RAZR i Help Guide - RAZR i Q&A, Help & Troubleshooting

Hi, no thread similar to this appeared when I prepared to post...I wanted to create a thread for questions for anyone new to Motorola (like me!), this is popular in some other phone areas. Any major tips can be labelled in the first post for example, so the next new user can quickly find the most asked questions easily.
Also, because it's the Q&A section, anyone feel free to ask any question! :victory:
Rooting
Motorola says it voids warranty
Bootloader
You can unlock the bootloader in the phone to use custom ROMs and modifcations to your phone. Doing this automatically voids warranty, according to Motorola, and you should only do this if you read the instructions very carefully. It is very easy to brick your phone with an unlocked bootloader.
Avoiding a Bricked Phone
A bricked phone means one which does not switch on or work normally. If you can access the recovery menu or use software on your computer to restore the phone, then it is called a 'soft brick'. If you cannot switch on the phone, connect it properly to computer software or access the recovery, especially if there is no LED when you do this, then it is likely a 'hard brick'. You should be aware that while some phones can be fixed when it is 'hard bricked', the RAZR i, for now, is very hard to unbrick from this state. You should read as much as possible before you modify your phone to prevent a hard brick. Here is a thread dedicated to this.
Flash an Original ROM to your RAZR i
You can find a guide on this here with all of the tools needed to do this. Note - this does not fix "service required, code corrupt". This tool is useful for fixing an OTA brick or for testing different ROMs on the same Android version level - stay on Android 4.0 or 4.1, do not move from 4.1 to 4.0 or a you may brick your phone. Downgrading 4.1 to 4.0 with RSD Lite definitely bricks your phone.
RAZR i Specifications Quick-View
Specifications Quick View on GSM Arena
Jelly Bean Update
It's available on some networks and non-network locked devices already, anyone you can't download it yet should have it
by early March.
Problem with Jelly Bean update? Did it say 'must register Motorola services account', 'error'? You must reset your
phone to factory settings, make sure you SIM card is properly inserted when the phone is booting again. Now it should
be fixed.
Motorola advise to reset the phone entirely after upgrade to Jelly Bean.
Motorola Support
RAZR i forum, questions, registration, live chat and email support
Software Update Notice
Official Specifiations of RAZR i
Downloads
RSD Lite v6.0
SBF Files for RSD Lite (Original ROMs)
Official Motorola RSD Lite Flash Guide
Short RSD Lite Flash Guide
Motorola Drivers
XDA Flashing and Recovery Tutorials
Flashing and Bootlooping
Happy modding
-----Reserved-----

Rooting - OK I just got official word from Moto...yep it's void if you root. You can still get your device repaired, but an 'out of warranty fee applies'.

Mahlzeit zusammen,
benötige gerade ein wenig Hilfe mit meinem XT910. Habe nach Update auf CWM Recovery nach dem Booten plötzlich den Screen "Encryption Unseccsful" bekommen. Hatte leider vergessen meine persönlichen Daten vorher zu entsperren.
Ein Full Wipe und auch die Option im Bootloop das Handy zu reseten führten immer wieder zum Screen zurück, dass die Datenentschlüssung fehlgeschlagen ist.
Ein wenig Suche bei Google ergab dann, dass ich im Fastboot Menu den Cache löschen, die Nutzerdaten löschen und einen Fastreboot machen soll. Soweit so gut. alles verstanden... Jedoch... wenn ich das Handy im Fastboot starte kommen die großen Fragezeichen, wie komme ich über ADB auf den Fastbootordner.. Kann mir jemand da eine genaue Anleitung zu geben?
Danke im Voraus.

Wrong Forum, here's the RazR i Section. And on XdA you should use english
Ok, first CWM on the XT910 won't work on JB. Use Safestrap or Boot Menu Manager (i recommend BMM).
About your Problem > Follow my Signature to our German Forum (XT910!) and download the EU JB Fastboot File. Flash it with RSD and all should be fine.
Auf Deutsch > Folge meiner Signatur und flashe die EU JB Fastboot mit RSD. Anleitungen sind alle verlinkt.
Nutze Safestrap oder BMM unter JB, CWM läuft nicht mehr.
Gesendet von meinem XT890

Let's say one was to use rsd lite to flash the ROM the phone came with removing root then use fastboot and cmd to flash the non unlocked bootloader boot logo ... would that not regain warranty? Just wondering because I figured you could blag it... if not there would probably be a way to relock bootloader? Just saying its possible isn't it?
Sent from my rooted XT890 with unlocked bootloader using XDA premium
Past androids: HTC Hero - Sony X10 mini (rooted and running mini cyanogenmod) - Orange Stockholm (rooted to remove orange's skin and bloatware) :3

Chri$b0b2005 said:
Let's say one was to use rsd lite to flash the ROM the phone came with removing root then use fastboot and cmd to flash the non unlocked bootloader boot logo ... would that not regain warranty? Just wondering because I figured you could blag it... if not there would probably be a way to relock bootloader? Just saying its possible isn't it?
Sent from my rooted XT890 with unlocked bootloader using XDA premium
Past androids: HTC Hero - Sony X10 mini (rooted and running mini cyanogenmod) - Orange Stockholm (rooted to remove orange's skin and bloatware) :3
Click to expand...
Click to collapse
Motorola knows, that your phone was unlocked, so your warranty is avoid. No matter if you lock your bootloader again

thanks
Great post, thank you.:good:

Nice guides.
I did from other guides and the process is same.
Appreciate guides that can help us in other times

jeanmoretto said:
Nice guides.
I did from other guides and the process is same.
Appreciate guides that can help us in other times
Click to expand...
Click to collapse
I agree, my last 4/5/ phones were Sony phones and there are MANY guides there, I've benefited from many good people's help. Bricking a Sony phone seems almost impossible. Here, I think a lot of people need help. I bricked my first Motorola, got it replaced (free) and decided to set up help threads to avoid bricks...:victory:

is this phone worth buying for 300 euros?
I got my htc pico destroyed because of water damage so I need a new phone.
I want a phone with a bigger screen (4 - 4.3''), yet still compact
so I thought this phone was a very good solution.
but what are your thoughts about this phone, should I consider a different phone before I buy the razr i?

kpro1996 said:
is this phone worth buying for 300 euros?
I got my htc pico destroyed because of water damage so I need a new phone.
I want a phone with a bigger screen (4 - 4.3''), yet still compact
so I thought this phone was a very good solution.
but what are your thoughts about this phone, should I consider a different phone before I buy the razr i?
Click to expand...
Click to collapse
Get a Nexus 4 for that price... https://play.google.com/store/devices/details?id=nexus_4_8gb
By the way, can any of you guys show me the build.prop file for the Razr i? it doesn't matter which rom you're using. You can paste it to http://pastebin.com and post the link. Thanks in advance!

naplam said:
Get a Nexus 4 for that price... https://play.google.com/store/devices/details?id=nexus_4_8gb
By the way, can any of you guys show me the build.prop file for the Razr i? it doesn't matter which rom you're using. You can paste it to http://pastebin.com and post the link. Thanks in advance!
Click to expand...
Click to collapse
Not available in my country, I already ordered the razr i by now.
I can send it back in 30 days if I do not like it, but I think I will.

Related

Wi-Fi problem

Last month my cousin msg'ed me about his Nexus One from the second-hand shop. He said that after switching the Wi-Fi on, the phone freezes and the only way to reset it is removing the battery. My first hint was updating the device to 4.0.4 (currently it's running 2.1) but he can't do it without Wi-Fi.
Later, I thought that installing any alternative rom should help. But, before risking, I would like to ask you have you ever had same problems and do you think changing the rom will fix it? I'm pretty sure it's a software problem, not hardware.
Thanks in advance and sorry for my bad english - i'm Polish ('OMG dumb pollack!')
I dont think a custom rom will help you to fix the problem. First of all I would try a factory reset. This should resolve the most software problems. If the problem still exists I would upgrade to a newer stock rom and/or a newer radio.
Gesendet von meinem Nexus One mit Tapatalk 2

[Q] HTC Dev account/ warranty

Hi Guys
I want to get the HTC One to replace my Galaxy S II as my contract just expired. I used to have a HTC Touch HD back in the ol' WinMo days and I find the HTC One more appealing than the Galaxy S IV (UK edition) or the Xperia Z
I had only one question though - if in the unlikely event that my phone suffers a hardware issue and I'm unlocked and rooted etc, will I be able to restore the phone to the state I got it from or will there be some sort of detectable change by HTC that lets them see that I've tinkered with the software and so can't get warranty support?
I ask this because I had an issue with my Galaxy S II and there was a program that stopped the flash counter on that from working so I could just restore the stock ICS firmware on that and send it in to get it fixed a couple of months ago, and I feel that having a custom ROM is sort of a necessity for me now (flashaholic...), so is it possible for me to (in the event of a disaster) restore the phone firmware via fastboot etc and send it back in to HTC?
TLDR - If I root a HTC One can I restore it completely for warranty purposes so HTC doesn't realise?
Thanks in advance, I apologise for being retarded/nooby etc....
Da Vikster said:
Hi Guys
I want to get the HTC One to replace my Galaxy S II as my contract just expired. I used to have a HTC Touch HD back in the ol' WinMo days and I find the HTC One more appealing than the Galaxy S IV (UK edition) or the Xperia Z
I had only one question though - if in the unlikely event that my phone suffers a hardware issue and I'm unlocked and rooted etc, will I be able to restore the phone to the state I got it from or will there be some sort of detectable change by HTC that lets them see that I've tinkered with the software and so can't get warranty support?
I ask this because I had an issue with my Galaxy S II and there was a program that stopped the flash counter on that from working so I could just restore the stock ICS firmware on that and send it in to get it fixed a couple of months ago, and I feel that having a custom ROM is sort of a necessity for me now (flashaholic...), so is it possible for me to (in the event of a disaster) restore the phone firmware via fastboot etc and send it back in to HTC?
TLDR - If I root a HTC One can I restore it completely for warranty purposes so HTC doesn't realise?
Thanks in advance, I apologise for being retarded/nooby etc....
Click to expand...
Click to collapse
If its a Dev phone it probably wont matter. Its sold for development purposes. I'm not positive here but i think the only way to make one 100% back to stock is to be s-off. All recent HTC phones say tampered on the bootloader when unlocked. I think s-off is needed to fix that..
You can but it says relocked and you submit all your phones details to htc when unlocking the bootloader. But if you go on the android revolution blog. Mike has done a great post on how it doesn't void warranty. I have sent my relocked phone and htc have been fine.
Sent from my HTC One using xda app-developers app
ste1164 said:
You can but it says relocked and you submit all your phones details to htc when unlocking the bootloader. But if you go on the android revolution blog. Mike has done a great post on how it doesn't void warranty. I have sent my relocked phone and htc have been fine.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Wow, thanks, I found the post and it was very informative. I'm not planning on damaging my brand new HTC One when I do get it, but it is handy to know that I'll be covered if something else that isn't my fault does indeed go wrong, as was the case for my current S2!
Thanks for the advice, I just need to see how the contract works with respect to keeping my phone number etc, and then hopefully I'll be getting the phone

Root Galaxy S4 Active GT-i9295

I post here all way I found on the web in order to root the S4 Active i9295 (international version) NOT AT&T version
I remind you that S4 Active have a knox security which is supposed to secure our data, in fact it's a way for Samsung to void our constructor's warranty if we change the firmware / software part of the phone as root, custom recovery, install a ROM from another than Samsung or from an other country than the phone ( more precisely baseband) origin. If you active knox's flag, a binary will be change from 0 to 1 into the motherboard of the phone and this is irriversible. But I found also that : http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:FR:NOT (choose your language by the links in the tab). This European directive says that a constructor CAN'T VOID our legal warranty of 1 or 2 years if we change the software part of our item (terminal as tab, laptop... here smart phone)
Odin way with cf-auto-root file : http://www.phonandroid.com/forum/root-du-samsung-galaxy-s4-active-gt-i9295-t62684.html This method ACTIVE knox's flag to 0 x 1 In French
http://wccftech.com/guide-to-root-samsung-galaxy-s4-active-gt-i9295-sgh-i337/
In English
http://www.android-hilfe.de/root-cu...i9295-root-anleitung-mit-custom-recovery.html
In German
With KingoRoot software (that I tested and it works) : http://www.kingoapp.com/ this method doesn't active knox's flag but if you have a too updated version of android, kingoroot can says "It is impossible to root your device by employing exploits. Next, we will try to root it by flashing custom recovery through odin mode wich will void your warranty claim." CANCEL IMMEDIATELY, it means that if you continue the knox's flag will be actived.
Tuto : http://forum.frandroid.com/topic/173493-tutoroot-en-conservant-knox-0x0/ in French
And a last method that I haven't tryed : http://www.geekyguides.com/root-your-samsung-galaxy-s4-active-with-this-easy-method/ from this youtube video https://www.youtube.com/watch?v=DTC7muLX5jM
Good Luck for your root ! I hope that my thread will help you. And as usual, it's at your own risks, I can't be responsible of a false manipulation.
I wait your returns !
But inteenational s4a still dont have knox activated in bootloader if you doesnt have 4.4.2, if you have 4.2.2 and root it even with custom recovery in download mode there is no knox warranty bit. So if you have 4.2.2 and no knox in download mode you can root it without thinking about knox. Yes? I rooted mine and than unrooted, I dont have knox bit so I still have warranty, yes or no?
Wysłane z mojego GT-I9295 przy użyciu Tapatalka
ewa12321 said:
But inteenational s4a still dont have knox activated in bootloader if you doesnt have 4.4.2, if you have 4.2.2 and root it even with custom recovery in download mode there is no knox warranty bit. So if you have 4.2.2 and no knox in download mode you can root it without thinking about knox. Yes? I rooted mine and than unrooted, I dont have knox bit so I still have warranty, yes or no?
Wysłane z mojego GT-I9295 przy użyciu Tapatalka
Click to expand...
Click to collapse
I'm not sure but I would think that it would still trip a flash counter or void the warranty somehow through recovery. There's ways to undo this and/or cover your tracks, but I'm not too knowledgeable on the subject.
With KingoRoot software (that I tested and it works) : http://www.kingoapp.com/
Click to expand...
Click to collapse
the file that they ask you to download seems to be a trojan?
https://www.virustotal.com/en/file/...afaabd2b508a6ae91966f704b16616701e6/analysis/
carmatic said:
the file that they ask you to download seems to be a trojan?
https://www.virustotal.com/en/file/...afaabd2b508a6ae91966f704b16616701e6/analysis/
Click to expand...
Click to collapse
I waited for this question ! ...
Like all software which root / crack a firmware are considered as "Trojan" by a part of anti-virus, it's false as I tested on my PC, did buying on internet (Amazon, Ebay...) and all is good. I remind you that isn't my software but one than I found during my searches about S4 Active (i9295)'s root.
ewa12321 said:
But inteenational s4a still dont have knox activated in bootloader if you doesnt have 4.4.2, if you have 4.2.2 and root it even with custom recovery in download mode there is no knox warranty bit. So if you have 4.2.2 and no knox in download mode you can root it without thinking about knox. Yes? I rooted mine and than unrooted, I dont have knox bit so I still have warranty, yes or no?
Wysłane z mojego GT-I9295 przy użyciu Tapatalka
Click to expand...
Click to collapse
Surely, but I had to update to 4.2.2 in order to get frequencies of Free (French operator) on 4G and I watch on samsung website and they said there is Knox "Protection" to company into the S4 Active i9295
euros60 said:
And a last method that I haven't tryed : http://www.geekyguides.com/root-your-samsung-galaxy-s4-active-with-this-easy-method/ from this youtube video https://www.youtube.com/watch?v=DTC7muLX5jM
Good Luck for your root ! I hope that my thread will help you. And as usual, it's at your own risks, I can't be responsible of a false manipulation.
I wait your returns !
Click to expand...
Click to collapse
I personally just love the links leading to sites, where you can download something and win iPhone, 10years of free shopping or 1000virgins for your private use for 5 years (with 2 years warranty on their virginity, what doesn't affect your statutory rights).
Or, to call the things simply and straight: to the sites which are stealing your personal data: address, email, phone etc.
The price is not worth download.
...
I bought my Active in cash for 440 euro and with 3 year legal warranty.But stock 4.2.2 is so laggy and stupid and pissed me out.I want to root it and flash some .4.4.2 custom but only,only if Im sure to may return to stock and use warranty.It have too many problems with water damaged phones,flappy usb covers and other.For these reasons I want to keep warranty.
"....But I found also that : http://eur-lex.europa.eu/LexUriServ/...99L0044:FR:NOT (choose your language by the links in the tab). This European directive says that a constructor CAN'T VOID our legal warranty of 1 or 2 years if we change the software part of our item (terminal as tab, laptop... here smart phone..."
This may be very very important.I look into it deeper.
Has anyone tried to root the latest 4.2.2 firmware for S4 Active i9295, namely I9295XXUBML3?
Chainfire Autoroot is detected by that frickin' Knox, which makes the phone unusable.
Kingoroot doesn't work either.
Does anybody know a working method?
patzyalex said:
Has anyone tried to root the latest 4.2.2 firmware for S4 Active i9295, namely I9295XXUBML3?
Chainfire Autoroot is detected by that frickin' Knox, which makes the phone unusable.
Kingoroot doesn't work either.
Does anybody know a working method?
Click to expand...
Click to collapse
The last is BNC2 according samsung-updates: http://samsung-updates.com/device/?id=GT-I9295
The normal file that I've been used doesn't work with this firmware version, so i tryed the file that is for the 4.4.2 versions (Kitkat) and worked! (DOWNLOAD HERE) The only thing i did is install manually super su from the Google Play and all done! :good:
BNC2 is for New Zealand only, for specific network reasons I think.
Anyway, for my European needs, BML3 is ok.
Which file are you referring to, CF-Auto-Root? For S4 9505 you mean? Because S4 9295 didn't get KitKat yet.
So you pushed it through Odin and then separately installed SuperSU, which should have been installed by CF-Auto-Root?
so far, saferoot is properly recognizing and disabling the KNOX without tripping it for all i9295 firmwares.
spamtrash said:
so far, saferoot is properly recognizing and disabling the KNOX without tripping it for all i9295 firmwares.
Click to expand...
Click to collapse
Thanx for the tip, I'll try saferoot :good:
patzyalex said:
Thanx for the tip, I'll try saferoot :good:
Click to expand...
Click to collapse
I'm interested if everything worked according to your requirements?
Gesendet von meinem aktiven GT-I9295...
Saalschlacht said:
I'm interested if everything worked according to your requirements?
Gesendet von meinem aktiven GT-I9295...
Click to expand...
Click to collapse
Actually, after installing the newer 4.2.2, I flashed CWM and from there (recovery) I flashed SuperSU_v1.94.zip and I got root.
I didn't need to try Saferoot anymore.
Ok, I rooted my S4A with same method. I tried safestrap, but i couldn't create a rom-slot... xD
Gesendet von meinem aktiven GT-I9295...
Saalschlacht said:
Ok, I rooted my S4A with same method. I tried safestrap, but i couldn't create a rom-slot... xD
Gesendet von meinem aktiven GT-I9295...
Click to expand...
Click to collapse
Could safestrap work for i9295? Hmmm.
I tried SAFESTRAP-JFLETATT-ACTIVE-3.65.apk
Isn't the right? Tried to use it on 4.2.2 stock rom...
Gesendet von meinem aktiven GT-I9295...
Saalschlacht said:
I tried SAFESTRAP-JFLETATT-ACTIVE-3.65.apk
Isn't the right? Tried to use it on 4.2.2 stock rom...
Gesendet von meinem aktiven GT-I9295...
Click to expand...
Click to collapse
Yeah but, you see, "JFLETATT" itself says that the phone needs to be "ATT" (namely AT&T version), aka i537.
The rest of us free people, with unlocked bootloaders, use i9295. You do too. So no wonder safestrap didn't work.
That is the reason I was so intrigued...

[Q] OS question

A few weeks ago, I posted a question re problems with the Xperia SP (dropping wifi specifically). The only response was "Upgrade your phone to the latest 205 software"
Is there a page/thread that clearly lists how to do it?
I did find one thread, but it had too many pages to "weed" through.
FYI, the model # is C5306, Android version 4.3 and build number 12.1.A.0.266.
Thanks in advance!!
Susan
By every rom here is a how to at the beginning on the post
Gesendet von meinem Xperia SP
here you go brother...
http://forum.xda-developers.com/showthread.php?t=2658952
The thread has every answer for your questions...
Hit Thanks if I helped.. !!! :good:
all the best.. :good:
Thanks Sister
Unfortunately when I went to check if the phone was unlockable (the official way), it says Bootloader unlock allowed: No
This sucks!!!
Just to get this clear, seeing that you're using a stock rom. Have you tried sony pc companion recently?
Not recently. I'm willing to give it a try again, but when I've done it before it's never fixed the problem.
Thanks!!
Ran it last night. Same problem is there (dropping WiFi...) and the phone is still unlockable
Time to sell it and buy a Samsung
Eventually an update to 12.1.A.1.205 should appear in PC companion. Unfortunately, you have to wait until your mobile provider releases a certified version for their network. Some providers take a long time.
On the other hand even for locked bootloader there are many custom ROMs available
http://forum.xda-developers.com/showthread.php?t=2683688

xt1052 flashing another stock firmware

Hi. My Moto x stock firmware is XT1052_O2-DE_4.4.4_KXA21.12-L1.26. Can I flash XT1052_RETAIL-DE_4.4.4_KXA21.12-L1.26 firmware? Both of them are here.
Ich denke schon. Ich selbst habe mein ATT Moto X aus den USA mit dieser FW geflasht.
Habe bei mir nur das Modem beibehalten müssen. Aber wenn bei dir Stock schon deutsch ist ist es egal.
Demolition888 said:
Ich denke schon. Ich selbst habe mein ATT Moto X aus den USA mit dieser FW geflasht.
Habe bei mir nur das Modem beibehalten müssen. Aber wenn bei dir Stock schon deutsch ist ist es egal.
Click to expand...
Click to collapse
In english please , I am from Poland
Ahh OK
ID must be OK with this Firmware.
I flashed my ATT USA Moto X with the same FW.!!!
But i must fixed my modem file!!!
In your case i think you must only flash because germany and poland habe the same radio frequenze.
Demolition888 said:
Ahh OK
ID must be OK with this Firmware.
I flashed my ATT USA Moto X with the same FW.!!!
But i must fixed my modem file!!!
In your case i think you must only flash because germany and poland habe the same radio frequenze.
Click to expand...
Click to collapse
Ok, thanks for your replay. I couldn't wait and yesterday I flashed the EU retail version, and it is working with any problems
[emoji106] [emoji106] [emoji106]
Flashing Xt1052 variants
BossToroech said:
Hi. My Moto x stock firmware is XT1052_O2-DE_4.4.4_KXA21.12-L1.26. Can I flash XT1052_RETAIL-DE_4.4.4_KXA21.12-L1.26 firmware? Both of them are here.
Click to expand...
Click to collapse
Apparently yes you can, I have seen another XDA member in other forum/thread saying that he'd flashed 4.4.4 Europe version on his XT1052 AsiaRetail phone.
But, if you do that , there are other post which warns the possible side effect of future OTA update failure because of the Checksum differences of the system images of the two variants.
But as long as you have your own stock firmware of the same version, you can always reflash using RSDlite or manually using fastboot command. So, I think you should not worry about future OTA update stuffs as long as you have the right stock firmware with you.
FAiled to install.
Hi BossToroech,
I tried the EU version from the link mention by you,as my IMEI is deleted accidentally and now I can't get network signals. But the package was not installed. It gave errors "Footer is wrong" and "Signature verification failed".
I'm using MOTO X XT 1052,
clockworkmod-touch-6.0.4.8.
tried flashing again and worked like charm Thanks a [email protected] !
could you please help me??
Iam using moto x XT1052 indian retail model...Many days b4 I have installed 5.1 brazalian lollipop backup via twrp but now i wanna come back to stock rom 4.4.4 kitkat via rsd lite..will it work or will my phone will brick bcoz of degrading process from 5.1 to 4.4.4??
plzz answer me if yes plz tell me the method to come back to kitkat
Sent from my XT1058 using XDA Free mobile app

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