Database Develop

cancelled my order....but it still arrived?

Just thought I tell you that I cancelled my order for the 8 gig model post two days after I ordered it but then yesterday received an email stating that the thing was on its way over to me and arrived this morning???

Idk. Contact google again?
Sent from my Nexus 7 using xda premium

If you have not been charged then woo hoo

Jordanooo said:
If you have not been charged then woo hoo
Click to expand...
Click to collapse
+1 free Nexus 7? Unless Google storms your house...
Sent from my i777 using xda app-developers app

n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!

Let us know if you still got charged!

I tried to cancel my order but Google rep told me it had to be done within 60 minutes. It was nor really an issue because after I had bought a 16gig N7 at Sam's (saving about $20) the monet was not there for them to charge my account.
I called my bank and they told me there would be no nsf fee. No problems as far as I am concerned.
Google should fulfill pre-orders before sending them to retail outlets
Cen5
Sent from my Transformer TF101 using Tapatalk 2

If its free and you're not charged, why haven't you deleted this post yet??

skynoir said:
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Click to expand...
Click to collapse
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.

glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
I didn't think they're was a cancel online, I did mine by having them call me, and even the first rep didn't do that right.
Eventually I called back and a different rep said my request to cancel never happened even though the first rep days before said he did it.
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Sent from my PC36100 using Tapatalk 2

WhiteiceDMSTech said:
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Click to expand...
Click to collapse
In that case you have a good set of history to now request they come at their expense and pick it up and return your money (if charged).
It would be nicer if the delays were not 60 minutes ha as a result of the level of borkedness of this release! Good luck.

If it says it was cancelled, you will probably get a knock on the door from a UPS guy saying that you have a shipping request. You can either a) say no, keep the tablet, get charged or b) give it to him, wait 2 weeks, get a refund from google)

All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.

TahrirSquare said:
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
Click to expand...
Click to collapse
Why sell it? You would get less than you paid for it. Return it

dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
No way he can get less than what he paid for it, they're all selling for a profit now. plus he might get his money faster since google refund will take a couple of weeks. However if he doesn't sell it he's stuck with it.

dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
you can sell it for any price you want

glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
Thanks for the reply
I contacted google last night and they said that they would send a email regarding shipping however, this has still not arrived. I then proceeded to put a complaint against google for ignoring my request for cancellation of the goods.
I bought this tablet in the UK so regarding googles policy it really does not matter if they stated "no Cancellations" as this wanders into the realms of "goods law" and statutory rights of the buyer.

I have told a friend at work that I have one for sale or return she stated that she wanted it at the cost £170. Shame, though it would have been nice to make enough extra on top for a cheeky pint!

Also forgot to mention I have already purchased the 16 gig variant through HMV at 190 quid. Also TESCO are selling these at 190 with the order number/discount voucher thing of TDX-KPHM if anyone else is interested.

If this is UK and you were charged, send it back under DSR within 7 days and they must refund you.
Daern
Sent from my Galaxy Nexus using Tapatalk 2

So I requested an exchange from the PS...

Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2

Nice! Wish they would fulfill my order before sending you a second one though... no offense.

I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.

6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.

I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.

akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
Click to expand...
Click to collapse
Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.

I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.

akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium

I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.

Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.

called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app

I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2

I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2

Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2

Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2

rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!

On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.

akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium

Tmobile cancelled my order

Dear T-Mobile Customer,
*
Our apologies. You recently ordered an item that was listed at an incorrect price: the Samsung Galaxy Gear™. We are unable to fulfill this transaction. Rest assured, your credit card has not been charged.
*
You can reorder the Samsung Galaxy Gear at the correct price here.
Sent from my SM-N900T using xda app-developers app

When did you order?
Sent from my SM-N900T using Tapatalk now Free

Damn, that sucks, when did you order?
---------- Post added at 06:34 PM ---------- Previous post was at 06:33 PM ----------
Just got mine canceled too. Balls!

My order just got canceled as well. Drat! Now I'm actually going to have to wait for this product to flop, so I can afford one.

I orderd Oct. 4 and also cancelled today.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

irsmurf said:
My order just got canceled as well. Drat! Now I'm actually going to have to wait for this product to flop, so I can afford one.
Click to expand...
Click to collapse
They are selling out of them..

spinkick said:
They are selling out of them..
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Click to collapse
In a similar fashion to the Surface RT, I believe.
I like this watch a lot. But I like a lot of first gen, poorly received consumer electronics.

What fashion was that? They didn't sell out of surface RTs, did they? .
I hope you are wrong. I really would love to see this take off.

spinkick said:
What fashion was that? They didn't sell out of surface RTs, did they? .
I hope you are wrong. I really would love to see this take off.
Click to expand...
Click to collapse
Yes, Microsoft "sells out" of the Surfaces. Microsoft did the same things with Zunes.
http://news.cnet.com/8301-10805_3-5...face-selling-out-weve-seen-this-movie-before/
I currently own a Surface Pro. (It's fantastic.) I used to own a Zune. (It was the best PMP.)
The things I really like always seem to flop.

My buddy had a zune and loved it

That is really poor customer service and very Un-Customer like from the "UnCarrier". I would honstly email the CEO of T-Mobile and see what he says.

RaptorMD said:
That is really poor customer service and very Un-Customer like from the "UnCarrier". I would honstly email the CEO of T-Mobile and see what he says.
Click to expand...
Click to collapse
exactly! This is unacceptable. T-Mobile should honor all of the purchases. I wouldn't mind waiting a month if I came to me at the 209.99 promo price. I placed my order tonight using some new promo for 30pct off, Card has been charged and order confirmed. I hope I get mine!

Unless Samsung only manufactured a limited amount of these things and carriers will not be replenishing their stocks. On the launch day of the Note 3, the store I went to only had two. I was not looking to get one anyway because I have heard mixed reviews but if they pursue a second generation version of the watch maybe this time they will get it right.

atuarre said:
Unless Samsung only manufactured a limited amount of these things and carriers will not be replenishing their stocks. On the launch day of the Note 3, the store I went to only had two. I was not looking to get one anyway because I have heard mixed reviews but if they pursue a second generation version of the watch maybe this time they will get it right.
Click to expand...
Click to collapse
i noticed at&t replinished some black gears and when i checked (online site) new york stores they were out of stock again except for a few ones lol

Guys,
You can use the foursquare coupon on the t-mobile website for 30% off - ACCOFFER07
Mine in scheduled for ups delivery on Tuesday. Ordered Thursday night and shipped yesterday. Card has been charged etc. I can post screen grabs from my computer if anyone needs proof but just go to the website and try the code
Sent from my SAMSUNG-SM-N900A using xda app-developers app

weird i used my wifes name and credit card and it went through! possible tmobile blocked my name bc of the first discount mistake on their part?

ddenson said:
Guys,
You can use the foursquare coupon on the t-mobile website for 30% off - ACCOFFER07
Mine in scheduled for ups delivery on Tuesday. Ordered Thursday night and shipped yesterday. Card has been charged etc. I can post screen grabs from my computer if anyone needs proof but just go to the website and try the code
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
same here! ordered mine yesterday night! I hope it gets shipped!

My Nexus 5 stolen by UPS

Ordered a Nexus 5 on Oct 31st and tracking showed it was out for delivery today. Could not wait to get it! At 6:15 pm there was a knock on the door and when I opened the door I saw the UPS driver walking back to his truck. I picked up the package and called "thank you" to the driver. Once inside I opened the brown shipping box and removed the inside retail Nexus 5 box. The retail box appeared to have some damage. The blue outer sleeve was torn back on one end and the end flaps of the inner white box were also torn. Inside the box was the documentation, wall charger, USB cord, and SIM removal tool, but the Nexus 5 phone was missing! I looked back at the brown outer shipping box and then could see that someone had torn the end flap on it as well. Once they had removed the Nexus 5 phone they used packing tape to seal the shipping box and that is how it was delivered this evening to me.
The worst part is that since I could see by the tracking info that the package was out for delivery today, I went ahead and listed my current phone on eBay with a buy it now price. I figured it would take a few days to sell, but no, it sold within a few hours. so now I must send off my current phone to the buyer who has already paid me and I have no new phone. Called Google and was told that they would open an investigation and would refund the full amount of my order, but that I would have to place a new order on the Play store if I wanted to replace the stolen Nexus 5. Of course the Play store is now out of stock and new orders are having to wait 3-4 weeks for it to ship.
Update:
I ordered my replacement Nexus 5 on Nov. 7th and this time selected 2 day shipping. Play Store said it would "leave the warehouse on Nov. 22". Got an email on Nov. 11th saying it had shipped and I received it on Tuesday the 12th. Using 2 day shipping the package did not go through the Vernon, CA hub as the one that was stolen did. I received a full refund from Google for the stolen phone 8 days after reporting it. It was a pain to have this happen, but all is good now and I am loving the Nexus 5!

That's terrible.. Same thing happen to me with USPS. Had to take a hit and yell Out screw you universe!!!
Sent from my Nexus 5 using Tapatalk

Wow thats horrible! In my opinion thats worst then them loosing your package! Like you know your all excited it finally arrived and you get ripped apart emotionally because your upset! Hopefully everything works out for you!

I am really sorry to hear that. Such a ****ty situation.
If it's any consolation, it does look like those ordering this week with "2-3 week" and "3-4 week" shipping are actually seeing their packages ship immediately. So turn around time will probably be quicker than you think. It all still sucks, nonetheless.

this is some upside-down bs right here.
sorry dude. you have the imei on the box. i wonder if anyone can see where that N5 (imei) activates and starts pinging...

After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!

Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.

corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
Click to expand...
Click to collapse
You are the second person I heard this happen to in the past two days
DeXel55 said:
Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.
Click to expand...
Click to collapse
EDIT: Make that third

corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
Click to expand...
Click to collapse
Well, at least that douche won't be able to use the phone now, just a small consolation, but I guess in a situation like this you have to take what you can get :-/

somehow they knew there was a phone in that box

hello00 said:
somehow they knew there was a phone in that box
Click to expand...
Click to collapse
It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...

DeXel55 said:
It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...
Click to expand...
Click to collapse
i used to work for fedex ground and we didnt even know what were in those small boxes..people tend to send weird stuff

What has the world come to when we can't trust people that we pay to do their job correctly an honestly.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app

monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No. Should I? This is the first time I get screwed. I doubt they can do anything. It's up to sender (Google) to open insurance claim and etc.

monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This and file a police report!

I once lost my video card "delivered." To date I haven't figured out who the thief is!

you serously didn't call UPS yet to report the driver? tell them the time of delivery they'll know exactly who was on shift
even if it wasnt the driver, you need to report this, this is UPS losing credibility, comeonnow

Exactly. The more time you wait the note it looks like something else happened. Also. In thinking those with stolen phone should send pics and your stories to android police blog and other blogs so not publicity can be made. If thief's know people are aware there is an issue they may not rus riskh it.
Sent from my HTC One using xda app-developers app

Seriosuly?
Your Purchase was stolen during delivery and you don't even tell them??? Duuude

Note 8 Return no more promotion??

So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?

Did you return it or exchange it for another Note 8?

Dodge DeBoulet said:
Did you return it or exchange it for another Note 8?
Click to expand...
Click to collapse
Yes I did

alfamega190 said:
Yes I did
Click to expand...
Click to collapse
I also tried another claim and it got rejected

alfamega190 said:
Yes I did
Click to expand...
Click to collapse
I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:

alfamega190 said:
I also tried another claim and it got rejected
Click to expand...
Click to collapse
Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.

Ryland Johnson said:
I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:
Click to expand...
Click to collapse
I did the SD card n charger

alfamega190 said:
I did the SD card n charger
Click to expand...
Click to collapse
I thought maybe it disappeared cuz I exchanged my phone for another.

kat3k said:
Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.
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That's a very clever tactic Samsung used. From a profitable point of view. This was my first direct order from Samsung, think next time I'd stick with my own provider. Least returns and replacement is easier. Not that I've sent anything back to Samsung , wife and I ordered a Note 8 each.
Sent from my SM-N950U using Tapatalk

alfamega190 said:
So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?
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Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.

Gerbowski said:
Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.
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U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good

alfamega190 said:
U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good
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Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.

alfamega190 said:
Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.
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Ooh man. Maybe that means ill get confirmation soon. I submitted mine info the 15th. But what about the tmobike BoGO deal? Anyone got info on how long that takes?

Says up to 8 weeks for the bogo promo, but I also had to return a device and resumitted a third claim in case the first one got cancelled or anything due to the exchange, I checked yesterday on Sammy website and it showed my first two were about to be shipped and the third newest claim got denied saying it was out of the date or something but I know it wasnt.