Database Develop

Are orange activly trying to loose customers?

When I left Orange i was at least offerd a free Touch Diamond and an Okay 35 quid a month connection with there so called unlimited data package...
But yesterday we moved my mums phone...
The retentions guy basically wanted us to pay 40 quid a month for the contract. And wanted us to pay 150 quid for the phone...
Oh and Unlimited is now 250mb FUP... And he was even being very dodgy as im sure it was 500mb... he simply said "it depends on who you talk to"
I was a bit WTF by his attitude.
His attitude was not friendly by any means if anything it was aggressive insulting and uncaring.
I just found it really odd also that one week i get offerd a free phone a couple of weeks later they want 150 quid for it. Even with the contract. As if being a returning customer means nothing to them...
Anyone else had really bad experiences with them?
Oh and on that day we went to a Tmobile shop and got my mum a Compact IV Just waiting for the pack code to arrive to transfer the number.

In my experience;
Never take the first offer. Take note of all they have to offer, look at other prociders' contracts and then call back. You can usually negotiate something.
Always make sure you get through to Retensions, not Upgrades. Same handset, same contracts, different prices.
Prices do depends on how many 'credits' you rack up during the contract. If you pay minimum line rental and never go over minutes, you don't get much leverage on new phones/contracts.
Personally, I've always gone for 12 month contracts as I can't stand the thought of having one phone for more than a year!

I was on Orange, switched to O2, got the £35/month deal.
No more callers getting put through to my voicemail instead of my phone!

No need to go through Orange to do an upgrade, just visit one of the third party providers (car phone warehouse, Phones4U etc.) and they will upgrade you with a better deal than Orange will offer direct.
I got a free Diamond on my existing Dolphin £25 contract. Just walked into Phones4U and they offered to upgrade with no additional cost. In less than half an hour I had a new phone without having to change contract or number.

Orange!!
I was on contract with Orange for 10 years.... and when I told them I was leaving 'cos £8 a month was ridiculous for 30MB of data, some guy in an Indian call centre just said OK... 'OK'!!! TEN YEARS!
I've moved to vodafone... £30 a month, free Touch Diamond, 250 mins anytime, 150 texts, 500MB data... and polite call centre staff I can actually understand and who know what they're talking about!
I wouldn't touch Orange again if they offered me for free, every new device HTC release in the future! Good bye forever

Captain Jean Luc Picard said:
I was on Orange, switched to O2, got the £35/month deal.
No more callers getting put through to my voicemail instead of my phone!
Click to expand...
Click to collapse
I switched my voicemail off years ago. Mainly because of a stalker mind you...
I've kept it off ever since.

I oredred my Diamond with Orange by phone @ 9:30 at night.....
Phone was free, I got a car charger, loyalty bonus discounts....(600mins, Unltd txts, unltd Internet...well 250mb) = £22.50 a month : 18mnths
Chuffed

Im on orange with my diamond i pay £40 quid a month and only get 150 mb of internet so i got my fone unlocked and im on vodafone pay as u go now (even tho i cnt get on the vodafone live homepage)

Bell User in Canada: Internet Fees?

I hate Bell with a passion. After two short 1 week vacations in the states, I was charged for nearly $200 of money I didn't use, apparently for roamer packet data.
I never want to put myself in any situation where my phone sucks money out of my wallet without me knowing.
After installing Android (Thanks Myn!) on my HTC Touch (From Bell), I've been using it for a day and I wonder whether or not my internet access will cause my extra charges.
I used to have an unlimited data plan on my HTC Touch running WM 6.1, but is that transferred when I use Android? Essentially my phone now thinks its American, yet runs via Bell Mobility.
Should I stop using internet?

I too am on Bell's network with the unlimited mobile browser plan and do not get charged extra fees using any data on Android (while within Canada). This also goes for tethering. Although this is the vogue forum, I want to save confusion and let you know i am on an HTC Touch from Bell (Vogue).

I have the fun 15 bundle with Bell and have never been charged for data. From what I understand, Bell does not consider the Vogue to be a smartphone, and therefore allows you to take the Fun 15 (or other unlimited mobile browser package).
Cheers

shadoslayer said:
I have the fun 15 bundle with Bell and have never been charged for data. From what I understand, Bell does not consider the Vogue to be a smartphone, and therefore allows you to take the Fun 15 (or other unlimited mobile browser package).
Cheers
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Click to collapse
Seriously? I've been paying extra for data... I'm with Bell and have the Touch.

I just need to put this out there. This question has been answered MANY times. If you had searched you would have found the answer

ThomasHW said:
Seriously? I've been paying extra for data... I'm with Bell and have the Touch.
Click to expand...
Click to collapse
If you have Unlimited Mobile Browser and the Touch, then you shouldn't be paying any extra for data from Bell.

Liko said:
If you have Unlimited Mobile Browser and the Touch, then you shouldn't be paying any extra for data from Bell.
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Click to collapse
I don't have unlimited browser, but I'm assuming a plan with that would be far cheaper than the $65 I'm paying?

ThomasHW said:
I don't have unlimited browser, but I'm assuming a plan with that would be far cheaper than the $65 I'm paying?
Click to expand...
Click to collapse
You can add the Unlimited Browser option for $10 to any current plan. For $15 you can add Fun 15 Bundle which includes the Unlimited Browser, Call Display, Voicemail and 250 text sent.

I have to Touches with Bell both with unlimited, one is a postpaid and the other is prepaid and never get charged extra EXCEPT for one time I was in Niagara Falls right on the border, I ended up getting charged about 20 dollars for one day extra in Data fees they said because I was on the US towers, weird but I never left canada and still got charged.
Bell are horrible in everything except the unlimited data for the vogue lol.

Yep, as everyone stated, there should be no charges with UMB. For some its reason enough to try and get every last drop out of the vogue. I do look at some of the devices out there and wonder though.
I too was charged roaming data rates when in the South part of Vancouver Island (good old Sooke, BC). I guess I was on the US towers and checked my email a few times. I think charges were around $25. Be careful when close to the US!

Yes, I am on the $7 unlimited data plan and also have not paid a cent extra

bobjr said:
Yep, as everyone stated, there should be no charges with UMB. For some its reason enough to try and get every last drop out of the vogue. I do look at some of the devices out there and wonder though.
I too was charged roaming data rates when in the South part of Vancouver Island (good old Sooke, BC). I guess I was on the US towers and checked my email a few times. I think charges were around $25. Be careful when close to the US!
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masalma said:
I have to Touches with Bell both with unlimited, one is a postpaid and the other is prepaid and never get charged extra EXCEPT for one time I was in Niagara Falls right on the border, I ended up getting charged about 20 dollars for one day extra in Data fees they said because I was on the US towers, weird but I never left canada and still got charged.
Bell are horrible in everything except the unlimited data for the vogue lol.
Click to expand...
Click to collapse
You can contest those charges. Let them know where you were and they'll remove the fees.

prairiefire said:
You can contest those charges. Let them know where you were and they'll remove the fees.
Click to expand...
Click to collapse
Trust me I did, no go.
Off topic: I once had added 500 long distance minutes for $30 I think from bell, and towards the end of the month I felt like I was getting close, so I called in to ask if I can add more, and the lady on the phone said since I am a student I can get a plan where I can make/receive unlimited nationwide calls from/to 10 numbers, all I have to do is go into a store and show my id and ask them to add the plan.
Next day I head down to a Bell store, tell them I want the student plan, and to add to my plan 40 long distance minutes for $7 just in case I call or receive any long distance calls outside of these numbers.
Well what the girl did, she added the student plan, and the $7 plan, but she took off the 500min for $30. When I got my phone bill it was close to $400 for that month because they ended up charging me for the 500 minutes of long distance. Lets just say it took about 3-4 months to get them to issue a refund, and with so much time spent on the phone, at the store, with managers.
basically screw Bell, if they didn't have this unlimited browser for the Vogue, I wouldn't even touch them.
rant over

I feel your pain. Any time they screw up, it's a guarantee you'll be spending time measured in days for them to correct it. I love it when you call back and find out that the previous person on the phone didn't keep any notes in their system and you have to start from scratch.
Unfortunately I think every other provider is equally crappy.

pretty much every time I call bell for anything I immediatly tell them I want to talk to 'retentions'. When the rep asks why I say cause I'm going to cancel my plan, pay it out a switch carriers.. They transfer me to retentions who is much more organized to deal with.
lol

Well.. I phoned Bell and asked why they were charging me for data when my phone wasn't considered a "smart phone" and why they didn't tell me this when I switched phones (I called in to switch). They gave me some garbage, and I said "yes... but I could have been paying $15 less a month and would of had the same service." He went and talked to his manager and they're reimbursing me for a few months and are switching my plan.

don't use data in the States
NEVER use your Touch in the States.
I was in Vegas for a week and a few checks of my email and a few Twitter updates (everything that automatically used data- push mail, MyPhone backup, weather- was disabled) and I've used 67 meg of data.
And $2000 tab from Bell Canada....
For the entire year of 2009 Bell reported to me that I used 120 meg, they falsely report your unlimited mobile browser usage to you by capping each mobile packet data session (check your bell bill, each session has the same total).. But when you go to the states (or another country that supports Bell CDMA) the provider that you are piggy-backing service from is reporting back to Bell what what your actual data usage is (like you were using any data device -blackberry, iphone etc.)..
it gets better..
Bell bills this, out of plan, mobile browser foreign usage at $30 per megabyte - it bills actual data phone foreign usage at $6 per megabyte.
I had naively bought the 2meg $20 US mobile browser thinking this should cover my usage while in the states..oops
I've talked to a dozen different people at Bell from CSR's, supervisors, managers to different people in the executive office; they all say after consulting with their "data expert" that there was nothing wrong or abnormal about my usage in the states. 100% true I used my phone data normally, they are looking for a one time large or abnormal usage.
But as we're not getting billed normally, we are not able to make informed decisions about a) pre-buying a US mobile browser package or b) monitoring mobile browser usage in the US. And getting forced to pay 5X what other data phone users are paying for their data usage in the US.
Zadabest said:
I hate Bell with a passion. After two short 1 week vacations in the states, I was charged for nearly $200 of money I didn't use, apparently for roamer packet data.
I never want to put myself in any situation where my phone sucks money out of my wallet without me knowing.
After installing Android (Thanks Myn!) on my HTC Touch (From Bell), I've been using it for a day and I wonder whether or not my internet access will cause my extra charges.
I used to have an unlimited data plan on my HTC Touch running WM 6.1, but is that transferred when I use Android? Essentially my phone now thinks its American, yet runs via Bell Mobility.
Should I stop using internet?
Click to expand...
Click to collapse

ahh there is a god..
I finally got resolution to my $2000 bill from bell for US mobile browser usage.. they had offered a 50% reduction..
I finally got a sane person at the Executive Office who charged me $45 for the new US 1GB package and has wiped out the outstanding US browser charges. The 'data-expert' that was to return my call is no longer with Bell... and NO body at Bell understands the difference between mobile browser usage (capped) and Data usage (uncapped).. even better when you bill says "roamer data usage"
... good timing too as the accounts receivable bastards had disabled both my phones with Bell Mobility and I had borrowed $1500 to reactive them.
Be polite, but persistent..
Now on my next trip to the US should I try and pre-purchase the 1GB US data package for $45.. LOL

wow. that is a horror story if i've ever heard one. i have seen how the UMB shows capped packet data but never understood why they would do that. It doesn't make sense. Are they not recording the correct data internally or just not reporting it correctly?

10$ for it? damn... i'm glad I got in before the price hikes... it might only be a couple dollars but it adds up. When I signed up, it was 5$, and I was enrolled for some promo that knocked it down to 3$ a month. About a year ago I got a letter saying it was going up to 7$, but the promo's still on my account knocking off 2$ every month so I only pay 5 for it... Kinda wondering what to do when my contract finally expires in 6 months, since I'm quite enjoying the vogue with android for 40$ a month after taxes... (200 minutes, 500 texts, unlimited data etc etc) and I know they won't renew my contract at that rate :/

Verizon's "Screw Everyone Plan"

OK, so I realized that our long standing unlimited plans are going away. Fair enough, but I've finally done the math and we are all going to get boned in a BIG way (minimum of 25% increase in bill). This is almost enough to go back to the dark ages and forget my stupid cell phone service all together. But before I take the leap out into the vast void, I figured maybe someone else was pawing over this and done some research of their own?
So here's the question I pose:
What's the smartest route to go now? I've been thinking about coverage issues, and obviously Verizon has the biggest reach, but I'm thinking this last "less than tactful" boning was the last straw.
Is anyone else about to flush Verizon, or am I alone in this?
6GB + Cell = $120. 4GB + Cell = $100. I'm not sure whether to laugh, or cry?
I'm paying ~$70... Umm... Seems like Verizon is the new Ma Bell on the block?

Verizon has definitely screwed over the single phone customers.
with that, it's not any better... $59.99 for 450 minutes/unlimited text, plus $30 for 2GB of data
a huge savings of $10.
edit: forgot to mention, if you want more than 2GB, you have to go with the Shared Everything plan even though you're just one person. totally blows.

mrhomiec said:
Verizon has definitely screwed over the single phone customers.
with that, it's not any better... $59.99 for 450 minutes/unlimited text, plus $30 for 2GB of data
a huge savings of $10.
Click to expand...
Click to collapse
Ah... Unlimited text. Hmm.. I forgot people are big into texting. OK, so I guess this won't be a system shock for everyone like it is for me. More like slowly turning up the heat on the frog in the pot.

I currently pay about $82 a month for 4GB 450 minutes and 250 texts with nights and weekends and mobile to mobile I don't even get close to the limits on anything. If I had to switch to the share 1GB would be $90 and the 4GB like I have now would be $110 and that doesn't even include taxes and fees. You can get the prepaid smart phone with 1GB for $80 but even that would be more that we are paying now. The only people who save money with these plans are going to be people with multiple devices that don't use a lot of data. It's a good deal if you use a lot of minutes or text a lot, but there are so many alternatives you can use that I cant see this being good for anyone really. I will stay as long as I can keep my current plan otherwise I will just switch to Sprint.

Was just looking at Sprint...
jrb0408 said:
I currently pay about $82 a month for 4GB 450 minutes and 250 texts with nights and weekends and mobile to mobile I don't even get close to the limits on anything. If I had to switch to the share 1GB would be $90 and the 4GB like I have now would be $110 and that doesn't even include taxes and fees. You can get the prepaid smart phone with 1GB for $80 but even that would be more that we are paying now. The only people who save money with these plans are going to be people with multiple devices that don't use a lot of data. It's a good deal if you use a lot of minutes or text a lot, but there are so many alternatives you can use that I cant see this being good for anyone really. I will stay as long as I can keep my current plan otherwise I will just switch to Sprint.
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Click to collapse
Based on the reviews here in Colorado, and the price difference, as well as the good selection of phones, I'm 99% confident that if Verizon doesn't pull their heads out by summer/fall of next year, I'm jumping to Sprint as well.

This is why I haven't been looking to upgrade. Red might loose a long time customer.

jrb0408 said:
I currently pay about $82 a month for 4GB 450 minutes and 250 texts with nights and weekends and mobile to mobile I don't even get close to the limits on anything. If I had to switch to the share 1GB would be $90 and the 4GB like I have now would be $110 and that doesn't even include taxes and fees. You can get the prepaid smart phone with 1GB for $80 but even that would be more that we are paying now. The only people who save money with these plans are going to be people with multiple devices that don't use a lot of data. It's a good deal if you use a lot of minutes or text a lot, but there are so many alternatives you can use that I cant see this being good for anyone really. I will stay as long as I can keep my current plan otherwise I will just switch to Sprint.
Click to expand...
Click to collapse
I currently pay around $150 with 1 smart phone and 4 basic. 1400 mins and 150 mb. The new Screw me plan for the exact same except 2 gb would cost me $220 and I lose most of an employee discount for where I work. I checked T-Mobile and they have a comparable plan to where I'm at and u would wind up paying right around where I am right one. Vzw will lose this customer from 1999.
Sent from my VS910 4G using xda app-developers app

I had 2 phone line with 1400 mins shared and 4g on each phone. I used all 4 every month and my wife hardly used any. I also had unlimited texting. Now i have unlimited calls and texting and 4 g shared and im saving 30 a month. So i guess it helped me out. Seeing as we were only using 4g a month anyways.
Sent from my DROID4 using xda premium

I'm currently grandfathered in with unlimited text and data and pretty much refuse to sign a new contract under these new guidelines so I will just keep this plan I have and won't bother buying my phones from them now if their gonna try to charge me full retail, I just picked up a new nexus for $300 on ebay FU Verizon!!!

same boat here... im grandfathered in under the old unlimited plan, but once this contract is up come next May, im jumping on my wife's family share plan with Sprint. Then ill have a better phone, unlimited everything again, and only pay 35.00 per/mo since its chipping in on the plan. WAY better then the 76.00 im paying now and that includes an 18% corperate discount..
Seriously Verizon? get real.

jaymazz13 said:
I'm currently grandfathered in with unlimited text and data and pretty much refuse to sign a new contract under these new guidelines so I will just keep this plan I have and won't bother buying my phones from them now if their gonna try to charge me full retail, I just picked up a new nexus for $300 on ebay FU Verizon!!!
Click to expand...
Click to collapse
word it's all about just not upping on a new contract. well worth the price of a phone

youknowmeman said:
word it's all about just not upping on a new contract. well worth the price of a phone
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Click to collapse
I am thinking going the ebay route, but I am afraid I will get a stolen phone....

I'm grandfathered in on my unlimited too. I got my Revo before they made the upgrade change...lucky me...I have my DX to my partner and her D1 to our daughter. My daughter doesn't need a 4G phone...and because my partner only uses her phone to call people...and doesn't need a 4G either.
I pay way too much a month for only 2000 shared minutes...family and friends (10)...unlimited text and data = $245 on 3 lines.
We is decide to buy Amazon or eBay for upgrades if we decide to get better phones for them.
Sent from my VS910 4G using xda app-developers app

osafer said:
I am thinking going the ebay route, but I am afraid I will get a stolen phone....
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Click to collapse
even if you buy retail i think it's still worth it for the unlimited data.. that being said usually stolen phones won't come with the box & docs so that's a safe way to tell

I bought my past few phones off craigslist, cheaper than ebay, and I always have them meet me at a verizon store.

So you have Verizon activate the phone and then you pay the person you're buying it from after you know it's good to go?

YUP! Well that's what happened last time. Most of the time you can just meet at the Verizon store and have one of the clerks check the ESN# to make sure it hasn't been reported lost or stolen, so normally you dont need to have the seller wait round for activation.

Great tip!

youknowmeman said:
even if you buy retail i think it's still worth it for the unlimited data.. that being said usually stolen phones won't come with the box & docs so that's a safe way to tell
Click to expand...
Click to collapse
I agree. I sold my REVO and got a Galaxy Nexus so I could keep my unlimited, and I'll never buy a phone from a Verizon store again. I'll keep upgrading via ebay or craigslist and just keep replacing my phone. That way I never have to renew my contract and I get to keep unlimited.

I'm on a family plan. Does this mean upgrading any phone would cause a change in the plan for all of us? I don't think I could hold off all the family members very long to keep the old plan.
Sent from my VS910 4G using Tapatalk 2

Sprint did good - Non-HTC Related

I just called Sprint because my mom uses an LG Optimus S™
She consumes about 5-6 mb of data per month, but since it's a "smartphone" she has to get charged the $10 fee.
Well, I called in after having been with the phone for a couple of months and asked (Not told) if I had to pay for the fee since she only consumes about 5-6mb of data and doesn't really utilize the phone to its capabilities.
After putting me on hold of a min or two, she came back and told me that they evaluated her account and data consumption and will issue a $10 credit monthly to cover that.
I was reminded a couple of times that I should be paying for it because of the type of phone. Also, once I switch to a new phone the discount will be voided.
Still, their customer service really helped out. That's a $120+(taxes) yearly savings.

robfactory said:
I just called Sprint because my mom uses an LG Optimus S™
She consumes about 5-6 mb of data per month, but since it's a "smartphone" she has to get charged the $10 fee.
Well, I called in after having been with the phone for a couple of months and asked (Not told) if I had to pay for the fee since she only consumes about 5-6mb of data and doesn't really utilize the phone to its capabilities.
After putting me on hold of a min or two, she came back and told me that they evaluated her account and data consumption and will issue a $10 credit monthly to cover that.
I was reminded a couple of times that I should be paying for it because of the type of phone. Also, once I switch to a new phone the discount will be voided.
Still, their customer service really helped out. That's a $120+(taxes) yearly savings.
Click to expand...
Click to collapse
That $10 fee is mandatory for smart phones its the data package for it in lames term everyone should pay for it and you shouldn't be excluded from that I mean I know you use a lot of data so do I. They don't charge you that because you use a lot of data, they charge you that because you have a smartphone
Sent from my HTC One using xda premium

jazz995756 said:
They don't charge you that because you use a lot of data, they charge you that because you have a smartphone
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I pay for my data, but the statement wasn't about my data.
If you read what I wrote, my mother uses 5-6 mb.
That's not a lot. If anything that is just GMail syncing.

robfactory said:
I pay for my data, but the statement wasn't about my data.
If you read what I wrote, my mother uses 5-6 mb.
That's not a lot. If anything that is just GMail syncing.
Click to expand...
Click to collapse
Thought that said GBs lol sorry my phone is being weird but that's pretty decent I tried doing that with one of my lines since the internet is almost always off but the excuse they gave me is even when the internet is off the phone still consumes data
Sent from my HTC One using xda premium

jazz995756 said:
That $10 fee is mandatory for smart phones its the data package for it in lames term everyone should pay for it and you shouldn't be excluded from that I mean I know you use a lot of data so do I. They don't charge you that because you use a lot of data, they charge you that because you have a smartphone
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Try talking to them now and mention the fact that they can trace the line the previous months to see the data pattern.
Since my mom doesn't even text, she can see this feature is lost on her.
I guess that's why they did it. I also have a business account with 6 lines, so that could have factored in to their decision.

I just called customer service today and they moved my upgrade up two weeks. So both my fiance and I got to upgrade our phones today. I was really impressed for how willing they were to satisfy us.
Sent from my HTCONE using xda app-developers app

I'm on WiFi all the time cause the service sucks, I should get a credit too. 3G is not usable around me

FrozenRiff said:
I'm on WiFi all the time cause the service sucks, I should get a credit too. 3G is not usable around me
Click to expand...
Click to collapse
You're in LA and you're not getting great service? Didn't they just drop a boat load of LTE all over you out there?

eXplicit815 said:
You're in LA and you're not getting great service? Didn't they just drop a boat load of LTE all over you out there?
Click to expand...
Click to collapse
I'm on the outskirts of LA County but still within its borders. Not in the actual city
Sent from my HTCONE using Tapatalk 2

There are a couple models where they comp the premium data fee, like the Replenish. Might want to have your mom get one of these units instead, if they are available when she upgrades.

gobaers said:
There are a couple models where they comp the premium data fee, like the Replenish. Might want to have your mom get one of these units instead, if they are available when she upgrades.
Click to expand...
Click to collapse
Yeah, they told me that. I'm bidding on one as a back up.

Originally the 10 dollars a month was a WiMAX surcharge, only charged to people with WiMAX phones... A couple months to a year later they renamed it to "premium data" and started charging all smart phones, which is a joke because they barely have any phones that aren't considered a "smart phone" anymore.

I have been with Sprint for 14 years and believe me I have had my share of ups and downs with their Customer Service Department. I have a fairly large account with them (8 phones) and have always managed to resolve issues. Sometimes I didn't get everything I was asking for, but was satisfied in the end.
Basically it's their plan pricing that keeps me a customer. As many have stated, their service in my area is not the greatest but having compared plans with other carriers I simply couldn't afford them.

So DONE with Sprint!

So I guess this is more of a rant than anything but I am SO damn pissed off about it. I have had Sprint a little over a year and half and unfortunately made the choice to upgrade early so my contract is still quite long at this point. Anyway, I live in Albuquerque New Mexico and am SO fed up with the slow spotty service, not having any data 80% of the time and the other 20% being SUPER slow 3G/!1X. Is there anyway to get out from under the contract without paying the ETF? I mean I drove 10 miles the other night re-sending a text because the service is just that bad in my area. Good friend of mine has T-Mobile and gets a super reliable 25 mbps down with 4G while I'm lucky to get .2 mbps on Sprint's 3g. End rant!

Oh OK ?
Sent from my One using Tapatalk

No way of getting out of ETF, trust me I tried. They told me as long as it shows you have coverage where you live and all that there's no way out without the ETF. You could just stick your phone on roam only and torrent a bunch of crap. Eventually they'll get tired of the data you use while roaming and kick you off I believe.
Sent from my HTCONE using xda app-developers app

AKanadian47 said:
So I guess this is more of a rant than anything but I am SO damn pissed off about it. I have had Sprint a little over a year and half and unfortunately made the choice to upgrade early so my contract is still quite long at this point. Anyway, I live in Albuquerque New Mexico and am SO fed up with the slow spotty service, not having any data 80% of the time and the other 20% being SUPER slow 3G/!1X. Is there anyway to get out from under the contract without paying the ETF? I mean I drove 10 miles the other night re-sending a text because the service is just that bad in my area. Good friend of mine has T-Mobile and gets a super reliable 25 mbps down with 4G while I'm lucky to get .2 mbps on Sprint's 3g. End rant!
Click to expand...
Click to collapse
bvang89 is correct. This is what i'm doing, have already gotten the letter in mail saying if roaming doesn't stop they'll drop me. If LTE shows up in my area like it shows on their map, roaming will stop.

We've had terrible service in our area for about a month. First rep told us that it would be fixed in 72 hours. Second rep told us that it was literally just fixed, a week later. Third rep told us that the towers were still being repaired and that they didn't know when it'll get fixed, but they'll take a comparable credit off our bill (10%, real ****ing comparable). Her supervisor told us that we were lying, that our problem had been fixed two days after the initial call, and that our phones had 99% to 100% functional.
Sprint can **** off.

Same crap in Minnesota. I will switch to t mobile after my contact is up. The service may be just as bad,but at least it will be cheaper.
Sent from my HTCONE using XDA Premium 4 mobile app

File a complaint with the BBB, you will get a phone call in about 3-5 days and tell them you are done. They will waive your ETF.
They told me the LTE upgrade will be complete in my area in January. And they offered me a hefty discount on my service until then. I also have it set to review the same case in the end of January and if its not better I'm out of sprint as well.

This is a bad year for anyone to be in sprint but I monitor service trender every day and all across america they truly are working on the towers. Pretty much all of them. Its called network vision. Things will get a lot better for most people and in the meantime you can easily get an airrave device for free. Works great. We have tons of customers that's been getting the device recently due to all the upgrades and say it works perfectly. It won't get you out of your etf but it will give you service in your home. You can also call retentions and they WILL give you credits on your bill because of this. I had several call and one got as much as a $200 credit and all he said was "I'm dropping calls and I rely on this for work". They even overnighted an airave to his home
Retentions: ( 888 ) 273-9460
Airrave: ( 855 ) 405-4098
Both those numbers are direct numbers to a live person. Be nice at first. Explain the situation. If you don't like what you hear at first explain more thoroughly the importance of the matter and if you still can't get your issue resolved then threaten to cancel port to another carrier on your next day off from work.
In the meantime watch or listen to "cell phones and flying" by Louis CK
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You should not be expecting to do any downloads / streaming on 3G. Should be ok for emails and maps, though.
As for your texts not going through, are you sure your roaming settings are set properly?

Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?

limache said:
Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?
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South florida for the most part has pretty decent LTE service, though I will say that I've tested all over my area (West Palm Beach), and have gotten a high of 31down/13up and a low of 6down/3up while showing LTE service on my device. I will offer one caveat...it's usually hit or miss INSIDE buildings.
I've complained to Sprint when I couldn't get a phone I bought for my daughter to hands free activate properly inside my house due to lack of service. I was asked about an Airrave device, but it seemed more that they were looking to SELL it to me than GIVE it to me. I honestly should demand it, as I routinely drop calls inside my house or have to walk outside to continue talking. I must say that even though the service I get with my discount through my company isn't extreme given the number and type of devices I have and the data we use, I still sometimes feel like I'm not getting a very good value.

limache said:
Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?
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http://www.sensorly.com/map/2G-3G/US/USA/Sprint/cdma_310sprint

Th3Bill said:
South florida for the most part has pretty decent LTE service, though I will say that I've tested all over my area (West Palm Beach), and have gotten a high of 31down/13up and a low of 6down/3up while showing LTE service on my device. I will offer one caveat...it's usually hit or miss INSIDE buildings.
I've complained to Sprint when I couldn't get a phone I bought for my daughter to hands free activate properly inside my house due to lack of service. I was asked about an Airrave device, but it seemed more that they were looking to SELL it to me than GIVE it to me. I honestly should demand it, as I routinely drop calls inside my house or have to walk outside to continue talking. I must say that even though the service I get with my discount through my company isn't extreme given the number and type of devices I have and the data we use, I still sometimes feel like I'm not getting a very good value.
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Lol that sounds like the ATT experience for me in NYC...I could never make phone calls in my house. I always had to go outside to make calls, even in the winter! That's why I can't use ATT anymore. I've always heard good things about Verizon, except that it's the most expensive carrier out there but I've never heard anyone complain about reception or service though.

limache said:
Lol that sounds like the ATT experience for me in NYC...I could never make phone calls in my house. I always had to go outside to make calls, even in the winter! That's why I can't use ATT anymore. I've always heard good things about Verizon, except that it's the most expensive carrier out there but I've never heard anyone complain about reception or service though.
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I'd never use VZW or ATT.
VZW is the choice of my ex-wife, hence they are the devil and are to be destroyed or at least avoided at all cost.
ATT screwed me over back when first gen IPhone came out....after 2 months, I decided the device was stupid and sold it to someone for the exact same $300 I paid for it (sucker)....called ATT and cancelled the line....well, they left it open for 5 more months (of course not sending me a bill so I would KNOW this), then sent me to collections for the $300 bucks. Hence, they are the devil and are to be destroyed or at least avoided at all cost.

Th3Bill said:
I'd never use VZW or ATT.
VZW is the choice of my ex-wife, hence they are the devil and are to be destroyed or at least avoided at all cost.
ATT screwed me over back when first gen IPhone came out....after 2 months, I decided the device was stupid and sold it to someone for the exact same $300 I paid for it (sucker)....called ATT and cancelled the line....well, they left it open for 5 more months (of course not sending me a bill so I would KNOW this), then sent me to collections for the $300 bucks. Hence, they are the devil and are to be destroyed or at least avoided at all cost.
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Haha dropping that ex bomb is always funny haha I feel ya buddy
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marksedge said:
Haha dropping that ex bomb is always funny haha I feel ya buddy
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It's all good. Second wife is very much an upgrade over the last one, so I have no complaints here
Also got 2 beautiful little girls from it

Th3Bill said:
It's all good. Second wife is very much an upgrade over the last one, so I have no complaints here
Also got 2 beautiful little girls from it
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It's always good to upgrade. ?
Sent from my lair.

volk9029 said:
It's always good to upgrade. ?
Sent from my lair.
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Yeah...and I didn't have to pay to upgrade my device...oh wait, yes I did...it was called alimony hahaa

Th3Bill said:
Yeah...and I didn't have to pay to upgrade my device...oh wait, yes I did...it was called alimony hahaa
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You ALWAYS pay one way or another
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Cheaper to keep her
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