After reading the news that I am still to wait 1-2 weeks for my 16 GB device to ship, I immediately called Google and waited 45 minutes to speak with Chris. I voiced my frustrations over the fact that this had been my SEVENTH call to Google since Thursday and that I want to cancel my order.
He put me on hold, and came back with some interesting news:
1) They have no problem cancelling because of my particular situation (ordered on the 27th, spoke to them 7 times, got different answers...)
2) I can still keep the shipment, refuse it at the door or accept it and then return it within 15 days INCLUDING a full refund to the shipping
3) If I choose to keep it, again because of my specific circumstance, they would be willing to waive the shipping charge on delivery
They also explained to me that Australia is getting their 16 GB devices before Canada because of the SKUs on their specific devices; they ordered these devices specific to each country and they can't rightly send Canadians Australian devices (bull****? I'm not sure...)
Hello Ricky,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I have submitted a request to have your shipping
charge waived due to the unexpected delay.
In the meantime, if you have any additional feedback that you'd like to
pass along, please feel free to reply to this email. Your responses will
automatically go to the specialist looking at your case.
Thanks again for your patience and understanding.
Regards,
Chris
The Google Play Team
Click to expand...
Click to collapse
So I'm going to keep the shipment and start looking around Montreal to find a 16 GB one. If I don't, I'll accept the package and get the shipping waived. If I can find one, I'll just return it free of charge.
One last thing: he also said he'd be VERY surprised if the people who bought from the Play store don't get something else as a courtesy as a result of this mishap...
rickytenzer said:
After reading the news that I am still to wait 1-2 weeks for my 16 GB device to ship, I immediately called Google and waited 45 minutes to speak with Chris. I voiced my frustrations over the fact that this had been my SEVENTH call to Google since Thursday and that I want to cancel my order.
He put me on hold, and came back with some interesting news:
1) They have no problem cancelling because of my particular situation (ordered on the 27th, spoke to them 7 times, got different answers...)
2) I can still keep the shipment, refuse it at the door or accept it and then return it within 15 days INCLUDING a full refund to the shipping
3) If I choose to keep it, again because of my specific circumstance, they would be willing to waive the shipping charge on delivery
They also explained to me that Australia is getting their 16 GB devices before Canada because of the SKUs on their specific devices; they ordered these devices specific to each country and they can't rightly send Canadians Australian devices (bull****? I'm not sure...)
So I'm going to keep the shipment and start looking around Montreal to find a 16 GB one. If I don't, I'll accept the package and get the shipping waived. If I can find one, I'll just return it free of charge.
One last thing: he also said he'd be VERY surprised if the people who bought from the Play store don't get something else as a courtesy as a result of this mishap...
Click to expand...
Click to collapse
After reading this I tried calling the 416-915-8200 only to get a message to call back in business hours, I may get up super-early tomorrow to call in.
You're calling the wrong #! 185583NEXUS
Sent from my GT-I9100 using xda premium
There is a sticky for discussing Play Store orders
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Related
Lol, anybody see that amazon mis-listed a PS3 for $39.99 USD?
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Buy it and see
Just ordered one. Lets see what happens
Scent phrum mie fone!
Any luck, I'm about to click 1-click ordering
do it fast !!
It was Target. It was probably a mistake on their end, where they were getting rid of older models but didn't want them to go that low. They're already out of stock though.
vbetts said:
It was Target. It was probably a mistake on their end, where they were getting rid of older models but didn't want them to go that low. They're already out of stock though.
Click to expand...
Click to collapse
We will either get the PS3s, or get coupons for something.
I ordered one last night, but I heard this morning they were cancelling all orders due to the misprint. It was worth a shot!
Yeah, it was Target. They tend to mess up like this frequently, lol. A month ago I was able to buy a $50 Playstation card for $18 because they messed up.
yesod7 said:
I ordered one last night, but I heard this morning they were cancelling all orders due to the misprint. It was worth a shot!
Click to expand...
Click to collapse
nah u guys shouldn't let it go slide that , they should be legally binded to give what u paid for ! stand up like a man and sure u may not get a ps3 but maybe a huge coupon or somthing for your trouble ! u should get mad and unleash hell on their costumer support
I didn't get an email yet
Dear Amazon Customer,
We are contacting you regarding your order #002-7491487-2297842 from the Target store at Amazon.com. We recently became aware of mismatched price and product information which resulted in the discontinued Sony PS3 Hardware System and the PlayStation 3 Move Advanced Shooter Grip being displayed incorrectly.
We are sorry, but we are unable to offer you either of these items at this time and have canceled your order. Your credit card was not charged.
We sincerely regret this inconvenience.
For more details on our pricing and cancellation policy please see Target.com:
http://www.target.com/Pricing-Polic...p/b/10824271?ie=UTF8&ref=br_bx_Pricing Policy
Sincerely,
Amazon Customer Service
Amazon.com
http://www.Amazon.com
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this
message. If you have further questions, please visit our online Help department
Click to expand...
Click to collapse
10 chararara
jaszek said:
10 chararara
Click to expand...
Click to collapse
rawr!!!!!!
Also, damn bastards didnt even give me a coupon
jaszek said:
Also, damn bastards didnt even give me a coupon
Click to expand...
Click to collapse
Hilarious! At least you tried
I was with a friend waiting at Wal-Mart one time when they printed a great deal on the PS3. Turns out it was a misprint on details of a game/movie combo. We didn't think it was a big deal, but a restless mother that was waiting before us wouldn't let it go so we got a bit of a bonus, too!
Fear not, Amazon! Disclaimer-man is here to save the day!!
From Target.com:
We cannot confirm the price of an item until your order enters the shipping process nor will we charge your credit card until your order enters the shipping process.
Please note that your Order Acknowledgment means that your order request has been received; it does not mean that your order has been shipped or that the price of an item has been confirmed.
Despite our best efforts, a small number of the items on our Web site may be mispriced. As part of our shipping procedures, we verify price before an item is shipped out.
Sorry people, but you never stood a chance of getting that.
Contract law, offers and acceptance. You have to offer to buy something, then the retailer has to accept your offer (or not)
Just saw this..
Nexus 7 reportedly shipping in the UK from Ebuyer, some orders scheduled to arrive on July 13th
http://www.theverge.com/2012/7/12/3...ly-shipping-in-the-uk-from-ebuyer-some-orders
"the product listing on the site confirms that if you buy within the next eight hours or so you can have it delivered this Friday"
Apparently mine is being picked now, so should hopefully get it tomorrow. Glad I ordered from Ebuyer now!
waiting......
I ordered mine the day after Google IO, seems like I have been waiting forever!
Im a little annoyed we (UK) wont be getting Play Magazines or able to purchase TV shows and Movies
Mine's been getting 'picked' for the last two hours, but the hopeful side of me is maintaining that they've already picked it, packed it, and are waiting for Parcelforce to turn up before they mark it shipped. My truly ridiculous side hopes that the Parcelforce driver will decide to make one last delivery today, just down the road in Hull, at my house, in about an hour:laugh:
DynaMight said:
Apparently mine is being picked now, so should hopefully get it tomorrow. Glad I ordered from Ebuyer now!
Click to expand...
Click to collapse
Yeah, what that means is - your order number (1 of 25,000) is being picked from a hat to see if you get sent one of the 500 they had or the "sorry your item is out of stock" mail
I hope you do get it, but I have had personal experience with ebuyer and this sort of thing before.
Let us know how you get on later. If you have not had a delay or cancellation mail by midnight, you may be one of the lucky one's
bisto321 said:
Yeah, what that means is - your order number (1 of 25,000) is being picked from a hat to see if you get sent one of the 500 they had or the "sorry your item is out of stock" mail
I hope you do get it, but I have had personal experience with ebuyer and this sort of thing before.
Let us know how you get on later. If you have not had a delay or cancellation mail by midnight, you may be one of the lucky one's
Click to expand...
Click to collapse
Time will tell I guess! Since no-one else appears to have despatched theirs yet, it does make you think maybe someone pressed the wrong button at Ebuyer HQ as the stock as technically arrived, but possibly not allowed to ship yet.
DynaMight said:
Time will tell I guess! Since no-one else appears to have despatched theirs yet, it does make you think maybe someone pressed the wrong button at Ebuyer HQ as the stock as technically arrived, but possibly not allowed to ship yet.
Click to expand...
Click to collapse
Let's all be positive. Pre-order or not, we all get them tomorrow :good:
Site has gone back to pre-order for 19th delivery... :-/.
Sent from my GT-I9100 using xda premium
androidkid311 said:
Site has gone back to pre-order for 19th delivery... :-/.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Back to pre-order.
Mine still says being picked.
Super envious. I went for PC World due to a cashback offer (having previously had it "in basket" at Ebuyer). D'oh! and a thousand times D'Oh!
Oh well good luck to those getting it tomorrow I suppose!!!
Ebuyer dont usually change it from Picked to Shipped until like 9PM+ so if its still saying Picked at midnight then its probably not coming at all.
Mine is saying picked as well. I can't see it coming tomorrow to be honest but I'm happy they are doing the £15 free play credit as well
Sent from my GT-I9100 using xda premium
I'm just getting a stock warning message. Not cool. My impulse buy has given me the opportunity to cancel.
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Hey guys/girls, hope fully tomorrow will be the day we get some sort of info. After speaking with a rep who I beleive to be honest, ( I've spoken to a lot of them) he told me a few things that have settled my mind. Because I was promised info by email yesterday, I said 'i understand you have gotten a lot of crap off people complaining and stuff probably shouting down the phone' he said yes we're all very stressed because in honesty it has nothing to do with us, we're just the messenger, 'so don't shoot us' he told me that multiple meetings are being held each day for a while now and that today the topic of the TNT delivery for the UK, and that all of our tablets are sitting in a warehouse down in London or where ever, after they got off the plane on Friday. You will get info in the next 2 days and he said 'I myself have spoken to a higher rep who passed messages on to the big guys who have taken into consideration what's going on and we do apologise, and that I'm sure you will be compensated for you're he inconvenience in some way.
If he was telling the truth, he seemed like a good guy though. We could even have them tomorrow, he said that the tracking numbers won't get sent to us till the device is actually on the truck, hence why we haven't heard anything yet. But let's hope for the best we might see some results tomorrow.
I know how eager everyone is at this point and also were dissappointed. But hopefully we won't be held up much longer.
Thanks for letting us know. I am waiting for it here in UK as well. I've been to Currys today in Bracknell, but a guy there said it's not coming to them until September.
That's because of some store changes though. I'm going to check Reading, maybe even tomorrow. I was going to hit London's HMV, but 16th July is said to be only the pre-order day.
Thanks for this heads up
I for one don't care about being compensated. To be honest they're still shipping earlier than I expected in the UK, so I'm all good!
Very nice to know we should hear something tomorrow or Tuesday though. Will be sure to check back here if I get anything through.
Really hope we hear something tomorrow
I was also going to check out HMV, but I realised they will only make me send it back to Asus if there's an issue which could take weeks. It's really not worth the two day wait.
Im so excited I could wee!!!!!
Tbh I'm not that bothered, it'll just be a nice surprise when it does arrive and then I'll have to do the legend of Zelda thing of holding it above my head while running back to my under ground lab
Ah cool I'm glad to hear that, thanks for the info mate!
There is a sticky for all discussion relating to orders from the Play Store.
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However, while I have your attention...
Jonnyn93 said:
...but I realised they will only make me send it back to Asus if there's an issue...
Click to expand...
Click to collapse
That would be illegal.
The Sale of Goods Act states that it is the retailer's responsibility to deal with faulty goods, not the manufacturer's. HMV could not legally refuse to handle warranty issues themselves.
Initially, you have a right of rejection if the goods are not fit for purpose, which means you can demand a refund or replacement. There is no fixed period for this as the law has to cover everything from fresh fruit to fidge-freezers and clearly an appropriate rejection period for one would not be appropriate for the other. Normally for electronics, it's between 14 and 28 days though some retailers offer longer or shorter periods.
After that, for the remainder of the first 6 months, HMV would have to either have the tablet repaired or replaced or prove that the fault was not inherent at the time of sale (ie if it were caused by wear and tear, it wouldn't get fixed - but the same applies with most warranties anyway). Then after the first 6 months, for anywhere up to 6 years, you still have legal rights obliging the retailer to help you provided you can prove the fault was inherent at the time of sale.
Now, true, HMV could simply send the tablets on to Asus but that would at least potentially save you the cost of postage.
Not to mention, the Sale of Goods Act also states that any repairs undertaken by the retailer must be completed within a reasonable length of time and without significant inconvenience to the customer - meaning that if it were to take weeks and weeks, you could demand a replacement unit instead; something you couldn't do if you sent it away to Asus yourself.
It pays to know your legal rights.
I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.
It's all caps level "pathetic" that a helldesk phone jokey isn't able to push your order past all the others that are backed up too? Seriously?
Thank you for creating you're own thread for a story we've read over and over. Hopefully things work out for you after Wednesday..seeing how many people have yet to get their pre-orders shipped and most won't recieve it a whole day before wednesday. But I took the time to read your rant. I'm not mad that you wanted to be heard...
Sent from my SAMSUNG-SGH-I747 using xda premium
i just received the tracking info on my ups account and it will be deliver tom July 17 from 9am to 7pm or early.. preordered June29th
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Can we get a mod to close this useless thread ur taking up valuable Forum real estate with this non sense just post it in to the PS thread not make ur own start complaining with everyone else we are all in the same boat
Shout it out your window, instead of posting it on the forum and wasting other people's time.
Nothing ridiculous at all. It shpped mid-july like they said. And you agreed to paying shipping. If you're that upset cancel your order and wait longer.
Sent from my SPH-D710 using xda app-developers app
Great first post, OP. You'll do just fine here.
*facepalm*
Ha ha that is precisely what I was thinking.
Sent from my Galaxy Nexus using xda app-developers app
n7n7 said:
I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.
Click to expand...
Click to collapse
Cool Story, Bro.
Should have preordered earlier, mine is shipped today preordered on the 28th. Be here tomm
Sent from my Galaxy Nexus using Tapatalk 2
I just went to the store Saturday and picked mine up $279 out the door. The universe has a strange way of giving back what you give it.
Sent from my Nexus 7 using xda app-developers app
There is a sticky for discussing Play Store orders
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Hi,
The last black Friday i purchased 3 skins for my brand new Galaxy Note 8 and I choose slickwraps over Dbrand because I've read some bad experience reviews with dbrand delivery, and decided to buy the Slickwraps and a Rhyno Shield the 24th of November/17.
The Rhyno Shield supposed to be shipped from China and the skins from USA, and since I live in South America I thought that as usual, the package sent from NJ will arrive first via FedEx than the package sent from other continent via China Express, but i got my Bumper after 30 days and almost 90 days after the purchase, still haven't received my skins.
At first they answer my mail saying that it should get with a different tracking number, and I should track it through my local post office, but 4-72, the national postal office says they haven't received any package with any of the numbers provided.
Long story short, I'm selling my phone and haven't yet receive my skins, they're not answering my mails, and not even answer my money back request, since I'm not keeping the phone.
Does anyone have suffered a similar situation? Any advices?
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Ohhh don't let me start with this.. This company is the worst, believe me dbrand are angels compared to them..
My story is, purchased first week of January, it was 5 skins for my P2XL and note8 (not a small or cheap purchase).. Kept emailing them starting from the 3rd week of January, they totally ignored me, they didn't reply for a long time, then when they replied, they simply said they are busy with orders... Thats the worst answer any customer can ever get.. Long story short, i kept sending emails afterwards, then started requesting to cancel my order for another week.. And still ignoring me, then by the 2nd week of February, i received an email that my order has been shipped.. And few hour after that, they reply to me saying "sorry we can't cancel orders that have been shipped, and you only can cancel orders within 2 hours of placing them".. I can't believe how this company deals with its customers, they think that we are that stupid.. Unbelievable.. I think everyone should boycott them, for real..
The simplest thing i always say to allll companies, if you can't handle the orders, you are better off stop taking orders than killing your customers and your reputation.. What kind of a business mind do those people have..
FYI: BEFORE ANYONE JUMPS HERE, I HAVE PROVES, EMAILS, Purchase DATES, REPLIES THAT PROVES EVERYTHING.. AM SAYING THAT BECAUSE I KNOW such companies have their own undercover users who will start to reply here and make life great.. I've seen it many times here.. And happened to me..
Slikwraps are the worst.. Slikwraps are the worst..
Deleted
I had one purchase transaction, handled fast and well by Slickwraps, no complaints whatsoever..
Amjad.AbdulGhani said:
Ohhh don't let me start with this.. This company is the worst, believe me dbrand are angels compared to them..
My story is, purchased first week of January, it was 5 skins for my P2XL and note8 (not a small or cheap purchase).. Kept emailing them starting from the 3rd week of January, they totally ignored me, they didn't reply for a long time, then when they replied, they simply said they are busy with orders... Thats the worst answer any customer can ever get.. Long story short, i kept sending emails afterwards, then started requesting to cancel my order for another week.. And still ignoring me, then by the 2nd week of February, i received an email that my order has been shipped.. And few hour after that, they reply to me saying "sorry we can't cancel orders that have been shipped, and you only can cancel orders within 2 hours of placing them".. I can't believe how this company deals with its customers, they think that we are that stupid.. Unbelievable.. I think everyone should boycott them, for real..
The simplest thing i always say to allll companies, if you can't handle the orders, you are better off stop taking orders than killing your customers and your reputation.. What kind of a business mind do those people have..
FYI: BEFORE ANYONE JUMPS HERE, I HAVE PROVES, EMAILS, Purchase DATES, REPLIES THAT PROVES EVERYTHING.. AM SAYING THAT BECAUSE I KNOW such companies have their own undercover users who will start to reply here and make life great.. I've seen it many times here.. And happened to me..
Slikwraps are the worst.. Slikwraps are the worst..
Click to expand...
Click to collapse
I bought 3 skins, and nothing. The worst customer service ever.
And they use the cheapest postal service. At least charge me a few dollars for shipping and don't use Ultra old postal service in diligencies pulled by horses across the west.