I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
cucaido said:
I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
Click to expand...
Click to collapse
IMEI is associated with the device. On Android 6.0, you will find it under Settings/About phone/Status/IMEI information
Never heard of that one! IMEI is unique device number and it comes with every device, regardles of service provider, so I have no idea what she was talking about.
Maybe your phone was already registered before if you have bought 2nd hand or refurbished device...
cam30era said:
IMEI is associated with the device. On Android 6.0, you will find it under Settings/About phone/Status/IMEI information
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Click to collapse
I gave her the IMEI number under setting->"IMEI information", but she said it is invalid. She assisted me to contact my service provider for a valid IMEI.
cucaido said:
I gave her the IMEI number under setting->"IMEI information", but she said it is invalid. She assisted me to contact my service provider for a valid IMEI.
Click to expand...
Click to collapse
Unfortunately your service provider will not be able to help with a "valid" IMEI number. As mentioned previously, the IMEI number is specific to the device and does not have anything at all to do with your service provider (carrier).
Sounds like some one reported the device stolen and then changed the IMEI to an invalid one and then sold it.
As stated above the IMEI is hardcoded to the phone. It is basicly the serial number of the board in the phone. This information is stored on the EFS partition for other devices. Not sure where it is stored on the nexus 6 yet.
On the Nexus 6 it's called EFS too. At least that's what TWRP offers to backup.
cucaido said:
I just bought a Nexus 6 on Ebay, but I had problem register it on motorola.com. I went on live chat support with a Motorola representative, and according to her (her chat name is Alistair) "IMEI will come from the service provider upon activation of the network." This make me very confusing. I believe that IMEI should be come from manufacturer. Can anyone confirm this?
Click to expand...
Click to collapse
Motorola websites ( uk,usa,canada,brazil,india,middle east) etc. only accept imei numbers from devices which are bought form their spesific region. For example, If your devices' origin is from Brazil, you need to register it from moto brazil website, otherwise you can run into such stupid issues with other motorola region support girls Since they dont have a clue of what they are talking about, never bother with them. You can find the origin of region on the original device box. If you dont have the box, check www.imeidata.net , motorola warranty. That site will give you enough information about the origin of your device, helping you register it with a certain motorola website. Hope it helps.
Sent from my Nexus 6 using XDA Free mobile app
Related
Hi, I have a strange issue. I've tried unlocking my PAYG O2 HD7 on both www.htcimeiunlock.com and www.unlock-now.com and both don't seem to be able to find the IMEI in their database. The message is "Unfortunately we cannot find a code for your Phone/IMEI!". I am certain I am selecting the correct 'UK' and 'O2' settings and have tried typing the IMEI a number of times.
Is anyone aware if this issue is because it's brand new and it resolves itself, or does it mean the phone can never be unlocked?
Thanks for any help
If everything is correct, that is very odd.
Just checked the 4 IMEI's of the HD7's I have here and all work fine
Thanks risq, just to see what would happen I tried altering the IMEI code on the www.htcimeiunlock.com and it said "invalid IMEI". So it seems the IMEI I am typing in is 'valid'.
I've seen a few threads on other sites about this with no viable solution, except contacting the Mobile Operator. FYI here they are: thread1, thread 2 and thread 3.
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (I wonder if it's the same as this form). Did not ask for money for it. Apparently will be done in 7 days. To say I am dubious it will be done is an understatement! She didn't even know that 'HTC' was a phone manufacturer.
foaf said:
Thanks risq, just to see what would happen I tried altering the IMEI code on the www.htcimeiunlock.com and it said "invalid IMEI". So it seems the IMEI I am typing in is 'valid'.
I've seen a few threads on other sites about this with no viable solution, except contacting the Mobile Operator. FYI here they are: thread1, thread 2 and thread 3.
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (I wonder if it's the same as this form). Did not ask for money for it. Apparently will be done in 7 days. To say I am dubious it will be done is an understatement! She didn't even know that 'HTC' was a phone manufacturer.
Click to expand...
Click to collapse
this is bad news
I am in same boat
I have requested with unlock-now.com
they have taken my money so I am waiting
HTC update their databases frequently and the unlock providers have to re-sync.
Note that the unlock code is NOT calculated from the IMEI. Its simply a database lookup
hopefully this will not take too long
colonel said:
this is bad news
I have requested with unlock-now.com
they have taken my money so I am waiting
Click to expand...
Click to collapse
Just FYI I did the same and got a automatic refund with no problems, so no need to worry about that.
colonel said:
HTC update their databases frequently and the unlock providers have to re-sync
hopefully this will not take too long
Click to expand...
Click to collapse
This is what I am hoping! www.htcimeiunlock.com says 'can take 2 days'. Which would be ok.
Hopefully you'll get it sorted.
Like I say, it gives me the option for unlock codes on all my handsets with the IMEI Code on the box, selecting united Kingdom and O2 as the operator.
You did check the option hadn't automatically changed on the drop-down. I had that happen a few times which was annoying.
I thought the code was generated by the IMEI, otherwise it would be the same code for each phone would it not?
risq said:
Hopefully you'll get it sorted.
Like I say, it gives me the option for unlock codes on all my handsets with the IMEI Code on the box, selecting united Kingdom and O2 as the operator.
You did check the option hadn't automatically changed on the drop-down. I had that happen a few times which was annoying.
I thought the code was generated by the IMEI, otherwise it would be the same code for each phone would it not?
Click to expand...
Click to collapse
in the old days unlock codes were formulae based on IMEI number. this was notorious with early nokias which could mostly be unlocked for free
no longer
its simply a lookup on the HTC database
BTW unlock-now.com did refund me
waiting ................
HTCCODE has just told me that database might only be updated in 1-2 weeks
at least they are honest
Ditto
"Cannot find a code" for my hd7 :/
did u buy ur phone online or from the shop?
shanssv said:
did u buy ur phone online or from the shop?
Click to expand...
Click to collapse
bought mine online
probably just a new batch
as all the shops are out near me (in central london) I presume their next batch will be the same as online
i also bought online ..and i could not get a unlockcode.. if u get a unlock code please update here
Got mine online on PAYG on O2 and unlocked no problem over the weekend. Make sure you use the 15-digit IMEI number on the box and NOT the 17-digit it gives you when checking from the phone. The last two digits relate to the operator and should not be used.
i used the code without turning on the mobile, just from the box.
Same
Same with me, bought online Monday delivered Tuesday, and cannot find code error.
Btw don't you get a message telling you to use the first 15 digits if you enter 17 on htcimeiunlock?
avsmithy said:
Same with me, bought online Monday delivered Tuesday, and cannot find code error.
Btw don't you get a message telling you to use the first 15 digits if you enter 17 on htcimeiunlock?
Click to expand...
Click to collapse
yes, the last two digits are irrelevant
htcimeiunlock have told me should be 1-2 days (you need to subscribe to be informed)
unlock-now.com told me 1-2 weeks
I guess the winner gets my money
colonel said:
yes, the last two digits are irrelevant
htcimeiunlock have told me should be 1-2 days (you need to subscribe to be informed)
unlock-now.com told me 1-2 weeks
I guess the winner gets my money
Click to expand...
Click to collapse
Grr, me wants It now!
I signed up for the htcimeiunlock email, but if you find another way round it please let us know
foaf said:
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (Did not ask for money for it. Apparently will be done in 7 days.
Click to expand...
Click to collapse
Hi Guys, a quick update, following the above quote O2 sent me the unlock PIN for free after 24 hours of calling them. I believe I have been quite lucky, the subject of the email includes details from the support ticket and clearly says "Pay Monthly" even though I am a PAYG customer.
Just in case you want to try this instead of waiting for the 3rd party unlockers to update their database my tip is, I called without my 'new' PAYG mobile number to hand, so she found my account via the order number instead. There is a chance this is why the request for unlocking assumed it was a contract phone not a PAYG phone.
For once I'm impressed with O2 support
What did u ask? & How did they filled up a form to unlock even though u r on a PAY&GO?
foaf said:
Hi Guys, a quick update, following the above quote O2 sent me the unlock PIN for free after 24 hours of calling them. I believe I have been quite lucky, the subject of the email includes details from the support ticket and clearly says "Pay Monthly" even though I am a PAYG customer.
Just in case you want to try this instead of waiting for the 3rd party unlockers to update their database my tip is, I called without my 'new' PAYG mobile number to hand, so she found my account via the order number instead. There is a chance this is why the request for unlocking assumed it was a contract phone not a PAYG phone.
For once I'm impressed with O2 support
Click to expand...
Click to collapse
yeah, tried and failed
They looked up order number and saw it was PAYG, then said will only unlock after 12 months
Hi,
i bought one used d3 but currently it is locked and all the lock codes are failing. so i have tried entering the MEID of the phone verizon activation site and its asking to contact customer care.
i have tried calling the customer care but they said that they cant really check the status of the phone (stolen / unpaid account) unless i am a customer but i am from Germany and don't have an account
I am suspicious that this might be the case as all codes are failing to unlock.
Can any one help me find if this phone has a bad history and i need to report to the seller?
Thanks in advance
Sent from my Galaxy Nexus using Tapatalk
no one wants to help me with this? strange
You cant tell. The seller could say it was simply given from a friend or purchased.
Sent from my XT862 using Tapatalk
chowdarygm said:
Hi,
i bought one used d3 but currently it is locked and all the lock codes are failing. so i have tried entering the MEID of the phone verizon activation site and its asking to contact customer care.
i have tried calling the customer care but they said that they cant really check the status of the phone (stolen / unpaid account) unless i am a customer but i am from Germany and don't have an account
I am suspicious that this might be the case as all codes are failing to unlock.
Can any one help me find if this phone has a bad history and i need to report to the seller?
Thanks in advance
Click to expand...
Click to collapse
im from mexico so i cant help with this,
but maybe you should ask someone with a verizon accnt to Help..
in my case, i bought it already sim unlocked
i bougth a nexus 6 today... when i check IMEI it represent that is made in china ( IMEI FORMA: ******06*******), also when i check this IMEI in MOTORAL WARRANTY it says :"Unable to retrieve device information. Please confirm IMEI/MEID number and try again"
so i wanna to ask if it is an original or fake nexus 6 ?
Mine has 0609 in the center too
Sent from my Nexus 6
Nadirchine said:
i bougth a nexus 6 today... when i check IMEI it represent that is made in china ( IMEI FORMA: ******06*******), also when i check this IMEI in MOTORAL WARRANTY it says :"Unable to retrieve device information. Please confirm IMEI/MEID number and try again"
so i wanna to ask if it is an original or fake nexus 6 ?
Click to expand...
Click to collapse
Motorola is awful about registering IMEI numbers. I had to call them to get mine registered correctly. Bought from them directly and they still didn't recognize the number.
Sent from my Nexus 6 using XDA Free mobile app
Nadirchine said:
i bougth a nexus 6 today... when i check IMEI it represent that is made in china ( IMEI FORMA: ******06*******), also when i check this IMEI in MOTORAL WARRANTY it says :"Unable to retrieve device information. Please confirm IMEI/MEID number and try again"
so i wanna to ask if it is an original or fake nexus 6 ?
Click to expand...
Click to collapse
you may have a space or something in there. that is a real device. try typing it in one number/letter at a time.
My Nexus 6 bought directly from Motorola was shipped from China, so it appears quite likely at least some of the N6's are made in China.
If you bought directly from Motorola, it took a few days for them to recognize the IMEI in their system. Not sure why, but it magically started working on their website (I was trying to buy the insurance from Motorola). If you DID NOT buy from Motorola, you cannot use their insurance as far as I know.
You don't have to leave the last digit off for any reason do you? I remember having to leave the last digit off the IMEI for something once. It might have been to activate it on Sprint though rather than with Motorolla.
Thanks for your answers... Anyway... I am not good with this phone.
Sent from my iPhone using Tapatalk
I got my phone from ATT in January and last month I broke my contract by paying ETF, but still with ATT.
Now I am trying to unlock my phone, and when I enter my IMEI number, it says, IMEI not found in the database.
What could be the issue.
yesterday I reset my phone and installed latest version using Nexus toolkit. This should not alter my IMEI right?
is it better to contact ATT? or do some research before contacting them.
atrix4nag said:
I got my phone from ATT in January and last month I broke my contract by paying ETF, but still with ATT.
Now I am trying to unlock my phone, and when I enter my IMEI number, it says, IMEI not found in the database.
What could be the issue.
yesterday I reset my phone and installed latest version using Nexus toolkit. This should not alter my IMEI right?
is it better to contact ATT? or do some research before contacting them.
Click to expand...
Click to collapse
If you are referring to the at&t website returning an error code when you enter your imei it is an at&t problem. Installing the latest software does not alter your imei. Just call at&t and they should be able to get you sorted out.
Sent from my Nexus 6 using XDA Premium HD app
atrix4nag said:
I got my phone from ATT in January and last month I broke my contract by paying ETF, but still with ATT.
Now I am trying to unlock my phone, and when I enter my IMEI number, it says, IMEI not found in the database.
What could be the issue.
yesterday I reset my phone and installed latest version using Nexus toolkit. This should not alter my IMEI right?
is it better to contact ATT? or do some research before contacting them.
Click to expand...
Click to collapse
N6 doesn't show up in their website based system. I had the same thing happen a month ago. You'll either have to call them or do an online chat via their website customer support.
Thanks for the response guys..
I thought the same that, updating software shouldn't alter IMEI. but just want to make sure before contacting ATT.
I will contact them now.
Hello,
I bought a used phone in Canada (almost brand new). It is blue 6/128GB variant. In the blue backplate, and in the One UI about phone it says SM-N960U and in both areas it has the same IMEI number. The back glass looks original.
But when I do a IMEI lookup online it says SM-N960W (used more than one site) and the phone is not blocked.
Is this normal?
Install the app "phone info samsung" https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
It should give you all the answers
tippytaps said:
Hello,
I bought a used phone in Canada (almost brand new). It is blue 6/128GB variant. In the blue backplate, and in the One UI about phone it says SM-N960U and in both areas it has the same IMEI number. The back glass looks original.
But when I do a IMEI lookup online it says SM-N960W (used more than one site) and the phone is not blocked.
Is this normal?
Click to expand...
Click to collapse
the user probably flashed U or u1 firmware using patched Odin. which you can revert if the need be. general discussion and guides section has the how to.
but from what i gather you are in the states? so actualy keeping it as U might be beneficial for you...
anyways W and U (or u1) are all the same phone hardware wise. if ure happy with it and its working good then that shouldn't be an issue. unless its not payed off and once it comes to term and balance is not payed, it will get black listed and carriers will stop it from operating in their network.( so check esn state.)
---------- Post added at 05:59 PM ---------- Previous post was at 05:54 PM ----------
Snowby123 said:
Install the app "phone info samsung" https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
It should give you all the answers
Click to expand...
Click to collapse
acctualy it will just read what's flashed. so...
eg: if its a true W and someone flashed U firmware with patched Odin, then that app will report it as a n960u because it just reads what firmware resides on it.
IMEI can't be changed by firmware, it can only be permanently change by changing QCN & CERT, which will not work on you Note 9, so far.
I remember there were Xposed modules changing IMEI, but not permanently, just as an overlay.
Factory reset, upgrading to newer versions, debloating your phone.
Of course your real IMEI will show up simply.
You don't have to worry about your IMEI locationg another varian, I had similar experience, sadly their info about my variant was wrong.
Check your bootloader, it can not be faked.
Mohamedkam000 said:
IMEI can't be changed by firmware, it can only be permanently change by changing QCN & CERT, which will not work on you Note 9, so far.
I remember there were Xposed modules changing IMEI, but not permanently, just as an overlay.
Factory reset, upgrading to newer versions, debloating your phone.
Of course your real IMEI will show up simply.
You don't have to worry about your IMEI locationg another varian, I had similar experience, sadly their info about my variant was wrong.
Check your bootloader, it can not be faked.
Click to expand...
Click to collapse
none of what you mention is the subject at hand. he is wondering that MODEL he has.
moreover talking or suggesting about changing imei is not aloud on xda.
he did say that during a imei check online it was linked to apparently a different model than he thinks he has.
bober10113 said:
none of what you mention is the subject at hand. he is wondering that MODEL he has.
moreover talking or suggesting about changing imei is not aloud on xda.
he did say that during a imei check online it was linked to apparently a different model than he thinks he has.
Click to expand...
Click to collapse
What's the sexiest IMEI number on a device you have ever owned? I had one back in the UK once and the last 4 or 6 digits were all 1s.
In regards to op phone being blacklisted, do Canadian carriers share IMEI list with USA carriers? I was under the impression that only the originating carrier could blacklist the device only on their Network.
I only a couple more years ago , there was news that USA carriers shared their IMEI blacklisted numbers. But wasn't aware that for example, a T-Mobile blacklisted device could still work on att .
Sent from my EVR-L29 using Tapatalk
Limeybastard said:
What's the sexiest IMEI number on a device you have ever owned? I had one back in the UK once and the last 4 or 6 digits were all 1s.
In regards to op phone being blacklisted, do Canadian carriers share IMEI list with USA carriers? I was under the impression that only the originating carrier could blacklist the device only on their Network.
I only a couple more years ago , there was news that USA carriers shared their IMEI blacklisted numbers. But wasn't aware that for example, a T-Mobile blacklisted device could still work on att .
Click to expand...
Click to collapse
zeroes..
many holes.
my thoughs are that blacklisted imeis are like bad credit...