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I am sorry to start a new thread, but this is sort of an emergency.
My Lady Susan upgraded to an LG-G2 on Verizon a couple of months ago, and we were assured it was a World Phone. We called Verizon Tech Support, got transferred to the International Travel folks, requested it be unlocked if necessary for use in England and Scotland. They assured us over and over that this phone is not locked in any way and all she would have to do is obtain a sim from some provider like Three in London and put it in and set up the APN as necessary for the LG-G2 to just work over there.
They warned us to pull the Verizon sim out before turning it on in the UK or she might incur international roaming charges - tried to sell her some kind of plan to mitigate that possibility in the process, but admitted that it was unnecessary if she was careful to not have her Verizon sim installed while the phone was powered up in the UK.
She got over there this morning, found a Three store in London, and they told her her Verizon LG-G2 was LOCKED to Verizon-only and could not work with any other provider at all.
She is currently without data or even a UK cell number. Was Verizon wrong about the LG-G2 being possible to use in the UK, or was the guy at the Three store wrong ?
We are not concerned about LTE speeds, most of the area she is traveling through is 3G only at this point anyway. She needs data though, for Hangouts if nothing else.
If the LG-G2 is useless over there, maybe she can buy a pre-paid phone for the two weeks she is traveling. Any suggestions ?
I have told her to find another Three store, or an O2, or anybody that might have a clue, but I fear it was Verizon that was clueless when they told us it would "just work". I use only Nexus devices myself, and my Nexus5 would not have this problem !
To be clear, this is a stock Verizon LG-G2 with the recent LG stock KitKat firmware received and applied via OTA. Not even rooted.
Both Vodaphone and Three shops in London have told Susan today that her Verizon LG-G2 is carrier-locked by Verizon and cannot be used in the UK on either Three or Vodaphone. So, for the next two weeks she is on WiFi only. They both tried to sell her a phone and plan for about $100, so she would have something to use while traveling.
Sent from my Nexus 5 using Tapatalk
trent999 said:
Both Vodaphone and Three shops in London have told Susan today that her Verizon LG-G2 is carrier-locked by Verizon and cannot be used in the UK on either Three or Vodaphone. So, for the next two weeks she is on WiFi only. They both tried to sell her a phone and plan for about $100, so she would have something to use while traveling.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Its not locked, they are incorrect... I don't know the UK market but couldn't she just get a prepaid SIM and set the APNs herself (Verizon global mode phones are notorious for not getting APNs from the SIM)?
Sent from my Nexus 4 using Tapatalk
She could, if she could...
I told her she would need to set her APN up and change her network mode to GSM instead of CDMA/LTE, but she got That Look in her eyes, so I told her the nice people at the shoppe would be able to help her. And to get a prepaid for mostly data and call me over Hangouts.
Sent from my Nexus 5 using Tapatalk
trent999 said:
She could, if she could...
I told her she would need to set her APN up and change her network mode to GSM instead of CDMA/LTE, but she got That Look in her eyes, so I told her the nice people at the shoppe would be able to help her. And to get a prepaid for mostly data and call me over Hangouts.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Very odd. When I was in the UK a year ago, I used my 'carrier locked' Verizon S3 just by buying a sim from Tesco (major grocery retailer) and upping my balance when needed. Was fairly pain free. And that was when phones were more locked down, and all new phones claim to be global in that sense.
Sent from my VS980 4G using XDA Free mobile app
I know, right !
I think she just got a couple of nincompoops at the shops she went to yesterday. Maybe she will have better luck today in Edinburgh.
There can't be anything that wrong with the LG-G2 that it won't work on a GSM sim in Europe. When we were in Italy last year we used both Wind and TIM Sims in Verizon World phones set to GSM mode, worked fine even for playing Ingress.
Sent from my Nexus 5 using Tapatalk
Just a thank you update...in Edinburgh this morning she was able to find a competent shop clerk and now is busy hacking Ingress portals with cheap and functional sim data ! She kept trying based on your advice until she found someone not trying to sell her a prepaid phone.
Sent from my Nexus 7 using Tapatalk
All Verizon LTE phones are SIM unlocked, it's part of their deal with the FCC.
trent999 said:
Just a thank you update...in Edinburgh this morning she was able to find a competent shop clerk and now is busy hacking Ingress portals with cheap and functional sim data ! She kept trying based on your advice until she found someone not trying to sell her a prepaid phone.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Glad it worked out for you both!
Sent from my VS980 4G using XDA Free mobile app
Ok,
So I've searched through this entire QA section and have yet to find a thread related to my question so I'm going to ask.
I recently (as in like monday 05/05/14) updated to KitKat on my Sprint Flex and noticed that my LTE wont kick on...I update my profile and PRL and it will kick on for a split second go grey (gray?) and then go back to 3G. I'm curious, has anyone else encountered this issue or could this be a simple single issue I'm the only on experiencing?
mind you, YES I do live in an LTE enabled area (no Spark ) and my old HTC EVO 4G LTE gets service just fine as does my wife's EVO LTE but my Flex just wont kick it on anymore. I even tried resetting the radio with no luck. If anyone can point me in the right direction, I would be very appreciative!
Other than this little hiccup, along with the KB issue, this phone is saweet!
How was your service before the kit kat update? FYI you should head over to the S4GRU forums. You will find better sprint support there. Its not a corporate sprint site, its a community of sprint customers that have lots of knowledge of the network.
Sent from my Nexus 5 using Tapatalk
I'm convinced that Sprint doesn't want people on their LTE network. They recently started throttling their unlimited customers data once they use over 5Gb. I used a Sprint phone for a short period of time before our company switched to AT&T, and that phone would disconnect from the tower it was using whenever the phone would go idle. I would try to use the internet and it would say "no connection", but the second I made a phone call on it the connection would re-establish. It's all very strange.
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
bbobarino said:
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
Click to expand...
Click to collapse
I left Sprint last year for identical reasons. As T-Mobile was the only other carrier to offer unlimited data without hidden throttle points. I had to pay the eta but it was well worth it. Sprint may be better out in the sticks because they have roaming agreements with Verizon but if you live in an urban area you will be ok.
My 4G LTE was badass before the update to KK. I'm very familiar with S4GRU forums. My service has always been great with Sprint, so that's not the issue, I was simply curious if this is simply an isolated incident or if this is becoming a known issue..I'm content with Sprint. I'll have to look at the other forums to see if I'm the only one having issues..
Sent from my LG-LS995 using XDA Premium 4 mobile app
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Nybs31 said:
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Click to expand...
Click to collapse
There is only one cell radio on the newer phones so no SVDO/SVLTE no voice/data. Wifi is separate so wifi data will still work.
Sent from my iPad using Tapatalk
OK.
so after I posted this thread i started checking the towers around me and found out i was not the only person reporting issues about this. apparently sprint is secretly updating the towers in Amarillo for spark. this didnt come from some idiot rep at the call center either, this i found out on my own. I verified it this morning and some areas in town my little sun lights up and my speeds are ranging from 15-25mb/s depending on the area of town im in.
I also got a phone call from a friend of mine in Austin because his iFag 5s wasnt able to connect to the interwebs even though he showed LTE to be active. they appear to be updating towers continuously in certina areas. thanks for the info on some of ya'lls part! i guess i just wasnt patient enough and jumped to the conclusion of KK breakin something in my phone.
Well, I just bought the HTC One M8 Harman Kardon edition to replace my Evo 4g LTE, and overall it's not a bad phone. Like the audio and speed of the phone.
However... It doesn't work very well as a phone. If I go into an area where signal is sketchy, I will get the above error (Loss of Data, LTE: EMM-65535). Okay, I understand I am in a low signal area.
BUT... When I get back into signal, the phone has lost it's provisioning. I have to do the whole ##72786# routine to get the phone to take/make calls, accept texts, etc etc.
First Sprint says it's a provisioning issue. Then they tell me its a hardware issue. The local service center tells me they have seen numerous phones come in with this, and they replace them, and it still does the same thing. The tech said it is an issue with the network not handling the new Spark network, and to put the phone into CDMA mode for a week to see if it clears up or not.
My phone is stock right now (Still, S-ON and locked).
Software 1.54.654.13
PRL 51100
HBOOT 3.16
Radio 1.05.20.0321_2
I've tried restricting the phone to Home Only, putting it into CDMA mode, and it still does it. I'm about ready to reactive my Evo just so I have a damn phone to use.
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
NachoB said:
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Sprint believes the phone is defective. I don't think it is. As long as I am on my home cell, it's fine. I leave the area, and pwoof!
The phone shipped in LTE/CDMA mode.. Sprint advised me to try it in Auto and see what happens. They also pushed a network ticket to see if there is anything wrong there.
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
mjs2011 said:
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
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Click to collapse
After putting the phone into "Auto" mode, it seems to be working fine so far. I'm trying to get it to choke so I can further troubleshoot this issue. If not, I am going to drop by the Sprint store where I bought the phone and see if they have had any reports of this.
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
FlowingAway said:
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
Click to expand...
Click to collapse
Going to drop by a Sprint store on the way home and see what they say...
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
dandan2980 said:
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
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Click to collapse
Well I went to the Sprint store, and they replaced the phone without question. Something that I thought funny... My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it. I asked the tech in the store, and she said the "new" phone just came in on a shipment today. That doesn't really mean anything, though...
Out of the box, it had the LTE error again, but this time it added a EHPRD: 33 below it.
The tech in the store said that all of Sprint's Spark phones are having this issue, not just the HTC.
I will wait and see what happens. The phone has the same signal characteristics as the "old" phone.
Having the same issues as everyone above. Visited a Sprint repair store several times. I had the device about a month without any issues, then suddenly calls dropped, data wouldn't work, texts wouldn't send, yada yada. Factory reset, RUU, all the dial codes, nothing helped. The Sprint reps first seemed like this was an oddity, then admitted they've had numerous complaints nationally with the device and the network. They claim it's a network issue, only to be resolved by the Spark upgrades.
It's been about 3 weeks since I've been able to use the device as a phone. Not sure what to do as I don't trust Sprint and their ETAs (they claim network improvements "finished sometime in June" in my area will resolve it).
1.54.654.13 the problem?
neonhomer said:
My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it.
Click to expand...
Click to collapse
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
enjid said:
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
Click to expand...
Click to collapse
I believe the .9 RUU is available.
I tried the hotspot today and it doesn't work. Called Verizon there has been several calls and they are working on a fix.
Sent from my XT1254 using Xparent BlueTapatalk 2
Same here. I just got off the line with level 2 tech support. He said it was the third call he had received this morning about the issue.
Oh, this is good to hear. I thought it was just my phone, but I'm glad that I'm not the only one. Unfortunately, I guess that means it needs a code fix, so hopefully they fast track that and get it out to us quick. I hate not having hotspot available.
Solution
Here's the solution to ya'lls problem. A friend an I both bought 64GB Turbos and both had the same issue. After sitting on the phone with support for about 10 minutes we came up with an idea.
I switched the new SIM card into my old phone, Moto X 2013, and got the same error. We then reactivated our old SIM cards and swapped them into the new phones and BAM, problem solved. I wanted to try this while on the phone with Verizon but the lady wanted to send me to tier 2 support instead of trying this simple fix.
I'm not playing around with SIM cards again!
I put my VZW sim from my iphone 6 in my unlocked S5 to see if it would work.
After doing that (which it did not work) my account showed NON VZW DEVICE on the iphone 6 number and I could not make ANY changes to my account.
They could not even change it at a corp store UNTIL the iphone was turned off, sim removed and new sim activated!
What a PIA!
And yes my hotspot isn't working when it should be.
At least if we had root we could fix the provisioning. But having legitimate tethering on a plan and having to resort to that is ridiculous. They need to fix whatever's wrong with their system, NOW!
This release was rushed for sure.
cpufrost said:
I'm not playing around with SIM cards again!
I put my VZW sim from my iphone 6 in my unlocked S5 to see if it would work.
After doing that (which it did not work) my account showed NON VZW DEVICE on the iphone 6 number and I could not make ANY changes to my account.
They could not even change it at a corp store UNTIL the iphone was turned off, sim removed and new sim activated!
What a PIA!
And yes my hotspot isn't working when it should be.
At least if we had root we could fix the provisioning. But having legitimate tethering on a plan and having to resort to that is ridiculous. They need to fix whatever's wrong with their system, NOW!
This release was rushed for sure.
Click to expand...
Click to collapse
My friend and I were wondering if this is a bad SIM issue to start since it's happening with many Turbos.
Sent from my XT1254 using XDA Free mobile app
flametail2518 said:
My friend and I were wondering if this is a bad SIM issue to start since it's happening with many Turbos.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Could be a plethora of things...
Since the hotspot needs to validate the account their system may not recognize the device (yet) and thus isn't authenticating accounts that are actually legitimate to do so.
It sounds like a widespread issue so I would hope they have engineers working on a fix soon. A lot of people will want to use the hotspot and can't!
cpufrost said:
Could be a plethora of things...
Since the hotspot needs to validate the account their system may not recognize the device (yet) and thus isn't authenticating accounts that are actually legitimate to do so.
It sounds like a widespread issue so I would hope they have engineers working on a fix soon. A lot of people will want to use the hotspot and can't!
Click to expand...
Click to collapse
Precisely why we reactivated and did a SIM swap, fixed the issue and took 10 minutes.
Sent from my XT1254 using XDA Free mobile app
flametail2518 said:
Precisely why we reactivated and did a SIM swap, fixed the issue and took 10 minutes.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Pretty sure the update that rolled out yesterday fixed this... mine works now since updating where it did not prior to it.
Wot-75 said:
Pretty sure the update that rolled out yesterday fixed this... mine works now since updating where it did not prior to it.
Click to expand...
Click to collapse
I didn't know about the update til after we did the swap. Maybe that was the fix since nobody knows what it was for.
Sent from my XT1254 using XDA Free mobile app
flametail2518 said:
I didn't know about the update til after we did the swap. Maybe that was the fix since nobody knows what it was for.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Mine is working now.
Incidentally I DID install the update on Thursday and it was NOT working then.
But it is now.
Still no data while in a call!
It works after the update, but only as an open hotspot, I can't save a closed AP. Anyone else?
Got mine to work took Sims put it in old phone put it in Hotspot then removed it put back in turbo and everything worked.
Sent from my SM-P600 using Xparent BlueTapatalk 2
i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
shoaibmukhtar said:
i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
Click to expand...
Click to collapse
Also, see this thread here --> http://forum.xda-developers.com/note-4-tmobile/help/registered-network-error-please-help-t3088806
kabuk1 said:
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
Click to expand...
Click to collapse
model no Sm-910T
android version 4.4.4
baseband version N910TUVU1ANK4
kernel version 3.10.0-2796035 [email protected]#1
build no KTU84P.N910TUVU1ANKU
I also get this issue. I'm also having major issues with my cell reception. No LTE. Stock rooted 4.4.4
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
grmcrkrs said:
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
Click to expand...
Click to collapse
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
Sent from my SM-N910T using XDA Free mobile app
crap
nosympathy said:
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
View attachment 3300680
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
tatt2mike said:
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
Click to expand...
Click to collapse
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
All of the agents have been pretty good at attempting to remedy the problem up to phone replacement. My problem is they will not guarantee that I will receive a new unit. They have the refurb option which is complete bulls**t on a brand new phone. Especially when TMob separates the phone from the mobile plan. "Buy a new phone phone from us and if it doesn't work properly out of the box we'll send you some other persons problem for a slight fee" should be their slogan. And they are trying to pound on Verizon lol. I hope you get it working on your end. Good luck.