T-Mobile is awesome - T-Mobile Samsung Galaxy S6

I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.

bsanto9 said:
I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.
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Click to collapse
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.

ipaq_101 said:
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.
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Click to collapse
For what it's worth, my brother used to work at a tech support call center (not for T-Mobile), and they DO have scripts, and they're not ALLOWED to "think outside the box." He frequently got frustrated, because he knew that he could troubleshoot his callers' issues and actually help them (since he had a pretty solid base of knowledge about software and computers in general), but he wasn't allowed to go beyond the script.
That doesn't make it any less frustrating when dealing with that kind of tech "support", but knowing that has at least made me better at realizing that the person on the phone isn't the problem, and that I just need to keep insisting to speak to a supervisor to eventually get to someone who actually has authority to DO something besides read cookie-cutter questions and answers from a script.

I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.

ThePagel said:
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.
Click to expand...
Click to collapse
I came from a G2 to the s6. I loved the rear buttons and the tap to wake/sleep feature.
The nexus im unsure of cause of camera quality.
I like the sony line cause their design/size and specs. Still hesitant on the g4 cause I'm now spoiled on the build quality of the s6 and the SD808 plus its a larger phone

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?

v2.2v said:
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?
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Click to collapse
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
The way it works with jump 1.0 is you can upgrade twice per year, starting on the date you originally added jump. So if you added jump in July, you can jump twice any time between July and June, every year. The 6 month wait period only pertained to the first jump upgrade on the account. But obviously if you jump twice in the first half of your cycle, you'll need to wait until your cycle restarts.

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
Nice lol so i lucked out getting on JUMP early lol Note 2, LG G2, HTC One M8, Note 4, S6

Does anybody know if being on Jump 1.0 or Jump 2.0 is dependent on the date you made the original phone purchase ( when you first signed for JUMP).?

How can you tell what version you have. I'm pretty sure I have 2.0. I had to sign up for jump to keep my m8 and get the s6 when it was released. I was under the impression that I have to pay off at least half of the s6 to trade it in for another.
And, yes, I agree Tmobile is awesome.
Edit
I know wich one I have. [emoji1]
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^^^i don't get that option. I get the following message " Your JUMP upgrades have been maximized till 11/18/15".
So I must be on JUMP 1.0

You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so they made me put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. But im not complaining because i just got the s6 and I'm already eligible to jump to what ever I want

bsanto9 said:
You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so it alreadybmad eme put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. Butnim not complaining because i just got the s6 and I'm already eligible to jump yo what ever I want haha
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Click to collapse
Yeah but if you (you as in you your self not the generalized term) jump before the phone is paid off your just giving tmobile money and a phone they didn't earn. Jumping for the rest of us still doesn't add up completely, but it is a nice option if you want to escape your phone at the one year mark. Really the closest jumping comes to making financial sense is if you are half paid off (no more no less) at the one year mark and jump immediately.

I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back

laureanop said:
I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back
Click to expand...
Click to collapse
I agree, I was more than happy to trade my g3 for this phone. I even gave them $50 to get the eip to half so I could jump immediately. What I did didn't financial sense but it was only 50 and I was sick of that phone. I think I'll pay this phone off as long as its battery holds up and Samsung doesn't release a graphene phone in the next two years.

I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.

_Dennis_ said:
I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.
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Click to collapse
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.

ThePagel said:
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.
Click to expand...
Click to collapse
Could be. It's worked before, and while driving bouncing from 2G to 3G allows me to still listen to Spotify. If it's stuck on 2G Spotify does not work. It's disappointing because it's about a 10 minute section of the road.

Related

Asus RMA

Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
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Sorry to hear. This is how Asus operates. I RMA'd my Transformer Prime and the morons sent me back a 32 GB unit to replace my 64 GB unit. Now I'm going through the whole damn RMA process again. They're a despicable company.
Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2
Cor-master said:
Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Actually, I have used Asus for PC parts in the past - pretty much just motherboards. Never had any problems. But they treated their customers like garbage with the Transformer Prime, and now we have these problems with the N7. Things like "fixing" non-working GPS on the Prime by removing it from the box as an included feature, breaking people's tablets and claiming the customers broke them, promising updates that will fix serious issues yet only cause more serious issues, sending back the wrong tablet during the RMA process, etc., etc. are not very endearing qualities.
And they do not offer advance replacement for RMA for tablets. I spoke with numerous people there and tried to demand one since they f'ed up and sent me the wrong tablet back during my RMA ordeal, but they wouldn't budge.
rma issues with asus..
I to had a run in with there so called service on a netbook. asus eee atom based. I was told i have to mail it to them . When she give me address of where to mail it. the place was 1.2 miles from my home . SHE AT FIRST SAID IT HAD TO BE MAILED OVER NIGHT UPS. I ASKED FOR NUMBER OF the place. she gave it to me. I called them . They said sure drop it off. But we will have to mail it back to you. I said ok. So i go over there to drop it off go inside the building talk to them show them the rma . They tell me they will NOT Accept it. And that i must mail it.
I DRIVE two building down to a ups drop off place in this industrial area . Go into the ups store tell them what i was told at asus.. They guy says Ok . He takes my tablet sticks a label on it CHARGES ME NOTHING . Walks next door into the ASUS SERVICE CENTER AND HANDS THEM THE PACKAGE. .
IT WAS 4 WEEKS LATER I GOT THE NETBOOK BACK AND i sware they never touched it.. same issue SOLD IT ON EBAY AT A LOSS WITH BAD CAMERA .
AS far as the above post .. comparing asus and MSI AS two top mother board manufacturers .. asus CAN NOT COMPETE TO customer service you get from msi....
I fugured this tablet would be better knowing . well hopping google was going to have some say over QUALITY CONTROL.. Guess i was very wrong..
thanks for hearing my story . and yes ITS TOTALLY TRUE .
My experience with Asus Canada concerning RMAs was with a notebook and it was terrible! They contract out their work here to a 3rd party and coordination between Asus and that 3rd party was terrible. It was a lengthy and unrewarding experience. It was one of the reasons I decided to move to Apple for my notebooks.
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Hello I had to send my nexus 7 also the day Asus SAT 06/08/2012 from Spain to the Czech Republic, the problem is that since Android upgrade to 4.1.1 when you gave it to turn off the tablet jumped a white screen and could not turn it back on, just do not turn on after it was stopped in the letters of Google
CID
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
r0zj0k3r said:
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
Click to expand...
Click to collapse
If it's obvious when they open the back cover that you've opened it and tampered with it to break that antenna point, I'm guessing they would pretty much have to consider customer induced damage if they are following the policies, but it's possible you will get lucky and the person who makes the call will see the two as unrelated and fix the screen separation issue or them not notice it at all and fix the screen and send it back to you.
To the OP, a lot of time with the transformer prime, customers receive their tablets back or see them changed to ready to ship before they even get notification that the repair process has been started. It's kind of like the tracking system with the USPS used to be back when I had money to purchase a lot of products online. The tracking progress wouldn't be updated until after delivery.
Based on past experience I would guess that your turnaround time will be around a month. The only way that you'll get true progress information in my opinion that's close to reliable is if you contact an asus executive or a representative that's assigned to do damage control and they take up the cause and have some direct correspondence with the repair facility and then give you real progress updates, the automated system and process on status updates in real time just isn't consistent or reliable enough to count on in my opinion.
Gary Key used to move a lot of these through for XDA members but I don't know if he's involved anymore. There's also some executive contact information to call or email some of the higher ups in some of the Asus RMA threads in the prime section in case that's helpful.
tgallant21 said:
Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
Click to expand...
Click to collapse
I've dealt with companies like this in the past. The way to get your problem resolved is the old squeaky grease approach. It takes some work on your part though.
First, find a phone number for ASUS where you can get a real person to answer. Use the internet as his can be the tough part. I've actually found the address for the company I was trying to reach but no number. So I used the address to get the phone number for the suite next to them. I called them to get my the company that I needed's unlisted number.
Once you are able to talk to a real person get their name and a way to contact them if you are disconnected. Tell them your issue. They will then transfer you. If you actually get someone then again get the name and way to contact them. Repeat until you get an answer.
Most likely you will get transferred to voice mail. Leave a detailed message and then call the last person you actually talked to back. (The one that last transfered you) Tell them you want to talk to a person and don't' want voice mail. Do not take no for an answer. Ask to speak with the manager. Be polite but firm. Do not lose your temper.
If you are told someone will call you back get an exact day and time. Try to get their name and number if you can. Call them yourself.
Keep a log of every person you talked to and how to get back in touch with them. Call every person each day until you get them to take care of your situation.
I know it's a ridiculous amount of work to get something done that the company should just handle itself but if you want results sometimes you have to it.
How long it takes in appear the tablet in Global Repair Status Inquiry System? My tablet came to the Czech Republic on Thursday, 09/08/2012, 13/08/2012 Today I still do not see anything only this: You have not reqeusted RMA. for the machines below, however, They Have not Been received by us. I'm worried
Looks like I'm going to need to RMA my Nexus 7 from Google Play again. I did two RMAs earlier through Google Play and they cross shipped me replacements. I'm not sure if that was normal or just special treatment because I was still within my 15 day return period. Will they still cross ship me a replacement now or are they directing people to ASUS?
My repair status has changed to: "Waiting-[WB2] Wait for Swap / Exchange" What does this mean? I have no idea
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
Jester23 said:
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
Click to expand...
Click to collapse
from reading about asus warranty support in other threads forums and devices. If they have shipped it back to you without calling/emailing you asking for a credit card. They have either fixed or are just replacing your device.
My RMA experience took just over a month. 9 days to reply to initial email, after which most of it went pretty quick. Delays from arguing with them over whether the repair was covered...but it worked out in the end. Finally got it back yesterday. I'm quite pleased with the repaired unit, no lift and I can't seem to get the flickering to happen any more. Color seems a bit better, though not perfect still. I feel like it might be a different manufacturer of this screen than the first, or just a better version.
What ever happened with your nexus 7? Im going thru the exact same thing.
Thanks
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i can relate, ive sent my n7 in for screen lift, came back with more lift, sent it in again, came back with the touchscreen unresponsive, sent it in for a third time now..if it doesnt come back fixed i am going to ask for a refund, since the tablet spent more than half its lifetime at the repair centre rather than at my hands
Asus support is the worst in the world. They don't care about their customers, and they're incompetent. I speak from experience as a Transformer Prime owner who had to go through their RMA process multiple times.
Sent from my Nexus 7 using XDA Premium HD app
Thank god I bought it from Google! While I know that Google is handling claims for the first year on the nexus 7, they need a permanent warranty exchange system for all the nexus devices. As much as I want to give the finger to carriers and their subsidized phones, you know if my vivid were to break all I have to do is call at&t, and they'll have a refurbished vivid on my door step tommorrow, with a return label to ship my broken phone back. I can't help but think if i bought the galaxy nexus or lg nexus 4 that I'd have to buy a backup phone too as I might be out of a phone for a month or longer otherwise. Seriously the nexus 7 isn't an asus product. No its a Google product, Asus is just the contractor that built it for them so no one should have to deal with their support.
Also I'm all about advanced shipping. Last December I had surgery and was hoping to play some serous battlefield 3 on my PC during my 2 weeks off work, instead my video card broke and was in rma processing the whole friggen time! I got it back a week after I returned to work! No one should have to deal with that crap! Just set up advanced shipping for crying out loud!
Sent from my HTC PH39100 using Tapatalk 2

LG and sprint admit hardware issue:

LG and Sprint admitted that some models of the LG G4 were defective, and needed to be recalled.
We received this E-mail originally:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
According to sprint if your device was made before September, it has the chance to be defective.
through this up on paint at work:
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LIST OF KNOWN ISSUES THAT DEVICE CAN BE REPLACED FOR:
Flashing Wi-Fi icon or Greyed Setup WiFi option prevents WiFi from turning on.
Description:
WiFi will not turn on, due to flashing WiFi icon, or it being grayed out.
Device will not power on, power cycles, Freezes/Fails to boot up.
Description:
Only device manufactured prior o September 201 may be impacted defects.
Some customers may experience an issue where the their device will not power on. In this case the device not respond in anyway, no LED, no boot up sound, no vibration after pushing the power button, and no charging indicators. In other cased the device will power cycle or fail to completely boot up. In all cases the issue can't be resolved by a battery pull, new battery, or reset.
Split Screen/ garbled LCD
Description:
Only devices manufactured prior to the September 2015 may be impacted with defects.
Customers may experience a LCD failure where part of half the device screen is garbled. This is sometimes referred to as Split Screen Failure.
Camera Fails to Start/ error "Unfortunately Camera has stopped."
Description:
Only device manufactured prior to September 2015 may be impact defects.
Customers may experience an issue where the Camera app fails to launch or start the camera. Customers will receive the error "Unfortunately Camera has Stopped" everytime they try to use the Camera. Some device will will display a black screen then the error message.
What to do if your device has any of this issues:
1. You can go through LG and have them deal with it through warrenty.
2. You can go into a sprint store, and even if the device is not insured with TEP you can get the device replaced as per instructions in the known issues description.
"Action: Exchange (Waive Fee)
There is no work around for this issue. Please determine if the device was manufactured before Sept 2015. If there are no indications of abuse and tampering. As well as the device meets above criteria then please follow the established repair of warranty exchange guidelines for your specific service role and/or organization. "
They will replace the device per Service and repair, which means, yes you will more than likely get a refrub.
soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.
Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).
Watch your email for additional instructions to come later today."
Basically, we aren't even allowed to sell the device now till we get replacement inventory because some of the device are impacted with this issue. Seems like they had to many screen and freezing issues and finally had to bite the bullet. This seems to be exclusive to Sprint as the other carrier devices don't seem to have these same issues.
Click to expand...
Click to collapse
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk
cubexg said:
Well this would explain my sluggishness. I thought it was me. Those of us who bought the device when it was released originally and have these issues - will we be able to get a replacement? I noticed that this memo doesn't talk about existing and speaks more about those who just bought. Any insight?
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app
soulysephiroth said:
You need to replace the phone through Service and repair, if not insured you would more than likely need to call care and have a corp store replace it with I store inventory. We're not sure what this means for s and R with these not insured. But any known issue has a waived fee for replacement anyway
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok. Any sense in calling now and making a stink or shall I wait until the new inventory arrives? Any specifics I should reference when calling in?
Sent from my LGLS991 using Tapatalk
I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app
Yikes! Such a great phone in so many ways, otherwise.
I've only had the phone for a week, maybe I should return before the 14 days is up? I'm in the Advantage Club so it was shipped from corporate to me. The only issue I had is the power button stopped working, so I pulled the battery to reset it and then couldn't get it to power back up. I finally gave it a little smack on a table and it started working again, haven't seen the issue again.
soulysephiroth said:
I'd wait till the new stuff comes in. You'd just call in and day you heard from a store rep that new inventory was coming to replace some defective models.
Sent from my LG-H810 using XDA Free mobile app
Click to expand...
Click to collapse
Ok great. Are the defective ones going to be identifiable by a serial number do you think or just have to tell them?
Sent from my LGLS991 using Tapatalk
That email is all we knew right now about it heh.
Sent from my LG-H810 using XDA Free mobile app
My model was a preorder model. I'm pretty positive I will qualify for a replacement.
soulysephiroth said:
Today we got an email from Sprint:
"Retail Team,
A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.
.
Click to expand...
Click to collapse
And what is this identified HARDware issue could be..
So far i've been holding an updates..
Interesting. I sent mine directly to LG for repair a while back after I had the half screen colored snow issue. They wanted to charge me $75 to act as a liaison between me and LG because I don't have Sprint's insurance. I wonder what would happen if I walked into the store with an 'affected' serial number, would they swap me out on the spot (when new ones are in stock)?
So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?
cubexg said:
So just had a conversation on the phone with CC regarding the issue.. They see the memo and told me that it's been on their radar since about Sept 21st (great that they are telling people - jeeze!). In any event, have to go to corp store to have them do a diagnosis on the phone - blah blah blah. Here's what irks me - the rep (senior rep not the first guy I was speaking with) indicated that because I don't pay for TEP on the phone, the store or cust service will be able to replace my phone for me, EVEN THOUGH there is a Sprint issued memo. They said I would have to send the device back to LG. Does this make sense? Is there any way to kind make the store do the replacement? Thoughts anyone?
Click to expand...
Click to collapse
A few of us have already sent ours back to LG after being in the same situation. Mine wasn't gone that long and luckily I had a backup but still, it would be nice if Sprint were taking care of it for people. It's not like this is a very small issue, it is fairly widespread so they've obviously got some agreement with LG.
Is there a way to confirm that your phone is not affected? I feel very good about my phone, no huge issues I can't live with, but would be nice peace of mind to know I'm not using an affected phone that could go bad any second. How can I confirm?
So after CC, I went for my Sprint "repair". At first the gentleman was kind enough to tell me my account had no notations, nothing there showing him the issue. I gave him the specific date that the sprint CC rep had given me (September 21st) and the exact text of the message (courtesy of soulysephiroth) at which point he was magically able to find it and confirm that - yes my phone was Mfg prior to September (gee - thanks guy). He said best he could do was waive the $75 "repair fee" as I don't pay for TEP. He also advised that I should do as manny others have and reach out to LG directly.
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
TIA to all on the thread!
Since sprint is CDMA you'll need to have them add the phone to your account. You should be able to keep your G4 till the new phone arrives though.
Sent from my LG-H810 using XDA Free mobile app
They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.
cubexg said:
So that's what I did - they setup an RMA pretty quickly, and I'll be shipping my device out Monday. Gonna use my good 'ol HTC M8 in the meantime.
Anyone know if I can just do a SIM swap or should I just leave it on TING and use GVoice to forward (as my # is in there?)
Click to expand...
Click to collapse
If you mean swap your SIM to your other phone while you wait then you have to activate that phone. If you already had it on your sprint account then it should still be on there and is very easy to do through the sprint website.
As to using the LG G4 I don't think you can. LG must mark it as lost/stolen or something because when you get the new phone it will have a new SIM and your old SIM is useless and you can't swap it back in.
I'm really hating US cell carries as of late. Back in the good old days you didn't need insurance and if the phone had a warranty issue they replaced it no problem and if they didn't have stock gave you a loner. Now for them to even look at the phone you need insurance and if they replace the phone you pay a deductible.... that is of course unless it is a huge issue like the G4 was and then it needs memo's sent out to inform the stores and it take 3 months to figure out. Complete and utter BS! How did we get to this point where we let them treat us this way?
soulysephiroth said:
They haven't told us what the hardware issue is, or how we'll be able tell which device is are affected. The only thing we know for sure that is that we'll be getting new inventory in and that it will marked or something so we know they're good devices. I've heard the issue stems from something on Sprints software, but who knows.
Click to expand...
Click to collapse
Were you told when new stock would be in? My sprint repair store tuesday or wednesday but wasnt sure if they were guessing.
Cool.. One last question - I was rooted (using UltraPop) on ZV6.. Flashed back to system image using DD. Does anyone think it's necessary to TOT ZV6 or should I be ok just sending it after a factory wipe?
TIA to everyone!

sprint offering early upgrades for G4 users.

Edit:
This promotion ended.
Lease and easy pay only? That's stupid.
They no longer offer a two year. Anyone on a new plan that two years gets a subsidised phone charge.
RevChappy said:
I'll make this post pretty short. Sprint is giving people early upgrade for those with the LGG4 in IB agreements.
See the attachment.
Click to expand...
Click to collapse
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...
Im a troll said:
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...
Click to expand...
Click to collapse
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.
RevChappy said:
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.
Click to expand...
Click to collapse
Thanks for the quick reply. I'll check it out. It seems weird that some customers would get the offer and others would not... thanks again though!
Is there a date on this? I was told it expired via the Sprint reddit.
I was in there today, and they said that the offer has expired. But they also said they are re-working the offer, and it may be coming back. I'll keep you guys updated!
Is sprint telling people that the phone has a defect on the phone
Sent from my Nexus 6 using Tapatalk
Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?
I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).
KillerDisturbed said:
I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).
Click to expand...
Click to collapse
It's a known issue, so even with out insurance they have to replace it for you.
stcloud99 said:
Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?
Click to expand...
Click to collapse
I believe anyone who had the device replaced by the defect easy getting targeted for the offer.
Don't you like how if your phone has the known issue, but you don't know about it or forget to get it replaced before the end of your term, you have to pay a damage fee for the known defect?
just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."
barelynotlegal said:
just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."
Click to expand...
Click to collapse
My device was already replaced last month due to the bootloop, would I still be eligible now?
Considering my device just bootlooped yesterday I intend to call Sprint about this because chat seems clueless, thanks for posting this.
would they let me simply terminate the lease and return the G4 phone without getting a new one? I want to cancel the line the lease is on.
I talked to Sprint and after talking to a couple reps they agreed to terminate the lease and let me upgrade to a different phone if I paid $100. It would usually take one business day but considering my phone is currently out of service they got it to 4 hours.
Unfortunately after a hour of talking, exchanges are only available. Lame. I even mentioned about our whole family has lg issues and we have been with you (sprint) over ten years and you cant or wouldnt contact us, but you can send me a stupid survey text everytime we call. Then i was told i could get the ugrade date reset for 100.00.

New Sprint Update Today?

Received a notification of a fw update today on my Sprint Note 8. Anyone else get it and maybe know what all it contains?
Camera app improvements, and a KRACK fix. That's why it's small.
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
Click to expand...
Click to collapse
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Got the Sprint OTA update N950USQU2BQJB a few days ago here in California which carried a security patch and Google Play Services update version 11.7.46 which has been terrible on my battery and particularly Pixel XL & OnePlus users as well as other devices according to online reports.
Have you updated to these versions and seen a dip In your battery life like many others have? And If so, have you seen a any difference in performance after updating your device with this last security patch update 'N950USQS2BQK3' rolled out by Sprint today (12/04/17) ?
Will this update 'N950USQS2BQK3' fix the issue of battery drain Sprint users have been experiencing in the past several weeks?
Thanks everyone.
DaggettBeaver said:
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Click to expand...
Click to collapse
I'm between Baltimore and Washington DC. You would think an area so densely populated would have better service to accommodate the demand. We use a family locator app which was very good on our old phones (Note5 and S6). Now, I get an alert 20 minutes after someone arrives or leaves home.
Fortunately my employer supplies my with an iPad with date service thru Verizon
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
Click to expand...
Click to collapse
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
You folks have gotten some pretty nasty lemons. My Note8 has been 100% problem-free. And it's one of the first off the line, since I pre-ordered.
FWIW, I have had problems with calls and messages on Sprint in the past with other phones, and it was a problem at Sprint. I called customer service/technical support, they fixed something at their end, and everything worked after that. I don't know if that's what you're experiencing, but that's just a FWIW.
Mine has been problem free as well aside from one hiccup after a BD update. Other than that it has been flawless.
Hpresley80 said:
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
Click to expand...
Click to collapse
Well that sucks . I've had it since a week before launch and the N8 is amazing. No lag problems, no service problems. First phone with android in 7 yrs I haven't rooted .
THREAD CLEANED
1. This thread is about a firmware update, not whether or not you like your phone. Please stay on-topic.
2. Repeat flaming and trolling will be rewarded with infractions and banning per the forum rules.
Any thoughts on when the Oreo update is to drop?

Galaxy S9/trade-in horror story

I bought an S9 in early April from Samsung's website, and they were running a deal for $150 off with trade-in of my phone (the 1G Pixel 5"), along with a 99$ bundle that included the Gear VR, IconX, and wireless charger. That plus 720 for a brand new phone with rave reviews (basically the great S8 + a better camera, processor, etc) sounded like a good deal, and my Pixel's bluetooth issues were nagging as I had more accessories using it than before. Things were going well enough after this, but I had mixed feelings about the phone - the camera quality is incredibly inconsistent, really worse than the Pixel, battery life seemed worse than my 1.5 year old phone, and I wondered about future updates (or lack thereof), but I was happy enough with it.
Just over two weeks after buying it, just outside of my return period, Samsung informed me that my Pixel was not up to their terms for trade-in and they would be charging me $125 of the 150 trade-in value. $25 for my perfectly functional phone that I'm now honestly convinced was better in the first place, all things considered. They sent me two photos which show light paint specks missing, which on a metal phone is par for the course under "normal wear and tear" - which they said it was beyond. Absolutely ridiculous. Try sticking your phone in a bag with anything else and that not happening. The phone was in great shape when I sent it, well packaged, also in its nice fabric case, which I thought was a fun idea at the time. I have been back and forth with them on the BBB after waiting over two weeks for response from their support channel (I doubt they would ever have come up with an answer for me otherwise), and they are standing fast on not honoring their agreement while referring to me annoyingly as "valued Samsung customer" (whatever). I've seen this isn't a unique case and wonder if some sort of class action lawsuit is brewing (sign me up!).
The absolute lack of scruples they've shown in jipping me on this has turned this into a nice lifelong boycott for me, and I just wanted to warn anyone else against sending in their old baby (RIP Pixel ), if not buying their products entirely. I've since sold that S9 and bought a Pixel 2, which is such a better experience across the board (camera, battery, software, speed, not touching the screen because of tiny bezels, security updates, et. al) it's not even funny - despite running older hardware. Good learning experience for me, and I'll know never to expect anything from the brand again. I hope Samsung enjoys the $125 - I have a number of friends/family who take advice from me on phones, and I'll gladly inform them on my Valued Samsung Customer experience.
Just wanted to get my story out, so I'm sending it around. People should really know what this company is up to... Either way, thanks for reading!
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Tbh, judging by the pictures, i'd say Samsung are right. Seems like more than "normal wear and tear" to me. Never happened to any metal phones iv'e ever used or any phone iv'e seen being used carefully (BTW try using a case). In any case, I think it is up to Samsung on what they deem to be "normal wear and tear" unless it is completely unreasonable (which I don't think is your case).
-- not defending Samsung --
What does seem kind of ridiculous is that it took them over two weeks to make the decision that it was not "normal wear and tear", especially when that's after the return period.
As for a class action lawsuit, there are really are no grounds to accuse Samsung of anything. They haven't done anything wrong, just been annoying to deal with.
Dont believe anything a phone manufacturer tells you and you'll never be disappointed. I've been lied to and seen broken promises from LG, Motorola/Lenovo, Samsung and Huawei so I try to make decisions on what I see in front of me and not what they promise. Well, maybe the Samsung promise of monthly updates got me. :laugh:
Tel864 said:
Dont believe anything a phone manufacturer tells you and you'll never be disappointed. I've been lied to and seen broken promises from LG, Motorola/Lenovo, Samsung and Huawei so I try to make decisions on what I see in front of me and not what they promise. Well, maybe the Samsung promise of monthly updates got me. :laugh:
Click to expand...
Click to collapse
ain't that the truth swift updates is the mobile market equivalent of don't worry I'll pull out in time
cool story bro lol
fact is, you shouldve kept it and sold it yourself as you woukdve got more money in return..
i agree with sammy on this one, you knew there was some chips or w.e ur calling it when u sent it in and they were taking ur word for it that it was in good condition and turns out it wasnt..
now what i woukdve done was tell them to either honor it or send the phone back to me so i can resell it and get my moneys worth..
also, i own a p2xl as well, its a great phone dont get me wro g but the s9+ is too, if it wasnt locked bl id like it more than the p2xl in fact..
and those complaining about updates, im on 2ARF5 with June security patch.. last i checked pixels are still on June sec patch also, so its on par with updates, just sayin
elliwigy said:
cool story bro lol
fact is, you shouldve kept it and sold it yourself as you woukdve got more money in return..
i agree with sammy on this one, you knew there was some chips or w.e ur calling it when u sent it in and they were taking ur word for it that it was in good condition and turns out it wasnt..
now what i woukdve done was tell them to either honor it or send the phone back to me so i can resell it and get my moneys worth..
also, i own a p2xl as well, its a great phone dont get me wro g but the s9+ is too, if it wasnt locked bl id like it more than the p2xl in fact..
and those complaining about updates, im on 2ARF5 with June security patch.. last i checked pixels are still on June sec patch also, so its on par with updates, just sayin
Click to expand...
Click to collapse
Just sayjng, US unlocked phones are sitting on Feb security patches, not June and it was Samsung who committed to monthly updates a year ago.
Tel864 said:
Just sayjng, US unlocked phones are sitting on Feb security patches, not June and it was Samsung who committed to monthly updates a year ago.
Click to expand...
Click to collapse
Slow Samsung updates seem to be a North American issue especially. My S9 (SM-G9600, Snapdragon) bought from Hong Kong, is on the May security patch.
Pulled the same thing with my wife's iphone, but I opened a dispute since I had pictures showing the phone working right before I sent it (they claimed it would not turn on) and promptly canceled the credit card they had on file so they cannot process this charge. Screw Samsung , first no updates for the S9 for 4 months !! Stuck on Feb patch and now they want to rob me of $175, not if I an help it.

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