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Hi,
Last night I knocked a small table and my girlfriends phone and a remote for the TV fell off.
We noticed that her phone now has a ring of black dots on the screen, mostly visible with a white background (E.G websites) but also from the home screen and the like.
We think she's cancelled her phone insurance, as she's never had a payment out to the company.
Can anyone tell me if its a Digitizer (What is one of these? Is it just the touch screen sensitive part of the phone?) Or the actual LCD Screen itself?
If you click on the photo it will load a larger image
Thanks for any assistance, kinda annoyed about this and wondering if I can repair myself with the parts on ebay. Or does anyone know how much HTC Charge to repair similar? Either in $USD, £GBP or €Eur, I can convert and get a ball park figure.
Hi
First of all is the phone still in warranty? If so take it back to an HTC dealer they should repair it for you for free. TD2 screens are not very good and it's a common fault. ( i had to have mine repaired after just only 3 weeks! )
The TD2 screen is made out of 2 parts, The touch screen or the 'digitizer' as you call it and a normal LCD screen underneath. You need to establish which has gone faulty.
If the touch screen still operates normally i.e the screen does not lock up or freeze and allows you to navigate normally then its the lcd screen below. If the touch screen is faulty one good way of checking is to put a piece of tape over the damaged area and try to lift it up a little to see if the marks / dots disappear and functionality can temporarily be restored.
Its hard to tell from your picture which it is..... sorry
I'm not sure how much a replacement by a dealer would cost, but i'm sure you can replace either yourself. ebay is a good place to look
Hope this helps.
I've had a reply from HTC UK who said the following:
That looks like there are a bunch of very small cracks in the screen. the black stuff is likely the Liquid Crystal from inside the display that has leaked out. If the dots get larger then it would definitely seem that the screen has got some cracks in it.
if this is the case, the standard charge for replacing the LCD is around £180 as sadly it is all one complete unit on the diamond 2, so it is not just the LCD underneath that needs to be replaced, but the whole screen assembly including the touchscreen layer and the actual LCD.
I hope this information helps you to make up your mind.
best regards,
Pete W
HTC
Click to expand...
Click to collapse
Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Hi mate,
had the same problem...
the item you psetd from ebay is not the one you need to change.
you need a digitizer, not an lcd screen.
i got one from ebay (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItemVersion&item=290376721935&view=all&tid=393718237019), it includes both the lcd and the digitizer, you can check ebay to find other auctions offering the digitizer only.
you can change the digitizer on your own if you don't mind loosing the waranty of your phone.
cheers
Hi,
I had already found this: http://cgi.ebay.co.uk/Touch-Screen-...UK_Mobiles_Accessories_RL?hash=item5882e7ef74
Will buy in a bit, funds are a bit short today.
The Touch Screen's functionality hasn't changed at all though, no sticking buttons or anything. So I suspect that its the LCD Screen thats damaged but will follow you're advise as you're going to have more experiance than me (and its the cheaper part to begin with!)
Scrap the above post.. my g/f has just told me that the dots on her phone are bigger/worse. Looks like its the LCD Screen afterall
i still believe it is not the LCD.
the digitizer is actually sitted on a glass, and the LCD is below that. it is very difficult to harm the LCD. i also though it was the LCD (at least i wasn't sure which was broken) so i ordered both of them.
if you disasseble the phone you will be sure if it is the LCD or not.
i vote for the digitizer
good luck, if you need any help, i'll be pleased to help you..
Just to update, A few days after I posted and got helpful advice on here.. she called me up to say the dots have disappeared, and they have still gone now a few days after.
She said she put it in the office where she works, under a printer paper tray, and the office was warm. Something has (maybe only temporarily) fixed it.
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Well F**K me! just bought a second hand diamond 2 to replace my xperia...
...seemed to work great checking it out... went home with the phone in my pocket... and as soon as I turn it on the touch screen doesn't work
dissected the whole phone only to discover the digitizer is glued to the bezel!
I ordered this from Ebay, will update if I got it working with the brand new housing + digitizer: http://cgi.ebay.it/ws/eBayISAPI.dll?ViewItem&item=380166349182&ssPageName=STRK:MEWNX:IT
fingeres crossed
Please report back here on this thread if it works
fluke said:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Can any one help with this matter?
fluke said:
Can any one help with this matter?
Click to expand...
Click to collapse
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
jodeltje said:
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
Click to expand...
Click to collapse
Thanks for the reply as I said previously:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Also the LCD didn´t had any marks at all, but i´m going to buy the TS+LCD and replaced by parts first the lcd because it´s a lot easier to replace then if the problem persists the TS.
I will post the result later when i get the parts to replace.
Superman_1122 said:
I've had a reply from HTC UK who said the following:
Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Click to expand...
Click to collapse
Can anyone confirm the above link as being both Lcd and Digitizer? I'm sure it doesn't mention it in the listing but the picture looks like it's showing both connectors.
Most likely only the LCD that's my conclusion if you look at the sellers store.
But to be sure e-mail the seller and ask.
http://stores.shop.ebay.co.uk/Elect...QQ_sidZ195653022?_nkw=diamond+2&submit=Search
Soooooo, as I've already posted here, My digitizer was busted on the phone I just bought... what I didn't tell was that I ordered a digitizer, then checked if I could remove it easily...came to the conclusion that I couldn't... and ordered a digitizer+housing so I could easily fit it on.
the mail brought me the digitizer today, and while knowing a better solution was on it's way I couldn't resist and try if I could make it work.
Turns out it super easy to seperate the digitizer from the bezel using a hairdryer (softening the glue) and a knife:
Take your phone apart, just the 4 screws, click the plastic center off it. Remove the digitizer cable, the touchscreen cable and the speaker cable.
now you are able to remove the green plate which holds all chips and stuff.
underneath that is the screen, lift it up gently going under it from the gap the removal of volume buttons leaves, put it away safely.
Now remove the speaker, the buttons under the zoom bar, and the power button(don't forget the the power button, and rubbery thingy that falls out of the bottom, the hole needs to be at the bottom when putting it back in).
your phone should be completely empty by now... just the front and the digitize glued together.
make the front of the phone reaaaaaaaaaallllly hot, put the knive between the metal and the digitizer (I started at the part where the zoombar is) and gently push it between the two parts... (from the inside of the phone to the oudside). Now just keep the whole thing above the dryer to keep it warm and slowly slice your way around the phone (no secret wires are there that you can cut through).
I used some random glue I had lying around to glue the front back to the new digitizer... perfect!
so the screen is like new now
ps bought this digitizer: http://cgi.ebay.nl/Touch-Screen-Dig...wItemQQptZPDA_Accessories?hash=item45eed6effc
Thanks for that jodeltje.
It sounds exactly the same as when i replaced the digitizer on an Omnia. Really not as hard as one might imagine. Taking your time and being careful are the most important things.
Hey guys,
I came into same boat last night.
Dropped my T-Mobile MDA Compact V from 2.5ft table, Backwards (Not towards LCD) and now it has black dots on screen. I guess the LCD has pressed backwards by chip sets.
Here is a screenshot.
I think its LCD damaged but I don't have cash to replace nor device warranty.
Do you think the problem solves eventually? Coz once I had dropped sony mobile and it too had same issue but solved after many days.
Hopefully it solves.
BTW; does LCD affixed to Digitizer? by seeing service manual, it doesn't look like it is. And I afraid to get cheap hongkong LCD screens for about 30$ since they won't be true quality display. i.e blueish.
Thanks...
Best Regards
hello CRACING,
sorry about what happened to you...
from the picture i can say that you have a problem with the digitizer...
your LCD is ok.
i tend to have this problem over and over again the last 1,5 years... i replace the digitizer (or the glass on which the digitizer is attached to) every 3-4 months..
yes the ones you get from ebay are not that good quiality, but well it keeps the phone working...
if you need assistance on replacing the digitizer, i can help you, by providing pictures and istructions...
cheers
Damn it. I just dropped my SGS from about a foot and a half off the floor and the glass/screen cracked. The phone still works fine but I don't think I can live with it like this. Is it possible to get it fixed? How expensive an endeavor is it to get the glass replaced?
Edit: I don't know if it makes any difference but it's really just the glass that is broken. The display still looks fine and works fine. I'm not sure how these things are constructed and if just the glass can be replaced or if the entire thing needs to be changed. I'm worried that by continuing to use it and carry it around in my pocket that the display may become damaged.
What are the chances that I can get samsung or bell to replace it outright if I stress test it and the SD/motherboard fails again.
mattzaj said:
Damn it. I just dropped my SGS from about a foot and a half off the floor and the glass/screen cracked. The phone still works fine but I don't think I can live with it like this. Is it possible to get it fixed? How expensive an endeavor is it to get the glass replaced?
Edit: I don't know if it makes any difference but it's really just the glass that is broken. The display still looks fine and works fine. I'm not sure how these things are constructed and if just the glass can be replaced or if the entire thing needs to be changed. I'm worried that by continuing to use it and carry it around in my pocket that the display may become damaged.
Click to expand...
Click to collapse
If you decide to change the screen on your own, check my thread: http://forum.xda-developers.com/showthread.php?t=745262. Replacing my own screen thru repair service would have cost 250€ and by changing it by myself it cost 90€. These days you can get new screen from ebay with ~50€.
Where did you spend the extra 40€ above the cost of the screen? I've not read anything about the repair process but did find some ebay listings for replacement screens for $55, which isn't bad at all.
mattzaj said:
Where did you spend the extra 40€ above the cost of the screen? I've not read anything about the repair process but did find some ebay listings for replacement screens for $55, which isn't bad at all.
Click to expand...
Click to collapse
Phone was very new on the market when I bought the screen. That's the reason why screen cost 90€ then. 2 weeks after I bought it the price dropped to ~50€
Long time lurker, first time poster.
Today my phone leaped out of my hand and shattered its screen on impact with the ground.
I rang a local phone repair man, and he said he could replace the glass for £50. Great!
When I got home I did a quick search and found a few places where it said that this is not possible, something to do with the glass being stuck to the LCD underneath. Apparently you need to replace both the screen and the glass together.
Does anybody had any experience with this? Am I going to be stuck with a hefty repair bill?
Thanks
The glass is with the digitizer wich are very hard to be separated, even impossible. But if he has some spare part from another SXL he can give you a lower price i guess. I don't think that the price is to low. Here it costs about 120 eur. So you can ask him if its a new or used one. Just to be clear. And don't forget to take your battery with you when you leave the phone. Because there is 99% chance that they swap your battery
XL imposible to change digitizer only
Sands2038 said:
Long time lurker, first time poster.
Today my phone leaped out of my hand and shattered its screen on impact with the ground.
I rang a local phone repair man, and he said he could replace the glass for £50. Great!
When I got home I did a quick search and found a few places where it said that this is not possible, something to do with the glass being stuck to the LCD underneath. Apparently you need to replace both the screen and the glass together.
Does anybody had any experience with this? Am I going to be stuck with a hefty repair bill?
Thanks
Click to expand...
Click to collapse
On HTC XL it is imposible to change digitizer only .I just experience myself and ruined semi usable phone with cracked but fully working glass. Touch digitizer screen and lcd are (unlike some other models) GLUED together.!.
So sellers who sell digitizer only for 30$ are essentialy fakers, not telling you that it is imposible to change Digitizer only. But for 30$ many try and both throw that money and render phone totaly unusable. So they must buy whole LCD +TOUCH assembly that is much expensive. now about 150$ .
TIP: If you have cracked SXL - use it that way if you can (like me 30day with almost no problems) or buy whole assembly. No middle here
hey guys
so last week something unbelievable happened to me and i say unbelievable because no one will believe what happened but thats it what can i do about it xD OK so last week my G Watch fell from my hand while wearing it and it fell off on my Xperia Z from about 20 centimeters and i didn't care that exact moment because i said like WTF it wont harm the device and after 2 minutes i opened my phone aaand its just not working the screen was broken from the area on the left of the microphone and the phone wont work but from a special small area anyways i went to my local Sony agent and he told me that the digitizer cant be replaced alone and that they will be replacing the whole LCD Display so i went to some other 3rd party repair-shops and they said the same thing and they will be replacing it with a non-original Display that cost 1/5 the price of the one that the Sony Agent offered me ( Sony Agent told me that it costs 170 Jordanian Dinars which equals 240 USD and the phone itself new unlocked costs pretty much less than that in my country ( Jordan ) )
Anyways i was wondering guys if i can replace the digitizer alone by myself (by ordering it from eBay or so and disassembling the phone and replacing it at home ) or should i replace the whole LCD Display ?
(Sorry if i had any English mistakes but i"m not a native English tongue )
Best Regards,,,
I had broken touch screen and i watched video on YouTube how to repair just touch screen, ordered just touch screen from Ali and I broke the digitalizer so i ordered whole screen with mask after. My point is, if you don't have tools and skills (or is you first time) buy whole (touch screen + digitalizer) and replace them.
Good Luck!
Sent from my XPERIA M2 using Tapatalk
Dzepar said:
I had broken touch screen and i watched video on YouTube how to repair just touch screen, ordered just touch screen from Ali and I broke the digitalizer so i ordered whole screen with mask after. My point is, if you don't have tools and skills (or is you first time) buy whole (touch screen + digitalizer) and replace them.
Good Luck!
Sent from my XPERIA M2 using Tapatalk
Click to expand...
Click to collapse
thanks bro :good:
Digitizer and touch screen are glued together making it impossible to remove the touch screen without breaking the digitizer that is made of thin glass.
I replaced the combo on my first Z after my car key fell off from above 15cm or so onto the screen, same story as yours! (X_X)
But:
1/ Besides the combo touch + digitizer piece you also have to buy the sticker as the actual glue around the frame will get destroyed while removing the screen.
2/ If your phone is old, you might want to buy an original battery to replace your existing battery.
3/ While reassembling the battery in the phone make sure it does not stick out from the plane surface otherwise it will push on the glue and reopen your phone. Mine had a piece of plastic on its side with harpoon like features; it looked like it had been forced into place with harpoons retaining it: crappy design, to my opinion.
Some 3M strong and thin double side tape might also be useful to keep the battery into place especially if you keep the original one which might unfortunately get a little bent while un-glueing it from the case...
In any case, you should consider its waterproof feature gone!
Good luck!
MRDK_XZ said:
hey guys
so last week something unbelievable happened to me and i say unbelievable because no one will believe what happened but thats it what can i do about it xD OK so last week my G Watch fell from my hand while wearing it and it fell off on my Xperia Z from about 20 centimeters and i didn't care that exact moment because i said like WTF it wont harm the device and after 2 minutes i opened my phone aaand its just not working the screen was broken from the area on the left of the microphone and the phone wont work but from a special small area anyways i went to my local Sony agent and he told me that the digitizer cant be replaced alone and that they will be replacing the whole LCD Display so i went to some other 3rd party repair-shops and they said the same thing and they will be replacing it with a non-original Display that cost 1/5 the price of the one that the Sony Agent offered me ( Sony Agent told me that it costs 170 Jordanian Dinars which equals 240 USD and the phone itself new unlocked costs pretty much less than that in my country ( Jordan ) )
Anyways i was wondering guys if i can replace the digitizer alone by myself (by ordering it from eBay or so and disassembling the phone and replacing it at home ) or should i replace the whole LCD Display ?
(Sorry if i had any English mistakes but i"m not a native English tongue )
Best Regards,,,
Click to expand...
Click to collapse
Just dont go for non orignal diplay you will regret it, most probably they will order a whole new CHEAP QUALITY front panel from ebay which will have poor quality of screen and all the ports. Also the power button will become a bit hard to press.
I did the same mistake and gave my phone to a local phone repair shop which was cheap but my phone went dead the very next day after it came back from repair. I agree Sony Service Centre will charge more but your phone will be in best possible condition.
My suggestion go to Sony people for repair.....
Hope it helps you
Thank you guys very much i really appreciate your help and i think i'm going to the Sony agent because i dont have that much of experience to disassemble the phone and i might get it even worst instead of fixing it :\
again thank you really much guys
Just pay attention to pay a fake screen no original one there's a few different things between the original one
Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
Click to expand...
Click to collapse
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
Click to expand...
Click to collapse
They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.
Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Click to expand...
Click to collapse
Did you replace the screen? how much did it cost total?
salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
Click to expand...
Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.
moneyrockers said:
Did you replace the screen? how much did it cost total?
Click to expand...
Click to collapse
Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
Click to expand...
Click to collapse
That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Click to expand...
Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now
hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
Click to collapse
How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!
Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.