HD7 issue when I unplug from charger... - HD7 Q&A, Help & Troubleshooting

About 2 weeks ago I started having an issue with my HD7. When I would unplug it from my charger (the original HTC provided one) in the morning, the phone would sort of get stuck in "charging mode". By that I mean the little battery icon would still be indicating that the phone was plugged in. I can access things on the phone pretty normally, but I cannot shut it off without pulling the battery.
Is this most likely a USB port issue? I really like this phone and was hoping it would last me a little while longer.

i got same problem.. send phone to service problem was "circut board" replaced working fine... also you propably using wifi during charging try to turn it off and see if that helps

jmisiek said:
i got same problem.. send phone to service problem was "circut board" replaced working fine... also you propably using wifi during charging try to turn it off and see if that helps
Click to expand...
Click to collapse
Did you send the phone to HTC? How much was the repair?

Related

optimus black doesnt come on unless charger is plugged in

hey guys, my rooted 2.3.4 stock gingerbread optimus black doesn't come on unless plugged in to the charger. the issue started 3 days ago when i was playing virtual tennis sega and it was connected to the charger. at first my phone got very hot and then it restarted.i continued playing the game after it restarted and it later got hot and again went off, but this time blinking as it went off. i removed the battery and put it back but it remained same. i later removed the battery for a whole day and inserted it back the next day but it remained the same. i later plugged it to the charger and it came on and booted all the way to my home screen. i could even use the phone normally, but anytime i remove the charger it goes off. also, anytime i put on the camera while its plugged in it goes off and shows the battery icon charging. i have done a factory reset but its still the same. please help me.
Try another battery
I think it might be loose or dead
If it was software...it would have turned on
could be your battery, hard to tell though, what if it's pluged to the PC?
obiwannn said:
hey guys, my rooted 2.3.4 stock gingerbread optimus black doesn't come on unless plugged in to the charger. the issue started 3 days ago when i was playing virtual tennis sega and it was connected to the charger. at first my phone got very hot and then it restarted.i continued playing the game after it restarted and it later got hot and again went off, but this time blinking as it went off. i removed the battery and put it back but it remained same. i later removed the battery for a whole day and inserted it back the next day but it remained the same. i later plugged it to the charger and it came on and booted all the way to my home screen. i could even use the phone normally, but anytime i remove the charger it goes off. also, anytime i put on the camera while its plugged in it goes off and shows the battery icon charging. i have done a factory reset but its still the same. please help me.
Click to expand...
Click to collapse
I had the same issue.. i lost the warranty due to "bad use" and send the phone to a repair center.. It has a broken wire of the USB connector.
If your phone still turns on while pluged to the computer you can use smartflash to go back to stock rom and this will get you back to warranty
phone still wont come on without charger
ErnuB said:
If your phone still turns on while pluged to the computer you can use smartflash to go back to stock rom and this will get you back to warranty
Click to expand...
Click to collapse
Thanks man, my phone doesnt come on with usb oh...it used to before but doesnt anylonger.
i also noticed that when am using it with the charger connected and its 100percent full, and i remove charger, it blinks and goes off
upon replacement of the charger, it shows a lower percentage battery. sometimes 2% other times from 60 to 80%, it even showed 99% one time.
mind u, i can do everytin with my phone except snapping a pic as it turns of my fone....
am gonna unroot my fone this night so i see wat i can do at the service center tomorrow...any help is appreciated
obiwannn said:
Thanks man, my phone doesnt come on with usb oh...it used to before but doesnt anylonger.
i also noticed that when am using it with the charger connected and its 100percent full, and i remove charger, it blinks and goes off
upon replacement of the charger, it shows a lower percentage battery. sometimes 2% other times from 60 to 80%, it even showed 99% one time.
mind u, i can do everytin with my phone except snapping a pic as it turns of my fone....
am gonna unroot my fone this night so i see wat i can do at the service center tomorrow...any help is appreciated
Click to expand...
Click to collapse
I wouldn't know how to help you, good luck at the service center
try another battery first
i dont think its rom related at all not a board problem
test the battery on another phone
theaks30 said:
try another battery first
i dont think its rom related at all not a board problem
test the battery on another phone
Click to expand...
Click to collapse
thanks theaks,
i reflashed with stock rom so i can unroot but still no headway. optimus black users aint common around here if not i would have tested with a diff battery or tried the battery on another fone.
am going to the place i purchased my phone from tommorw, since i nw have my warranty regained.......lemme hear what they have to say about it.
Yes i understand it may aswell be another problem...you got a point but bear in mind that waranty service takes a lot of time
theaks30 said:
Yes i understand it may aswell be another problem...you got a point but bear in mind that waranty service takes a lot of time
Click to expand...
Click to collapse
Thanks theaks, turns out to be a good battery issue...... Didn't know that warranty doesn't cover battery...... Optimus works fine now.... ICS on my mind.

Problems charging my s advance!! ):

I need help!
I detail the problem I'm having.
A few days ago I'm having problems with my phone, after fully or partially charged my battery, when I unplug the original charger or PC, on my phone still appearing as "loading or loaded" and when I try to connect again longer loads , I try restarting the phone and then I figure I have the actual battery and leaves me no charging, but if I try to plug in the charger that does not recognize me, and not charge the phone and to re-detect it necessarily must remove your battery and turn it on with the charger set to charge me normally.
If you think it is the charger jack, ALWAYS connect the charger with the phone off, I fully recognize the phone at the first time, no need to connect several times or move the cable.
My phone is a Samsung Galaxy S Advance.
My OS: 10.1 Cyanogenmod Nightly with Jelly Bean.
This problem appeared after using me for 3 or 4 weeks the Cyanogenmod so I do not think it's exactly that reason.
I've tried reinstalling the custom ROM, and also did the Wipe cache, the dalvik cache, and factory reset, I had a single result.
I have also blown my phone and connect the cables.
Check my connector is not damaged.
Probe with other original chargers.
I loaded the original firmware samsung and still the problem
Finally, i tried all possible methods that can extend my knowledge techs, can someone give me a hand that knows how to fix it or someone who has gone through this problem?
Please solutions have not tried yet and that may be effective! Thank you!
racchi said:
I need help!
I detail the problem I'm having.
A few days ago I'm having problems with my phone, after fully or partially charged my battery, when I unplug the original charger or PC, on my phone still appearing as "loading or loaded" and when I try to connect again longer loads , I try restarting the phone and then I figure I have the actual battery and leaves me no charging, but if I try to plug in the charger that does not recognize me, and not charge the phone and to re-detect it necessarily must remove your battery and turn it on with the charger set to charge me normally.
If you think it is the charger jack, ALWAYS connect the charger with the phone off, I fully recognize the phone at the first time, no need to connect several times or move the cable.
My phone is a Samsung Galaxy S Advance.
My OS: 10.1 Cyanogenmod Nightly with Jelly Bean.
This problem appeared after using me for 3 or 4 weeks the Cyanogenmod so I do not think it's exactly that reason.
I've tried reinstalling the custom ROM, and also did the Wipe cache, the dalvik cache, and factory reset, I had a single result.
I have also blown my phone and connect the cables.
Check my connector is not damaged.
Probe with other original chargers.
I loaded the original firmware samsung and still the problem
Finally, i tried all possible methods that can extend my knowledge techs, can someone give me a hand that knows how to fix it or someone who has gone through this problem?
Please solutions have not tried yet and that may be effective! Thank you!
Click to expand...
Click to collapse
first check battery damage? you can borrow your friends similar batteries before buy a new one. if still the problem, check your sgsa to samsung service centre. hope this help
Ertocell said:
first check battery damage? you can borrow your friends similar batteries before buy a new one. if still the problem, check your sgsa to samsung service centre. hope this help
Click to expand...
Click to collapse
Yeah, i tested with another battery, a friend told me what the USB port of my smarthphone is damaged althought i dont believe, can this true? :S
racchi said:
Yeah, i tested with another battery, a friend told me what the USB port of my smarthphone is damaged althought i dont believe, can this true? :S
Click to expand...
Click to collapse
We can't tell that unless we can take a look at your device, but you can take your phone to a Repair shop and get it fixed right?
And did you let the phone completely discharge the battery then turn it on by connecting the charger? One more thing, make sure that your charging port is clean because dusts might cause this problem maybe....
Sami Kabir said:
We can't tell that unless we can take a look at your device, but you can take your phone to a Repair shop and get it fixed right?
And did you let the phone completely discharge the battery then turn it on by connecting the charger? One more thing, make sure that your charging port is clean because dusts might cause this problem maybe....
Click to expand...
Click to collapse
I have not really tested yet cleaning up the connector, no more blowing it.
Could lead to a technician for repair but I honestly is the last thing you would want to do not for money but it at least in my country there is no trained technicians repair and when you do not always look good then, sequels often fall ill repair and the technicians do not take care and also are not cheap, even sometimes prefer to buy a new phone before sending it to repair ..
Guys today faced a strange issue. In the afternoon I connected my phone to the charger as my battery was only 16% left. It started charging. Then right now when I picked up my phone I was shocked to see that it was still 16% and charging. Same "connect your phone to a power supply etc" appeared. Then I disconnected the charger and reinserted it. Now it is showing 19%. That means it is now charging. Could you please tell me what could have been the issue?

htc one won't charge when is on

Hi
my htc one don't want to charge while is on...I can charge only when is off.when I connect to charger or laptop nothing is happend.I made a hard reset,install another rom,tried with another charger...nothing ...If I connect to my laptop via cable my phone is not recognized..I don't know what to do to fix this..
nobody have this problem before?
cristy7610 said:
nobody have this problem before?
Click to expand...
Click to collapse
I have the same problem. It was preceded by my phone going into Car Mode for no reason and also thinking I was USB connected when I was connected to a charger.
I have sent the phone to HTC who want me to pay for a new motherboard as the bootloader is unlocked. They sent me a picture of the phone showing the bootloader was unlocked but for some reason they sent me a photo of someone elses phone (mine is black and the photo is of a silver one). I now have an escalated ticket to sort this out - has been open since Monday. I am losing patience with HTC.........
Same here... I don't have HTC Warranty, what can i do?
shadwell_lad said:
I have the same problem. It was preceded by my phone going into Car Mode for no reason and also thinking I was USB connected when I was connected to a charger.
I have sent the phone to HTC who want me to pay for a new motherboard as the bootloader is unlocked. They sent me a picture of the phone showing the bootloader was unlocked but for some reason they sent me a photo of someone elses phone (mine is black and the photo is of a silver one). I now have an escalated ticket to sort this out - has been open since Monday. I am losing patience with HTC.........
Click to expand...
Click to collapse
Mine was having the same trouble. Car mode, not charging and usb host mode warning. I made some alterations suggested in another thread as: Turn off fast boot, and choose no screen lock and reboot. The phone charged at night, but it was turned off. I'll get home and see what's up. The worst thing for me is that I'm in Brazil and we get no support here. I'll have to send it to the US, to a friend so he can send to htc. Didn't get to see if it connects to the pc. I'll be pissed if it doesn't.
Oh, mine is completely stock. Didn't unlock bootloarder or S-OFF
Phone is working just fine now. Recharging when on, no more car app going crazy. I only turned off fast boot and lock screen, rebooted and problems solved.
cristy7610 said:
nobody have this problem before?
Click to expand...
Click to collapse
I already fixed this charging issue...it has nothing to do with HW.
Just replaced this parts shown in the attached image below
I don't know what is happend but the phone is charging now.I buy an LG G2 and let the phone off one week and after that when I plugged in charger everything is normal.The problem now is with the microphone now because when I call somebody he can't hear me,but I can hear the other person.If I activate the speaker everything is good and I can use my phone for calls.Now the phone is in service and I will reply with results when I will get it back.
I have the same problem, there are many topics about this:
http://forum.xda-developers.com/showthread.php?t=2332046&highlight=charge&page=3
http://forum.xda-developers.com/showthread.php?t=2417377&highlight=charge&page=3
And I have read many theories about the causes of this problem:
1) damaged usb port
2) virtual sd-card corrupted
3) damaged proximity sensor
But apparently the only solution is send it to warranty...
I am kinda having the same problem...
I can charge when its on but it has to be with certain chargers...
like a usb wall charger but not certain standard ones
charges in the car no problem and when off..
But this only recently happened when I flashed a new Rom...
I restored back to another rom and it charges no problem...
So now I think it has something to do with the freq of how the phone is clocked at...
Im testing right now to see if I clock it to something different over or under it might fix the problem...
Will post results
Solved
cristy7610 said:
Hi
my htc one don't want to charge while is on...I can charge only when is off.when I connect to charger or laptop nothing is happend.I made a hard reset,install another rom,tried with another charger...nothing ...If I connect to my laptop via cable my phone is not recognized..I don't know what to do to fix this..
Click to expand...
Click to collapse
Yeah i just solved. Thanks god.
I had the same problem after totally discharge the phone and try to charge it with a generic charger.
The device didnt charge when ON and didnt connect to USB neither.
It starts putting itself in car mode and USB host mode.
I was going to try a defferent kernel when i re-unlocked the phone and rooted it (i install TWRP2 v2.6.3.3)
in my way to install the kernell (and change the ROM) i did a factory wipe with the TWRP2 tool and then
i noticed that the phone starts charging again.
It is like kew again.
I hope this help a bunch of people out there, i made a hugh investigation and no one have any idea, they
keep telling you that is a hardware problem. If the phone dont charge it all than is a hardware problem if
it charges when is OFF or in Fasboot mode than is a software problem.
Sorry for my english. Spread the word.
email: [email protected]
Mine stopped charging, battery is now empty and it's completely unresponsive. It doesn't charge, LED doesn't blink, I can't boot it(not even in bootloader). What can I do? It's still under warranty, but the bootloader is unlocked and I have installed a custom ROM. Do you think they will notice that because it doesn't boot at all and they don't open the phones in Croatia(where I live) as far as I know because they don't have the right equipment so they just exchange them. Should I just try sending it?
My friend have same problem His phone will charge when its turned off. But wont charge when its turned on. and wont charge either until the battery is 0%. any help guys
ashok said:
My friend have same problem His phone will charge when its turned off. But wont charge when its turned on. and wont charge either until the battery is 0%. any help guys
Click to expand...
Click to collapse
If he deactivate the fastboot option then he will be able to charge at any % when off. thats where im right now, but it charges intermitent, its like its charging for 5 secs then it starts again, over and over, its slow but at least it works :/
its really sad
Laderiva said:
If he deactivate the fastboot option then he will be able to charge at any % when off. thats where im right now, but it charges intermitent, its like its charging for 5 secs then it starts again, over and over, its slow but at least it works :/
its really sad
Click to expand...
Click to collapse
he tried that. But that option is not working

Z1 Sudden Death!

Hello!
Yes, it's right. I guess it's my turn to get the sudden death of my beloved Xperia Z1.
It's dead, but I don't think it's completely dead and I'm hoping for some help from tech navy's around here and from other people who got the sudden death issue so here's what happened:
I woke up early in the morning at around 8 am and the battery was at 9% and I had no time to put it on charger because I'm in a hurry, so I said I'll put it on charger in car same as always. I use the magnetic cable that I removed from the dock (cuz my sis lost my charging cable, I have to use my magnetic one every time) and I almost always charge my phone in the car with that cable. The phone was working perfectly so I locked the screen and connected the magnetic charger and the charging light didn't come on so I wanted to check if it's charging.... and found out that it's dead (no charging LED, not turning on, no Power + Volume up vibration, no nothing) so I went back to the house and put it on my mother's charger (Micro USB) and got a red LED light as if it's charging, but it's not. still doesn't power up and everything and yes, I've tried the reset button near the SIM card, nothing wants to work.
I took it to Sony service center later that day and they said it will take 3 days because of the traffic they're having, and I have no warranty because I bought it on release which is more than a year ago. After 3 days, they told me that it's a motherboard problem and it got water damaged (while the last time I put it in water was about 2 weeks before that day, and he saw that the white thing is red) and it can't be fixed pay some money and take a new one (just phone no boxing no nothing) and I said no thanks and took the phone to another shop and he checked it and told me that he can't fix it.
I cracked open my phone and I can't see any water damage in it, everything seems to be perfectly fine. I've tried everything I could think of, everything I read on the internet, but nothing seems to work, and the pc doesn't even notice that I connected my phone, I've tried connecting it in fast boot, and flash mode, but nothing works it just keeps the red LED light on. Disconnecting the batter didn't help at all.
I called Sony service center and asked them if I can buy a motherboard from them and they said that they don't even have replacement parts for any Z series phone because they're not authorized by Sony to repair the waterproof/resistant Z series phones (The service center here isn't Sony, but it's an authorized service center by Sony) so at that point I lost hope to get it repaired.
All that happened back in January, but now that summer is here, I want to fix it somehow. But I have no clue where to start, and I'm not sure how to confirm that it's the motherboard that's damaged. is there a way to find exactly where the problem is? I have a soldering iron and everything needed to repair the phone, all I need is to know where's the problem! I can buy parts off of internet, and I will if I need to, but I'm not gonna buy a whole motherboard from ebay because I simply can't trust that motherboard.
Sorry for the lengthy post, and thanks for any help you'll give.
Regards,
~J2C
Bump
Bump?
leave your phone for a weed and try to charge it . if your phone still led light I think your battery die not your phone .
Your battery is dead, if you have taken it apart already just buy a new battery or buy a micro usb lithium battery charger from ebay and hook it up to your battery (by itself) I posted about my experience here http://forum.xda-developers.com/xperia-z1/help/red-led-flashes-charging-solution-t3141345 If you have access to voltmeter you can check the battery voltage, it is like 2.6v or there abouts. Your phone will not charge a battery this far gone.
Nz
thaiminh40 said:
leave your phone for a weed and try to charge it . if your phone still led light I think your battery die not your phone .
Click to expand...
Click to collapse
Huh? I don't get it. btw we don't have weed here in my place.
notzippy said:
Your battery is dead, if you have taken it apart already just buy a new battery or buy a micro usb lithium battery charger from ebay and hook it up to your battery (by itself) I posted about my experience here http://forum.xda-developers.com/xperia-z1/help/red-led-flashes-charging-solution-t3141345 If you have access to voltmeter you can check the battery voltage, it is like 2.6v or there abouts. Your phone will not charge a battery this far gone.
Nz
Click to expand...
Click to collapse
I don't think that the battery is dead, because:
1- I get a STABLE red light when I put it on charger or connect it to PC.
2- I've tried a method that's said to revive a dead battery on a Z1 (or Z series) and it didn't work.
3- If it was really the battery, then this should've worked! But no, When I connect the motherboard with test point properly connected, the PC just doesn't recognize the phone.
Regards,
~J2C
Just2Cause said:
I don't think that the battery is dead, because:
1- I get a STABLE red light when I put it on charger or connect it to PC.
2- I've tried a method that's said to revive a dead battery on a Z1 (or Z series) and it didn't work.
3- If it was really the battery, then this should've worked! But no, When I connect the motherboard with test point properly connected, the PC just doesn't recognize the phone.
Regards,
~J2C
Click to expand...
Click to collapse
I followed all those methods as well and none worked for me either. Measure your battery voltage with a voltmeter, it is the cheapest way to verify if the issue is battery or something else.
Nz
notzippy said:
I followed all those methods as well and none worked for me either. Measure your battery voltage with a voltmeter, it is the cheapest way to verify if the issue is battery or something else.
Nz
Click to expand...
Click to collapse
Hello!
I finally got access to a multimeter today and checked my battery's voltage and it was about 3V so I can confirm that the problem is not the battery.
It must be some kind of hardware problem, and I don't think that you really did try the test point fix and you just said yea yea bla bla YOUR BATTERY IS THE PROBLEM! No, it's not.
Any other suggestions?
Thanks!
Regards,
~J2C
3v is still to low in my opinion
Sent from my C6906 using Tapatalk
notzippy said:
3v is still to low in my opinion
Sent from my C6906 using Tapatalk
Click to expand...
Click to collapse
I've charged it, and still not working.
Bumping cuz I want my good ol' Z1 back
I've experienced a "sudden death" once, it was really scary to me.
I've flashed a custom rom, rebooted and went to bed directly without waiting "android is upgrading" or whatever.
The next day I saw that my phone was not opening. There was no red led to indicate low battery, I plugged to charger for some seconds and didn't see a red light to indicate "charging" so it was weird to me. The solution was to charge it for more than 30 minutes and afterwards it went to 1%! Maybe you should try to charge with the cable like normally and wait for a while
Source: http://support.sonymobile.com/global-en/xperiaz1/faq/I-cannot-power-on-my-device/
Hope it works! 30 minutes was so long and worrying though :silly:
TFutoMaki said:
I've experienced a "sudden death" once, it was really scary to me.
I've flashed a custom rom, rebooted and went to bed directly without waiting "android is upgrading" or whatever.
The next day I saw that my phone was not opening. There was no red led to indicate low battery, I plugged to charger for some seconds and didn't see a red light to indicate "charging" so it was weird to me. The solution was to charge it for more than 30 minutes and afterwards it went to 1%! Maybe you should try to charge with the cable like normally and wait for a while
Source: http://support.sonymobile.com/global-en/xperiaz1/faq/I-cannot-power-on-my-device/
Hope it works! 30 minutes was so long and worrying though :silly:
Click to expand...
Click to collapse
Nope!
You obviously had a dead battery, and I've already left it on charger for 2 continuous days.
I clearly have a hardware problem. Probably a dead chip as the phone died the moment I connected the magnetic charger.
Just2Cause said:
Nope!
You obviously had a dead battery, and I've already left it on charger for 2 continuous days.
I clearly have a hardware problem. Probably a dead chip as the phone died the moment I connected the magnetic charger.
Click to expand...
Click to collapse
If u disasassembled your phone then simply disconnect battery, connect phone to pc (with disconected battery) with pressed volume button down, if phone working u should see blue led light (flashmode)-if this happen then your battery is fault (maybe not, try to flash stock rom if u see flashmode), if not then it is mainboard.
Dadovvv said:
If u disasassembled your phone then simply disconnect battery, connect phone to pc (with disconected battery) with pressed volume button down, if phone working u should see blue led light (flashmode)-if this happen then your battery is fault (maybe not, try to flash stock rom if u see flashmode), if not then it is mainboard.
Click to expand...
Click to collapse
I don't think that you actually read the first post, but no problem.
The computer doesn't recognize the phone at all, with or without battery. And I've posted a link a couple of posts back that leads to a "hard brick fix" thread and even that didn't work for me.
Anyways, I just tried what you told me to try, but no. No flashmode, no fastboot, no nothing.
Just2Cause said:
I don't think that you actually read the first post, but no problem.
The computer doesn't recognize the phone at all, with or without battery. And I've posted a link a couple of posts back that leads to a "hard brick fix" thread and even that didn't work for me.
Anyways, I just tried what you told me to try, but no. No flashmode, no fastboot, no nothing.
Click to expand...
Click to collapse
Yes i actually read your post but sometimes phone will not be able to connect with pc if battery is fault, it happens when user have Sleep of death, thats why i say to connect withouth battery to pc.

Phone won't turn on

Earlier today my device froze and randomly shut off during use while at 70-ish% battery. Since then I haven't been able to turn it on even just to the bootloader (the device won't turn on whatsoever). I've also tried USB charging through my PC, my wireless charger, and the charger that came with my device to no avail. It's not water damaged as the indicator shows nothing and I haven't dropped it. If anyone has any idea on what the issue would be or how to fix it I would be very thankful.
mrjiggywiggy said:
Earlier today my device froze and randomly shut off during use while at 70-ish% battery. Since then I haven't been able to turn it on even just to the bootloader (the device won't turn on whatsoever). I've also tried USB charging through my PC, my wireless charger, and the charger that came with my device to no avail. Also, when charging the phone doesn't seem to get any hotter that when it's not so it might be a battery issue, although the phone is only 4 months old. It's not water damaged as the indicator shows nothing and I haven't dropped it. If anyone has any idea on what the issue would be or how to fix it I would be very thankful.
Click to expand...
Click to collapse
Same exact issue with mine. Mine was around 9% and went black and will do nothing now. I'm waiting for a replacement now. I'm assuming it's a battery failure.
I was searching around and came across an older thread on here with someone that had the issue as well. They RMA'd their phone and the motherboard & battery were replaced.
This happened to me. I just sent it to motorola they replaced it with another
Sent from my Nexus 6 using XDA-Developers mobile app
What step did you guys take on get it replaced? Especially when I dont have the imei on the devices?
Sent from my SM-N920V using Tapatalk

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