Does anyone know if Staples etc.. have received their second batches of Nexus 7's, I want to know if they have fixed the issues (screen separation) in their new shipments, I'm hoping/assuming that they are aware of the issue by now
I assume that I have a first batch, from the play store, and have no seperation. It doesn't happen to everyone just some...
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I got mine from staples yesterday and it's fine.
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Amandaville said:
I got mine from staples yesterday and it's fine.
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I purchased the last two that Staples had in stock from their first shipment and am experiencing the screen separation on just one of them so idk how it works...? Luck of the draw but I am hoping that they get this mess figured out on their next shipments as I think these were rushed out due to high demand and ALL manufacturers deal with problems of this nature so I am not bashing Google or Asus just want it fixed....
SS2006 said:
I'm hoping/assuming that they are aware of the issue by now
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This does not mean they are fixing it/going to fix it. The second batch could be the same thing as the first.
^Yes I figure; which is why im Polling some people in case they have some information I don't
SS2006 said:
^Yes I figure; which is why im Polling some people in case they have some information I don't
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I'm more curious about the model numbers on the units that will be shipped in the next month or two, that will tell us if revisions have been made.
agreed!
I placed my replacement order for my 16GB Nexus 7 today because it had the left screen lifting issue. When do you guys think we can expect our replacement? Especially for the 16GB version as they've even stopped letting people order on the Play Store. I'm in the US if it makes any difference.
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lostradiant said:
I placed my replacement order for my 16GB Nexus 7 today because it had the left screen lifting issue. When do you guys think we can expect our replacement? Especially for the 16GB version as they've even stopped letting people order on the Play Store. I'm in the US if it makes any difference.
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I just called up. 2-3 days after request was placed you'll get an email you need to respond to. Then the device will ship with 2 day shipping. I was unable to talk my way into overnight. Hope this helps.
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Metallice said:
I just called up. 2-3 days after request was placed you'll get an email you need to respond to. Then the device will ship with 2 day shipping. I was unable to talk my way into overnight. Hope this helps.
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Is the email you are referring to the one where they have a link that directs you to your cart that has a Nexus 7 in it because I received that email today. So does this mean I'll get mine by the end of the week? Sweet.
One of the reps told some random person here that exchanges will ship quickly and take priority over orders. Annoying if you ask me but take it with a grain of salt.
I ordered last Wednesday through play store. I was expected to wait 5-6 weeks. But second day it shipped, and arrived Friday evening. Would this be a returned device?
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You're just lucky. Also this doesn't need a new thread and a lot of people probably want to kill you.
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Good for you keep an eye on it and see if it has many issues. Ps don't listen to the guy above no reason why you shouldn't post this
sent from my SGS3 while my nexus 7 sleeps
Haha I will. This is my first post btw. Only been using resources here to customize my galaxy s3.
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He should post it in the giant thread that already exists about shipping. This will be locked shortly.
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Supposedly they have been shipping tons. The shipping period on the site is a worst case your of thing.. Most will not wait half that long.
I would not sorry about your device being return. Those just go back to lg.
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efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
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Closed
First, to the mods:
I would first like to make the case for the existence of a separate thread for RMA's. It is now well known that Google has always maintained a separate stock of N4 units that (if I'm not mistaken) also ship out from a separate location, and therefore the entire shipping situation for these is distinctly different/separate from that of all other standard Play Store orders, with posts for which obviously belonging in the main shipping thread. For those of us either posting and/or seeking information regarding only RMA's, it makes it rather difficult and confusing trying to find that particular information in the main thread. That is why I am hoping we can keep this thread, again specifically for RMA shipping and status.
Thanks!
(by the way, fellow N4 RMA folks please feel free to chime in and back me up on this )
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Woo RMAs unite!
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I support your thread.:thumbup:
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I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Jefferyrbrown1983 said:
I support your thread.:thumbup:
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ctowne said:
Woo RMAs unite!
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Thank you my fellow RMA grunts!
And to add to this from my part, I have an RMA that I put in for my 16gb on 12/13, listed as Pre-order, and at that time I was given a 2-3 week quote, but since all I've heard from everyone else has been 3-5 weeks, I'm now inclined to believe the latter. In my situation, I'm just hoping to have this replacement by the time we go away on vacation on Jan 11th, but I'm not holding out too much hope on that. Then there's the LG warranty option, but because I'm not the "original purchaser" then I can see that process getting rather hairy. I mean did dig up an old slider phone that I could "use" in the meantime if I had to send this in, but right now I'm at a loss.
By the way to give a bit of background, I originally purchased an N4 back on 11/23, but had to send that one back due to screen issues. At the time I just assumed there were no replacements with everything being sold out, so I just went with a straight refund. I then purchased my current phone as an unopened/sealed unit on eBay, but now this one has major earpiece speaker issues. So rather than go through the craziness of sending this one back to the eBay seller, have him get an RMA, etc. etc., I just thought I'd try to change my original Play Store "refund" into a "replacement" (refund for my returned phone hadn't hit yet), since I'd learned that Google had a separate RMA stock. Well of course as well all now know, even the RMA stock is wiped out, so I'm currently 1) sitting on an RMA replacement with Google that is in "pre-order" status, and 2) rocking an N4 (the one from eBay) with a bum speaker. And THAT is my effing N4 story. :victory:
dirtyhamster73 said:
I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Rock on w/your dirty self! :good:
anyone receive their RMA device
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My rma story, which I'm sure y'all have heard before, but for the new comers who will be joining us the story is I ordered the phone on 11/13, received my N4 on the 28th, right out the box the speaker was funky, crackling and popping. It blew two days later, no sound at all and no calls. Called for the rma on the 1st and was told rma stock is different than regular stock and that I would get it in 3-5 days. They finally told me last Thursday that they are out of rma stock and it'll be 3-5 weeks. I'm not taking this lightly as I call periodically, at least once a week, to get some kind of update. I've talked to managers and they all give the same spiel, "I'll escalate it to a shipping specialist". No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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---------- Post added at 06:46 PM ---------- Previous post was at 06:45 PM ----------
dkotoric said:
anyone receive their RMA device
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If we did, we wouldn't have this thread
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dirtyhamster73 said:
No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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Not sure I would trust the LG folks either. Ugh.
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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ctowne said:
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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Yeah, that is total bulsh.
joeski27 said:
Yeah and actually, my plan would be (assuming I stuck with the RMA route) to receive the RMA phone, then simply do a swap of the earpiece speaker components (which looks to be quite easy to do) and then just send the RMA unit back to Google as defective. Of course I can only do this because of my unique eBay-phone situation, as described above
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I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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joeski27 said:
Yeah, that is total bulsh.
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Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc.
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Yeah that would be a possible positive bonus about the speaker/yellow/rattling issues
ctowne said:
Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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dirtyhamster73 said:
A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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Well he told me, take it with a grain of salt, that when they get new orders the computer automatically prints the shipping label. So once you order it can't be changed. How hard is it to print a new shipping label? Seriously, Google.
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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Cracking Glass and scratches haha!!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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i had the same problem when i order my replacement it end up being under my old address they wouldn't let me change it, so i end up cancel the order..and went to ebay, got very lucky bought one on Friday for $415 with free shipping witch i think is not a bad deal, i receive it today.so far everything good, no problem at all.. im glad i cancel my order would have to wait 3 weeks
What would really suck is if I don't get it at the new address by Jan 14th I would have to cancel and make yet another new RMA order. Let's hope it doesn't come down to that...
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since they were all over the leaks before launch, now everybody is just silent about the bad joke that is actually getting your phone in your hands.
This is nothing compared to the Nexus 4 launch!
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It went up for sale, I ordered it, and then 4 days later it showed up on my doorstep. What's the story?
Why would they fill a blog with the fact that the nexus 5 sold well and are in short supply. It happens with lots of phones. Nothing new here.
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This because it depends a lot on where you are and the stock levels as well...
Some people have a great experience but don't necessarily need to go on a forum to shout about it...
For what it's worth, in the UK, I ordered mine on a Thursday afternoon, received it the next day
The blogs and sites didn't report this either..
el_plebillo said:
since they were all over the leaks before launch, now everybody is just silent about the bad joke that is actually getting your phone in your hands.
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I've got one in my hands. I guess I missed the joke.
Wait... Don't tell me. It's this thread, right?
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Went to Sprint yesterday afternoon and bought one. Lol?
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powruser said:
This is nothing compared to the Nexus 4 launch!
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Amen to that!
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el_plebillo said:
since they were all over the leaks before launch, now everybody is just silent about the bad joke that is actually getting your phone in your hands.
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I don't think it's as big of an issue as you perceive it to be. I think the majority of people who ordered got their phone in a reasonable time. But LG can only crank these things out so fast, once Google's warehouse runs out, some unlucky people are gonna wind up waiting for the next shipload to come in. That's life...
Please use one of the existing shipping/ordering threads for this discussion
Closed