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AT&T Tilt broken screen

My sister's boyfriend gave me his Tilt because he bought a Blackberry. Long story, he broke the first Tilt, they replaced it for him and he broke it again and he was told it would cost $500 to repair... so he bought the new phone and gave me the Tilt for free. So here's the deal: it will charge and turn on.. but only stays on for a few seconds. The LCD is cracked... pretty obvious. However, I was wondering if there was another problem since the phone won't stay on or if it's typical for it to turn off with just a broken screen. This is basically the sequence of events:
Hit the power button, a green LED on the left of the ear piece lights up and the phone vibrates for a second.
The screen then lights up but doesn't display anything obviously... other then the black liquid and white back lighting.
The screen stays on for about 15 seconds, shuts off, the keyboard lights up for a VERY quick second and then that's it... nothing else.
I'm wondering if I should try and find a replacement screen or if there is something else wrong with it. I saw the screen on phoneystore.com a while back but the site has said it's down for maintenance every other time I checked.
Other Info - I took the back cover off and above and slightly to the right of the camera is a black dot that says "VOID".
Any help is appreciated.
Thanks.

Normally you only get the vibrate if you are turning on from the completely off position.
From the completely off position you have to long press the on/off button - is this what you are doing?
In any case, it's difficult to tell if there are any other problems. You could try tracking down on this site, one of thoses applications that lets you see / control the device from your PC.
That $500 figure is I assume for someone to do the repair for you, 'osc the screen would not cost anything like that.
Mike

Also that "void" dot you see I think is just over a screw and if you go inside your tilt you'd have to poke through that and it would void your warranty. So thats not because the screen is broken.

well, i don't have to hold it long before the green LED comes on and the phone vibrates... then the screen shuts off and i have to turn it back on again. it doesn't seem like it's staying on.
the $500 was from AT&T to have them fix it... so yes.
and thanks for the reply on the "VOID" - i thought it maybe had something to do with water damage or the cracked screen.

Have you tried turning it on with the wall charger plugged in? I thought I had seen my sons just shut down like that when his battery was pretty much dead and I was trying to turn it on.

Well, i was bored waiting for work this morning so i decided to put the SIM from my phone into the Tilt... I turned it on with my SIM in and it stayed on for longer... then I heard a little tick and kind of "whooosh" sound which I'm assuming is the start-up sound. Then nothing for a few seconds... then there is this "kerplunk" noise.. then the amber LED on the left of the ear piece starts flashing and then the phone starts vibrating and making a high pitch ring... the vibrating seems to be in a patter. Then I hear what sounds like it may be a shutdown noise and the phone is off again. However, the back light on the screen remained on the entire time. It might that with the SIM in it works, but the battery is dead so it turns right off? I have the wall charger here somewhere so I will have to try that after work. I will let you know the results.

most likely the sounds that your hearing are just an alarm clock going off. my guess is that the screen is the only thing that is really damaged. you can look online at ebay and get replacement screens with the tools necessary to replace the screen for under 100 bucks. i think that would be a good deal for you... keep us updated on the status

if possible if you are going to replace the screen from ebay you should take piectures. it would make a very nice guide for the noobs

yeah... i will definitely take pictures when i do it. i hope it's just the screen. i don't know why it won't stay on tho... i'm still trying to find the charger for it. i don't remember where i put it. i will keep you posted tho.

You can charge it with any USB mini type B lead plugged into a PC. You probably have one somewhere for a camera or other phone.
Don't be fooled by the shape of the socket on the bottom of the phone, it still fits.

mikechannon - do you know the name of any of these apps? i'm not able to find anything..
good news tho.. the phone now stays on and i am able to receive phone calls. i found a screen w/ tools for $70 shipped on e-bay. i want to try what you mentioned mike, hook it up to the pc. i just want to make sure everything seems okay before i buy a screen.

try my mobiler

okay... so i put the new LCD in and it works.. to an extent. it displays the at&t splash screen, then the 3G animation, then gets to the windows mobile 6.0 splash screen and it hangs there for a few seconds then shuts off. i thought maybe it needed a new battery because it wouldn't stay on before so i ran to the store and got one and it's charging now. i'm going to wait a few hours and try again...
when i try and turn the phone on when it's plugged into the charger it seems to hang on the at&t screen... this doesn't seem normal.
also, when it's not plugged in and goes through the screens, on the at&T screen it looks like it's showing RGB values or something in red text in the bottom right corner of the screen. is this normal?

Sorry, did not see your 3/22/08 post.
The RGD values in RED are normal (info about radio version etc) if you are starting from the off position or have just done a soft reset.
I'm not sure why it is hanging at the point it does. I am assuming you have done a hard reset? (you may have said - but I have not read back all the posts)
Mike

nope... no hard reset.
when i turn it on while it's plugged in the amber LED on the ear piece goes out for a minute, the AT&T screen comes up then a few seconds later the amber LED comes back on and it just stays there.
i was able to get it to get past the windows mobile 6.0 splash screen but it says 6 new notifications/alarms, then starts buzzing and ringing and turns off. one time it said battery was critically low or something. i want to assume that it is charging because the amber LED comes on.. but who knows. i would hate to have to give up at this point.

jbradt said:
nope... no hard reset.
when i turn it on while it's plugged in the amber LED on the ear piece goes out for a minute, the AT&T screen comes up then a few seconds later the amber LED comes back on and it just stays there.
i was able to get it to get past the windows mobile 6.0 splash screen but it says 6 new notifications/alarms, then starts buzzing and ringing and turns off. one time it said battery was critically low or something. i want to assume that it is charging because the amber LED comes on.. but who knows. i would hate to have to give up at this point.
Click to expand...
Click to collapse
Actually that all sounds pretty normal. Yes expect to get a whole bunch of notifications that have accumulated and never been cancelled. When they come up try to cancel them quickly - just choose dismiss. Don't be surprised if there are so many that it crashes the device and you have to re-start possibly several times until eventually you get past all those notifications!! This also happens when you restore a backup - I have seen my device go absolutely bananas with many many notifications and a crash is not unexpected.
If the battery is not charged give it a good hour of charging before trying again. One thing that puzzles me is that if you have the amber light that shows charging (good) then why does it give you a message saying battery low?? Normally you will never get that notification whilst on charge.
Mike

mike,
thanks for the replies. i was able to dismiss a few of them earlier and then the battery message came up and the phone turned off. it wasn't plugged in at the time. however, i left for the day and left it plugged in for probably 7 hours or more...turned completely off...and i came home and it got past the windows splash screen again and then said the main battery was critically low and turned off. can't get it to stay on now. i'm lost...
it seems like my only other option is to try a new charger.. but if the LED comes on it would seem as though it is working. i checked all of the contacts where the battery goes and like i said earlier, i bought a new battery this morning. i really don't want to take it apart again. while it was apart i did my best to clean the any dust or other build-up. i guess i could try and charge it on the computer.

my phone does the same thing I accidently dunked about an inch of it the top of the phone into a cup, thought it was ok after i let it dry off and it would boot up but I still can't get the phone to really charge, the orange light will go on but the battery never charges and I used to get the red critical battery warning. Ive tried a bunch of different chargers but still nothing just gets to the second splash screen in duttys rom and turns off now. Hopefully you can get your up though, just wish i could get 30 minutes of battery to get it back to stock rom and everything so i could send it back as the bottom never got wet and the water check under the battery is still white.

Mmmm. Well sounds like there is a hardware charging problem. Pity you don't have one of those chargers where you can dock a spare battery to charge it up. It would be a hassle though if that's the only way to charge the battery. There are ways to charge the battery by wiring the battery directly to a set of AA batteries or a charger, but that would not solve the problem in the long run.
There are companies that will replace the USB connection on the M/board but that would be to assume that is where the fault is - and I'm not convinced it is. The fact that the orange charge LED comes on suggests the USB connection may be ok and that it may be the battery connection block that has a broken connection. This is not easy to repair if at all. I have seen one reported case where that block with the gold connectors had broken connections and a repair company could not resolder all the connections.
One thing to try regarding the battery connector block. With the luck of the Gods it might just be that one or more pins is not making a good batter contact. Try cleaning the pins and battery contacts. (A bit of a forlorn hope though)
Mike

well, good news!
i left it plugged into the computer all night and turned it on this morning and it went through all of the alarms... i dismissed them all. it then stayed on!!! so i went to the system settings and looked at the battery life and it said it was at 100%. perhaps it was the charger... which would be odd. now when it's plugged into the PC the amber LED comes on for a second then switches to green. i'm going to try and use it for the day and make sure i can turn it on and off without any problems. the AT&T store is closed here today so i'll have to get a charger one day during the week. i will post back at the end of the day.

Tilt Randomly Turns Off

I've had my Tilt for about a year now. I just had to replace a cracked screen about a week ago. It now randomly turns offs, usually when there is some sort of data connection like surfing the web or talking on the phone. It seems if I'm just messing around w/basic features on the phone it stays on just fine. The battery is at a good charge. I've noticed that when I have the phone plugged in it works fine, but as I said the battery is showing a charge of 50%+ when this happens. Anyone know what this could be? Thanks.

Hmmm,
My guess would be that you did not 'stick it together' correctly after changing the screen - seems like a hardware part is in contact with another where they shouldn't! When turning on your wifi or other hw modules, your device might experience a power leak or overload through that - can finally also be the screen. Was it an original HTC KAISER part?

Junner2003 said:
Hmmm,
My guess would be that you did not 'stick it together' correctly after changing the screen - seems like a hardware part is in contact with another where they shouldn't! When turning on your wifi or other hw modules, your device might experience a power leak or overload through that - can finally also be the screen. Was it an original HTC KAISER part?
Click to expand...
Click to collapse
I'm not sure on the part, I bought it new on ebay.

Same Here
This has been happening to my Tilt as well. While unplugged on a phone or internet connection it just shuts off. Sometimes it take several attempts to get it to boot again or I need to plug it in to get it to boot at all. I was wondering if it was a faulty battery but I haven't tried replacing it yet.

jqman said:
This has been happening to my Tilt as well. While unplugged on a phone or internet connection it just shuts off. Sometimes it take several attempts to get it to boot again or I need to plug it in to get it to boot at all. I was wondering if it was a faulty battery but I haven't tried replacing it yet.
Click to expand...
Click to collapse
Dirty battery contacts, or contacts not making sufficient contact because they're too low, might cause that.

I had this problem two ways- WM 6.0 with spbshell would just lock up and turn off, could never figure out why. Removed spbshell and it was good.
Lately I had a problem where a 6-month old Seido extended battery was shorting itself out when I would grab the phone or twist it a certain way. Dropped old battery back in it, no issues.
-G

jqman said:
This has been happening to my Tilt as well. While unplugged on a phone or internet connection it just shuts off. Sometimes it take several attempts to get it to boot again or I need to plug it in to get it to boot at all. I was wondering if it was a faulty battery but I haven't tried replacing it yet.
Click to expand...
Click to collapse
This is exactly what mine does. The battery fits a little lose on the left side, but the contacts on the right side are touching and intact.

randomly turns off
im having the same problem. my phone just turns off when im on the phone or if im texting someone. It even turns off when i push my power save bottom on. I need help.

I have the same problem. What I've noticed is that it doesn't do it when it's plugged to the charger, but it turns off when it's running with the battery only.
My findings:
- Using it like a PDA no problems running on battery (no using any phone function)
- On a call,when it's running on the battery it turns off
- Using a Data conection or Wi-Fi when it's running on the battery it turns off
* On a call w/charger plugged in no problems
* Using Data or Wi-Fi w/charger plugged in no problems
I hope that's a battery related issue. I'm going to try to replace the battery and let's see if it fixes the problem.

Problem solved. New Battery
Tilt Battery

I'm having the exact same problem as jqman, I've had my Tytn II for more than a year now, and it has been great. For the past month it has started turning off randomly with no forewarning. I can charge it all day, the second I take it off external power and try to do anything from surfing the web to taking a call it just randomly shuts off. It may be a battery problem, because it sometimes shows low battery power immediately after disconnecting from the charger, but there was nothing that led up to this. The battery was fine one day, and then the next completely gone. Also, there is no oxidation on the battery contacts, and it seems in tightly (not loose at all). The back cover is also very steady, as I've had a plastic casing for the past year, and only recently took it off because of this problem.
I find it hard to be believe that it's a software or hardware problem - just suddenly after a year. I hard reset the phone and updated the ROM and it's still happening.
Any ideas/suggestions? Should I buy a new battery (is one year a al battery life)? Are generic batteries as good as the originals or should I only get the original Dynapack?

Dropped Phone -> Touch Screen and Charging Port Doesn't Work! HELP!

I accidentally dropped my Nexus One when I was taking it out of my pocket.
Now, the touch screen or the charging port does not work
The screen turns on fine, and the trackball and power button work fine, but the screen isn't responsive at all.
In addition, the screen says that I have 0% battery left, even though I know I have well over 80% left.
I've tried to plug in a USB charger and it wouldn't recognize it at all. When I put it on the dock, however, it recognizes it, but still, there is no charging indicator.
Is the phone done for?
Thanks

With all those faults, maybe, but there might be hope. The digitizer connection and charging port internals are all based at the bottom of your phone and seeing that the power button still works then the bottom board is probably damaged. Try eBay for the parts. However if something has been physically damaged on the charging port then you'll have to make sure to change it too.

Update:
Phone is back to working state after numerous reboots and battery pulls.
Can anyone tell me why it was behaving this way?

[Q] What does this flex cable connect?

Can someone tell me what this flex cable is connecting?
My phone would sometimes spontanously freeze and switch off, showing the 3 red leds and just stops responding. It won't even take a charge. Usually the battery is at 60% when the phone dies, and sometimes it shows a constant RED led.
The back cover is loose (but has enough adhesive to actually stick reasonably, takes little force to open it up), so I pressed that connector with medium force. The next thing that happened, is that the phone responded to the charger, booted to the "charging state", where it shows the battery state and so on (which it shows it's approx on 60%.
Or could it be that I press something else, which causes my phone to work properly again?

emiglet said:
Can someone tell me what this flex cable is connecting?
My phone would sometimes spontanously freeze and switch off, showing the 3 red leds and just stops responding. It won't even take a charge. Usually the battery is at 60% when the phone dies, and sometimes it shows a constant RED led.
The back cover is loose (but has enough adhesive to actually stick reasonably, takes little force to open it up), so I pressed that connector with medium force. The next thing that happened, is that the phone responded to the charger, booted to the "charging state", where it shows the battery state and so on (which it shows it's approx on 60%.
Or could it be that I press something else, which causes my phone to work properly again?
Click to expand...
Click to collapse
Cable with connector in green box is for side keys, gyro and microphone. :good:

neoxx3m said:
Cable with connector in green box is for side keys, gyro and microphone. :good:
Click to expand...
Click to collapse
Thanks/Hvala!
But do you know what could be faulty on this specific point, which causes my phone to not charge? Can I find somewhere a complete guide to the disassembly and identification of all parts? It would make it alot easier for me . My phone is running again, going strong at 65% and still discharging for the last 3 hours. I'm logging the microVolts, temperature and other stats from the battery to see if it's the battery causing the malfunction, which I doubt.
Anyway, there should be something. By the way, prior to the issues, my phone dropped flat on the screen on tiles, about 1 meter high. So most likely, there is something loose/messed up. But I don't know what causes the entire system to flash the LED 3 times, saying that the battery is drained, yet after pressing on this point, immediately start up while on the charger.

emiglet said:
Thanks/Hvala!
But do you know what could be faulty on this specific point, which causes my phone to not charge? Can I find somewhere a complete guide to the disassembly and identification of all parts? It would make it alot easier for me . My phone is running again, going strong at 65% and still discharging for the last 3 hours. I'm logging the microVolts, temperature and other stats from the battery to see if it's the battery causing the malfunction, which I doubt.
Anyway, there should be something. By the way, prior to the issues, my phone dropped flat on the screen on tiles, about 1 meter high. So most likely, there is something loose/messed up. But I don't know what causes the entire system to flash the LED 3 times, saying that the battery is drained, yet after pressing on this point, immediately start up while on the charger.
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Click to collapse
Please PM me. (you speak croatian?)

My z1 is dead..plz help me..plzzz

i have a z1 c6902 and yesterday my best friend dropped my beloved z1 to a pond and it's back pannel was shattered and water got in...i dis assembled the phone and let it dry and reassembled it but it is not turning on...when i connect it to a charger the notification light blinks red and then green for a second and after that nothing happens..before turning my device off i have noticed that my power button did not work at all and i had to use the red button near the sim card to turn off the phone..so guys is there any way to fix my z1...i really miss it...plz help me...plz!!!!!

Depending on what method (rice, heat, just sitting) you used to dry the phone, and how long you left it to dry, you may have done more damage by turning the phone on.
Typically, the red LED during power-on means that the battery is very low. However, I do not know the significance of the green LED flash following.
If you are certain that the phone is completely dry, leave it connected to the OEM wall charger for a minimum of 24 hours, then try to power it on again.

xasbo said:
Depending on what method (rice, heat, just sitting) you used to dry the phone, and how long you left it to dry, you may have done more damage by turning the phone on.
Typically, the red LED during power-on means that the battery is very low. However, I do not know the significance of the green LED flash following.
If you are certain that the phone is completely dry, leave it connected to the OEM wall charger for a minimum of 24 hours, then try to power it on again.
Click to expand...
Click to collapse
Well i used a fan to dry my phone's disassembled parts..and ivleft it charge for 8 hours..and i'm not so stupid to turn on the wet phone...all i did was quickly turn off the phone and disassemble it to make it dry quickly..but it's not showing any sign of life..i can't turn it on since my power button does not work...any advice???

superdroid xtereme said:
Well i used a fan to dry my phone's disassembled parts..and ivleft it charge for 8 hours..and i'm not so stupid to turn on the wet phone...all i did was quickly turn off the phone and disassemble it to make it dry quickly..but it's not showing any sign of life..i can't turn it on since my power button does not work...any advice???
Click to expand...
Click to collapse
Replace the power button and diagnose from there. However, if after 24h of continuous charging, if you don't get a charging screen when unplugging and replugging the USB cable, I would say either the battery or motherboard is toast.
A fan is not really a sufficient to thoroughly dry electronics. There was probably still moisture present in the phone when you turned it back on. You need to use something like silica gel, rice, or a very controlled oven to make sure all the moisture has been removed or evaporated.

xasbo said:
Replace the power button and diagnose from there. However, if after 24h of continuous charging, if you don't get a charging screen when unplugging and replugging the USB cable, I would say either the battery or motherboard is toast.
A fan is not really a sufficient to thoroughly dry electronics. There was probably still moisture present in the phone when you turned it back on. You need to use something like silica gel, rice, or a very controlled oven to make sure all the moisture has been removed or evaporated.
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Click to collapse
How could i know if it is the battery or the motherboard???

superdroid xtereme said:
How could i know if it is the battery or the motherboard???
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Click to collapse
Unless you have significant skill with troubleshooting electronics, unfortunately all you can do is try replacing one or the other. The battery is the obvious (and cheaper) one to try first, but there exists the possibility that the motherboard damaged the existing battery, and could damage the replacement. There is very little which is certain about your predicament.

xasbo said:
Unless you have significant skill with troubleshooting electronics, unfortunately all you can do is try replacing one or the other. The battery is the obvious (and cheaper) one to try first, but there exists the possibility that the motherboard damaged the existing battery, and could damage the replacement. There is very little which is certain about your predicament.
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hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!

superdroid xtereme said:
hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!
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www.ebay.com c6903 dead http://www.ebay.fr/sch/i.html?_from=R40&_sacat=0&_nkw=c6903+dead&rt=nc&LH_Auction=1 with lcd broken no result with c6902 have you test power on your new battery ?

superdroid xtereme said:
hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!
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I have purchased Z1 parts from http://www.etradesupply.com with good success. Or you can try what @xreniox describes and buy a used/broken phone and hope it has no issues.

xasbo said:
I have purchased Z1 parts from http://www.etradesupply.com with good success. Or you can try what @xreniox describes and buy a used/broken phone and hope it has no issues.
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Click to collapse
Hey i sent my phone to sony and they sent back my z1 with a report saying that the phone's hardware is not damaged and also the power button and the camera button are not working because of a software issue...so is there anyway that i can fix this???