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[Q] Not being charged EIP?

Ordered my note 4 about 2 weeks after it's release. I've just gotten what I think is my 5th, at least the 4th, bill. I've yet to be charged an EIP payment. It even says there is no EIP on the account. Is it possible TMO screwed up and gave me a free phone? I know I've had plenty of screwups with them before, just never on the positive side for me. Anyone else ever have an issue like this? I don't want to bring it to their attention if they don't know, that's be dumb. Just wondering if anyone else has experienced this?

tony yayo said:
Ordered my note 4 about 2 weeks after it's release. I've just gotten what I think is my 5th, at least the 4th, bill. I've yet to be charged an EIP payment. It even says there is no EIP on the account. Is it possible TMO screwed up and gave me a free phone? I know I've had plenty of screwups with them before, just never on the positive side for me. Anyone else ever have an issue like this? I don't want to bring it to their attention if they don't know, that's be dumb. Just wondering if anyone else has experienced this?
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Wow, this is an interesting one. I work at tmobile. I can tell you that you would have signed an EIP agreement when you purchased the phone if you got it in store. This agreement would show how many payments you are making over the next 24 months for the phone. If you never got one of those, and you have a receipt for the full price of the phone, i think you should take the money and run haha, that sounds like a free phone. If you wish for someone to check the account without charging you for the mistake - I can give it a little overview when I get in today at 1pm PST - you'll have to PM me tho, these are private matters and I still need to follow the rules haha.

ccheww said:
Wow, this is an interesting one. I work at tmobile. I can tell you that you would have signed an EIP agreement when you purchased the phone if you got it in store. This agreement would show how many payments you are making over the next 24 months for the phone. If you never got one of those, and you have a receipt for the full price of the phone, i think you should take the money and run haha, that sounds like a free phone. If you wish for someone to check the account without charging you for the mistake - I can give it a little overview when I get in today at 1pm PST - you'll have to PM me tho, these are private matters and I still need to follow the rules haha.
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Haven't been on in a while but wanted to come back and say this is now my 7TH bill! No EIP payment anywhere. What the hell do I do? I wonder if it has anything to do with me being a customer back when phones were subsidized still? Just very strange and don't want to bring it to their attention if I don't have to, they've screwed me before so...
BTW, I didn't pay full price only the taxes when I ordered online, I believe I electronically signed an EIP but no receipt for full payment obviously though. It does show on the TMO website as being available for use with them, which, it obviously already is.

tony yayo said:
Haven't been on in a while but wanted to come back and say this is now my 7TH bill! No EIP payment anywhere. What the hell do I do? I wonder if it has anything to do with me being a customer back when phones were subsidized still? Just very strange and don't want to bring it to their attention if I don't have to, they've screwed me before so...
BTW, I didn't pay full price only the taxes when I ordered online, I believe I electronically signed an EIP but no receipt for full payment obviously though. It does show on the TMO website as being available for use with them, which, it obviously already is.
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Same thing happened to a guy I work with, with his iPhone 6 plus he waited and waited and nothing. So he finally called in just to make sure his accnt was OK and after the overview there is no record of his eip. So it's ur free phone
Sent from my SM-N910T using XDA Free mobile app

Pay over the phone next time you pay your bill and just ask a vague question about how your account is doing or something along those lines haha you lucky sob

Lucky lucky

_-..zKiLLA..-_ said:
Pay over the phone next time you pay your bill and just ask a vague question about how your account is doing or something along those lines haha you lucky sob
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I wonder if I ask them in chat if I'm eligible for an EIP on the S6, that should tell me. They won't let me if I owe them for my Note 4 right?

tony yayo said:
I wonder if I ask them in chat if I'm eligible for an EIP on the S6, that should tell me. They won't let me if I owe them for my Note 4 right?
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Worth a try. Check the imei on their website to see if it says anything about it being owed. Or on my tmobile under billing. It shows what phone you have financed and how much you owe and paymemts left.
Sent from my SM-N910T using XDA Free mobile app

flipq88 said:
Worth a try. Check the imei on their website to see if it says anything about it being owed. Or on my tmobile under billing. It shows what phone you have financed and how much you owe and paymemts left.
Sent from my SM-N910T using XDA Free mobile app
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It says in billing I have no EIP on this account. Maybe I'll pick up the Gear S just to see what they say about the EIP and to play with it for a few days. Hmm..

I think the same thing just happened to me. I Pre-Ordered the Galaxy S7 Edge on T-Mobile, and it arrived on February 29th. I have now received my 2nd bill and they still haven't charged me for the phone, and the account doesn't list an active EIP on my line.
If I went to the phone section to try an upgrade it said "You are a Jump Customer. You are ineligible to jump because you have no Active Equipment Installment Plan" Since they said I couldn't jump I proceeded to take Jump off of my line and the next day when I go to the same page, there is a large "Upgrade" button next to the picture of the S7. Is that basically a confirmation that I own this phone and T-Mobile screwed the pooch?

$50 credit

Just called tmo and was able to get a $50 credit due to the price drop and having bought the gs6 in the last 30 days. Give them a call if you recently picked up the phone before the price drop. Good luck.
Sent from my SM-G920T using XDA Free mobile app

Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
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What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
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That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.

I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk

jonahtriangle said:
I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk
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You should have tried the Netflix promo because it worked for any s6 within a time frame. They said it was only for pre-orders but it worked for both my phones I bought in store.

ThePagel said:
What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.
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where was this free year of netflix?!

masri1987 said:
where was this free year of netflix?!
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Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.

ThePagel said:
Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.
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wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\

masri1987 said:
wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\
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Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.

ThePagel said:
Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.
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lucky them!

I bought my S6 on release day in a T-Mobile store. I got the Netflix deal with no problem. My wife upgraded from the Note 4 to the S6 Edge about 2 weeks before the price drop ? I called and they took $100 from the overall EIP. I'm cool with that!
Sent from my SM-G920T using Tapatalk

to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill

scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
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Some of you might have been fools for buying within the first week but I can tell you right now I was not. I knew I was not going to get the best price and miss out on alot of deals by buying the first week, I just wanted the phone and didn't want to wait.

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
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Are you really upset because you paid top dollar and bought it the very week it came out? Are you new to buying -anything-? That's how EVERYTHING works. when something new and shiny comes out it's expensive as crap, after the initial few weeks it slowly starts dropping in price until its outdated and massively cheap or not even on the market anymore. How is someone having to explain this to you?
Paradoxumical said:
That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.
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I would -LOVE- for you to break down how all this occurred in a step by step format so others could benefit from your way of handling their customer service in the future if you'd be so kind please. Due to various issues with Tmobile screwing me over and me finally figuring it out (related to their "warranty" that doesnt warranty -anything-) and ongoing issues within my account, I was given a MASSIVE discount on the S6, 2 free phones and 200 dollars credit, but again that was mostly due to me realizing theyve been screwing me over for a -long- while, then not giving in until they evened the score properly. (Also got the netflix promo, but that was unrelated to their compensation)
jonahtriangle said:
I did not get netflix it was online only.
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The netflix promotion was available for any and all S6/Edges during the promo timeframe, I got mine in-store the day it came out and was able to use the online promo for netflix without issue
scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
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Click to collapse
I'm all for trying to get freebies and do it myself regularly, but if you are -honestly- upset that you got "screwed" over because you didn't get a cheaper price or special goodies on an initial release purchase, you're just being silly. that's how EVERYTHING works. the early adopters get the highest price and often buggy product in return for being "The first of the first". how does anyone not get that? It happens with quite literally everything, with technology being a leader in example.

Samsung Promotion problem

So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?

Send it in, waiting sounds like a long shot. As long as you have the receipt with the mac and imei you are good.

GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
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This happened to me when I got the s7e. I was able to get the vr anyway. Worse case scenario talk to tmoblie and they will make sure ypu get product you wanted. My mother was getting the note 7 and they didn't have the color she wanted anywhere. They told her they were getting some this week but I told them she'd be outside the promotional date. They told us not to worry that they would get the gear fit through them.
Sent from my SM-N930T using XDA-Developers mobile app

GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
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I would of filed the promotion for both phones lol before you returned the other one.
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Thanks for the advice everyone. I'll send in the original qualified contract with the new contract with tmobile explanation and see what happens.
Sent from my SM-G930T using XDA-Developers mobile app

What heppend after?

KBay said:
What heppend after?
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2 recalls....lol.
Sent from my Note 7, S7 Edge or S6

Where is the preorder gift link? I can't for the life of me find it.

Anyone have a link to the preorder gifts to register your phone?
Sent from my SM-N900V using XDA Free mobile app

Download the Shop Samsung app in the Samsung store and hit the Promotions link on the left side menu. From the Note 8 of course.

Ugh. I'm not activating it till tomorrow. I tried using my note 3 but it wouldn't work.
Sent from my SM-N900V using XDA Free mobile app

Kind of unrelated but when I went to that Samsung app it showed an option to purchase a s8 plus for 11.99 total price. I tried to do it but then it popped up to 899. Luckily I took a screen shot, wonder if I can press this and get a second phone for $12 ?
Sent from my SM-N900V using XDA Free mobile app

I registered for the camera gift yesterday evening. It shipped this evening and I should have it on Monday per FedEx tracking, woot!

You need to do it from your Note 8 even though the web site says you can do it via the web. It would just link me to the Samsung app. Once I opened that it recognized my Note 8 and asked me the basic questions and then I made my choice. I took a picture of the receipt and within an hour I got the "Congratulations" email. They are supposed to ship around 9/25 based on what the Samsung app said.

Mike02z said:
You need to do it from your Note 8 even though the web site says you can do it via the web. It would just link me to the Samsung app. Once I opened that it recognized my Note 8 and asked me the basic questions and then I made my choice. I took a picture of the receipt and within an hour I got the "Congratulations" email. They are supposed to ship around 9/25 based on what the Samsung app said.
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How is it that some of these people online posting on YouTube are showing they got a large box with both the charger and the memory card all at once with the phone? I didn't have that option?

MACHEK said:
How is it that some of these people online posting on YouTube are showing they got a large box with both the charger and the memory card all at once with the phone? I didn't have that option?
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That's a gift for collaborators and reviewers who promote Samsung.

MACHEK said:
How is it that some of these people online posting on YouTube are showing they got a large box with both the charger and the memory card all at once with the phone? I didn't have that option?
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If you order direct from Samsung everything comes together. If you order from a carrier, you have to send in documentation before they ship the gifts to you.

Got it registered, hopefully I get the 256gb card as well!
Sent from my SM-N950U using XDA Free mobile app

MACHEK said:
Got it registered, hopefully I get the 256gb card as well!
Sent from my SM-N950U using XDA Free mobile app
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Fingers crossed here as well. I wouldn't be surprised if those were reserved for the folks that bought directly from Samsung, though.
---------- Post added at 09:34 AM ---------- Previous post was at 09:30 AM ----------
Mike02z said:
You need to do it from your Note 8 even though the web site says you can do it via the web. It would just link me to the Samsung app. Once I opened that it recognized my Note 8 and asked me the basic questions and then I made my choice. I took a picture of the receipt and within an hour I got the "Congratulations" email. They are supposed to ship around 9/25 based on what the Samsung app said.
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You can check the current status of your promotion fulfillment in the app as well. It looks like the date's been pushed out to the week of 10/2 now, at least for me.

MACHEK said:
How is it that some of these people online posting on YouTube are showing they got a large box with both the charger and the memory card all at once with the phone? I didn't have that option?
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Note sure what to say. I could understand that if Samsung was shipping early and the free items came with it but I don't believe Samsung is shipping yet. The only carrier I know for sure has shipped is VZW and since this is a an offer direct from Samsung, not sure how anyone in the US would have received their gifts yet.

Mike02z said:
Note sure what to say. I could understand that if Samsung was shipping early and the free items came with it but I don't believe Samsung is shipping yet. The only carrier I know for sure has shipped is VZW and since this is a an offer direct from Samsung, not sure how anyone in the US would have received their gifts yet.
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People that ordered directly from Samsung started receiving their phones yesterday. Sprint Customers on Wednesday. I know T-Mobile has provided shipping information but I don't know that anyone has received theirs yet.

Registered for the wireless charger and SD card this morning. Accepted and shipping 10/9 but hopefully sooner

Dodge DeBoulet said:
People that ordered directly from Samsung started receiving their phones yesterday. Sprint Customers on Wednesday. I know T-Mobile has provided shipping information but I don't know that anyone has received theirs yet.
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I'm with Sprint and got mine Tuesday around noon. Went to Best buy for a case and they had to go in the back to bring them out, so I got a case and screen protector. The girl who sold me them looked all "butt-hurt" because her Note8 wasn't coming till Wednesday or Thursday. Ordered my 360 camera and it was processed and shipped on Thursday, should be here Saturday or Monday. And I got $200 off the phone too! Battery life is AMAZING and the Gearvr that shipped with the S8+ works great too...phone stays cool and zero lag

Note 8 Return no more promotion??

So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?

Did you return it or exchange it for another Note 8?

Dodge DeBoulet said:
Did you return it or exchange it for another Note 8?
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Yes I did

alfamega190 said:
Yes I did
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I also tried another claim and it got rejected

alfamega190 said:
Yes I did
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I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:

alfamega190 said:
I also tried another claim and it got rejected
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Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.

Ryland Johnson said:
I don't think you understood the question? With an exchange your gift should not be affected. If you started a new order process no free gift will be available. What option did you take?
Ryland :good:
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I did the SD card n charger

alfamega190 said:
I did the SD card n charger
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I thought maybe it disappeared cuz I exchanged my phone for another.

kat3k said:
Here's what I learned the hard way: Samsung does not do exchanges. It does returns and re-orders. I have just had to do this and probably will not get the incentive items that I had to return with the first phone (pre-ordered 8/24). In addition, it was their web page that had problems and made re-orders impossible. And good luck talking to their sales department, which made promises and assurances that were not true. Dealing with them has been a nightmare and I will NEVER AGAIN order directly from Samsung. It's beyond me how they can make the electronics they do and not be able to make a web page that works. They told me over and over they were aware of the web problems and were working on it. But of course by the time it got resolved, incentives were over. Just a word to the wise so you know what to expect.
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That's a very clever tactic Samsung used. From a profitable point of view. This was my first direct order from Samsung, think next time I'd stick with my own provider. Least returns and replacement is easier. Not that I've sent anything back to Samsung , wife and I ordered a Note 8 each.
Sent from my SM-N950U using Tapatalk

alfamega190 said:
So I returned my Note 8 on September 26 to get a replacement for LTE issues. Today I went n checked my promo status which was claimed on Sep. 12 and it's not there anymore. Any ideas?
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Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.

Gerbowski said:
Call customer support ASAP and request promotional item(s). Samsung has extended their promotion to October 15th, based on a friend of mine who showed me his order placed AFTER September 24th and had spoken to customer support. I saw the shipment tracking info, so I'd try again.
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U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good

alfamega190 said:
U was checking through the app and it giving me nothing. So I went to the Samsung browser and my claim is still there. So I think I'm good
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Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.

alfamega190 said:
Jus got shipping confirmation today. Expected Thursday. I claimed wireless charger and SD card.
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Ooh man. Maybe that means ill get confirmation soon. I submitted mine info the 15th. But what about the tmobike BoGO deal? Anyone got info on how long that takes?

Says up to 8 weeks for the bogo promo, but I also had to return a device and resumitted a third claim in case the first one got cancelled or anything due to the exchange, I checked yesterday on Sammy website and it showed my first two were about to be shipped and the third newest claim got denied saying it was out of the date or something but I know it wasnt.