Database Develop

[Q] "Device not recognized" "Drivers were not installed successfully"

[Q] "Device not recognized" "Drivers were not installed successfully"
Well, crap. I don't know what else to try here.
I plug in my phone to update to 2.2 and in all 4 of my USB ports I get a "usb device not recognized" error. I've tried uninstalling/reinstalling the root hubs, nothing. I want to try to uninstall the drivers specifically for the phone, but can't find them (running windows 7 32 bit)
What the heck man?
So far ive done:
Uninstalled the samsung captivate drivers.
Uninstalled the USB root hubs.
Uninstalled Kies Mini.
Reinstalled captivate drivers.
Reinstalled USB Root Hubs.
Reinstalled Kies Mini.
Turned on debugging before plugging it in.
Turned off debugging before plugging it in.
Changed to mass storage mode.
Changed to Media Played mode.
Changed to Kies mode.
FACTORY RESET THE PHONE.
I think that about covers it. The next step I will try is to get a new usb to micro usb cord. Then, if not that, i am going to a friends house.
I shouldn't have to go through all of this crap. Especially when it was recognized about a week ago. nothing has been changed, deleted or updated since then either.
Quite frustrating.

Anyone have any ideas? I am close to just re-installing windows and then trying...ugh i just want my update! Been waiting months and months and now I can't even get it -___-

I received an error message about an idle screen, could NOT figure it out. Finally it worked after uninstalling launcher pro! Are you using a custom launcher? Try uninstalling!

WiredPirate said:
I received an error message about an idle screen, could NOT figure it out. Finally it worked after uninstalling launcher pro! Are you using a custom launcher? Try uninstalling!
Click to expand...
Click to collapse
No. I apologize I should have mentioned that.
It is not rooted and there is no custom software. Everything I've got, I've downloaded from the android marketplace.

just had the same problem...tried every possible solution..including installing fresh copy of windows..got my phone replaced..afraid to say..hardware issue
Sent from my SAMSUNG-SGH-I897 using XDA App

mariuszdziedzic said:
just had the same problem...tried every possible solution..including installing fresh copy of windows..got my phone replaced..afraid to say..hardware issue
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
So you're saying a new phone fixed it? Well I hope that's not my only option because I don't want to go through all of that.
:/

tried getting it to work for two days and i gave up. my carrier didnt give me any trouble and sent me a replacement..hope its not ur case. tell me what you tried so far?

This sucks man. Stil nothing....I am not going to replace my handset because I bought mine online! It's worked before....so what changed???

I'm giving this one last shot.
Anyone have any ideas other than replacing my entire handset??

Make sure your using the factory cable that came with your phone and unmount your external sd card.
Sent from my SAMSUNG-SGH-I896

shust82 said:
Make sure your using the factory cable that came with your phone and unmount your external sd card.
Sent from my SAMSUNG-SGH-I896
Click to expand...
Click to collapse
Yep, I am definitely using the factory cable, and I don't even have an external SD card in there right now (I tried it with and without one in and still nothing)
UPDATE:
I went to a friends house and tried to plug it in on his netbook...same exact issues, then his desktop computer...same exact issues.
So does this mean i am royally screwed and the only way I can ever connect my phone to a computer again is to get a new one? I can't even transfer files to and from the phone, so all of the music that I put on there before is completely useless now
EDIT!!!
I just totally realized something...I used to be able to use it via usb to transfer music, files, etc until I plugged it into my USB port on my kenwood car stereo's usb deck. It had given me error 19, which apparently is a connectivity error. Could these be related? Could it be possible that somehow plugging it into my stereo boned the usb functionality?

So I am not sure what the heck I did right, but it suddenly started working, and I am about 90% done with the 2.2 update.
I DID however unmount the internal SD card, then I re-mounted it and I guess that worked? Somehow there must have been a random glitch with the internal.
Anyways, if anyone else has this issue, try that!

Its a glitch in the media scanner program. Unmount your external (you can't unmount the internal), pull the card out, re install. We found this when doing the rodgers update, lot of people had this problem.
Sent from my SAMSUNG-SGH-I896

I had some issues with the drivers originally. I downloaded the wrong ones from the Samsung site. Take a look for the drivers in myriad XDA threads and see if those work, after uninstalling the ones you have loaded.

Raichu206 said:
So I am not sure what the heck I did right, but it suddenly started working, and I am about 90% done with the 2.2 update.
I DID however unmount the internal SD card, then I re-mounted it and I guess that worked? Somehow there must have been a random glitch with the internal.
Anyways, if anyone else has this issue, try that!
Click to expand...
Click to collapse
how did you unmount the internal

[Q] My Phone Is Not Detected By Computer

ok so this has been happening for a while and im finally tired of it...
I plug in my cdma hero fully rooted running CM 6 with the stock usb plug into my computer and neither my phone nor my computer recognize it. all the phone does is start charging. ive tried all the other ports and changing the default action on the phone to mount sd and all that but nothing has worked. its becoming a pain in the ..... yeah.... can anyone help me out?
edit: i have also tried many other known to be working usb cables

Try a new usb cable.
-----
Sent from my CDMA Hero. I got some hot Gingerbread-on-Hero action here!

usb cable
i have also tried many new usb cables... sorry i forgot to mention that.

Can you try a different computer? Trying to identify if it's a computer problem or a phone problem.

i dotn really have the option of using another computer... i think it is the computer but i am not sure.

Plug another device into the computer. 1 that is known to work. If that does not work you will need to uninstall your usb drivers and reinstall them with no devices attached.
For more information google hardware manager usb.
If this doesn't solve your issue it would either b a virus or hardware failure. If your phone charges fine I seriously doubt it is your phone that is the problem.
I almost forgot. The android usb drivers have been updated since the last release of windows. I would look into this as well.
Sent from my HTC Magic using Tapatalk

Do you have Sync installed?

gutrenchladd said:
ok so this has been happening for a while and im finally tired of it...
I plug in my cdma hero fully rooted running CM 6 with the stock usb plug into my computer and neither my phone nor my computer recognize it. all the phone does is start charging. ive tried all the other ports and changing the default action on the phone to mount sd and all that but nothing has worked. its becoming a pain in the ..... yeah.... can anyone help me out?
edit: i have also tried many other known to be working usb cables
Click to expand...
Click to collapse
Make sure you have compatible and up-to-date USB Drivers. Another thing, make sure you have HTC Sync installed.
Check the permissions on the computer with USB Ports.

The phone might be bad. I had this problem and Sprint replaced the phone

Same problem here... my wife's hero is recognized with same USB cable and same computer ... but mine wont recognize ... it started doing this after I flashed to a sense rom to update prl ... could that have screwed it up?
Sent from my HTC Hero CDMA using XDA App

argonzal said:
Same problem here... my wife's hero is recognized with same USB cable and same computer ... but mine wont recognize ... it started doing this after I flashed to a sense rom to update prl ... could that have screwed it up?
Sent from my HTC Hero CDMA using XDA App
Click to expand...
Click to collapse
Please try the suggestions made earlier and either deny or confirm the facts.
- Posted via mobile

ok so i have tried everything listed above except replacing the driver with newer ones because i cant even get it to show up in device manager... i have uninstalled and reinstalled sync multiple times... i plugged in my friend evo and it was recognized immediately. so im guessing its the phone. not sure if sprint will replace my phone as i dont have insurance.. also i need to just re.stock my phone then im guessing... gotta figure out how to do that.

gutrenchladd said:
ok so i have tried everything listed above except replacing the driver with newer ones because i cant even get it to show up in device manager... i have uninstalled and reinstalled sync multiple times... i plugged in my friend evo and it was recognized immediately. so im guessing its the phone. not sure if sprint will replace my phone as i dont have insurance.. also i need to just re.stock my phone then im guessing... gotta figure out how to do that.
Click to expand...
Click to collapse
You need to go to the 'device tree' in device manager this is the default and only view on windows xp. You are looking for usb root port or .... well hold on ill find it. Im assuming vista here?
It doesn't say it in the article but from my experience sometimes it can be selective about which devices it will allow to connect.
Unplug your device now.
Removing the drivers and re-installing them erases all the current configurations. Yes your computer remembers everything you have ever plugged into those ports until this point ↓
http://support.microsoft.com/kb/817900
I hope you remember to google for the latest android usb driver before you plug it back in!
If you didn't just go through the steps again at the microsoft site. Reopen the new drivers From android project Then plug your device in. Keep me posted.
Oh and you cant 'Revert your phone to stock' unless you made a backup of the stock rom before you flashed it. Well you could also have another copy of the same phone lying around... And even then when they send the device to hardware quality labs they're forensic equipment will tell that the locks have been snapped. Your phone might come back with a bill.
↑ Things of this nature are usually against customer service policies but in today's economy nothing would surprise me.
I hope you're not panicking! If you couldn't tell I have run into this problem more than once over the years, so the odds that your phone is jacked up are slim to none £
- Posted via mobile

you can always just download the stock rom from sprint for and update cant u? at this point i might as well insure it then have it get "stolen" just to get a new phone.

Lol. No comment ;D
- Posted via mobile

You can always try the android drivers in my post on how to install adb. Its in the hero dev section. I made that thread because some users were having trouble installing the htc drivers. As usual I'm mobile so I can't link you but you should find it no problem. Hope it helps good luck
Yea it's me again with the
" Modified Hero"

gutrenchladd said:
you can always just download the stock rom from sprint for and update cant u? at this point i might as well insure it then have it get "stolen" just to get a new phone.
Click to expand...
Click to collapse
Yes you can revert your phone to stock, don't worry. Just download the RUU from Sprint or HTC's website and run it with your phone plugged in. If you ever can get it to recognize it anyway, lol.

[Q] USB connection not recognized

Hi all,
I have problem with connecting my O2X to laptop.
When I connect phone to laptop phone start to charge, but USB connection is not recognized and no notification on phone (top left corner) is shown.
It was working once, but since then my phone was updated via OTA to V10e and then to V10f yesterday.
My phone is on stock.
I've seen on other forum that people had similar problem but I didn't found any solution.
I've tried different USB cables, different laptop (home and business - on both was working once before), unnistaling drivers and similar.
Please help!!!
Thank You.

I have the same problem and I still don't understand if it is hardware or software related.
In my case the usb sometimes stop working for a certain time, sometime a couple of hour, some time for a full day. After that magically start to work again.
I've tried every in my knowledge but without success.
You are not alone

Air_Mike said:
Hi all,
I have problem with connecting my O2X to laptop.
When I connect phone to laptop phone start to charge, but USB connection is not recognized and no notification on phone (top left corner) is shown.
It was working once, but since then my phone was updated via OTA to V10e and then to V10f yesterday.
My phone is on stock.
I've seen on other forum that people had similar problem but I didn't found any solution.
I've tried different USB cables, different laptop (home and business - on both was working once before), unnistaling drivers and similar.
Please help!!!
Thank You.
Click to expand...
Click to collapse
Using Topogigi 1.6 this exact thing hit me yesterday, I suddenly lost ADB-access (I was programming at the time, and suddenly couldn't upload the app to the phone anymore.) The "bug" top left had vanished, and no toggling of USB-debugging would turn it on again. I tried restoring froyo backups, tried wipe-install, didn't work. What finally solved it was to smartflash back to 10D. Very strange, I cannot find any logical reason for this behaviour, so it can only speculate it must be something illogical, like maybe overheating (wasn't overclocked.)
EDIT: Let me elaborate. When this happened I of course tried another cable, and what was extra weird was that it wouldn't even recognize a USB-connection, but it would charge. Plugging it back in the dock I normally use when programming would show a USB-connection, but no ADB. At first I was worried that perhaps the dock had pushed the pins in the socket too far in for the regular cable to get a connection. After smartflashing back to 10D though, both the dock and cable work as usual. So maybe, just maybe, a hot phone will expand certain areas around the usb-connection points either in the socket or on the motherboard. Again, just speculation. The usb-connection has worked fine since, using any cable.

Happened to me as well. In one day i can't connect my phone to the pc but after two weeks when i connected the o2x to a pc with vista the problem was vanished. I connected to my usual pc and the same it worked. let's hope that i will not have anymore this problem. It is possibility that your phone will revive i one day. good luck.

I think I may have solved this particular mystery, I'm now able to reproduce it at will, and get usb/adb functionality back.
It happens through a combination of ADB crashes/bugs on a computer and a usb-stack crash/error on the phone.
I can reproduce it by plugging in another phone/tablet on the computer (while still having the phone connected), installing/running something from eclipse on the other device, unplug and replug the o2x and then try to run/install something on it via ADB. This invariably leads to the ADB-icon (the status-bar bug-icon) disappearing, *and* it will lead to the phones USB not working on another computer, or even another port on the same computer.
Funny thing is, if I reboot the phone, and plug it back on the same computer, this instantly leads to the same behaviour. USB will only get recognized on the same port it was plugged in the last time, and ADB will still not get activated. Trying to connect to another computer *after* this will not work.
The solution is simply to reboot *both* the phone *and* the computer (or just kill adb I guess) before plugging in anything.
Plugging in the phone while *either* the PC *or* the phone is in this confused state will lead to both devices malfunctioning in the same way as before, which is why you cannot simply connect the phone to another PC. (Although unplugging the phone, rebooting it *before* plugging in to another computer should work.)

Thank You for info.
I just tried it but unfortunately it didn't work for me. I've tried restarting phone couple of times, plugin into different computers but phone still doesn't recognize usb connection (just charging).
I this the problem is in the phone and it maybe due to update to v10e and v10f.

Air_Mike said:
Thank You for info.
I just tried it but unfortunately it didn't work for me. I've tried restarting phone couple of times, plugin into different computers but phone still doesn't recognize usb connection (just charging).
I this the problem is in the phone and it maybe due to update to v10e and v10f.
Click to expand...
Click to collapse
Hm, okay, your problem may be of a different kind. I'm not entirely convinced yet, as you don't mention having rebooted any computer. So just to satisify my curiosity, do exactly these steps in the following order:
1) Unplug the phone from the computer.
2) Power down the computer
3) Power off the phone
4) Turn on your computer
5) Re-install the LG USB drivers
6) Turn on your phone
7) Connect the phone
If this doesn't work then you indeed have a completely different problem, and we're back to speculating.

TrymHansen said:
Using Topogigi 1.6 this exact thing hit me yesterday, I suddenly lost ADB-access (I was programming at the time, and suddenly couldn't upload the app to the phone anymore.) The "bug" top left had vanished, and no toggling of USB-debugging would turn it on again. I tried restoring froyo backups, tried wipe-install, didn't work. What finally solved it was to smartflash back to 10D. Very strange, I cannot find any logical reason for this behaviour, so it can only speculate it must be something illogical, like maybe overheating (wasn't overclocked.)
EDIT: Let me elaborate. When this happened I of course tried another cable, and what was extra weird was that it wouldn't even recognize a USB-connection, but it would charge. Plugging it back in the dock I normally use when programming would show a USB-connection, but no ADB. At first I was worried that perhaps the dock had pushed the pins in the socket too far in for the regular cable to get a connection. After smartflashing back to 10D though, both the dock and cable work as usual. So maybe, just maybe, a hot phone will expand certain areas around the usb-connection points either in the socket or on the motherboard. Again, just speculation. The usb-connection has worked fine since, using any cable.
Click to expand...
Click to collapse
Trym,
Does that mean you were able to smartflash despite having USB connectivity problems? I had these problems with my first O2X and after I flashed MCR I couldn't connect to USB at all. Luckily this was within the exchange period and I was given a replacement handset which hasn't had these issues but then I am still using stock 2.2
I did try all combinations of reboots on the phone and also driver installs etc on the problematic handset but nothing worked then.

mparack said:
Trym,
Does that mean you were able to smartflash despite having USB connectivity problems?
Click to expand...
Click to collapse
That's exactly what it means, yes. It's never been a hardware problem (luckily)
I had these problems with my first O2X and after I flashed MCR I couldn't connect to USB at all. Luckily this was within the exchange period and I was given a replacement handset which hasn't had these issues but then I am still using stock 2.2
I did try all combinations of reboots on the phone and also driver installs etc on the problematic handset but nothing worked then.
Click to expand...
Click to collapse
You may of course have had a genuine hardware fault, after all usb-sockets are among the first things to break on any phone. I thought my phone was a goner as well, until I discovered the things mentioned in my post. It's a really sneaky affair, it would be impossible not to assume the phone is broken the first time you experience it.
EDIT: Removed invalid assumption.

Just to report that I've tried everything, including connecting phone to computer on which my friend runs Nexus S with no problem and then connecting to computer on which my phone was never connected.
Is there easy way to revert to v10d (last version I know my usb connection worked)?
I don't want to experiment too much because this is my business phone.
Maybe I'll just wait for GB and V20e (I hope it will finally be released soon) and hope that this will resolve my problem, but until them I'm missing one of main functionality
What a waist, since I get the phone with all that fuzz about it, is nothing but problem after another: rebooting, battery drain, wifi problem, usb connection... whats next?

Air_Mike said:
Is there easy way to revert to v10d (last version I know my usb connection worked)?
Click to expand...
Click to collapse
Assuming your usb isn't actually broken, yes, it's pretty easy. Download 10D from here: http://forum.xda-developers.com/showthread.php?t=1035041
Instructions here: http://forum.xda-developers.com/showthread.php?t=1008070
NOTE: The instructions are for flashing baseband only. In addition to that, you also need to select the .bin file in "Ap bin"

Thanks, but links are broken.

Air_Mike said:
Thanks, but links are broken.
Click to expand...
Click to collapse
Indeed they are, were copied from another post I made, and XDA had truncated them.
1st one: http://forum.xda-developers.com/showthread.php?t=1035041
2nd one: http://forum.xda-developers.com/showthread.php?t=1008070 (this link is also at the bottom of the first post of the first link.)

Just to report that my USB connection suddenly stared to work again on both of my laptops (home and work).
I didn't do anything after I gave up weeks ago. Before that I've tried everything but with no success.

Air_Mike said:
Just to report that my USB connection suddenly stared to work again on both of my laptops (home and work).
I didn't do anything after I gave up weeks ago. Before that I've tried everything but with no success.
Click to expand...
Click to collapse
Weird. Glad you got it working.
Looking around on different LG Forums, as useless as they are, the support-people always gives the advice that you should take out the battery, and leave it out for five minues to "clear residual memory." (This, apparently, is the solution for any kind of problem with the phone ;-)) That's always sounded completely nuts to me, but that's the advice I'm going to give the next guy with usb problems ;-)

And another one bytes the dust.
That's ultra weird. one minute everything is just fine and on the other, USB is dead.
So, apart from the procedure TrymHansen gave us a few post back, there is no known solution/diagnose/whatever for this problem, right?
SmartFlash will not detect phone...

My post from other thread which was closed:
My optimus 2x is not detected when I plug it to my laptop via USB.
Turn on mass storage" in the phone does not appear, it's like I'm just plugging in into a wall charger.
It could connect just a few days before, same laptop, same drivers (LG mobile united drivers)
Have tried it with 3 different laptops, still can't connect (drivers are installed)
A google search reveals other people having the problem as well and unable to solve it.
Can't return it yet for warranty because superuser app is still there.
Originally, I rooted it using superoneclick. Can't unroot it in superoneclick since not detected in USB.
So i unrooted it using z4root (without a pc). It's now unrooted, however superuser app is still in the app drawer.
i believe mine can be detected from smartflash so maybe i can flash stock rom. will doing this remove superuser.apk?

fmartinezjr said:
i believe mine can be detected from smartflash so maybe i can flash stock rom. will doing this remove superuser.apk?
Click to expand...
Click to collapse
Yes it will.

So did you try to flash a stock rom and did solved your usb problem ?
I will try with a modaco rom next we.

lol, is this fixed or not?
ive had the same problem.. when my rom is totally chrashed, and usb is like stuck?
strange is, all the other usb devices (wifi dongle, not keybord mouse) stops working when i plug in my phone? also the phone does not see that there is an data cable in him so i cant mount my storage?
is this an warranty issue?

PC will NOT recognize Droid 3! HELP!!!

I made a thread recently about my phone not connecting to the computer but no one seemed to be able to help. Well I have still have the same problem and I am hoping SOMEONE can help me! Below I have listed everything I have tried, btw I am not a noob at this stuff. My phone connected fine before and now it will not.
I have tried:
Reinstalling drivers
Using the STOCK cord that came with my D3
Restarting phone, and computer multiple times
Going into AP Fastboot mode
Using differernt USB ports
Using different computers
Nothing seems to work. Unless someone knows how to get a free replacement from verizon/online I need to go back to stock and unroot so I can get a replacement so I can actually use my USB. A stock backup would be good too, as I can download it from my phone/put it on through my SD Card. Any help would be GREATLY appreciated!!!
P.S- I don't mind having to pay for a replacement, however, I pay for the full insurance and I think it is bs that I have to pay a deductible at least for the first time.
Thanks in advanced,
Andy

ajgates92 said:
I made a thread recently about my phone not connecting to the computer but no one seemed to be able to help. Well I have still have the same problem and I am hoping SOMEONE can help me! Below I have listed everything I have tried, btw I am not a noob at this stuff. My phone connected fine before and now it will not.
I have tried:
Reinstalling drivers
Using the STOCK cord that came with my D3
Restarting phone, and computer multiple times
Going into AP Fastboot mode
Using differernt USB ports
Using different computers
Nothing seems to work. Unless someone knows how to get a free replacement from verizon/online I need to go back to stock and unroot so I can get a replacement so I can actually use my USB. A stock backup would be good too, as I can download it from my phone/put it on through my SD Card. Any help would be GREATLY appreciated!!!
P.S- I don't mind having to pay for a replacement, however, I pay for the full insurance and I think it is bs that I have to pay a deductible at least for the first time.
Thanks in advanced,
Andy
Click to expand...
Click to collapse
This always seemed to work for me when my cable didn't work - plug in the cable, and lightly push down to help the contacts connect (DO NOT BEND THE CORD OR BREAK THE USB JACK)
Sent from my DROID3 using XDA App

S.O.S.

I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!

lexyboyo93 said:
I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!
Click to expand...
Click to collapse
can you show some screenshots of exactly the error youre seeing?

I had same prob with xp had to uninstall HTC sync install windows media player and on and off with USB debugging.
I appreciate your on 7 but might help.
Sent from my One running Slim Bean

IINexusII said:
can you show some screenshots of exactly the error youre seeing?
Click to expand...
Click to collapse
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.

lexyboyo93 said:
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.
Click to expand...
Click to collapse
Are you plugging it into a USB SS port? I have two of those on my laptop and it acts funky when I plug it into them. Also, reinstall your drivers after deleting them from device manager.

I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app

lexyboyo93 said:
I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I wouldn't install htc sync manager at all unless you need it. You can search "universal android driver" on xda and find it.

Hey guys I just wanted to let you know that I got the problem fixed. I just performed another factory data rest and that fixed the problem. Thanks for all the help!