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Fear of Recycled Device - Is your exchanged device better?

I love the nexus 7. My device had the screen lifting issue and I am getting it exchanged. No complains with the exchange policy or the timing. Understand first batch of hardware faces problems but thats a small price to pay for being the early adopter.
What I am concerned with - given how prominent this screen lifting issue is- i hope google/asus is not recycling. That is, i hope they don't take my device, tightened the screw/put on new ones, factory reset, wipe it, put it in a new box and ship it out to the next guy. Coz that means the device i'm getting soon will be someone else's failed device; and given i have already tightened my screw without success, i am wary of my next device showing the same kinda progression after some use.
Furthermore, what if i get a device that had more screen issues that some unlucky folks here are talking about (i feel for them, but mine was perfect, i love the device and every aspect of it, except for just the screen listing issue). I don't want to end up with a hardware that has experienced the screen lifting issue (hence returned and recycled) and/or other screen issues that few folks have talked about. I want a brand new device - from a new batch - but i know that may be asking too much.
What do you guys think? Anybody got their's exchanged yet? If so, what are your experiences with the second device?

I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium

fade79 said:
I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Well, they just said "we'll send you a replacement". Did not mention new or refurb. As for stock running out, I had to be on hold for about 30 minutes (high call volume). So i'm guessing there's a lot of devices coming back and i am wondering if those will be sold later as refurbished products or sent right back out? I don't know manufacturer policies, do all devices that get sent back (even within the first two weeks) fall in the refurb category?

I just ordered a replacement for mine too for the same reason and the replacement order actually says "Nexus 7 16GB Tablet UK - New", so if there are any signs of the one I receive being anything but brand new, I will be very unhappy!

As noted, since our orders say "New" on them, Google would be breaking all sorts of laws if they send out refurbs as new.

Nexus 7 Replacement (Over a month)

Hello,
This is my first post on this forum, but I've been lurking for over a year, but now I'm in a serious need for help. On August 19th, my Nexus 7's screen had cracked due it becoming loose, it had cracked only from me picking it up from the table, and so I had sent it in for a replacement. I received the confirmation that they had received by UPS and now I've been waiting for over a over a month for the replacement. I've tried emailing and all the emails have been the email below or that they're looking into the problem and it's being escalated. I've tried calling and they told me that there was a problem and the replacement order (They are holding $199 on my account) never fully went through and that they had escalated it to a specialist. It's been over 2 weeks with no information and no response from the 'specialist" that I had emailed. I am wondering what I am supposed to do?
Thank you
Hi Anon,
We have verified and resolved an issue delaying delivery of these replacement devices. All affected deliveries have been shipped.
Please rest assured that any delay will be accounted for when calculating the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
Beau
The Google Play Team
Hi Anon,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
Regards,
Michael
The Google Play Team

I know in early September they had an issue with their RMA process and supposedly replacement orders got "stuck" in the system. Mine was affected by this. I had to call several times to get them to move on the issue.
I'd say just keep calling them and bugging them about the issue.

i posted on the pages of a few high up execs at google. I got the same run around crap for over a month until yesterday. after my bank and bbb called them with complaints. I still have the original device to get refunded. I will be buying something else. I LOVE Android but the google device team/ support so called specialist are insanely very non customer service oriented

Thank you for the replies, I'm going to complain to my bank but I welcome any other advice.

Oh man, I'm having the exact same issue. Bought on 8/16, had a device with a bad screen lift, so I RMA'd on 8/29. I sent my device back and have been waiting ever since. I've called twice before and each time it was "forwarded to a specialist." Of which I never hear anything about it. I called tonight and asked them to cancel the RMA and refund my purchase. The CSR then told me she would forward it to two specialists. Whatever. I'm going to give it a few days, and then dispute the charge with my credit card company.

Had the same problem. Requested RMA and ordered replacement on 9/11, followed up on 9/18 (escalated), again on 9/25, and again on 10/2. Got an automated email on 10/5 that my replacing order was canceled and to call for more details. The CSR said she wasn't sure what happened but did mention that the system was down for some time and several orders were stuck in limbo, so she just processed a new RMA for me.
Frustrated that it took so long but glad to finally have forward motion on the issue!
Sent from my Galaxy Nexus using Tapatalk 2

I got my replacement today and it's clearly refurbished. I only got the replacement when I threatened with a dispute, but this refurbished replacement won't even turn on, I'm going to try charging it for a couple hours and hope for the best. It makes a sound when I disconnect it when it's plugged into a wall outlet.

Try holding a bright flashlight to it. Auto brightness may be on.

computingwarren said:
Try holding a bright flashlight to it. Auto brightness may be on.
Click to expand...
Click to collapse
Thank you, but the screen is clearly off. I have either the most terrible luck or Google has some serious problems. I've never had such a bad experience with a product, especially one that I enjoyed using so much.

I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA

AndIKnow said:
I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I brought the tablet to UPS with the RMA slip on the package.
Edit: I can access the nexus 7's storage, but the screen still remains off. I tried doing the flashlight trick and I see no logo on bootup.

Pittsford said:
I brought the tablet to UPS with the RMA slip on the package.
Click to expand...
Click to collapse
Well thanks. I actually gave Google a call and they said that they'll have someone come over and pick it up. I guess it's different in the US of A.
Sent from my Galaxy Nexus using XDA

Returning my Nexus 7 to Google Deutschland

Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0

That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...

once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up

google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..

UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!

lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
Click to expand...
Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.

So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.

LG and sprint admit hardware issue:

LG and Sprint admitted that some models of the LG G4 were defective, and needed to be recalled.
We received this E-mail originally:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
According to sprint if your device was made before September, it has the chance to be defective.
through this up on paint at work:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
LIST OF KNOWN ISSUES THAT DEVICE CAN BE REPLACED FOR:
Flashing Wi-Fi icon or Greyed Setup WiFi option prevents WiFi from turning on.
Description:
WiFi will not turn on, due to flashing WiFi icon, or it being grayed out.
Device will not power on, power cycles, Freezes/Fails to boot up.
Description:
Only device manufactured prior o September 201 may be impacted defects.
Some customers may experience an issue where the their device will not power on. In this case the device not respond in anyway, no LED, no boot up sound, no vibration after pushing the power button, and no charging indicators. In other cased the device will power cycle or fail to completely boot up. In all cases the issue can't be resolved by a battery pull, new battery, or reset.
Split Screen/ garbled LCD
Description:
Only devices manufactured prior to the September 2015 may be impacted with defects.
Customers may experience a LCD failure where part of half the device screen is garbled. This is sometimes referred to as Split Screen Failure.
Camera Fails to Start/ error "Unfortunately Camera has stopped."
Description:
Only device manufactured prior to September 2015 may be impact defects.
Customers may experience an issue where the Camera app fails to launch or start the camera. Customers will receive the error "Unfortunately Camera has Stopped" everytime they try to use the Camera. Some device will will display a black screen then the error message.
What to do if your device has any of this issues:
1. You can go through LG and have them deal with it through warrenty.
2. You can go into a sprint store, and even if the device is not insured with TEP you can get the device replaced as per instructions in the known issues description.
"Action: Exchange (Waive Fee)
There is no work around for this issue. Please determine if the device was manufactured before Sept 2015. If there are no indications of abuse and tampering. As well as the device meets above criteria then please follow the established repair of warranty exchange guidelines for your specific service role and/or organization. "
They will replace the device per Service and repair, which means, yes you will more than likely get a refrub.

soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
Basically, we aren't even allowed to sell the device now till we get replacement inventory because some of the device are impacted with this issue. Seems like they had to many screen and freezing issues and finally had to bite the bullet. This seems to be exclusive to Sprint as the other carrier devices don't seem to have these same issues.
Click to expand...
Click to collapse
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk

cubexg said:
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app

soulysephiroth said:
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok. Any sense in calling now and making a stink or shall I wait until the new inventory arrives? Any specifics I should reference when calling in?
Sent from my LGLS991 using Tapatalk

I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app

Yikes! Such a great phone in so many ways, otherwise.
I've only had the phone for a week, maybe I should return before the 14 days is up? I'm in the Advantage Club so it was shipped from corporate to me. The only issue I had is the power button stopped working, so I pulled the battery to reset it and then couldn't get it to power back up. I finally gave it a little smack on a table and it started working again, haven't seen the issue again.

soulysephiroth said:
I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok great. Are the defective ones going to be identifiable by a serial number do you think or just have to tell them?
Sent from my LGLS991 using Tapatalk

That email is all we knew right now about it heh.
Sent from my LG-H810 using XDA Free mobile app

My model was a preorder model. I'm pretty positive I will qualify for a replacement.

soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
.
Click to expand...
Click to collapse
And what is this identified HARDware issue could be..
So far i've been holding an updates..

Interesting. I sent mine directly to LG for repair a while back after I had the half screen colored snow issue. They wanted to charge me $75 to act as a liaison between me and LG because I don't have Sprint's insurance. I wonder what would happen if I walked into the store with an 'affected' serial number, would they swap me out on the spot (when new ones are in stock)?

So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?

cubexg said:
So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?
Click to expand...
Click to collapse
A few of us have already sent ours back to LG after being in the same situation. Mine wasn't gone that long and luckily I had a backup but still, it would be nice if Sprint were taking care of it for people. It's not like this is a very small issue, it is fairly widespread so they've obviously got some agreement with LG.

Is there a way to confirm that your phone is not affected? I feel very good about my phone, no huge issues I can't live with, but would be nice peace of mind to know I'm not using an affected phone that could go bad any second. How can I confirm?

So after CC, I went for my Sprint "repair". At first the gentleman was kind enough to tell me my account had no notations, nothing there showing him the issue. I gave him the specific date that the sprint CC rep had given me (September 21st) and the exact text of the message (courtesy of soulysephiroth) at which point he was magically able to find it and confirm that - yes my phone was Mfg prior to September (gee - thanks guy). He said best he could do was waive the $75 "repair fee" as I don't pay for TEP. He also advised that I should do as manny others have and reach out to LG directly.
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
TIA to all on the thread!

Since sprint is CDMA you'll need to have them add the phone to your account. You should be able to keep your G4 till the new phone arrives though.
Sent from my LG-H810 using XDA Free mobile app

They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.

cubexg said:
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
Click to expand...
Click to collapse
If you mean swap your SIM to your other phone while you wait then you have to activate that phone. If you already had it on your sprint account then it should still be on there and is very easy to do through the sprint website.
As to using the LG G4 I don't think you can. LG must mark it as lost/stolen or something because when you get the new phone it will have a new SIM and your old SIM is useless and you can't swap it back in.
I'm really hating US cell carries as of late. Back in the good old days you didn't need insurance and if the phone had a warranty issue they replaced it no problem and if they didn't have stock gave you a loner. Now for them to even look at the phone you need insurance and if they replace the phone you pay a deductible.... that is of course unless it is a huge issue like the G4 was and then it needs memo's sent out to inform the stores and it take 3 months to figure out. Complete and utter BS! How did we get to this point where we let them treat us this way?

soulysephiroth said:
They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.
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Were you told when new stock would be in? My sprint repair store tuesday or wednesday but wasnt sure if they were guessing.

Cool.. One last question - I was rooted (using UltraPop) on ZV6.. Flashed back to system image using DD. Does anyone think it's necessary to TOT ZV6 or should I be ok just sending it after a factory wipe?
TIA to everyone!

POOR POOR POOR experience with Motorola customer service.

Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.

JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
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Did you try charging with a different charger, or wireless charging ?

NLBeev said:
Did you try charging with a different charger, or wireless charging ?
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I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.

JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
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It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.

NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
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I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.

JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
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When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.

I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk

JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
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I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.

Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk

I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.

So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.

You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.

Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...