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$100 serviced Hd2 repair goes awry

I took my shattered glass HD2 in to replace the glass today at a local store. I was quoted $100 for the glass replacement. I thought, "hey excellent price. I'd rather pay a bill than ruin my phone by doing it myself." (I have fixed all my prior lcds on my phones just FYI) Needless to say about 5 hours later they tell me that due to the damaged state of the phone the lcd was affected as well from the jarring it took when it was shattered. Apparently there were was one large tear of the anti-glare coat on the top left hand side and two other areas where it was lifted as well.
I tried calling them out by saying the technician did not take the required precautions to avoid tearing the anti-glare coat on the lcd when separating the digitizer and lcd.
Unfortunately, I had the option of continuing as is or ordering an lcd screen from them for another $100. The owner who seemed pretty nice said he would try and see if he could get the price on the replacement lcd lowered. Personally, I believe I should not have to pay for the lcd since it was NOT damaged when I took it in.
I probably don't have any recourse though since they say it's a risk associated with this phone. I should have just bought the combo together and done it myself. That's what I get for trying to save a few dollars.
Would you gentlemen have any suggestions?

theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..

That sucks. I'd want to be damn sure they are replacing the screen with a genuine article too.
Unfortunately you can't really prove that the membrane wasn't damaged prior to them touching the phone so it will be hard to get out of this one without forking out extra, however I suppose you could always politely threaten them with legal action and a public flaming on a busy internet forum if they don't want to play nice.
It's worked for me i nthe past when i've had issues with car servicing.

Warranty?
k20a1 said:
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
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No warranty for physical damage to unit. Insurance would have covered it, if insurance was purchased? I did..

Nexus one battery door replacement?

The protective lense for the camera has a crack in it..... so I want to replace it, I did look around a little and even tried google it... but all I see on ebay is hong kong stuff.... and the only online store I seen is sold out. Does anyone know where I can get a replacement?
thx

phone HTC... think its like 24 bucks shipped.

Call HTC. They just sent one out to me for free when I asked about buying a replacement for a cracked lens. They said that cracked lenses are uncommon but somehow a known issue. They wouldn't give me any other details, such as if the defect causes it to break without provacation or if it's not as rugged as they intend. The rep sounded surprisingly concerned though, saying that "we'll get that to you ASAP; we don't want anything bad to happen to the glass lens under the cover!"
So far, HTC has been awesome and has done everything in their power to deliver me a perfect phone, after two screen dust swaps a dead pixel swap, and a free headset because "we don't have a parts sales infrastructure set up yet." Some might say that those things should never happen, but at least they're going to great lengths to keep happy customers. Unlike some other manufacturers who don't want to fess up to their shortcomings.

will do, thx.... shipping and customs is going to suck (Canada)

Mr.Kakarot said:
will do, thx.... shipping and customs is going to suck (Canada)
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Im also in Canada. I dont want to exploit or rip off HTC... but, I got a new back cover for free because mine did not line up correctly (new one didnt either), maybe just tell them that and youll get yours for free too.

how long did it take to get to you? thx

Hmm. When I wanted to get a replacement, I was quoted a price plus shipping and handling. I did hear stories of people receiving free replacement accessories but I haven't had luck when I had my phone. I even called during different days of the week to speak with different representatives.

I called about the door twice. First was a couple of months ago because I scratched up the paint around the headphone jack with my Sony MDR-V6s. I was quoted $27 after shipping and tax (HTC's dist center is in my state) and decided it wasn't worth it.
When my camera lens broke, I was grudgingly willing to drop the money, but was told after the rep took my name and address that I wasn't going to be charged and that the crack was because of a defect of some sort. I'm not advocating that anyone scam the system, because that's only going to make HTC be less forthcoming with support in the future.

Nexus 4 Replacement Parts

I know there aren't any out yet, unless I've missed some, but as the husband of a woman who just had her screen shatter when the phone was dropped it sure would be handy to have on thread where people could post links to parts when they become available.
I think this would make a great sticky so people can start fixing their phones ASAP once parts are out.

Well there is a section for accessories but I don't know of that would help. I am sure though when replacement or after market back plates are available we will hear about it here..
sent via xda premium with nexus 7

There are replacement LCD's on ebay

linelock said:
There are replacement LCD's on ebay
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Damn, for almsot the price of a new 8GB.. Might as well buy a new one and leave the busted one for parts...

Remeber that the backplate houses the nfc chip along with some of the antennas (not 100% sure on the antennas) so it would be a costly replacement compared to a standard back cover

http://www.parts4repair.com/lg-nexus-4-e960-complete-screen-assembly-without-bezel/
Some parts here.
Sent from my Galaxy Nexus using xda app-developers app

Thanks for the links guys, keep em coming!

Anybody knows where to get a replacement backplate? I broke mine

Replacement screen and digitizer:
http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html

Anyone see the silver trim (that goes around the front glass) available yet?

Hi
pwkpete said:
Anyone see the silver trim (that goes around the front glass) available yet?
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If it is anything like the HTC One X and similar phones you usually heat the old LCD glass/display and it unsticks from the main chassis, you then stick the replacement screen back on.
Unless you know what you are doing when replacing the LCD and in some cases have specialist tools and lots of patience, you are probably better off buying a new phone (when you can get them!) and selling the broken one for spares on Ebay.
Back covers may appear. The HTC One X had replacement back covers available quite soon after launch and these contain the antennas, which are little more than sticky bits of foil, and the NFC antenna, for around £28.00 in the UK. The charging antenna is little different to the NFC antenna and they are both together as one part on the Nexus, so that shouldn't make too much difference, but of course there is the glass as well. But hopefully not too expensive given the likelihood of breakages.
Regards
Phil

PhilipL said:
Hi
If it is anything like the HTC One X and similar phones you usually heat the old LCD glass/display and it unsticks from the main chassis, you then stick the replacement screen back on.
Unless you know what you are doing when replacing the LCD and in some cases have specialist tools and lots of patience, you are probably better off buying a new phone (when you can get them!) and selling the broken one for spares on Ebay.
Back covers may appear. The HTC One X had replacement back covers available quite soon after launch and these contain the antennas, which are little more than sticky bits of foil, and the NFC antenna, for around £28.00 in the UK. The charging antenna is little different to the NFC antenna and they are both together as one part on the Nexus, so that shouldn't make too much difference, but of course there is the glass as well. But hopefully not too expensive given the likelihood of breakages.
Regards
Phil
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Waiting and hoping for replacement backs or a method to replace the glass specifically. My rear glass cracked on the first drop and unfortunately has a crack on the camera lens.
You are definitely correct about the NFC antenna, looking at the iFixit teardown it's just basically some foil glued to plastic. This should not be a major deal breaker in terms of replacement costs.

tgarson said:
Waiting and hoping for replacement backs or a method to replace the glass specifically. My rear glass cracked on the first drop and unfortunately has a crack on the camera lens.
You are definitely correct about the NFC antenna, looking at the iFixit teardown it's just basically some foil glued to plastic. This should not be a major deal breaker in terms of replacement costs.
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The backs should go for about $30-$40 once prices stabilize, I've taken mine apart and it looks fairly cheap to replace. The Digitizer and Glass (along with the bezel) usually are best when purchased as a solid piece (usually titled "Display with frame") and costs $200+ now and will likely stay $150+ in a couple of years. If you crack your display, mail it LGE as they will fix it up for about $150ish I believe, which is the same price you would pay if you had insurance through Sprint for a cracked digitizer ($150 is the standard deductible for a ~$8 a month insurance plan for the SGS3).

has anyone replaced the screen yet? my phone has slid off surfaces loads and never smashed. however a small bit of sand in my pocket and the damn thing gets scratched. i've had touch screen phones for years and never used a screen protector and never had a single scratch, this is my first "gorilla glass" phone and it gets scratched. looking for how difficult it was to replace?

I wonder when replacement ear piece speakers will become available. Phone is working great except for the crackling ear piece. Hopefully it will be a cheap part and easy fix.
Sent from my Nexus 4 using Tapatalk 2

dnlsmy said:
The backs should go for about $30-$40 once prices stabilize, I've taken mine apart and it looks fairly cheap to replace. The Digitizer and Glass (along with the bezel) usually are best when purchased as a solid piece (usually titled "Display with frame") and costs $200+ now and will likely stay $150+ in a couple of years. If you crack your display, mail it LGE as they will fix it up for about $150ish I believe, which is the same price you would pay if you had insurance through Sprint for a cracked digitizer ($150 is the standard deductible for a ~$8 a month insurance plan for the SGS3).
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Hey what is LGE? I've had my N4 for almost 2 weeks and just shattered the front glass rendering it unusable. It was on a hard surface and just fell on its own. thanks

bguzmanz2 said:
Hey what is LGE?
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LGE stands for LG Electronics

I have a Nexus 4 with a cracked screen and broken digitizer! Send me a PM if you're interested.

bguzmanz2 said:
Hey what is LGE? I've had my N4 for almost 2 weeks and just shattered the front glass rendering it unusable. It was on a hard surface and just fell on its own. thanks
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Just fell on its own? That is a good one!!
Sorry for your loss man. How you get it worked out.
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
Just fell on its own? That is a good one!!
Sorry for your loss man. How you get it worked out.
Sent from my Nexus 4 using xda app-developers app
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Suicidal N4 I guess. I'm glad mine doesn't magically move on its own I must have gotten lucky.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2

Replacing housing on Note 3?

I have some scuffs on the chrome plastic around the Note and because I'm OCD, want to repair it but cannot find what part it is. I watched ifixit and etradesupply but I'm not sure which part I have to replace, does anyone know? Thanks.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

Sir_Zuul said:
I have some scuffs on the chrome plastic around the Note and because I'm OCD, want to repair it but cannot find what part it is. I watched ifixit and etradesupply but I'm not sure which part I have to replace, does anyone know? Thanks.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Don't know the part number but I picked one up off eBay for less than $20 shipped. Just don't trash your screen like I did during the install. Had to buy a new screen for $240:crying:

redalertlb said:
Don't know the part number but I picked one up off eBay for less than $20 shipped. Just don't trash your screen like I did during the install. Had to buy a new screen for $240:crying:
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Yeah, I'm assuming it's all one piece and is the housing I'm looking for. How did you trash your screen? Did a cable tear or something?

http://www.etradesupply.com/samsung-galaxy-note-3-sm-n900a-front-housing.html
This is the part you're wanting. You can get the whole shebang for like 275. At least then you don't possibly botch the screen and need to replace it all and do the gluing etc.
****
Basically, you CAN buy just the housing, but you will have to remove all the hardware (motherboard, etc) from the back of the old one, then using a heat gun/hair dryer, seperate the glass/LED screen/digitizer from the housing, and then re-glue the glass/LED screen/digitizer to the new housing, reattaching the motherboard, etc. You also have to worry about the capacitive buttons at the bottom. And all without doing any damage. Its quite doable, but not necessarily 'easy'.
There are videos of the process all over youtube on various phones like the S3 and S4, as well as the Note 2. And I've seen one or two videos of it being done on a Note 3, however they've destroyed the glass in the ones I've seen. Its not really a recommended process for replacing the housing/bezel, and more for replacing already damaged screens.
However, if you buy the whole shebang for 275, I believe not only do you get the housing along with the pre-attached glass/screen/digitizer, you also get some of the smaller components like USB port and such as well. So you could part out the extra pieces and make up some of the cost.
Either way, there are a few options you have available, ranging from cheap and hard to fix, to expensive and super easy.
GL on the end result!

I was alittle impatient with the hair dryer cracked the digitizer before I even knew it. If you take your time it's not hard if you pay attention to the video.

redalertlb said:
I was alittle impatient with the hair dryer cracked the digitizer before I even knew it. If you take your time it's not hard if you pay attention to the video.
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This. If you have little patience, don't even attempt it. If you do, go slow, and you should be fine.

Thanks all for the advice and links. I'm rather leery of gluing and possibly messing the screen up, but my insurance plan to get a new phone is less than the completed housing cost. Maybe a case will cover it so I'm not reminded daily of how I failed as a phone parent.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

That was going to be my next response, if its not bad a case is the way to go. The only reason i actually even attemped this was because the back cover wouldnt go back on correctly anymore.

[Q] Just dropped my phone and shattered the screen

No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..

I had moto replace the screen for free on my 2013 model, they offer one free replacement due to broken screen. The screens are replaceable but not the glass only. Since its fused to the display. Etradesupply.com has the screens and they are reputable

Citznfish said:
No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..
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I'd imagine that it wouldn't be too easy to replace the screen, just getting the back off without damaging it is a task. I'd send it in for repair, even if it costs an extra $100. The X is too nice a phone to do something like that yourself. Just my opinion.

For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
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That's pretty fair. You almost don't need insurance at that rate.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
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I went this route myself, my phone was delivered to their service center today. They claim a 4 day turnaround before the replacement gets shipped out. I personally couldn't afford the $500 hold, and I have a 2nd Gen G that'll work until I get a X back.
I agree it's more than a fair price. Lesson learned on the screen on the 2nd Gen X, it seems more fragile than other phones I've owned.
Sent from my XT1064 using Tapatalk

I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.

I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:

nuumuun said:
I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:
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Are you trying to rub salt in my wound?

Citznfish said:
Are you trying to rub salt in my wound?
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what? no, sorry
i thought it might be helpful information ... didn't realize you already had paid for the repair.

They basically flipped me off in canada. Buy a new phone.
Now I have 2.

M3drvr said:
I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.
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I want to do this. Did you have to disassemble the phone?

gray223 said:
I want to do this. Did you have to disassemble the phone?
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Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!

M3drvr said:
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!
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Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.

gray223 said:
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.
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Ebay :good: