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Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
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Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
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.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
If you ordered your Nexus 7 from Google Play, you paid $19.99 for 2-day shipping.
But many (if not all) Canadian customers had whose Nexus went out this week had their packages shipped UPS Standard.
I sent e-mails yesterday and today, and didn't hear back, so I finally called tonight. I had to wait 25 minutes to speak to someone, but when I did, he was friendly and nice. Looked into it, said it was a fluke, and told me they'd issue a refund.
A $10.50 refund just appeared in my Google Wallet account. Not exactly what I'd been expecting, but I suppose it's better than nothing.
If your package was shipped UPS Standard, I recommend calling.
The above was from another web site that someone else posted.
I called the main Google number, 1-855-83NEXUS and spoke to the front line worker who stated he knew nothing about the switch to standard delivery but created a ticket and forwarded it on to the powers that be. This is the same route the other person had happen. I will update later if i also get the credit.
A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app
Full Refund
ijeff said:
A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app
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Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.
Pat.T said:
Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.
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how do you request a refund for shipping?
I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.
linkinparkfan007 said:
I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.
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alright thanks i'll be calling them
From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.
refund
hpka said:
From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.
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Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.
Pat.T said:
Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.
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I was afraid of that... I think I'll wait for the rush to die down a bit then get on the phone
I just called that number and was told they couldn't refund as they had no tool to do so but they would put a note on my file. Was told to go to the play . Google . com and get to my order through Google wallet and ask for a refund of the shipping. Hope it works.
Sent from my X10a using xda premium
I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.
refund
skyler0 said:
I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.
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That's exactly right the front line worker can not do anything, he passes it on to the specialist and they look at it. Once it has been determined that there was a shipping error you will receive an email from them.
Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.
thefunkie1 said:
Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.
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Click to collapse
"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?
the csr never forwarded me to any specialist just saying that he will put a request note for me..will try to call again to follow up next 3 days
KUNITZ22 said:
"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?
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Oh I doubt that they will retroactively go back and credit everyone....only for the people that actually call in and complain. So I definitely would place the call and request a refund of the difference. I had mentioned to the person that it shipped as UPS Standard and that I paid for 2 day (wasn't much of a choice when ordering) and he said that there was some glitch somewhere and started the refund process of the difference. Didn't have any issues.
I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).
money fully refunded
Final update
Jul 25, 2012 GOOGLE *Google Play GOOGLE.COM/CHNS
19.99
was just redeposited back into my credit card
ibopm said:
I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).
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did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?
siewkaiyek said:
did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?
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nope
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
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Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
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Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
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But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*
Just wondering if anyone else had this email this morning (UK):
Thank you for your recent order placed on Google Play. *Our records indicate that you have several open orders in our system. *You can view them in your Google Wallet account at: https://wallet.google.com/manage/#transactions.
We would like to confirm that you intended to place all of these orders before processing occurs. If it was not your intention and this is an error, we have three easy ways for you to cancel any unwanted orders. Note that all orders not canceled within the next 24 hours will be processed and shipped.
Online: Orders can be canceled using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
Email: We can help cancel any unwanted orders via email. Simply reply to this email with the specific order number(s) you’d like us to cancel. You can find order numbers in your Google Wallet account:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2506346
Phone: You can call us at 0800 328 6081 to chat with a support agent who will help you cancel your order.
Thanks,
The Google Play Team
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I was one of those over-enthusiastic individuals that made several duplicate orders when their website kept crashing. It was actually the Nexus 10 that I ordered three times, but it looks like my Nexus 4 is going to be delayed as a result. I see other people have had theirs shipped already.
Anyway, I've cancelled the dups and email them back asking how it'll effect my delivery date. If anyone else hears anything about this, it'd be good to know.
I got it too but when I called yesterday the rep said unless you cancelled within the hour you would need to refuse delivery. I don't think it means its delayed.....
i recieved this email this morning. i phoned google who said everything is fine & it was standard procedure
I got this too but it was titled 'Action Requested' which lead me to believe I'd have to actually do something to continue with my order so I called Google. The only action needed is if you want to cancel it, otherwise orders will be processed within 24 hrs.
I got a reply. Looks like we're just going to have to wait.
Danny80y said:
I got it too but when I called yesterday the rep said unless you cancelled within the hour you would need to refuse delivery. I don't think it means its delayed.....
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I had the same yesterday, but received this email this morning. I don't expect a substantial delay, but I assume that these orders aren't going to be touched today, and processed tomorrow (after 24hr) in whatever state they are left in.
I'm glad I don't have to go through the rigmarole of picking out and rejecting two package, but still... delays. :crying:
Tibbz96 said:
I got a reply. Looks like we're just going to have to wait.
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LOL I got exactly the same email, ALSO from Reggie. this is AFTER I emailed them to say I do NOT want to cancel AND phoning them to tell them the same thing and that they can process the order and ship it.
This is so laughable, especially seeing as I had just as much 'fun' with the launch of the original Nexus 7's
For anyone in the same boat as me. As expected;
Hello ...,
Thank you for purchasing from the Google Play Store.
Because of the high influx of orders yesterday, the normal process time has been delayed 24-48 hours.
If you have anymore questions or concerns feel free to reach out to us again.
Thanks
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Noooooo.
If you received a back order and you received your phone CALL GOOGLE, because they will not give you back the credit on shipping until you tell them to.
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
Don't forget to check your accounts for the credit!
Wow talking about customer service really google has a long long way to go they need to learn not from apple but at least from your small bricks and mortal shop
How do you know they won't do it until you tell them?
I just got my phone 2 days ago, maybe they are working through stuff.
If I don't see it soon I'll call but IMO it's too soon to say they won't do it unless you call.
Your Nexus 4 order is scheduled to ship this week. We’ll send you a notification, including tracking information, when it’s on the way.
Please note that your order will be charged in full when it ships. As a courtesy and to thank you for your patience, you’ll then receive a credit for the shipping charge within 7 business days.
Thanks again,
The Google Play Team
© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
You've received this mandatory service announcement email to provide you with important information related to your purchase from Google Play.
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my email said this
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
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Closed