Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?
It might be free as it is the fault of the samsung guys which caused the phone to brick. It would be wrong on their part that they brick your phone and ask for money to repair it.
jfreak27 said:
Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?
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Tell them some f* words and tell them to repair it asap wuithout paying a single.If would there then i would have asked for fare too .
In general service centre ****s us but this is the our time kick their ass.
Sent from my GT-I9070
Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:
Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:
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Lol could that be even possible?
Dude they must not even ask. Event if you are in your warranty period or not is their fault. Do what areeb47 said :v
Sent from my GT-I9070 using xda app-developers app
Related
Title pretty much said it. Out of careless mistake I flashed 3 button fix stock jf6 rom over a gb rom. Hard bricked. On Odin it said the flashed is completed with no error, and success. So just wondering if there is any trace left in the phone AT&T or samsung could trace it down to fire a back charge on me? Or anyone that warranty their phone for the same reason had heard anything from AT&T. Thanks in advance.
P.S I do have some custom rom and kernels zips on the buildin flash. Is it against privacy for AT&T or samsung to check those stuff if they do manage to bring the phone back to alive?
Honestly if they can get you phone back up they are going to nuke it. You should be fine
Sent from my SGH-I897 using XDA Premium App
why dont you get connexion2005 to fix it, hes tying to perfect his jtagging service and offering free repairs atm
could really help out the rest of the community when warranty replacement is no longer an option...
check his thread right here!! http://forum.xda-developers.com/showthread.php?t=1041042
I would if this phone is out of warranty. Kinda tight on wallet recently to play around with stuff or I may get a rift jtag to try it myself. Thx for the clarification tho both of u
No, money required ... He's offering it for free!!
And it will help out all of us in a couple months when we can't return them for a warranty replacement and 3rd party jtagging is the only option...
Just sayin...
Yeah. Time is ticking away at that warranty lol
Sent from my GT-I9000 using XDA Premium App
Out of curiosity, what needs to be done to fix hard brick, who to send it to if in US, and how much does it cost?
JUST IN CASE -_-
Sent from my GT-N7000 using Tapatalk 2
MoBo replacement costs about 300 Euros here, so I suppose it would be apprx. the same amount in dollars
for you guys. Everything's cheaper in America, you lucky b4st4rds.
Who to send it to? Can't help you with that, sorry.
Wow I'm damned glad that I bought insurance then. Thanks for your input sir, much appreciated.
Sent from my GT-N7000 using Tapatalk 2
I dont think insurace would not cover bcoz it's void the moment you root your device.
wissowisso said:
I dont think insurace would not cover bcoz it's void the moment you root your device.
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But its valid the moment you unroot it....
Yeah but isn't it a bit hard to unroot a bricked device? Maybe you have got a crystal ball that let's you foresee upcoming hw bricks so you can act in time and unroot your device/ remove any custo rom
Sent from my rooted Galaxy Note using XDA Premium App
wissowisso said:
I dont think insurace would not cover bcoz it's void the moment you root your device.
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Insurance is insurance. Your making a claim. Not claiming on a warranty.
Sent from my GT-N7000 using xda premium
Well when you fry your mobo, especially the eMMC it can be hard to see if you even did anything to your phone
altae said:
Yeah but isn't it a bit hard to unroot a bricked device? Maybe you have got a crystal ball that let's you foresee upcoming hw bricks so you can act in time and unroot your device/ remove any custo rom
Sent from my rooted Galaxy Note using XDA Premium App
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But how do you think they would find you rooted your device when you hard brick it???And yeah as said in earlier posts,Its insurance.You are not claiming warranty....
vijai2011 said:
But how do you think they would find you rooted your device when you hard brick it???And yeah as said in earlier posts,Its insurance.You are not claiming warranty....
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Look there is one word insurances love when dealing with claims of customers. It's called negligence. If you damage your phone intentionally or grossly negligent it's likely that they refuse to pay or reduce their payment. And flashing custom/ altered software could be considered grossly negligent.
@ OP Haven't you got the general terms and conditions of your insurance policy?
whatsaqazza said:
Well when you fry your mobo, especially the eMMC it can be hard to see if you even did anything to your phone
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Insurances employ specialists whose job is to verify whether it's indeed a damage covered by the insurance or if you caused the damage intentionally, maybe to conceal the fact that you bricked your phone by flashing something not approved by the manufacturer.
I don't want to say it's not covered. How could I because I don't know the insurance and the general terms and conditions. I just want to say be careful. It's not guaranteed that the insurance will actually pay for a bricked device.
altae said:
Look there is one word insurances love when dealing with claims of customers. It's called negligence. If you damage your phone intentionally or grossly negligent it's likely that they refuse to pay or reduce their payment. And flashing custom/ altered software could be considered grossly negligent. Haven't you got the general terms and conditions of your insurance policy?
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I'm from India and I dont sign for insurance.....
vijai2011 said:
I'm from India and I dont sign for insurance.....
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You not but the op did. That's why he opened the thread
Got blessed with Samsung peace of **** eMMC BUG!
I have warranty for more 1 year and 9 months!
Will it cover the motherboard replacement? Or it has costs?
I mean.. of course i will take my device without triangle or binary counter and with a stock kernel!
It just shows the bootlogo and i'm able to enter download mode!
Currently i fixed it with the tutorials on General Talk but i lost 5Gb on my FAT32 partition and wanna trade my motherboard for a new one... without this bad sectors!
And since i have my warranty i wanna know if it will have any costs or just for free because the warranty covers it?
I'm having the same issue with mine, could you give me the link to the tutorial that helped you?
Thanks & good luck with Samsung . . . . !
http://forum.xda-developers.com/showthread.php?t=1661590
Here you go!
still waiting if someone knows if it is free of costs
only be free if you lie to samsung about how it happened
I would probably get infraction for telling you this ill-advice. (Its justified because Samsung is neither admitting the bug not fixing it)
Hard brick you note by flashing infamous Angelom kernel.
Tell 'em you did Factory Data Reset from Settings > Backup and reset.
And it bricked.
Act dumb.
You probably would get warranty, and I would get an infraction.
Richy99 said:
only be free if you lie to samsung about how it happened
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Of course i will lie... not stupid!
May your lies be sufficiently deceitful
Sent from my GT-N7000 using xda premium
How did u super brick ur phone ?
good luck mate
Richy99 said:
only be free if you lie to samsung about how it happened
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I think Samsung are at fault for releasing faulty code into production. This is damaging to their reputation and if they ask me to pay, I will contest it.
Richy99 said:
only be free if you lie to samsung about how it happened
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I wrote them I had installed the lastest ICS OTA update (true) and that I was not satisfied about how ICS behaved (true). I also wrote them I messed up while trying to go back to GB (also true). I've send in the device but no further questions were asked. Repair didn't cost me anything, only the costs of sending it in.
Hi, my friend asked me to help him..He flashed a russian 4.1.2 i9070 firmware on his i9070 smartphone..and now is dead...Nothing with the S2 Jig, No samsung boot logo, no download mode, no recovery, nothing charging it for more than one hour, nothing with usb...is it dead and ready for bring it to samsung center?
best go to service center.
pay him
as I was thinking...it isn't a soft brick
Mone181 said:
Hi, my friend asked me to help him..He flashed a russian 4.1.2 i9070 firmware on his i9070 smartphone..and now is dead...Nothing with the S2 Jig, No samsung boot logo, no download mode, no recovery, nothing charging it for more than one hour, nothing with usb...is it dead and ready for bring it to samsung center?
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Don't pay anything.. if it's in warranty and perfect state then he can go to samsung and say that he wake up in the morning and the device don't starts ecen if he remove the battery and put in again..
..zapatalk..
yes, that was i was thinking...He has not so many knowledge of android world (otherwise he didn't flash wrong firmware...) so he was on warranty again...but...they will see that there is wrong firmware on it...or not?
What , you didn't bother to read what I posted in the JB firmware thread ?
Sent from a Motorola TI OMAP 3630 device.
fedevd said:
Don't pay anything.. if it's in warranty and perfect state then he can go to samsung and say that he wake up in the morning and the device don't starts ecen if he remove the battery and put in again..
..zapatalk..
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here in india if you hard brick samsung phones they ask atleast 20$ even if you are in warranty,
thats what i hate about samsung,
in sony pc companion can fix it all.
mj111996 said:
here in india if you hard brick samsung phones they ask atleast 20$ even if you are in warranty,
thats what i hate about samsung,
in sony pc companion can fix it all.
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The warranty cover soft and hard ware, so you dont have to pay.. i dont know how the law works there but here we dont pay.. read the warranty contract, if the contract say that samsung cover hard and soft then you dont need to pay anything.. thats how all warranty works.. now, if its like here, the carrier have a tecnic service, he can ask in carrier.. i.e., here in argentina when i buy a device i have the device warranty and carrier service, so if my device dont work properly i go for the carrier authorized service and repair for free without, i.e. samsung, intervention.. when that service warranty ends, like a year later i bought the device, samsung warranty acts..
do you understand me or my english is too bad?
..zapatalk..
fedevd said:
The warranty cover soft and hard ware, so you dont have to pay.. i dont know how the law works there but here we dont pay.. read the warranty contract, if the contract say that samsung cover hard and soft then you dont need to pay anything.. thats how all warranty works.. now, if its like here, the carrier have a tecnic service, he can ask in carrier.. i.e., here in argentina when i buy a device i have the device warranty and carrier service, so if my device dont work properly i go for the carrier authorized service and repair for free without, i.e. samsung, intervention.. when that service warranty ends, like a year later i bought the device, samsung warranty acts..
do you understand me or my english is too bad?
..zapatalk..
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i got you,good for you,
my ace plus was hardbricked 4 month ago, they asked for 28$ i said ok and still no progress
:/
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work
moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
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Hum - this is the FIRST time I have heard of a company refusing to repair a phone just due to Knox being tripped.
Specifically what did they tell you?
Where did you send it? (Samsung where or to your Cell Provider - if so what cell company do you use?
I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.
The USB port on mine died too. I found some local centers that said the rate would be around $75.
I ended up going with Samsung, as my device was still in warranty (and not rooted). In retrospect, I wish I had gone with the local group. I was without the phone for almost a month. Sent it in the first time, and they screwed up....replaced the display instead of fixing the charging issue. That was a surprise when I got it back. The return box even included the original disembodied display assembly! Ended up having to send it back again to get it all resolved.
Good luck sorting it out!
thanks. i also found some repair store locally. we'll be taking it in soon
Where are you located?
NYC
moxiot said:
NYC
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I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
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Click to collapse
Buy the wireless charging back for the phone and a charging matt. You dont need to use usb to charge the phone.
Sent from my SM-N910T using XDA Free mobile app
Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
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no, of course it didn't. especially when it's a widespread issue. do you, by any chance, remember the forum where you read that? was it here or elsewhere? thanks
Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
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My recollection of that discussion was that those rules pertained to the EU, where consumer protection laws are different than in the US.
moxiot said:
NYC
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Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...
RBThompsonV said:
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...
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thanks for the offer. I have a note 3 too with a shattered lcd. last time i check i saw that repairs went north of $200. i am hoping the price of lcds go down in the future so i can fix it and ebay the darn thing.
BRANDENDEUCE said:
Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work
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You called it. I just paid $70 and they gave me a 6 month warranty. I guess it's a standard price
moxiot said:
I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.
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Thanks for the feedback, this is the first time I have heard of one that was refused for warranty work JUST due to knox tripped.
I guess need to re-think rooting until when (&if) a root w/o tripping knox hits