I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
SimonTS said:
The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
SIMONTS, You don't know me so keep your mouth shut. Or at least try and use your brain before you speak. I have not done a d**n thing except be duped by LG into buying their phone. I used the phone exactly 3 weeks and woke up on Christmas Day to a dead screen, so I appreciate it if you keep your mouth shut if you don't know me and know the whole story as you put it. If LG isn't going to honor their warranties when their product is sold to other countries that their product will work in, just not attended to sell their, THEY SHOULD PUT A DISCLAIMER ON THEIR PRODUCTS SAYING WE WILL NOT HONOR THE WARRANTY.
IS THAT THE WHOLE STORY FOR YOU??????????????
P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum. I am trying to get the message across that LG is a piss poor company. Maybe you break your phones and try to get them repaired under warranty, maybe that is why you were the only one to say that, but some of us are actually honest people and expect companies we do business with to also be honest and honor their warranties, not to try and find loop holes around them.
Also I forgot to mention, I am no idiot. I did my research before just buying a phone that looked cool. I knew it was supposed to be covered under warranty if sold in the US. I even got confirmation of that, when an LG employee said LG products sold in the US are suppose to be covered under warranty by LG Global. It has nothing to do with being an international GSM phone, like I said I DO MY RESEARCH FIRST, I just wasn't expecting to be lied to by a company that is supposedly to be trying to turn their image around.
You should add in US :silly:
The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
SimonTS said:
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
actually not,
LG Denmark acts the same on purchase of LG products not released or sold in Denmark. if you buy their mobile from Germany, you send it to Germany even if they got european warranty , if you buy their euro TV product and its not possible to chose danish, you need to get it fixed in origin country since LG Denmark is not supporting it. their euro warranty in the manual seems to be alot of BS just written to look nice, its not actually being used if you try to use it.
LG finds alot of ways to make the purchase very much like Apple, with restrictions, protection and bad service behaviour.
LG is still just the goldstar product which we were used to with the lowend customer range and bad service expected in lowrange product, they still havent found out that they try to sell to respectable customers and they expect service. Sad for them.
Their stock value is the best example, being dumped and still below 50% of what it was worth like 1.5-2 years ago , before the crisis happened it was at least 200% its current value so they lost alot due to bad sales.
Dexter_nlb said:
actually not,
LG Denmark acts the same on purchase of LG products not released or sold in Denmark. if you buy their mobile from Germany, you send it to Germany even if they got european warranty , if you buy their euro TV product and its not possible to chose danish, you need to get it fixed in origin country since LG Denmark is not supporting it. their euro warranty in the manual seems to be alot of BS just written to look nice, its not actually being used if you try to use it.
LG finds alot of ways to make the purchase very much like Apple, with restrictions, protection and bad service behaviour.
LG is still just the goldstar product which we were used to with the lowend customer range and bad service expected in lowrange product, they still havent found out that they try to sell to respectable customers and they expect service. Sad for them.
Their stock value is the best example, being dumped and still below 50% of what it was worth like 1.5-2 years ago , before the crisis happened it was at least 200% its current value so they lost alot due to bad sales.
Click to expand...
Click to collapse
I think that depends not only of LG but also on the market policy of each country.
Here in Poland its "Katastrofa" too, not only the warranty but the sell policy it self.
In Portugal, when I buy a new equipment, not only phones... computers, wash machines, tv, etc... I have 15 days to try it and activate the warranty. Its enough if the product don't satisfy me, and I can take it back (with all accessories and boxes) and change it or get my money back (in case of defect).
All selled products (2nd hand cars too when in a certified seller) have 2 years at least of warranty. Its mandatory by law.
Sometimes (Seat for example...) try to keep rolling and rolling the time with papers issues trying to arrive the end of warranty to don't pay but, if someone is smart enough (or not a dumb) they need to pay or take care of the problem.
LG might have theyr policies but under a county law I think there's nothing they can do.
RuedasLocas said:
I think that depends not only of LG but also on the market policy of each country.
Click to expand...
Click to collapse
no matter what country you live in, the euro warranty cover, LG puts in the manual, means you can get it repaired in any country no matter where you live under the country warranty rules.
secondly, you got legal rights which differs, but the euro warranty normally holds water for philips and sony and other products, exception is Panasonic, they offer it, but neglect to live up to the euro warranty they got as well on some products.
you can have 3,6 or 2 years country specific warranty cover, which companies should live up to, but the euro warranty is all about EU rules and how products can be sold cross borders and still carry the warranty with it.
but no matter what, LG is one of those companies not accepting it without legal consequences, since its something EU needs to take care of. they really just do mega business care , small business is locally handled which means not at all. and they can play Korean kommunism all the way to their customer.
pgaultsc69 said:
I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
Click to expand...
Click to collapse
new user, first post, first crap......................................
new user, first post, i have this problem,bla bla bla. No.... Never buy a Lg phone...
Haven't had any problems with my phone, but my 50 inch tv from lg had a blue pixel error, called lg support they then picked it up the next day. Then 4 days later I got brand new one delivered to my door. And my tv was about 9 months old at the time.
So their deff not all bad
Sent from my LG-P880 using xda app-developers app
well, i thought you are complaining about the locked bootloader so thhat you cannot do anything freely you want. but if you are complaining about the custom service, i am skipping your post
pgaultsc69 said:
I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
Click to expand...
Click to collapse
Troll. The lesson learned is don't buy a f*****g international GSM phone! Its the same with HTC. When I bought a HTC One X from overseas and got the screen of death, HTC gave me the run around. Also another lesson learned, if you buy an International unlocked gsm phone buy SquareTrade warranty for it. Anything that happens with the phone, SquareTrade will refund you whatever you paid for the phone or any electronic device that is.
Sent from my LG-P880 using Tapatalk 2
You Don't Know me.......
SimonTS said:
The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
SIMONTS, You don't know me so keep your mouth shut. Or at least try and use your brain before you speak. I have not done a d**n thing except be duped by LG into buying their phone. I used the phone exactly 3 weeks and woke up on Christmas Day to a dead screen, so I appreciate it if you keep your mouth shut if you don't know me and know the whole story as you put it. If LG isn't going to honor their warranties when their product is sold to other countries that their product will work in, just not attended to sell their, THEY SHOULD PUT A DISCLAIMER ON THEIR PRODUCTS SAYING WE WILL NOT HONOR THE WARRANTY.
IS THAT THE WHOLE STORY FOR YOU??????????????
P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum. I am trying to get the message across that LG is a piss poor company. Maybe you break your phones and try to get them repaired under warranty, maybe that is why you were the only one to say that, but some of us are actually honest people and expect companies we do business with to also be honest and honor their warranties, not to try and find loop holes around them.
Also I forgot to mention, I am no idiot. I did my research before just buying a phone that looked cool. I knew it was supposed to be covered under warranty if sold in the US. I even got confirmation of that, when an LG employee said LG products sold in the US are suppose to be covered under warranty by LG Global. It has nothing to do with being an international GSM phone, like I said I DO MY RESEARCH FIRST, I just wasn't expecting to be lied to by a company that is supposedly to be trying to turn their image around.
I doubt this is nearly as bad as you're exaggerating. Ease off the caps lock.
Sorry about ur bad experience. But pretty much every product you buy is always restricted to the country or at least continent. Europe is different then us and wise versa. Normally u can't return a usa smartphone in Europe because they don't for the most cases sell sim locked and branded phones and in the usa u normally can't get no sim locked and unbranded phones. That is one of the major issues. I work for Apple yes freaking apple and it is the same way. At least we try to contact the right department for the costumer and try to get it resolved in the same call. And no I do not own any apple products myself. I don't want to.
Sent from my LG-P880 using xda app-developers app
pgaultsc69 said:
SIMONTS, P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum.
Click to expand...
Click to collapse
You joined XDA purely for the purpose of making this post. You were not previously a member of XDA, so joining up to a forum simply to make a post like this one is bound to be seen as trolling and trouble-making.
If you had been a member of the board for a while and had a good reputation then you might be worth listening to - instead you come across as someone who has tried to do something that they know is not right and then has thrown his toys out of the pram just because he doesn't get his own way.
As various other members have stated, LG have certainly done nothing wrong legally, and I don't believe they have done anything wrong morally either.
You won't buy another LG - I'm sure they'll be as heartbroken as the rest of us are
Thread closed.
Some of you crossed the line. I can understand that you may not be in love with LG, but using such language and addressing posts are against our rules.
Related
Is it available anywhere in UK other than Expansys? TotalPDA says 'In Stock' but when you call them they say the 13th.
Want one NOW!!!
firedup said:
Is it available anywhere in UK other than Expansys? TotalPDA says 'In Stock' but when you call them they say the 13th.
Want one NOW!!!
Click to expand...
Click to collapse
yes from ebay.
walshieau said:
yes from ebay.
Click to expand...
Click to collapse
Mmm no good to me, I need next day delivery...anyone know anywhere else? I'm going to have to pay Expansys otherwise and I HATE them!
firedup said:
Mmm no good to me, I need next day delivery...anyone know anywhere else? I'm going to have to pay Expansys otherwise and I HATE them!
Click to expand...
Click to collapse
Well your only choice is Expansys then but beware you will get a non uk spec model which means you wont get any HTC UK warranty support. IF anything goes wrong with it, you will need to send it back to Expansys for them to sort out and the worst part about it??...you will only get 12mths warranty not the usual 18-24mth warranty that comes with UK spec models. Plus you will have to register the unit with HTC Asia to get any updates.
The worst thing is that Expansys are selling at a far higher price than other retailers. Personally if i was you, id wait the extra week or so...totalpda are saying they will have them next week and they are selling them for £410...a hell of alot more cheaper than Expansys.
But your choice though, i wouldnt touch Expansys with a barge pole now...
Spawn12 said:
Well your only choice is Expansys then but beware you will get a non uk spec model which means you wont get any HTC UK warranty support. IF anything goes wrong with it, you will need to send it back to Expansys for them to sort out and the worst part about it??...you will only get 12mths warranty not the usual 18-24mth warranty that comes with UK spec models. Plus you will have to register the unit with HTC Asia to get any updates.
The worst thing is that Expansys are selling at a far higher price than other retailers. Personally if i was you, id wait the extra week or so...totalpda are saying they will have them next week and they are selling them for £410...a hell of alot more cheaper than Expansys.
But your choice though, i wouldnt touch Expansys with a barge pole now...
Click to expand...
Click to collapse
Yeah I think your right. I havent bought anything off them in years as they're always arrogant and overpriced. I'll wait until next week.
Cheers
firedup said:
Yeah I think your right. I havent bought anything off them in years as they're always arrogant and overpriced. I'll wait until next week.
Cheers
Click to expand...
Click to collapse
I would say its the best thing you could do mate, im really after one myself although am not too sure if ill end up keeping it but id rather wait an extra week or so and get a proper UK spec model...that way i know ill have tech support by HTC UK and updates via them as well. But thats not to say that you wont get updates via HTC or warranty if you do buy a grey import...just means that you will have register the unit on the asian website rather than the uk one. Plus theres always the fear that seeing as you didnt buy it from a uk retailer, you might not end up getting it fixed/replaced should it go wrong etc. And just to point out, Expansys havent as of yet even confirmed what or how the warranty works with these grey imports.
Plus too many times inthe past ive paid a silly price to have the latest phone, only to find out that the price dropped in a matter of days.
Yeah fair comment - you sound as bad as me! I just want something to play with over the weekend!
firedup said:
Yeah fair comment - you sound as bad as me! I just want something to play with over the weekend!
Click to expand...
Click to collapse
LOL i know, i dont want to wait but id rather be safe in the knowledge that should my Diamond go belly up...ill have full HTC UK support and updates.
Oh well cant wait for next week to come though....ill be honest im really wanting the Sony Xperia X1 though but seeing as that wont be out for sometime...im going to have to settle for the Diamond.
Do what i did, look at the uk ebay sellers, see if one lives near by, ring them up or pm them and ask for one cash on delivery, i got one from manchester a few days ago (2hr round trip for me lol)
jkr284 said:
Do what i did, look at the uk ebay sellers, see if one lives near by, ring them up or pm them and ask for one cash on delivery, i got one from manchester a few days ago (2hr round trip for me lol)
Click to expand...
Click to collapse
Yeah tried that bit only HK sellers at the min - can't really justify that round trip! The only UK seller says No cash on collection.
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
I don't think you'll regret it. I have mine and it's very, very nice. Make sure you do the cache size tweak in the tweaks post fairly soon after you get it. It makes all the difference, it's very fast now and the Touchflow is working 100% better. Can't see anything 'wrong' with the phone at all. Hope you enjoy it as much as I am!
Another Potential Source
I pre-ordered mine from Play.com if anyone's interested.
Cheapest price I found and should be special delivery (next day).
Stock date was originally 9th June but recently changed to 13th and holding there.
All the best.
i,ll giv u 10000% support. noce sound
mouseymousey said:
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
Click to expand...
Click to collapse
mouseymousey said:
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
Click to expand...
Click to collapse
I know you've bought it now so there's going to be no convincing you but i have to correct you anyway
The point is that you have NO idea what sort of waranty expansys are offering. It could be the case that they have to ship it back to asia to have it repaired adding alot of lead time for their processes on each end.
It could be that they don't cover some minor things that the original waranty would because they don't want to spend money couriering it to HK for something minor - you might say they can't do this because of the terms of the waranty slip or whatever, but there's alot to be said for intepretation of those terms!
The waranty is an added value service to the phone. Even if you never use it, and only keep the phone for 12 months, the resale value of your phone will be alot less in 12 months time vs someone who still has a 12 month UK waranty left.
Also because you don't know what the 'value' of a 12 month expansys waranty is, you could find in 2 months time news breaks online it aint worth ****, and sure you can legally fight for your rights, but your resale value on your phone will be impacted drasticly.
And for the risk of all this you're paying potentially 90 pounds more, to have it 1 or 2 weeks early. Hey thats your decision, but please don't be one of those people who tries to convince themselves it aint like it is. It is like it is, and if you go ahead, do it knowing that!
I'm not sure how that post was correcting me, it was just offering your opinion which of course you're entitled to.
I've had mobile phones for many many years, and lots of different HTC models and I've never had to claim on warranty yet.
I'm happy to pay the extra and take what I think is a very, very minimal risk. If I listened to doom mongers like you I'd never do anything.
Oh and regarding resale values in 12 months when it may or may not be out of warranty, just how much do you really think that will make a difference? Resale value of a 12 month old phone is going to be very low, with or without a year to run on warranty.
OK, it's arrived! Which means I've been able to read the warranty card. The card states 24 months for the phone and 12 months for accessories.
Well if i saw 10 phones on ebay, and 5 of them had 12 months left, i know which i would buy.
Correcting you in that you tried to make out waranty is worthless. Its not!
You may have had 1000 phones for all i care, eventually one will break. Thats just statistics.
With regards to 'If I listened to doom mongers like you I'd never do anything.' you completly missed the point. Its not about omg its all destined to end in misery. Its that there is a very real and sensible argument about waranty and support here. It is your choice weather to buy in spite of that - but instead of saying YOU dont care about the waranty you are implying no one should.
As for the waranty card there are conflicting reports, and this was my point - no one knows the truth right now:
- Some people are saying HTC have told them they categorically WILL NOT waranty the devices outside of their original intended sales region - and variations of essentially the same point.
- One person has said that HTC will not adhere to any terms on paperwork inside the box as it was not intended for this region.
- One person says he was told HTC WILL uphold the waranty.
- Expansys say these devices do have a waranty.
- Expansys refuse to publically confirm the length of the warnanty, but some people have pasted emails from expansys confirming a 12 month waranty.
- Expansys have said that the waranty of the device is through them, not direct with HTC.
- People have been unable to register on the UK site, and only the english HK site.
- If HTC say that these devices were sold in this region without their permission, expansys will be fined again.
Maybe none of that matters to you, but i'm sure it does to some people. The uncertainty at least.
EDIT: Anyway i think my point is made and i don't expect you to agree with it. I'd rather this didnt degenerate into an argument, so thats my last word on it. Respond with any last comments you have on the topic, and lets leave it there
Yep, fair enough, no point arguing about it. Incidentally, the warranty is not transferable if you sell the phone, without HTC's written permission. Such permission will not be reasonably withheld, it says in the warranty card.
Just wondering how many people get this written permission before selling their phones, not many I'll wager.
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Plenty of places in the UK to buy them from, if you had done a search you would have found a thread that listed all the places in UK that are selling them and they are uk spec.
But for you ill name a few:
www.expansys.com now have the official uk spec Diamonds
www.clove.co.uk
www.play.com
www.totalpda.co.uk
www.powerupmobile.com
www.htcdirect.co.uk
those are your best bets...think Expansys is based in Manchester but dont know if they allow you to go there and pick up the phone...best to ring them i suppose.
I would recommend Play.com. Never had any problems with them and at the moment it's only £399.99 with free delivery. Others sell it for about £435 or £440.
Yeah, sorry, should have done a search, but battery was dying on the laptop and no plug in sight!
Anyway, thanks for the links guys. I did heard that expansys were selling non official versions and thats one reason I asked, I have used them before but for nothing really as expensive as this.
Thats really cheap for Play, I may used them since I have an account with them...somewhere!
Now I will have the agonising wait and ensuing dissapointment that when I wake up the postman hasn't brought it its going to be a LONG week!
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
Woah. If they don't have some super secret locking technology we've not seen until now, that could be a SERIOUSLY GOOD bargain....
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
The general consensus is that this is only if you're a business customer buying an additional handset for your account.
Surely if most places are selling it for £400+ Vodafone won't be giving them away with no contract?!
I saw the eBay one with the guy saying no GPS too - and got a bit worried about my pre order one. I actually emailed him and asked about it. He replied saying it was GPS Ready, but needed additional hardware. After a bit of research I emailed him back again saying I was sure it definately had it built in - within another day the auction had closed early!
Whether he'd done a quick sale, or realised his error - who knows?!
Play is the best price - unless you can get a bargain on eBay. Watch out for 'Next Day' sellers whos small print says a week+ unless you pay extra postage!
WARNING!!! if you buy from play.com in the UK, you'll have to pay VAT tax as the unit will probably be held up in customs.. reason being, Play.com ships from a tax free zone.
It's clearly stated in their terms & conditions that the customer is responsible for taxes. Read the fine print!!
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
If it is a USA order
If you are in the US, then the best place to buy the phone is from Ryan at Negri Electronics. I had a problem with the first two phones (the first was a power issue, the second was wifi). I emailed them in the morning, and by the afternoon I had a UPS overnight tracking order. They included return labels, and it was no questions asked. I have bought all my luxry phones starting back at the Nokia 8800 and up til now (yes I have a addiction for cell phones). NEVER HAD A SINGLE ISSUE! The Diamond also registered on the HTC site. The phone is shrink wrapped in the retail package (he has a network, and actually travels to get the product on or before release that are not grey's). Price my be higher or lower but not by much. I trully think its worth it, because you don't have to wonder about what your are getting or when. They ship the next business day (I gotta give them credit on their speed and customer service. The answer emails right away, and phone calls are 99% answered, and messages are returned immediately.
Heres the direct link: DIAMOND- http://www.negrielectronics.com/touch-diamond-unlocked-p-1506.html
DIAMOND PRO: http://www.negrielectronics.com/htc-touch-pro-p-1530.html
Desktop CRADLE: http://www.negrielectronics.com/touch-diamond-desktop-cradle-g300-p-1526.html
Mine is perfect. They really have their business together.
PS: This is not an advertisement, this is my honest opinion. I have made purchase from expansys (paid for overnight, got it a week later).
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
leaskovski said:
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
Click to expand...
Click to collapse
Tmobile will be doing them from end of the month from what i have heard..as for voda, orange and o2 they will be carrying it but dont really know when...possibly July??.
As for branding??..yep you can be 110% sure that they will be all branded to some extent. As usual Tmobile will make sure its locked to their network and probably Orange. Voda and o2 will probably sell it unlocked but with their branding on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Diamond
DanGlee said:
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Click to expand...
Click to collapse
It is GPS ready. Try http://www.networkingrus.com
p3eps said:
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Click to expand...
Click to collapse
Really??? hmm... call HTC and ask them I guess...
Mine shows up as 1 year as well... but with the following message:
Note: Your POP (Proof of Purchase) determines your warranty period. If you cannot provide your POP, your product will be warranted within the above period.
any ideas?? am I still entitled to 2 years warranty??
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
Click to expand...
Click to collapse
Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
Click to expand...
Click to collapse
IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
Click to expand...
Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
Take this as a warning & advice from someone who bought this phone and had to deal with OnePlus support & repair centre
On the XDA forum everything seems ok but if you go to the official OP3 ...people have a problem with this phone https://forums.oneplus.net/forums/OnePlus3
You can protect yourself from fraud only if you buy this phone from a store in your country which has to comply with strict terms for repair & service, if you buy it from their website (https://oneplus.net/uk/oneplus-3)- you basically buy the phone from a store in China and you will not have any buyer rights if you are in Europe or USA etc You pay with paypal and you are protected for 30 days but after that you will have nobody to complain to!
OnePlus has the worst support you can imagine, they seem friendly but they will deceit you - that is my experience ~ and i can prove it !
You might think: hey i`m gonna take good care of it and nothing can go wrong! That is what i said until an official update destroyed my phone
If you send your phone for repair you do not get any information unless you dig it yourself! Here in Europe the phone is 'repaired' by Arvato who are also scammers, most of the time they do not have the components for repairs so they take motherboards or other pieces from a phone which came with a problem and put it in another phone with a different problem! https://portal.teleservice.com/tassweb2search/simpleSearch/search-cz.seam Not to mention that it will take 1 month for them to 'repair' your phone ! This is because they are not bound by EU laws since you did not buy the phone in Europe ! So please consider these things before buying your OnePlsu3 phone from this company
Meeh
ooeehhhh, just bought it online 2 hours ago........let's see, can't change it now anymore.....
Learn from other people experience, if you buy smth from China and you are in France...where do you complain if you have a problem?
https://forums.oneplus.net/threads/my-op3-repair-experience.467461 & https://forums.oneplus.net/threads/oneplus-3-repair-lack-of-information-from-oneplus.467878
I am From Germany and Bought it From German Site
Gesendet von meinem ONEPLUS A3003
Thats wrong. If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
I bought mine from the official website and they send me my device (same like the oneplus one) to germany and I never had any problems with the device or the support.
juginkrebs said:
I am From Germany and Bought it From German SiteGesendet von meinem ONEPLUS A3003
Click to expand...
Click to collapse
what matters is not where the site is hosted or registered but where is the store located ! Which store is that?
you can buy on Amazon.DE from people & stores located in...other country and all Amazon can do is to block them selling on amazon.de
PlayingLikeAGenius said:
If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
Click to expand...
Click to collapse
FALSE ! If you buy from their official website it means you are buying a product from an online store located in China which is bound to Chinese laws, not EU laws! And this reminds me that i have not received any warranty papers from OnePlus or even an invoice !!!
PlayingLikeAGenius said:
I never had any problems with the device or the support.
Click to expand...
Click to collapse
your logic is MIA and you sound like one of those OnePlus support people...
how can you have a problem with support when you say you never had any problem with the device?
Admittedly not much use to anyone outside the UK, but...
I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase. As I bought it with a retailer, the warranty for the phone is with 02 now, so any repairs/replacements are their problem.
Woodsie1971 said:
Admittedly not much use to anyone outside the UK, but... I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase.
Click to expand...
Click to collapse
you are fine! You bought your phone from a store located in UK which gives you the protection of british & eu law
my warning applies to those who buy from the OnePlus online store which is located in China and for which European law does not apply
if someone would buy this phone online, from this website: https://oneplus.net/uk/oneplus-3 than they will not benefit from the same protection since that store is in China and it is only bound by chinese laws. For this situation NO authority in Europe can help you
The EU/US warranty is available, just check their website:
- US warranty policy
- EU warranty policy (Belgium, in french)
It's written US buyers have 1 year warranty and the EU buyers have 2 years warranty, starting from the delivery day.
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Bjarne73 said:
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
Click to expand...
Click to collapse
i did not even say in which country i am it is true that i want people to buy stuff from legit stores. so?
your logic is failing me, whether you buy from OP store or locally you still buy their phone and they get your money !
there is already a topic where i explained my phone issue, lets not change the subject!
MiMilz said:
The EU/US warranty is available, just check their website
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Click to collapse
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website? https://oneplus.net/uk/oneplus-3
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
Stop running your mouth off - it looks bad.
Guide for you here: http://ittybiz.com/how-to-avoid-running-your-mouth-off-online/
gruntyoldbag said:
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
Click to expand...
Click to collapse
maybe you're running you mouth. gtfo troll. that site is a joke, just like you.
go find something else to do if you have nothing useful to add to MY topic
You can be as emotional as you like about how horrible OnePlus is but you can only speak from your own experience. So let me tell you my own experience. I have a OnePlus 2 and 3. I had my 2 repaired last week because the home button stopped working. I asked for service through their website and I got a shipping label to ship it to a US address. My device also also had a cracked LCD which I figured they probably wouldn't replace. The turn around time from me shipping the device to getting it back was 5 days. Instead of fixing the device, I received a new phone. So as you can see, your evidence is anecdotal and definitely does not represent everyone else's experience.
Or do buy online but use a credit card which has good customer service and extended warranty support, such that if the manufacturer denies your claim you make a claim to your credit card company for repair or replacement cost.
ROOTDOT said:
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website?
Click to expand...
Click to collapse
A website is a proof you can use to apply your rights, when it comes from the official brand website. Just wake up please.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc.
You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website. And even if their website claimed something else, if they sell a product to a country, they MUST respect the rules.
Please, stop acting like an idiot claiming something nobody has as it's just useless.
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
MiMilz said:
A website is a proof you can use to apply your rights, when it comes from the official brand website.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc. You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website.
Click to expand...
Click to collapse
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper which OnePlus does NOT provide!
2x4 said:
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
Click to expand...
Click to collapse
It is part of a SCAM! All they have in EU and USA are deposits, probably in a chinese restaurant
Chinese companies try to dodge TAXES in EU https://www.theguardian.com/busines...k-reviews-chinese-traders-ahead-vat-clampdown
ROOTDOT said:
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper
Click to expand...
Click to collapse
Think what you want, but come in Belgium and you will cry when you won't get your precious paper.
There is at least 8 years shops never give a warranty paper. Every shop tells you NEED to keep the ticket as a proof of purchase and use it for the warranty.
Nobody complains about this system, only one paper instead of two and you just go to the store with your ticket to make the warranty works. Welcome to the new reality.
I say this, but think what you want, I don't care. Just don't make you seem like a fool when you're the one who's wrong.
I broke my screen while backpacking across Europe. After going to Samsung repair center in Prague and being told its an American phone and we don't fix them. I tried again in Milan. Called USA tech support 4 times only to be told send it to Texas to be repaired. Wonderful phone just don't drop it and if you do don't expect it to be repaired if you are not in the United States. Mayorly disappointed
Plenty of repair centres, including the ones that come to your home in the UK. I can't imagine the screen is any different between US and Euro?
I think it may have to do with Samsung Europe doing everything to discourage people from importing the better (SD vs Exynos) and cheaper phones from USA...
DS1000RR said:
Plenty of repair centres, including the ones that come to your home in the UK. I can't imagine the screen is any different between US and Euro?
Click to expand...
Click to collapse
Samsung told me on 3 different call the phone is not fixable in Europe. I hav to send it to the service center in Irving Texas. And they don't care that i an out a $1500 phone while on vacation. They are a **** company when it comes to service. They hung up on me 4 times and when i tried to give them a 1 out of 5 on the automated phone review I was told the system didn't understand my response then thanked me and hung up. That one way to keep your customer reviews high.
Damn this sucks a lot...
Mike99991 said:
I broke my screen while backpacking across Europe. After going to Samsung repair center in Prague and being told its an American phone and we don't fix them. I tried again in Milan. Called USA tech support 4 times only to be told send it to Texas to be repaired. Wonderful phone just don't drop it and if you do don't expect it to be repaired if you are not in the United States. Mayorly disappointed
Click to expand...
Click to collapse
Its to do with both companies being different entities and having different warranties. Likewise a phone from Europe would not be accepted in the USA.
Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.
I absolutely believe this is more to do with the motherboards not being the same. I don't believe the S888 and the E2100 have the exact same die/footprint. Parts comparison seem to show different size slots for components near the earpiece. I just believe the people you had on the phone couldn't tell you "exactly why", as most of the time, they don't have the knowledge.
RedWave31 said:
I absolutely believe this is more to do with the motherboards not being the same. I don't believe the S888 and the E2100 have the exact same die/footprint. Parts comparison seem to show different size slots for components near the earpiece. I just believe the people you had on the phone couldn't tell you "exactly why", as most of the time, they don't have the knowledge.
Click to expand...
Click to collapse
That half makes sense. The different SoC would mean a potentially different layout and slight changes in any exterior components. Normally, companies would try to standardise as many parts as possible but since there's only 2 SoCs then that only two variations which is likely acceptable to Samsung. I wish a had a EU and US variety of any Samsung phone to check this.
The call centre people won't have any idea on why this restriction exist. They are either trained to state it or are following a diagnostics script on the computer and will quote only what that tells them. Even if they had any knowledge, they wouldn't be able to divert from the official line or they will be in trouble.
I am sorry about your phone, that's a tough spot to be in.
If I were you, I'd buy a cheapo used phone wherever you can and just fix the s21 Ultra when you get home.
<rant>
Service is a word that gets thrown around a lot and has lost its meaning. I take the word very seriously. While the quality of products themselves, all products, has ebbed & flowed over the years, service is in decline everywhere and for me, it began here in the US. Now of course I've noticed it across many other countries - as an aside, particularly China. The quality of support is completely conducive to preferred/main customer base (higher), to how badly you need the service (lower), to diversity (lower), to how well the product has sold that you're requesting service for (much lower). So with the latter in particular, Samsung sells a million of these things and doesn't give a rat's ass who needs help 9 of 10 times I'd wager. These companies get so big that they go through a phase where they really don't think a whole lot about losing customers.
Want to get an idea of the TOTAL loss of service? Spend time in the can. A dear friend of mine did and the hoops she had to go through to receive calls from me, get my commissary contributions, even get a pair of socks. Experiencing that on either end REALLY tweaks your barometer for how you view service both good and bad.
Amazon is a company I really try and avoid, but their return policy is a cinch. I suppose this is good "service" but I wouldn't call it "service" in a discussion really. For a company that floods their marketplace with black/grey market items & counterfeit reviews/resellers from China, and makes UNGODLY amounts of money off them, they'll take your grey market Plantronics headset right back without question because they know you'll buy something else and they know the sellers are addicted to them. Right now it seems the only corp/person who is billionaire successful & still has a soul is Elon.
Hopefully Samsung gets their act together when they see their margins tip with the s22, maybe Amazon (heh yeah right) will get their crap together when customers jump the Prime ship with these subscription price increases. Or maybe not - Moto/Lenovo lost market share & could STILL care less.
Oh yeah, and stay outta the can.
</rant>
To the OP - best of luck & get home safely!
As your paying Samsung should be able to fix the screen and this is terrible Consumers travel around the world and Samsung should have a International warranty option.
I got my Canadian S9 Screen fixed in NZ by a Third party. Snapdragon model. NZ Samsung will fix out overseas models provided they can but you have to push to do so.
(This might be unique to NZ because of the amount of overseas visitors we have to such a small population.)
This is done to discourage importing. Because in there eyes you costing Samsung NZ a sale.
uccollab said:
Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.
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In my Experience Apple have a International Warranty. I know of Ipads and Phones being replaced provided they are compatible in the New Country that your in under Warranty. With Samsung we are not even talking about a Warranty replacement.
uccollab said:
Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.
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Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide.
It's the same screen - they should have fixed your device...
I use a SM-G9980 16/512 DS I brought in from Hong Kong - because I wanted to use ROOT and the Qualcomm engineering tools to give myself a WWD with all the 5g bands turned on. I broke its screen while at my residence in the western US, I have been fortunate in my endeavours, so I didn't give a rat's about the Samsung warranty or cost of repair- I cared about how fast my device could be repaired... There were some important documents I needed.
I asked the authorized Samsung Repair center, got the same BS that you did - which is ridiculous... Lots of busisiness people travel the world every day - I'm a global traveler l should receive service wherever I am....
If I have to pay a international charge or subscribe to something, fine. But I don't like being told it can't be fixed when in truth it's just a poorly thought out Samsung policy.
I'm not sending it off to Hong Kong for repair Not willing to accept defeat, I had a replacement screen (A US one not Chinese from HK) purchased on ebay - OEM cost a little short of 300 US Dollars - don't get the barebones one that you have to transfer everything, I extreme urgent overnighted it to my residence, took my device apart so I could see what was inside, and t hen I hired a kid from the repair shop to wrap it up for me - It's the same screen - just makes sense why engineer another screen when it's the most expensive part- make 'em interchangeable but lie about it was the policy... LOL
Go back there an have 'em try to put what they have on your device, and It's going to work.
If they wont' just buy one on e-bay and pay them to attach it - the hardware is compatible. I have my device in had right this second - works like a champ. If I'm wrong I'll pay for the one you wasted that didn't work. 100/dl
Let us know what happens - am I proven correct or do I owe you a reimbursement
L4X$
Maybe I'm misunderstanding, but aren't you the one at fault for trying to get a US version of the phone fixed in Europe?
Your warranty is valid, if you're in the country you purchased it in...
Am I missing something painfully obvious?