First, to the mods:
I would first like to make the case for the existence of a separate thread for RMA's. It is now well known that Google has always maintained a separate stock of N4 units that (if I'm not mistaken) also ship out from a separate location, and therefore the entire shipping situation for these is distinctly different/separate from that of all other standard Play Store orders, with posts for which obviously belonging in the main shipping thread. For those of us either posting and/or seeking information regarding only RMA's, it makes it rather difficult and confusing trying to find that particular information in the main thread. That is why I am hoping we can keep this thread, again specifically for RMA shipping and status.
Thanks!
(by the way, fellow N4 RMA folks please feel free to chime in and back me up on this )
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Woo RMAs unite!
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I support your thread.:thumbup:
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I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Jefferyrbrown1983 said:
I support your thread.:thumbup:
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ctowne said:
Woo RMAs unite!
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Thank you my fellow RMA grunts!
And to add to this from my part, I have an RMA that I put in for my 16gb on 12/13, listed as Pre-order, and at that time I was given a 2-3 week quote, but since all I've heard from everyone else has been 3-5 weeks, I'm now inclined to believe the latter. In my situation, I'm just hoping to have this replacement by the time we go away on vacation on Jan 11th, but I'm not holding out too much hope on that. Then there's the LG warranty option, but because I'm not the "original purchaser" then I can see that process getting rather hairy. I mean did dig up an old slider phone that I could "use" in the meantime if I had to send this in, but right now I'm at a loss.
By the way to give a bit of background, I originally purchased an N4 back on 11/23, but had to send that one back due to screen issues. At the time I just assumed there were no replacements with everything being sold out, so I just went with a straight refund. I then purchased my current phone as an unopened/sealed unit on eBay, but now this one has major earpiece speaker issues. So rather than go through the craziness of sending this one back to the eBay seller, have him get an RMA, etc. etc., I just thought I'd try to change my original Play Store "refund" into a "replacement" (refund for my returned phone hadn't hit yet), since I'd learned that Google had a separate RMA stock. Well of course as well all now know, even the RMA stock is wiped out, so I'm currently 1) sitting on an RMA replacement with Google that is in "pre-order" status, and 2) rocking an N4 (the one from eBay) with a bum speaker. And THAT is my effing N4 story. :victory:
dirtyhamster73 said:
I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Rock on w/your dirty self! :good:
anyone receive their RMA device
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My rma story, which I'm sure y'all have heard before, but for the new comers who will be joining us the story is I ordered the phone on 11/13, received my N4 on the 28th, right out the box the speaker was funky, crackling and popping. It blew two days later, no sound at all and no calls. Called for the rma on the 1st and was told rma stock is different than regular stock and that I would get it in 3-5 days. They finally told me last Thursday that they are out of rma stock and it'll be 3-5 weeks. I'm not taking this lightly as I call periodically, at least once a week, to get some kind of update. I've talked to managers and they all give the same spiel, "I'll escalate it to a shipping specialist". No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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---------- Post added at 06:46 PM ---------- Previous post was at 06:45 PM ----------
dkotoric said:
anyone receive their RMA device
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If we did, we wouldn't have this thread
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dirtyhamster73 said:
No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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Not sure I would trust the LG folks either. Ugh.
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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ctowne said:
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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Yeah, that is total bulsh.
joeski27 said:
Yeah and actually, my plan would be (assuming I stuck with the RMA route) to receive the RMA phone, then simply do a swap of the earpiece speaker components (which looks to be quite easy to do) and then just send the RMA unit back to Google as defective. Of course I can only do this because of my unique eBay-phone situation, as described above
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I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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joeski27 said:
Yeah, that is total bulsh.
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Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc.
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Yeah that would be a possible positive bonus about the speaker/yellow/rattling issues
ctowne said:
Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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dirtyhamster73 said:
A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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Well he told me, take it with a grain of salt, that when they get new orders the computer automatically prints the shipping label. So once you order it can't be changed. How hard is it to print a new shipping label? Seriously, Google.
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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Cracking Glass and scratches haha!!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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i had the same problem when i order my replacement it end up being under my old address they wouldn't let me change it, so i end up cancel the order..and went to ebay, got very lucky bought one on Friday for $415 with free shipping witch i think is not a bad deal, i receive it today.so far everything good, no problem at all.. im glad i cancel my order would have to wait 3 weeks
What would really suck is if I don't get it at the new address by Jan 14th I would have to cancel and make yet another new RMA order. Let's hope it doesn't come down to that...
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Related
Does anyone know if Staples etc.. have received their second batches of Nexus 7's, I want to know if they have fixed the issues (screen separation) in their new shipments, I'm hoping/assuming that they are aware of the issue by now
I assume that I have a first batch, from the play store, and have no seperation. It doesn't happen to everyone just some...
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I got mine from staples yesterday and it's fine.
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Amandaville said:
I got mine from staples yesterday and it's fine.
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I purchased the last two that Staples had in stock from their first shipment and am experiencing the screen separation on just one of them so idk how it works...? Luck of the draw but I am hoping that they get this mess figured out on their next shipments as I think these were rushed out due to high demand and ALL manufacturers deal with problems of this nature so I am not bashing Google or Asus just want it fixed....
SS2006 said:
I'm hoping/assuming that they are aware of the issue by now
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This does not mean they are fixing it/going to fix it. The second batch could be the same thing as the first.
^Yes I figure; which is why im Polling some people in case they have some information I don't
SS2006 said:
^Yes I figure; which is why im Polling some people in case they have some information I don't
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I'm more curious about the model numbers on the units that will be shipped in the next month or two, that will tell us if revisions have been made.
agreed!
I placed my replacement order for my 16GB Nexus 7 today because it had the left screen lifting issue. When do you guys think we can expect our replacement? Especially for the 16GB version as they've even stopped letting people order on the Play Store. I'm in the US if it makes any difference.
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lostradiant said:
I placed my replacement order for my 16GB Nexus 7 today because it had the left screen lifting issue. When do you guys think we can expect our replacement? Especially for the 16GB version as they've even stopped letting people order on the Play Store. I'm in the US if it makes any difference.
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I just called up. 2-3 days after request was placed you'll get an email you need to respond to. Then the device will ship with 2 day shipping. I was unable to talk my way into overnight. Hope this helps.
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Metallice said:
I just called up. 2-3 days after request was placed you'll get an email you need to respond to. Then the device will ship with 2 day shipping. I was unable to talk my way into overnight. Hope this helps.
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Is the email you are referring to the one where they have a link that directs you to your cart that has a Nexus 7 in it because I received that email today. So does this mean I'll get mine by the end of the week? Sweet.
One of the reps told some random person here that exchanges will ship quickly and take priority over orders. Annoying if you ask me but take it with a grain of salt.
Just received an email from Google Play about my replacement. Didn't see any similar threads pop up but just in case, here is some info for anyone who wants to get theirs replaced:
http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2693239&from=2693239&rd=1
I literally filled that out yesterday and got my UPS return label, RMA slip, and replacement cart link a about 10 minutes ago. They want the old device back within 21 days and put a $249 authorization hold on your card until they receive it. They have a shopping cart setup for you so you just click the link and place the replacement order.
Sorry if this is a duplicate, mods can take this down if they want.
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
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Responsibility said:
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
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That thread gives no useful information on a RMA order, it just talks about those who already or are going to replace.
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
I got the email to order replacement twice. Just clicked on link in one email but curious if people got it twice too.
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calvin4001 said:
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
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Are they shipping these expedited or the same method as a brand new order? And was the second replacement for the same issue? Cause that scares me, haha.
Edit: Looked through the post linked above. Guess some got it over a couple days some a little longer. Oh well as long as its coming!
After i got the UPS label, what should i do with the old N7?
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kojaraty said:
After i got the UPS label, what should i do with the old N7?
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Mail it? Lol
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Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
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ripalsanghani said:
Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
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Yeah I think this I what I'm going to do. 4 bad N7s in enough for me.
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What the heck . Anyone else in the Kingdom got one? I'm in Phnom Penh.
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jmudrick said:
What the heck . Anyone else in the Kingdom got one? I'm in Phnom Penh.
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I got one, used for 2 days, then it died on me. Not buying anything from LG again.
Chom reap suh
Send a Khmer nexus 4 to the USA for me own srey! Mine don't come til Feb 1st smh
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preahchan said:
I got one, used for 2 days, then it died on me. Not buying anything from LG again.
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Sorry for your bad luck, mine's perfect -- no rattles, yellow screen or cracks. Needless to say it's being babied until my case arrives from the US.
I imagine local LG said you would have to send it Google or what did they say?
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I didn't contract local lg since the phone was bought from the States so I'm sending it back.
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Right, I see your other posts. Damn shame. I had a similar problem with my GNex but it did spring to life after bring connected to a charger for many hours. It had been rooted with a custom kernel and lots of other tweaks. Back to stock and it was fine thereafter.
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preahchan said:
I got one, used for 2 days, then it died on me. Not buying anything from LG again.
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Hi and Happy New Year!
Where did you buy it? How's delivery in Phnom Penh? Just got here 2 months ago and need to get my hand on this device, but the Play Store says I cannot purchase phones here?!
Anyone know if it can be bought in a local shop? I've checked Sokly and Hakse shops, they don't have it.
Brought mine from the USA. Would be surprised to see them in the shops here anytime soon.
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They have stock in the Sprint Store. I called yesterday playing dumb to see if I could get a store to sell early. I was told it would be released today. So I take my happy little but over to the Sprint Store as soon as it opens this morning. Lady at the counter tells me yes they have some in stock and yes I can purchase one. She goes back and grabs a box and brings it up to begin the purchase process.
Then a manager stops her. He informs her that they cannot sell them yet and he sends me on my sad little heartbroken way.
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I would have handed them a hundred and been done with it.
It happened so fast. I was so close I could taste root.
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Ugh, I couldn't imagine the anger I would have. But, in all fairness, they're not supposed to sell them.
I know where I'll be at 9AM tomorrow.
Kilmar said:
I know where I'll be at 9AM tomorrow.
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Same here. It'll be like waiting for the midnight release of a video game.
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eXplicit815 said:
Ugh, I couldn't imagine the anger I would have. But, in all fairness, they're not supposed to sell them.
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Damn that sucks man...like having a rug snatched from underneath you...
I just followed a UPS truck to my house and it dropped a package off at the neighbors and kept it moving :'(
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eXplicit815 said:
Ugh, I couldn't imagine the anger I would have. But, in all fairness, they're not supposed to sell them.
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I was just so close and then shot down. Its like going to the Sprint Store to pick up a phone, thinking youre going to get it and then you're shot down. Theres no other way to complete the analogy because that is literally one of the worse things to possibly happen.
bonus points for catching the reference
gmfeny said:
I just followed a UPS truck to my house and it dropped a package off at the neighbors and kept it moving :'(
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Stalker!!! lol :victory:
I would have done the same! haha
slayer69 said:
Stalker!!! lol :victory:
I would have done the same! haha
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I keep hitting refresh on the ups shipping tracker. I have a problem.
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raptoro07 said:
I keep hitting refresh on the ups shipping tracker. I have a problem.
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Do what I did and buy a black one. Since they're delayed for some unspecified amount of time, I only refresh 4-6 times a day.
raptoro07 said:
I keep hitting refresh on the ups shipping tracker. I have a problem.
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Guess I have the same problem :/ I have another shipment coming from UPS so I know I'm going to get overly excited for no reason at least once....
Kilmar said:
Do what I did and buy a black one. Since they're delayed for some unspecified amount of time, I only refresh 4-6 times a day.
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When I was in support and receiving lot of random stuff for folks I found a Windows desktop widget (of all things) that worked really well. You just put in the tracking info and it would show the latest real time info in the widget and you could even click on each delivery and see a map of where the last update had come in and when on the map.
Alas, I ordered from HTC and still have no tracking info.
UPS just left.. no phone! :crying:
Just checked mine and it show's 2nd day air as well, with a scheduled delivery of Monday, 4/22.... WTF. Guess we'll see
Are they still going to be $550 for the 32gb model in stores tomorrow? I was just told by 2 Ca. Stores its $699
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18th.abn said:
Are they still going to be $550 for the 32gb model in stores tomorrow? I was just told by 2 Ca. Stores its $699
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From my experiences it's always cheaper at a Sprint Corporate store. Example:I live next to a "sprint" marked store and I was buying a note II and they wanted $799 for it.. I then found my closest sprint corporate location and bought the phone from them for $600..
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I don't mean to torture you guys but I'm the Sprint Service Manager and I've been playing with mine for 2 days now. Lol :/ I also typed this up on the One. Trust me y'all will love it.
wondering if this would be an up/down grade from a note 2 ... maybe ill just get it for fun and then give it to the kid if im not amazed