I just wanted to share my full story of how I ended up with a "working" nexus 4 months after ordering one.
Anyone from the official shipping thread will recognize the first part of my story.
I was one of the unlucky stiffs that ordered on release day and had to wait 3 weeks for the phone. My Order went through at 2pm that afternoon and I was backordered until the end of November. When I finally got the Nexus it had a faulty radio so after a week of troubleshooting I requested a replacement. I kept on Google about the replacement, emailing and calling every few days for status updates. I was told it would be delivered within the week and not to worry. Then one dark December evening...(Dec 14th) i received an email telling me i would have a 3-4 week wait because the RMA stock was backordered as well. Now I've learned my lesson from reading on XDA; that may not be the case for all, but apparently it was for me. Keep in mind they put a hold on my account for the price of the phone when I first ordered the replacement and took over a week to drop off. The phone was great for the week I had it before I realized it couldn't switch between towers and I was missing calls etc, but i just dont really want it that bad anymore. Not enough to go without a phone for another 3-4 weeks and let google hold another 350. I cancelled the RMA and requested a refund. They say i should have it 14 days after they receive my device. A hold for the price of the device was put on my account again after a few days because apparently they didn't actually cancel the RMA. I called for more information and was told it was a mistake. Not because they didn't cancel the RMA, but because a device wasn't sent to me. I would still be on the backorder list if I hadn't cancelled. I fussed the phone zombie out and told then to cancel everything. I waited on the phone for a supervisor and confirmation of my cancellation. Fuming, I posted the device on craigslist and sold it to someone willing to deal with an LG replacement. I went out and purchased a Lumia 920, partially to spite google (....a moot gesture im afraid since i love my nexus 7 and im not getting rid of it), partially because after using a vanilla jelly bean device nothing else running android measures up IMO, and mostly out of curiosity. Ive had issues with my google account for years that google cant fix, like a useless calendar because of endlessly multiplying events. This allowed me to set up a new outlook calendar. So far im very happy with my Lumia, and even though it doesnt have nearly the developer support, app selection or following as android, i think i will have it for a while. I mean hey, I've always got my nexus 7.
30 days after purchasing the Lumia I began to realize....its not enough. Yea it looks cool and can do the basics but its just not an android. I can't tweak it with tasker and I can't even use custom notification tones. I check out craigslist just to see what I could get for it and see that its still going for full price. I post it and take a look at my monthly statement. BLAM. A refund for my nexus 4 slaps me in the face. Turns out Google goofed and gave me a refund. Being the honorable man that I am, I called them. I know I know. Dumb move. I begin and email chain with a CSR that is utterly confused as to why I was refunded. I stop hearing from him and two days later have a missed call from a debt collections agency. I freak and call them back, but no one answers or gets back to me. I email the csr and the jerk tells me I shouldn't have received the refund and I will have to deal with the debt collections agency. After sending an email full of words I probably should use here like "you" and "f*ckhead" I research debt collections agencies and realize this doesn't add up. Why can't I reach them and why weren't they specific in the message they left. I begin to think that maybe it was a phishing call conveniently timed and it has nothing to do with Google. I call them back and hold for a "supervisor" and confirm, no they don't send people to collections, the asshole from the emails was probably new" and to enjoy the money, merry Christmas.
All of the hate drained out of me, I check my craigslist emails, and get rid of the lumia the same day. I planned on getting an S3 since the nexus aka white unicorn is impossible to get, but I see an ad selling one for 400 bucks. I pounce like a starving black panther and snatch that bad boy up.
Now I'm rocking a nexus 4. I do love it, although I have a slight data drop issue. Its better than then first one though since I don't need to reboot then phone to restore data. I will work on it a bit more before sending to LG.
that's my story. I hope that's the end of the Nexus drama for me
Sent from my Nexus 4 using Tapatalk 2
Wow that's a big story ..happy endings :thumbup:
Sent from my Nexus 4 using xda premium
Looks like your voice dictation is working well.
KJ
Some of that info is very interesting.
I can't believe you typed that entire thing from your phone! Must've taken 45min!
---------- Post added at 05:47 PM ---------- Previous post was at 05:47 PM ----------
Noncon said:
Looks like your voice dictation is working well.
KJ
Click to expand...
Click to collapse
Or that too
Yea the first half was copied from my previous post in the official shipment thread. The rest was key monk two finger swyping.
Sent from my Nexus 4 using Tapatalk 2
Too make a long story short... welcome back!
WOOT WOOT!!! :thumbup::thumbup::thumbup:
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
---------- Post added at 07:38 PM ---------- Previous post was at 07:38 PM ----------
galaxys said:
Too make a long story short... welcome back!
Click to expand...
Click to collapse
Best post all day. I like what u did there
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Dang ....welcome back
Sent from my Nexus 4 using Tapatalk 2
Where's the TLDR version?
Good to be back!
Sent from my Nexus 4 using Tapatalk 2
Hey OP. I just got my RMA and after using it for a day I've noticed problems with the radio. I keep getting disconnected all the time from the mobile network and it won't work again until I restart the phone. Also if I upload on the mobile network it becomes so unstable that it disconnects and reconnects a few times before it just stops working again.
Now this is a huge issue for me as it's a phone and it can't connect to the mobile network properly. So I reflashed the radio and shut down my device for a few minutes. Nothing changed and it's still unstable. Could this issue "go away" or am I faced with ordering and waiting for another Nexus? The issue I am having is real right? I am just in total disbelief that LG messed it up two times in a row.
Wifi works fine though. It's just the radio is so unstable even after reflashing it with the stock radio. (checked MD5 hash too!)
BUT there is one thing I did that could possibly be the reason I am having these problems so I need somebody that is an even better expert to double check if a nandroid restore from another Nexus 4 can cause this problem. I didn't want to have the hassle of moving everything so I just restored the nandroid backup from my first Nexus 4. It works fine and nothing is corrupt (again I checked the md5 hash!) but the radio just seems to fail A LOT.
So do I RMA. Yes or no? I am saying yes but I'd just like to see if there is a chance I am the one to blame because it's a hassle to go through this.
mines a rev 10 and ive never had an issue with data or disconnecting, but im running a custom rom and kernel. just a side note, random data and signal drop issues are almost always software related, so an update COULD fix it, or maybe a custom kernel
So right now I'm following this topic... http://forum.xda-developers.com/showthread.php?t=2084706
My first device disconnected anytime it seemed to switch towers. It only happened when I moved maybe 100 feet or more. And it didn't reconnect until a reboot. I tried flashing different ROMs and kernels and switching the sim but nothing fixed the issue. If I were you I would try stock with no restore just to cross it off the list, but it sounds like you should RMA it. My second device disconnects and reconnects every now and then, but its seemed to improve after flashing cm10.
Sent from my Nexus 7 using Tapatalk HD
Related
My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
I'm sorry about your adverse experience with Google CS, I truly am! But, maybe you should read the advice in your signature. I mean, you have told your story in pretty much every thread in the General/Question sections.
Hopefully everything will work out to your satisfaction. Good luck to you.
didnt i just see this thread in another part of the forum? OMG I SMELL SPAM!!!
I guess the premium you pay apple does give you something back... if you know what i mean
erica_renee said:
now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN
Click to expand...
Click to collapse
You've already made posts here saying that the screen on that particular nexus didn't come cracked, but it somehow ~crumbled~ under your thumb when you were using it. Remember ?
erica_renee said:
I had it in my hand about 30 minutes. checking it out letting google do its thing before unlocking it.No screen lift or movement at all on the left side.. so im thinking great.. So then im holding the tablet in my left hand with fingers behind the device thumb in the front right below the home key . I kinda grip Not pushing hard and the screen crumbles under mt thumb.. It looks as thou i thru a brick thru it ..
Click to expand...
Click to collapse
Also, do you see anyone else here typing in caps? .. don't you think there's a reason for that?
I think you mean Google could NOT care less about you. If they, as you say, could care less about you, then their disregard for you is yet to plunge to greater depths.
Erica I suggest you buy an Ipad next time.
Sent from my EVO using xda premium
This has nothing to do with the device breaking or working perfectly.. This is about there whole shopping refund situation..As far as those with the screen cracking . Google and asus knows this is a issue in certain situations. Asus sent me a email re-guarding the screen crack on my tablet and explained there was a metal shaving under the glass.
The issue is about them tying to say i sent them back the wrong tablet . a 8 gb version and trying to claim a refund on 16 gb version.. As far as spaming every post . this is the first time i posted about a refund issues. First time i posted about GOOGLE Outright telling me NO WE are not issuing a refund and we WILL NOT send you the device back or replace it...
I know this really does not belong on a development forum. But there are so many others as well that do not belong here.I can see how people who have had a perfect experience with google will just look over this thread or spam it as i see several have done. My whole experience with buying this device has been one hassle after another.Something you will not get from say Amazon.
Yes i created this thread to blow off some steam and also because i know Google is reading this Forum.
People have a right to know what Could happen to them... Thats all..
so i will say one more time . there is no issue with how the device was damaged . the issue is them claiming im trying to steal from them.
I do not think its google its the google Device store and there policy.There are many post all over about issues this is not the first...
shook187 said:
Erica I suggest you buy an Ipad next time.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Why a ipad .. the issue is with the google play devices store . Not Android or google development . Sometimes its not what you buy something but where you buy it that can damage the experience.. Things will break issues will come up. Its how a company handles them that count.. Thanks for the advice thou.
dparrothead1 said:
I'm sorry about your adverse experience with Google CS, I truly am! But, maybe you should read the advice in your signature. I mean, you have told your story in pretty much every thread in the General/Question sections.
Hopefully everything will work out to your satisfaction. Good luck to you.
Click to expand...
Click to collapse
Thanks . yes i know we all get carried away over a issue we feel so strongly to make known . But this is not something i have been posting in every thread . On the threads of similar issues with Google Device Customers. People have a right to know. I had to send them back a Perfect working device to prove to them they did not have it. I think people have a right to know
Thanks again..
My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Judging from the caps lock spam I suppose its just a rant ... I suppose
Sent from my Galaxy Nexus using xda app-developers app
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
I read it. Kind of confused though...
Sent from my Kindle Fire
Well that's no bueno.
And what are we supposed to do about this?
veeman said:
And what are we supposed to do about this?
Click to expand...
Click to collapse
The OP wants us to stop purchasing from google, I guess.
Sent from my Kindle Fire
I get it. There is a whole problem about the Nexus 7's screen thing. But I have bought a C90 numbered nexus 7 and is perfectly fine just like rest of the population had.
sounds like someone is having a wonderful day ....... not :laugh:
tl;dr is dont purchase from google as per OP...
OP - you posted in the correct place earlier. Please do not duplicate threads.
http://forum.xda-developers.com/showthread.php?t=1909227
Thread closed.
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
That sucks. Does it happen on all volumes or just max?
all the time..fml
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
That sucks munchy. I'm glad I got a good one. I hope you get everything straightened out.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
munchy_cool said:
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
Click to expand...
Click to collapse
Yeah I hate the way they do rma's at Google. Why not just charge you if you don't return the old one in a certain amount of time like most other companies? Is it your fault you got a bad one? No!
Sent from my Nexus 4 using Tapatalk 2
Thanks Ryan, lets hope I get a new one which is fine soon, I am happy that the one that I sent to John aka VT is good, the moment I found the f**king issue in my phone I emailed him to check his and his is fine, as I ordered 2 and assuming they both were from the same manufacturing lot I guess it's a bug in LG's assemble line
Good luck. Mine makes a very slight nose from the earpiece speaker. It kinda sounds like the soc doing it's thing. I imagine it's fairly normal. I don't have any sounds like you. I feel bad for you because we waited so long and now you got a dud. The one good thing about Google's method of RMA is you can use the old one as much as you like before getting the new. What I don't understand is they have our cc info on file and they still insist on holding the funds. You won't have to pay tax or shipping again though. I had to go through it twice with my nexus 7 so I know how bad it was.
At the same time I do understand why they do it because people could just file an RMA and take off with both devices by removing the card from wallet.
Anyway, I'm sure everything will work out for you. You are good people and I look up to your kindness bro.
Sent from my Nexus 4 using Tapatalk 2
Thanks again Ryan, you know how we roll ..bad things do happen to good people I guess
OP updated with some more information.
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I don't think so , if you can add a new card/account maybe you can as they send you a link wherein you already have the n4 already in cart and you click on purchase
Sent from my Nexus 4 using xda app-developers app
They only charge 349 for a 16 GB ; no taxes and shipping ; its just an auth on your card
Sent from my Nexus 4 using xda app-developers app
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
FallN said:
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
Click to expand...
Click to collapse
yeah ..they are sending another one in ..let's see when that gets here ...given there shipping issues I am not sure when a new one will come in and how good will it be
munchy_cool said:
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
Click to expand...
Click to collapse
Ouch man thanks for the video it the first time I could here this bonked up speaker for myself. Hope your new device is all you expect and more when you get it.
Sent From My Buttery Smooth LG Nexus 4
I guess mine is too borked to keep
Sent from my Nexus 4 using xda app-developers app
blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I have heard and I don't know if its true but I remember hearing that you can send in your faulty device then when they receive it they will send you a new one. I'd look into that cause that s just not OK to hold you at bay because you don't have additional funds for there f*ck up.
Sent From My Buttery Smooth LG Nexus 4
I've had zero issues with my N4, actually I love it! Only issue is the screen gets hot but that's expected.
Sent from my Nexus 4 using xda app-developers app
This phone should be recalled and we should all get new revised hardware with no issues and usb otg working. Fking ridiculous. I doubt my replacement will be any better and that's why i'm keeping the first phone until replacement arrives.
i've got same problem, although mine is not as severe. Most interesting part is that when I use google talk or skype, this problem does not exist, and it seems to come up only when making regular phone calls!
So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Only the first ones, all the new batches are fine...
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
New batches = ordered on or after 27th?
now what does that mean disabling a device.... it aint usable... ?
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2
yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
Click to expand...
Click to collapse
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Click to expand...
Click to collapse
I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.
facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
Click to expand...
Click to collapse
I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.
Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain
Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
from themobileshop? lol
No earpiece buzzing on my N4
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
jacklebott said:
No earpiece buzzing on my N4
Click to expand...
Click to collapse
Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2
supersain08 said:
from themobileshop? lol
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Click to collapse
haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
yes, it was a canadian deal. see here
Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
Click to expand...
Click to collapse
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
Click to expand...
Click to collapse
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
Click to expand...
Click to collapse
Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.