So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?
Did you return it or exchange it for another Note 8?
Dodge DeBoulet said:
Did you return it or exchange it for another Note 8?
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Yes I did
alfamega190 said:
Yes I did
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I also tried another claim and it got rejected
alfamega190 said:
Yes I did
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I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:
alfamega190 said:
I also tried another claim and it got rejected
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Click to collapse
Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.
Ryland Johnson said:
I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:
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I did the SD card n charger
alfamega190 said:
I did the SD card n charger
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I thought maybe it disappeared cuz I exchanged my phone for another.
kat3k said:
Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.
Click to expand...
Click to collapse
That's a very clever tactic Samsung used. From a profitable point of view. This was my first direct order from Samsung, think next time I'd stick with my own provider. Least returns and replacement is easier. Not that I've sent anything back to Samsung , wife and I ordered a Note 8 each.
Sent from my SM-N950U using Tapatalk
alfamega190 said:
So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?
Click to expand...
Click to collapse
Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.
Gerbowski said:
Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.
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U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good
alfamega190 said:
U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good
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Click to collapse
Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.
alfamega190 said:
Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.
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Click to collapse
Ooh man. Maybe that means ill get confirmation soon. I submitted mine info the 15th. But what about the tmobike BoGO deal? Anyone got info on how long that takes?
Says up to 8 weeks for the bogo promo, but I also had to return a device and resumitted a third claim in case the first one got cancelled or anything due to the exchange, I checked yesterday on Sammy website and it showed my first two were about to be shipped and the third newest claim got denied saying it was out of the date or something but I know it wasnt.
Related
Been checking all weekend and finally was given the option to purchase the 16GB version. I had signed up for the alert but never received notification that it was available.
Dang, Google. That was a quick 3-4 week layover.
In Stock
Delivered in 3-5 business days. Applicable shipping and taxes calculated at checkout. Learn more›
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Literally ordered one the moment it came back in stock.
Sent from my Galaxy Nexus using XDA Premium HD app
Anyone else think this is a second batch and likely has less defects?
ClanUrdnot said:
Anyone else think this is a second batch and likely has less defects?
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One would hope.
ClanUrdnot said:
Anyone else think this is a second batch and likely has less defects?
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Hopefully.. I ordered the 20th, and received mine Friday the 27th. I ordered hours before they took it off the market all together. When they were saying 3-4 weeks. It only took 7 days to have it in my hand, but. I also RMA'd it later that night for the screen lifting, and light bleed issues.
Now I'm waiting on a shipping confirmation for the replacement. I hope that one is solid.
Also wondering. Someone had said the other day Google and ASUS were aware of the defects and wouldn't be shipping any defective devices anymore.
Google declined my order 8 days ago. Said my credit card has a problem. I contacted the credit card company and they said nothing is wrong with it. Then I ordered stuffs from Amazon and everything was OK. Right now I can't access my Google Wallet account. I don't know what to do. ;((((((
valapsp said:
Google declined my order 8 days ago. Said my credit card has a problem. I contacted the credit card company and they said nothing is wrong with it. Then I ordered stuffs from Amazon and everything was OK. Right now I can't access my Google Wallet account. I don't know what to do. ;((((((
Click to expand...
Click to collapse
Remove / Add the card again. Place the order over the phone so they can let you know immediately if there's an issue.
valapsp said:
Google declined my order 8 days ago. Said my credit card has a problem. I contacted the credit card company and they said nothing is wrong with it. Then I ordered stuffs from Amazon and everything was OK. Right now I can't access my Google Wallet account. I don't know what to do. ;((((((
Click to expand...
Click to collapse
Call Google. 855-836-3987
Sent from my Nexus 7 using xda app-developers app
I cant access wallet right now either.. Trying to check on order. Seems to be down.
I can't even enter wallet.google.com/manage.
---------- Post added at 05:25 PM ---------- Previous post was at 05:23 PM ----------
I've already called them twice and every time they assigned a specialist to my case but I've never got a follow up.
Against better judgement I jumped in for one and hope to receive it in the near future.
Itchiee said:
Against better judgement I jumped in for one and hope to receive it in the near future.
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When I ordered the purchase confirmation said it will be delivered in 3-5 business days.
When You Register Your Qualifying Card On Samsung Pay On Your Galaxy S6, S6 Edge, S6 Edge+ Or Note5
Now for a limited time only, activate Samsung Pay on your Galaxy S6, S6 edge, S6 edge+ or Note5 with your Samsung Account ID and register a qualifying card with Samsung Pay, and receive a free Wireless Charging Pad.** Offer expires 11/08/2015. Not all credit or debit cards are compatible with Samsung Pay. Your card must be compatible with Samsung Pay in order for you to register it with Samsung Pay and qualify for this offer. http://www.samsung.com/us/explore/latest-galaxy-smartphones/
You're late to the party man lol, this is old news.
Sent from my SM-N920T using Tapatalk
Didn't that offer expire a few weeks ago?
Sent from my SAMSUNG-SM-N920A using Tapatalk
I did see one a few weeks ago. Seems to be a new one. Maybe since verizon just rolled out samsung pay.
Do you know how long til they confirm you will get it?
I got mine today.
Samsung sent me 2 of them, both black. Not sure how this happened, but I am not going to argue, that's for sure.
The weird part is I got an email yesterday telling me it was still on back order. Maybe that is for the other 5 they are going to accidentally send me?
InFiD3ViL said:
I got mine today.
Samsung sent me 2 of them, both black. Not sure how this happened, but I am not going to argue, that's for sure.
The weird part is I got an email yesterday telling me it was still on back order. Maybe that is for the other 5 they are going to accidentally send me?
Click to expand...
Click to collapse
how long did it take from submitting form to receiving the unit?
skchan2 said:
how long did it take from submitting form to receiving the unit?
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Click to collapse
I ordered it the same day that the full version of Samsung Pay came out, which I think was the 28th of September.
Come to think of it, I had a lot of issues getting the order to complete since I think the site was getting hammered with requests for the offer. I am thinking that may be how I wound up getting 2 of them. I remember having to try and re-submit the order multiple times because it would time out on almost each step.
So 30 days from order to front door. That's not too bad for that kind of promotion. Faster than most rebates too.
Has to be a new offer.
Offer valid 10/28/15 – 11/8/15
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
ErickF said:
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
Click to expand...
Click to collapse
The T&C say no.
I put in for each of our phones.... so 3 of them should be delivered.
I got the phone on 9/29 signed up the same day. Rooted it and said goodbye to samsung pay 10/29. Coincidentally the same day they shipped me the free charger.
The new offer is not working on my wife's note5. She just signed up and added a card today but the app says the promotion is expired. WTF Samsung!
I noticed the dates on the app are dofferent. Maybe try their website. What cards are yall using? I'm having trouble just trying to find a correct card
ErickF said:
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
Click to expand...
Click to collapse
Its worth a shot anyways. This time they don't provide a promo code that is on your phone like they did with the first promo. Samsung got smart and are tracking it by IMEI and Wifi MAC Address this time around so it should only be a 1 time thing now.
954wrecker said:
I got the phone on 9/29 signed up the same day. Rooted it and said goodbye to samsung pay 10/29. Coincidentally the same day they shipped me the free charger.
Click to expand...
Click to collapse
Why are you surprised? Once you do the offer and get the promo code and make the Samsung order, Samsung doesn't check to see if you are still using it.
bagged00 said:
I noticed the dates on the app are dofferent. Maybe try their website. What cards are yall using? I'm having trouble just trying to find a correct card
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Click to collapse
Really dude? Check the link below it tells you all the cards it supports.
http://www.samsung.com/us/samsung-pay/
USA only, ****in hell.
ericdabbs said:
Really dude? Check the link below it tells you all the cards it supports.
http://www.samsung.com/us/samsung-pay/
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Awesome reply. However I've already been on their website along with their app. I have 2 of the 5 cards they say to have and they don't work. Hence my question what cards are you guys using?
I had 5 different Amex cards linked and working for a month before i got rid of it and finally rooted it a few days ago
I've been able to sign up for it but the status has been "pending" for like over a week now.
Sent from my SM-N920S using Tapatalk
cajunaggie87 said:
I've been able to sign up for it but the status has been "pending" for like over a week now.
Sent from my SM-N920S using Tapatalk
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It took me almost a month, but I finally got mine delivered this week. Works and was completely free. Can't complain.
Does anyone know how to get your preorder bonus when you preordered the note 9 from t mobile
cherylbaker said:
Does anyone know how to get your preorder bonus when you preordered the note 9 from t mobile
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I was just looking for that. I read about it in one of the threads last week, now I can't find it. From what I remember once you get your phone you must register it with Samsung then apply for the promo.
You register with samsung, then get it through the Shop Samsung app on your phone.
cherylbaker said:
Does anyone know how to get your preorder bonus when you preordered the note 9 from t mobile
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Click to collapse
See pictures. I did it in the ShopSamsung app on my phone. Just attach a photo of your preorder reciept.
Got it thanks for the help. I will register and ordered. I will now the wait Hahahahaha
wasn't any of this have had to be done before the 24th of August?
bober10113 said:
wasn't any of this have had to be done before the 24th of August?
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Click to collapse
You have until midnight on September 13th 2018 to register for promo from Samsung. The 23rd of August was the last day to preorder the phone.
brianlp said:
You have until midnight on September 13th 2018 to register for promo from Samsung. The 23rd of August was the last day to preorder the phone.
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yeah and by pre ordering you had gifts.
brianlp said:
You have until midnight on September 13th 2018 to register for promo from Samsung. The 23rd of August was the last day to preorder the phone.
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Click to collapse
Can you register for the promo without the phone? Mine isn't coming until the 19th.
PsiPhiDan said:
Can you register for the promo without the phone? Mine isn't coming until the 19th.
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Click to collapse
think you need imei and proof of purchase
PsiPhiDan said:
Can you register for the promo without the phone? Mine isn't coming until the 19th.
Click to expand...
Click to collapse
bober10113 said:
think you need imei and proof of purchase
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Click to collapse
I'm sure you can. I uploaded the preorder receipt I got from T-Mobile which was dated the twenty-third, as proof of purchase. I believe it already had the IMEI number of the phone it. My claim is still under review since I just did this today.
RaymondPJR said:
I'm sure you can. I uploaded the preorder receipt I got from T-Mobile which was dated the twenty-third, as proof of purchase. I believe it already had the IMEI number of the phone it. My claim is still under review since I just did this today.
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Click to collapse
I have my T-Mobile receipt. But where did you see the IMEI? I see a 12-digit SKU on my contract that was emailed me but I cannot find an IMEI.
You don't have an IMEI yet. You don't get an IMEI until you have the phone.
Got mine approved. Too bad it ships weeks from now
To get the bonus, it is usually a 2 step process.
First you need to pre-register / pre-order the phone between Aug 9-23.
Second you buy the phone and must complete the bonus submission by late September. You complete the submission by going into your Samsung account Offers section and enter the date of purchase, IMEI, etc. Then Samsung will send you the bonus gift.
If you don’t pre-register and just buy the phone and submit the information through the website and not through your Offers section, there is a slim chance you will get the bonus. That’s how it worked for the previous Note bonuses.
PsiPhiDan said:
I have my T-Mobile receipt. But where did you see the IMEI? I see a 12-digit SKU on my contract that was emailed me but I cannot find an IMEI.
Click to expand...
Click to collapse
@rbiter said:
You don't have an IMEI yet. You don't get an IMEI until you have the phone.
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Click to collapse
I finally read the receipt. It listed the IMEI of my Note 8 trade in. Sorry for misleading you. Still I'm sure this will be accepted.
RaymondPJR said:
I finally read the receipt. It listed the IMEI of my Note 8 trade in. Sorry for misleading you. Still I'm sure this will be accepted.
Click to expand...
Click to collapse
Yep, no problem.
RaymondPJR said:
See pictures. I did it in the ShopSamsung app on my phone. Just attach a photo of your preorder reciept.
Click to expand...
Click to collapse
How did you start? I cannot find the promo in the shop Samsung app.
I have pre-order my Note 9 on 21-Aug and got on 28-Aug. and pre-ordered phones to be activated before 31st Aug as per Samsung. After activation on My Galaxy app, the pre-order Gift -Gear Sport watch listed in next 2 days...
Here in india its price for retails is 23000 /- so I have Paid Rs. 5000 /- with Gift coupon code.
The sites tells that it will delivered in 10 - 12 days.
I didn't have to write or show proof of purchase, it asked where I got the phone and it did the rest(shop Samsung app) headphones shipped two week earlier then it was suppose to
Sent from my SM-N960U using Tapatalk
I see various posts referring to both shippers , most referring to carrier shipped phones. Having never ordered any of my previous Samsung phones directly from Samsung, who do they normally ship with? I get the impression it's FedEx although I'd prefer UPS. With FedEx, if experience is any indicator, he'll stand in the street and throw the package at the house, fake the signature and drive off.
When I pre-ordered my Verizon S8+ in 2017 through Samsung.com it delivered via FedEx.
I'm not sure if the phones ship from Samsung or from our carriers (if it's a carrier specific model) or if they have changed their carrier in the last 2 years.
From what I've seen for the S10, those who have pre-ordered from Sprint have UPS labels created.
I just got my shipping notice for my S10+. It's coming UPS from T-mobile
naquadriax said:
I just got my shipping notice for my S10+. It's coming UPS from T-mobile
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Thanks, I knew the carriers used UPS, but I was wondering about Samsung.com.
Tel864 said:
Thanks, I knew the carriers used UPS, but I was wondering about Samsung.com.
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Click to collapse
Always fedex in my case buying from samsung.com
iraqgsm said:
Always fedex in my case buying from samsung.com
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Thanks, at least they come by earlier in the day. I'm right down the street from UPS and I always have an after dark delivery with them.
FedEx brought my S9+. I think I left an auth form in case it needed a sig but I'm pretty sure it didn't. They are always early at my house too even though they travel quite a ways.
dmb219 said:
FedEx brought my S9+. I think I left an auth form in case it needed a sig but I'm pretty sure it didn't. They are always early at my house too even though they travel quite a ways.
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Click to collapse
Thanks, but looking at their FAQ one of the questions is why they require a signature for the phone. I'm going to assume it does just in case.
Tel864 said:
Thanks, but looking at their FAQ one of the questions is why they require a signature for the phone. I'm going to assume it does just in case.
Click to expand...
Click to collapse
That phone might have needed a sig. My Pixel that came last fall didn't but the Samsung might have. That would be why I left the sig auth form since I was at work that day. this is the form I used.
It's been a "long time" since Google officially released a flagship Pixel in India.
Pre-booking starts on 6th October at 9:30 PM on Flipkart.
https://twitter.com/i/web/status/1575850807735382017
Only 128 gb versions are on pre-order on Flipkart, even for the "Pro" model .
What do you guys think - will there be any way to get it offline in coming days?
Nitin
nitin.chobhe said:
What do you guys think - will there be any way to get it offline in coming days?
Nitin
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Unlikely. I checked with a few reputed stores in Mumbai, no 1 has it or plans on having it. I asked croma on launch day, they too said no.
Both of them show sold out on FK right now. Any idea if these are going to come back for sale anytime soon?
ravi190993 said:
Unlikely. I checked with a few reputed stores in Mumbai, no 1 has it or plans on having it. I asked croma on launch day, they too said no.
Click to expand...
Click to collapse
That's sad... I was hoping to get some Diwali offers in offline stores Last time with Pixel 2 XL, had got Sennheiser BT headset (worth 8-10K and JIO annual subscription (worth 10K).
Nitin
ravi190993 said:
Both of them show sold out on FK right now. Any idea if these are going to come back for sale anytime soon?
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Click to collapse
On 6th, 7/7 Pro came back to stock post midnight for sometime.
What I've noticed is the pro model came back to stock for sometime in the morning hours on 7th and today.
Virgo_Guy said:
On 6th, 7/7 Pro came back to stock post midnight for sometime.
What I've noticed is the pro model came back to stock for sometime in the morning hours on 7th and today.
Click to expand...
Click to collapse
I missed it on 6th. On 7th I was able to book 1 for myself. I need to book 1 more for another family member.
I am keeping a continuous tab on FK but keep getting sold out error. Any specific time / pattern on which 7 pro comes back to stock on FK?
I will keep an eye today morning to see if I can get lucky.
ravi190993 said:
.... Any specific time / pattern on which 7 pro comes back to stock on FK?
I will keep an eye today morning to see if I can get lucky.
Click to expand...
Click to collapse
No specific time. I guess those restocking units are the ones cancelled by buyers who bought on first sale and changed mind later(128 gigs isn't enough for all).
Virgo_Guy said:
No specific time. I guess those restocking units are the ones cancelled by buyers who bought on first sale and changed mind later(128 gigs isn't enough for all).
Click to expand...
Click to collapse
Yep. 128gb is too less for a primary phone tbh.
7 series are back in stock @ flipkart.
Maynot last long.
Virgo_Guy said:
7 series are back in stock @ flipkart.
Maynot last long.
Click to expand...
Click to collapse
Booked 7 pro. Thanks a lot for the update.
again going for sale tomorrow on flipkart, will the HDFC bank offer of 10k cashback that's still mystery but its showing there. Hope so it's there, it will be great
abhi0502 said:
again going for sale tomorrow on flipkart, will the HDFC bank offer of 10k cashback that's still mystery but its showing there. Hope so it's there, it will be great
Click to expand...
Click to collapse
It was an error it seems.
now again it got updated with SBI CARD
abhi0502 said:
now again it got updated with SBI CARD
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Click to collapse
Not many use SBI/Kotak CC I think.
As such, I would say it's not worth buying at a starting price of 60k.
Recieved my pixel 7 today here in India. Seems good so far !
Virgo_Guy said:
Not many use SBI/Kotak CC I think.
As such, I would say it's not worth buying at a starting price of 60k.
Click to expand...
Click to collapse
yeah hope so more commonlyused CC offer will come.
Now as more pixels are getting sold out the main issue is after sales service, as i live in Mumbai, Service center is available only in Thane and i have to go to Thane for any repair work of the phone.
abhi0502 said:
......
Now as more pixels are getting sold out the main issue is after sales service, as i live in Mumbai, Service center is available only in Thane and i have to go to Thane for any repair work of the phone.
Click to expand...
Click to collapse
Be very happy bcoz the rest of India will need to go to Thane or Hyderabad or courier it... and all that.
abhi0502 said:
yeah hope so more commonlyused CC offer will come.
Now as more pixels are getting sold out the main issue is after sales service, as i live in Mumbai, Service center is available only in Thane and i have to go to Thane for any repair work of the phone.
Click to expand...
Click to collapse
Last time I owned a pixel, it was a pixel 2 and the service was pretty good. The service center would provide a pickup and drop service within Mumbai. So let's hope it remains the same.