Galaxy Note Screen Repair Service in USA - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hello,
I dropped my Note and the screen is cracked. So I would like to ask if you guys know a good professional service that would do it in the US?
Actually I tried buying a replacement screen with frame from eBay but the seller sent me a defective one (red bands all over the place). He is kind enough to send me a second one but that is also defective! I was really upset now so that I demand a refund from the seller, which he agrees.
So if you guys also know a good parts seller I'm open to that option as well. Ideally, I would like the digitizer with frame because I'm not really sure I'm up for peeling layers like this post here described.
http://forum.xda-developers.com/showthread.php?t=1487716
Thanks a lot for your help

Related

Screen Busted. Need Help!

My screen busted today. The actual screen did not break but I guess the crystal or whatever shattered. The screen lights up but its not readable.
I found a US seller on ebay of replacement screens but they just told me that it does not include the digitizer which is what makes the touch feature of the screen work right?
Can you take the digitizer off the stock screen and apply it to another LCD?
Does anyone know of any place that sells the LCD and digitizer unit already together so that all I have to do is pop in the new screen?
I had purchased the item before I knew it didn't include the digitizer but I emailed them and asked them to refund and cancel the order because it didn't include the digitizer. In the off chance they refuse I'd like to know if there is any way to utilize the stock digitizer.
Please let me know of anyone that sells the LCD/Digitizer unit as one piece so all I have to do is pop it in the phone in case they do cancel the order so I can purchase another screen.
http://cnn.cn/shop/8925-tilt-kaiser-c-277_448.html
just scroll down and ull see screens for sell hope it helps its a start
does anyone know of any US sellers of the screen/digitizer together?
try http://www.pocketpctechs.com/Main.asp
i busted my tilt's screen when i dropped it. it's still readable but there's no touch functions. sent it in weds., expecting it back mid next week, costed me $169. i'll keep u informed on the quality of work once i receive it.
Nothing Wrong With It At All
I Have One For Sale
Screen Repair
I broke my Tilt screen, too. I sent it to Mobile Device Repair (http://www.mobile-device-repair.com/). I mailed from Central Texas on Monday morning, had the unit back by Saturday, and it cost under $100 for the parts and labor. Matt McCormick is the person I dealt with.
I'm Matt from Mobile Device Repair and wanted to do a quick updated on this post. I actually changed the name of my company recently to Jet City Devices so if you're reading this post and want to find Mobile Device Repair, you'll actually find us here:
http://www.jetcitydevices.com
Just to keep people up to date.

Nexus one battery door replacement?

The protective lense for the camera has a crack in it..... so I want to replace it, I did look around a little and even tried google it... but all I see on ebay is hong kong stuff.... and the only online store I seen is sold out. Does anyone know where I can get a replacement?
thx
phone HTC... think its like 24 bucks shipped.
Call HTC. They just sent one out to me for free when I asked about buying a replacement for a cracked lens. They said that cracked lenses are uncommon but somehow a known issue. They wouldn't give me any other details, such as if the defect causes it to break without provacation or if it's not as rugged as they intend. The rep sounded surprisingly concerned though, saying that "we'll get that to you ASAP; we don't want anything bad to happen to the glass lens under the cover!"
So far, HTC has been awesome and has done everything in their power to deliver me a perfect phone, after two screen dust swaps a dead pixel swap, and a free headset because "we don't have a parts sales infrastructure set up yet." Some might say that those things should never happen, but at least they're going to great lengths to keep happy customers. Unlike some other manufacturers who don't want to fess up to their shortcomings.
will do, thx.... shipping and customs is going to suck (Canada)
Mr.Kakarot said:
will do, thx.... shipping and customs is going to suck (Canada)
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Click to collapse
Im also in Canada. I dont want to exploit or rip off HTC... but, I got a new back cover for free because mine did not line up correctly (new one didnt either), maybe just tell them that and youll get yours for free too.
how long did it take to get to you? thx
Hmm. When I wanted to get a replacement, I was quoted a price plus shipping and handling. I did hear stories of people receiving free replacement accessories but I haven't had luck when I had my phone. I even called during different days of the week to speak with different representatives.
I called about the door twice. First was a couple of months ago because I scratched up the paint around the headphone jack with my Sony MDR-V6s. I was quoted $27 after shipping and tax (HTC's dist center is in my state) and decided it wasn't worth it.
When my camera lens broke, I was grudgingly willing to drop the money, but was told after the rep took my name and address that I wasn't going to be charged and that the crack was because of a defect of some sort. I'm not advocating that anyone scam the system, because that's only going to make HTC be less forthcoming with support in the future.

[Q] Broken glass

Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
Click to expand...
Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
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Click to collapse
Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.
I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time
repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding

[Q] Replacing cracked glass on Note 4

My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app
Here's a video:
Hope this helps.
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
Click to expand...
Click to collapse
It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.
BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Click to expand...
Click to collapse
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
Click to expand...
Click to collapse
I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
Click to expand...
Click to collapse
no update?
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Click to expand...
Click to collapse
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
Click to expand...
Click to collapse
I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
Click to expand...
Click to collapse
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
Click to expand...
Click to collapse
Might as well go through samsung if its that much
btort1 said:
Might as well go through samsung if its that much
Click to expand...
Click to collapse
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
Click to expand...
Click to collapse
Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.
ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
Click to expand...
Click to collapse
Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.
T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145

LCD Screen broken, need replacement

Hi, today i found out that i can't work with my phone in the pouch, i've broken the glass simply by picking something that fell on the ground. Now i need replacement, some suggested me to buy the LCD with the frame, others say that a s*itty frame could give me issues with gps and antennas in general. I don't want to wait one month for a replacement screen only to find out that the quality is rubbish, so i ask you: what and where is the best replacement part i can buy? Thanks in advance
Tyorgg said:
Hi, today i found out that i can't work with my phone in the pouch, i've broken the glass simply by picking something that fell on the ground. Now i need replacement, some suggested me to buy the LCD with the frame, others say that a s*itty frame could give me issues with gps and antennas in general. I don't want to wait one month for a replacement screen only to find out that the quality is rubbish, so i ask you: what and where is the best replacement part i can buy? Thanks in advance
Click to expand...
Click to collapse
All the replacements you buy will be the same sh*t quality, the only difference is gonna be the price. The best solution is to take to the Authorize MI service centre, but that will cost a lot and it will probably take a month. Or, maybe finding a damaged/used Mi Max which has a and not damaged screen.
just wait for max3
ekin_strops said:
All the replacements you buy will be the same sh*t quality, the only difference is gonna be the price. The best solution is to take to the Authorize MI service centre, but that will cost a lot and it will probably take a month. Or, maybe finding a damaged/used Mi Max which has a and not damaged screen.
Click to expand...
Click to collapse
Eh, I bought this replacement screen on Amazon for $36 CAD. It came in about a month, and works just fine. It *is* a bit dimmer than the stock display, so I have to use a brighter setting when outdoors, but otherwise, no issues. It even comes with the tools / 3M Tape / Etc for the repair (though I didn't opt to DIY, I paid a local shop $50 to do it for me with my provided materials).

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