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$100 serviced Hd2 repair goes awry

I took my shattered glass HD2 in to replace the glass today at a local store. I was quoted $100 for the glass replacement. I thought, "hey excellent price. I'd rather pay a bill than ruin my phone by doing it myself." (I have fixed all my prior lcds on my phones just FYI) Needless to say about 5 hours later they tell me that due to the damaged state of the phone the lcd was affected as well from the jarring it took when it was shattered. Apparently there were was one large tear of the anti-glare coat on the top left hand side and two other areas where it was lifted as well.
I tried calling them out by saying the technician did not take the required precautions to avoid tearing the anti-glare coat on the lcd when separating the digitizer and lcd.
Unfortunately, I had the option of continuing as is or ordering an lcd screen from them for another $100. The owner who seemed pretty nice said he would try and see if he could get the price on the replacement lcd lowered. Personally, I believe I should not have to pay for the lcd since it was NOT damaged when I took it in.
I probably don't have any recourse though since they say it's a risk associated with this phone. I should have just bought the combo together and done it myself. That's what I get for trying to save a few dollars.
Would you gentlemen have any suggestions?

theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..

That sucks. I'd want to be damn sure they are replacing the screen with a genuine article too.
Unfortunately you can't really prove that the membrane wasn't damaged prior to them touching the phone so it will be hard to get out of this one without forking out extra, however I suppose you could always politely threaten them with legal action and a public flaming on a busy internet forum if they don't want to play nice.
It's worked for me i nthe past when i've had issues with car servicing.

Warranty?
k20a1 said:
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
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No warranty for physical damage to unit. Insurance would have covered it, if insurance was purchased? I did..

Cracked Screen Repair?

Edited:
I'm getting the phone repaired through Clean Planet Repair (iphonerepair.com).
I had some problems with them the first time I sent it in, but the manager(?) contacted me and we came to a pretty reasonable solution.
That repairs in progress, so, if your HD7 is cracked there's a place that will have done at least *one* HD7 repair there...

anwei40 said:
Anyone know where to get this done?
I bought a cracked HD7 and can't find anyone who actually knows how to fix it.
Note:
I bought the phone because "Clean Planet Repair" at iphonerepair.com advertised a $99.99 repair and that seemed like a good deal. I mailed the phone there and they called me to say there was a 50-50 chance they'd break the LCD and I'd have to pay an extra $100 to have that fixed (part + labor) as well. They seemed annoyed that I had a problem with this.
On the site you read these great testimonials like "Trust this place, they stand by their promise." Quite a business model. I would not recommend them.
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$100 to fix a screen (replace it) is a good deal, please get it done, as HTC will charge u more for sure..

I'm sure its the same deal as the hd2, you can replace just the lcd, but usually will damage the digitizer in the process so it's easier to replace both pieces together.
Good Luck

Post removed; update in first post.

ugh. This is what I'm most worried about happening to mine. I wish it was made of gorilla glass. Maybe I should have gotten the protection plan after all..

How do you guys crack your screen so fast? i had the HD2 since March and never even got a scratch, never used a case just put it in my pocket always... even droped it twice..
My hd7 is still flawless with no case..

Cracked Screen...plan of action?

Hey y'all..
I dropped my phone and cracked the screen. It's one clean crack and doesn't seem to be speaking so it's not THAT big of a deal..just annoying.
So without going to sprint and talking about insurance and paying the money for all that.. What are my options?
Get a new screen and repair myself?
Is there a service that would do it for me if I sent it to them? Although that would leave me without a phone.
Any ideas?
Sent from my HTCONE using xda app-developers app

daoliverio said:
Hey y'all..
I dropped my phone and cracked the screen. It's one clean crack and doesn't seem to be speaking so it's not THAT big of a deal..just annoying.
So without going to sprint and talking about insurance and paying the money for all that.. What are my options?
Get a new screen and repair myself?
Is there a service that would do it for me if I sent it to them? Although that would leave me without a phone.
Any ideas?
Sent from my HTCONE using xda app-developers app
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http://www.ifixit.com/Teardown/HTC+One+Teardown/13494
seriously its insurance or buy a new One.

actually I believe you can replace the digitizer alone. I just replaced the digitizer on a raxr maxx which doesn't even have an ifixit manual, because its thought to be impossible. on the razr they use a full sheet of adhesive to attach the lcd to the digitizer. All the htc phones I have opened use 1mm or 2mm strips around the edges. if you use a heat gun or possibly a hair dryer you should be able to pull the broken glass away from lcd. make sure to always pull away from phone, don't pry against lcd. My conclusion is that if you can buy the parts separate they can be replaced. haven't priced glass but bet its under $20 usd. and even if you damage the housing ive seen it listed for $35 usd. also buy a good spudger and some guitar picks work well. here is the kit I have http://www.amazon.com/gp/product/B00BHLVHVC/ref=oh_details_o04_s00_i01?ie=UTF8&psc=1. it will take time but better than buying new. also im not a phone tech, I have no training. Im not arguing with kraizk it is widely regarded as unrepairable so ultimately its your choice, good luck!

I don't carry insurance either, it's a horrible ripoff. There is a thread around someone where breaking down the math of it, it's a pretty bad bet especially as the phone ages. I would buy one on eBay, it can be slightly used or even a new one will be cheaper than buying it at retail. I would stick with a top rated seller, I have learned over the years it's worth a little extra. Dealing with stupid sellers who claim good ESN's even though it's not a clean esn it's just a hassle to deal with. Once you get your new phone, your one with the cracked screen will have a clean ESN on it. Sell it as is on eBay with the clean esn. It will still have plenty of value. If you play your cards right there is no reason you can't keep your replacement cost at the same as the insurance deductible of $150 not to mention the fact you can pick what phone you get vs getting a refurb. You also aren't paying the monthly premium. That is how I would go about it if it was me because having a clean ESN will keep it's value up & it still works. Dump it as is or your going to be kicking yourself trying to repair it. Good Luck

Note 4 scratches/cracks itself!!!

So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.

bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
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Ouch. I am not in the UK but I am interested to see how this all turns out

Thanks, the worst part is that I actually watched as the scratch formed itself and grew bigger.
My hypothesis is that it may have been caused by heating and cooling of the phone.
My Note 4 did get pretty warm one time at which point it throttled itself. Hope someone at Samsung actually
knows how the UK law operates and sorts this out.

That seems like a crack, do you have a gap to the near edge there ? Im pretty sure the tiny gaps the phone has are to prevent exactly this type of cracking the screen against the metal edge due to heat cycles

Update: There are now three scratch/cracks which are parallel. I am beyond upset with Samsung and their unwillingness to sort this issue out.

I hope this doesn't happen to me x_x I doubt anyone would believe me if I told them that at best buy or something

Holy sh*t dude.
Let me know how this goes tomorrow. That is NOT cool.

That's not looking good at all, you should repost your story and photos on Samsung's Facebookpage and Google Plus page for everyone to see and hope that they will reply to you there. It might be a way to get around the denied reply you got from techsupport.
/ Magnus

You obviously have a faulty unit. Raise hell and don't give up until they replace it.

Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.

shook187 said:
Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.
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Cool story bro. You wouldn't believe it until it happens to you. At the end of the day, if I were to scratch or crack my phone, I wouldn't give a **** and just replace the screen myself.
But in this case, I am disappointed with a phone I purchased less than 2 weeks ago. I'd expect it to be defect free for £630 and if it does have a defect Samsung should have taken it back.
I've never owned an Apple phone before, but I have purchased headphones from the apple store before which when it went faulty after 11 months they swiftly refunded it according to the 'sales of goods act' which the manager lady there said so herself. The lads at Samsung need a sales law seminar.

I see little leprechauns in my garden at night and no one believes me.

My Note 2 has a crack that runs diagonally from the upper left to the lower right. One single continuous crack that mysteriously showed up out of the blue. No spider webbing or whatever. I did NOT drop my phone. I did not witness the crack appear, as the OP, but did notice it shortly after I had been for a walk out in the heat. I have always been convinced that it was a fault in the glass to make it crack in this way. Phone still works fine and I never pursued the issue with Samsung (I had owned the phone approximately 7 months when said crack occurred.) I work at a college and have seen a huge amount of cracked screens...all spiderwebbed and nasty...mine is just the one diagonal edge to edge anomaly. So yeah, I believe it could happen. Good luck getting Samsung or the carrier to do anything about it though. I do wish you well on your endeavor.

"Tapatalk"

bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
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If you have the option, just try a different location to do the exchange. That doesn't look like a typical crack.

Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200 for it.... Best of luck.

Hendrickson said:
Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200for it.... Best of luck.
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I hope extreme cold to warm won't make that happen.. It's about to be that freezing time of the year x_x

Could you update the OP with the additional cracks?
Sent from Z3 using Tapatalk.

That got me scared because I have a scratch in a similar place - not reaching the border and much smaller though. I hope it's just a scratch..

Samsung really became Samsuck lately.....
I'll never go back to Samsung again after I replace my S-2. The best smartphone made by Samsung ever. All the rest is a pure miss by them.
To OP and fellas with cracked screens....good luck on your way and a pro tip......Don't buy Samsung anymore...they just need money....your money....that is all their aim is....purchase another device which is "better"....sadly...
my 0.02€

[Q] Replacing cracked glass on Note 4

My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app

Here's a video:
Hope this helps.

If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4

Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
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It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.

BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
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Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me

kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
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I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.

I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b

kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
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no update?

My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.

Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
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That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.

xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
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I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...

Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.

holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
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FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Might as well go through samsung if its that much

btort1 said:
Might as well go through samsung if its that much
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$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.

ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
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Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.

T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145