Phone won't turn on - Nexus 6 Q&A, Help & Troubleshooting

Earlier today my device froze and randomly shut off during use while at 70-ish% battery. Since then I haven't been able to turn it on even just to the bootloader (the device won't turn on whatsoever). I've also tried USB charging through my PC, my wireless charger, and the charger that came with my device to no avail. It's not water damaged as the indicator shows nothing and I haven't dropped it. If anyone has any idea on what the issue would be or how to fix it I would be very thankful.

mrjiggywiggy said:
Earlier today my device froze and randomly shut off during use while at 70-ish% battery. Since then I haven't been able to turn it on even just to the bootloader (the device won't turn on whatsoever). I've also tried USB charging through my PC, my wireless charger, and the charger that came with my device to no avail. Also, when charging the phone doesn't seem to get any hotter that when it's not so it might be a battery issue, although the phone is only 4 months old. It's not water damaged as the indicator shows nothing and I haven't dropped it. If anyone has any idea on what the issue would be or how to fix it I would be very thankful.
Click to expand...
Click to collapse
Same exact issue with mine. Mine was around 9% and went black and will do nothing now. I'm waiting for a replacement now. I'm assuming it's a battery failure.
I was searching around and came across an older thread on here with someone that had the issue as well. They RMA'd their phone and the motherboard & battery were replaced.

This happened to me. I just sent it to motorola they replaced it with another
Sent from my Nexus 6 using XDA-Developers mobile app

What step did you guys take on get it replaced? Especially when I dont have the imei on the devices?
Sent from my SM-N920V using Tapatalk

Related

[Q] Galaxy note not charging

Hi,
First off, I have a non rooted, stock Galaxy note. It's not modded in any way.
The problem started occurring yesterday, all was just fine before. Since then, it won't charge no matter what USB cable or charger I use.
1) Phone on
- I plug the charger to the phone : nothing. The phone doesn't register being connected to the OEM wall-charger.
- I connect the phone using the OEM USB cable to my computer (tryed 3 different computers) : Nothing.
I also tried another charger and several USB cables : no luck.
2) Phone off
- I plug the charger / I connect my phone to a computer using USB cable : the phone boot up and doesn't charge the battery.
Any thought ?
Thx in advance.
Try using some compressed air to clean out the usb port on the Galaxy Note. I had a similar issue with an iPhone once and there ended up being a piece of lint stuck on 1 of the contacts which made it unable to charge. Could be the case with your phone. Other than that contact Samsung and see what they can do for you.
Thx for the advice.
I'll try that out and call over Samsung.
Try factory reset if that could help..
Sent from my GT-N7000 using XDA App
Update:
I tried a micro USB Host Cable (OTG Cable) and it's working fine : recognized and plugged in USB stick is working fine.
Also, I tried a factory reset after backuping my data. All went fine but sadly the problem is still there : no charging.
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Might be the dust that settled on the battery pins and the contacts on your phone.. happens some times .. glad its back to work.. poor thing..
Amande said:
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Click to expand...
Click to collapse
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Yup, had this. On charge with stock charger in the mains. Battery dropping fast, back (top) getting warm. I turned the screen off, left it for 5 mins. Looked again, it was 2% less!
Reboot fixed it.
There did not seem to be any rogue program using the CPU, but I now have a meter and a better logger to examine this if it occurs again. I assume the system got into a loop somewhere, although the phone was normally responsive.
holgalee said:
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Click to expand...
Click to collapse
Happening to my phone as well right now. I was worried that the battery is dying so I got a spare online. But it doesn't make sense that its charging and know that it is on one state and not the other.
I panicked so I replaced Rocket Rom with Cassie's. It's still doing this.
Have you guys checked if there is a weird smell from your battery? I thought that was something to look at but dont all batteries smell like that?
galaxy note is experiencing the same hardware problems as galaxy s2 phones. I am very pissed off at samsung. I bought a new galaxy note in dominican republic and after one month of delicate use the phone developed charging problems. Drive mode would start automatically or the phone would shut off all by itself and a battery removal reset would turn the phone on again. then finally, the phone would stay in charging mode even after the usb charge cable is removed. the phone would discharge quickly and then would not turn on. I finally gave the phone to repair dept at claro phone company. they would not fix it and are just showing me a middle finger. Now I guess, I would have to learn to change the charging port myself. After seeing galaxy s2 videos, I see many ribbon contacts would get corroded and need to be cleaned frequently. Many phones were just less than 2 months old and had so much corrosion on the contacts. this is bad design and I think the high current draw for a dual core phone of that huge screen size is causing all kinds of electrical corrosion on the contacts inside the phone. this sucks majorly as I loved the phone when I had it working fine. Now I think I have bought a problem with my saved cash. I will try to repair my own phone soon as I get it back from the repair dept.
My Galaxy Note is doing a similar thing. Not all the same symptoms, but a few similarities.
The other night, when the charger was plugged in the phone kept changing it's mind whether it was plugged in or not - probably every few seconds I was getting the chime it makes when you plug the phone in. I eventually managed to charge the phone by turning it off, removing the battery, replacing it, plugging the charger in, waiting for it to start charging, then turning it on.
Today my phone was trying to tell me it was charging when it wasn't even plugged in to anything!
As with the above post, my phone has been getting hot occasionally and the drive mode has started by itself a few times.
I've used three chargers and four cables.
I'll be taking it along to where I bought it from later on today.
Battery not charging
G Note Battery is not charging .. same problem as of 1st post.
Changed usb cables, chargers, thru PC, laptop, direct wall, cleaning etc
Every thing fails. one month old set ?
OMG, glad to know I'm not the only one. Bought a Galaxy Note from a brazilian network provider (VIVO) and after 1 week of usage I'm experiencing the same problems as you guys.
My phone will only charge when it is powered off and USB connection does not work anymore (even in download mode). Before the problem onset, I noticed some MTP connection and SD Card rescanning without connecting to the PC.
Did a factory reset and got no results. Downloaded Odin Mobile and flashed stock rom and the problem persists.
Has anyone found a fix or the cause for this?
Thanks!
Missing my old Galaxy S...
Strange! After a full night charge, now I can unplug and plug the battery and continue charging from where I stop without turning it off.
I can now get beeps when connecting to PC. It show MTP-Inicialization in the Note screen but I have no access to to Note partitions in Windoes Explorer.
Update: One more strange thing just happened now.
Went to college and left it charging. When I came back at night, tried to connect the Note to the PC and everything is working ok now.
What?!?! Now I'm confused. How can I send it to warranty now? I think I'll have to wait a couple more days.
issue as well
That is my 3rd galaxy note, first one screen cracked, second dont ask me why it was not modified at all but it was so sluggish and froxze all the time, my 3rd one it is rooted device and i have similar issue...I am thinking is it because i was charging it from my wife's htc one phone? I thought they would have the same pins...anyway it is doomed, i tried so many chargers and problem not solved
ok i can comfirm to everyone that i have fixed the problem by buying contact cleaner spray and sprayed inside the usb and beautiful all back to normal!
Nooo..
Have a charging problem as well :/ It detects the charging cable and shows the battery icon with the circle about to charge. But it just turns off before it starts charging, turns on shows the icon again, turns off, turns on, shows the battery icon and so on. I have tried with two different chargers. For me i looks like the voltage is too low? Maybe the battery needs a jumpstart? I'll just leave it in the charger and see what happens. Suggestions welcome
Edit: It's just two weeks old, damn it. Last night I used it untill the battery was empty. That is why I think the voltage is so low it doesnt accept charge.
Edit2: Fixed! Puh! I was right. Battery needed a higher mah to start the charging. Leaving the post as it is for future reference.
same problem here, however it charges from my laptop... how strange?

Xperia T won't charge when switched off

I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
dskoric said:
I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
Click to expand...
Click to collapse
If you have not tampered with the phone I would be unhappy with it and take it back to the shop for a replacement.
Or you could repair in pccompanion.
Mine wouldn't charge properly when it was on and I just got it tonight and then when it was off charging was on and off like it was getting unplugged and plugged in again I pressed the power button and now I think it's charging but it didn't turn on I hadn't brotherd to press the power button again just yet
Sent from my LT18a using xda app-developers app
Torres77an said:
Mine wouldn't charge properly when it was on and I just got it tonight and then when it was off charging was on and off like it was getting unplugged and plugged in again I pressed the power button and now I think it's charging but it didn't turn on I hadn't brotherd to press the power button again just yet
Sent from my LT18a using xda app-developers app
Click to expand...
Click to collapse
Charging on and off loop happened to me as well at first, then I unplugged and plugged the charger again, but nothing was happening.
After I switched the phone on it started to charge. Now it charges normally when phone is on, but still noting when phone is switched off.
I have also tried firmware repair in PCC and it didn't help, so I think I will return it to the shop and ask for replacement.
dskoric said:
Charging on and off loop happened to me as well at first, then I unplugged and plugged the charger again, but nothing was happening.
After I switched the phone on it started to charge. Now it charges normally when phone is on, but still noting when phone is switched off.
I have also tried firmware repair in PCC and it didn't help, so I think I will return it to the shop and ask for replacement.
Click to expand...
Click to collapse
I had exactly the same problem. I got mine on 3rd Oct, and after about 7 days of use, I discharged the battery to 0% and it automatically turned off. Since then it refused to charge when power off, and as I have 0% battery, it cannot be turned on, making the phone totally unusable!
I finally managed to get it work again, here's the steps if you also find your phone dead.
When 0% battery and auto power off, if you press the power button, the LED light should flash quickly a few times and off.
Now press and hold the power button and when LED is still flashing, plug in the charger (use wall charger not USB on PC). You should remain holding the power button, otherwise the LED will turn off and no charging again.
After about 5 min, it will be charged to a minimum amount required to boot and the screen will be turned on. Now press the volume up key while still holding power button to reset the phone.
I saved my phone just like this, but even now it still cannot charge when power off. Searched this forum and some say it can be fixed by changing the chargemon file? It would be much appreciated if someone can share it.
Thread moved. Please ensure you post in the correct sections in future as all questions belong here in Q&A.
Thanks
AvRS
Just to inform you that in the end I have sent my phone to the service center and thay had to open it, remove battery and connect it again.
After that it was possible to charge the phone when switched off. I got it back now and it still works OK. Hopefully it will stay like that.
Shame on you SONY
dskoric said:
I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
Click to expand...
Click to collapse
I bought my XPERIA TX today, I have the same problem.the most issue is when your phone is off then it will not charge at all and LED charging will not work.
You have to switch on the phone and then it starts charging.
This is a big fault of SONY and now I understood why SONY is loosing reputation in mobile market.
I have the latest firmware of 7.0.A.3.220
Like 2 weeks ago my xperia t wouldnt charge too. Fix it then like they said here with a hard reset, volume up and reset. But yesterday i had the problem back. The charger was like on and off cause my notification was busy saying "unplug from socket to save energy". I unplugged the charger from my phone and like 3 seconds later it was BOOM, with a nice flash and my charger died taking out a fuse too. Luckely i just took out the charger, dont wanna know what could have happened if my phone was still on the charger when it short-circuited.
So if you have the same problems.. watch out!
AW: Xperia T won't charge when switched off
Hi, i had the same issue with my Xperia T.
Disassembleing the case and disconnect the
battery for a few minutes solved the Problem
in my case.
Sent from my LT30p using xda premium
How to open the TL?
I have been looking for a way to open my TL can have you any clue as how to so that? I need to remover the battery like you said to get the phone to start charging again.
Get It Replaced!
If your phone is doing this either call Sony +1-877-7XPERIA (1-877-797-3742) and explain what is going on. You're going to need the info from the pull-out tab found in the SIM/SD bay. It will take a few weeks and some Shipping money. OR your provider will probably replace it for free if you can get it to fail infront of them. (PROTIP: Let it die while using it and do not plug it in for a while)
Your phone will very likely get worse until it fails completely. My experience is here: http://forum.xda-developers.com/showthread.php?p=43383759#post43383759
Your phone SHOULD charge like every-other phone. If it is acting funny get it replaced ASAP
I keep coming back to these threads whenever my Experia T is acting up again. I finally bit the bullet and went the hardware way as described in other posts in this thread and also in a comment on Youtube https://www.youtube.com/watch?v=KWox7kCygRE
"In the end I fixed this problem by removing the back cover (one screw in where the SIM card goes) and detaching the battery supply from the phone. After a minute or two I reattached the battery supply (its a little yellow tab beside where you plug in the charger) and put the cover back on, plugged into charger and it started charging as normal."
It's surprisingly simple, to be honest.
Did you manage to modify the chargecom file to enable charging while in sleep?
Cheers

Phone powering off at 70% battery

Hi all,
My Nexus 6 GPE has been powering off after about 2 hours or so being disconnected from the charger every morning. The phone has 70% of power (going off of this last time it has happened, usually it is around 50/60%) and it goes into battery saver mode and says it is powering down. When I try and restart. sometimes it goes and instantly shuts down, other times it shows the battery is completely dead (ie the empty phone icon), with this last time I was able to get into recovery and stay on and the bootloader and in recovery it says I have 60% battery left.
This all started when I flashed the latest software (LMY47E) and the latest bootloader/radios. I used Nexus Toolkit to Factory Restore it and it is still doing the same thing, sometimes it doesn't even give warning before shutting off. Has anyone come across this before? Do you think it is software or hardware related?
Thanks for your help
Did you try this?
http://forum.xda-developers.com/nexus-6/help/dying-17-battery-t3062050
I did try that, it seemed to work but then turned off again. I did it about 3 more times, so far it hasn't shut off again, it was around 52% when I did it last and it came back up as 27% so I am hopeful that worked.
Has anyone else experienced issues because Qi charging? I have almost exclusively always charged this with a Qi Wireless Charger.
I have been having the same issue. Just did the "fix" from the other thread and before reboot it read 98%, after boot it says 77%. Crossing fingers.
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Dacian said:
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Click to expand...
Click to collapse
I would send that phone back and get a warranty replacement.
JulesJam said:
I would send that phone back and get a warranty replacement.
Click to expand...
Click to collapse
Yep, I think that's going to be route I'm going to have to take. Damn.
Dacian said:
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Click to expand...
Click to collapse
That sucks. It seemed to work for me. Phone drained to 5% and automatically shut down. Charged it to full without booting, so if it still behaves, it fixed me.
Dacian said:
I did try that, it seemed to work but then turned off again. I did it about 3 more times, so far it hasn't shut off again, it was around 52% when I did it last and it came back up as 27% so I am hopeful that worked.
Has anyone else experienced issues because Qi charging? I have almost exclusively always charged this with a Qi Wireless Charger.
Click to expand...
Click to collapse
Dacian like i just wrote in the other thread:
The "fix" i posted plus no more charging with Qi chargers worked for me.
I tried that, didn't use Qi charging to get it back to 100% and it still shut off. Can you use Qi charging again? I didn't spend $700 on my Nexus 6 so I couldn't use all of the features. I own 4 Qi chargers so that I didn't have to plug in my phone at all unless I was doing something through ADB.
Dacian said:
I tried that, didn't use Qi charging to get it back to 100% and it still shut off. Can you use Qi charging again? I didn't spend $700 on my Nexus 6 so I couldn't use all of the features. I own 4 Qi chargers so that I didn't have to plug in my phone at all unless I was doing something through ADB.
Click to expand...
Click to collapse
No more Qi charging since I tried the mentioned workaround and no more problems with my N6 shutting down too early.
But I agree: not a solution if you use Qi stations a lot.
I think I'll just warranty it and if there comes a time where this starts happening again, hopefully there'll be a fix from google for it or something. Thank you for your help.
You're welcome. Good luck and keep us posted!
my phone was doing the same exact thing...first started off shutdown at 20 then 40 now 70! phoned motorola for a replacement : "sorry we cannot send replacements but we can fix it"...WTF?!?! a phone like this?! why the F would i want a repared faulty phone?!? Motorola never again never...
I have the same problem (now shutting down at 65%), i already call google for replacement but untill now i never had confirmation
I have the same problem. Nexus 6 shuts down. Displays blank white battery. Cannot be turned on without plugging into power source. Upon powering up it shows plenty of power.
Possible helpful info:
1. Recently manually updated to 5.1
2. Recently started using Qi charging
I did not notice a problem until both of those -- of the two my suspicion is the wireless charging but it's a total guess
I've tried all the suggested fixes and none worked.

Note 4 Battery Unable to Charge

Hello!
A little bit after I upgraded my micro-SD card, I started getting the message "unable to charge your device. make sure you are using a samsung-compatible battery and charger..." while using an OEM battery and charger. I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!
Did you try removing your SD card? Sounds like that may be the culprit... Although odd.
Sent from my SM-N910T3 using Xparent Skyblue Tapatalk 2
Before I noticed the battery wasn't charging, my phone started rebooting itself randomly and getting quite hot. Suspecting that it may be a corrupt SD card, I tried formatting it, replacing it, and removing it altogether. I'm waiting for a standalone charger to be delivered so I can get the battery level up but do you think maybe restoring with Kies could help?
Thank you!
You could try, but I don't think it will matter. About 2 months ago I was having a similar issue, phone was giving me the same error message. I think it happened after my battery went completely dead. I kept trying to charge it, and finally it charged. No issues since.
Sent from my SM-N910T3 using Xparent Skyblue Tapatalk 2
Ok, so I managed to charge the battery using a standalone charger and reflashed the phone back to stock using Samsung SmartSwitch. The phone charges intermittently but also reboots randomly...I have no idea what is going on.
Battery overheated message even it feels cool in hand
Have these strange issues:
Trying to charge my phone and I got this from the bottom screenshots.
I'm on stock 5.0.1. firmware, no root, one month old phone.
I tried everything including software reset / write firmware from ODIN, other battery, same results.
My last thought is send the phone to warranty
Even the messages worn me about battery overheated , touching with the hand I don't feel any heat.
Any idea? Thanks!
I have that issue right now. It looks like my phone got wet during Halloween and I tried to charge it. It got hot and I left overnight. In the morning it started giving me these messages. Batteries charge fine in wall chargers, but not in the phone itself. Even wireless charging produces the same message.
Sent from my SM-N910T3 using Tapatalk
schoi84 said:
Hello!
A little bit after I upgraded my micro-SD card, I started getting the message "unable to charge your device. make sure you are using a samsung-compatible battery and charger..." while using an OEM battery and charger. I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!
Click to expand...
Click to collapse
I pulled my case off and moved my battery around while plugged in since doing the same with the usb did nothing. I noticed it would switch from charging to the error message saying it could not charge. I then pulled the contacts out a little bit cause they were not all the same distance out. Put battery in phone and it charges.
I had this issue, which is quit disturbing... i have a trick to get it right as it worked for me... might work for you guys as well... Take your battery out and press power button for 30 sec min... Take a perfume... or siprit... pour it or spray it inside the charging port and let it dry... As it dries up you will not face the issue again... hope it helps... its the dust inside that creates problems.
Pouring anything into the charging port is probably the worst idea I have ever heard. How about first checking that the charger port connections are dirty or corroded. If it is turn the phone off before trying to clean it out. Circuit board cleaner is around 3 to 7 bucks a can and you get the version with zero residue. Or try a stick pin to gently clean it out? I've replaced a charger port on a note 3 and it was a piece of cake. I imagine the note 4 can't be too difficult.
schoi84 said:
I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!
Click to expand...
Click to collapse
I've had problems liken this before... from a dying battery. It is VERY frustrating. It first happened on my HTC Sensation, and it took months to figure it out. Buying a new battery has fixed charging issues, phone random reboots, phone dying even though 15 to 30% remaining, and bootloops. These were issues that have popped-up with many different phones, over the years - luckily I only buy phones with replaceable batteries - but my main and back-up batteries both went bad, this year! (BTW, it's easy to tell it's the battery when the issue only happens on one battery, and not on the other)
I recommend you buy OEM Samsung batteries on Amazon or eBay. If you use NFC, MAKE SURE your battery supports NFC - the cheapest ones don't.
Got the same issue.. My phone suddenly stopped charging and when i try to plug it again the charging icon wont show.. I left it charging again for 30min and had no luck.. then i saw this thread and got the idea..
I removed the battery, micro-sd card, stylus, phone sim and press the power button for 30 sec. (this will reset all energy stuck on the internal board.)
Then, I cleaned the usb port with a sticky note.. folded the sticky part just as it fits on the port and gently swipe it to get out the dust.. The dust makes a disturbing connection between the USB cable so it wont continue charging..
Returned the battery and all items then tried charging again. And it worked!! :victory:
Worth the try.. Good luck!
Got mine working by pulling micro usb half way out and back couple times
Before that i tried to clean port and 30s power button without battery but no changes.
Maybe dust still or something software glitch. Like day or two before installed Battery Charge Limit app and used gear vr. It gave some sort charge message and not even charging. Not sure does this nothing to do with the problem..
Update: Problem returned after battery change and after that i put some wd40/cleaned battery connectors and working again. Hopefully last..

Not charging

I got this phone 2 months ago brand new from ebay.
It had mostly working fine until today.
Battery was around 25%, so I plugged it in for charging. The charging connection kept disconnecting and reconnecting every second. I thought it could be a loose cable, but I checked everything. Eventually it connected, but the phone wasn't charging. I opened the settings and checked under battery, it said something like "connected, but not charging". I tried changing the charger, used 2 different charges but same result.
At this point it was clear the phone wasn't charging no matter what. I checked the USB port for dust, etc and also reset the phone. I also noticed the phone become very very laggy, not registering touch etc. Restarting the phone temporarily fixed lag and touch issues, but the problems came back quickly.
I also connected it to PC, but nothing happened.
Finally the battery has drained, and the phone has been plugged in for a few hours now, but still no charge. It's dead.
What could be the issue? Any suggestions? Seems like a hardware failure?
It's a 2 month old phone and I could be out $300+.
First time I bought a Xiaomi phone, this is a very scary and disappointing experience. I didn't drop the phone, no damage. As I said the phone was 100% fine before.
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
It's a 2 month old phone and I could be out $300+.
First time I bought a Xiaomi phone, this is a very scary and disappointing experience. I didn't drop the phone, no damage. As I said the phone was 100% fine before.
Click to expand...
Click to collapse
same...
please post an update so there's more information available regarding this problem and good luck
dimasaqiel said:
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
same...
please post an update so there's more information available regarding this problem and good luck
Click to expand...
Click to collapse
Thanks for the response. I don't have silica gel but I placed the phone in rice for a few hours and then tried charging, it still won't work.
I can't get into fastboot either because the battery has drained completely by now.
Might have to take it to a mobile repair shop?
Might have to take it to a mobile repair shop?
Click to expand...
Click to collapse
seems like that's the best idea and the only option left, goodluck
dimasaqiel said:
seems like that's the best idea and the only option left, goodluck
Click to expand...
Click to collapse
can you post the link to the reddit thread where you found information about a similar issue with the Moto x4?
thanks.
can you post the link to the reddit thread where you found information about a similar issue with the Moto x4?
thanks.
Click to expand...
Click to collapse
here, https://www.reddit.com/r/MotoX4/comments/8xpm5s/plugged_in_cant_charge_right_now/
spoiler alert, that guy got his replacement phone while we (i assume you too) didn't even have access to official xiaomi service center ?
oh god, i just had it again, second time 10days later after the first one, on the latest pie update.
i'm legit scared ?, pray for my phones ?
but thanks god, the "plug in the charger while the phone on fastboot mode and turning it on"
still works, just like last time. even without the 18w fast charger.
I have the same problem. Battery drain could be the fingerpint sensor issue. The thing is the battery got really depleted and now, it seems the charger program/circuitry is consuming more power than it can charge. I tried several chargers, several usb-c cables, but nothing. Some hours ago the notification light blinked for some seconds and then it appeared as if it was indeed charging, it even showed the charging battery image ( the one without %, the one that appears when you have a really low battery charge ). But it has been hours trying and it doesn't do that anymore and there seems to be no way of making it charge and boot.
This is an appalling situation.
Similar problem, I purchase a Xiaomi Mi A2 by ebay, and passing 30 days (warranty expired) phone dead and never came to turn on, just flashing a white led, but nothing else, somebody has experimenting this problem and steps to revive the phone:crying:
same ****, guys.
I've tried several cables, couple of hard resets and etc. But now I have a pretty brick
I don't know if related but I had similar behavior after I dropped my a2 in the WC, after drying and figuring what prevented it to power on I discovered the USB plug at it's logic board internal connector as the parts preventing it to turn on, some cleaning an drying and my phone comeback.
Then today I observed it didn't charge, and the body warmed, It showed 50% charge, I rebooted and then it didn't turn on again, since I was doing some workout I figured the usb again got wet, I opened cleaned , dried assembly again and then it turned on w/o issue, but then the battery was showing 90% charge not 50% as before rebooting.
Maybe this your situation guys, it you think your phone somehow got wet, and you have no way to claim warranty (or too far from service center) try cleaning and drying the internal USB port connections. (Doit at your own risk).
Sent from my Xiaomi Mi A2 using XDA Labs
My beloved Moto Z died in the same manner. I dropped it to the WC and finally died a few hours later. I'm happy now wirh my A2 but i miss the AMOLED screen [emoji24]
AcostaJA said:
I don't know if related but I had similar behavior after I dropped my a2 in the WC, after drying and figuring what prevented it to power on I discovered the USB plug at it's logic board internal connector as the parts preventing it to turn on, some cleaning an drying and my phone comeback.
Then today I observed it didn't charge, and the body warmed, It showed 50% charge, I rebooted and then it didn't turn on again, since I was doing some workout I figured the usb again got wet, I opened cleaned , dried assembly again and then it turned on w/o issue, but then the battery was showing 90% charge not 50% as before rebooting.
Maybe this your situation guys, it you think your phone somehow got wet, and you have no way to claim warranty (or too far from service center) try cleaning and drying the internal USB port connections. (Doit at your own risk).
Sent from my Xiaomi Mi A2 using XDA Labs
Click to expand...
Click to collapse
Sent from my Mi A2 using Tapatalk
I just had the same issue. The phone just randomly cant charge anymore and when I plugged it the battery charge indicator just keep going on and off but without charging. I tried to reset the phone in factory mode but no result, I tried with differents cables but no result. When the phone was plugged it was very very laggy but as soon as I unplugged it everything was coming back to normal.
Now I have run out of battery and my hopes to get my phone back to life are pretty low considering what I read on this topic. If anyone has a solution please tell us!
I would add that I always took care of my Xiaomi Mi A2 (no fall, no water spilled on it, no overheating) and everything was going well until a few hours ago. I didn't installed any new app since like a week ago (from the PlayStore) and I updated to 8.1 maybe a month ago. I thought waiting so long for Android Pie was annoying but this is way worse. If the situation doesn't evolve I will never buy a Xiaomi phone again. Very disappointed
Mi A2 stopped charging
After 2 month of use and Android pie update this stupid device refuses charging. I'm so very disappointed. I can't believe i fell to this Chinese trap. This is the last time I'm purchasing a Xiaomi phone! "Android One phone".... Yeah right!
Gabizone said:
After 2 month of use and Android pie update this stupid device refuses charging. I'm so very disappointed. I can't believe i fell to this Chinese trap. This is the last time I'm purchasing a Xiaomi phone! "Android One phone".... Yeah right!
Click to expand...
Click to collapse
In my case, after 4 months of use, just after Android pie update, I have stumbled on my MI A2 lite showing problems with USB connection and charging. The phone is not able to stablish a stable connection to the charger or the computer, it just keeps connecting and reconecting, begin charging and stopping charging.... If I leave the phone charging all night, it seems to finally fully charge. I can't figure how this problem may be related to Android Pie update, so I think it is just coincidence, and the usb connector is faulty, though I don't know the cause.... I think I will try to have it replaced
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
ledman3 said:
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
Click to expand...
Click to collapse
if you go to the battery setting and it's says "plugged in, can't charge right now" then you should try plug in the charger while the phone on fastboot mode and turning it on
(read my previous comment) i experience this issue 2times and it's been running smoothly ever after
dimasaqiel said:
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
same...
please post an update so there's more information available regarding this problem and good luck
Click to expand...
Click to collapse
Hello,
I have something similar, I'm in Switzerland and running the Pie Rom from Nederland. I don't think it's link to Pie, maybe from a security patch because it didn't come at the same time for me, but this is what I got:
-When I plug my phone to a fast charger, I get "charging for a few second, then not charging"
-If I plug my fast charger and reboot the phone, the phone will charge (I need to double check but I guess slowly)
-I have a Audio-Adapter (USB-C, 3.5mm, USB Type C), so if plug the charger to this Adapter, and them plug the phone, the phone is charging fine (slowly).
So to me it looks like an issue with the fast charging...
Max
ledman3 said:
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
Click to expand...
Click to collapse
No I was not able to fix it. I am talking with my credit card coverage and see what they can do.
I got a different phone in the meantime.
I also got rid of all my other Xiaomi products, never going to give this company a cent in the future. They are cheap for a reason !! Limited support and shady parts used in their devices. They can't be using quality internal components with such cheap prices.
Their mibox also randomly die.
Quantity over quality seems to be their mantra
Guys, it happened to me too,
I've flashed from android one Pie rom, to pixel experience.
Pixel Experience is great rom, was working brilliant for couple of days.
Then it stopped to charge. Now phone has discharged to 0% and I can't do anything.
My assumption is that getting new battery in exchange might help me fix the issue.
I've read that once you move to Pixel Experience Pie version form Android One 9.0 you need to flash kernel to. I did not do that.
Now waiting for the battery to arrive and will see what I can do with it.

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