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Asus RMA

Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
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Sorry to hear. This is how Asus operates. I RMA'd my Transformer Prime and the morons sent me back a 32 GB unit to replace my 64 GB unit. Now I'm going through the whole damn RMA process again. They're a despicable company.

Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2

Cor-master said:
Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Actually, I have used Asus for PC parts in the past - pretty much just motherboards. Never had any problems. But they treated their customers like garbage with the Transformer Prime, and now we have these problems with the N7. Things like "fixing" non-working GPS on the Prime by removing it from the box as an included feature, breaking people's tablets and claiming the customers broke them, promising updates that will fix serious issues yet only cause more serious issues, sending back the wrong tablet during the RMA process, etc., etc. are not very endearing qualities.
And they do not offer advance replacement for RMA for tablets. I spoke with numerous people there and tried to demand one since they f'ed up and sent me the wrong tablet back during my RMA ordeal, but they wouldn't budge.

rma issues with asus..
I to had a run in with there so called service on a netbook. asus eee atom based. I was told i have to mail it to them . When she give me address of where to mail it. the place was 1.2 miles from my home . SHE AT FIRST SAID IT HAD TO BE MAILED OVER NIGHT UPS. I ASKED FOR NUMBER OF the place. she gave it to me. I called them . They said sure drop it off. But we will have to mail it back to you. I said ok. So i go over there to drop it off go inside the building talk to them show them the rma . They tell me they will NOT Accept it. And that i must mail it.
I DRIVE two building down to a ups drop off place in this industrial area . Go into the ups store tell them what i was told at asus.. They guy says Ok . He takes my tablet sticks a label on it CHARGES ME NOTHING . Walks next door into the ASUS SERVICE CENTER AND HANDS THEM THE PACKAGE. .
IT WAS 4 WEEKS LATER I GOT THE NETBOOK BACK AND i sware they never touched it.. same issue SOLD IT ON EBAY AT A LOSS WITH BAD CAMERA .
AS far as the above post .. comparing asus and MSI AS two top mother board manufacturers .. asus CAN NOT COMPETE TO customer service you get from msi....
I fugured this tablet would be better knowing . well hopping google was going to have some say over QUALITY CONTROL.. Guess i was very wrong..
thanks for hearing my story . and yes ITS TOTALLY TRUE .

My experience with Asus Canada concerning RMAs was with a notebook and it was terrible! They contract out their work here to a 3rd party and coordination between Asus and that 3rd party was terrible. It was a lengthy and unrewarding experience. It was one of the reasons I decided to move to Apple for my notebooks.
Sent from my GT-N7000 using Tapatalk 2

Hello I had to send my nexus 7 also the day Asus SAT 06/08/2012 from Spain to the Czech Republic, the problem is that since Android upgrade to 4.1.1 when you gave it to turn off the tablet jumped a white screen and could not turn it back on, just do not turn on after it was stopped in the letters of Google

CID
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?

r0zj0k3r said:
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
Click to expand...
Click to collapse
If it's obvious when they open the back cover that you've opened it and tampered with it to break that antenna point, I'm guessing they would pretty much have to consider customer induced damage if they are following the policies, but it's possible you will get lucky and the person who makes the call will see the two as unrelated and fix the screen separation issue or them not notice it at all and fix the screen and send it back to you.
To the OP, a lot of time with the transformer prime, customers receive their tablets back or see them changed to ready to ship before they even get notification that the repair process has been started. It's kind of like the tracking system with the USPS used to be back when I had money to purchase a lot of products online. The tracking progress wouldn't be updated until after delivery.
Based on past experience I would guess that your turnaround time will be around a month. The only way that you'll get true progress information in my opinion that's close to reliable is if you contact an asus executive or a representative that's assigned to do damage control and they take up the cause and have some direct correspondence with the repair facility and then give you real progress updates, the automated system and process on status updates in real time just isn't consistent or reliable enough to count on in my opinion.
Gary Key used to move a lot of these through for XDA members but I don't know if he's involved anymore. There's also some executive contact information to call or email some of the higher ups in some of the Asus RMA threads in the prime section in case that's helpful.

tgallant21 said:
Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
Click to expand...
Click to collapse
I've dealt with companies like this in the past. The way to get your problem resolved is the old squeaky grease approach. It takes some work on your part though.
First, find a phone number for ASUS where you can get a real person to answer. Use the internet as his can be the tough part. I've actually found the address for the company I was trying to reach but no number. So I used the address to get the phone number for the suite next to them. I called them to get my the company that I needed's unlisted number.
Once you are able to talk to a real person get their name and a way to contact them if you are disconnected. Tell them your issue. They will then transfer you. If you actually get someone then again get the name and way to contact them. Repeat until you get an answer.
Most likely you will get transferred to voice mail. Leave a detailed message and then call the last person you actually talked to back. (The one that last transfered you) Tell them you want to talk to a person and don't' want voice mail. Do not take no for an answer. Ask to speak with the manager. Be polite but firm. Do not lose your temper.
If you are told someone will call you back get an exact day and time. Try to get their name and number if you can. Call them yourself.
Keep a log of every person you talked to and how to get back in touch with them. Call every person each day until you get them to take care of your situation.
I know it's a ridiculous amount of work to get something done that the company should just handle itself but if you want results sometimes you have to it.

How long it takes in appear the tablet in Global Repair Status Inquiry System? My tablet came to the Czech Republic on Thursday, 09/08/2012, 13/08/2012 Today I still do not see anything only this: You have not reqeusted RMA. for the machines below, however, They Have not Been received by us. I'm worried

Looks like I'm going to need to RMA my Nexus 7 from Google Play again. I did two RMAs earlier through Google Play and they cross shipped me replacements. I'm not sure if that was normal or just special treatment because I was still within my 15 day return period. Will they still cross ship me a replacement now or are they directing people to ASUS?

My repair status has changed to: "Waiting-[WB2] Wait for Swap / Exchange" What does this mean? I have no idea

I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.

Jester23 said:
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
Click to expand...
Click to collapse
from reading about asus warranty support in other threads forums and devices. If they have shipped it back to you without calling/emailing you asking for a credit card. They have either fixed or are just replacing your device.

My RMA experience took just over a month. 9 days to reply to initial email, after which most of it went pretty quick. Delays from arguing with them over whether the repair was covered...but it worked out in the end. Finally got it back yesterday. I'm quite pleased with the repaired unit, no lift and I can't seem to get the flickering to happen any more. Color seems a bit better, though not perfect still. I feel like it might be a different manufacturer of this screen than the first, or just a better version.

What ever happened with your nexus 7? Im going thru the exact same thing.
Thanks
Sent from my cm_tenderloin using xda app-developers app

i can relate, ive sent my n7 in for screen lift, came back with more lift, sent it in again, came back with the touchscreen unresponsive, sent it in for a third time now..if it doesnt come back fixed i am going to ask for a refund, since the tablet spent more than half its lifetime at the repair centre rather than at my hands

Asus support is the worst in the world. They don't care about their customers, and they're incompetent. I speak from experience as a Transformer Prime owner who had to go through their RMA process multiple times.
Sent from my Nexus 7 using XDA Premium HD app

Thank god I bought it from Google! While I know that Google is handling claims for the first year on the nexus 7, they need a permanent warranty exchange system for all the nexus devices. As much as I want to give the finger to carriers and their subsidized phones, you know if my vivid were to break all I have to do is call at&t, and they'll have a refurbished vivid on my door step tommorrow, with a return label to ship my broken phone back. I can't help but think if i bought the galaxy nexus or lg nexus 4 that I'd have to buy a backup phone too as I might be out of a phone for a month or longer otherwise. Seriously the nexus 7 isn't an asus product. No its a Google product, Asus is just the contractor that built it for them so no one should have to deal with their support.
Also I'm all about advanced shipping. Last December I had surgery and was hoping to play some serous battlefield 3 on my PC during my 2 weeks off work, instead my video card broke and was in rma processing the whole friggen time! I got it back a week after I returned to work! No one should have to deal with that crap! Just set up advanced shipping for crying out loud!
Sent from my HTC PH39100 using Tapatalk 2

Beware of FAKE Galaxy Note 4

Hi folks, this is my first post on this forum and I thought I’d share with you a recent misadventure of mine.
Since the Galaxy Note 4 is currently not being sold without a contract in my area, it created some kind of a parallel market for people getting the device by using their actual contract and then reselling it on classifieds websites like craigslist or kijiji.
Being the impulsive buyer that I am, I took the chance of buying one from one of those people. I met the guy in a parking lot, inspected the device quickly but still took the time to google the model number that was showed in the About Phone screen which checked out ok. It turns out I should have paid attention to more than the model number… As it turns out, I bought a fake Galaxy Note 4 for the full price of a genuine one.
What first tipped me off was when I got home I opened the box and saw that the phone apparently turned itself back on during transport and was displaying this screen:
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I thought to myself “Uh oh… this is not good”. A hard reboot made it disappear but after investigating, i realized that what I had in my hand was a very good knock off of Samsung’s famous Galaxy Note 4.
Needless to say, the seller was not reachable anymore….So to make a long story short, I ended up going to the store and bought a brand new (genuine) one that I had to put on a contract.
So now that I have the two devices in my hands, I thought of making a list of differences and post them here. It is to be noted that the real one that I bought is the SM-N910W8 which is the canadian version, while the fake one is labeled as the SM-N910F which I believe would refer to the US version. So keep in mind that some of these differences might be due to the different geographical versions that I have….but I doubt it. Feel free to correct me.
So here it is:
The Box: the main difference that I noticed was that the real one had a mention that it was printed in Vietnam. The fake one didn’t mention any printed location. The box’s color is closer to beige than white on the fake one.
On the first look: they appear to be carbon copies, although the fake one seems to be of a less bring white than the real one. But you would need to have the two sitting next to each other to notice this.
The battery: Other than text layout, the differences are that the real one states that it’s made in korea but assembled in Vietnam while the fake one is made in Japan. The voltage too is slightly different, 3.85v for the real one, 3.7 for the fake.
Behind the cover: there are a few noticeable differences here, first the real one has some kind of a small white square insert behind the battery while the fake doesn’t. Also there is some greenish color on the SIM and SDCARD bezels on the fake one while the real one’s are silver. But the dead giveaway here is that on the fake one, the IMEI number printed on the back sticker did not even match the one in the About Phone screen in settings.
The Cover: the inside of the cover’s colours don’t quite match as you can see here
Apps & OS: This is where the differences become more obvious. First of all the fake one doesn’t have KNOX and all the samsung bloatware. Also, some stupid misspellings are visible here and there, like for instance instead of Messages it says Messagin. Also, instead of Internet it says Browser.
The About Phone/Device screen in settings: Again, the differences here are obvious. First of all the real one has a white and blue theme and is labeled About Device while the fake one as an older black and white theme and is labeled About Phone. Then that’s where you can clearly see that the Baseband version is not an original Samsung one. Same thing for the Kernel.
Other than that, I noticed that the two capacitive buttons on each side of the home button don’t seem to light up on the fake one. And generally speaking, the fake one is slower than the real one. I didn’t go as far as running some benchmark apps on it but I am sure it would not score anywhere near the real Samsung Note 4.

Sorry man that really sucks. Good for posting the info and glad you have a real phone. Lessons learned, maybe the hard way but no one got hurt....unless you run into that guy again :/

Uhhhhhh
Sent from my iPad using Tapatalk

To bad that happend to to you bro, glad to see your trying to help everyone by posting this and you could at least finally get a real Note 4
Sent from my Galaxy NOTE 4

Pity you. You shall able to know it is fake when you seen the settings in black background. That part is too obvious it is fake.

Damn man that sucks.
Least you're showing everyone what to avoid and what not. Didn't even think there would be a fake version of the N4 heh
Sent from the Galaxy Note 4

Guys I'm devastated by this myself as I just got one myself. I thought I was going to get a gift for my wife and found out from this post that this is a fake Note 4 I'm holding in my hand. This is just too unfair to the world. Just not right for these crooks to do something like that. Can we contact our local police department if we have their number?
What a sad sad day

Bummer for you, but no news to me to be honest, every popular model have Chinese fakes within weeks after release. Same with Iphone, Galaxy S5 etc etc. Lots of them on ebay and other online markets. And yes they are very easy to identify when you turn them on. If you buy one on a parking lot and don't switch it on and test it with a SIM, before handing money you ask for being ripped off. When ordering online and you are not able to test make sure you use a credit card so you some form of insurance. Kind of confused people still fall for these clones. It's common knowledge.
regards

marleyb said:
Bummer for you, but no news to me to be honest, every popular model have Chinese fakes within weeks after release. Same with Iphone, Galaxy S5 etc etc. Lots of them on ebay and other online markets. And yes they are very easy to identify when you turn them on. If you buy one on a parking lot and don't switch it on and test it with a SIM, before handing money you ask for being ripped off. When ordering online and you are not able to test make sure you use a credit card so you some form of insurance. Kind of confused people still fall for these clones. It's common knowledge.
regards
Click to expand...
Click to collapse
Does if have a AMOLED screen too? If not i would have regonized it in a sec, i buy Samsung phones mostly for the amazing screen The fake note 3 i almost bought (in the netherlands) had a lower resolution too. This fake note 4 dont have a 1440p screen i guess, more like 1080p or even 720p...

Check aliexpress note 4 for 150 dollars ... your fake one is in bad french "funny"

I feel your pain and I am sorry for you.
When the Galaxy S3 was released, the market everywhere in the world was flooded with fake devices very quickly. I created an app that was able to identify fake S3 and report it to the user. It became quite popular on Play Store with 50k+ downloads.
I think it is about time I create something similar for the Note 4. It may not be much, but it will help users like you instantly identity fake devices regardless of what they look like on the outside.

Simonetti2011 said:
I feel your pain and I am sorry for you.
When the Galaxy S3 was released, the market everywhere in the world was flooded with fake devices very quickly. I created an app that was able to identify fake S3 and report it to the user. It became quite popular on Play Store with 50k+ downloads.
I think it is about time I create something similar for the Note 4. It may not be much, but it will help users like you instantly identity fake devices regardless of what they look like on the outside.
Click to expand...
Click to collapse
That would be a wonderful idea!

Best method to know original is to go to download mode volume down + home key + power button & check the knox status
Sent from my SM-N900 using XDA Premium 4 mobile app

Oh man.... That's suck... You should have bought on Amazon, which is protected by A to Z policy...
I can't even imagine your frustration... Is there any possible way you can contact the seller?
Either way, great post to let everyone to know about the fake note 4...
Sent from my SM-N910U using XDA Free mobile app

RISHI RAJ said:
Best method to know original is to go to download mode volume down + home key + power button & check the knox status
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Most them fakes don't even have a proper download mode. My sister got scammed with a fake s4 and the download combination drops it into recovery which, apart from the crappy screen, were dead giveaways for me.

Yup that's the exact way to differentiate.Sad op was unaware & suffered the loss
Sent from my SM-N900 using XDA Premium 4 mobile app

This reminds us. If the deal is just too good to be true, it's too good to be true.
Sent telepathically

RiverCity.45 said:
This reminds us. If the deal is just too good to be true, it's too good to be true.
Sent telepathically
Click to expand...
Click to collapse
How was it "too good to be true"? sorry I dont get the comment.
Edit: At least have the courtesy of reading the first post.
infamousgeek said:
I bought a fake Galaxy Note 4 for the full price of a genuine one.
Click to expand...
Click to collapse

I am selling my Note4 BNIB & I am selling it from my home address with proof of purchase & also proof of identity.
In the UK lots of people are getting caught by people that later report it stolen to collect the insurance, sometimes months later your handset gets blocked.
They always want to meet up in parking lots ETC
It's good advice to never buy a phone somewhere like that.
Sorry to hear you learned the hard way.

Out of curiosity, did you buy this from Toronto/Mississauga? There was an ad on Kijiji that was selling SM-N910F and I offered him $650. He didn't even hostage to take it. He had asked me to meet him at a parking lot as well.

T-Mobile is awesome

I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.

bsanto9 said:
I know that this is a samsung galaxy s6 forum, but I want to tell you about my experience with T Mobile's technical support department and jump warranty. So I called in on Sunday letting them know that I had the purple spot issue with my front facing camera and ask for replacement they start the process for us to do the replacement and I was told that it was going to take about 6 to 10 business days for me to receive a replacement phone because they didn't have the white Samsung Galaxy S6 32 gb model in stock, well to my surprise my phone was shipped on Monday and I received it yesterday and today.
I went to pick it up to find out the gentleman who I asked to replace my phone or did the warranty replacement actually upgraded my phone to a 64 gigabyte model for free since I had to wait so long for a replacement.
Now I didn't know he upgraded my phone to a larger model until I actually received my new phone and called back and he left notes stating why he did it, this is probably the best customer service that I have received, the guy that I talked to you was amazing and now I have a upgraded version that I had didn't have to pay for and actually had a pretty good conversation with the gentleman as well again I'm sorry if this is not supposed to be in this thread or forum but I just wanted to say how excited and happy I was with the experience that I had with T Mobile's customer service.
Click to expand...
Click to collapse
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.

ipaq_101 said:
It's really hit or miss. I find that online chat support is pretty horrible, they follow a script and can't think outside the box. Phone support is light years better, they have always helped out. I don't buy warranties so if you every need help and are outside the return period they don't really give a crap. It's easy to get help when you pay $10 per month, otherwise they don't really care all that much. You get what you pay for.
Click to expand...
Click to collapse
For what it's worth, my brother used to work at a tech support call center (not for T-Mobile), and they DO have scripts, and they're not ALLOWED to "think outside the box." He frequently got frustrated, because he knew that he could troubleshoot his callers' issues and actually help them (since he had a pretty solid base of knowledge about software and computers in general), but he wasn't allowed to go beyond the script.
That doesn't make it any less frustrating when dealing with that kind of tech "support", but knowing that has at least made me better at realizing that the person on the phone isn't the problem, and that I just need to keep insisting to speak to a supervisor to eventually get to someone who actually has authority to DO something besides read cookie-cutter questions and answers from a script.

I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.

ThePagel said:
If you're leaving the S6 the z4 is the only option in my opinion. Sure it's going to have a throttled sd810 in it but it's still a good processor. The g4 and nexus are overhyped with little to offer. I have to say after I got use to the rear buttons on the g3 I loved them, much better than on the sides.
Click to expand...
Click to collapse
I came from a G2 to the s6. I loved the rear buttons and the tap to wake/sleep feature.
The nexus im unsure of cause of camera quality.
I like the sony line cause their design/size and specs. Still hesitant on the g4 cause I'm now spoiled on the build quality of the s6 and the SD808 plus its a larger phone

tlxxxsracer said:
I had an issue with each S6 I received.. each warranty replacement.
So Tmobile allowed my account to have a jump upgrade without having to pay off half the phone. so now i can upgrade to another device whenever I want waiting on the G4 or possibly sony z4 or nexus
Click to expand...
Click to collapse
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?

v2.2v said:
Just wondering what you were talking about when you said pay off half the phone? I've jumped three times and came no where near paying off half the phone. I jumped each time on the 6 month mark exactly. Are you saying I can jump anytime I want as long as half is paid off?
Click to expand...
Click to collapse
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
The way it works with jump 1.0 is you can upgrade twice per year, starting on the date you originally added jump. So if you added jump in July, you can jump twice any time between July and June, every year. The 6 month wait period only pertained to the first jump upgrade on the account. But obviously if you jump twice in the first half of your cycle, you'll need to wait until your cycle restarts.

tlxxxsracer said:
There's jump 1.0 and jump 2.0.
Jump 2.0 you have to pay off half the phone (usually a year) to upgrade.
Jump 1.0 you can upgrade every 6months
Click to expand...
Click to collapse
Nice lol so i lucked out getting on JUMP early lol Note 2, LG G2, HTC One M8, Note 4, S6

Does anybody know if being on Jump 1.0 or Jump 2.0 is dependent on the date you made the original phone purchase ( when you first signed for JUMP).?

How can you tell what version you have. I'm pretty sure I have 2.0. I had to sign up for jump to keep my m8 and get the s6 when it was released. I was under the impression that I have to pay off at least half of the s6 to trade it in for another.
And, yes, I agree Tmobile is awesome.
Edit
I know wich one I have. [emoji1]
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^^^i don't get that option. I get the following message " Your JUMP upgrades have been maximized till 11/18/15".
So I must be on JUMP 1.0

You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so they made me put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. But im not complaining because i just got the s6 and I'm already eligible to jump to what ever I want

bsanto9 said:
You are on 1.0 if yours does not show up like his, mybwas also 2.0 but when I first got T-Mobile my credit was bad so it alreadybmad eme put half down on the phone, so every time I jump I'm already elegible to jump again beacause they won't rerun my credit. Butnim not complaining because i just got the s6 and I'm already eligible to jump yo what ever I want haha
Click to expand...
Click to collapse
Yeah but if you (you as in you your self not the generalized term) jump before the phone is paid off your just giving tmobile money and a phone they didn't earn. Jumping for the rest of us still doesn't add up completely, but it is a nice option if you want to escape your phone at the one year mark. Really the closest jumping comes to making financial sense is if you are half paid off (no more no less) at the one year mark and jump immediately.

I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back

laureanop said:
I don't mind "leasing" my phone if all I pay down is the tax on it. Financial sense went out of the window for me after T-Mobile introduced all these enticing upgrades a couple of years back
Click to expand...
Click to collapse
I agree, I was more than happy to trade my g3 for this phone. I even gave them $50 to get the eip to half so I could jump immediately. What I did didn't financial sense but it was only 50 and I was sick of that phone. I think I'll pay this phone off as long as its battery holds up and Samsung doesn't release a graphene phone in the next two years.

I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.

_Dennis_ said:
I don't know, I keep trying to like them but they keep doing things to make me mad. Today they told me I can't report bad service because my phones are rooted. It's a Nexus 6 and my SGS6. Both are on stock software just rooted. It's rediculous that they can't even check the tower remotely to verify it is working. Basically one tower refuses to allow the phones to jump up from edge speed. Once you drop down you have to go to airplane mode to get back up.
Click to expand...
Click to collapse
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.

ThePagel said:
I don't think that is a "problem" just a odd quark with the hand off. It has happened to me on verizon, att, sprint and t-mobile.
Click to expand...
Click to collapse
Could be. It's worked before, and while driving bouncing from 2G to 3G allows me to still listen to Spotify. If it's stuck on 2G Spotify does not work. It's disappointing because it's about a 10 minute section of the road.

What should Samsung do to make its customers loyal to its brand? And why should we?

With all those troubles, possible crazy crowd of in-store swapping, burned jeep and not allowing to use its Phone in the flights, should it reward its most loyal customers if they decide to stay with Samsung? Or give the customers a reason to be loyal?
Right now, the price tag they put is pathetic 25 bucks, for all those sure problems. Leaving the questions and uncertainties to us:
1. Should I trust them and believe it really fixed the problem in about one week (while not knowing it in a one year development cycle)?
2. Could it pose a new risk in its rush to fix the old problem?
3. Did it fix that stuck pen problem also, which I thought be the major complaint about this phone before the explosion?
4. When will likely the FAA lift the Samsung phone restriction? Am I going to have problem to travel with Samsung phone (not just Note 7, as they all look similar) in the coming months?
5. With all those trouble, minus 25 bucks, Note 7 still the most expensive phone in the market. And its price could go down a lot in the coming months, with all those recalls phones(refurbished?), and the damage to the reputation, possibly making its most loyal customers very frustrated with their top bids even there is no more issues afterwards.
I am a loyal Android and Samsung Note user, or was. However, with the most current FAA news, I am seriously considering Iphone 7 Plus now (which is also cheaper), when I still have an option.
Thoughts?

Samsung should not have to bribe you to be "loyal"...honestly, I don't believe in "loyalty" to a brand. What I am loyal to is the spen....another manufacturer makes a pen as good as samsung rest assure I will drop samsung.
It is up to you to stick it out, return your device and wait for the price to drop as you have said...and buy it, or you can just drop it all together and go to another device. Their 25 bucks is their reward...you take it or you leave it.
P.S I didn't realize "stuck pen" was the major complaint about the phone lol...mine been working fine all around. How is the pen being stuck? I saw a post somewhere that someone pushed the pen in too deep and it got stuck...all they did was wiggle it out and all was good....is that what you are talking about?

newtmobileuser said:
With all those troubles, possible crazy crowd of in-store swapping, burned jeep and not allowing to use its Phone in the flights, should it reward its most loyal customers if they decide to stay with Samsung? Or give the customers a reason to be loyal?
Right now, the price tag they put is pathetic 25 bucks, for all those sure problems. Leaving the questions and uncertainties to us:
1. Should I trust them and believe it really fixed the problem in about one week (while not knowing it in a one year development cycle)?
2. Could it pose a new risk in its rush to fix the old problem?
3. Did it fix that stuck pen problem also, which I thought be the major complaint about this phone before the explosion?
4. When will likely the FAA lift the Samsung phone restriction? Am I going to have problem to travel with Samsung phone (not just Note 7, as they all look similar) in the coming months?
5. With all those trouble, minus 25 bucks, Note 7 still the most expensive phone in the market. And its price could go down a lot in the coming months, with all those recalls phones(refurbished?), and the damage to the reputation, possibly making its most loyal customers very frustrated with their top bids even there is no more issues afterwards.
I am a loyal Android and Samsung Note user, or was. However, with the most current FAA news, I am seriously considering Iphone 7 Plus now (which is also cheaper), when I still have an option.
Thoughts?
Click to expand...
Click to collapse
bye bye, and enjoy your iphone

^^^^ I don't think he liked your comment very much lol

I'm lucky that work will comp my phone. I will wait a couple of more months. My Note 4 is still going strong. I replaced the battery 6 months ago and it's like new. I reviewed ifixit for the Teardown of the Note 7 Doesn't look so bad to get to the battery. Sealing it back up shouldn't be too bad. I don't plan on getting my phone wet. I have to deal with iDevices at work and at home from time to time. I can't have an iPhone as a daily driver. It doesn't work out for me. I need calendar widgets, I need customization, I need an adblocker...

1. Billions of Li-ion batteries were made, they're all the same. Factory that messed up no longer supplies batteries for Note7, if I stop trusting Samsung, may as well stop trusting all Li-ion batteries makers.
2. as far as I understand it, there is nothing to fix, just properly follow manufacturing process and catch errors. The following and catching somehow didn't work at one plant, that is no longer involved.
3. what stuck pen? If clicking mechanism fails, just like in a pen, there is free replacement. never happened on mine.
4. Getting our government involved is a nightmare that may never end, they have no clue. Just FYI Boeing 787 have whole bunch of Li-ion batteries on board, that burst into serious fires in past, if I remember at least one cargo plane catch fire and crashed while carrying Li-ion batteries few years back. I thought total ban on use of any electronics during take off and landing was still in place? I have no idea how this will end, but there were other phones catching fire before, including iphone? Maybe not to the same degree, but nothing was recalled and taken off market either.
5. I could swear I've seen 64GB 6s for $850 as well, but maybe I'm wrong, didn't pay much attention.
I'll go with other poster, give me something similar to N7 with spen, I would have no problem switching and that LG phone with stylus, was LG afraid of even pretending it was trying to compete with Note series? Was it trying to create new market, like "poor man Note phone", I don't know, but can somebody tell LG used old Note 2 and Note 3 are still available for better price.

Best buy product recall list
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I bet these companies aren't doing anything for their customers.
Sent from my SM-G930T using XDA-Developers mobile app

Peeling glass back

Anyone experienced this?
https://www.androidauthority.com/google-pixel-4-xl-back-panel-issue-1138848/

Nobody?

Guess not. All good on mine since last October :good::good:

Nope, but my fist P4 I had the screen glass start lifting and separating from the chassis. My replacement hasn't had either of these issues though.

So it isnt a common problem.

Sigray said:
So it isnt a common problem.
Click to expand...
Click to collapse
I don't think so. Mine has been fine since launch day and I haven't heard of this until recently. For what's it worth I charge wireless 90% of the time.

I wasn't aware of this, but it sure is concerning. I took the case off my 4 XL to check every corner and inch of the back glass to see if there was anything similar, and I didn't see anything. I've had my 4 XL since March but only started using it as my primary device yesterday. It doesn't appear to be a common problem, but I think it also has to do with usage (wear/tear). I know some people forget their phones in the car and leave it in hot temperatures, so that could be a cause or if your phone heats up too much from charging and using simultaneously. These are just theories that come to mind; nothing is confirmed, of course. I guess we'll just have to wait and see. Hopefully, this doesn't become a common issue.

Sigray said:
So it isnt a common problem.
Click to expand...
Click to collapse
I think at this point in time it's hard to tell how widespread it is. There are plenty of people on Reddit who say it's happening to them but my guess would be it's probably a small percentage of overall users. I think only time will tell how widespread the problem really is.

Google has also responded to the issue through one of the big Android news sites and stated that this issue is not being caused by the battery swelling or the battery in any way at all. I figured I'd add that to this thread as before this statement it was starting to seem as if there was a battery defect that was starting to arise. They didn't claim what DID cause the lifting glass but at least it"s not a battery issue. I'd wager its a mix of how the user is taking care of the phone mixed with subpar adhesive.

I am.
While this issue has been documented all over. ifixIt has even into details why. I have this issue on a massive level. I haven't not contacted tmo or Google about it yet. I keep it in a favor case. It is a serious problem, and in my case it's really bad!

I read some of the comments of the news article and some people had it happen to them multiple times. It made me suspicious about how they were using their phones and if it was a specific habit that was causing damage. I know Google claims it's not to do with the battery, but there are certain habits that definitely cause battery swelling. I keep wanting to jump to that conclusion.

I have the same issue
I tried to glue the peeled area and it got broken ...

I had my first Pixel 4 XL since launch as a daily driver for 6 months and didn't have that issue. I always charge the phone with a wire and never wireless.
Sent from my Pixel 4 XL using Tapatalk

Quote from a 9To5Google article (for what it's worth):
uBreakiFix has confirmed to 9to5Google that while this person claiming to be an employee may have a theory on the issues facing Pixel 4 owners, they “defer to manufacturers regarding alleged device issues, and have no known technical service bulletins regarding battery-related issues in the Pixel 4 series.”
https://9to5google.com/2020/07/22/pixel-4-xl-back-glass-peeling-issues/

I do have this problem. I became aware of it after reading several articles online and peeling my 4 XL out of the case for the first time ever to check for this issue.
I was rejected by Google Device Support because of minor physical damage to the lower part where the fabric case does not protect the device.
I had it repaired (glued together again) with my provider , but it start's to come loose again. I am really not happy with Google's policy on this issue.
This voids IP ratings and even though Google said it doesn't have to do anything with the battery swelling, I am concerned (the second time it started from the middle, not the corner).

I have had my Pixel 4 XL since launch, so almost last 8-9 months. I baby the phone, clean it regularly, and have an established charging cycle. I examined it closely and have not found this issue. Everything looks good and like it was when I first bought the phone. I wish Google would say what is causing the issue, if it is not the battery.

I've had the phone since launch. I just recently got my replacement device from Google after having this issue.
The online chat was a nice experience and they just asked a few questions about it and made me send them some pictures.
At first they said it was due to a physical drop because i did have some scuffs on the side. But they ended up replacing it anyways.
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What do you think caused it?
Rodstarrr said:
I've had the phone since launch. I just recently got my replacement device from Google after having this issue.
The online chat was a nice experience and they just asked a few questions about it and made me send them some pictures.
At first they said it was due to a physical drop because i did have some scuffs on the side. But they ended up replacing it anyways.
Click to expand...
Click to collapse
Glad to hear that they did what was right and replaced the phone for you. What are your thoughts on what caused your Pixel's glass to peel?

Battery habits mainly.
I had damaged batteries in the past, I charge my device over night "Bad me".
I never had time to watch phones charge stop at 90%, say if you have 90% before you sleep what do you have in the morning if the device is not being charged 60%
Yes I know what experts say but I just can not will not follow these instructions.
I go home the phone has 60% battery life, I put it on a charger.
Wake up the device is fully charged.
I hate battery technology "swelling batteries" should not happen.

I've used an iPhone 3GS, iPhone 4S(dev device) and a Note 3 as desk clocks... always plugged in. All of them suffered swelling batteries popping the device apart within a year.
Currently on the desk is a 5 year old Note 5, but it's rooted and prevented from charging past 60%. I expect it will never have this issue.