements device's a few times. Every time I received one its in mint condition. I never saw even the tiniest of scratches anywhere on the device. You should definitely call the warranty department and let them know you want another device and explain to them why you are making the request.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Yep I just got a Galaxy S 4 Active warranty refurb. It looks brand new.
That reminds me, I need to mail the old one off.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
Flawless condition. However, I only received the main phone: no battery, back or stylus. (I'm assuming that's normal)

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
My replacement was brand new. It came in a sealed box and the phone had the plastic on it and everything. I don't know if you have a deductible, but mine was $200 and for $200 I'd better get a brand new phone...
I loved the feeling and sound of pulling the screen protector off of a new phone.

I got 2 replacements phones the first one was in a box and in immaculate condition but had an issue with ram partition, they sent me a second phone that was wrapped up in plastic and had a couple of fine scratches on the screen.
Sent from my SM-G900A using XDA Premium 4 mobile app

Refurbished phones should typically be in like-new condition. There should not be any scratches on it. Return it.

Thanks everyone. That's what I pretty much figured.
Called AT&T and complained. Another refurbished one is in the mail. Hopefully this one is in better condition.

Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
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Click to collapse
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.

thatpimp007 said:
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
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How do you plan on using odin to revert back to stock?

440bro said:
How do you plan on using odin to revert back to stock?
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Click to collapse
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.

thatpimp007 said:
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.

440bro said:
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
Click to expand...
Click to collapse
Good catch. Is there another way to revert to stock before sending back in?

thatpimp007 said:
Good catch. Is there another way to revert to stock before sending back in?
Click to expand...
Click to collapse
You can restore your nandroid backup to the stock slot. Remove any apps requiring root access. Remove safestrap, then un-root.

thatpimp007 said:
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Went to the Bestbuy store and the Samsung reps helped me reflash to the stock firmware. No questions asked. I handed her the phone and she plugged it to her pc and flashed it without checking anything on my phone. Flashed only took like 5 minutes. I'm back to stock.

redh0rse said:
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I've had a phone restored to stock by Best Buy before that wasn't purchase there.
I don't think they have a set policy. It just depends who you talk to and if they are cool or not.

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
I actually just bought a brand spanking new note 3 for my son and it had mj5. What was the luck of that.
Sent from my SM-N900A using XDA Free mobile app

had my note 2 replaced and the replacement phone was not up to par for me. so i called and complained that my phone i was sending them was in better shape than the replacement. they said they would make sure i get a nice one. the 2nd one they sent me looked like a brand new phone. all the stickers on it and not a single mark anywhere, dont settle for crap that they send you. make sure you like it or keep sending them back

[urgent]vibration motor broken, send it to sony?

Hey guys,
When I was using my Z1 today I noticed that the vibration motor was squealing sometimes and making very weird sounds... I have tried to flash a rom, reboot, nothing fixed the issues, this happens when pressing the soft keys, using the keyboard,...
Should I send it in to Sony? Will they still repair it if I have removed the ASF and unlocked the bootloader(TA backup was accidentally deleted)? Or should I just live with it?
As you might know, this is very urgent since I need my phone back as soon as possible! So I just want you guys to let me know what I should do with this...
Thanks for your input,
Noahvt

You gotta love lollipop notifications, all the wife saw was vibrator broken and laughed her ass off.
In regards to you phone, yes send it to Sony.
Sent from my C6903 using Tapatalk

sm.vassallo said:
You gotta love lollipop notifications, all the wife saw was vibrator broken and laughed her ass off.
In regards to you phone, yes send it to Sony.
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Haha, I changed the title a little bit
And I'll send it to sony next week as I have exams now!

noahvt said:
Haha, I changed the title a little bit
And I'll send it to sony next week as I have exams now!
Click to expand...
Click to collapse
To the best of my knowledge, removing the asf and bootloader unlock results in a warranty being voided. So don't expect it to be covered by warranty. Or go to them with complaints of the Z1 vibe motor malfunctioning as it is a very widespread issue and has been documented well.

AnrgKrshn said:
To the best of my knowledge, removing the asf and bootloader unlock results in a warranty being voided. So don't expect it to be covered by warranty. Or go to them with complaints of the Z1 vibe motor malfunctioning as it is a very widespread issue and has been documented well.
Click to expand...
Click to collapse
I've had many issues before with phones... I had modded my transformer tablet so much once and it broke and they still repaired it! This hardware issue is almost impossible to be caused by the software or removing the ASF. I've had some good repairs with sony before. I had a sony laptop and even though it sucked they still repaired it for free even after the warranty passed!

noahvt said:
I've had many issues before with phones... I had modded my transformer tablet so much once and it broke and they still repaired it! This hardware issue is almost impossible to be caused by the software or removing the ASF. I've had some good repairs with sony before. I had a sony laptop and even though it sucked they still repaired it for free even after the warranty passed!
Click to expand...
Click to collapse
you seem to have great customer service where you live! Wish I could say the same for India

AnrgKrshn said:
you seem to have great customer service where you live! Wish I could say the same for India
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Click to collapse
Ah, I want too for Indonesia xD