Database Develop

Asus RMA

Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
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Sorry to hear. This is how Asus operates. I RMA'd my Transformer Prime and the morons sent me back a 32 GB unit to replace my 64 GB unit. Now I'm going through the whole damn RMA process again. They're a despicable company.

Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2

Cor-master said:
Most tech companies operate warranties this way. It's because they don't have gigantic departments to handle the claims. I don't get the Asus hate. Been using their great PC parts for years in my PC. Clearly there aren't any pc people here or no one would be calling them "despicable". It's Asus or msi for pc parts no in between.
Anyway last year I bought a power color AMD Radeon 6790, and it kept having a screen garbled issue. After trying anything I threw it a friends pc and yep same issue. So i made an rma to power color, had to pay $14 for shipping I was without my card for nearly a month and I was pretty cranky about it as I couldn't play battlefield 3 without it. But they replaced the card and no issues since so I can't complain.
Does Asus have advanced shipping? Some tech companies do, ie western digital, thermaltake
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Actually, I have used Asus for PC parts in the past - pretty much just motherboards. Never had any problems. But they treated their customers like garbage with the Transformer Prime, and now we have these problems with the N7. Things like "fixing" non-working GPS on the Prime by removing it from the box as an included feature, breaking people's tablets and claiming the customers broke them, promising updates that will fix serious issues yet only cause more serious issues, sending back the wrong tablet during the RMA process, etc., etc. are not very endearing qualities.
And they do not offer advance replacement for RMA for tablets. I spoke with numerous people there and tried to demand one since they f'ed up and sent me the wrong tablet back during my RMA ordeal, but they wouldn't budge.

rma issues with asus..
I to had a run in with there so called service on a netbook. asus eee atom based. I was told i have to mail it to them . When she give me address of where to mail it. the place was 1.2 miles from my home . SHE AT FIRST SAID IT HAD TO BE MAILED OVER NIGHT UPS. I ASKED FOR NUMBER OF the place. she gave it to me. I called them . They said sure drop it off. But we will have to mail it back to you. I said ok. So i go over there to drop it off go inside the building talk to them show them the rma . They tell me they will NOT Accept it. And that i must mail it.
I DRIVE two building down to a ups drop off place in this industrial area . Go into the ups store tell them what i was told at asus.. They guy says Ok . He takes my tablet sticks a label on it CHARGES ME NOTHING . Walks next door into the ASUS SERVICE CENTER AND HANDS THEM THE PACKAGE. .
IT WAS 4 WEEKS LATER I GOT THE NETBOOK BACK AND i sware they never touched it.. same issue SOLD IT ON EBAY AT A LOSS WITH BAD CAMERA .
AS far as the above post .. comparing asus and MSI AS two top mother board manufacturers .. asus CAN NOT COMPETE TO customer service you get from msi....
I fugured this tablet would be better knowing . well hopping google was going to have some say over QUALITY CONTROL.. Guess i was very wrong..
thanks for hearing my story . and yes ITS TOTALLY TRUE .

My experience with Asus Canada concerning RMAs was with a notebook and it was terrible! They contract out their work here to a 3rd party and coordination between Asus and that 3rd party was terrible. It was a lengthy and unrewarding experience. It was one of the reasons I decided to move to Apple for my notebooks.
Sent from my GT-N7000 using Tapatalk 2

Hello I had to send my nexus 7 also the day Asus SAT 06/08/2012 from Spain to the Czech Republic, the problem is that since Android upgrade to 4.1.1 when you gave it to turn off the tablet jumped a white screen and could not turn it back on, just do not turn on after it was stopped in the letters of Google

CID
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?

r0zj0k3r said:
So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
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If it's obvious when they open the back cover that you've opened it and tampered with it to break that antenna point, I'm guessing they would pretty much have to consider customer induced damage if they are following the policies, but it's possible you will get lucky and the person who makes the call will see the two as unrelated and fix the screen separation issue or them not notice it at all and fix the screen and send it back to you.
To the OP, a lot of time with the transformer prime, customers receive their tablets back or see them changed to ready to ship before they even get notification that the repair process has been started. It's kind of like the tracking system with the USPS used to be back when I had money to purchase a lot of products online. The tracking progress wouldn't be updated until after delivery.
Based on past experience I would guess that your turnaround time will be around a month. The only way that you'll get true progress information in my opinion that's close to reliable is if you contact an asus executive or a representative that's assigned to do damage control and they take up the cause and have some direct correspondence with the repair facility and then give you real progress updates, the automated system and process on status updates in real time just isn't consistent or reliable enough to count on in my opinion.
Gary Key used to move a lot of these through for XDA members but I don't know if he's involved anymore. There's also some executive contact information to call or email some of the higher ups in some of the Asus RMA threads in the prime section in case that's helpful.

tgallant21 said:
Just wanted to let anyone know that an RMA from asus is not the way to go! I could not get ahold of google so I contacted asus on 7/18/2012. An RMA was issued and I sent out my nexus 7 to them. According to UPS asus received the package on 7/23/2012. When I look up my RMA status online asus states they received my nexus on 7/25/2012. No big deal. However it is currently 8/6/2012, a nice 13 days that asus has had my nexus and as you can tell from the pic that I am no where near receiving my nexus back. As you can see my status is still "waitex". I shipped out my nexus on 7/19/2012 so as of today I have been with out my nexus for 19 days. Not too concerned but just wanted to let everyone know of my situation and not to go this route unless you have to. Thought I was saving time by going through asus but obviously not.
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I've dealt with companies like this in the past. The way to get your problem resolved is the old squeaky grease approach. It takes some work on your part though.
First, find a phone number for ASUS where you can get a real person to answer. Use the internet as his can be the tough part. I've actually found the address for the company I was trying to reach but no number. So I used the address to get the phone number for the suite next to them. I called them to get my the company that I needed's unlisted number.
Once you are able to talk to a real person get their name and a way to contact them if you are disconnected. Tell them your issue. They will then transfer you. If you actually get someone then again get the name and way to contact them. Repeat until you get an answer.
Most likely you will get transferred to voice mail. Leave a detailed message and then call the last person you actually talked to back. (The one that last transfered you) Tell them you want to talk to a person and don't' want voice mail. Do not take no for an answer. Ask to speak with the manager. Be polite but firm. Do not lose your temper.
If you are told someone will call you back get an exact day and time. Try to get their name and number if you can. Call them yourself.
Keep a log of every person you talked to and how to get back in touch with them. Call every person each day until you get them to take care of your situation.
I know it's a ridiculous amount of work to get something done that the company should just handle itself but if you want results sometimes you have to it.

How long it takes in appear the tablet in Global Repair Status Inquiry System? My tablet came to the Czech Republic on Thursday, 09/08/2012, 13/08/2012 Today I still do not see anything only this: You have not reqeusted RMA. for the machines below, however, They Have not Been received by us. I'm worried

Looks like I'm going to need to RMA my Nexus 7 from Google Play again. I did two RMAs earlier through Google Play and they cross shipped me replacements. I'm not sure if that was normal or just special treatment because I was still within my 15 day return period. Will they still cross ship me a replacement now or are they directing people to ASUS?

My repair status has changed to: "Waiting-[WB2] Wait for Swap / Exchange" What does this mean? I have no idea

I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.

Jester23 said:
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
Click to expand...
Click to collapse
from reading about asus warranty support in other threads forums and devices. If they have shipped it back to you without calling/emailing you asking for a credit card. They have either fixed or are just replacing your device.

My RMA experience took just over a month. 9 days to reply to initial email, after which most of it went pretty quick. Delays from arguing with them over whether the repair was covered...but it worked out in the end. Finally got it back yesterday. I'm quite pleased with the repaired unit, no lift and I can't seem to get the flickering to happen any more. Color seems a bit better, though not perfect still. I feel like it might be a different manufacturer of this screen than the first, or just a better version.

What ever happened with your nexus 7? Im going thru the exact same thing.
Thanks
Sent from my cm_tenderloin using xda app-developers app

i can relate, ive sent my n7 in for screen lift, came back with more lift, sent it in again, came back with the touchscreen unresponsive, sent it in for a third time now..if it doesnt come back fixed i am going to ask for a refund, since the tablet spent more than half its lifetime at the repair centre rather than at my hands

Asus support is the worst in the world. They don't care about their customers, and they're incompetent. I speak from experience as a Transformer Prime owner who had to go through their RMA process multiple times.
Sent from my Nexus 7 using XDA Premium HD app

Thank god I bought it from Google! While I know that Google is handling claims for the first year on the nexus 7, they need a permanent warranty exchange system for all the nexus devices. As much as I want to give the finger to carriers and their subsidized phones, you know if my vivid were to break all I have to do is call at&t, and they'll have a refurbished vivid on my door step tommorrow, with a return label to ship my broken phone back. I can't help but think if i bought the galaxy nexus or lg nexus 4 that I'd have to buy a backup phone too as I might be out of a phone for a month or longer otherwise. Seriously the nexus 7 isn't an asus product. No its a Google product, Asus is just the contractor that built it for them so no one should have to deal with their support.
Also I'm all about advanced shipping. Last December I had surgery and was hoping to play some serous battlefield 3 on my PC during my 2 weeks off work, instead my video card broke and was in rma processing the whole friggen time! I got it back a week after I returned to work! No one should have to deal with that crap! Just set up advanced shipping for crying out loud!
Sent from my HTC PH39100 using Tapatalk 2

Total Loss? (Insurance)

So right at this moment, I'm stuck at home. As a 19 year old, why? Well yesterday, my left front tire popped going down a windy side road, and I ended up in a ditch. New tire and a car wash, and I'm good to go, right? Wrong. The tow truck that AAA sent to tow me out of said ditch attempted (for some reason) to tow it out with the wheel perpendicular to the direction they were pulling. This caused them to pop the control axle (cop who was responding HEARD it pop). Then they said "Oh, you did that." They then pulled it the rest of the way out, managing to rip the wheel off my traction system and off the drivetrain itself. In the process, they dented my front quarter fender quite heavily (it was buckled from where the wheel was dragging onto it). They then proceeded to tell me that they couldn't tow it. So the county cop calls a flatbed to tow my car to the dealership. In the process of loading/unloading my car onto that, and I really felt sorry for the tow driver, he damaged my front bumper and my headlight. Nothing he could do, as the play in the wheel just messed up pretty much everything on that side of the car. Not only do I now have to pay for my damage, which was nothing more than a tire and maybe a rim (oh and a car wash), but I have to pay for the extensive front damage that the tow company caused along with the county's fees ($302 to be exact). My question is, what are you guys opinions? I don't know if any of you make a living doing insurance claims or the like, but I'd love to get a reply. First two pics are before the tow truck, and the basic damage I did. Second are after everything was said and done, and the rogue wheel caused its havoc.

I think you should give this a read
It will give you an idea of how to approach the situation.

thats nothing !!!
just keep driving it
looks like an easy fix
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Thats a baby ditch, they shldnt have messed up anything i wld go after the tow company and let ur insur know what happened. All that shlda been included in the police report! If not make the officer on scene redo it thats crap. I was in a ditch where my car was almost on its side and when the tow company got it out they didnt damage anything. Either way claim it on your insur and get your car fixed so your not stuck at home
MARBLE WHITE GALAXY SIII

I have seen disclaimers that tow truck companies aren't liable for damage occur during recovery but since u have pics and it obviously isn't damaged I would a bring tge pics to your insurance company and explain the situation. Contacting the cop for a statement would be helpful. The insurance company should pay for it and then if they can sue the tow company for negligence. Or start with the statement from the cop and then go to the towing company and then AAA and work your way to insurance and or a local lawyer
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD

I know how I'm going to approach it. My whole point is with the wheel entirely off the drivetrain and suspension and all that, and all the damage to that side, is it likely to be declared a total loss? I guess I'm just looking for reassurance here, as I think it probably will. I really don't think it could be restored to a safe drivable state.

No way dude thats a newer altima that little bit of damage cant be as much as the car is worth
MARBLE WHITE GALAXY SIII

fleurdelisxliv said:
No way dude thats a newer altima that little bit of damage cant be as much as the car is worth
MARBLE WHITE GALAXY SIII
Click to expand...
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It's a 2008 3.5SE to be exact. Purchase price was 18000. I imagine blue book or black Book, whichever the company uses to determine, is less than that.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
It's a 2008 3.5SE to be exact. Purchase price was 18000. I imagine blue book or black Book, whichever the company uses to determine, is less than that.
Sent from my SCH-I535 using xda app-developers app
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Its a 3 hour fix. Likely a ball joint..tie rod and or tie rod end and maybe some way to reattach the bumper cover. It shouldn't be totalled
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD
---------- Post added at 01:24 PM ---------- Previous post was at 01:21 PM ----------
damn clown tow driver shoulda took it out backwards not by the front especially up the steep bank. How did he pull it up just sideways right up the bank?
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD

motcher41 said:
Its a 3 hour fix. Likely a ball joint..tie rod and or tie rod end and maybe some way to reattach the bumper cover. It shouldn't be totalled
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD
---------- Post added at 01:24 PM ---------- Previous post was at 01:21 PM ----------
damn clown tow driver shoulda took it out backwards not by the front especially up the steep bank. How did he pull it up just sideways right up the bank?
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD
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He tried to pull out at a slight angle from the front, but when the wheel started turning to the left he didn't stop. Wheel caught ground and well, pop goes my control rod and everything.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
It's a 2008 3.5SE to be exact. Purchase price was 18000. I imagine blue book or black Book, whichever the company uses to determine, is less than that.
Sent from my SCH-I535 using xda app-developers app
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Yea but thats not even close to that much damage! Its a nissan they dont go down much in value very fast. I have an altima also one reason i got it is bc they hold value nice :thumbup:
MARBLE WHITE GALAXY SIII

Yeah still, I get the value portion. But my thing is, I really don't see the car being restored to a safe drivable state. Then add the fact that the side SRS went off too... Boom a couple thousand right there in repairs.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
Yeah still, I get the value portion. But my thing is, I really don't see the car being restored to a safe drivable state. Then add the fact that the side SRS went off too... Boom a couple thousand right there in repairs.
Sent from my SCH-I535 using xda app-developers app
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Well fix it and get rid of it! Anything can be fixed on cars these days to be just like new. Why wld it not be safe?
MARBLE WHITE GALAXY SIII

Lol nawww. I'm just thinking as far as parts yeah its cheap. But labor isn't. If they fix it, it'll be weeks to get all the parts and replace everything, which in the meantime I'll have a courtesy car. I'm not worried, but I just think it would be easier if they scrapped the whole thing haha...
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
Yeah still, I get the value portion. But my thing is, I really don't see the car being restored to a safe drivable state. Then add the fact that the side SRS went off too... Boom a couple thousand right there in repairs.
Sent from my SCH-I535 using xda app-developers app
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Insurance will fix it and it will be fully safe... If you like I'll trade you as is straight up
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motcher41 said:
Insurance will fix it and it will be fully safe... If you like I'll trade you as is straight up
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Haha funny guy. Makes me realize how lucky I am to have a nice car.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
Haha funny guy. Makes me realize how lucky I am to have a nice car.
Sent from my SCH-I535 using xda app-developers app
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Lol thats right so get it fixed and act like it never happened and your car will still be nice maybe take a driving lesson or two j/k
MARBLE WHITE GALAXY SIII

fleurdelisxliv said:
Lol thats right so get it fixed and act like it never happened and your car will still be nice maybe take a driving lesson or two j/k
MARBLE WHITE GALAXY SIII
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LOL I can drive great. If I didn't I would've ended up wrapped around a tree instead of I am the ditch.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
Haha funny guy. Makes me realize how lucky I am to have a nice car.
Sent from my SCH-I535 using xda app-developers app
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I had a new car once...never again. Not worth it at all. Love my 500.00 beast. Put a tie rod end in it and change oil and fill with gas. 30+ mpg and no payments or high insurance. Versus 180.00 month payments with about the same a month on insurance. Had more repairs to do with the new one too. Not to mention I can fix mine civic buy myself.
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD

motcher41 said:
I had a new car once...never again. Not worth it at all. Love my 500.00 beast. Put a tie rod end in it and change oil and fill with gas. 30+ mpg and no payments or high insurance. Versus 180.00 month payments with about the same a month on insurance. Had more repairs to do with the new one too. Not to mention I can fix mine civic buy myself.
S-ON Dev Unlocked 1.15 HBOOT Garbage LTE XD
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Maybe but when you're young your car is basically your cool factor. Otherwise I wouldn't mind driving around in a 5 speed integra. And my insurance isn't 180. It's 250 a month. That's no accidents, no tickets. And I even have discounts!
Sent from my SCH-I535 using xda app-developers app

My X - rest in peace

Sadly and unexpected my HOX passed away earlier today.
We were in the car togehter and my dear HOX was running Waze giving me helpful advice along my route when it suddenly screamed (yes!) and soon there after the screen went blank. All my attempts to resuscitate was futile and while I held HOX in my hand it's feverish temperature burnt me.. and the smell... oh the smell!
I rushed to the nearest 3 ER (Service Center) where the could do nothing but confirm it had perished.
It was completely stock, no unlock, nothing modded but a Copter screen protector. Is there a support group for grief counseling?

So sorry to hear of your loss. I think it might have overheated on the dash. Was the sun shinning on the phone while it was giving you directions?

Maximus78 said:
So sorry to hear of your loss. I think it might have overheated on the dash. Was the sun shinning on the phone while it was giving you directions?
Click to expand...
Click to collapse
No, it wasn't sunny and it was mounted in the official HTC car thingy, and there is an air vent just behind it. Maybe just because it wasn't sunny and bright the backlight was cranked up?

uswe said:
Sadly and unexpected my HOX pass away earlier today.
We were in the car togehter and my dear HOX was running Waze giving me helpful advice along my route when it suddenly scream (yes!) and soon there after the screen went black. All my attempts to resuscitate was futile and while I held HOX in my hand it's feverish temperature burnt me.. and the smell... oh the smell!
I rushed to the nearest 3 ER (Service Center) where the could do nothing but confirm it had perished.
It was completely stock, no unlock, nothing modded but a Copter screen protector. Is there a support group for grief counseling?
Click to expand...
Click to collapse
Lmao. Too funny..
Edit: Men let us always remember this day for Hoxy was a great phone and friend. He leaves behind 2 sons(HOX XL) , (HOV) and a wife (HOS). May his CPU rest in peaces. You died the hottest phone of them all (PUN attended)
Sent from my HTC One X using xda premium[/QUOTE]
Sent from my HTC One X using xda premium

When is the funeral? Please do a mock funeral
Sent from my Nexus 7 using xda app-developers app

Claim under warranty its all good
Sent from my HTC One X using Tapatalk 2

So sad to hear this. I left mine about 2hrs inside my car under extreme heat conditions and the day after my screen cracked and my wifi/bluetooth went dead.

stezo2k said:
Claim under warranty its all good
Sent from my HTC One X using Tapatalk 2
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yes this is the perfect brick, even if you did unlock they could never prove it (even if you got the unlock code from htc dev, they couldn't prove you used it)

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For a minute there i thought your ex-girlfriend died, but this is much much worse! My condolences buddy.

LordManhattan said:
For a minute there i thought your ex-girlfriend died, but this is much much worse! My condolences buddy.
Click to expand...
Click to collapse
Haha same.

Hmm...*looks at book on how to recover htc...* ureka!...i have nothing...but then again...nah...oh but then theres the...dammit...oh well. Ill pay for the funeral.
Q: did this actualy happen because it seems too sad to be true
Sent from the phone of Gamers

Sad loss, but it's time to move on....

Garoto1973 said:
So sad to hear this. I left mine about 2hrs inside my car under extreme heat conditions and the day after my screen cracked and my wifi/bluetooth went dead.
Click to expand...
Click to collapse
Thanks for your support!
The remains has been sent of to some center for doing a post mortem and I'm hoping (praying) it will resurrect (with major transplants). The loaner I got is a stranger from another Galaxy who is terribly slow.
I miss my X.:crying:

I got my phone back today from the shop, according to the notes on the service bill the battery had overheated and shorted the mainboard. The case and screen survived but rest had been replaced.

uswe said:
I got my phone back today from the shop, according to the notes on the service bill the battery had overheated and shorted the mainboard. The case and screen survived but rest had been replaced.
Click to expand...
Click to collapse
But...its not...the same phone as it use to beee! You didnt have to cut it up just to replace the phone that that you loved!!! I just had to do that
That's right, I'm a premium potayto. Problem

gmaster1 said:
But...its not...the same phone as it use to beee!
Click to expand...
Click to collapse
Haha HTC didn't want to replace mine, eventually agreed though. Here's the funny bit:
To repair the phone they needed to replace the screen for the dead pixels. They then needed to replace the main board for the wifi issue.
Then needed to give it a new case for the wonky holes on front speaker. (and they actually did this even after agreeing to replace , still have same serial, just different imei)
You would have thought they might of just agreed to a replacement in the first place haha
Sent from my HTC One X using xda app-developers app

gmaster1 said:
But...its not...the same phone as it use to beee! You didnt have to cut it up just to replace the phone that that you loved!!! I just had to do that
That's right, I'm a premium potayto. Problem
Click to expand...
Click to collapse
Yes, it was major transplants but it's soul is the same. I've spent the day retraining all lost function and capabilities so the recover process is well on its way.

I personally would never use my HOX as a GPS guidance. Why not just buy a regular cheap GPS from any electronic store? Cell phones are not to be placed in any areas having sun shining upon. One time I was only leaving in my room where the sun was strong was gazing intensely inside, my HOX was severely overburned just from the sun.

I left my phone under my pillow with the alarm going off once, and i was in a really heavy sleep, woke up and it burnt me -.-

jimmy2027 said:
I personally would never use my HOX as a GPS guidance. Why not just buy a regular cheap GPS from any electronic store? Cell phones are not to be placed in any areas having sun shining upon. One time I was only leaving in my room where the sun was strong was gazing intensely inside, my HOX was severely overburned just from the sun.
Click to expand...
Click to collapse
Well, I have an expensive built in dash mounted GPS... but it don't give me as good traffic data as Waze. The phone wasn't in direct sunlight , it was in the car kit holder well shaded, the GPS signal penetrates the car roof with ease.

V2 Note 7 Showing as a referb

Just got this from T-Mobile showing up as a refurbished phone! Anyone else?

galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
Click to expand...
Click to collapse
How did you check
Sent from my SM-N930T using XDA Premium HD app

galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
Click to expand...
Click to collapse
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.

OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
Click to expand...
Click to collapse
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367

OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.
Click to expand...
Click to collapse
lucky you lol!

galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
Click to expand...
Click to collapse
yeah i figured it out. mine just says it's original.
if it had said anything but original it would have gone back. i ain't paying for a used device. i'm paying a small fortune for a brand new phone and that had better be what i have
and after checking it is so. almost had an excuse to exchange it and get one that didn't force the new update on me

OvrDriVE said:
yeah i figured it out. mine just says it's original.
Click to expand...
Click to collapse
well ill get mine swapped out in the morning so I'm not too worried lol

galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367
Click to expand...
Click to collapse
Mine is original too, good luck to ya mate.

kdoweb said:
Mine is original too, good luck to ya mate.
Click to expand...
Click to collapse
ill let you all know what happens tomorrow! this is brand dedication folks its been a crap fest and still I go back lol

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Mines original.
Sent from my SM-N930T using XDA-Developers mobile app

Both of mine are not listed as refurbs. However on one of my boxes (the silver one )I do have new labels over the old labels. It was either done to add the black square and v2 or they removed the batteries of existing unsold units and replaced them. My black one only has the new label. I would bet samsung popped the back off of devices not yet shipped and threw new batteries in them. I wonder if they also changed something serial number wise that is maybe giving the app false positives.
Sent from my SM-N930T using XDA Premium HD app

Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?

Mine shows original and manufactured on 09/09/2016. Also shows made in China.

Djapatos said:
Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?
Click to expand...
Click to collapse
Switching a battery shouldn't have anything to do with the date of manufacture and since no one else is reporting theirs saying it's refurbished I'm taking it back and swapping it out.

Just checked my says original.

Mine is original
Sent from my SM-N930T using XDA-Developers mobile app

So went and swapped my phone again and then this happens! Guess the first one was just a weird phone. Happy I'm on an original one now!

Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!

dugryce said:
Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!
Click to expand...
Click to collapse
What does you mean that rung the exchange as a purchase? I think that's what they are suppose to do. Do a return for the old phone that do a purchase for the replacement.
Sent from my SM-N930T using XDA-Developers mobile app

“Brand New” Note 8 help

Can someone explain to me why my supposedly “Brand New” from factory Note 8 is doing this and why is says device status is “custom”...? It’s a supposedly brand new Sm-n950n
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Either its not brand new or its got unreleased firmware on it. more than likely its not brand new.

Evidently, it is not new, how did you get it?

winol said:
Evidently, it is not new, how did you get it?
Click to expand...
Click to collapse
eBay for a user called ‘ngp_store_usa’. They sell a lot of phones and have great feedback. Not sure why this happened honestly. I looked at 20-30 sellers and sent lots of questions before purchasing too
Sent from my iPhone using Tapatalk

Pure+ said:
eBay for a user called ‘ngp_store_usa’. They sell a lot of phones and have great feedback. Not sure why this happened honestly. I looked at 20-30 sellers and sent lots of questions before purchasing too
Click to expand...
Click to collapse
Simply return it.

Zionator said:
Simply return it.
Click to expand...
Click to collapse
Yeah that’s the plan, just trying to make sure I don’t get charged some BS restocking fee. What a joke
Sent from my iPhone using Tapatalk

Pure+ said:
Yeah that’s the plan, just trying to make sure I don’t get charged some BS restocking fee. What a joke
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Anyone hazard a guess on what happened to this new phone?
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Anyone hazard a guess on what happened to this new phone?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Someone bought it, tried rooting, somehow screwed up and got binary error, returned it, and seller either didn't check or mixed up their stock? That's my guess but who knows

sefrcoko said:
Someone bought it, tried rooting, somehow screwed up and got binary error, returned it, and seller either didn't check or mixed up their stock? That's my guess but who knows
Click to expand...
Click to collapse
Cheers, is it trashed now?
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Cheers, is it trashed now?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Hmm hard to say... If it's just in jail then flashing stock could work, but I think it's the N950N model and those apparently don't have OEM issue like some other Exynos models do. If so, then something else was messed up along the way. I see something about efs failure in screenshot 1, so maybe they lost efs too and just sent it back like that.
I'm only speculating of course, but no matter what I would definitely return to seller in this case. OP might still be able to be salvage it (or maybe not), but he shouldn't have to mess with any of that since it's definitely not in the state it was advertised when purchased.

if you want to root and use custom roms,
flash twrp
go to recovery, format internal storage, wipe everything
flash dm verify zip
flash custom rom.
if you want stock,
go to recovery wipe data, wipe cache
then either with odin or smart switch flash stock korean FW.
no need to return it if physically the device is undamaged.
what you can do if any of the above works out for you is, ask seller for partial refund and keep the phone.

Almost all devices sold as new at very atractive prices are returned or refurbished units, that is why the price is lower compared to real new and unused ones, you can see posts here about people complaining about some fault, and having 2,3,4 or more exchanged devices, what do you think sellers do with such devices?

N950N dont have "jail" time. what seems to have happen is some one tried to root with chainfire auto root and forgot to format and flash the no-verity-opt-encrypt-6.0.zip

Pure+ said:
Yeah that’s the plan, just trying to make sure I don’t get charged some BS restocking fee. What a joke
Click to expand...
Click to collapse
Make sure you don't do it as a regular return make sure you open a case for item not as described upload those photos and then ebay policy prevents the seller from charging a fee or making you pay return shipping. With a case open if the seller argues ebay can go back and see that and it will help you out

Limeybastard said:
Cheers, is it trashed now?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
It would boot up but it ran like utter ****. Laggy, poor frame rate, etc. regardless it’s on its way back to the seller.
Sent from my iPhone using Tapatalk

TechOut said:
Make sure you don't do it as a regular return make sure you open a case for item not as described upload those photos and then ebay policy prevents the seller from charging a fee or making you pay return shipping. With a case open if the seller argues ebay can go back and see that and it will help you out
Click to expand...
Click to collapse
That’s exactly what I did. They argued it with me for about a day and a half but finally caved and it won’t cost me anything.
Sent from my iPhone using Tapatalk

I am glad for you buddy

Pure+ said:
That’s exactly what I did. They argued it with me for about a day and a half but finally caved and it won’t cost me anything.
Click to expand...
Click to collapse
A lot of sellers like that sell refurbished phones as new becuase the average person won't notice

I appreciate everyone’s input, I was pretty certain someone had previously messed with rooting the device and failed miserably. Just wanted to make sure I wasn’t the only one who thought so. Also helped with getting the seller to agree to refund without too much hassle so thanks again to you all.
Sent from my iPhone using Tapatalk

Pure+ said:
I appreciate everyone’s input, I was pretty certain someone had previously messed with rooting the device and failed miserably. Just wanted to make sure I wasn’t the only one who thought so. Also helped with getting the seller to agree to refund without too much hassle so thanks again to you all.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
What next , are you buying another Note 8 from a brick and mortar store or a reputable online dealer for an F or N model specific,?
Sent from my SM-N950U using Tapatalk