LG and sprint admit hardware issue:

LG and sprint admit hardware issue: - Sprint LG G4

LG and Sprint admitted that some models of the LG G4 were defective, and needed to be recalled.
We received this E-mail originally:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
According to sprint if your device was made before September, it has the chance to be defective.
through this up on paint at work:
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LIST OF KNOWN ISSUES THAT DEVICE CAN BE REPLACED FOR:
Flashing Wi-Fi icon or Greyed Setup WiFi option prevents WiFi from turning on.
Description:
WiFi will not turn on, due to flashing WiFi icon, or it being grayed out.
Device will not power on, power cycles, Freezes/Fails to boot up.
Description:
Only device manufactured prior o September 201 may be impacted defects.
Some customers may experience an issue where the their device will not power on. In this case the device not respond in anyway, no LED, no boot up sound, no vibration after pushing the power button, and no charging indicators. In other cased the device will power cycle or fail to completely boot up. In all cases the issue can't be resolved by a battery pull, new battery, or reset.
Split Screen/ garbled LCD
Description:
Only devices manufactured prior to the September 2015 may be impacted with defects.
Customers may experience a LCD failure where part of half the device screen is garbled. This is sometimes referred to as Split Screen Failure.
Camera Fails to Start/ error "Unfortunately Camera has stopped."
Description:
Only device manufactured prior to September 2015 may be impact defects.
Customers may experience an issue where the Camera app fails to launch or start the camera. Customers will receive the error "Unfortunately Camera has Stopped" everytime they try to use the Camera. Some device will will display a black screen then the error message.
What to do if your device has any of this issues:
1. You can go through LG and have them deal with it through warrenty.
2. You can go into a sprint store, and even if the device is not insured with TEP you can get the device replaced as per instructions in the known issues description.
"Action: Exchange (Waive Fee)
There is no work around for this issue. Please determine if the device was manufactured before Sept 2015. If there are no indications of abuse and tampering. As well as the device meets above criteria then please follow the established repair of warranty exchange guidelines for your specific service role and/or organization. "
They will replace the device per Service and repair, which means, yes you will more than likely get a refrub.

soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
Basically, we aren't even allowed to sell the device now till we get replacement inventory because some of the device are impacted with this issue. Seems like they had to many screen and freezing issues and finally had to bite the bullet. This seems to be exclusive to Sprint as the other carrier devices don't seem to have these same issues.
Click to expand...
Click to collapse
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk

cubexg said:
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app

soulysephiroth said:
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok. Any sense in calling now and making a stink or shall I wait until the new inventory arrives? Any specifics I should reference when calling in?
Sent from my LGLS991 using Tapatalk

I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app

Yikes! Such a great phone in so many ways, otherwise.
I've only had the phone for a week, maybe I should return before the 14 days is up? I'm in the Advantage Club so it was shipped from corporate to me. The only issue I had is the power button stopped working, so I pulled the battery to reset it and then couldn't get it to power back up. I finally gave it a little smack on a table and it started working again, haven't seen the issue again.

soulysephiroth said:
I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok great. Are the defective ones going to be identifiable by a serial number do you think or just have to tell them?
Sent from my LGLS991 using Tapatalk

That email is all we knew right now about it heh.
Sent from my LG-H810 using XDA Free mobile app

My model was a preorder model. I'm pretty positive I will qualify for a replacement.

soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
.
Click to expand...
Click to collapse
And what is this identified HARDware issue could be..
So far i've been holding an updates..

Interesting. I sent mine directly to LG for repair a while back after I had the half screen colored snow issue. They wanted to charge me $75 to act as a liaison between me and LG because I don't have Sprint's insurance. I wonder what would happen if I walked into the store with an 'affected' serial number, would they swap me out on the spot (when new ones are in stock)?

So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?

cubexg said:
So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?
Click to expand...
Click to collapse
A few of us have already sent ours back to LG after being in the same situation. Mine wasn't gone that long and luckily I had a backup but still, it would be nice if Sprint were taking care of it for people. It's not like this is a very small issue, it is fairly widespread so they've obviously got some agreement with LG.

Is there a way to confirm that your phone is not affected? I feel very good about my phone, no huge issues I can't live with, but would be nice peace of mind to know I'm not using an affected phone that could go bad any second. How can I confirm?

So after CC, I went for my Sprint "repair". At first the gentleman was kind enough to tell me my account had no notations, nothing there showing him the issue. I gave him the specific date that the sprint CC rep had given me (September 21st) and the exact text of the message (courtesy of soulysephiroth) at which point he was magically able to find it and confirm that - yes my phone was Mfg prior to September (gee - thanks guy). He said best he could do was waive the $75 "repair fee" as I don't pay for TEP. He also advised that I should do as manny others have and reach out to LG directly.
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
TIA to all on the thread!

Since sprint is CDMA you'll need to have them add the phone to your account. You should be able to keep your G4 till the new phone arrives though.
Sent from my LG-H810 using XDA Free mobile app

They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.

cubexg said:
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
Click to expand...
Click to collapse
If you mean swap your SIM to your other phone while you wait then you have to activate that phone. If you already had it on your sprint account then it should still be on there and is very easy to do through the sprint website.
As to using the LG G4 I don't think you can. LG must mark it as lost/stolen or something because when you get the new phone it will have a new SIM and your old SIM is useless and you can't swap it back in.
I'm really hating US cell carries as of late. Back in the good old days you didn't need insurance and if the phone had a warranty issue they replaced it no problem and if they didn't have stock gave you a loner. Now for them to even look at the phone you need insurance and if they replace the phone you pay a deductible.... that is of course unless it is a huge issue like the G4 was and then it needs memo's sent out to inform the stores and it take 3 months to figure out. Complete and utter BS! How did we get to this point where we let them treat us this way?

soulysephiroth said:
They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.
Click to expand...
Click to collapse
Were you told when new stock would be in? My sprint repair store tuesday or wednesday but wasnt sure if they were guessing.

Cool.. One last question - I was rooted (using UltraPop) on ZV6.. Flashed back to system image using DD. Does anyone think it's necessary to TOT ZV6 or should I be ok just sending it after a factory wipe?
TIA to everyone!

Related

Asus RMA

Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
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Sorry to hear. This is how Asus operates. I RMA'd my Transformer Prime and the morons sent me back a 32 GB unit to replace my 64 GB unit. Now I'm going through the whole damn RMA process again. They're a despicable company.

Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2

Cor-master said:
Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Actually, I have used Asus for PC parts in the past - pretty much just motherboards. Never had any problems. But they treated their customers like garbage with the Transformer Prime, and now we have these problems with the N7. Things like "fixing" non-working GPS on the Prime by removing it from the box as an included feature, breaking people's tablets and claiming the customers broke them, promising updates that will fix serious issues yet only cause more serious issues, sending back the wrong tablet during the RMA process, etc., etc. are not very endearing qualities.
And they do not offer advance replacement for RMA for tablets. I spoke with numerous people there and tried to demand one since they f'ed up and sent me the wrong tablet back during my RMA ordeal, but they wouldn't budge.

rma issues with asus..
I to had a run in with there so called service on a netbook. asus eee atom based. I was told i have to mail it to them . When she give me address of where to mail it. the place was 1.2 miles from my home . SHE AT FIRST SAID IT HAD TO BE MAILED OVER NIGHT UPS. I ASKED FOR NUMBER OF the place. she gave it to me. I called them . They said sure drop it off. But we will have to mail it back to you. I said ok. So i go over there to drop it off go inside the building talk to them show them the rma . They tell me they will NOT Accept it. And that i must mail it.
I DRIVE two building down to a ups drop off place in this industrial area . Go into the ups store tell them what i was told at asus.. They guy says Ok . He takes my tablet sticks a label on it CHARGES ME NOTHING . Walks next door into the ASUS SERVICE CENTER AND HANDS THEM THE PACKAGE. .
IT WAS 4 WEEKS LATER I GOT THE NETBOOK BACK AND i sware they never touched it.. same issue SOLD IT ON EBAY AT A LOSS WITH BAD CAMERA .
AS far as the above post .. comparing asus and MSI AS two top mother board manufacturers .. asus CAN NOT COMPETE TO customer service you get from msi....
I fugured this tablet would be better knowing . well hopping google was going to have some say over QUALITY CONTROL.. Guess i was very wrong..
thanks for hearing my story . and yes ITS TOTALLY TRUE .

My experience with Asus Canada concerning RMAs was with a notebook and it was terrible! They contract out their work here to a 3rd party and coordination between Asus and that 3rd party was terrible. It was a lengthy and unrewarding experience. It was one of the reasons I decided to move to Apple for my notebooks.
Sent from my GT-N7000 using Tapatalk 2

Hello I had to send my nexus 7 also the day Asus SAT 06/08/2012 from Spain to the Czech Republic, the problem is that since Android upgrade to 4.1.1 when you gave it to turn off the tablet jumped a white screen and could not turn it back on, just do not turn on after it was stopped in the letters of Google

CID
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?

r0zj0k3r said:
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
Click to expand...
Click to collapse
If it's obvious when they open the back cover that you've opened it and tampered with it to break that antenna point, I'm guessing they would pretty much have to consider customer induced damage if they are following the policies, but it's possible you will get lucky and the person who makes the call will see the two as unrelated and fix the screen separation issue or them not notice it at all and fix the screen and send it back to you.
To the OP, a lot of time with the transformer prime, customers receive their tablets back or see them changed to ready to ship before they even get notification that the repair process has been started. It's kind of like the tracking system with the USPS used to be back when I had money to purchase a lot of products online. The tracking progress wouldn't be updated until after delivery.
Based on past experience I would guess that your turnaround time will be around a month. The only way that you'll get true progress information in my opinion that's close to reliable is if you contact an asus executive or a representative that's assigned to do damage control and they take up the cause and have some direct correspondence with the repair facility and then give you real progress updates, the automated system and process on status updates in real time just isn't consistent or reliable enough to count on in my opinion.
Gary Key used to move a lot of these through for XDA members but I don't know if he's involved anymore. There's also some executive contact information to call or email some of the higher ups in some of the Asus RMA threads in the prime section in case that's helpful.

tgallant21 said:
Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
Click to expand...
Click to collapse
I've dealt with companies like this in the past. The way to get your problem resolved is the old squeaky grease approach. It takes some work on your part though.
First, find a phone number for ASUS where you can get a real person to answer. Use the internet as his can be the tough part. I've actually found the address for the company I was trying to reach but no number. So I used the address to get the phone number for the suite next to them. I called them to get my the company that I needed's unlisted number.
Once you are able to talk to a real person get their name and a way to contact them if you are disconnected. Tell them your issue. They will then transfer you. If you actually get someone then again get the name and way to contact them. Repeat until you get an answer.
Most likely you will get transferred to voice mail. Leave a detailed message and then call the last person you actually talked to back. (The one that last transfered you) Tell them you want to talk to a person and don't' want voice mail. Do not take no for an answer. Ask to speak with the manager. Be polite but firm. Do not lose your temper.
If you are told someone will call you back get an exact day and time. Try to get their name and number if you can. Call them yourself.
Keep a log of every person you talked to and how to get back in touch with them. Call every person each day until you get them to take care of your situation.
I know it's a ridiculous amount of work to get something done that the company should just handle itself but if you want results sometimes you have to it.

How long it takes in appear the tablet in Global Repair Status Inquiry System? My tablet came to the Czech Republic on Thursday, 09/08/2012, 13/08/2012 Today I still do not see anything only this: You have not reqeusted RMA. for the machines below, however, They Have not Been received by us. I'm worried

Looks like I'm going to need to RMA my Nexus 7 from Google Play again. I did two RMAs earlier through Google Play and they cross shipped me replacements. I'm not sure if that was normal or just special treatment because I was still within my 15 day return period. Will they still cross ship me a replacement now or are they directing people to ASUS?

My repair status has changed to: "Waiting-[WB2] Wait for Swap / Exchange" What does this mean? I have no idea

I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.

Jester23 said:
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
Click to expand...
Click to collapse
from reading about asus warranty support in other threads forums and devices. If they have shipped it back to you without calling/emailing you asking for a credit card. They have either fixed or are just replacing your device.

My RMA experience took just over a month. 9 days to reply to initial email, after which most of it went pretty quick. Delays from arguing with them over whether the repair was covered...but it worked out in the end. Finally got it back yesterday. I'm quite pleased with the repaired unit, no lift and I can't seem to get the flickering to happen any more. Color seems a bit better, though not perfect still. I feel like it might be a different manufacturer of this screen than the first, or just a better version.

What ever happened with your nexus 7? Im going thru the exact same thing.
Thanks
Sent from my cm_tenderloin using xda app-developers app

i can relate, ive sent my n7 in for screen lift, came back with more lift, sent it in again, came back with the touchscreen unresponsive, sent it in for a third time now..if it doesnt come back fixed i am going to ask for a refund, since the tablet spent more than half its lifetime at the repair centre rather than at my hands

Asus support is the worst in the world. They don't care about their customers, and they're incompetent. I speak from experience as a Transformer Prime owner who had to go through their RMA process multiple times.
Sent from my Nexus 7 using XDA Premium HD app

Thank god I bought it from Google! While I know that Google is handling claims for the first year on the nexus 7, they need a permanent warranty exchange system for all the nexus devices. As much as I want to give the finger to carriers and their subsidized phones, you know if my vivid were to break all I have to do is call at&t, and they'll have a refurbished vivid on my door step tommorrow, with a return label to ship my broken phone back. I can't help but think if i bought the galaxy nexus or lg nexus 4 that I'd have to buy a backup phone too as I might be out of a phone for a month or longer otherwise. Seriously the nexus 7 isn't an asus product. No its a Google product, Asus is just the contractor that built it for them so no one should have to deal with their support.
Also I'm all about advanced shipping. Last December I had surgery and was hoping to play some serous battlefield 3 on my PC during my 2 weeks off work, instead my video card broke and was in rma processing the whole friggen time! I got it back a week after I returned to work! No one should have to deal with that crap! Just set up advanced shipping for crying out loud!
Sent from my HTC PH39100 using Tapatalk 2

Antenna issue and HORRIBLE customer service w/ Verizon

I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).

This is in the wrong section. I apologize.

That's their normal policy, one year from original purchase, it's not extended if you have it replaced.

mjones73 said:
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
Click to expand...
Click to collapse
I understand that, but I believe when a supervisor of the company blatantly says the LG G2 has these issues widespread that steps should be taken to ensure a customer isn't stuck with a bad device.

That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.

kylelipp said:
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
Click to expand...
Click to collapse
I said the exact same thing about it being covered and I purchased the phone new and it has no issues physically. I'm dealing with tier 2 now. I appreciate your reply!

I've been trying for years to get coverage upgraded(along with others) in a fringe(but "wealthy" area surrounded by water on all but one side[coverage excellent 2 blocks away] ). Next they will tell you to purchase a fem cell and saying they are "fixing" the tower. GOOD LUCK!
Sounds like an issue with the phone though. If you are still in 1 year warranty, contact LG for new. Otherwise deal with refurb and good luck with that extension.

Omg the same thing has happened too me.. This is my 5th LG g2 the other ones all had the same problem were the screen had dead spots. After talking to a million people. Last time I finally went to a Verizon store and the lady showed me a tablet that said this is a known issue. After I was told they never heard of this happening before at ALL, EVER! So before I left I asked the lady if this happens AGAIN with this handset will they give me a different phone or credit me and upgrade? Because if they posted in this phones website on their store " currently this phone has a manufacturer defect with it's software and you may have to wait for a software upgrade for your phone to work correctly" I WOULDNT of BOUGHT THIS PIECE OF SH!#!! And she said "no sir your going to just have to wait for them too push a software upgrade if you don't want to pay for a new phone or use another upgrade" I am so mad about this I almost broke the phone in half and was going to cancel my account and tell them they will never see a dollar towards the disconnect fees. **** heads! I can't believe Verizon.. It's just crazy they won't work with me on this. I wouldn't of got this phone if I did a little research and seen these issues everyone is having. I was gonna get an m8, motox or s4/5... Should have on another carrier.

Is this a recent development? Or has it happened since you've had the phone?
I say this for a specific reason. I had issue retaining a reliable 4G data lock after I had installed the 24A OTA update. I figured it was the custom ROM I had installed and so posted in that thread. Several people replied saying they had similar issues and replaced their SIM card and the problems went away.
So I followed their suggestion. It fixed the problem immediately. The Verizon rep at the store who replaced my SIM told me something very interesting. Apparently, the OTA updater has a tendency to fry SIM cards, and its not limited to LG, or even Android, phones. Apparently when the latest iOS update was released, a large percentage of devices has their SIM cards fried to various degrees. He even implied that some people couldn't get any service, phone or data, until they had their SIM cards replaced.
If you think the issue started near the time of an OTA update, or even if it didn't, it might be worth going to down to a Verizon store (not one of those Authorized Retailer hacks) and request that you are having issues and want to try swapping your SIM card to see if it fixes the problem. They should be open to this.
Now, not only does the SIM card contain the information necessary to determine which cell towers to connect to, it also contains all the encryption keys necessary to encrypt all communications from the phone to the cell towers. But, it does not pass the keys to the phone. All the data is passed through the chip on the SIM card, and that chip does the encryption. The encrypted data is then passed back to the phone for radio transmission to the towers.
So, if the SIM card got fried somehow, it could completely butcher all communications. Its by no ways a guaranteed fix, but its worth a try. It doesn't cost anything but some time (which is always a frustrating cost).

I had some major issues over all their s3 refurbs they sent me. I filed a complaint with the Better Business Bureau and bam I got a call from a manager who hooked me up with a different phone....which then had a bad speaker on arrival. But the second DNA I received worked flawlessly. Lol.
Just need to remember to be patient and cooperative with them. Don't yell or anything because if your nice then they do more to help.
Sent from my VS980 4G using XDA Free mobile app

You should look into adding the 2 bucks a month extended warranty to your line if you can. You'll always have manufacturer defect protection for any phone you put on the line (at least that's how it is for me) regardless of how old it is or where you got it from. Verizon's policy is (as far as I know) to replace the phone, but the certified like new phone they replace your phone with only comes with one month of warranty (or less).
If you don't agree with verizon's policy regarding warranty replacements you could contact LG and they will have you ship your phone to them, they will attempt to fix it, and if they can't they will send you a new phone, but I believe that they will give you a new 1 year warranty, unlike Verizon. That will prevent you from being SOL if the issue occurs again, but you'll be phone less for a week or so.
I'm not 100% about all of that, but as far as I know its all correct.

Horrible customer service w/ Verizon abt antenna issue.

Delete... Delete...

cmhphotog said:
I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).
Click to expand...
Click to collapse
My suggestion just have them send you a replacement chances are it wont have that issue. If it does you can cross that bridge when you get there but if it does solve your issue which I am certain it will. No need to truly worry about the what if at this point just have them send you a replacement and then deal with it if the issue still exists.

Steamer86 said:
Delete... Delete...
Click to expand...
Click to collapse
You're suggesting that a thread in the general forum which discusses an issue I'm having with the device and service provider, which also asks other users if they have suffered the same issue, be deleted?
How about you delete the stick from your @$$, buddy.

Jweimn said:
My suggestion just have them send you a replacement chances are it wont have that issue. If it does you can cross that bridge when you get there but if it does solve your issue which I am certain it will. No need to truly worry about the what if at this point just have them send you a replacement and then deal with it if the issue still exists.
Click to expand...
Click to collapse
I'm thinking that is my best/only course of action. Thanks for your input!

cmhphotog said:
I'm thinking that is my best/only course of action. Thanks for your input!
Click to expand...
Click to collapse
No problem. I do believe the phone they'll said you will at least be warrantied by LG so if something is wrong you can go that route maybe. I may be wrong though but I'm almost certain a manufacturers warranty is in place even for replacement phones

Jweimn said:
No problem. I do believe the phone they'll said you will at least be warrantied by LG so if something is wrong you can go that route maybe. I may be wrong though but I'm almost certain a manufacturers warranty is in place even for replacement phones
Click to expand...
Click to collapse
Thanks again, brother. I'll do some digging on the warrenty from LG. I love the device, just need to know the calls I should be getting are coming through!

cmhphotog said:
Thanks again, brother. I'll do some digging on the warrenty from LG. I love the device, just need to know the calls I should be getting are coming through!
Click to expand...
Click to collapse
You're welcome. Can't blame you though Its definitely a very important part of The phone that's for sure.

cmhphotog said:
You're suggesting that a thread in the general forum which discusses an issue I'm having with the device and service provider, which also asks other users if they have suffered the same issue, be deleted?
How about you delete the stick from your @$$, buddy.
Click to expand...
Click to collapse
I couldn't delete my own post. That's what that is there for. Pull the log out of yours.

I work for VZW support. Our warranty under the certified like new program ends at the end of your original 1 year period or 90 days, whichever falls later. If you get a replacement sent on day 364, you are covered until day 454.
Sent from my VS980 4G using XDA Premium 4 mobile app

T-Mobile is awesome

I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.

bsanto9 said:
I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.
Click to expand...
Click to collapse
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.

ipaq_101 said:
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.
Click to expand...
Click to collapse
For what it's worth, my brother used to work at a tech support call center (not for T-Mobile), and they DO have scripts, and they're not ALLOWED to "think outside the box." He frequently got frustrated, because he knew that he could troubleshoot his callers' issues and actually help them (since he had a pretty solid base of knowledge about software and computers in general), but he wasn't allowed to go beyond the script.
That doesn't make it any less frustrating when dealing with that kind of tech "support", but knowing that has at least made me better at realizing that the person on the phone isn't the problem, and that I just need to keep insisting to speak to a supervisor to eventually get to someone who actually has authority to DO something besides read cookie-cutter questions and answers from a script.

I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.

ThePagel said:
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.
Click to expand...
Click to collapse
I came from a G2 to the s6. I loved the rear buttons and the tap to wake/sleep feature.
The nexus im unsure of cause of camera quality.
I like the sony line cause their design/size and specs. Still hesitant on the g4 cause I'm now spoiled on the build quality of the s6 and the SD808 plus its a larger phone

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?

v2.2v said:
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?
Click to expand...
Click to collapse
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
The way it works with jump 1.0 is you can upgrade twice per year, starting on the date you originally added jump. So if you added jump in July, you can jump twice any time between July and June, every year. The 6 month wait period only pertained to the first jump upgrade on the account. But obviously if you jump twice in the first half of your cycle, you'll need to wait until your cycle restarts.

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
Nice lol so i lucked out getting on JUMP early lol Note 2, LG G2, HTC One M8, Note 4, S6

Does anybody know if being on Jump 1.0 or Jump 2.0 is dependent on the date you made the original phone purchase ( when you first signed for JUMP).?

How can you tell what version you have. I'm pretty sure I have 2.0. I had to sign up for jump to keep my m8 and get the s6 when it was released. I was under the impression that I have to pay off at least half of the s6 to trade it in for another.
And, yes, I agree Tmobile is awesome.
Edit
I know wich one I have. [emoji1]
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^^^i don't get that option. I get the following message " Your JUMP upgrades have been maximized till 11/18/15".
So I must be on JUMP 1.0

You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so they made me put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. But im not complaining because i just got the s6 and I'm already eligible to jump to what ever I want

bsanto9 said:
You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so it alreadybmad eme put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. Butnim not complaining because i just got the s6 and I'm already eligible to jump yo what ever I want haha
Click to expand...
Click to collapse
Yeah but if you (you as in you your self not the generalized term) jump before the phone is paid off your just giving tmobile money and a phone they didn't earn. Jumping for the rest of us still doesn't add up completely, but it is a nice option if you want to escape your phone at the one year mark. Really the closest jumping comes to making financial sense is if you are half paid off (no more no less) at the one year mark and jump immediately.

I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back

laureanop said:
I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back
Click to expand...
Click to collapse
I agree, I was more than happy to trade my g3 for this phone. I even gave them $50 to get the eip to half so I could jump immediately. What I did didn't financial sense but it was only 50 and I was sick of that phone. I think I'll pay this phone off as long as its battery holds up and Samsung doesn't release a graphene phone in the next two years.

I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.

_Dennis_ said:
I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.
Click to expand...
Click to collapse
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.

ThePagel said:
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.
Click to expand...
Click to collapse
Could be. It's worked before, and while driving bouncing from 2G to 3G allows me to still listen to Spotify. If it's stuck on 2G Spotify does not work. It's disappointing because it's about a 10 minute section of the road.

sprint offering early upgrades for G4 users.

Edit:
This promotion ended.

Lease and easy pay only? That's stupid.

They no longer offer a two year. Anyone on a new plan that two years gets a subsidised phone charge.

RevChappy said:
I'll make this post pretty short. Sprint is giving people early upgrade for those with the LGG4 in IB agreements.
See the attachment.
Click to expand...
Click to collapse
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...

Im a troll said:
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...
Click to expand...
Click to collapse
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.

RevChappy said:
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.
Click to expand...
Click to collapse
Thanks for the quick reply. I'll check it out. It seems weird that some customers would get the offer and others would not... thanks again though!

Is there a date on this? I was told it expired via the Sprint reddit.

I was in there today, and they said that the offer has expired. But they also said they are re-working the offer, and it may be coming back. I'll keep you guys updated!

Is sprint telling people that the phone has a defect on the phone
Sent from my Nexus 6 using Tapatalk

Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?

I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).

KillerDisturbed said:
I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).
Click to expand...
Click to collapse
It's a known issue, so even with out insurance they have to replace it for you.

stcloud99 said:
Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?
Click to expand...
Click to collapse
I believe anyone who had the device replaced by the defect easy getting targeted for the offer.

Don't you like how if your phone has the known issue, but you don't know about it or forget to get it replaced before the end of your term, you have to pay a damage fee for the known defect?

just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."

barelynotlegal said:
just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."
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My device was already replaced last month due to the bootloop, would I still be eligible now?

Considering my device just bootlooped yesterday I intend to call Sprint about this because chat seems clueless, thanks for posting this.

would they let me simply terminate the lease and return the G4 phone without getting a new one? I want to cancel the line the lease is on.

I talked to Sprint and after talking to a couple reps they agreed to terminate the lease and let me upgrade to a different phone if I paid $100. It would usually take one business day but considering my phone is currently out of service they got it to 4 hours.

Unfortunately after a hour of talking, exchanges are only available. Lame. I even mentioned about our whole family has lg issues and we have been with you (sprint) over ten years and you cant or wouldnt contact us, but you can send me a stupid survey text everytime we call. Then i was told i could get the ugrade date reset for 100.00.

Database Develop

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