Hi,
i bought one used d3 but currently it is locked and all the lock codes are failing. so i have tried entering the MEID of the phone verizon activation site and its asking to contact customer care.
i have tried calling the customer care but they said that they cant really check the status of the phone (stolen / unpaid account) unless i am a customer but i am from Germany and don't have an account
I am suspicious that this might be the case as all codes are failing to unlock.
Can any one help me find if this phone has a bad history and i need to report to the seller?
Thanks in advance
Sent from my Galaxy Nexus using Tapatalk
no one wants to help me with this? strange
You cant tell. The seller could say it was simply given from a friend or purchased.
Sent from my XT862 using Tapatalk
chowdarygm said:
Hi,
i bought one used d3 but currently it is locked and all the lock codes are failing. so i have tried entering the MEID of the phone verizon activation site and its asking to contact customer care.
i have tried calling the customer care but they said that they cant really check the status of the phone (stolen / unpaid account) unless i am a customer but i am from Germany and don't have an account
I am suspicious that this might be the case as all codes are failing to unlock.
Can any one help me find if this phone has a bad history and i need to report to the seller?
Thanks in advance
Click to expand...
Click to collapse
im from mexico so i cant help with this,
but maybe you should ask someone with a verizon accnt to Help..
in my case, i bought it already sim unlocked
Hi Guys,
Long story short I'm a long time Sprint customer getting ready to bail. There is a new MVNO using TMO's network launching in September and I'm in the pre-release and get my SIM later this week.
I picked up my Note Friday night after several days of searching. Also picked up a SimpleMobile SIM and a one month card so I could play with it as much as possible and confirm it unlocked before receiving my new SIM here shortly.
I made a request to T-Mobile as I paid full retail and according to their website if you do that from an Authorized Dealer you would be eligible for an unlock code. Gal was very nice on the phone and seemed to understand the process. The next morning prior to receiving the confirmation email from TMO I dropped in the SimpleMobile SIM and it booted right up and never prompted for an unlock code. I changed the MMS and APN to SM's settings from their website and it's worked perfectly.
Today I received the email from TMO saying that they couldn't approve the unlock request until I made a new request including all the required info (predominately my TMO Phone Number and Account Number). I've never been a TMO customer and as such don't have that. Gal at Customer Service said I didn't need it.
Now I wonder what's up, is the phone already unlocked hence the non-issue using the SimpleMobile SIM? Is this going to bite me in the butt later?
Coming from Sprint and the ESN system it's a whole different world and you can move phones to another account if the ESN is clean but doesn't have to be unlocked but they cannot unlock the phone to take to Verizon for example. So this is my first foray into the GSM world.
Thanks!
Just fyi your phone is still Carrier locked. Exemption with simple mobile, any TMobile phone would work with simple mobile without unlocking. Since they use the TMobile network they don't need to have the phones unlocked in order to work properly.
In order to get the phone unlocked there are different ways on doing it. If you had an account with TMobile they'll unlock it for free but since you don't I don't think they are or would even if you paid retail on the phone.
Hope that helps.
Sent from my SGH-T879 using xda premium
I have had my HTC One M7 for just about 2 years now, and my contract with AT&T has ended. Since my contract has ended, I went on the AT&T website and sent in an unlock request for my phone. I entered in all my info, including the IMEI number. The next day, I received an email from AT&T saying that they couldn't unlock my phone because the IMEI # wasn't recognized as an AT&T device. Now, I'm not sure specifically how my IMEI was changed but it was probably from flashing a bunch of custom roms and kernels. I still have the original IMEI # from AT&T on the sticker on the back of my phone. What can I do now the fix my IMEI back to what it originally was so I can get my phone unlocked? Any help would be appreciated.
blackjack95129 said:
I have had my HTC One M7 for just about 2 years now, and my contract with AT&T has ended. Since my contract has ended, I went on the AT&T website and sent in an unlock request for my phone. I entered in all my info, including the IMEI number. The next day, I received an email from AT&T saying that they couldn't unlock my phone because the IMEI # wasn't recognized as an AT&T device. Now, I'm not sure specifically how my IMEI was changed but it was probably from flashing a bunch of custom roms and kernels. I still have the original IMEI # from AT&T on the sticker on the back of my phone. What can I do now the fix my IMEI back to what it originally was so I can get my phone unlocked? Any help would be appreciated.
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Click to collapse
The IMEI# doesn't change when flashing roms/kernel.
You can use online services to get an unlock code for your IMEI if at&t can't give you one.
If you have S-OFF you can sim-unlock yourself using the SIEEMPI method.
And you will not receive help to change your IMEI here since its illegal to alter phones identification (IMEI, MEID, S/N) in many countries. THis could explain why your IMEI isn't the same...
Are you sure your IMEI is not the original one, the one on the sticker? Maybe your phone got repaired, like a motherboard replacement?
I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
Click to expand...
Click to collapse
Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Click to collapse
Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Click to collapse
Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Click to collapse
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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Click to collapse
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Click to expand...
Click to collapse
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Click to expand...
Click to collapse
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Click to collapse
Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.
Hi everyone,
I recently purchased a "new" LG G4 on ebay and the seller said that the phone is locked to T-mobile. Being a T-mobile customer, I thought that I can simply request a sim unlock code for the phone but that turned out not as I expected.
First of all, the IMEI checker was unable to find the device on the tmo website or other 3rd party websites. I found this to be odd as the phone was in a retail tmo box and the software on the phone seemed legit as it also had working wifi calling.
I called up tmo to ask for the unlock and they said it's not a problem and told me to try the built in unlock app. After waiting a day, I tried the app but the unlock didn't work and I kept getting a msg that the phone is inelegible for an unlock.
Again I called tmo and finally a rep said that the phone is a non-tmo phone and called up LG to ask for the unlock. LG told the rep that the phone is already unlocked but I found that not to be the case with after I tried an international simcard. Using that sim card gave me a promt after booting the phone that said I need to unlock the phone to use the network, even though I saw full signal bars.
Anyway, has anyone else had a similar experience with a phone not purchased directly from tmo?
my guess is that it was stolen
Take the back cover off. On the back, there are some numbers and letters in 4 or 5 places. Does your say H815, H812, H811, or something else? A picture without the IMEI and serial would be nice.
mrslax said:
Hi everyone,
I recently purchased a "new" LG G4 on ebay and the seller said that the phone is locked to T-mobile. Being a T-mobile customer, I thought that I can simply request a sim unlock code for the phone but that turned out not as I expected.
First of all, the IMEI checker was unable to find the device on the tmo website or other 3rd party websites. I found this to be odd as the phone was in a retail tmo box and the software on the phone seemed legit as it also had working wifi calling.
I called up tmo to ask for the unlock and they said it's not a problem and told me to try the built in unlock app. After waiting a day, I tried the app but the unlock didn't work and I kept getting a msg that the phone is inelegible for an unlock.
Again I called tmo and finally a rep said that the phone is a non-tmo phone and called up LG to ask for the unlock. LG told the rep that the phone is already unlocked but I found that not to be the case with after I tried an international simcard. Using that sim card gave me a promt after booting the phone that said I need to unlock the phone to use the network, even though I saw full signal bars.
Anyway, has anyone else had a similar experience with a phone not purchased directly from tmo?
Click to expand...
Click to collapse
Does the imei under the battery and in the settings correspond?
the IMEI on the back and the box match. Here is the pic.
mrslax said:
the IMEI on the back and the box match. Here is the pic.
Click to expand...
Click to collapse
What about the phone itself? What country/carrier are you trying to use it on?
t-mobile USA
the box is a tmobile box and the ROM on the phone is from tmobile.
Did you put your t-mobile sim card in when you tried to unlock? Can you do a temp unlock?
The h811 can't be unlocked for something like 60 or 90 days so if it was just bought from t-mobile by the person on ebay you won't be able to permanent unlock it for a bit.
I could guess that the IMEI was changed, if its not being recognized as a T-mobile phone. Maybe they changed the stickers. With the IMEI itself, my old third party bought G Flex showed up on the T-Mobile site as a G Flex.
Can't Unlock T-Mobile LG G4
I had the same problem with being able to unlock. Because you didn't buy from T-Mobile, they don't have the IMEI in their database, so you are not registered with them. The unlock can't work, because the program goes against their database and your phone is not in it. After many calls to TMO and LG, it appears that the only way to get unlocked is to sign up for a post-paid account and use $100 plus be in their system for 40 days. The only other way is to borrow someone else's tmo micro sim and use it for a while until the Device Unlock App works. (If you are worried that you are not covered by the LG Warranty, call LG and give them your IMEI.
They will confirm that your device is new and covered by the LG one year warranty.
*#06# in the dialer should bring up the imei the phone is reporting
Sent from my LG-H811 using XDA Free mobile app
thevmax said:
I had the same problem with being able to unlock. Because you didn't buy from T-Mobile, they don't have the IMEI in their database, so you are not registered with them. The unlock can't work, because the program goes against their database and your phone is not in it. After many calls to TMO and LG, it appears that the only way to get unlocked is to sign up for a post-paid account and use $100 plus be in their system for 40 days. The only other way is to borrow someone else's tmo micro sim and use it for a while until the Device Unlock App works. (If you are worried that you are not covered by the LG Warranty, call LG and give them your IMEI.
They will confirm that your device is new and covered by the LG one year warranty.
Click to expand...
Click to collapse
I checked a 3rd party imei check and they can locate the phone as lg h811. Called up lg and have them the imei number and they said it has 1.5 years of warranty. So i guess the phone is legit but isnt in the tmobile system. It's is a bummer that I can't unlock it right now.
On another note lg told tmobile that my phone is unlocked. However when i tried a sim card from another country i got a prompt telling me i need to unlock the phone even though it was showing 5 bars of signal. Would that man it is locked or unlocked?
Did you use the imei on the sticker, or pull the imei using *#06#? They could be different if someone changed it
Sent from my LG-H811 using XDA Free mobile app
If you purchased a tmo employee phone from eBay, it doesn't show in their database.