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Guys, has anyone faced following problem-
The Sony pc companion recognizes my phone just fine and even tells me that I have new build to install. I was able to download but it get stuck on step 2 where on screen it asks me to put phone in a download mode by shutting it off, plugging in sub while holding volume down button.
I have followed all these steps properly and even confirmed with tech support but the pc companion just stays there and no install is initiated.
I have been researching in the forums but no luck so far.
Details-
Xperia Z C6602
Current build - 10.1.A.1.350
Update build from pc companion - 10.1.A.1.434.
Swraj
Download update service from sony website and try.
Try to change the usb port,and reboot your pc.
Sent from my SO-02E using xda premium
I have all of those steps before posting in this forum. No luck so far
Try another pc, another cable?
Disable any antivirus.
Sent from my SO-02E using xda premium
swrajjoshi said:
Guys, has anyone faced following problem-
The Sony pc companion recognizes my phone just fine and even tells me that I have new build to install. I was able to download but it get stuck on step 2 where on screen it asks me to put phone in a download mode by shutting it off, plugging in sub while holding volume down button.
I have followed all these steps properly and even confirmed with tech support but the pc companion just stays there and no install is initiated.
I have been researching in the forums but no luck so far.
Details-
Xperia Z C6602
Current build - 10.1.A.1.350
Update build from pc companion - 10.1.A.1.434.
Swraj
Click to expand...
Click to collapse
Disable Anti-Virus
**Disable Firewall**
Restart PC
>> and try with Update Service Tool
I tried the same steps on another laptop I have after disabling the anti virus no luck. I tried with update service tool as well, same result.
Steps done-
1. Launch pc companion/update service
2. Allow above apps to download the .434 as steps on their wizard.
3. App takes me to step two.
4. Disconnect usb cable from phone and pc.
5. Shutodown phone, wait 30+ secs
6. Plug in the usb into laptop
7. Plug in usb into phone and press volume down while doing it.
8. I notice the indicator blinks red and green but then nothing.
Also, I can't get OTA upgrade as the new build doesn't get listed on my phone's update center
This is my brand new Xperia Z.
Are there any other flash tools I can use? If yes, where can I download the ..434 stock ROM
The same thing happens to me...ive tried everyyything
ligerblitz said:
The same thing happens to me...ive tried everyyything
Click to expand...
Click to collapse
Hold volume up+ power for 15 seconds till you have 3 vibrations,this is like removing the battery and putting it back.
And try again.
Sent from my C6602 using xda premium
Ok I had that mcafee program on, i un-installed it and it worked
The anti virus was causing trouble for me too! For some reason it didn't work before but when I tried same thing on my alienware... it worked !
Thank you for all help! :good:
Hi guys, I'm a noob to android device, this xperia t is my first one.
Just now I was in the mid of updating my fw, when my pc turned off, now my phone is stuck at sony logo?
Helps!
Please post in the correct section.
In order to repair your phone, just download pccompanion and run the software update, if it says you have the latest software click on the repair my phone option
Sent from my star trek communicator
Sony Flagship device circa 2145
gregbradley said:
Please post in the correct section.
In order to repair your phone, just download pccompanion and run the software update, if it says you have the latest software click on the repair my phone option
Sent from my star trek communicator
Sony Flagship device circa 2145
Click to expand...
Click to collapse
if this doesnt work you could try downloading Flashtool and flashing a ftf, for flashmode you gotta turn off your device (by pressing power+vol up), and then when disconnecteed and turned off press vol up, and hold then connect device to pc!
hhamzah49 said:
if this doesnt work you could try downloading Flashtool and flashing a ftf, for flashmode you gotta turn off your device (by pressing power+vol up), and then when disconnecteed and turned off press vol up, and hold then connect device to pc!
Click to expand...
Click to collapse
No.
Just turn of in the normal way, no need to do the power button and volume up.
Also to enter flashmode, it's the volume DOWN button whilst attaching the usb cable
Sent from my star trek communicator
Sony Flagship device circa 2145
Thanks guys, I have fix it thru flashtool, flash back with the original ftf.
tracyoy said:
Thanks guys, I have fix it thru flashtool, flash back with the original ftf.
Click to expand...
Click to collapse
No need to write a post saying thanks, there is a button for that and cuts down on the reading for those of here trying to help.
Glad you are sorted though, please change the title of the thread to [solved] by editing your OP and choosing adnavced option
I am a total newbie to android (Xperia Z being my first android phone). I can see that there is an update avaiable New firmware (10.1.1.A.1.253) for XperiaZ in PC companion. But I am struggling to get past the "Checking your Phone/tablet" stage on the PC companion app.
It says that:
1. Turn off the phone. Take out the USB cable from computer and phone.
2. Wait for 5 minutes
3. Plugin the USB cable in the computer.
4. Press and hold down the Volume Down button while plugging the USB connector in the phone.
I tried it 6-7 times but after Stage 4 nothing happens and after 5 minutes approx I get to back to same instructions. Do I need to do something with the PC companion on my machine?
I am using PC companion on Windows vista. I am stuck and frustated thinking of my Old Apple days :crying:
at the step 4. what did you do? you have to remember, your phone must be switched off and UNPLUGGED from PC... and then plug in, plus nearly simultaniously press Volume down button (long press, until it says release the button).
I didn't know the part where you have press the button continously untill PC companion tell you to release the button. Thanks I will try that today.
hmm u dont need to turn it off its turning it self off just always click next thats what i did
You need to hold the vol-down button and then plug in the usb cable.
android_nwbee said:
I am a total newbie to android (Xperia Z being my first android phone). I can see that there is an update avaiable New firmware (10.1.1.A.1.253) for XperiaZ in PC companion. But I am struggling to get past the "Checking your Phone/tablet" stage on the PC companion app.
It says that:
1. Turn off the phone. Take out the USB cable from computer and phone.
2. Wait for 5 minutes
3. Plugin the USB cable in the computer.
4. Press and hold down the Volume Down button while plugging the USB connector in the phone.
I tried it 6-7 times but after Stage 4 nothing happens and after 5 minutes approx I get to back to same instructions. Do I need to do something with the PC companion on my machine?
I am using PC companion on Windows vista. I am stuck and frustated thinking of my Old Apple days :crying:
Click to expand...
Click to collapse
And i don't think that u used PC Companion of Sony
u used SUS tool
update processes by pc companion are in these ways;
1. connect ur phone to pc companion it will find new firmware and update it automatically and then it turns ur phone off after update then u should turn it on > u have new firmware, thatsit
Hi!
Is there a kind soul around that can provide a safe guide for the first step in this thread http://forum.xda-developers.com/showthread.php?t=2427995
It mentions the downgrading to .310 and Doom's toolkit but I could use more specific instructions for those parts. Also which version of Doom's toolkit should be used? Rest of the steps shouldn't be a problem.
Regards
/Regis
I did that last week to save my TA keys so here is what I remember :
You have to download FlashTool and the old ROM :
http://flashtool.net
http://forum.xda-developers.com/showthread.php?t=2384512 under Android 4.1.2 (C5503 = LTE, C5502 = 3G model)
WARNING : This will wipe all data on the phone !!
Next in Flashtool you use the little thunder icon, choose flash mode and direct it to the download folder of the ROM. Phone turned off, press volume- and while pressing it, plug in the USB. The computer will start flashing and you can release volume-. After a while it will say it's all done and you can unplug the phone. Do it and power up. It can take several minutes to boot.
Next you can use DoomLord's exploit to gain root. When you have root you can back up your TA keys and then you can use Flashtool again to revert to 4.2. Next follow instructions in the thread you linked to unlock bootloader, flash su and install SuperSu
If you want to keep your data, just make a backup with pc companion and restore it after you are done.
Skickat från min C5503 med Tapatalk 4
Mario.D said:
If you want to keep your data, just make a backup with pc companion and restore it after you are done.
Skickat från min C5503 med Tapatalk 4
Click to expand...
Click to collapse
Ok! You mean after the whole process as described in the link i posted earlier? Does that interfere with the TA backup software in anyway?
Also, note that this is not a mandatory step. It's only if you want to back up your TA keys (it permits to restore the bootloader to factory defaults if you have to put your phone in warranty)
Tito1337 said:
I did that last week to save my TA keys so here is what I remember :
You have to download FlashTool and the old ROM :
http://flashtool.net
http://forum.xda-developers.com/showthread.php?t=2384512 under Android 4.1.2 (C5503 = LTE, C5502 = 3G model)
WARNING : This will wipe all data on the phone !!
Next in Flashtool you use the little thunder icon, choose flash mode and direct it to the download folder of the ROM. Phone turned off, press volume- and while pressing it, plug in the USB. The computer will start flashing and you can release volume-. After a while it will say it's all done and you can unplug the phone. Do it and power up. It can take several minutes to boot.
Next you can use DoomLord's exploit to gain root. When you have root you can back up your TA keys and then you can use Flashtool again to revert to 4.2. Next follow instructions in the thread you linked to unlock bootloader, flash su and install SuperSu
Click to expand...
Click to collapse
And the flashing is to be done with the phone turned off and disconected from the PC to begin with? Which DoomLord exploit version did you use?
I forgot to mention my specs earlier which is Sony Xperia ZR c5503 JB 4.2.2 FW 10.31.A.0.244 and Kernel-version 3.4.0-g3865184
regis_andersson said:
And the flashing is to be done with the phone turned off and disconected from the PC to begin with? Which DoomLord exploit version did you use?
I forgot to mention my specs earlier which is Sony Xperia ZR c5503 JB 4.2.2 FW 10.31.A.0.244 and Kernel-version 3.4.0-g3865184
Click to expand...
Click to collapse
Yes to flash another firmware with flashtool you have to smart with phone turned off. Then you press volume- while plugging USB.
I used last Doomlord exploit, v17 I think
Tito1337 said:
Yes to flash another firmware with flashtool you have to smart with phone turned off. Then you press volume- while plugging USB.
I used last Doomlord exploit, v17 I think
Click to expand...
Click to collapse
Do you know if it's possible to flash only the kernel version? I see NeoJeo has posted download links for the stock kernel .310 and .244
I am in an awkward situation.
xperia z, 4.2.2 244 rooted stock rom, bootloader locked, usb debug mode off, recovery not installed.
I accidentally corrupted build.prop and the phone bricked.
I cannot use flashtool to flash the stock rom back because usb debug mode is off.
I cannot use Sony update service Pro to force update because it said that "your phone already has the latest available software installed".
I cannot use PC Companion to repair because the software said that "Sony update engine doesn't have software available for your phone".
Please help.
wmiswm said:
I am in an awkward situation.
xperia z, 4.2.2 244 rooted stock rom, bootloader locked, usb debug mode off, recovery not installed.
I accidentally disrupted build.prop and the phone bricked.
I cannot use flashtool to flash the stock rom back because usb debug mode is off.
I cannot use Sony update service Pro to force update because it said that "your phone already has the latest available software installed".
I cannot use PC Companion to repair because the software said that "Sony update engine doesn't have software available for your phone".
Please help.
Click to expand...
Click to collapse
Use PC companion but try use repair phone not update. Wait till all phone model showing up than choose your model phone. btw, your phone must off.
than follow instruction there... wil take 1～2 hour for repair.
Hope you can solve your problem. ill take screen shoot when im home later than post here..
Sent from my C6602 using xda premium
YudiA1 said:
Use PC companion but try use repair phone not update. Wait till all phone model showing up than choose your model phone. btw, your phone must off.
than follow instruction there... wil take 1～2 hour for repair.
Hope you can solve your problem. ill take screen shoot when im home later than post here..
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Thank you very much for your reply. But I am already using the PC Companion repair option, and the response is as stated above.
flashtool is all what you need,read the instructions
http://forum.xda-developers.com/showthread.php?t=2240614
Sent from my C6603 using xda premium
Reply
wmiswm said:
I cannot use flashtool to flash the stock rom back because usb debug mode is off
Click to expand...
Click to collapse
You can use Flashtool to flash stock rom, doesn't matter if usb debug mode is on or off (only needed to install recovery or to root)
Download stock rom, install flashtool + drivers and follow screen instructions.. Good Luck! :good:
J have the same problem, yesterday j installed cyanogenmod, now xperia Z was on SONY logo and j can't flash original firmware on flashtool, j can only flash original kernel, but is still on sony logo
SUS says that hasn't new firmware for my phone.
What can j do ????
Thanks in advance
gm007 said:
flashtool is all what you need,read the instructions
http://forum.xda-developers.com/showthread.php?t=2240614
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
many thanks, done.
shysparrow said:
You can use Flashtool to flash stock rom, doesn't matter if usb debug mode is on or off (only needed to install recovery or to root)
Download stock rom, install flashtool + drivers and follow screen instructions.. Good Luck! :good:
Click to expand...
Click to collapse
yes, you are right. Yesterday I check everything on the right panel and it does not work. Today I leave all option unchecked and flash properly. Many thanks anyway.
maxam73 said:
J have the same problem, yesterday j installed cyanogenmod, now xperia Z was on SONY logo and j can't flash original firmware on flashtool, j can only flash original kernel, but is still on sony logo
SUS says that hasn't new firmware for my phone.
What can j do ????
Thanks in advance
Click to expand...
Click to collapse
Just follow the flashtool instruction and re-flash the stock rom first, everything will return to unroot stated. Reroot then and try again.
wmiswm said:
Just follow the flashtool instruction and re-flash the stock rom first, everything will return to unroot stated. Reroot then and try again.
Click to expand...
Click to collapse
Maybe j have other kind of problem, j tried with flashtool but it doesn't start flashing when in flashmode, after a minute phone boots itself continuosly on sony logo.
j tried several times with different PC and different ftf file.
j hope to solve this problem, but how...
maxam73 said:
Maybe j have other kind of problem, j tried with flashtool but it doesn't start flashing when in flashmode, after a minute phone boots itself continuosly on sony logo.
j tried several times with different PC and different ftf file.
j hope to solve this problem, but how...
Click to expand...
Click to collapse
Try this way bro.. Done in many Xperia here..
Solving Bootloop phone/Flash Tool can't Detect your phone.
Your Phone Must Off!! and not connected !!
1. Open Pc Companion
2. Click update on Red ellipse (in Picture 1)
3. Start on Phone/tablet Update (in Picture 2)
4. Click Repair on Next Screen
5. in Next Screen, Read that warning Click Continue if you OK
6. Next Step click on Red Circle than Next...
7. Wait initializing Software (10~30 mnt) or depend your ISP speed
8. After initializin9 All Xperia Phone List Will Show Up.
Choose What Xperia Phone Will you repair ( I choose XZ) than Next..
9. Follow instruction On picture.
( Connect USB on your Phone while Press Vol down )
10. if not Start.. Unplug usb and try plug again ==> same no 9)
11. After start.. Waiting 1~2 Hours till done.
(Read Warning There )
Sent from my C6602 using xda premium
YudiA1 said:
Try this way bro.. Done in many Xperia here..
Solving Bootloop phone/Flash Tool can't Detect your phone.
Your Phone Must Off!! and not connected !!
1. Open Pc Companion
2. Click update on Red ellipse (in Picture 1)
3. Start on Phone/tablet Update (in Picture 2)
4. Click Repair on Next Screen
5. in Next Screen, Read that warning Click Continue if you OK
6. Next Step click on Red Circle than Next...
7. Wait initializing Software (10~30 mnt) or depend your ISP speed
8. After initializin9 All Xperia Phone List Will Show Up.
Choose What Xperia Phone Will you repair ( I choose XZ) than Next..
9. Follow instruction On picture.
( Connect USB on your Phone while Press Vol down )
10. if not Start.. Unplug usb and try plug again ==> same no 9)
11. After start.. Waiting 1~2 Hours till done.
(Read Warning There )
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
Solved...j know that phones must be off, the problem was flashtool, j used other version (beta 4) on other pc running xp instead of win7 and all goes good.
Thanks to all for helping me
Doesnt work.
I cant use flashtool, period.
Are there anyother methods?
theVenerable said:
Doesnt work.
I cant use flashtool, period.
Are there anyother methods?
Click to expand...
Click to collapse
The above didn't work for me because I received error based on my type of phone.
This guide however did help: http://forum.xda-developers.com/showthread.php?t=2240614
I had to reboot windows to a settings to enable unsigned drivers. Installed Flashtool and it's drivers,
First unlocked the bootloader(BLU button, got the IMEI, used the sony form (http://unlockbootloader.sonymobile.com/instructions))
Then I downloaded the stock sony xperia z ftf image, placed it in Flashtool's firmware folder, then flashed it (flash device > flash mode).
Now my phone's working again.
HTH,
George
brick,unbrick,xperia z problem,flashtool
My OS phone in recovery mode (root) got deleted And when I turn on phone stuck on Sony logo And when it is connected to the computer showing error your USB not recognized and Flash mode for use Flashtool doesn't work and the same error shows what should i do?
shayanster said:
My OS phone in recovery mode (root) got deleted And when I turn on phone stuck on Sony logo And when it is connected to the computer showing error your USB not recognized and Flash mode for use Flashtool doesn't work and the same error shows what should i do?
Click to expand...
Click to collapse
If you still can enter custom recovery, you only need flash rom and (with) suitable kernel.
If not, you need Flashtool.
- make sure you have the newest version of flashtool and driver
- connect your phone to pc.
- when computer show error about usb not recognized, go to computer management - device manager. Find something in universal serial bus controller list that have yellow triangle and exclamation mark. right click and remove it
- disconnect your phone then reboot your pc
- install flashtool and driver, reboot pc again
- connect your phone to pc. Now, it should detect your phone.
- do flashing procedure
cmiiw
visualfighter said:
If you still can enter custom recovery, you only need flash rom and (with) suitable kernel.
If not, you need Flashtool.
- make sure you have the newest version of flashtool and driver
- connect your phone to pc.
- when computer show error about usb not recognized, go to computer management - device manager. Find something in universal serial bus controller list that have yellow triangle and exclamation mark. right click and remove it
- disconnect your phone then reboot your pc
- install flashtool and driver, reboot pc again
- connect your phone to pc. Now, it should detect your phone.
- do flashing procedure
cmiiw
Click to expand...
Click to collapse
Thanks for the answer I tried all ways but the problem is not solved .I think the only solution is JTAG box
shayanster said:
Thanks for the answer I tried all ways but the problem is not solved .I think the only solution is JTAG box
Click to expand...
Click to collapse
To use Flashtool put phone in flashmode, it will not work in recovery mode
To put phone in flashmode
Hold power + both volume keys
wait till you feel three vibrations.
Make sure you have installed Z drivers flashmode drivers & fastboot drivers(Setup fille is in driver folder of flashtool)
Keep FTF file in firmware folder of flashtool
Start flashtool
Click the thunder button
select flashmode
select the FTF file
When it tells you to connect phone
Hold volume down key and connect USB it should start flashing
androidtweaker1 said:
To use Flashtool put phone in flashmode, it will not work in recovery mode
To put phone in flashmode
Hold power + both volume keys
wait till you feel three vibrations.
Make sure you have installed Z drivers flashmode drivers & fastboot drivers(Setup fille is in driver folder of flashtool)
Keep FTF file in firmware folder of flashtool
Start flashtool
Click the thunder button
select flashmode
select the FTF file
When it tells you to connect phone
Hold volume down key and connect USB it should start flashing
Click to expand...
Click to collapse
when it is connected into flashmode the computer showing error your USB not recognized
shayanster said:
when it is connected into flashmode the computer showing error your USB not recognized
Click to expand...
Click to collapse
Is it Windows 7 or 8?