Database Develop

Nexus 7 Bezel dented out of box :(

Just got my Google Play order today, everything is fine, box, packaging, etc.
But I ran my fingers down the left side of the Nexus 7 and left a bump.
I tilt the Nexus 7 to get a better look and there's a dent
No bezel "glue/sticky noise" issue, just a dent
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
Anyone know what phone number to call for Nexus 7 issues? Sorta having a hard time finding support.

Ouch...that sucks. Definitely get a new one.

Can you please check in at the sticky thread in the Q&A section if you haven't already. Thanks.
Sent from my SGH-T989 using xda app-developers app

mr1ncred1ble said:
Can you please check in at the sticky thread in the Q&A section if you haven't already. Thanks.
Sent from my SGH-T989 using xda app-developers app
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Click to collapse
Yeah I saw that earlier today, will do it in a bit.

nxt said:
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
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Click to collapse
I have to call tomorrow too. I was sent a Nexus 7 with a crack in the screen. I'm expecting google to tell me they will send a shipping label, and upon arrival of my defective Nexus 7, they will ship a new one out. I'm guessing this process will take 3 to 4 weeks.
But, I'm hoping they say "We will ship a new unit immediately. Upon arrival of the new unit, please return your defective Nexus 7."

Just got off the phone with Google Support, 1-855-83-NEXUS, was on hold for 55 minutes before I talked to someone.
The guy had to escalate my issue because it's a physical damage of the device, and I should get a reply back within 48hours, the guy only asked my email and that was it.
He seemed very rushed.

nxt said:
Just got off the phone with Google Support, 1-855-83-NEXUS, was on hold for 55 minutes before I talked to someone.
The guy had to escalate my issue because it's a physical damage of the device, and I should get a reply back within 48hours, the guy only asked my email and that was it.
He seemed very rushed.
Click to expand...
Click to collapse
Ffuuuuuuu...that's a long wait..
I've got an issue but I'm gonna wait til Friday to call.hopefully all the shipping issues will have been resolved.. I'm sure that's the bulk of the calls they're getting

I have the same issue, but mine doesnt seem to be as bad as yours, mines not really visible unless you look at it from the back, it doesnt annoy me that much though seeing as its working perfectly. How did your complaint go through?

Does anyone know if the bezel is an seperate part from the glass? or are they together? I was wondering if you can just replace the bezel.

nxt said:
Just got my Google Play order today, everything is fine, box, packaging, etc.
But I ran my fingers down the left side of the Nexus 7 and left a bump.
I tilt the Nexus 7 to get a better look and there's a dent
No bezel "glue/sticky noise" issue, just a dent
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
Anyone know what phone number to call for Nexus 7 issues? Sorta having a hard time finding support.
Click to expand...
Click to collapse
You can pop the back off, loosen the screw that is next to the spot where it's sticking out, push the bezel in towards the glass, hold it in place and tighten the screw.

My first unit had a bump like that, maybe not quite as bad.
The problem seemed to go away by itself after using it for a while.
I guess I must have straightened it out while holding it.
I still had to return the unit because it had the screen raise issue, though

Defective Exchanges @ Gamestop

I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.

clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
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Click to collapse
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2

nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.

I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.

clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
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Click to collapse
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??

IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
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Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..

Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..

IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.

I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...

Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk

Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app

eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV

clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.

I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.

taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..

You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.

UPS - Professional Delivery at it's best.

Here is a YouTube video of a Nexus7 being delivered. I'm guessing his screen will have the lifting problem...
http://www.youtube.com/watch?v=MgenUR5e-ps

Unless the package has to be signed, I've seen this before. It's unfortunate, but I suppose in their defense, they've got no idea what's inside. :/
Still messed up bro, is the tablet okay? Nice video set up tho, are you using the Logitech system?

Yes, this is typical UPS. They remind me of the Samsonite commercial with the gorilla beating on the suitcase. I'm sure that Nexus 7 got thrown a lot more than once through its journey though UPS.

hullbay said:
Unless the package has to be signed, I've seen this before. It's unfortunate, but I suppose in their defense, they've got no idea what's inside. :/
Still messed up bro, is the tablet okay? Nice video set up tho, are you using the Logitech system?
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Click to collapse
That's not a defence. They don't know what's inside, so they shouldn't be throwing anything. The guy should be heading down to the local depot, demanding to speak to the manager, and not leaving without a hefty goodwill and apology gesture.

Rovman said:
That's not a defence. They don't know what's inside, so they shouldn't be throwing anything. The guy should be heading down to the local depot, demanding to speak to the manager, and not leaving without a hefty goodwill and apology gesture.
Click to expand...
Click to collapse
Yep, I'd be contacting them immediately and show them the video. Ignorance is no excuse. No delivery company should be throwing packages. That kind of defense defies common sense, and is NOT UPS policy by any means.

hullbay said:
Unless the package has to be signed, I've seen this before. It's unfortunate, but I suppose in their defense, they've got no idea what's inside. :/
Still messed up bro, is the tablet okay? Nice video set up tho, are you using the Logitech system?
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Click to collapse
Not my video. I just found it interesting.

Wow what an asshole. I'm lucky enough to order enough stuff online that my ups guy is "cool" with me and doesn't pull **** like that.
Sent from my Nexus 7 using xda premium

randpost said:
Not my video. I just found it interesting.
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Click to collapse
Totally missed the word "his" in your OP.

The scary part is FedEx is even worse

Wow I would be flipping livid if that was my tab, thank god I have everything delivered to my office, the UPS guy has to come up the elevator and into my office and hand deliver it, also everything delivered to a business has to be signed for. But damn man that sux lucky ur tab is ok.

It could have been worse....

I found mine inside the screen door and propped on the step just outside the front door. I think they are required to get it to the front door and as the screen door on the front of my house is 3 to 2 feet from the main door he's already there at that point. Didn't change my lifted screen but I don't think bring thrown to the floor is a factor, at least in my case.
Sent from my Nexus 7 using xda app-developers app

Wow who pissed that driver off. I've never seen that happen with my packages delivered. Most of the time I've seen them deliver they'll either put right in front of my door or even sometimes behind the table on our patio. Now fed ex on the other hand they're definitely worse. Our normal driver at my work has just dropped stuff next to our office door if we don't get the back receiving door in like a minute.

Wow...my ups Guy usually hides everything under the doormat, so I know they're not just throwing things around.
Sent from my MB860 using xda premium

My ups guy was nice enough to open my screen door and set it inside of my house on the carpet. That's what I call service
Sent from my Nexus 7 using XDA Premium HD app

My UPS guy is generally nice too.
However, as others have pointed out, the scary part is the one that we DON'T see, namely how many times our packages are thrown around and banged against who-knows-what during the journey from the shipper to us. Who has ever received a perfectly pristine box that looked like it was actually carefully handled?

Good thing my TNT (UK) Delivered Nexus 7 was given to me in hand

Damn time to setup the front door cam. I need to see UPS's bull**** first hand.

woshiweili said:
My UPS guy is generally nice too.
However, as others have pointed out, the scary part is the one that we DON'T see, namely how many times our packages are thrown around and banged against who-knows-what during the journey from the shipper to us. Who has ever received a perfectly pristine box that looked like it was actually carefully handled?
Click to expand...
Click to collapse
I have a good UPS guy too, but as far as what you don't see; I've worked the hub here in Louisville and it ain't pretty!

awww, no one is going to post the Ace Ventura package delivery scene?
:highfive:

How do you know that your Nexus 7 is real thing??? PLEASE HELP, I HAVE ONLY 2 HOURS

Just as the title says, PLEASE HELP I ONLY HAVE 2 HOURS
My assumptions :
- Is the welcome screen can only show once you got it & we cannot see it again?
- When we open the case, it will leave traces ?
What do you know? How can I know that the Nexus 7 I want to buy is real? ( I want to buy it from another person, he said that he buy it from Lazada & want to sell it because he thought that it was 3g )

1 Thing to do is to check under settings, About and check all the software.
Chances are if its a fake device, it won't have standard software installed.
Check VERY Carefully, as fake software often mimicks the naming etc, but is slightly different.
Also, check all the outer body etc, to see if you can see any different things from what your used it, such as no logo etc?
Pop the back off like you said, check the internals to see if they match the Nexus 7 original.
Popping the back is fairly easy, and if done properly you wont be able to tell its been done.

Wilks3y said:
1 Thing to do is to check under settings, About and check all the software.
Chances are if its a fake device, it won't have standard software installed.
Check VERY Carefully, as fake software often mimicks the naming etc, but is slightly different.
Also, check all the outer body etc, to see if you can see any different things from what your used it, such as no logo etc?
Pop the back off like you said, check the internals to see if they match the Nexus 7 original.
Popping the back is fairly easy, and if done properly you wont be able to tell its been done.
Click to expand...
Click to collapse
Thx a lot man !
Can you show me more example on the mimics software here? Cause this is 4.1 Jellybean & I never had the experience with 4.1
Can you give me the list of things that I must check so that I can check it with the review on YouTube?

Go here - http://images.broadbandgenie.co.uk/fckImages/blogs/n7-root/Build Number.png
The easiest one to check would be the kernel/build number etc.
Under - Settings -> About -> Software Info

Wilks3y said:
Go here - http://images.broadbandgenie.co.uk/fckImages/blogs/n7-root/Build Number.png
The easiest one to check would be the kernel/build number etc.
Under - Settings -> About -> Software Info
Click to expand...
Click to collapse
Then, how do I know if that N7 real ? by the number?

Wilks3y said:
Go here - http://images.broadbandgenie.co.uk/fckImages/blogs/n7-root/Build Number.png
The easiest one to check would be the kernel/build number etc.
Under - Settings -> About -> Software Info
Click to expand...
Click to collapse
Seems to be a real one. By judging the kernel version, date and the FCC things. Also you can try to unlock its bootloader.
Edit what's lazada
Edit2: oops i mistook the replies. But you can try the suggestion i've said to you.
Sent from my YP-G1 using xda premium

zaclimon said:
Seems to be a real one. By judging the kernel version, date and the FCC things. Also you can try to unlock its bootloader.
Edit what's lazada
Edit2: oops i mistook the replies. But you can try the suggestion i've said to you.
Sent from my YP-G1 using xda premium
Click to expand...
Click to collapse
How did you do that man? Is there a trick to read it?
Lazada is online shop
Thx all, I already contact him that I will buy his N7

Or just check the serial number on the package. Simply ask Asus if this number is registered.If it is its real.
Sent from my Nexus 7 using xda premium

filipathtc said:
Or just check the serial number on the package. Simply ask Asus if this number is registered.If it is its real.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I don't think it'll have the serial number, being second hand.
Hense I described the alternate methods

Wilks3y said:
I don't think it'll have the serial number, being second hand.
Click to expand...
Click to collapse
Why would that have anything to do with not having a serial number? It comes on a tag on the device. If it is removed I would be suspicious that it is stolen.

That little sticker that's in the bottom? That was the first thing I took off when I opened it. I mean why would you put a SN on a sticker? That's no indicator if it were stolen.
Edit: I stick edit to the box, but yeah. If anyone else is like me and does not like superfluous stuck things in their devices, and they would have removed it too.
Sent from my Nexus 7 using XDA Premium HD app

Miami_Son said:
Why would that have anything to do with not having a serial number? It comes on a tag on the device. If it is removed I would be suspicious that it is stolen.
Click to expand...
Click to collapse
Took that sticker off before I even turned on the device. The serial number is also on the box
Sent from my Nexus 7 using Tapatalk HD

Miami_Son said:
Why would that have anything to do with not having a serial number? It comes on a tag on the device. If it is removed I would be suspicious that it is stolen.
Click to expand...
Click to collapse
I had to re-read that a couple of times. So you're telling me, you haven't taken the sticker off your nexus 7, and that if someone tried to sell you one with the sticker on you'd think it was stolen?
NON of that makes sense, its hilarious !!
Its that dumb its genius.
1pop23 said:
Took that sticker off before I even turned on the device. The serial number is also on the box
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Same here, couldn't understand why anyone would leave it on...

Wilks3y said:
I had to re-read that a couple of times. So you're telling me, you haven't taken the sticker off your nexus 7, and that if someone tried to sell you one with the sticker on you'd think it was stolen?
NON of that makes sense, its hilarious !!
Its that dumb its genius.
Same here, couldn't understand why anyone would leave it on...
Click to expand...
Click to collapse
He saying if someone tried to sell him one with the sticker off he would have thought it was stolen.
Sent from my Nexus 7 using Tapatalk HD

Second hand for a device like this is kinda shady to begin with. It being bogus is a risk you take regardless of anything considering its been used. serial numbers can be faked, especially stickers which can be taken off one and placed onto another. I left my sticker on just because....eventually it peeled off on its own so that shoots that idea down. You can very easily package a loaf of bread into a nexus box and until ya open it youll never know. best bet would be to make sure whatever service your using has an airtight return & buyer protection policy.

Honestly I don't think there are a lot of faked N7's(if any).It's not like you would buy beats headphones (cause there's a sh*t load of faked beats headphones).Faking tablets and phones is much "harder" and you would definitely figure out quickly if its faked or not mostly because they run outdated software.
Sorry for my bad english

1pop23 said:
He saying if someone tried to sell him one with the sticker off he would have thought it was stolen.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Someone gets it. Yes, my sticker is still on my N7, primarily because there's no real reason to remove it and because it is in a case where the sticker is protected and not visible. I save the boxes that any of my gadgets come in until they are no longer under warranty. Sometimes even longer as resale is better on a device that is in the factory container. For a device this new I would be very wary of buying one used that the owner had disposed of the box and serial number sticker without much thought. At the least, it shows carelessness, at the worst, they could be trying to hide something.

OP seems suspicious to me.
cant quite tack it down, but something seems odd...

Google Gravity
A real N7 will bounce if you toss it on the ground real hard. Newer N7's have Google Gravity installed. Basically it has internal gyros and sensors that detect motion and reverse gravity in the event of a fall to prevent damage.

hahaha, I liked the last response better.

How easy is the moto care process?

I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.

Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......

^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:

Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app

02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Click to expand...
Click to collapse
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.

02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
Click to expand...
Click to collapse
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.

biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
Click to expand...
Click to collapse
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.

02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
Click to expand...
Click to collapse
Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.

My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.

nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
Click to expand...
Click to collapse
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care

biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.