Database Develop

Actual Shipping Date

So I am not accustomed to a company not giving a firm date for a product release (2-3 weeks ?) What does that mean, they must have a date in mind. Is this a normal Nexus move? Whats everyone's predictions for the actual start of shipping. Im guessing July 9, whats everyone else think?

Well two weeks would be the 11th.

It's going give them some extra time to get more tablets in stock and if there is any production issue. So anytime in July is possible
Sent from my HTC One XL using xda premium

Do you think they are still debugging, or are they building units or just hype? I just dont ever remember not having a date to count down to. As it is all I can look forward to is an email saying it has shipped. Just kind of a weird situation, not a big deal but I wanna be able to cross days of the calendar.

StyleNSkillz said:
but I wanna be able to cross days of the calendar.
Click to expand...
Click to collapse
i could not of said it better my self!!

StyleNSkillz said:
Do you think they are still debugging, or are they building units or just hype? I just dont ever remember not having a date to count down to. As it is all I can look forward to is an email saying it has shipped. Just kind of a weird situation, not a big deal but I wanna be able to cross days of the calendar.
Click to expand...
Click to collapse
Same here. If we were two months out I'd understand but we're just several days from launch and we still have no firm date. It does seem strange and a bit unprofessional.

Probably related to the fact that 4.1 isn't final yet. I'd imagine they'll wrap it up in a few days, either update existing devices or have a forced update after signing into your google account, then ship the tablets. Last thing they want is consumers opening their new Nexus 7 and having minor bugs crash the launch. This may be Google's only chance to re-invent itself in the Tablet space, they can't waste it.

StyleNSkillz said:
Do you think they are still debugging, or are they building units or just hype? I just dont ever remember not having a date to count down to. As it is all I can look forward to is an email saying it has shipped. Just kind of a weird situation, not a big deal but I wanna be able to cross days of the calendar.
Click to expand...
Click to collapse
You can still cross days off a calendar. There's just no foreseeable end to the crossing off until we get the delivery date.
Sent from my SGH-I777 using xda app-developers app

I am hopefully assuming Google/Asus was nearly ready to go with this when they started taking pre-orders. I can live with no firm date as long as it ships mid July. If its delayed until the end of July or August, I'll be *****in' loud.

grukko said:
Same here. If we were two months out I'd understand but we're just several days from launch and we still have no firm date. It does seem strange and a bit unprofessional.
Click to expand...
Click to collapse
the Verizon launch of the galaxy nexus comes to mind, and the sudden release of the galaxy nexus on the play store. It does follow googles "I dunno launching" procedure.
I really wish they would be upfront with these things

Wanna take bets I say first ones arrive on the 17th and then 18th 19th for the rest to arrive
Sent from my ADR6425LVW using Tapatalk 2

c4v3man said:
Probably related to the fact that 4.1 isn't final yet. I'd imagine they'll wrap it up in a few days, either update existing devices or have a forced update after signing into your google account, then ship the tablets. Last thing they want is consumers opening their new Nexus 7 and having minor bugs crash the launch. This may be Google's only chance to re-invent itself in the Tablet space, they can't waste it.
Click to expand...
Click to collapse
I don't think this is the case. JB is already finalized; it's already on all the i/o tablets. I think there will be an update waiting when you first turn it on, but that's common with android. I think the reason is that google doesn't have retail stores and moving this much merchandise all at once requires a good bit of preparation (just putting mailing labels of a few hundred thousand boxes is a challenge. The 2-3 weeks just builds in some wiggle room for the first devices to arrive and the last ones to come straggling in (or errors that prevent immediate delivery). They probably have a deal with UPS to do this, and UPS can handle a good amount of stuff, but flood them with a few hundred thousand identical boxes and you might cause them some issues. I'll bet a few people will get them early, though (based on order time and delivery location).

ijustwantmydock said:
Wanna take bets I say first ones arrive on the 17th and then 18th 19th for the rest to arrive
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Herp Derp
I hope it's sooner than that.

fixyourtech said:
17th is a Sunday.
Click to expand...
Click to collapse
Instead of being honest you should've just bet him a hundred bucks

I know it says that your credit card won't get charged until it ships. However, my credit card has a pending payment on it for the time being. So once that goes from a pending payment to a full charge, I will cross off the days from that point
I just hope it arrives to me by the 19th. Because I am headed to Salt Lake on the 20th and wouldn't be back until the 25th. Which means if it is sent via UPS, they may send it back after trying 3 times. But I guess as long as there is a tracking number, I may be able to at least have it held at at UPS center.

grukko said:
Same here. If we were two months out I'd understand but we're just several days from launch and we still have no firm date. It does seem strange and a bit unprofessional.
Click to expand...
Click to collapse
I feel like "several days" is less than a week. This is at least 2-3 weeks away.
You must not have pre-ordered video games before. Just look at those people who pre-ordered Duke Nukem Forever way back then.

Outrager said:
I feel like "several days" is less than a week. This is at least 2-3 weeks away.
You must not have pre-ordered video games before. Just look at those people who pre-ordered Duke Nukem Forever way back then.
Click to expand...
Click to collapse
I pre ordered guild wars 2. They announced a release date of 8/28 a few days ago. I pre ordered the n7 Wednesday. Three weeks before release we still have no date. Not sure what you were getting at with the dnf example. Are you saying we should expect less from Google because things like dnf happen?
Anyway, doesn't really bother me. Just think they can handle this a little better.
Sent from my GT-P1000 using Tapatalk 2

There is now a sticky for discussing all shipping-related matters, please continue all further discussion there.
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Returning Nexus 7 [UK]

Hi, I just wanted to share my (so far) great experience of returning my Nexus 7 for anyone thinking of doing so in the UK.
I have a 16GB with the screen lifting issue so I emailed support on July 20th explaining the issue and that I would like a replacement.
I wasn't expecting a reply any time soon, especially since they stopped taking new orders, but was hopeful that maybe they did this in preparation for all the replacements needed.
On the 23rd I received an email with details on how to return my tablet, with a link to a personal cart where my replacement order was already set up. This went smoothly and I got my order confirmation straight away. It was explained that once the replacement arrives, I would have 21 days to return the original and so an authorisation charge was placed on my card for the amount of the new unit, in case I didn't return it.
Again I was thinking it's not going to be here any time soon, but I was fine with waiting as long as I got my replacement.
Today (the 24th) I received an email confirming that my order has been shipped, complete with a tracking number from TNT!
Hopefully it will arrive in the next few days and I will be sure to post an update when it does.
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UPDATE: My replacement device has arrived! See this post
Sent from my Nexus 7 using XDA Premium HD app

Thanks for info, gives me more confidence in buying one now
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app

How did you contact them cause I put a return thought on 19th via wallet. I also rung a free phone number to nexus devices and spoke to an nice American man. He said he would forward my detail to the right department and should expect an email 48hrs which I havent . I've had nothing. Please!
Sent from my Nexus S using xda app-developers app

bluesnow said:
How did you contact them cause I put a return thought on 19th via wallet. I also rung a free phone number to nexus devices and spoke to an nice American man. He said he would forward my detail to the right department and should expect an email 48hrs which I havent . I've had nothing. Please!
Click to expand...
Click to collapse
Go to the Play Store website and click on "My Orders & Settings" at the bottom, then find your Nexus 7 and click "Help Center", then "Questions about my order", then select your country and "Returns and refunds".

I've heard nothing from the play store after asking for a return. That was nearly a week ago. Google are absolutely useless and I will never buy a device off the play store again. Ever.
Sent from my GT-I9300 using xda premium

Just had my replacement device despatched too (6pm).
Phoned google about it when it arrived last Thur, had email straight away, recieved RMA email Monday morning, placed order immediately, then recieved shipping info today.
Could be because mine was screwed ... dead touchscreen.

baggy247 said:
Go to the Play Store website and click on "My Orders & Settings" at the bottom, then find your Nexus 7 and click "Help Center", then "Questions about my order", then select your country and "Returns and refunds".
Click to expand...
Click to collapse
i get this We're sorry, but the information you've requested cannot be found. Please try searching or browsing the Help Center. when clicking Questions about my order. this could be a very long call on hold
---------- Post added at 09:49 PM ---------- Previous post was at 09:45 PM ----------
Cool! nice man sorting now. mine is left hand bezel btw

bluesnow said:
i get this We're sorry, but the information you've requested cannot be found. Please try searching or browsing the Help Center. when clicking Questions about my order. this could be a very long call on hold
---------- Post added at 09:49 PM ---------- Previous post was at 09:45 PM ----------
Cool! nice man sorting now. mine is left hand bezel btw
Click to expand...
Click to collapse
I got that problem when trying to do it from my tablet but it worked fine on my PC

baggy247 said:
I got that problem when trying to do it from my tablet but it worked fine on my PC
Click to expand...
Click to collapse
strange im on pc on chrome

I think the time of day you call has a bearing. I took no more than 5 mins to get through to both Asus UK and Google but I rang just after 8:00 on Saturday morning. I got the acknowledgement email within an hour (or so) and the promised 'within 24-48 hours' RMA email this morning.
While I think their communications during the order/pre-delivery stage left a fair bit to be desired I really cannot fault the support so far in trying to get me a replacement N7 that is fit for purpose. I feel for those who have taken ages to get through as I'd have been serious p'd off if it had been me. Waiting and waiting for the emails would also have been hugely frustrating.
Just my £0.02 worth

Please update us on what the replacement is like as I'm thinking of returning mine due to screen lift, but I don't want another the same.
Sent from my Nexus 7 using xda app-developers app

bluesnow said:
strange im on pc on chrome
Click to expand...
Click to collapse
Hmm, try this link:
http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2693239&from=2693239&rd=1

Warren_Orange said:
Please update us on what the replacement is like as I'm thinking of returning mine due to screen lift, but I don't want another the same.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I will do, I really hope the one I receive doesn't have the same problem or even worse something else wrong. Hopefully ASUS identified the problem and fixed it for new units.

Hi,
I received mine last Wednesday 17th (so that's almost 7 days in my possession), I have the screen lifting issue, but am yet to decide if it is bad enough to warrant asking for a replacement. I have yet to really test the cpu/gpu of this so will play games as a stress test. I think the lifting gets worse with the heat produced. btw Nvidia's Glowball App is good demo to quickly make someone go ooh.
Questions:
1) How bad was your lifting? How easy was it to decide from "meh, good enough" to " no way, this is going back pronto".
2) How confident are you of receiving a replacement that has no screen lifting issues?
If the returns seems as easy as you make out, it is making my decision easier. BTW do you have to return everything or do you get spare cable and charger out of this?

xenon1024 said:
Questions:
1) How bad was your lifting? How easy was it to decide from "meh, good enough" to " no way, this is going back pronto".
2) How confident are you of receiving a replacement that has no screen lifting issues?
If the returns seems as easy as you make out, it is making my decision easier. BTW do you have to return everything or do you get spare cable and charger out of this?
Click to expand...
Click to collapse
The lifting wasn't so bad at first, I probably wouldn't have noticed it if I hadn't known to look for it. However it does seem to have gotten worse over time, I often get a creaking noise when I'm not purposefully pressing the bezel. For me it's a big annoyance because I know it's always there and even for £200 I want my device to be exactly as it was meant to be.
As for the replacement, I'm not too sure. Hopefully the speed at which they accepted my request and shipped a replacement out means that they know this is a common problem and have made sure it won't happen again. If I get another unit with the same problem I will be very disappointed in both Google and ASUS.
I'm assuming that I will receive a completely new package as they told me to return the old one in the original packaging.
Sent from my Nexus 7 using XDA Premium HD app

bluesnow said:
How did you contact them cause I put a return thought on 19th via wallet. I also rung a free phone number to nexus devices and spoke to an nice American man. He said he would forward my detail to the right department and should expect an email 48hrs which I havent . I've had nothing. Please!
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
Take care to avoid hoop jumping. In this case of 'defective goods' we have a right for refund or exchange with the seller (Google Play, Tesco, Currys).
This is different to a return "because I don't like it", which we have no legal right to. Of course most companies offer RMA because its standard practice and customer service.
Distance selling regulations is also disapplied once you open it (you can only do things that are reasonable as if you were physically inspecting goods in a real shop before committing purchase).
If they have none left for a replacement, I am somewhat content for a refund. I've had a taste of the tablet, I can always buy it again later, when I am confident issues have been fixed. But this is the worst case annoying option.
support.google.com/googleplay/bin/answer.py?hl=en-GB&answer=2411741&topic=2453057&ctx=topic#GB for info.

Its here!
Wow, its here already! That makes it just 5 days since I requested a replacement to me actually getting it delivered. Its looking good so far, no problems that I can see just from looking; definitely no screen lift at the moment (see the attached pics for comparison).
The only problem is I didn't receive a shipping label to use to send my old device back... I'll be contacting support about this soon.

1st, hope u to get the new one ASAP, then, u really give me encouragement to buy something.

Whilst you have both, are there any clues in serial numbers, or batch numbers on boxes or 'about tablet' that it is a different manufacturing batch or lot?
I'm assuming good manufacturing practice such as iso 9001 that products have traceability...
Take care to remain anon on forum.
Even if replacement has defects we still have the same statutory rights
Sent from my Nexus S using xda app-developers app

xenon1024 said:
Whilst you have both, are there any clues in serial numbers, or batch numbers on boxes or 'about tablet' that it is a different manufacturing batch or lot?
I'm assuming good manufacturing practice such as iso 9001 that products have traceability...
Take care to remain anon on forum.
Even if replacement has defects we still have the same statutory rights
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
I don't really know what I'm looking for but I can't see anything relating to that.

6-7 weeks to ship?!!!??!!

I had recieved a text explaining that the nexus 4 was finally available for purchase after being out of stock, this happened the day before yesterday. However, upon trying to order the device, it tells me that it will take 6-7 weeks to ship?!
this is garbage
I assume eventually that we will just be able to log in and order without them taking our money and holding it hostage for 2 months. This whole thing really left a bad taste in my mouth.
We are still not able to order the phone and it is ridiculous, 6-9 weeks

Lol.
Sent from my Nexus 4 using xda app-developers app

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http://forum.xda-developers.com/showthread.php?t=1962514
Sent from my GT-I9100 using xda premium

I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now

Well done. Now you've made your post, there's a better place for it.
Sent from my GT-I9100 using xda premium

Krooked22 said:
I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now
Click to expand...
Click to collapse
I know it sucks. I waited about 3 wks to get mine...
Sent from my Nexus 4 using xda premium

Well they did say it was going back on stock noon on the 27th, and even if you ordered sometime later that day towards the night even, estimated shipping would have been 2-3 weeks. You're just a bit late. However the 8-9 might just be an overapproximation so I wish you luck.
EDIT: Oh, and also, I guess nothing Google does will ever be good for people. Making more phones than needed/ having unsold phones in the warehouse is the worst thing ever, while having just enough is good, and running out too soon is bad, but not as bad as having more phones than needed. From Google's or any company's standpoint, that is.
With the initial launch, they tried to meet demand (which they obviously didn't) and they made a lot of mistakes which everyone very strongly expressed. Mistakes such as the fact that there was no real preorder option, and that we never knew what time that the phones were going to be sold, and the fact that the entire stock sold out in one hour without anyone else being able to do anything afterwards, and the fact that we wouldn't even know when the second batch would be out.
When they brought out the second batch, they actually ended up listening to everything and taking into consideration (which is very unusual for most companies). They told us when it was coming out, the time exactly, the country, the phones didn't sell out in one hour as they came in with a bigger batch, and in a weird way, they implemented the pre-order system for people who missed out initially. And of course, now people aren't happy that there is the pre-order system and prefer that it just show "Not In Stock." Google's been somewhat remarkable through this. Yes, they messed up a lot, but they did listen and try their best to fix the situation. And all for a phone they're barely profiting off of. Coming from a Samsung phone and a Lenovo tablet, both companies have been treating their customers with the devices in the opposite manner and my respect for Google only grows (and that of their customers, slightly diminishes.)

Count yourself lucky. The rest of the world can't even place orders yet.

You snooze you lose.

Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.

actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium

Its almost faster for me to custom order a BMW from Germany.
Sent from my Nexus 7

When I order on the 27th, 9 minute after they open for order. The shipping time was at 1-2 weeks. I got a shipping confirmation on the 30th, so you might received your early.

It's called a pre-order. If you don't want to wait then don't buy it?
or just cry moar

ak700 said:
Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
Click to expand...
Click to collapse
What was the shipping time in the order confirmation email ? 2-3 weeks ?

I cant get my head round why people are moaning. This is a $600 device going for half price. Of course demand is going to outstrip supply. I wanted mine NOW so I went and paid £150 more than Google Play's RRP! These phones are available, if you really want it, go out and pay the prevailing market rates and not moan and wait on Google subsidised ones.
Sent from my Nexus 4 using xda app-developers app

smirkis said:
actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
This.
They don't hold your money hostage for two months. Your account isn't even charged till it's shipped.
Sent from my SGH-T989 using Tapatalk 2

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

Nexus 5 Release Date (Trusted Source)

So here it is folks
I work at a T-Mobile store, and today our LG Product Specialist stopped by the store. The first thing I asked about was the Nexus 5 Launch date. LG said LG is NOT allowed to talk about it. After some smooth talking I got her to spill some beans
SPOILER ALERT
The Nexus 5 WILL NOT launch until after the LG G2 completes it's launch on November 9th. So expect it shortly there after

Skywalker.00 said:
So here it is folks
I work at a T-Mobile store, and today our LG Product Specialist stopped by the store. The first thing I asked about was the Nexus 5 Launch date. LG said LG is NOT allowed to talk about it. After some smooth talking I got her to spill some beans
SPOILER ALERT
The Nexus 5 WILL NOT launch until after the LG G2 completes it's launch on November 9th. So expect it shortly there after
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I'm thinking your trusted sourse is a relative of the EE representive :good:

Oh look. It's THIS thread again...
Since I like to contribute something with every post: what does
Skywalker.00 said:
The Nexus 5 WILL NOT launch until after the LG G2 completes it's launch on November 9th, but she would not give me a definitive launch date.
Click to expand...
Click to collapse
mean? I guess what I'm trying to say is couldn't that mean it won't "launch" in T-Mobile stores until then? Meaning they won't carry until then? Couldn't it still launch on the Play store today, but then "launch" for T-Mobile stores on the 9th?
And sorry for my first line. I was simply trying to imply that this could maybe be posted inside one of the many other Nexus 5 release date threads instead of requiring an entirely new thread.

Skywalker.00 said:
So here it is folks
I work at a T-Mobile store, and today our LG Product Specialist stopped by the store. The first thing I asked about was the Nexus 5 Launch date. LG said LG is NOT allowed to talk about it. After some smooth talking I got her to spill some beans
SPOILER ALERT
The Nexus 5 WILL NOT launch until after the LG G2 completes it's launch on November 9th. So expect it shortly there after
Click to expand...
Click to collapse
T-Mobile didn't get the Nexus 4 until a few weeks after the Play Store put it on sale. This could be the same thing.

Paddington said:
T-Mobile didn't get the Nexus 4 until a few weeks after the Play Store put it on sale. This could be the same thing.
Click to expand...
Click to collapse
FALSE. I ordered my Nexus 4 from T-Mobile over the phone at midnight.
Edit: Ah, you're right... was a day after the PS. I just remember I didn't have to deal with the craziness of it.

Nitemare3219 said:
FALSE. I ordered my Nexus 4 from T-Mobile over the phone at midnight. I had an order before anyone did on the Play Store.
Click to expand...
Click to collapse
Yep, you're right. I was wrong. It was released on T-Mobile the day after the Play Store.

Paddington said:
T-Mobile didn't get the Nexus 4 until a few weeks after the Play Store put it on sale. This could be the same thing.
Click to expand...
Click to collapse
You are 100% wrong with this statement.

please provide link or I will not believe you...
btw.. ib4lock

Lamerlengo said:
I'm thinking your trusted sourse is a relative of the EE representive :good:
Click to expand...
Click to collapse
EE? I'm sorry, sir. I don't follow.

bone$ said:
please provide link or I will not believe you...
btw.. ib4lock
Click to expand...
Click to collapse
No link. I spoke with her personally. Sorry, sir

Skywalker.00 said:
EE? I'm sorry, sir. I don't follow.
Click to expand...
Click to collapse
Some guy came on the 28th posting about how his friend worked at EE in the UK and how he was certain the device would be released the day. He wouldn't provide any proof, and he was rude to those who questioned him. He turned out to be completely full of crap like everyone suspected.
http://forum.xda-developers.com/showthread.php?t=2489422

Skywalker.00 said:
EE? I'm sorry, sir. I don't follow.
Click to expand...
Click to collapse
I was joking about making a connection with that topic where we talked about a rumor from an EE representive

Paddington said:
Some guy came on the 28th posting about how his friend worked at EE in the UK and how he was certain the device would be released the day. He wouldn't provide any proof, and he was rude to those who questioned him. He turned out to be completely full of crap like everyone suspected.
http://forum.xda-developers.com/showthread.php?t=2489422
Click to expand...
Click to collapse
Oh I see. Yea, no. We get product specialists in the store every month or so, Nokia, Samsung etc. Today LG just so happened to stop by and asked if we had any questions about the G2. I took that opportunity to ask about the Nexus 5. Her face go blood red lol... I'm guessing she can get in trouble for leaking any information which is why I haven't mentioned a name
If I had written proof or a link I would be more than happy to provide it, sir. I see now that this is a touchy subject

Skywalker.00 said:
Oh I see. Yea, no. We get product specialists in the store every month or so, Nokia, Samsung etc. Today LG just so happened to stop by and asked if we had any questions about the G2. I took that opportunity to ask about the Nexus 5. Her face go blood red lol... I'm guessing she can get in trouble for leaking any information which is why I haven't mentioned a name
If I had written proof or a link I would be more than happy to provide it, sir. I see now that this is a touchy subject
Click to expand...
Click to collapse
i'mt trusting you but I really hope you're wrong, I want at least k4.4 today :laugh:

Skywalker.00 said:
So here it is folks
I work at a T-Mobile store, and today our LG Product Specialist stopped by the store. The first thing I asked about was the Nexus 5 Launch date. LG said LG is NOT allowed to talk about it. After some smooth talking I got her to spill some beans
SPOILER ALERT
The Nexus 5 WILL NOT launch until after the LG G2 completes it's launch on November 9th. So expect it shortly there after
Click to expand...
Click to collapse
Wait, you smooth talked a chick and all you got was N5 release info?
PRIORITIES, MAN

Skywalker.00 said:
Oh I see. Yea, no. We get product specialists in the store every month or so, Nokia, Samsung etc. Today LG just so happened to stop by and asked if we had any questions about the G2. I took that opportunity to ask about the Nexus 5. Her face go blood red lol... I'm guessing she can get in trouble for leaking any information which is why I haven't mentioned a name
If I had written proof or a link I would be more than happy to provide it, sir. I see now that this is a touchy subject
Click to expand...
Click to collapse
No worries. Just be prepared, since your info doesn't jive with what we're seeing elsewhere, to not take anything here personally when we say we don't believe she was correct.

But my body was ready....for today!!

harveydent said:
Wait, you smooth talked a chick and all you got was N5 release info?
PRIORITIES, MAN
Click to expand...
Click to collapse
That's all I wanted Besides, I'm a married man!!!

I also spoke to my source and he confirmed the above. So if you guys would please log off from the internet today and also turn off your phone's for the next few hours I would really appreciate it.
In the meantime I'll just sit here casually hitting the F5 key while holding my wallet.
Sent from my HTC One using XDA Premium 4 mobile app

Did Google's Shenzhen factory steal my credit card no. from my 'Live Case' order?

I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
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"lightbox_full_screen": "Full screen",
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"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_new_window": "New window",
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}
2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.

CJSnet said:
I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.
Click to expand...
Click to collapse
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
Click to expand...
Click to collapse
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk

ironman38102 said:
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk
Click to expand...
Click to collapse
OP will for sure deliver on a resolution mate...let's wait!!:highfive:

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
Click to expand...
Click to collapse
I never purchase on unsecured connections.
No reply from the Google Store team yet, oddly enough. Not even acknowledgment that they're looking into it.
Cheers!

M_T_M said:
OP will for sure deliver on a resolution mate...let's wait!!:highfive:
Click to expand...
Click to collapse
Not sure if trolling me or actually serious. You're slacking in terms of trolling.
Sent from my Moto G using Tapatalk

First response from Google which I've challenged:
I am really sorry about this, but we couldn't detect any unauthorized charges from our end. I would request you to get in touch with your bank immediately or the financial institution the card is associated with and check the status. It would be great if they could help you with a transaction ID for the specific charges and provide more information regarding the same.
Click to expand...
Click to collapse
Cheers!

CJSnet said:
First response from Google which I've challenged:
Cheers!
Click to expand...
Click to collapse
Seems like you been scanned or getting your credit card info stolen.
This can be due to
1. Open WiFi
2. Bad applications installed.
3. Really bad luck?
4. Hijacked session?
Sorry to hear that too, we should wait and see if someone has the same issues.
Maybe the site was hijacked? Idk
Sent from my SM-G9350 using Tapatalk

One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk

_Dennis_ said:
One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Yes I covered that in my original post.
Cheers!

Well we do know one thing.. Someone had a good time for almost 2gs at a hotel stay.
Sent from my Nexus 6 using Tapatalk

CJSnet said:
Yes I covered that in my original post.
Cheers!
Click to expand...
Click to collapse
You did, with one sentence. I'm not sure why it would be on a docket slip, since the CC info would not be useful, that would be a major screw up, one that would cost a few people their jobs. Also it could be a vulnerability in the order processing, but same with any order you placed online, so it would not necessarily be from ordering at Google. It just seems highly unlikely that your card would be stolen by Google or leaked by Google, much more likely it was a coincidence.
I once had my credit card info stolen, was used to by pizza in Richmond VA which is on the other side of the US. I assumed an ATM skimmer or some other technique was used, for my ~$60 back and had to input my new info for s month or so when I paid bills. I didn't assume some company with a tie to Richmond stole it.
Also, almost everything you buy is manufactured in shenzen China.
Sent from my SM-G935V using Tapatalk

Thanks for your input guys.
Latest update:
We are looking into the case for a better resolution regarding the issue.
I've escalated the case to our concern team. We would get back to you within 72 hours. Rest assured, I'm sure your issue will be fixed.
Click to expand...
Click to collapse
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Edit: They don't get back to me in 72 hours, but 6 days.
Cheers!

CJSnet said:
Thanks for your input guys.
Latest update:
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Cheers!
Click to expand...
Click to collapse
Yeah let's hope they get your money back
Sent from my SM-G9350 using Tapatalk

6 days after they promised a reply in 3 days, a reply from someone who can barely speak English:
We feel sorry for the inconvenience caused, I certainly understand the issue and the situation.
It is really bad this to happen, I truely feel back about this.
To help you with this further, I've escalated this issue to concern team,
I want you to know that the team is deeply investigating on this and will help you accordingly,
Currently I'm waiting for the update from the team, once I get the reply from the team I'll be happy to convey the message to you.
Till then I'd keep this case open in escalated catefory.
Click to expand...
Click to collapse
Nice to see Google taking this so seriously. [emoji15]
Cheers!

I'm kinda disappointed with Googles responses so far. I'll be ordering a Nexus 6p from them coming June and I am having second thoughts because if something like this happens, my dad will never let me buy anything off from Google Store.
Sent from my XT1033 using Tapatalk

Thank you for reporting the unauthorized charges on your credit card, and for providing the location where the charges were incurred. You are correct that Google does not share full payment info with merchants so this incident is unusual. We take this type of feedback very seriously and our team is investigating your case.
We appreciate your patience and understanding. Please let me know if you have any other questions.
Click to expand...
Click to collapse
Cheers!

Final response from Google:
Thank you for your patience while we looked into this issue.
A few different teams at Google have independently investigated the incident, and have verified that there has been no information security leak of payments credentials to the manufacturer through the purchase of your Live Case. Though very odd that this happened in the same province as where the phone was manufactured, we are not able to find a link with Google.
Thank you again for taking the time to report this issue.
Click to expand...
Click to collapse
Cheers!

Did you made the order on public place or your home?

Svid said:
Did you made the order on public place or your home?
Click to expand...
Click to collapse
Home.
Cheers!