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AT&T Wont let me Return my Tilt!!!

I purchased the phone about a month ago, from the day I purchased it the camera did not operate correctly. I took my device to the store in an attempt to get it replaced with a new one. Unfortunately for me my camera just happened to work that day which was also the last day of the 30 day warranty. The guy pretty much said that he couldnt help me because my device worked, but then he gave me this number saying that if there is any further problems they will take care of it. So I call the ATT warranty department the next day (my camera broke again) and they said that they were sending me a REFURBISHED phone. I talked with them for 2 hours and they pretty much sait there is nothing they can do.
So I get this refurbished phone and right out of the box it looks of poor quality, I later find out that no matter what I do, the device will not charge. So I send in for another refurb which is of even worse condition and this one wont sync to my PC.
Do any of you guys have any ideas that could help I called the warranty department and coustomer care TWICE, asked to speak to both supervisors, threatened to change my entire family's service and they dont reply with anything except that the phone can not be replaced with a new phone. What do you think I should do?

dude that sucks!
ive never had a problem gettin a swap out.. and i bricked my first tilt..
u need to speak to managers and managers only, throw a fit make a scene in the store they'll work with u!

Learn from your mistake so you don't repeat it in the future. If you have an issue with a phone within the 30 day period, make sure it's fully taken care of within that time frame. Unfortunately you took some clerk's word for what would happen instead of double checking yourself.
AT&T most likely isn't going to do anything more from you. They have pretty good customer service and retention, but it is within their rights to give you a refurbished phone.
I also find it hard to believe that they shipped you two refurbished phones that right out of the box appeared to be of "poor quality." If the phone's had a shoddy appearance they wouldn't have been sent back out.
If your next replacement (refurb) is not functional, then tell them that it is getting ridiculous that you have had 3 replacments and they were all bad (again, I find that dubious). If the phone's are malfunctioning to any extent that you can't make calls (like a phone won't recharge) then they should be crediting your account on a daily basis when you can't use the phone.
Lastly, you can threaten to go to your credit card issuer (assuming you bought it with one) or to the BBB. Again, these are mostly threats, and I don't suggest you follow through unless you are truly getting bad refurbs 3 times in a row. Don't just take a negative attitude and look for problems becuase it isn't a new phone...you aren't likely to get one.
However, you could realistically cancel your service, and then refuse to pay any cancellation fees because they weren't honoring their end of the deal by providing you with functioning equipment. Even though you might have a leg to stand on....it will still probably get sent to collections and mar your credit.

Of the refurbs I got, these were in the condition I stated. When I called ATT they said something along the lines of 'every once in awhile a bad one slips through, but its pretty rare.'

I don't doubt a bad one slips through.... but two in a row....
What I am saying is third time is a charm...you can't keep getting bad ones
Also, I know how it can be mentally (as I would feel the same way) that a refurb just isn't as good and you would rather have a new one even if you saw a refurb pass every single test.
Try for #3 and if you are still out of luck...go with the other poster's suggestion and make a scene in the store

This reminds me of when i had the 8525 hermes. I was sent about 3 phones from them that were of bad quality. Bluetooth problems and yellowish tint screen.. The unwritten rule is that after 3 phones youre sopost to get a upgrade of the latest comperable model. Right now the tilt is the latest pocket pc but at the time, the tilt replaced the 8525 and thats how i recieved my tilt..
Moral is.... wait til the next ppc comes out and make a scene.. but also bring that point up to warranty replacement.

bengalih said:
I don't doubt a bad one slips through.... but two in a row....
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Click to collapse
Happened to me last week, two bad ones, and a third one that was good. It's possible, and somewhat probable for a scenario like that to occur. It's not like saying he put a million dollars on "00" at the roulette table and won

I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.

mtbjoe said:
I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.
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Click to collapse
well now we know why AT&T sometimes has such a sweet deal on refurb tilts LOL

Ok you said the second phone couldnt sync to pc. If you search through this forum I guarantee there is a fix for that.

Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.

deathpulse said:
Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.
Click to expand...
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HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA
Wow Sorry I'm not laughing at you, I'm laughing at the insinuation that they would actually care. The sad fact is T-Mobile Is worse in service availability. And Sprint? I wouldn't wish that on my enemy.
Here is a link: http://www.mobileburn.com/news.jsp?Id=4607

No BS this will work !!
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!

I understand what you mean, but I am completely unprepared to take them to court over such a minor issue. Im going to expend all of my other options first, I still have to go back to the store and argue there that it is there fault because they did not support there 30-day return policy in the first place. The man let me walk out of the store with a broken phone. I should have handeled it then but I didnt realize I would be dialing in and getting more refurbs.
Also, my third refurb arrived today, the device functions completely as intended. The problem now is that the keyboard on this new device does not seem very responsive, or at least, not nearly as responsive as the keyboard on my first device (which I still have). I am upset with this as my other Tilt is in premium condition, not a single scratch. I think I am going to return this one as well.

not good
hey I work for the company and
1. they kinda HAVE to exchange your phone in store if you got it over the phone, over att.com or at a corporate store. if you are within 30 days the rep should do the exchange, the rep u got was an A*&*LE. some act like the store stock and shipping cost come from their pocket.
2. if you get an idiot customer svc rep just hangup and call back , sometime u have to bend the truth. say u have a phone that drops calls ( they are afraid of this) and u tried ur friend's SIM card and still does not work correctly.
3. sorry you did not come to my store.(NY)
4. almost impossible to get a new phone through warranty or insurance.
5. if ya'll have any Q's bout stuff PM me.
out...

This is exactly why sometimes the "best deal" is not a good deal...
I only buy my phones from the bigger retailers, Best Buy & the company directly....
Mom & Pop shops, and online retailers:
- Cheaper up front, can usually get you the best deal if you read the fine print and agree
- Usually require a 2nd contract stating you will not change you plan (or features) within 6 months to 1 year or they charge you a penalty (usually $200 for removing OR changing the kind of data service from a phone like the tilt-- ex.: change from Unlimited data $30/month to Unlimited data & Text for $50/month, you broke the contract, they will charge you $200)
- Do not have to accept returns. Returns are done by companies as a 'favor' -- they are not required by US law (for most stores/products, some exceptions)
Big retailers or the Service Provider directly:
- Always have a return policy
- Almost never require a 2nd contract agreeing to keep features
- Usually $25 more for basic phones, up to $100 more for smartphones (they do not require Data, which most M&P/Internet sites give you $75-$100 off for getting and keeping for 6 months)
Other nice advantage of Big Retailers: If customer service at one place gives you no help and you're within reason to return it... go a few miles to another location and try again.... (again, if you're trying to return something 45 days later, you'll probably get no help where ever you go)

This wasnt a 'Mom and Pop' Shop, it was an official retailer. I was going to get the phone at a smaller AT&T but they said I would have to go to an official store that carried there high-end products. When I bought the phone the person I bought it from, I believe I have his buisiness card, but I will check later, allowed me to open the box in the store. He then told me if I wasn't satisfied I had 30 days for a return or replacement. I came back, 29 days later and they said that I had to call there warranty department because the device was not broken, and there fore he could not replace it. Essentially, they lied to me.

If it's not an AT&T corporate store, it's a Mom & Pop shop...
If they say "Authorized Retailer" they are not directly AT&T, they are reselling AT&T services and do not have to follow AT&T Corporate return policies...
Most of these locations are owned by individuals, or groups of individuals, as a business venture...
Keep in mind, anywhere from 50 to 85% of Wireless stores are NOT corporately owned by their service provider, and all of them (except T-Mobile) are allowed to put giant signs on the front of the building saying "AT&T" "Verizon" or "Sprint"... Sprint requires "Authorized Dealer" added to the logo, T-Mobile requires you to name your store something, and if you use T-Mobile logo it can be no more then 25% of the total sign space. AT&T I don't know the exact policy on their signage, but should require "Authorized Reseller" in the sign...
Of course, people can ignore these requirements, One of my old bosses did.. Hence why he's an old boss..

Quick Tip:
If they don't offer the IPhone they are not corporately owned...
At least in the DC metro area, every corporately owned AT&T store has a live active IPhone on display for customers to try

fizzie said:
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!
Click to expand...
Click to collapse
I worked for Acer Computers and they *****ed out with customers every single time something like this happened. This is sound advise

FML! Left my N7 on a plane.

So United has a horrible Lost and found system. I called them less then 30 minutes after walking off the plane. I wanted someone to walk to my seat and physically grab it. Since i was near the rear of the plane and the last one out of my row im pretty sure no other passenger would of grabbed it. All they could do is basically tell me to report it on the website and i "might" get a call. The thing is I know and have talked to a few flight attendants and it seems like a lot of the time there co-workers hide the stuff and keep it for themself. So instead of united actually doing a physical check it is pretty much as good as gone at this point. I really have no faith i will get it back. It was a flawless N7 16gb too!. Doubt I will buy a new one to replace it even though i really loved the device, I just have too much other things going on to afford it atm. So if I dont get a call/email in the next few days, it was nice being a part of these forums and loved the vibe here.

That sucks. Hope you able to get it back. Good luck!

This reminds me when I lost my old GBA case on a plane. It had so many good games in there, and the GBA itself. I still had my SP case though, that had the SP and games as well, so I didn't lose everything.
I miss you Nightmare in Dreamland.
Anyway, sorry to hear about losing your Nexus.

omg that is so sad. i almost cried reading your post.. I would hate to loose mine right now . It will come in handy starting next week. Wed i have to have a bicep tendon surgery..
boohooo
i so hope they do the honest thing and get it back to you

Get a case or sleeve that you can tether to your bag, belt, etc. Also, Case Logic LNE07 comes in red so it's hard to visually miss it.

Scythe024 said:
So United has a horrible Lost and found system. I called them less then 30 minutes after walking off the plane. I wanted someone to walk to my seat and physically grab it. Since i was near the rear of the plane and the last one out of my row im pretty sure no other passenger would of grabbed it. All they could do is basically tell me to report it on the website and i "might" get a call. The thing is I know and have talked to a few flight attendants and it seems like a lot of the time there co-workers hide the stuff and keep it for themself. So instead of united actually doing a physical check it is pretty much as good as gone at this point. I really have no faith i will get it back. It was a flawless N7 16gb too!. Doubt I will buy a new one to replace it even though i really loved the device, I just have too much other things going on to afford it atm. So if I dont get a call/email in the next few days, it was nice being a part of these forums and loved the vibe here.
Click to expand...
Click to collapse
United Airlines is the worst. From the most cramped planes with the worst seats in the industry, to the worst customer service there is. I used to fly Continental exclusively, but since the merger, no more. Good luck.

Any chance you had Lookout or some other tracking service installed? Sucks man. My wife is a flight attendant and she has turned in several Kindle's and what-not in, so perhaps there is a chance. Best of luck!

ExploreMN said:
Any chance you had Lookout or some other tracking service installed? Sucks man. My wife is a flight attendant and she has turned in several Kindle's and what-not in, so perhaps there is a chance. Best of luck!
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Click to collapse
yes i have lookout installed.

You never know, I found someone's kindle on a Southwest flight and took it right up to the counter. They said they had already hear from the passenger and knew whose it was. Messing with other people's gadgets is bad mojo.

Scythe024 said:
yes i have lookout installed.
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Click to collapse
Can you tell if it's still at the airport? If yes, that is a very good sign that it's probably been turned in (and someone turned it on and connected to wifi...but lets hope that was in an effort to identify you for good reasons). If it pops up online anywhere outside of the airport...it's pretty much gone. Hopefully you changed all your passwords to all your accounts too...notified any credit cards you have tied to any of those accounts, etc.

ExploreMN said:
Can you tell if it's still at the airport? If yes, that is a very good sign that it's probably been turned in (and someone turned it on and connected to wifi...but lets hope that was in an effort to identify you for good reasons). If it pops up online anywhere outside of the airport...it's pretty much gone. Hopefully you changed all your passwords to all your accounts too...notified any credit cards you have tied to any of those accounts, etc.
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Click to collapse
it wasnt able to locate it which leads me to believe it wasnt turned on and connected to wifi. I had google wallet active on there but no credit card tied to it, just the $10 that came free.

Scythe024 said:
So United has a horrible Lost and found system. I called them less then 30 minutes after walking off the plane. I wanted someone to walk to my seat and physically grab it. Since i was near the rear of the plane and the last one out of my row im pretty sure no other passenger would of grabbed it. All they could do is basically tell me to report it on the website and i "might" get a call. The thing is I know and have talked to a few flight attendants and it seems like a lot of the time there co-workers hide the stuff and keep it for themself. So instead of united actually doing a physical check it is pretty much as good as gone at this point. I really have no faith i will get it back. It was a flawless N7 16gb too!. Doubt I will buy a new one to replace it even though i really loved the device, I just have too much other things going on to afford it atm. So if I dont get a call/email in the next few days, it was nice being a part of these forums and loved the vibe here.
Click to expand...
Click to collapse
If you bought it with a credit card you might have some buyer protection like, replacement for stolen or broken items. I buy everything with American express, I have a 90 day window in which they will replace if lost, stolen, broken, etc.... Plus they extend any warranty an additional year...
Visa has something like this on a few of the cards...

Scythe024 said:
it wasnt able to locate it which leads me to believe it wasnt turned on and connected to wifi. I had google wallet active on there but no credit card tied to it, just the $10 that came free.
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you need to input your passcode anyway, unless you have it stored in your tablet for someone to find out

I am really surprised that Google doesn't have an easy way to register our devices. Every Android device has numbers associated with it that can't be changed. The MAC addresses for both the WiFi and Bluetooth interfaces are unique, so every device that has either of these radios could be identified. It should be part of the OS that these tablets can't install any software if the registered owner reports it lost or stolen. If the device has cameras, a picture should be taken when it's connected to the internet. These pictures could be retrieved when a valid case number or subpoena is provided. At least a warning should appear on the tablet saying it has been reported lost or stolen. Make it a pain to use a misappropriated tablet.
Yes, I know there are programs out there that do this for you, but they are easily circumvented by doing a full factory reset of the device. Come on Google! Take a bite out of crime!

Jroyd said:
I am really surprised that Google doesn't have an easy way to register our devices. Every Android device has numbers associated with it that can't be changed. The MAC addresses for both the WiFi and Bluetooth interfaces are unique, so every device that has either of these radios could be identified. It should be part of the OS that these tablets can't install any software if the registered owner reports it lost or stolen. If the device has cameras, a picture should be taken when it's connected to the internet. These pictures could be retrieved when a valid case number or subpoena is provided. At least a warning should appear on the tablet saying it has been reported lost or stolen. Make it a pain to use a misappropriated tablet.
Yes, I know there are programs out there that do this for you, but they are easily circumvented by doing a full factory reset of the device. Come on Google! Take a bite out of crime!
Click to expand...
Click to collapse
Someone on another thread said that somebody sold them a Nexus 7 that was apparently known to Google as stolen, and I guess Play access was disabled or something, I don't know the exact details though...

An app is only easily removed if it is loaded as a user app. If it is am system app a standard reset went be enough. On the other hand maybe they will be smart enough to take it further.
Sent from my Nexus 7 using Tapatalk 2

A very similar thing happened to me on a BA flight inbound to heathrow years ago. On that occasion i left a case containing some sennheiser noise cancelling headphones and an ipod nano in the seat pocket. I realized just a short distance from the gate and went back but they wouldn't let me back on. They never found for me either. I was eventually told that "I think someone has add it mate".

Jroyd said:
... If the device has cameras, a picture should be taken when it's connected to the internet. These pictures could be retrieved when a valid case number or subpoena is provided. At least a warning should appear on the tablet saying it has been reported lost or stolen.
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Click to collapse
I have my devices set to take front and rear photos on evey boot and on multiple incorrect passcodes which are uploaded staight to dropbox and google plus. They also text each other with gps coordinates on every boot. Again, this is only useful if the thief doesn't factory reset or flash a new rom.
I wonder if devs could implement a passcode for cwm et al to secure the flashing process?
Sent from my GT-P7500 using xda app-developers app

goto play.google.com and install plan B remotely, youll be able to track it once it's online, as long as it's still tied to your google account
---------- Post added at 06:15 AM ---------- Previous post was at 06:14 AM ----------
drhunter said:
I have my devices set to take front and rear photos on evey boot and on multiple incorrect passcodes which are uploaded staight to dropbox and google plus. They also text each other with gps coordinates on every boot. Again, this is only useful if the thief doesn't factory reset or flash a new rom.
I wonder if devs could implement a passcode for cwm et al to secure the flashing process?
Sent from my GT-P7500 using xda app-developers app
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Click to collapse
This was discussed before but i think they said they couldn't because it could lock you out of your device

Slate on a plane!!
Sorry, just had too
I read on Google's help pages that they can remotely lock a device so might be worth calling them. If someone can't use it they might put it back in lost property or something.

Returning my Nexus 7 to Google Deutschland

Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0

That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...

once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up

google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..

UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!

lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
Click to expand...
Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.

So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.

Antenna issue and HORRIBLE customer service w/ Verizon

I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).

This is in the wrong section. I apologize.

That's their normal policy, one year from original purchase, it's not extended if you have it replaced.

mjones73 said:
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
Click to expand...
Click to collapse
I understand that, but I believe when a supervisor of the company blatantly says the LG G2 has these issues widespread that steps should be taken to ensure a customer isn't stuck with a bad device.

That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.

kylelipp said:
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
Click to expand...
Click to collapse
I said the exact same thing about it being covered and I purchased the phone new and it has no issues physically. I'm dealing with tier 2 now. I appreciate your reply!

I've been trying for years to get coverage upgraded(along with others) in a fringe(but "wealthy" area surrounded by water on all but one side[coverage excellent 2 blocks away] ). Next they will tell you to purchase a fem cell and saying they are "fixing" the tower. GOOD LUCK!
Sounds like an issue with the phone though. If you are still in 1 year warranty, contact LG for new. Otherwise deal with refurb and good luck with that extension.

Omg the same thing has happened too me.. This is my 5th LG g2 the other ones all had the same problem were the screen had dead spots. After talking to a million people. Last time I finally went to a Verizon store and the lady showed me a tablet that said this is a known issue. After I was told they never heard of this happening before at ALL, EVER! So before I left I asked the lady if this happens AGAIN with this handset will they give me a different phone or credit me and upgrade? Because if they posted in this phones website on their store " currently this phone has a manufacturer defect with it's software and you may have to wait for a software upgrade for your phone to work correctly" I WOULDNT of BOUGHT THIS PIECE OF SH!#!! And she said "no sir your going to just have to wait for them too push a software upgrade if you don't want to pay for a new phone or use another upgrade" I am so mad about this I almost broke the phone in half and was going to cancel my account and tell them they will never see a dollar towards the disconnect fees. **** heads! I can't believe Verizon.. It's just crazy they won't work with me on this. I wouldn't of got this phone if I did a little research and seen these issues everyone is having. I was gonna get an m8, motox or s4/5... Should have on another carrier.

Is this a recent development? Or has it happened since you've had the phone?
I say this for a specific reason. I had issue retaining a reliable 4G data lock after I had installed the 24A OTA update. I figured it was the custom ROM I had installed and so posted in that thread. Several people replied saying they had similar issues and replaced their SIM card and the problems went away.
So I followed their suggestion. It fixed the problem immediately. The Verizon rep at the store who replaced my SIM told me something very interesting. Apparently, the OTA updater has a tendency to fry SIM cards, and its not limited to LG, or even Android, phones. Apparently when the latest iOS update was released, a large percentage of devices has their SIM cards fried to various degrees. He even implied that some people couldn't get any service, phone or data, until they had their SIM cards replaced.
If you think the issue started near the time of an OTA update, or even if it didn't, it might be worth going to down to a Verizon store (not one of those Authorized Retailer hacks) and request that you are having issues and want to try swapping your SIM card to see if it fixes the problem. They should be open to this.
Now, not only does the SIM card contain the information necessary to determine which cell towers to connect to, it also contains all the encryption keys necessary to encrypt all communications from the phone to the cell towers. But, it does not pass the keys to the phone. All the data is passed through the chip on the SIM card, and that chip does the encryption. The encrypted data is then passed back to the phone for radio transmission to the towers.
So, if the SIM card got fried somehow, it could completely butcher all communications. Its by no ways a guaranteed fix, but its worth a try. It doesn't cost anything but some time (which is always a frustrating cost).

I had some major issues over all their s3 refurbs they sent me. I filed a complaint with the Better Business Bureau and bam I got a call from a manager who hooked me up with a different phone....which then had a bad speaker on arrival. But the second DNA I received worked flawlessly. Lol.
Just need to remember to be patient and cooperative with them. Don't yell or anything because if your nice then they do more to help.
Sent from my VS980 4G using XDA Free mobile app

You should look into adding the 2 bucks a month extended warranty to your line if you can. You'll always have manufacturer defect protection for any phone you put on the line (at least that's how it is for me) regardless of how old it is or where you got it from. Verizon's policy is (as far as I know) to replace the phone, but the certified like new phone they replace your phone with only comes with one month of warranty (or less).
If you don't agree with verizon's policy regarding warranty replacements you could contact LG and they will have you ship your phone to them, they will attempt to fix it, and if they can't they will send you a new phone, but I believe that they will give you a new 1 year warranty, unlike Verizon. That will prevent you from being SOL if the issue occurs again, but you'll be phone less for a week or so.
I'm not 100% about all of that, but as far as I know its all correct.

Phone becomes locked to carrier with first SIM insertion

I am very annoyed. I bought a P20 Pro in Twilight from Car Phone Warehouse, in the UK; it arrived yesterday. On first boot it showed Huawei 1st and 2nd splash screens. All subsequent boots with a Three network SIM installed all show the 2nd boot screen as a pig-ugly Three logo. Shutdown is the same.
Its a bit like me buying a broadband service from British Telecom. And as soon as I connect up my router, they send a man round to repaint my front door with their logo! How can this be?
.
But there's more; my browser home-page was set to Three; why-on-Earth? Who in their right mind would want Three as a Homepage? Doh! And they also scattered a few odds and sods of applications for me to remove.
I had a look around and it seems there is a 'cust' folder at / which has stuff to decide if its EE O2 Vodafone or Three. And it crams cr-a-p in you do not want or need.
Removing the Three SIM and trying an O2 SIM did not remove the Three banding. So that means if I wanted to sell it at some point next year I would l would not get as much as if it were free of the THREE grot..
Today, I took my phone back and got a refund. But I've got a complaint running with Three and I'll take it all the way to the Ombudsman. I'll also contact the THREE CEO. I also include contact details from Companies House for their CEO for anyone else who may wish to direct their displeasure at a phone being defiled in this way.
HUTCHISON 3G UK HOLDINGS LIMITED
https://beta.companieshouse.gov.uk/company/03918124/officers
CEO DYSON, David Richard
Correspondence address
Star House,, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH
How do the Telecoms get away with this sh-i-t?

Did you buy it as being on the 3 network with a 3 SIM? It is annoying as CPW phones are normally unlocked but it is no different than if you had bought it direct from 3 - is it?

I bought mine in CPW and so such problems, had Vodafone and EE sums in it.

Rheumatoid said:
Did you buy it as being on the 3 network with a 3 SIM? It is annoying as CPW phones are normally unlocked but it is no different than if you had bought it direct from 3 - is it?
Click to expand...
Click to collapse
No I bought it as a SIM free (thus unlocked) phone.

gmlogan said:
I bought mine in CPW and so such problems, had Vodafone and EE sums in it.
Click to expand...
Click to collapse
What region code do you have? Mine was C782.

croques said:
I am very annoyed. I bought a P20 Pro in Twilight from Car Phone Warehouse, in the UK; it arrived yesterday. On first boot it showed Huawei 1st and 2nd splash screens. All subsequent boots with a Three network SIM installed all show the 2nd boot screen as a pig-ugly Three logo. Shutdown is the same.
Its a bit like me buying a broadband service from British Telecom. And as soon as I connect up my router, they send a man round to repaint my front door with their logo! How can this be?
.
But there's more; my browser home-page was set to Three; why-on-Earth? Who in their right mind would want Three as a Homepage? Doh! And they also scattered a few odds and sods of applications for me to remove.
I had a look around and it seems there is a 'cust' folder at / which has stuff to decide if its EE O2 Vodafone or Three. And it crams cr-a-p in you do not want or need.
Removing the Three SIM and trying an O2 SIM did not remove the Three banding. So that means if I wanted to sell it at some point next year I would l would not get as much as if it were free of the THREE grot..
Today, I took my phone back and got a refund. But I've got a complaint running with Three and I'll take it all the way to the Ombudsman. I'll also contact the THREE CEO. I also include contact details from Companies House for their CEO for anyone else who may wish to direct their displeasure at a phone being defiled in this way.
HUTCHISON 3G UK HOLDINGS LIMITED
https://beta.companieshouse.gov.uk/company/03918124/officers
CEO DYSON, David Richard
Correspondence address
Star House,, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH
How do the Telecoms get away with this sh-i-t?
Click to expand...
Click to collapse
Is it actually sim locked to carrier or network branded to carrier. Hopefully just the latter as I've got 2 the first one once I inserted a O2 sim then restarted and downloaded a few O2 apps but no O2 splash screen. I've not tried inserting my Vodafone sim yet, really hoping its not simlocked to O2.
Sorry off topic but I made a question about shortcuts in the question and answers section. It's just a simple question, but i dont think anyone will bother to answer. Just wondering if someone could take a look and try and help me. Thread is just called shortcuts. Thanks lol.
Sent from my [device_name] using XDA-Developers Legacy app

And as a bit extra. I do not use Facebonk; never have; never will. And reading the news today about Suckerburg, in a while no-one will. But if you look under Apps there are three Facebonk system level apps running in addition to the one in the app drawer that I immediately removed, when setting up the phone. They are busy collecting your data no doubt. They can be disabled. But I'm starting to dislike Huawei.
They're all at it, though. I have Sony TV. I don't use Netflix; prefer to torrent; but my TV is calling Home to Netflix all the while even when 'off'!

jadaress1 said:
Is it actually sim locked to carrier or network branded to carrier. Hopefully just the latter [snip]....
Click to expand...
Click to collapse
Hopefully neither!!! if you bought it as SIM free no-one has any right to defile your property with their branding!

The Phone remains unbraded, even if it looks like that. Just do a factory reset and insert a SIM from another carrier and it's going to install it's apps and customizations as a so-called "Firmware Update". The carrier customizations are installed alongside the regular OTA Updates, so you even won't have to wait for updated customizations if a FW update becomes available This is part of the deal between Huawei and the different carriers to keep phones branding-free and still be able to push apps and other carrier-specific optimizations to the phones. Like it or hate it, it's up to you.

croques said:
What region code do you have? Mine was C782.
Click to expand...
Click to collapse
C636, dual sim

croques said:
Hopefully neither!!! if you bought it as SIM free no-one has any right to defile your property with their branding!
Click to expand...
Click to collapse
I know, might just stick with my S9.. We'll see
Sent from my [device_name] using XDA-Developers Legacy app

gmlogan said:
C636, dual sim
Click to expand...
Click to collapse
Well that's not a European phone but Asia/Pacific. It works .... mainly ... but in the countryside you may have problems as the long range 800 and 850 MHz bands are missing. Did you know when you bought it that it wasn't for this region?
And did you get problems signing in for Huawei ID?

Three phones are supplied unlocked, so it hasn't been simlocked.
Factory reset should remove branding.
Sent from my CLT-L29 using Tapatalk

orangecroc said:
Three phones are supplied unlocked, so it hasn't been simlocked.
Factory reset should remove branding.
Sent from my CLT-L29 using Tapatalk
Click to expand...
Click to collapse
Firstly it wasn't a Three phone! I bought it SIM free from CPW - an independent retailer of phones as far as I am aware.
And secondly, no, when it was factory reset it retained the Three branding. In the CPW shop the assistant put an O2 SIM in the phone and it still remained Three on the splash screen.
Aavion posted earlier
aavion said:
it's going to install it's apps and customizations as a so-called "Firmware Update". The carrier customizations are installed alongside the regular OTA Updates, so you even won't have to wait for updated customizations if a FW update becomes available
Click to expand...
Click to collapse
if I understand Aavion he's saying the branding will disappear after a while. But that only happens for the big four Telecoms. If you've a Virgin or GiffGaff or Tesco SIM in what happens then? I bet your life the phone will remain on the last brand recognized.
So we know the C782 is branded. We know that some bums are selling C636s seemingly VAT free from Hong-Kong and Ireland. And they remain unbranded but compromised; they do not have either 800 or 850 Mhz radio bands - the longer wavelengths that penetrate buildings and give a better reception, and very necessary in the UK.
Here is a short video of a C636 failing to work with Android Auto:-
https://drive.google.com/open?id=1OYpgqqlnOLXn3aPam8_4tIltvm82xeCl
Anyone with information about the branding on C432?

croques said:
Firstly it wasn't a Three phone! I bought it SIM free from CPW - an independent retailer of phones as far as I am aware.
And secondly, no, when it was factory reset it retained the Three branding. In the CPW shop the assistant put an O2 SIM in the phone and it still remained Three on the splash screen.
Aavion posted earlier
if I understand Aavion he's saying the branding will disappear after a while. But that only happens for the big four Telecoms. If you've a Virgin or GiffGaff or Tesco SIM in what happens then? I bet your life the phone will remain on the last brand recognized.
So we know the C782 is branded. We know that some bums are selling C636s seemingly VAT free from Hong-Kong and Ireland. And they remain unbranded but compromised; they do not have either 800 or 850 Mhz radio bands - the longer wavelengths that penetrate buildings and give a better reception, and very necessary in the UK.
Here is a short video of a C636 failing to work with Android Auto:-
https://drive.google.com/open?id=1OYpgqqlnOLXn3aPam8_4tIltvm82xeCl
Anyone with information about the branding on C432?
Click to expand...
Click to collapse
My c782 is not carrier branded. It's sim locked to three ireland as I bought from then. After 140 euro of top ups, I can get sim unlock code for free.
Sent from my CLT-L09 using Tapatalk

Mine was purchased through O2 directly online, it has no branding, and it currently using an EE sim card.
I would place the blame with either 3 or carphone not Huawei.

My C782, was bought online for an O2 contract but branded itself 3 when I put my other contract's 3 sim in.
The branding is in the Cust folder in root. It has folders for EE, 3, O2, Virgin & Vodafone, although the 3 folder is the only one with a custom bootanimation in it. I don't know if this is because the others were deleted when the branding took place or if 3 is the only network that changes the bootanimation, you'd have to unpack a C782 rom to see.
Unlocking the bootloader appeared to produce a full reset, including clearing internal memory (at least it did on mine), so one would imagine that relocking, unlocking (& maybe flashing new update) would return the phone to unbranded. Unfortunately I unlocked the bootloader before putting the 3 sim in, so I don't know

Still angry - draft to CEO of Three
David Richard Dyson
Chief Executive
Hutchison 3G UK Holdings Limited
Star House,
20 Grenfell Road,
Maidenhead,
Berkshire,
SL6 1EH
Dear Dave,
I wouldn’t normally have the temerity to address a Chief Executive by his given name; I see you post it around the Three website though, so I trust it will be acceptable to you; accept my apologies if not, Dave.
I write about my experience with Three over the past 9 months and recently. Forgive my long-windedness, my style and any poor erudition you may discern. I wish to appraise you of all circumstances fully. I would imagine any CEO with his/her finger on the pulse of their business would gladly accept raw customer feedback.
I will start, out of sequence, with recent happenings. This is going to be very raw – I’m very still angry. My prose may betray me.
On Tuesday of this week I ordered an Huawei P20 Pro phone from Car Phone Warehouse. I bought it SIM free and paid nigh on £800 for its bright-shiny newness. It was a wondrous thing to behold and I began to like it immediately. I placed my Three, monthly contract, SIM in and switched on. During set-up I was a little concerned to find an application open; one of yours which required me to accept something or other. I did not wish anything of Three on my phone but could find no way of going forward in the set-up process. So I shut the phone down and restarted. I don’t suppose you can imagine my consternation, my growing anger, my rage even, when I saw a Three logo on the second splash screen of boot-up.
When I was able to look closely at MY phone if was littered with your, (well, Three’s; I’m using ‘your’ and ‘you’ for the Three body corporate; I’ll leave you to interpret), dross…. My phone was littered with your dross. My browser had been redirected to always start on Three! There was a Wuntu app and I guess a Candy-Crush wannabe also littering my phone for which I had no need. You’ll no doubt say customers like this. No Dave, we don’t!
I do have to ask the questions. Why? When did I give Three permission to do this? Why can’t I remove all it? Apps and the home screen setting went easily enough. The splash screen was written in to place with system wide permissions and only apps signed with an Huawei key can do this, as you know. So that means you conspired with Huawei to do this to me! You had meetings about it; you thought it would be a - ‘good idea’. For whom? Who in their right mind would ever imagine, even in the wildest depths of stupor that phone users would like to have a crass, badly drawn figure 3, looking as if it has dragon scales, to adorn their phone. All displayed on the brightest eye-screwingly bright-whiteness. I really cannot fathom the stupidity; the arrogance, the paternalism you must exhibit to allow you to make these assumptions for me, Simply crass, Dave, on your part in 2018. And be in no doubt, ‘you’ and ‘your’ here refers to the personal you.
To be be clear, Dave, I bought a phone from an independent retailer, I purposely avoided Three stores and, excuse me, I don’t normally revert to the vernacular but it seems the only way to express my rage, I find your **** all over my phone! How can this be? By what right do you do this?
Imagine for moment you have changed broadband supplier at home. (I mean ‘you’ the person here. I’m sure you get it.) The new router arrives and you connect up, you enter the password and start web-surfing. A moment or two later a van pulls up outside and workmen start to repaint the front door of your house in the colours of the broadband provider’s logo. But more, the workmen enter your house, unasked, and reset your computer to always start at the broadband providers home page in the style of the now defunct AOL and Compuserve. But, still more, the workmen then proceeded to place scatter cushions with cartoon prints around the sitting room.
I imagine you would be outraged at the defiling of your home in this way.
I am outraged that Three has defiled my phone. I am so outraged that the phone was returned to CPW for a refund yesterday.
What can you take away from this, Dave? Well, I note you are one of those policy-on-paper guys. It’s so easy isn’t it. You have an 11 o’clock with a few other execs – they’re only a bit younger than me I see and likely over-the-hill too. You all throw something together that you think will impress the punters; you put it out there and go to lunch. But you’ve forgotten it all since haven’t you, Dave?
What is your policy now? What is it that your mission statement says?
Let me show you part of it:-
Our commitment to #makeitright is reflected through the way we do business.
We’re dedicated to running our business responsibly.
From respecting human rights and upholding ethical standards to using innovation to make things better for our people, customers and communities.
We recognise the positive impact that we can have when we make the most of our skills and resources to address some of the most pressing social and environmental issues. Especially when we engage our people, customers and supply partners to achieve more together.
How does any of that fit what you have done to my phone, bought entirely independently and now defiled.? A factory reset and a non Three SIM inserted did not remove your splash logo on start-up and shutdown. So straight our away the phone has it’s second-hand sale value reduced significantly. Your decision did that; responsible; ethical, you think? Respecting human rights; do you? My right is to have a phone as I bought it; all I buy from you is airtime and the carriage of my data packets, that’s all; nothing more. Do that and you might begin to be ethical and make things better for people, but at the moment you are just dishing out grief.
To #makeitright I suggest you ask one of your developers to write an app to remove your pernicious dreadful defiling dross. Get the app written; release it into the wild and apologise. Go on #makeitright!
And while I’m talking about #makeitright, why is it that the data rate for a text message or multimedia messages per megabyte costs tens or hundreds of times the cost of a IP data per megabyte. I’ve never understood why you do that; ethical, responsible? No, I don’t think so; and I bet you don’t too. Go on Dave, #makeitright!
To continue about making things better; who on earth designed your logo? Was it even designed professionally? There are no two ways about it, Dave, it is ugly and to me, meaningless. I hope you didn’t pay much for it! The blooming thing is a lighthouse consuming God-knows-what number of milli-Watts before the phone’s brightness control comes on stream. It blasts the screen with full power to every red, green and blue light emitting diode. (Yes, I had an OLED screen.) That’s really clever of Three isn’t- help deplete the battery for no good reason; (that’s irony there, Dave). Save battery! Invert the colours! Save lives! Invert the colours! (Wasn’t there a French hostage recently too afraid to turn her phone on, fearing the screen light would be spotted by her captor?) But you haven’t thought around this have you? You’ve been there long enough in Maidenhead though. Shame on you. Perhaps you’ve risen to peak incompetence – I don’t want to be be rude but people in Human Systems sometimes do get to a level and coast along in a fuddle. Is that you now, Dave?
So – where did we get to. We decided you are a policy-on-paper sort of guy, rather than actually putting policy into action. I don’t suppose anything I say will get you to change. People don’t generally. But optimism drives me to give it a go!
Guys on xda-developers.com tell me that only Three in the UK customize the Huawei splash screens with their logo. I wonder why the others were so constrained? What do they know that you don’t,, Dave? Perhaps they are more policy-in-practice people – do you think that might be it? Perhaps they listen to their customers, Dave. Could that be it?
Now I started my rambling whinge, for this is what it is, saying that all the dross you’ve been putting my way started 9 months ago. I was in New Zealand visiting my grandchildren when my phone rang in the middle of the night (New Zealand is 13 hours ahead, remember). Next morning a web-search revealed it was your lot; making a sales call I suppose. And it kept on happening.
My sister, back in the UK, was quite ill at the time and I needed to check who was calling because the call could be important. But Three kept ringing me nightly – 2 or 3 am. Each time I duly refused the call. Eventually I downloaded a call blocker. But that did little good because you’ve got many conjugations of number endings for your call-centre. So I might block 0333 338 1021 but next time the last two-digits would be something else. So all that repeated calling you do when calls are declined, ‘ethical’ is it, Dave, in your book?
Repeated calling in the middle of the night; ‘using innovation to make things better for our people, customers and communities’. Could Three not detect I was roaming, Dave? Did no-one there ever think that calls might be a nuisance in different time zones, Dave? (Dave, know this: I, and many other people, always find them intrusive, I’m a pro-active consumer, Dave. I tell you what I want. I don’t want you telling me; ever.) Whenever I sign-up anywhere I always refuse marketing. Its academic now, the GDPR will close your abuse-of-process down. From today your customers can set the dogs on you; and about time too.
But you are a policy-on-paper guy. You don’t have to worry about all this do you? The web page looks lovely; that’ll get the punters in! You’ve got to have come from a PR/Marketing background haven’t you? You are not like normal people. I met a woman once who was a rep for a pet food company. She really believed her products were superior to those of her company’s competitors. Is that it, Dave? Do you think Three is superior? Let reality bite, mate. Take a user-trip around Three as any customer might. You’ve never done that, have you?
I walked into a Three shop today and discovered that because I’m SIM only I don’t get access to your 800MHz band; ‘4G Voice’ I think he called it. Why, Dave? My money not good enough? Why am I on a second-class tier with less signal strength in buildings and in the wilds than those Three users who bought a Three phone? That cannot be right, Dave, can it? You are not really ‘respecting human rights’ by discriminating against me, are you. (I agree, a bit of a stretch this one but I could probably make a good case if I gave it some thought.)
Ah! I just had a thought. The FCC in the USA, most likely on the payroll of the corporates, are trying to get a two-speed internet; pay more and go faster; is that what you are planning Dave? Some businesses in the USA want it; the thinking populace at large doesn’t and they cynically know they will get no benefit, just increased prices and slower routing. They will be screwed!
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I know things didn’t go too well with your OFCOM appeal, Dave, and you only have a tiny bit of 800MHz spectrum you got from EE. Shame! Are you trying to make a feature of the mess you are in and the tiny bit of bandwidth you have? “Let’s call it ‘4G Voice’ and no one will know what it is and we can use it for sales pitches to the undecided. ‘If you buy our phone, Madam, we’ll give you free 4G Voice!’”
Voice-over-WiFi that kicks in when the phone signal is weak was a discovery on the Huawei too. You’ve been with-holding that from me as well. And that is not justifiable either Dave. Ethical, responsible? No; not Three.
I engaged your complaints procedure two days ago. I found myself interacting with Resolver.com. Well, OK, you’ve farmed complaints out; saves getting down and dirty doesn’t it? I made a complaint about unwanted Three branding defiling my property. The quite-serious complaint I’ve already explained to you was sent off. I received a message back the following day asking for name, address and phone number. All that information I gave the day before and was on the form that Resolver returned, printed plainly as part of the message. Clearly the handler decided to bat the case away for someone else to deal with. It happens. On my watch they would be helped to find employment suitable for their aptitude. Also, though, I was asked for my Date of Birth. I refused to give it. All the stuff I was being asked is exactly the kind of information hackers use to take over an identity. And I know nothing of Resolver.com and their bona fides. Now with GDPR you might think a bit more about the stuff you ask for. I would be identifiable to Three well enough from my name and telephone number; the last four digits of my bank account, the account which you debit monthly, would prove it was I. A small system change made by Three now and a future data leak at Resolver.com becomes less concerning. Got anyone in IT thinking about this? They probably do and already have. You look a fun guy though, I guess the golf course beckons quite often so you don’t get to hear wise counsel all that much. You’ve written your policy – and – well - the place runs itself doesn’t it?
And finally, today I contacted Three for a PAC code. Annie, bless her, was in an Indian call centre. She couldn’t understand me and I couldn’t understand her. Oh!! What a time we had, Annie and I! If communications engineering is your thing, then you’ll know preventing extraneous signal noise is vital. The noise on the channel this time though was not about signal processing, but simply human variation and accents, plus age-related hearing loss, all conspiring to make verbal communication difficult and stressful. When eventually she accepted I really was wanting to be away from Three I got passed to Rama; with slightly better English pronunciation and clarity of speech. But she too thought I might want to stay. Reading all the foregoing you might understand when I ask ‘why, in their right mind, would anyone want to’?
What do I take away from this? Huawei and the big four UK Telcoms are doing deals with each other that impinge on my rights and resale value of my phone; Huawei and the big four are to be avoided. The others of the ‘big four’ are not nearly so evil as Three. I judge people and businesses by what they do not what they say they do. More vernacular coming; I’m still raging.
I was only paying you 15 quid a month so I’m of no consequence. Enjoy your 9 holes of golf and lunch but kindly know you’ll **** on me no longer. But, for heaven’s sake, put your company policy into action and think a little bit, would you, Dave!
Yours sincerely but still very angry,
ps. The resolver.com is still running; I have heard nothing meaningful today from anyone at Three; I guess it will drift towards the Ombudsman and OFCOM sooner or later.

Wow, that's quite the opus! Looking forward to seeing what sort of response you get. I bought directly from Three but still unhappy about having the branding and the crappy apps foisted on me, not really much room to complain though.

shadowgolf said:
.... still unhappy about having the branding and the crappy apps foisted on me, not really much room to complain though.
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You have every right to complain!! Why should you have a defiled phone?
Dave's address is above write to him and tell him he's a scumbag!