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Just received an email from Google Play about my replacement. Didn't see any similar threads pop up but just in case, here is some info for anyone who wants to get theirs replaced:
http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2693239&from=2693239&rd=1
I literally filled that out yesterday and got my UPS return label, RMA slip, and replacement cart link a about 10 minutes ago. They want the old device back within 21 days and put a $249 authorization hold on your card until they receive it. They have a shopping cart setup for you so you just click the link and place the replacement order.
Sorry if this is a duplicate, mods can take this down if they want.
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
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Responsibility said:
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
That thread gives no useful information on a RMA order, it just talks about those who already or are going to replace.
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
I got the email to order replacement twice. Just clicked on link in one email but curious if people got it twice too.
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calvin4001 said:
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
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Are they shipping these expedited or the same method as a brand new order? And was the second replacement for the same issue? Cause that scares me, haha.
Edit: Looked through the post linked above. Guess some got it over a couple days some a little longer. Oh well as long as its coming!
After i got the UPS label, what should i do with the old N7?
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kojaraty said:
After i got the UPS label, what should i do with the old N7?
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Mail it? Lol
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Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
Sent from my SPH-L710 using Tapatalk 2
ripalsanghani said:
Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
Sent from my SPH-L710 using Tapatalk 2
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Yeah I think this I what I'm going to do. 4 bad N7s in enough for me.
Sent from my Nexus 7 using xda app-developers app
First, to the mods:
I would first like to make the case for the existence of a separate thread for RMA's. It is now well known that Google has always maintained a separate stock of N4 units that (if I'm not mistaken) also ship out from a separate location, and therefore the entire shipping situation for these is distinctly different/separate from that of all other standard Play Store orders, with posts for which obviously belonging in the main shipping thread. For those of us either posting and/or seeking information regarding only RMA's, it makes it rather difficult and confusing trying to find that particular information in the main thread. That is why I am hoping we can keep this thread, again specifically for RMA shipping and status.
Thanks!
(by the way, fellow N4 RMA folks please feel free to chime in and back me up on this )
Sent from my Nexus 4 using Tapatalk 2
Woo RMAs unite!
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I support your thread.:thumbup:
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I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
Sent from my Paranoid Nexus 7 using Tapatalk 2
Jefferyrbrown1983 said:
I support your thread.:thumbup:
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ctowne said:
Woo RMAs unite!
Sent from my Nexus 4 using xda premium
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Thank you my fellow RMA grunts!
And to add to this from my part, I have an RMA that I put in for my 16gb on 12/13, listed as Pre-order, and at that time I was given a 2-3 week quote, but since all I've heard from everyone else has been 3-5 weeks, I'm now inclined to believe the latter. In my situation, I'm just hoping to have this replacement by the time we go away on vacation on Jan 11th, but I'm not holding out too much hope on that. Then there's the LG warranty option, but because I'm not the "original purchaser" then I can see that process getting rather hairy. I mean did dig up an old slider phone that I could "use" in the meantime if I had to send this in, but right now I'm at a loss.
By the way to give a bit of background, I originally purchased an N4 back on 11/23, but had to send that one back due to screen issues. At the time I just assumed there were no replacements with everything being sold out, so I just went with a straight refund. I then purchased my current phone as an unopened/sealed unit on eBay, but now this one has major earpiece speaker issues. So rather than go through the craziness of sending this one back to the eBay seller, have him get an RMA, etc. etc., I just thought I'd try to change my original Play Store "refund" into a "replacement" (refund for my returned phone hadn't hit yet), since I'd learned that Google had a separate RMA stock. Well of course as well all now know, even the RMA stock is wiped out, so I'm currently 1) sitting on an RMA replacement with Google that is in "pre-order" status, and 2) rocking an N4 (the one from eBay) with a bum speaker. And THAT is my effing N4 story. :victory:
dirtyhamster73 said:
I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
Sent from my Paranoid Nexus 7 using Tapatalk 2
Click to expand...
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Rock on w/your dirty self! :good:
anyone receive their RMA device
Sent from my Nexus 4
My rma story, which I'm sure y'all have heard before, but for the new comers who will be joining us the story is I ordered the phone on 11/13, received my N4 on the 28th, right out the box the speaker was funky, crackling and popping. It blew two days later, no sound at all and no calls. Called for the rma on the 1st and was told rma stock is different than regular stock and that I would get it in 3-5 days. They finally told me last Thursday that they are out of rma stock and it'll be 3-5 weeks. I'm not taking this lightly as I call periodically, at least once a week, to get some kind of update. I've talked to managers and they all give the same spiel, "I'll escalate it to a shipping specialist". No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
Sent from my Paranoid Nexus 7 using Tapatalk 2
---------- Post added at 06:46 PM ---------- Previous post was at 06:45 PM ----------
dkotoric said:
anyone receive their RMA device
Sent from my Nexus 4
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If we did, we wouldn't have this thread
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dirtyhamster73 said:
No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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Not sure I would trust the LG folks either. Ugh.
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
Sent from my Nexus 4 using xda premium
ctowne said:
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
Sent from my Nexus 4 using Tapatalk 2
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Yeah, that is total bulsh.
joeski27 said:
Yeah and actually, my plan would be (assuming I stuck with the RMA route) to receive the RMA phone, then simply do a swap of the earpiece speaker components (which looks to be quite easy to do) and then just send the RMA unit back to Google as defective. Of course I can only do this because of my unique eBay-phone situation, as described above
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I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
Sent from my Nexus 4 using Tapatalk 2
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joeski27 said:
Yeah, that is total bulsh.
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Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
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Yeah that would be a possible positive bonus about the speaker/yellow/rattling issues
ctowne said:
Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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dirtyhamster73 said:
A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
Sent from my Paranoid Nexus 7 using Tapatalk 2
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Well he told me, take it with a grain of salt, that when they get new orders the computer automatically prints the shipping label. So once you order it can't be changed. How hard is it to print a new shipping label? Seriously, Google.
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Cracking Glass and scratches haha!!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
i had the same problem when i order my replacement it end up being under my old address they wouldn't let me change it, so i end up cancel the order..and went to ebay, got very lucky bought one on Friday for $415 with free shipping witch i think is not a bad deal, i receive it today.so far everything good, no problem at all.. im glad i cancel my order would have to wait 3 weeks
What would really suck is if I don't get it at the new address by Jan 14th I would have to cancel and make yet another new RMA order. Let's hope it doesn't come down to that...
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Just ordered one. Check it.
Get em' while they are hot and in stock
Here is a direct link to the 16gb n4
https://play.google.com/store/devic...wNV9uZXh1c0ZSXzFfcHJvbW9fMTM1Nzg3NDcyMjEzNSJd
go go go!
Inb4lock
Ps I did get mine ordered today
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is there some kind of service that would buy it for you within the US and send it? I've been thinking about using TOR to access the play store to buy it, but I want to make sure there aren't any other methods to bypass google's country restriction
for those in the US, can you see if the bumpers are in stock again as well?
ShutUpYouFace said:
for those in the US, can you see if the bumpers are in stock again as well?
Click to expand...
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Bumber is in stock also!
Sent from my SGH-T839 using xda app-developers app
Yes. 8G, 16G and case are all in stock.
ShutUpYouFace said:
for those in the US, can you see if the bumpers are in stock again as well?
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yup back in stock, finally is after almost 2 months. place my order at 12:23pm est. glad i was off today. rather get it from google than to pay more through t-mobile, bestbuy or wirefly for a no contract. had no ordering issues through google either. just hope it ships in 1-2 weeks as it describes. good luck for everyone wanting this phone. hopefully everyone gets it who wants it this time and no more out of stock notices.
Hopefully they won't announce Nexus 5 just after I bought Nexus 4.
mestoking said:
Hopefully they won't announce Nexus 5 just after I bought Nexus 4.
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Agreed, ordered a 16gb to pretty much replace my s3 I got not to far back
Sent from my SAMSUNG-SGH-I747
Glad to hear it. I hope it stays in stock this time so I can refer other people to it. Hope you all enjoy, it's an incredible phone, definitely worth the wait!
Sent from my Nexus 4 using Tapatalk 2
Just ordered mine 16 gig Waiting to get this baby in my hand !
Next Week - Google Nexus 4 32GB announced.
Can someone buy an extra one ?
Ill pay for all shipping and everything to India
Anyone from Fl that ordered the 16gig model can tell me how much exactly it was for u? i really need to know thanks
Sent from my HTC Sensation Z710e using xda premium
16gb is on its way to me. February 13th is the estimated ship date. I have been waiting since November for this!
mestoking said:
Hopefully they won't announce Nexus 5 just after I bought Nexus 4.
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There will always be newer ones... If you buy a nexus 5, you will worry about nexus 6.
casonswag said:
Anyone from Fl that ordered the 16gig model can tell me how much exactly it was for u? i really need to know thanks
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
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Just put in your information all the way up until the point of ordering and it will give you the exact price after tax and shipping....
big gulps huh? said:
Just put in your information all the way up until the point of ordering and it will give you the exact price after tax and shipping....
Click to expand...
Click to collapse
Ok thnks wasnt sure if itll let me but i findout
Sent from my HTC Sensation Z710e using xda premium
"" Anyone who purchased either model of the Nexus 4 on or after August 12th is eligible for a $100 refund. ""
http://www.androidpolice.com/2013/0...sk-google-to-refund-the-100-price-difference/
What if I bought it second hand, 4 months ago?
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7TimesCursed said:
What if I bought it second hand, 4 months ago?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
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Try & let us know!
I guess I qualify since I bought mine last Monday. :victory:
the.kidd said:
I guess I qualify since I bought mine last Monday. :victory:
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Click to collapse
Yes that's after august 12th o-o
Bought mine 3 days ago , waiting for a response
I bought mine 2 weeks ago from eBay.... You guys think I could do something?
SevenSonics said:
I bought mine 2 weeks ago from eBay.... You guys think I could do something?
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Since you didn't get it from the Google Play Store but from eBay I don't think you can do anything about it since they ask you for your order number and such to check the order date.
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Just thought I'd try anyways, bought mine in March. In short without posting the whole message, they said no
Does this work also, if i got mine n4 from my gsm carrier? Got it after 12th August...
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roberto18 said:
Does this work also, if i got mine n4 from my gsm carrier? Got it after 12th August...
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Just to clear it up... If you bought it from eBay or any 3rd party, there's no way Google will give you a refund from their Play Store. That doesn't even make sense.
failly said:
Since you didn't get it from the Google Play Store but from eBay I don't think you can do anything about it since they ask you for your order number and such to check the order date.
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Click to collapse
Uhm I got in talks with them... They refunded $50 so I'm good with it considering I got the White Version...
I paid $50 extra for it being white Hehehe
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SevenSonics said:
Uhm I got in talks with them... They refunded $50 so I'm good with it considering I got the White Version...
I paid $50 extra for it being white Hehehe
Sent from my Nexus 4 using Tapatalk 4
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Haha win!:victory:
Somebody who bought the phone in day 1. Give this a try :laugh:
I placed an order on 10-4 with T-Mobile.com and it's on backorder. I noticed that a lot of places are sold out. Did Samsung not make enough because of unknown demand?
Sent from my SM-N900T using Tapatalk 4
Not sure if they made enough or not but there are some at various stores around where I live. Also T-mobile is supposedly backordered quite heavily due to the massive mistake they made in including the gear in their 30% off accessories coupon. Great promotion for the consumer but no one knows when all of those orders will be fulfilled.
luci89 said:
Not sure if they made enough or not but there are some at various stores around where I live. Also T-mobile is supposedly backordered quite heavily due to the massive mistake they made in including the gear in their 30% off accessories coupon. Great promotion for the consumer but no one knows when all of those orders will be fulfilled.
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Makes since. I'm one of those people that got the killer deal. I guess since I got the I won't complain.
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Here in Australia we have the same supply problem, I've had one on back order for the last week at a local electronics shop. Nobody in the country seems to have any, i was hoping to get one for my birthday on the 5th but still waiting.
delete
stang9779 said:
I placed an order on 10-4 with T-Mobile.com and it's on backorder. I noticed that a lot of places are sold out. Did Samsung not make enough because of unknown demand?
Sent from my SM-N900T using Tapatalk 4
Click to expand...
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Yup, they definitely didn't make enough.. I almost did not get my phone upon release cuz all the gear was gone. They said that they can't sell the phone without the gear?? But lucky enough they had one left, the one they were showing to all potential customers lol.
Love roots of all kinds
~N3
wttisme said:
The T-Mobile orders won't be fulfilled. They're issuing mass cancellations.
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Click to collapse
True I got a cancelation email.
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Bjs051084 said:
Here in Australia we have the same supply problem, I've had one on back order for the last week at a local electronics shop. Nobody in the country seems to have any, i was hoping to get one for my birthday on the 5th but still waiting.
Click to expand...
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I haven't even been able to find one to play with
I neglected to say I did purchase one at Best Buy. I used some of my Reward Zone certificates.
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Brendo said:
I haven't even been able to find one to play with
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I'm yet to see one anywhere, hopefully they're in stores next week. Telstra say next week they will have them. Fingers crossed.
Sent from my SM-N9005 using XDA Premium 4 mobile app
I got Mine from best buy they had only Mocha though.
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Bjs051084 said:
I'm yet to see one anywhere, hopefully they're in stores next week. Telstra say next week they will have them. Fingers crossed.
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Click to expand...
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From what I can tell, Telstra is the only one with it. A few places I went to didn't even know what I was talking about!
According to ebay, there are a few in other capital cities. And I may have just impulse bought one......oops
Bjs051084 said:
Here in Australia we have the same supply problem, I've had one on back order for the last week at a local electronics shop. Nobody in the country seems to have any, i was hoping to get one for my birthday on the 5th but still waiting.
Click to expand...
Click to collapse
I got mine from Vodafone Australia yesterday. Was on back-order and due 23/10, anyway it just pops up.
wm2001wm2001 said:
I got mine from Vodafone Australia yesterday. Was on back-order and due 23/10, anyway it just pops up.
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Hmm I was in Vodafone on Saturday and they didn't have any, I shall try again Thanks
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Bjs051084 said:
Hmm I was in Vodafone on Saturday and they didn't have any, I shall try again Thanks
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
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yeah still no gear here, major bummer wanted to see at least a demo unit
My Best Buy still has like 10-15 of them in stock in Various Colors. I got my manager to price match the T-Mobile price last week for 2 of them (one was for resale and one for me). I guess I got lucky on that. But they are to be found. Any if you want to play with one, any best buy with a Samsung store should have a live demo of a Gear there.
Here in Denver I had to drive all the way across town to get my jet black Gear. Most Best Buys are sold out.
I'm glad I purchased it. The features are awesome.
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Bought mine at the sprint store in Broomfield CO. Even got a discount because I'm on a corporate plan.
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Best Buy, only had 1 Mocha left.
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Got mine October the 3rd at 3pm Australian date I live in Australia also lol
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