No display on brand new galaxy note n7000 - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hello Friends,
I got my note before 1 week after that i updated it to ICS 4.0.3 via samsung kies software but after that i m facing problem like no display on screen sensor working because when i touch phone it vibrates and phone front menu keys lighten up . It really annoyed me i contacted to samsung customer care they told me software issue because it is not properly updated via kies, but service center engineer saying hardware issue he is saying that they have to change motherboard and lcd of the phone so i told him please change i phone and replace me with new one but they are denying only saying that we will change the parts but i m having doubt on them because they make money from samsung so plz help me what to do living in INDIA.
One more issue facing that after update i installed NFS shift game works but when play only white screen shows no car no world details nothing plz help...........

If there is SW issue then check with rebooting to Download mod (vol down + Home +power)
If it is successfull, then flash any stock ROM
If engineer told you, then likely it should be HW issue and it is new so they will change under warranty, usually replacement you can get if issue withing 24 hrs of purchase, this remains common policy.

Lol...they always say they can't replace your phone.But if you shout like a rogue before the customers,they will come to a deal .And you also call the customer care and say your problem and ask them for the replacement.they will talk to the service centre and they may agree for replacement.
This is my real life experience with my SGS 8-9months back All you must do is repeated follow up behind the SC guys and CC.Then they will be forced to replace....But make sure remember any identification mark on your phone before you give it.Those bastards may just replace mobo and display and give it back.
Though there is nothing costly apart from the mobo and your display.They make up nearly 25k-27k and the reset is just 5-7k
Sent from my GT-N7000 using xda app-developers app
---------- Post added at 05:42 PM ---------- Previous post was at 05:41 PM ----------
dr.ketan said:
If there is SW issue then check with rebooting to Download mod (vol down + Home +power)
If it is successfull, then flash any stock ROM
If engineer told you, then likely it should be HW issue and it is new so they will change under warranty, usually replacement you can get if issue withing 24 hrs of purchase, this remains common policy.
Click to expand...
Click to collapse
I have got a replacement for my sgs 4months after purchase .Have the policy been changed???
Sent from my GT-N7000 using xda app-developers app

Thanks dr. ketan and vijai2011
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................

vijai2011 said:
I have got a replacement for my sgs 4months after purchase .Have the policy been changed???
Sent from my GT-N7000 using xda app-developers app
Click to expand...
Click to collapse
I said this is common policy
I have SGS 1 and just broke the screen after 1 month, that never comes under warranty though i got replacement. Its totally depends on multiple things. I have note of my friend with flash counter 10, even i replaced under warranty. this happen just b'coz service centre owner is my patient. But in routine terms they hardly gives replacement after 48hrs.

aryanjain said:
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................
Click to expand...
Click to collapse
Simply check if your original IMEI has changed.If it has,They have replaced the mobo.IF not not,maybe they just fixed it as it would been a software issue.My friend's phone's IMEI got changed when he replaced his Note's mobo.But it was out of warranty as it was water damaged.And generally authorized SC guys dont get that must cheap to say they have replaced mobo when they havent.As they have to provide you the job sheet and enter the same into the server.So samsung has records of what they do.
As for the games,I think its a software issue.Just try to flash a stock rom again
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
dr.ketan said:
I said this is common policy
I have SGS 1 and just broke the screen after 1 month, that never comes under warranty though i got replacement. Its totally depends on multiple things. I have note of my friend with flash counter 10, even i replaced under warranty. this happen just b'coz service centre owner is my patient. But in routine terms they hardly gives replacement after 48hrs.
Click to expand...
Click to collapse
It is sometimes good to have a few friends at SC for emergency

Confirming from Samsung office
As i contacted to samsung customer care they are not sure whether IMEI no .will change or not after replacing motherboard. Because My Cell's IMEI no is same which is on the bill ( i checked it now)that means no IMEI no. changed which simply means no motherboard replacement (according to ur experience). This means Samsung Service center cheated me then how he can write on the receipt motherboard replaced. I saw that slip on which they wrote POB changed. As all data is feeded online then? Why he kept phone for a week saying that motherboard is coming& all.
And also samsung service center guy told me that by replacing handset by new one My phone's IMEI no. will change ( that means not found on the bill because previous one is different from new one ) and also issue of sale's tax and all he is saying that samsung will not change piece so, i have question how you guy's got new one's?
Please help me guy's.......................

had u purchased that nfs shift game from play store..or is it a apk from any website..

aryanjain said:
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................
Click to expand...
Click to collapse
As far as i know nfs shift doesn't work on the note.. Look at the reviews of the game in play store..the highest complaints are from note users as the game isn't working

yjain18 said:
had u purchased that nfs shift game from play store..or is it a apk from any website..
Click to expand...
Click to collapse
no i didn't purchase nfs shift it is from some website but i saw video on youtube playing nfs shift on galaxy note.....................

vijai2011 said:
Simply check if your original IMEI has changed.If it has,They have replaced the mobo.IF not not,maybe they just fixed it as it would been a software issue.My friend's phone's IMEI got changed when he replaced his Note's mobo.But it was out of warranty as it was water damaged.And generally authorized SC guys dont get that must cheap to say they have replaced mobo when they havent.As they have to provide you the job sheet and enter the same into the server.So samsung has records of what they do.
As for the games,I think its a software issue.Just try to flash a stock rom again
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
It is sometimes good to have a few friends at SC for emergency
Click to expand...
Click to collapse
As i contacted to samsung customer care for motherboard issue they told me that IMEI no. may be change after replacing motherboard or samsung overwrite that IMEI no. in this case previous IMEI remain same but i mailed to CEO's office then they told me that if motherboard changed then your IMEI should change ............
I m confused .....................
One more thing samsung customer senior member told me that for replacement go to service center then call us they will talk to manager of service center then they will decide. I told them service center guy scratched my phone badly it is true bt i have front and back lamination so after removing tht lamination piece will become new again so what to do for replacement? Because service center guy will take it personally ......................
Second if they dont replace (because cc guy told me no confirmation of replacement ) service center guy will ruin my phone now what to do ?
Please help me .................:confused

Related

Friend dropped his mini, screen shatterd, any way to flash stock rom?

Hey,
Some very bad news: i am with my friend right now, but he dropped his sgm in a car accident. . (Friend is ok) The phone hit the ground very hard, now the screen is shatterd out and the front keys are out.
Now the problem is.. that he is in warranty and would like to bring it to samsung care, but his phone is running minisIII (costum rom), and he cant flash it back.
The phone still boots, if you push the sound buttons you hear sound, but the front keys are slammed out, so he cant start in download mode.
Is there any way he can start it in download mode to flash stock rom back?
Very thanks if you wanna help.
Sent from my sending thing...
Why? your friend must only repair the body of galaxy mini and not the software then i think that is not a problem also if your friend keep the custom rom.
Isnt it that they wont repair it if its running costum?
Sent from my sending thing...
don't you have to press vol down and power to get into dl mode?
yackovsky said:
don't you have to press vol down and power to get into dl mode?
Click to expand...
Click to collapse
Yes, power button+home button+volume down button.
domini99 said:
Isnt it that they wont repair it if its running costum?
Sent from my sending thing...
Click to expand...
Click to collapse
I don't know sincerely, i'm not a samsung service boy but i think that for body problems is not needed go back to stock rom, i think that go back to stock rom is needed only for software or hardware issues about the rom and then if you have a custom rom you lose the warranty because is your fault if the device is damaged, but for body problems is not fault of rom then you do not should lose your warranty, however you should speak with a samsung service boy for be sure, and then about the download mode you can also enter in download mode from the terminal emulator.
EVIL THOR said:
Yes, power button+home button+volume down button.
Click to expand...
Click to collapse
guys the OP say that the ****ing front keys
are out (which mean the home button) so actually he can"t boot in dl mod, but i think that the service will repair it since it's not a software problem
domini99 said:
Hey,
Some very bad news: i am with my friend right now, but he dropped his sgm in a car accident. . (Friend is ok) The phone hit the ground very hard, now the screen is shatterd out and the front keys are out.
Now the problem is.. that he is in warranty and would like to bring it to samsung care, but his phone is running minisIII (costum rom), and he cant flash it back.
The phone still boots, if you push the sound buttons you hear sound, but the front keys are slammed out, so he cant start in download mode.
Is there any way he can start it in download mode to flash stock rom back?
Very thanks if you wanna help.
Sent from my sending thing...
Click to expand...
Click to collapse
Switch off your phone and usb jig to go into download mode... Usb jig doesn't need home or back..
Sent from my GT-S5570 using xda premium
Samsung fix it even if it is customer's fault? LOL
Trublood_ said:
Samsung fix it even if it is customer's fault? LOL
Click to expand...
Click to collapse
No, if is your fault the samsung don't fix nothing and you lose your warranty.
EVIL THOR said:
No, if is your fault the samsung don't fix nothing and you lose your warranty.
Click to expand...
Click to collapse
Then samsung wont fix his friends phone (unless he pays for it [buy new device if youre not in Brazil])
Trublood_ said:
Then samsung wont fix his friends phone (unless he pays for it [buy new device if youre not in Brazil])
Click to expand...
Click to collapse
...depends of damage, if is little maybe they repair for free, for example to a my friend it was broken the glass of display but they have repaired for free in warranty, then i think that if the damage is little (few money) they repair for free.
P.s.
however you have understood bad that one that i mean, i mean that if you install a custom rom and then you do some damage you lose your warranty because is your fault and not fault of samsung if you have damaged the device then after you must pay for repair, in warranty the samsung repair only manufacturing issue, and in theory for all the rest you should pay, but the samsung is a big manufacturing and also serious then repair almost all in warranty for business for get more samsung users.
EVIL THOR said:
...depends of damage, if is little maybe they repair for free, for example also to a my friend it was broken the glass of display but they have repaired for free in warranty, then i think that if the damage is little and (few money) they repair for free.
Click to expand...
Click to collapse
But it doesnt sound like little...
But anyway, good luck for him, thanks god it wasnt mine LOL
Accepting Galaxy SIII donations (I'm brazilian) .
Okay. We will try to send it up.
But if they only repair small. Eeer..
The screen is not broken, its out of the phone. You can see the internals. The body is completely destroyd, but the hardware is still working, if you call or sms the phone it makes sound, it seems to be connected to wifi, coz we can find it in our network..
Tommorow we go to the samsung center.
I will tell what they sayd.
Sent from my sending thing...
lackhoo said:
guys the OP say that the ****ing front keys
are out (which mean the home button) so actually he can"t boot in dl mod, but i think that the service will repair it since it's not a software problem
Click to expand...
Click to collapse
the phuck is your problem, french toast? can't i forget how to go into download mode?
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
domini99 said:
Okay. We will try to send it up.
But if they only repair small. Eeer..
The screen is not broken, its out of the phone. You can see the internals. The body is completely destroyd, but the hardware is still working, if you call or sms the phone it makes sound, it seems to be connected to wifi, coz we can find it in our network..
Tommorow we go to the samsung center.
I will tell what they sayd.
Sent from my sending thing...
Click to expand...
Click to collapse
read the papers. physical damage is not covered by guarantee.
yackovsky said:
the phuck is your problem, french toast? can't i forget how to go into download mode?
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
read the papers. physical damage is not covered by guarantee.
Click to expand...
Click to collapse
Yes but if the damage is little they repair for free, but the damage of domini99 is not little then i think that he must pay for repair.
And i think it's all written in guarantee. Physical damage is NOT covered, at least in europe.
yackovsky said:
And i think it's all written in guarantee. Physical damage is NOT covered, at least in europe.
Click to expand...
Click to collapse
Hahaha...maybe you don't understand that the samsung has business interest, i've already said that to a my friend they have repaired the broken glass for free in warranty and the broken glass is a physical damage pikachu then that one that is written on the warranty depends always from they and is not law.
Somehow I don't believe in this, what would be their interest in repairing/replacing broken screen for free? Sorry mate, but it doesn't make any sense to me...
yackovsky said:
Somehow I don't believe in this, what would be their interest in repairing/replacing broken screen for free? Sorry mate, but it doesn't make any sense to me...
Click to expand...
Click to collapse
I don't know for sure, ask to they, i know only that the glass was completely broken and they have repaired for free, i can only suppose that they repair this damages in warranty so the people remains happy to samsung and samsung service and so then the people buy others samsung devices.
Well, now I can see the point...

[Q] sony xperia z1 faulty display

Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
yadnit said:
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
Click to expand...
Click to collapse
You'd have better luck asking here: http://forum.xda-developers.com/xperia-z1/help
This is the section for accessories for the Xperia Z1. I will notify a moderator to move it for you, so others can answer your question who may not go in to this part of the forum. (thread is in Accessories at the moment) :good:
Happy new year!
limiter121 said:
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
Click to expand...
Click to collapse
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
yadnit said:
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
Click to expand...
Click to collapse
If they said that you'll get a replacement phone and not a repaired / refurbished one, then that is what *should* happen.
I found this post here in which they replaced just the phone without the accessories, so it might be true that they do replacements like that.
Hope you get a new and problem-free one :fingers-crossed:
yadnit: my phone was replaced because of a faulty display, with a brand new one by the carrier i've bought it from. They did exactly what you said. They took just the faulty device, without any of the accesories that came with it in the box. They took my original Z1 box too. When the replacement arrived, it came in my original box, without being any kind of sealing. The phone had those protection plastic foils on it and when i started it, it was on .534 fw although my faulty unit was updated to .257 fw.
Another very important thing to pay attention to, is the new phone's IMEI. Mine has now a differen IMEI and even more it is unbranded and not simlocked (the faulty unit was branded and sim-locked also).
Hope this helps you!
Sent from my C6903 using XDA Premium 4 mobile app

ASUS customer service is ****

Hi - STORY TIME!!
So when I got my phone, I was very happy. I got everyone in my family to get the same one: zenfone 2 laser.
But now I am so fed up with this company it is ridiculous.
My phone has had issues since the beginning, because everytime apps updated it shut down. And then other random times it would just die for seemingly no reason.
Over a month ago I got an RMA from ASUS.
I sent in the phone immediately, and waited a couple days until it arrived at the facility.
Finally, it arrives, and what do I find out? They gave me the wrong repair center address and they need to forward it to a different repair centre in another state. They're going to do that the next business day (which happened to be 2 days later).
6 days go by after they sent it out, and it finally arrives at the new repair center.
Now, 18 days later, the RMA site still says a repair is in progress. I have been emailing them back and forth trying to get a proper answer. They finally told me yesterday what's going on.
"we apologize for the I convenience this issue has caused you, the repair facility have found an issue with your motherboard that is not common and have to contact our headquarter in regard with this issue. They are currently waiting for a man advise that will cause the delay of the repairs for your device."
Are you kidding me? Basically the motherboard is ****ed and you don't want to just replace the phone like you should be doing? And 18 days to contact headquarters and find out what to do?! Is that a joke?
I'm usually pretty chill and calm and nice about these situations, but this is ridiculous. It's been over a month since I saw my phone.
Has anyone had a similar experience? What did you do about it?
Am I being unreasonable here? I just don't see how this kind of customer service is acceptable.
I just had an awful experience with them myself. Asus literally sent the wrong update OTA to my ZE551KL. I kept my device 100% vanilla, didn't muck around with root, etc. and still ended up in a bootloop. I tried to install the latest firmware from their website to get it working, and yet it told me the version I had was newer. When I contacted them, they told me I'd have to send it in.
So I was literally forced to install a new recovery and unlock it just to get my device working again. Asus makes great hardware, but unless you have one of their high-end laptops (which I do), the customer service for everything else is terrible. PM me if you want, I have some corporate emails I used to get some problems rectified a few years back.
a week after the purchase i've had a problem with the back cover, it was completely covered in stains, so i've contacted asus support and they made me ship the complete phone to rma after a tedious procedure on the site and after ask a thousand times the same things.
After 10 days the phone came back with a new cover, but...
the warranty seal on the screws was ripped, so no more warranty
the proximity sensor was not working
the gps was not working
The support didn't responded me anymore, and also they have denied the zencare warranty saying that the back cover is not an hardware component
asus support is made by a bunch of clowns and the quality of their products is inexistent.
I've resolved my problem buying from ebay a phone with broken screen and using it to replace the mainboard, but guess what? on my phone there was some parts missing...
I'll never buy an asus product again in my life, same as my family and my friends.
I had a positive experience while dealing with Asus Service Centre, I had completely bricked my phone while trying to flash a pre-rooted firmware. So I handed over the phone directly to the service centre and I got back the phone after 1 day. Do one thing send a direct email to the zonal head of your area and inform him/her about your predicament, I'm sure something good will come out.
I think.... u get a fault phone.... when u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Asus zenfone 2 laser
valkyre said:
i think.... U get a fault phone.... When u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Click to expand...
Click to collapse
guys if you really want to use a nice zenfone..switch to cm13..coz it never gets messed up...i personally feel awesome after flashing cm13 and custom kernals.. AND HAVING ALL FACILITIES OF A ROOTED DEVICE..
I have a feeling they will sell very few of their premium priced ZF3's to anyone who has had experience with their customer service in the past.
When you could get a ZTE Axon 7 with a really good 2 year warranty for 400 USD, Asus doesn't have much to offer in my mind. They STILL haven't released MM for the first and most expensive Zenfone 2 models with Intel hardware.

Note 4 tmo purchasing replacement motherboard

Hi, I finally gave up on trying to keep my note 4 revived but being in almost perfect condition, I made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, I chose to purchase a new one (as so it says)
After getting the part, I was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
sloanster said:
hi, i finally gave up on trying to keep my note 4 revived but being in almost perfect condition, i made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, i chose to purchase a new one (as so it says)
after getting the part, i was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
Click to expand...
Click to collapse
does anyone know of a resource to purchase replacement parts note 4?
sloanster said:
does anyone know of a resource to purchase replacement parts note 4?
Click to expand...
Click to collapse
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
hofs1 said:
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
Click to expand...
Click to collapse
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
Thanks in advance!
sloanster said:
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
OUT of warranty basically told them i kept getting the mmc error etc etc ...they asked if i tried resetting etc i told them i even tried the samsung update program and it still acts up......dont accept the local repair option cause they dont have MB in stock....im sending mine back to samsung in texas in a few days after i back up everything and burp it back to stock........hope the know flag wont matter because it is NOT in warranty . they quoted me $70.31 cost..... ill see what happens.
Click to expand...
Click to collapse
I'm over UK for now but my Note 4 was out of warranty it's a Network 3 brand network factory unlocked. I had this same problem as everyone else here ddi : mmc_read fail got to a point where the freezer trick worked but I got fed up and took it to Samsung Service Centre on Friday. Told the the problem ad showed them video footage of the problem. They replace my motherboard with a brand new one and FREE of charge which was a bonus as I was going to break it down and sell it for parts. If there were sign of water damage they would of billed me for the work and new motherboard which is not cheap.. They did it on-site within 90 minutes..
It's always worth a try to go in house and ask..
They check the warranty with their database and not your bill invoice for the device.

Yellow Screen Galaxy Note 9

Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.
Rosli59564 said:
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.
Click to expand...
Click to collapse
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine
madthinker said:
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine
Click to expand...
Click to collapse
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.
Have you tried wiping the Cache Partition in Recovery Mode?
Rosli59564 said:
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.
Click to expand...
Click to collapse
Yeah, and my device has no warranty at this time
iceepyon said:
Have you tried wiping the Cache Partition in Recovery Mode?
Click to expand...
Click to collapse
Not yet, because I have read someone who did it but it still has no effect.
Note 9 yellowish scree
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.
gunjanadhvaryu said:
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.
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Click to collapse
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.
RonChinoy said:
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.
Click to expand...
Click to collapse
I am in Surat. I didn't have any contacts in Samsung service center. I went there and requested to look upon my problem. 1st the illiterate girl at the desk ignored me but when the manager/chief engineer came to know about the problem he peacefully heard me. I used my "Being A Doctor trump card" to further make him believe that i was no joking and lying. And ultimately I was lucky. Though i was very much prepared to go in consumer court if that failed.
They just returned my phone and told me to come back when I was willing to pay 26500 for a new board.
I have started a new Face Book Page Called Samsung India worst company.
Come join it
Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes
jagdishchennai said:
Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes
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Click to collapse
did not work! can you give more information !?
Looks weird but its working for me, tap to switch on always on display then open the phone with fingerprint or other methods, screen becomes normal !!
So I opted to fix my own phone.
WHat I found was that the over heating had cause some microscopic balls of lead to have melted during the over heating and these were all over the main board. I suspect some got under the Amplifer 98512 IC. So I purchased the part form china for 2$. Purchased a microscope and fix it myself.
I also cleaned the main board in ultrasonic machine to make sure all the small balls were dislodged. Its been over a week and my phone is working fine.
I suspect if you try all the software options and nothing works. Open the back cover and look for these tiny balls. If you see them clean the board and put it back it may start working. If it has shorted something off course you will see the damage. May times just a clean and re-seating the flex cable solves the problem.
I wonder if Samsung return your old board if they charge you for a new one.
Hey, download this app PWMfree by going to this link https://forum.xda-developers.com/showpost.php?p=78953726&postcount=48 this will resolve your problem. Once downloaded scroll down then allow access, that's it. I hope this help.
Hi , i also have a screen problem with my Galaxy Note 9 Edge but i don't know if it is the same as the above problems. The problem started when i turned on the "always display on" option and set the clock to orange. I don't know if this is a coincidence but as soon as i turned that option 2/3s of my screen turned to orange as seen on the attached picture. I tried reverting the options but with no luck. Anyone have any idea what's going on? Did i messed some some settings? I have the latest update installed.
Finally yellow screen fixed in 13 July 2021 update
From what I have heard if you use the gesture navigations instead of the on-screen button navigation method. You should not experience the green screen issue.
madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
If it's an LCD display they don't just turn yellow.
Flash it back to the firmware it was running on.
Rule #1 if the phone is running fast and stable, leave it be.

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