So, my phone is doing some weird things. It says that the USB is connected when it's unplugged, and says disconnected while the cord is connected. It won't charge anymore either. I tried cleaning out the port, different cords, restarted the phone, removed the battery and put it back in, formatted the phone, and nothing's worked yet. I bought the phone in March, so I might still be covered under warranty, but I'm currently in another country, so not sure if it still applies here. Any idea?
There are many cases of faulty usb ports on the Note, i suffered it too a few weeks ago and had to claim under warranty.
I think you should do the same, it's possible to do it yourself and there are guides and videos online, but if you don't feel confident in doing it then send off for repair.
Do you have any friends or family in the country you purchased the Note from? You could ask to use their address for the phone to be returned to.
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sounds like a bad port :crying:
Mine is suffering to, but from self inflicted damage. Was plugged in, laying on a table with the end of the phone hanging off the table. Dropped something on the table at the end of the cord, and it bent the cord/usb port. If I plug it in, it charges, but barely touch the cord and it disconnects. I suspect the soldier connection is broken. Got a new port coming, but won't be here from China until mid January.
Watched the video on replacing it, other than a few screws and being careful, doesn't look too bad...been in the repair/electronics business for 30 years...with a magnifier glass, even these eyes should be able to do it :victory:
Another thing to try is to clean the usb port with pure alcohol and a cotton bud, this often happens with dirty ports where the dust etc shorts the pins easily fixable.
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Thanks to everyone for your solutions. Turns out I just had to drain the battery all the way once to solve the problem. No idea what happened but all is working now.
Related
Starting from about last night, but I haven't done anything with the phones software or hardware. Running it rooted on one of the earlier firmwares.
So now my note is randomly saying it's connected when it isn't connected, and when I do have it connected it sometimes doesn't recognize it and doesn't charge. Battery indicator is moving up when it thinks it's connected but not, and going down when it's connected but thinks it isn't.
Is this a hardware problem? I hope I won't have to mess about with my warranty, I imported my note from the UK, and I am living in Japan so it would mean weeks without it.
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You probably have dirt in your usb port. Try cleaning it with a soft brush or something
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I've been scrubbing away at it with a toothbrush which seems to help, but then whenever I connect the charger it goes back to randomly acting like the charger is connecting and disconnecting.
Try cleaning your charger as well.
Edit: If you have a mobile service point near you, you could try going there with it æ. Worst case you'd have to pay for them to fix it. But it would be faster
May be the problem in the usb cable it self,have u encountered any problem while charging using pc usb?
↖(^▽^)↗ Sent from Rego Galaxy Note ↖(^▽^)↗
The problem isn't with the charger, the phone is doing strange things when not connected to the charger.
For example, I'll turn the phone off. While the phone is off it constantly cycles between the "empty battery with a loading circle in the middle" that you get when the phone is checking the battery state after getting plugged in, and the battery's current level as though it were charging. This is when it's not plugged in.
uh oh... looks like I'm also having trouble turning the thing on!
I think there is some short circuit somewhere in the usb port hopefully not by a hardware defect, is ur device like this since u got it?, may be u sould sent it to Samsung center ,this is very strange indeed
↖(^▽^)↗ Sent from Rego Galaxy Note ↖(^▽^)↗
Last thing to try while ur device is off put some perfume on the usb port ,then use any soft brush a little air blow from hair dryer with no heat could help too,then switch on and try..
↖(^▽^)↗ Sent from Rego Galaxy Note ↖(^▽^)↗
Like I said before, I'm getting these problems when the phone is unplugged, and they just started last night. I really hope I don't have to send this in, there aren't any Samsung repair centers in Japan so it'll probably end up being WEEKS before I get it back and I'll have to pay for shipping and everything.
Get a good closeup look
Get a high power loop and look at the USB connector on the phone close
up. It might have some crud shorting out the connection. Mine did, which
is why I wrote up this>>> http://forum.xda-developers.com/showpost.php?p=25102882&postcount=18
Might be worth a shot before sending it in.
That does sound exactly like the symptoms I'm experiencing. Only problem is, the Note's usb connector is really tiny. Any suggestions on how to clean it up? I was thinking dripping some alcohol on a toothbrush and trying to scrub it with that, but I really can't think of anything that would fit in the space other than toothbrush bristles and they're not all that stiff nor are they good at scrubbing... Also concerned what would happen if the alcohol were to bridge all the pins--any risk of damaging shorts?
Try a soft makeup brush or artists brush and some isopropyl alcohol/lens cleaner. You won't be likely to short anything if you clean with battery out, and give the alcohol time to evaporate.
Sent from my GT-N7000
Well I gave my usb port the scrubbing of a lifetime and still no help. It's constantly acting like its in charging mode. the battery reading is all wrong, and if I turn the thing off I spend like 2 hours trying to turn it back on because it keeps switching on and off to charging mode! Please, does anybody know what the hell is going on? If I have to take it in, I need to know where to go with my international unlocked note. This is absolute bull**** if the note is already having a hardware failure a mere two months after purchase!!!!
Man it's very sad to hear that,but i advice u to stop rubbing ur usb port,and start to search for a reliable mobile service center in ur area,there must be one somewhere i am sure, just do a search. Wish u good luck
↖(^▽^)↗ Sent from Rego Galaxy Note ↖(^▽^)↗
That's part of the problem... Here in Japan 99.999% of all cellphones are carrier-branded cellphones. You're not really supposed to have international unlocked cellphones, none of the major networks officially support them. I'm going to have one hell of a time finding a place that will agree to service my phone, let alone a reliable one.
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My note has got thé same pb and just an advice to turn it on :
Plugin it and push the on button only when it shows the green battery
Otherwise Im looking for a final solution too
How long has yours been like this? I'm more concerned that this is a sign that my USB port is breaking and that if I ignore it I'll lose the ability to charge altogether.
Try taking out the battery and the sim card and leave it for 5-10 min. Then put it back in
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dr. xp55 said:
Try taking out the battery and the sim card and leave it for 5-10 min. Then put it back in
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Click to expand...
Click to collapse
I just tried that, still no change.
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Hi
Since yesterday, my note had this issue, but I saw dust attached, I had to look carefully cause I didn't see it before
What I have done:
Turn off my note and take my battery out,
Used a paper clip to take the dust out
I made it carefully too not to destroy the USB connector
And since the reboot, I don't have the problem anymore, I plug and unplug the power cord without any issue
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Info: Charging paused. Voltage too high
Couple of days back updated My GS Note to official ICS 4.03. Today morning, suddenly after removing charger, facing a problem. every few seconds it beep with message " Info: Charging paused. Voltage too high".
When I reconnect charger or USB, there is no issue at all. But after removing cable, the problem continues.
Not sure any other GS note user are facing same problem or not?
Shut down your phone and let it cool down may help
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hardst0ne said:
Info: Charging paused. Voltage too high
Couple of days back updated My GS Note to official ICS 4.03. Today morning, suddenly after removing charger, facing a problem. every few seconds it beep with message " Info: Charging paused. Voltage too high".
When I reconnect charger or USB, there is no issue at all. But after removing cable, the problem continues.
Not sure any other GS note user are facing same problem or not?
Click to expand...
Click to collapse
Shut down your phone remove the battery for some time (around half an hour). Also check there is no dirt in battery compartment or inside the charging port.
Flash any stock firmware if you are on any custom rom and take it to the nearest service center
There might be temporary fixes but permanent fixture would be to replace the usb docking port which need to be replaced...
hi bro,
happen to me n my friend as well. what i did is, clean the usb port. using a piece of paper, wipe clean the in between the connector.. also if the hair dryer is available, blow dry the port..
This happened to me earlier and it keeps bugging the hell out of me, then I remembered that earlier this morning I used my Pantech charging cradle before plugging it directly to the mini usb port and it started bugging me with the charging error....tried blowing on the port,using different chargers but when I tried using the pantech charging dock it stopped and charged normally.I guess this will have to do as of now
My friend had that happen to him because of dirty contacts on the phone/USB cable. Just blow it out good, or use a swab with alcohol to clean it.
Sent from my Nokia 3310 4.0.3 via XDA
lukasspro777 said:
My friend had that happen to him because of dirty contacts on the phone/USB cable. Just blow it out good, or use a swab with alcohol to clean it.
Sent from my Nokia 3310 4.0.3 via XDA
Click to expand...
Click to collapse
I had this problem. There was a bit of pocket lint causing the issue. A swab with alcohol will do, but don't blow in there. Your breath has a lot of moisture in it. Those pins are sensitive and moisture can cause the "phantom car mode" issue.
Today I got this issue..
so I try to cleaning USB contact.
Hope this will help.
Thanks a lot..
isn't this because of some custom kernel that implemented some voltage changes?
Andrew0811 said:
isn't this because of some custom kernel that implemented some voltage changes?
Click to expand...
Click to collapse
Not in my case I was running stock at the time.
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Cleaning USB port worked
I removed the battery and used a little rubbing alcohol on a tiny brush (used to clean between teeth, a pickster). It rebooted and worked for a few minutes then the message came back.
Unfortunately I have seen this far too many times with Samsung phones. I once had a Skyrocket that had this issue, and then it wouldn't be recognized when plugged into the computer. Cleaned the port, used different cables, changed the rom etc. No dice.
My work phone (galaxy s2) started this yesterday. Then my Note was acting erratically while charged.
My best advise is to clean the port, and get another charger immediately. New cable/wall plug. My note is charging fine at home just not with the car charger (brand new Rocket fish). I'm lucky I caught it in time. Now my S2 is damaged.
I have also heard that the stock samsung chargers has a chip that detects when the phone is charged. Therefore using 3rd party chargers could therectically damage the phone.
Although I truely hate Apple phones, I think the 30 pin connector is far superior to micro USB. Too many problems.
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I did a factory reset and the problem seems to have been solved.
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chrismcnally said:
I removed the battery and used a little rubbing alcohol on a tiny brush (used to clean between teeth, a pickster). It rebooted and worked for a few minutes then the message came back.
Click to expand...
Click to collapse
It was the same for almost 3 weeks for me.. I bought "Charger Port Micro USB Connector Mic Flex Cable for Samsung Galaxy Note N7000" from ebay. This morning i received it. I replaced the part. Now it is perfect. Replacement this part is very easy. I bought it for 9 dolars.
This error is a hardware fault. So you have to replace the part. May be cleaning it solves the problem but it would be a temporary solution.
So you replaced the charging port on the note. It's good to know that is an option.
The cleaning of the USB port and then a full charge cycle using the Samsung original wall charger has fixed it for me. I have not had the error since.
blackfire08 said:
It was the same for almost 3 weeks for me.. I bought "Charger Port Micro USB Connector Mic Flex Cable for Samsung Galaxy Note N7000" from ebay. This morning i received it. I replaced the part. Now it is perfect. Replacement this part is very easy. I bought it for 9 dolars.
This error is a hardware fault. So you have to replace the part. May be cleaning it solves the problem but it would be a temporary solution.
Click to expand...
Click to collapse
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blackfire08 said:
It was the same for almost 3 weeks for me.. I bought "Charger Port Micro USB Connector Mic Flex Cable for Samsung Galaxy Note N7000" from ebay. This morning i received it. I replaced the part. Now it is perfect. Replacement this part is very easy. I bought it for 9 dolars.
This error is a hardware fault. So you have to replace the part. May be cleaning it solves the problem but it would be a temporary solution.
Click to expand...
Click to collapse
hey
I'm having the same issue it looks like it really is the usb connector.
Anyway I don't have any warranty left so I'd like to give this a shot. Has this new charging port lasted? I hope it lasts longer than the one I got in my Note
Before I send it back to HTC to repair I wanted to know if anyone had experienced this problem.
I was plugging in my car charger which I have done since the phones release. Everything is working fine.
I have been running OrDroid ROM(current) with his supplied kernel. I then tried Elemental X kernel and it ran fine for the past few days.
Earlier today I was plugging in the phone and smelled a funny smell. The Micro USB port on the phone was smoking a little. I immediately unplugged the phone. The phone is working fine but its low on battery.
I thought it was a bad cable or charger so I replaced both and still the same problem. So now I am home and I plug it into the computer USB and I get a message from Windows that I have a power Surge in the USB port and the tip of the micro-USB cable is burning hot!
I don't think I have enough juice to back up the data to Helium online or to Dropbox. I can't plug it in to back up. Can I do anything with a Bluetooth sync?
I was able to backup my message to email from the HTC backup option. But my pictures and things are not backed up and I don't want to send it to them without a backup.
This really sucks. My only regret at this point is not buying it from AT&T since I could just walk in and get another one. At least that would be better than waiting up to 2 weeks.
I have an back up phone but not of the data.
Any suggestions would be much appreciated. I have turned off the phone for now until I can figure out what to do to back up my data at least.
How about a wifi file explorer?
Probably a long shot, but is there anything in the socket that could be shorting it?
If ur that worried go buy a battery wall charger where ubonly charge the battey not the phone. Then u can back it up and do what you do.
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unrevoked said:
If ur that worried go buy a battery wall charger where ubonly charge the battey not the phone. Then u can back it up and do what you do.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
The battery is non removable
Sent from my HTCONE using xda premium
Ah sorry. I seen ur post somewhere and ive had problems like that on my evo and just bought a wall charger. Or take the phone apart. Take pictures of what u take off so u know how they go back together. Sorry ita just nobody seems like theyre intereated in helpen u
Sent from my SPH-L710 using xda premium
You could try mounting an External SD card and moving your files that way. I know that will still use the micro-USB port on your phone, but that's the only thing I can think of.
Have you tried charging the phone while it's off? Does it still smoke?
Thank for the input/help peeps.
The USB port was dead off or on. I charged up a 5000mAH battery Backup that has indicators if the USB source is drawing power. It would come on and then off immediately. Did this for a few times with different cables.
I tried charging only and with data/charge cables and it wasn't that helpful.
For it to get hot so quickly that meant there must be something in there or resistance immediately upon plug in. My cables where new so I know it could be that.
I went out today and purchase a few cans of compressed air since I ran out and took a fine pick/needle and cleaned the contacts. I blew it out and clean. It started showing signs of progress as the LED indicator would like up for longer than it had since I had this problem.
Cleaned it a little more and now I got it back to charging again and my data is backed up. I have tested it in the car with a 2A charger and with my 3.1A wall charger and my laptop and it seems to be working fine again.
Whatever small particle that got in there must have created a resistance that started burning the connectors and left residue behind to cause the USB Surge Errors. I mean it got hot quick. Less than 2 seconds and it was sizzling hot at the Metal Micro USB tip.
Crossing my fingers that its working right now. Patience and cleaning the very small contacts did the trick.
Yea i always ALWAYS check my charger for little hairs or anything that could get in there. I went thru this with a blackberry
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Hmm... I would have never thought to do that. I'll keep that in mind if I come across that type of issue.
mrmomoman said:
Thank for the input/help peeps.
The USB port was dead off or on. I charged up a 5000mAH battery Backup that has indicators if the USB source is drawing power. It would come on and then off immediately. Did this for a few times with different cables.
I tried charging only and with data/charge cables and it wasn't that helpful.
For it to get hot so quickly that meant there must be something in there or resistance immediately upon plug in. My cables where new so I know it could be that.
I went out today and purchase a few cans of compressed air since I ran out and took a fine pick/needle and cleaned the contacts. I blew it out and clean. It started showing signs of progress as the LED indicator would like up for longer than it had since I had this problem.
Cleaned it a little more and now I got it back to charging again and my data is backed up. I have tested it in the car with a 2A charger and with my 3.1A wall charger and my laptop and it seems to be working fine again.
Whatever small particle that got in there must have created a resistance that started burning the connectors and left residue behind to cause the USB Surge Errors. I mean it got hot quick. Less than 2 seconds and it was sizzling hot at the Metal Micro USB tip.
Crossing my fingers that its working right now. Patience and cleaning the very small contacts did the trick.
Click to expand...
Click to collapse
You clean USB cable or Micro USB port on phone?
Hope this trick works for me.
usb port board wasnt letting me charge the phone anymore
so i ordered a part from ebay which said for att note 3
swapped out the board and charging is fine but now no sound im a bit tech savy
didnt use force nothing broke headphone port works
any ideas?
Try the old board and see if you broke anything?
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did you put back all the screws? when I was repairing mine I tried to test everything, but without the back and screws, some things wouldn't function, sound being one of them. also, there's several press-on connectors to the mainboard; perhaps the speaker/mic/earphone tab got unseated?
Hi All
I have this OCD that I'm going to damage the Micro USB port when inserting or removing the cable. Is the port durable? And should I just not worry about it?
In note 4, it will get loose and you need you find position that charges the phone.
Well using the app "phone info" on my rooted note 4 I can tell you I have connected a usb lead 712 times in the last year and I have no looseness or connection issues whatsoever.
No the most scientific of responses I know, but hopefully it will give you an idea.
sent from my Galaxy Note 4 using Tapatalk
I have more than a thousand times connected and removed my charger and its still fine.
Sent from my SM-N920C using Tapatalk
I don't know I've abused the port a lot, plugging in at night, moving it around quite carelessly too, then I also flooded it with water once accidentally, after a few hours of weirdness it still works great, not loose or anything
edit: charger connect counter: 1113
gabrymr said:
I don't know I've abused the port a lot, plugging in at night, moving it around quite carelessly too, then I also flooded it with water once accidentally, after a few hours of weirdness it still works great, not loose or anything
Click to expand...
Click to collapse
My phone has been plugged in charging many a time in our living room and my Mrs has caught the charger lead with her foot and launched the phone across the room! Lol never had any adverse effects on the micro usb connection.
sent from my Galaxy Note 4 using Tapatalk
If you've got a dodgy connection, replace the lead. They're cheap (much cheaper than trying to replace the socket)
My experience is that most micro USB leads are good for a couple of hundred connections or so.
Thanks to everyone who has replied. I really appreciate it soo much. I now will charge my phone worry free.
I charge wireless to save a little wear and tear on mine.
Still have connected 1108 times and 707 for spen. Spen is a little loose.
Sent from my SM-N910T using XDA Free mobile app
It is much better than Mini-USB standard, which usually get broken in mid-long use.
My Micro-USB port is working very fine in my Note 4. Charged around 800 times.
almost 2000 count on my phone
and still work fine
800 times, no problem.
FYI, the MicroUSB standard states a design lifetime of 10000 cycles. The weakest parts are on the cable side.
gub said:
800 times, no problem.
FYI, the MicroUSB standard states a design lifetime of 10000 cycles. The weakest parts are on the cable side.
Click to expand...
Click to collapse
Yeah actually the cable that came with my note 4 is a bust. the rubber part near the micro usb plug started cracking this summer and then opened up a month later
Is it easy to replace the USB port ?
Charger Connect Counter on mime is 2181. My port has just worn as in paint has chipped but 100% funtional
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