[Q] ATT saying they can't unlock? - HTC Vivid, Raider, Velocity

I'm eligible to have this Vivid unlocked, but I keep getting the run around from AT&T. They say that they havent received codes from HTC to unlock this device.
Thoughts?

Strange, I just called up HTC and the IMEI I gave them does not exist.
I gave them the serial number and it produced an entirely different IMEI than the one that the software and the sticker underneath the battery shows. Has anyone ever encountered this? Will my phone still unlock if the OS thinks the IMEI number is wrong??

Senorkabob said:
Strange, I just called up HTC and the IMEI I gave them does not exist.
I gave them the serial number and it produced an entirely different IMEI than the one that the software and the sticker underneath the battery shows. Has anyone ever encountered this? Will my phone still unlock if the OS thinks the IMEI number is wrong??
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1681145
If you are s-off see here. if you are not I can not help you

Related

Milestone blocked by operator (blocked IMEI)

Hello!
I found cheap milestone for sell, but it was blocked by operator (could be stolen, I don't know, the seller says it's because the guy who selled him had an obligation) now I wonder if I buy it can I unblock it? and use it normaly?
only CDMA phones can have bad ESN, so you are most likely looking at a CDMA Milestone (like Telos one).
if that's really what you need, it can't be unlocked but it can be flashed to a different CDMA carrier and should work fine.
xploited said:
only CDMA phones can have bad ESN, so you are most likely looking at a CDMA Milestone (like Telos one).
if that's really what you need, it can't be unlocked but it can be flashed to a different CDMA carrier and should work fine.
Click to expand...
Click to collapse
no it's a gsm phone the seller says it was blocked after some time he used it... now he is selling it for cheap price because he cannot use it, I'm not sure if it got bad ESN, but it's blocked as I understood from his words, and not for sim as it seems?
If it is gsm and it's locked out, it could be locked out using it's IMEI number which cannot be changed by flashing rom.
Sent from my Milestone using XDA App
so if it's stolen as I guess (even though he says it was blocked because the owner didn't pay the bills) where I will get the IMEI unlock code
mrfarnhigh said:
so if it's stolen as I guess (even though he says it was blocked because the owner didn't pay the bills) where I will get the IMEI unlock code
Click to expand...
Click to collapse
What?
I think you misunderstand what an unlock code is. A subsidy unlock code will allow you to use the phone on a different network by switching the sim. This will NOT allow you to unlock a banned IMEI on the same network.
If you want an unlock code, i have had very good service from www.gsmliberty.net.
If you are hoping to stay on the same network, there is nothing you can do to change the IMEI and are out of luck.
Sent from my Milstone running CM7
Caz666 said:
What?
I think you misunderstand what an unlock code is. A subsidy unlock code will allow you to use the phone on a different network by switching the sim. This will NOT allow you to unlock a banned IMEI on the same network.
If you want an unlock code, i have had very good service from www.gsmliberty.net.
If you are hoping to stay on the same network, there is nothing you can do to change the IMEI and are out of luck.
Sent from my Milstone running CM7
Click to expand...
Click to collapse
well is it possible to change imei? and how will I know which one to choose? also can I use imei from another phone that I'm not using? or it supposed to be motorola milestone one?
it is not possible to (legally) change the IMEI as far as I know.
if it was, that would open thousands of possibilities of fraud, even identity theft in some cases.
for example, many apps, providers, etc. link your IMEI to your bills.
see why that would be bad?
i get from your posts that you didnĀ“t buy the phone yet?
i would advise you NOT TO BUY IT.
it sounds VERY fishy.
thanks, probably I won't buy it even though it costs 60$

[Q] Droid 4 IMEI and all details tampered and Erased

Hi,
I bought a mobile while in the US. Later returning to India, I though of using it in GSM after reading posts in XDA. Removed the back cover and was shocked to see the labels were erased/tampered. The label inside the battery door is also erased. (See the attached images)
My Droid 4 that i got from ASURION due to original phone damage! I have the box from them there are 2 codes on the box!! Top one reads s300-1710-droid4. Next one below the 1st one reads: ESN(dec) 990000*******68. Was told it was a brand new phone! Don't know what has happened. Please tell me if these codes are Genuine! I am totally confused.
Is there any way to recover all those details that were in the original phone?
Having an IMEI with the below is OK?
990000*******68
I am going to use it outside US, to be exact in India. I like to see what my phones original IMEI, ESN, MEID etc are. Is there any other way to find the factory ones?
The about phone menu shows the same IMEI thats in the box.
Any help is really appreciated.
Thank you
If you got it from Asurion, I doubt it was new. I don't know this for sure, but my feeling is that you have a refurb with a (legally) reprogrammed number. Since most people will never take the back cover off, they either just scrapped off the old number and didn't bother putting a new one on, or (more likely) somebody forgot to put a new sticker over it.
I don't know of any way you could recover the original number (it should have been overwritten), nor any reason why you would want to.
IMEI
podspi said:
If you got it from Asurion, I doubt it was new. I don't know this for sure, but my feeling is that you have a refurb with a (legally) reprogrammed number. Since most people will never take the back cover off, they either just scrapped off the old number and didn't bother putting a new one on, or (more likely) somebody forgot to put a new sticker over it.
I don't know of any way you could recover the original number (it should have been overwritten), nor any reason why you would want to.
Click to expand...
Click to collapse
So IMEI with 990000*******68 is okay? Will I be able to Update via the Verizon if my actual IMEI is erased and have a new one?
I tried Motorola online warranty check but my bad luck, it said my IMEI was wrong. Below is the link for checking the info.
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
anoopch said:
So IMEI with 990000*******68 is okay? Will I be able to Update via the Verizon if my actual IMEI is erased and have a new one?
I tried Motorola online warranty check but my bad luck, it said my IMEI was wrong. Below is the link for checking the info.
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
Click to expand...
Click to collapse
If the phone works, the IMEI must be ok. I don't know how to check if it is valid, though.
Also, I wouldn't worry about software updates, I don't think it checks the IMEI during updates. That being said, if you plan on modifying the D4 to connect to GSM networks, you might not be able to update anyway.
Does the phone boot? If it does, go into the settings -> about -> status and punch in the IMEI number you see on the Motorola warranty check.
danifunker said:
Does the phone boot? If it does, go into the settings -> about -> status and punch in the IMEI number you see on the Motorola warranty check.
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Click to collapse
Ya it worked. It seems that the Droid 4 has IMEI starting with 990000
Mine is still in warranty.
Sent from my DROID4 using xda premium

[Q] Can't Unlock Phone due to IMEI # Problems

I have had my HTC One M7 for just about 2 years now, and my contract with AT&T has ended. Since my contract has ended, I went on the AT&T website and sent in an unlock request for my phone. I entered in all my info, including the IMEI number. The next day, I received an email from AT&T saying that they couldn't unlock my phone because the IMEI # wasn't recognized as an AT&T device. Now, I'm not sure specifically how my IMEI was changed but it was probably from flashing a bunch of custom roms and kernels. I still have the original IMEI # from AT&T on the sticker on the back of my phone. What can I do now the fix my IMEI back to what it originally was so I can get my phone unlocked? Any help would be appreciated.
blackjack95129 said:
I have had my HTC One M7 for just about 2 years now, and my contract with AT&T has ended. Since my contract has ended, I went on the AT&T website and sent in an unlock request for my phone. I entered in all my info, including the IMEI number. The next day, I received an email from AT&T saying that they couldn't unlock my phone because the IMEI # wasn't recognized as an AT&T device. Now, I'm not sure specifically how my IMEI was changed but it was probably from flashing a bunch of custom roms and kernels. I still have the original IMEI # from AT&T on the sticker on the back of my phone. What can I do now the fix my IMEI back to what it originally was so I can get my phone unlocked? Any help would be appreciated.
Click to expand...
Click to collapse
The IMEI# doesn't change when flashing roms/kernel.
You can use online services to get an unlock code for your IMEI if at&t can't give you one.
If you have S-OFF you can sim-unlock yourself using the SIEEMPI method.
And you will not receive help to change your IMEI here since its illegal to alter phones identification (IMEI, MEID, S/N) in many countries. THis could explain why your IMEI isn't the same...
Are you sure your IMEI is not the original one, the one on the sticker? Maybe your phone got repaired, like a motherboard replacement?

Where is IMEI come from on Nexus 6?

I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
cucaido said:
I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
Click to expand...
Click to collapse
IMEI is associated with the device. On Android 6.0, you will find it under Settings/About phone/Status/IMEI information
Never heard of that one! IMEI is unique device number and it comes with every device, regardles of service provider, so I have no idea what she was talking about.
Maybe your phone was already registered before if you have bought 2nd hand or refurbished device...
cam30era said:
IMEI is associated with the device. On Android 6.0, you will find it under Settings/About phone/Status/IMEI information
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Click to collapse
I gave her the IMEI number under setting->"IMEI information", but she said it is invalid. She assisted me to contact my service provider for a valid IMEI.
cucaido said:
I gave her the IMEI number under setting->"IMEI information", but she said it is invalid. She assisted me to contact my service provider for a valid IMEI.
Click to expand...
Click to collapse
Unfortunately your service provider will not be able to help with a "valid" IMEI number. As mentioned previously, the IMEI number is specific to the device and does not have anything at all to do with your service provider (carrier).
Sounds like some one reported the device stolen and then changed the IMEI to an invalid one and then sold it.
As stated above the IMEI is hardcoded to the phone. It is basicly the serial number of the board in the phone. This information is stored on the EFS partition for other devices. Not sure where it is stored on the nexus 6 yet.
On the Nexus 6 it's called EFS too. At least that's what TWRP offers to backup.
cucaido said:
I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
Click to expand...
Click to collapse
Motorola websites ( uk,usa,canada,brazil,india,middle east) etc. only accept imei numbers from devices which are bought form their spesific region. For example, If your devices' origin is from Brazil, you need to register it from moto brazil website, otherwise you can run into such stupid issues with other motorola region support girls Since they dont have a clue of what they are talking about, never bother with them. You can find the origin of region on the original device box. If you dont have the box, check www.imeidata.net , motorola warranty. That site will give you enough information about the origin of your device, helping you register it with a certain motorola website. Hope it helps.
Sent from my Nexus 6 using XDA Free mobile app

What can be learned from the serial number? And where to look?

So I've been trying to hunt down a source of information regarding device specific information based on device serial number. Does anyone have any idea where I can do this? And/Or, anyone have any idea what you can learn about a device's hardware, origin etc, based on the serial number?
Thanks
If you mean the IMEI, plenty. In the case of my Galaxy S4, I used it to find out who the original carrier was along with, if I recall correctly, the date the device was originally sold. Naturally, an IMEI check would also reveal if the device is blacklisted.
Strephon Alkhalikoi said:
If you mean the IMEI, plenty. In the case of my Galaxy S4, I used it to find out who the original carrier was along with, if I recall correctly, the date the device was originally sold. Naturally, an IMEI check would also reveal if the device is blacklisted.
Click to expand...
Click to collapse
Oh, yeah, I know about the IMEI. The serial number is different. If you look at the About Phone menu, it's listed in the Status sub menu- second from the bottom.
Unfortunately then, I cannot answer your question. I know what info is built into the IMEI, but not the serial number.
Strephon Alkhalikoi said:
Unfortunately then, I cannot answer your question. I know what info is built into the IMEI, but not the serial number.
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Thanks, though! I appreciate the effort.

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