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Nexus 7 Bezel dented out of box :(

Just got my Google Play order today, everything is fine, box, packaging, etc.
But I ran my fingers down the left side of the Nexus 7 and left a bump.
I tilt the Nexus 7 to get a better look and there's a dent
No bezel "glue/sticky noise" issue, just a dent
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
Anyone know what phone number to call for Nexus 7 issues? Sorta having a hard time finding support.

Ouch...that sucks. Definitely get a new one.

Can you please check in at the sticky thread in the Q&A section if you haven't already. Thanks.
Sent from my SGH-T989 using xda app-developers app

mr1ncred1ble said:
Can you please check in at the sticky thread in the Q&A section if you haven't already. Thanks.
Sent from my SGH-T989 using xda app-developers app
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Yeah I saw that earlier today, will do it in a bit.

nxt said:
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
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I have to call tomorrow too. I was sent a Nexus 7 with a crack in the screen. I'm expecting google to tell me they will send a shipping label, and upon arrival of my defective Nexus 7, they will ship a new one out. I'm guessing this process will take 3 to 4 weeks.
But, I'm hoping they say "We will ship a new unit immediately. Upon arrival of the new unit, please return your defective Nexus 7."

Just got off the phone with Google Support, 1-855-83-NEXUS, was on hold for 55 minutes before I talked to someone.
The guy had to escalate my issue because it's a physical damage of the device, and I should get a reply back within 48hours, the guy only asked my email and that was it.
He seemed very rushed.

nxt said:
Just got off the phone with Google Support, 1-855-83-NEXUS, was on hold for 55 minutes before I talked to someone.
The guy had to escalate my issue because it's a physical damage of the device, and I should get a reply back within 48hours, the guy only asked my email and that was it.
He seemed very rushed.
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Click to collapse
Ffuuuuuuu...that's a long wait..
I've got an issue but I'm gonna wait til Friday to call.hopefully all the shipping issues will have been resolved.. I'm sure that's the bulk of the calls they're getting

I have the same issue, but mine doesnt seem to be as bad as yours, mines not really visible unless you look at it from the back, it doesnt annoy me that much though seeing as its working perfectly. How did your complaint go through?

Does anyone know if the bezel is an seperate part from the glass? or are they together? I was wondering if you can just replace the bezel.

nxt said:
Just got my Google Play order today, everything is fine, box, packaging, etc.
But I ran my fingers down the left side of the Nexus 7 and left a bump.
I tilt the Nexus 7 to get a better look and there's a dent
No bezel "glue/sticky noise" issue, just a dent
Guess I'll call Google tomorrow, we'll see how "if you buy from Play Store, you get support from Google and not Asus" works and how good it is.
Anyone know what phone number to call for Nexus 7 issues? Sorta having a hard time finding support.
Click to expand...
Click to collapse
You can pop the back off, loosen the screw that is next to the spot where it's sticking out, push the bezel in towards the glass, hold it in place and tighten the screw.

My first unit had a bump like that, maybe not quite as bad.
The problem seemed to go away by itself after using it for a while.
I guess I must have straightened it out while holding it.
I still had to return the unit because it had the screen raise issue, though

another cracked thread

yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.

Oh man that sucks bro... I think slim plastic cases like that won't do anything if dropped... You needed some rubber.
Sent from my Nexus 4 using xda app-developers app

icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
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I've been using the same case as you since December, and have indeed dropped the phone quite a few times. Fortunately, my screen survived. You got really unlucky there.

icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
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LCD cracking is pure luck. It all depends on which part took the impact. Your phone will most likely survive if it falls flat on a flat surface. If the corner hits, it'll most likely break.
I have seen phones survive 6ft drop and also seen broken phones from a 1ft drop.
Sent from LG Google Nexus 4 using XDA Premium

It costs about $100 to replace the screen yourself, but its quite easy
Sent from my Nexus 4 using xda app-developers app

aanonymoushuman said:
It costs about $100 to replace the screen yourself, but its quite easy
Sent from my Nexus 4 using xda app-developers app
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yea i guess ill probably just end up doing that.

icecicle said:
yea i guess ill probably just end up doing that.
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First open it up and disconnect-reconect the digitizer plug from the main board. Maybe it just moved a little after the crash.
But yeah, even if it works you still have cracked screen so you will still have to fix it anytime soon.
Sent from my Nexus 4 using Tapatalk 2

So I just got my phone back from LG after paying 140 and there's a yellow blob on the middle of the screen °facepalm° should I hit up Google for an RMA or call LG again I just don't wanna wait another 2 weeks man
Sent from my Nexus 4 using xda app-developers app

Those plastic slim cases will not protect your phone, at all. At most, they provide a grip to your phone and prevent scratches from everyday usage.
I would advise on getting a TPU case in the future.

icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
Click to expand...
Click to collapse
I broke mine like that, sent it to LG repair shop in Texas (have to contact them and get a return code first) and they ended up just giving me a replacement unit. Was nice cuz I ended up with a more solid phone, has the little nubs and all (it's a rev 10 though). Pretty much like getting a brand new phone and I was only charged like $160. Just make sure to back up your pics and stuff to your PC prior to sending it in, in case you get a new phone. I was quite happy.
Sent from my Nexus 4 using xda premium

JmPTaz09 said:
I broke mine like that, sent it to LG repair shop in Texas (have to contact them and get a return code first) and they ended up just giving me a replacement unit. Was nice cuz I ended up with a more solid phone, has the little nubs and all (it's a rev 10 though). Pretty much like getting a brand new phone and I was only charged like $160. Just make sure to back up your pics and stuff to your PC prior to sending it in, in case you get a new phone. I was quite happy.
Sent from my Nexus 4 using xda premium
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Click to collapse
Yea I paid 140 and they sent me a replacement phone as well its just this replacement phone has a yellow tint blob in the middle of the screen now and I don't know the best way to go about it
Sent from my Nexus 4 using xda app-developers app

Dropped mine on concrete from my waist. But apparently the ditztronic case provides extremely good protection.
Hope you can get your replacement soon!
Sent from my Nexus 4 using xda premium

Please use the existing PARTS thread for further discussion.
And as always, please search for existing threads related to your topic for discusion.
Thank you,
JAB
thread closed

The speaker issues

Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app

JonM1988 said:
Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.

dazz87 said:
yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.
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You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.

RJM7787 said:
You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.
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I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread

dazz87 said:
I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread
Click to expand...
Click to collapse
Wow, crazy. I guess it was because there was a lot of RMA's. I was lucky I guess. I am able to continue using my device until my RMA device gets here in a week or so. And I was told I can deny it if it's no better. Anyway, maybe it's worth a call to see if you're eligible to do the same. Good luck.

rip my nexus 2012

http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.

Check out on ebay you have to change the glass, digitizer and lcd (too risky to change the glass+digitizer) its fairly easy. You can check outr some teardown on google too and youtube. Good luck
Sent from my Nexus 7 using xda premium

My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk

robgee789 said:
My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk
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Click to collapse
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.

Take the screen of the 16gb one and put it on the 32
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Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
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hmm didnt even thnk about that.. hahaha

Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
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Click to collapse
Then buy a nice thick rug for beside the bed :cyclops:

EpicNewb4g said:
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.
Click to expand...
Click to collapse
Check out square trade for a warranty as well. I've heard good things about them

So this would work with square trade? The idea of getting insurance on my nexus even though it is already broken?

Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk

So I wouldn't have to show a receipt or anything? I'll definitely look into it!

I didn't with currys mate but that was because it was less than a year old
Sent from my HTC One using Tapatalk

robgee789 said:
Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk
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Click to collapse
Or if they do ask to see it some quick changing of the screens and then back again
Sent from my C5303 using xda app-developers app

EpicNewb4g said:
http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.
Click to expand...
Click to collapse
hello this is a look at the French site and I've already ordered parts for my Nexus 7 is a reliable and serious site
http://www.micropuces.com/nexus-nexus-c-2612_1944_1773.html

No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device

ducylowycz said:
No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device
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How is it fraud, I asked currys if they needed to see the tablet and they no because it was less than a year old they didn't ask if it had a broken screen and I've still got the insurance so there getting there money back anyway so think before accusing people of fraud
Sent from my HTC One using Tapatalk

Its fraud because it was suggested above that insurance gets placed on the device AFTER there has been damage to the device. It was suggested that the insurance company wouldn't verify the condition...it's exactly what it sounds like...fraud.
One of the mods removed these comments
Sent from my Nexus 7 using Tapatalk

Loose earpiece grill

The ear piece grill on mine is loose. Checked my note 3 and it's not the same. Check yours just in case. I may sound a bit picky but I just spent $749 + tax on this. Gonna get it exchanged.
Sent from my SM-N900T using Tapatalk

Will t-mobile even exchange for that?

the one on my Note 2 kinda does that. but i never noticed until now until you brought it up. hmm...guess it didn't bother me or it didn't really cause a problem.
the one on my Note 3 on the other hand....it's rock solid. like welded into place.

browniegirl said:
Will t-mobile even exchange for that?
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They will but you would have to send it back since it was purchased online.

Kawaisa said:
They will but you would have to send it back since it was purchased online.
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Click to collapse
Sounds more of a pain than what it's worth.

browniegirl said:
Will t-mobile even exchange for that?
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Click to collapse
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk

I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk

Kawaisa said:
They will but you would have to send it back since it was purchased online.
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Click to collapse
Yes you do have to send it back but after you get the replacement. I've done exchanges with them before. They've sent me a replacement but they have to put a charge on the account. If the defective one doesn't come back then they don't remove the charge.
Sent from my SM-P600 using Tapatalk

aznmode said:
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk
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Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small

aznmode said:
I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk
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is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...

browniegirl said:
Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small
Click to expand...
Click to collapse
Ya I'll be fine as long as it gets replaced. But since I bought online they will have different stock status than stores. Hopefully they've reserved some for replacements. I'll find out in a few.
Sent from my SM-P600 using Tapatalk

TEKHD said:
is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...
Click to expand...
Click to collapse
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk

I just checked mine and the earpiece doesn't have this defect. It would bother me also.

aznmode said:
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Just checked my white note 4. The speaker on mine is fine. I'd return it if I were you.

It looks like assembly problem. It appears that your speakers grill sits on top of foam gasket (this would be a reason why it springs back).
Sent from my SGH-T889 using xda app-developers app

That sucks and I still don't get why online and their stores are separate. One thing I liked about AT&T is being able to return to store even if I ordered online.
Sent from my LG-D851 using Tapatalk

Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me for the new one and will refund the charges on the 1st phone when they receive it back.
Sent from my SM-P600 using Tapatalk

aznmode said:
Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me up front and will remove the charges when they receive the defective on back.
Sent from my SM-P600 using Tapatalk
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Click to collapse
Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.

p()()pypants said:
Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.
Click to expand...
Click to collapse
I guess I got lucky the 2nd time around.
Not quite sure how UPS works but with FedEx ground it cannot be changed either once it ships. If it was express then they can switch between next day, 2nd and 3 days.
Sent from my SM-N900T using Tapatalk

Got my replacement today and I'm happy to report that it doesn't have the same issue. And is perfectly flushed against the glass.
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