Hi All,
Just thought I'd share my experience with NeTimes.com
I bought a load of stuff from them for my HD2 on the recommendations of people on here. I've been a silent frequenter of the website for a while (since I got my phone).
I bought some accessories from them at the beginning of Feb- I was very impressed and bought more mid Feb for the second batch never to arrive. They blamed it on the mail and told me to be patient.... I kept e-mailing them and eventually gave up on my products arriving and asked for my money back.
They now ignore my e-mails and have removed my account from their website.
(I hope you can tell by my English that I'm not a rival Chinese company!!)
I thought it my responsibility to warn you or give the flip side.
Also, get some advice on what I can do now? Thanks,
I nearly purchased from them but when they took the car holder I wanted off the site, I decided not to get the rest of the stuff I wanted.
Generally I tend to only use Hong Kong based companies via eBay where they rely on feedback to get their business. From an open website there is less incentive to comeback from your point of view to have your voice heard. Sorry you got your fingers burnt and thanks for the warning.
That's very strange....
That's weird, i have also purchased stuff from Netimes, and it arrived by Fedex on schedule. i personaly had a very good allround expereince with them.....what was the delivery company?!..haven't you received a package tracking ID?
P.S.
If your'e from Europe, be aware that because of the Volcanic Ash Cloud coming from Iceland, Air traffic and transport was realy messed up..so, some deliveries could take a while to reach their destination.
Did they realy delete your account??!!
Frequent customer
I have ordered from Netimes at least 5 times and have never had any issues with the company.
Ordered twice at Netimes without any problem Did you pay by Paypal? Don't they have something like a buyer-protection with a money-back-guarantee?
Hello msu_nav
We are on XDA-Developers now and just checked out your feedback. May I apologize for all the inconvenience caused.
While I don't have your order number in hand, the general issue is with post office, where transit time is not guaranteed and really dependent on multiple factors, such as the previous bad weather condition across Europe.
I understand it's been a long while since your purchase, but we still welcome your feedback by emailing to [email protected] and see what we can do for you.
Cheers
neTimes.com Service Team
Need some advice on getting the Nexus 7 in the US.
I am based outside the US and the only option of getting the N7 here is waiting for quite some time and then paying an exorbitant price.
Fortunately :victory: I will be travelling to the US and will be around the West Coast (SFO, LA, LV) from Aug-10 to Aug-17. Now I needed to know from people based in the US on what is my best option to get the N7.
1) Will I be able to purchase it off the shelf during Aug-10 to Aug-17? If yes, then which store is recommended in SFO / LA? -- My worry is that it may not be available for retail at that time or could be out of stock.
2) Should I order it online on the playstore and get it delivered to my relative's place -- This is less preferred option for me In addition I have heard that the playstore will accept only US based cards for ordering. Also with no clear shipping dates, they may not deliver it in time for me to be able to collect.
Any advice on the above options will be appreciated
I say just pre-order it from Google Play, using your relatives information. Even if you were not here in mid-August, have them shipped it to wherever you were. If you really want N7 first, that's the way to go. :victory:
If you're patient, you're bound to find a deal on craigslist.org. There will be folks selling theirs on CL but you have to be patient to find a deal. If you're willing to overpay then CL is the right place to go.
Capt.PP said:
I say just pre-order it from Google Play, using your relatives information. Even if you were not here in mid-August, have them shipped it to wherever you were. If you really want N7 first, that's the way to go. :victory:
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Thanks, just did that. Now the anticipation starts until next month :fingers-crossed:
we are starting a twitter trend #wheresournexus4 to try to call enough attention to the fact that google hasnt shipped us our phones in a timely matter. Hopefully this will move them to get our phones to us sooner and prevent this from happening again. Surferdude73 has tweeted all the tech celebs and many have started to tweet and rt. remember there is a 100 rt limit per hour. Thanks for your help guys lets do this!
#whereisournexus4 12/4 going on right now
credit: whenbearsreign , surfersomething 69, dirtywhatever, doctor..., and some more people
dont blame me this is a satire thread: more info in the official play store thread if you want to discuss it with these guys
already been done from the original backorder... #wheresmynexus4
Limbo Land For Life!!!
#WhereismyNexus4
siloner said:
already been done from the original backorder... #wheresmynexus4
Limbo Land For Life!!!
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Currently being done in the "[Official] Play Store orders & shipping thread!" as #WhereismyNexus4
It's in all the companies best interests to get as much stock out and sold as quickly as possible. I don't think they're withholding anything from you and I don't think tweeting about it will do any good.
If they go the other route and make it open for pre order people are going to complain that their pre order hasn't changed status.
It's a lose lose situation until they make more phones.
Sent from my Nexus 4
DarkRyoushii said:
It's in all the companies best interests to get as much stock out and sold as quickly as possible. I don't think they're withholding anything from you and I don't think tweeting about it will do any good.
If they go the other route and make it open for pre order people are going to complain that their pre order hasn't changed status.
It's a lose lose situation until they make more phones.
Sent from my Nexus 4
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This is not about people who haven't gotten stock yet. My order for one has been stuck on pre-order since day one on the 13th. I got tired of it and went out and bought one outside of the play store. Now this ones gonna be a Xmas present but I can't seem to get my order jammed free. Every time I call they tell me nothing is wrong and Google wallet says the same. My order just seems to have been lost. Some people fully charged not just a pre-auth charge and still no tracking. Yet more on the 13th and 27th who got charged and got tracking but but there order seems to have just disappeared. Thank you for your time I'm not going to speak on this anymore here. My intentions are not to start any type or argument merely to help inform others of what has taken place to some. We are all the Google faithful.
Tweet people Tweet
#WhereismyNexus4
I can see the frustration but that's how the play pre-order system works. The same thing happened with my order for a nexus 7. Day one order, Nothing until it's shipped and no indication of it being anywhere until then. If the rep said there is nothing wrong I can guarantee that you'll get it when it's ready.
Sent from my Nexus 4
DarkRyoushii said:
I can see the frustration but that's how the play pre-order system works. The same thing happened with my order for a nexus 7. Day one order, Nothing until it's shipped and no indication of it being anywhere until then. If the rep said there is nothing wrong I can guarantee that you'll get it when it's ready.
Sent from my Nexus 4
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The problem with this is myself, and a lot of people in the Play Store Order & Shipping thread, have been waiting since the 13th for our devices. This wasn't a pre-order, it was an actual launch. We have no idea where our devices are and people who ordered on the 27th, when the store re-launched, already have their devices. Some of those people have tracking numbers but no phone has been shipped. With the hashtag, we're trying to get attention from either Google or the media to get this resolved.
I received my Glass invite last week and I have been searching for a way around the various geoblocking because I'm in Australia. I want to develop for Glass, but actually having the device (especially with the impending release of the official wearable SDK) will be of great help.
At this point, it appears that there are three hurdles to overcome. The first is easy, the store is geoblocked. Nothing a VPN can't fix. The second is harder, a US postal address which is not a post office box or remailing service. I'm told you need to sign for the package and provide matching ID to the name on the order. I'm getting around this with a friend 'ordering' it on my behalf.
The final hurdle, which I'm most unsure about and would like advice on, is the geoblocking of payment methods. It will only accept a US-issued cards. I was wanting to know if anyone has used EntroPay before to get around this and if it can cause issues? They also charge a huge 5% in fees.
Can anyone see any issues or make any other suggestions in regards to my dilemma?
TheScream said:
I received my Glass invite last week and I have been searching for a way around the various geoblocking because I'm in Australia. I want to develop for Glass, but actually having the device (especially with the impending release of the official wearable SDK) will be of great help.
At this point, it appears that there are three hurdles to overcome. The first is easy, the store is geoblocked. Nothing a VPN can't fix. The second is harder, a US postal address which is not a post office box or remailing service. I'm told you need to sign for the package and provide matching ID to the name on the order. I'm getting around this with a friend 'ordering' it on my behalf.
The final hurdle, which I'm most unsure about and would like advice on, is the geoblocking of payment methods. It will only accept a US-issued cards. I was wanting to know if anyone has used EntroPay before to get around this and if it can cause issues? They also charge a huge 5% in fees.
Can anyone see any issues or make any other suggestions in regards to my dilemma?
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Why don't you transfer the money to your friends account and get them to pay for it with their credit card?
wornbat said:
Why don't you transfer the money to your friends account and get them to pay for it with their credit card?
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International wire transfers are a pain and he doesn't have paypal.
I also thought of another potential issue:
It is probable that Google will refresh the hardware at least once more, so returning it from Australia within the 2 week timeframe they had last time could also be problematic.
I was under the impression that, because they were using google wallet payment wasn't an issue for overseas cards. This may put a spanner in my plans. I also got an invite code and i'm in the UK. Also I thought re-delivery was fine just P.O. boxes out. I f that's the case then i'm completely screwed .
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
So why instead of going through all of this misery, didn't you just buy one on Swappa??? There are brand new, never used or opened, as well as lightly used, tested phones, often for the same or less money than ordering one.
I just bought one there; in fact, I have bought my last four phones there -- not a single problem with any of them. Very easy and trouble free way to get a new phone.
Wow I was thinking of buying this phone and canceling the Axon 7 since everyone says this has better performance, but after that story no thank you and the other one who essentially got robbed no thanks. Loving ZTE.
some people unfortunately have some bad luck and bad experiences, just b/c this happened to him does not mean it will happen to you, some people just dont have things go right for them, i don't think u should not get the phone off of his bad luck, that is just the way life works, somethings works for people and somethings don't, i had a great experience, i work for at&t mobility and i encounter people who do have such bad luck and we can't do anything for b/c of certain circumstances and yet for some others we can work wonders for. I think it just so crazy how life is on how somethings work out for some people and somethings just go so wrong for people. You just gotta find out what works great for u
it's strange that it was marked as "in stock" because I ordered mine on June 21th (shipping to France) and before I paid it was clearly marked that estimated shipping date was for June 30th, so 9th day later, plus 7 days for DHL shipping.
Anyway I had to go in another country for 2 weeks and sent it to my parents home.
In the end they sent it on June 27th, so 3 days ahead of estimated shipping date and DHL was long as it was told.
On your invoice, what is the "estimated dispatch date"? their stock may differ by continent but for Europe stock was already low.
Anyway you don't need to warn European buyers as it's not possible to order op3 for most European countries, until end of September I think.
This could have been the 2nd OnePlus 3 i ordered from them. The 1st one came within 3 days when they first announced it. Everything went just fine and i was pretty pleased with the phone itself.
In this case i had to go through the process with their so-called "Customer Support", which is one of worse situations I've ever been through and person after person I've talked to in order to solve this was giving me the same answer "Wait 24/48 hours more". This was going more than a week.
@Le_Zouave It said in stock that's why i continued from them and not from any other website, better of getting the product from the source - i guess. Plus, In the ticket when finally the decided that my order was not send, i asked if it would be send "NOW" proceed, if not refund me 'PLEASE', they continued with the 2nd order which stayed pending for 3 days.
@zulu657 I would have bought it from any other website that supported shipping to Cyprus - my country, but since it showed "in stock" and i my previous device came within 3 days i thought "why not".
Point here is, If everything goes as it should then you might get the products you ordered, IF anything goes wrong and you have to solve it with their Support center, then i feel bad for you.
genoxide said:
Read this before ordering.. [OnePlus Support horror story]
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Nah man, already bought 3 phones from this company and they're pretty chill
Mine was fine. Enough said. Scare tactics. Are you paid by a competitor?
Also got mine within 3 days. I was really surprised at how fast it was delivered. On the other hand I have been waiting for a delivery from America (I'm in Austria) for nearly a month. Sometimes the packages get held in customs and can stay there for weeks. Either way a bit of patience if all you need. No point getting all worked up over something so petty. First world problems, am I right? Lol
But still...
This phone is a beast...
Nevermind the cs. All cs are almost the same they are like robots programmed to say what they are about to say.
To answer all,
@GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
@camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
@marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
genoxide said:
To answer all,
@GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
@camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
@marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
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Like I said a bit of patience is all that is needed, I'm sure it will be resolved. Still a first world problem.
For me all went smooth, even came earlier than estimated time, shipped to Croatia and in ten days after placed order I got it. No problems or anything whatsoever.
i bought total of 3 oneplus.3 never had issue. one phonr was even in my hands 2 days after payment which is insane
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
genoxide said:
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
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At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
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The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
genoxide said:
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
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Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
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Nope. I opened a case with Paypal for a refund 4 days ago.
I still wouldn't go as far as to say that this is appalling service. It's just a classic case of bad luck. Not every company has made their millions abiding by the book. If companies didn't make mistakes, they'd definitely be something wrong.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app