Database Develop

Nexus 4 - Defect rate

My initial Nexus 4 has a small hole in the centre of the backlight through which light escapes when viewed from any sort of angle. It's quite distracting, so I've elected to send it back. I've only seen one other user with this defect.
Half the threads on this forum are about problems people are having, and each seems to have a respectable number of vocal sufferers. But people come here because they have these problems, and it's tough to determine how the average customer is making out.
I'm mostly curious because I have no idea what to expect of the replacement I receive. Glue blotches? Who knows.
I wonder what the actual % is. Poll up top for those interested.

I have the speaker problem but i can not hear it. My buddy's N4 has it has well. He said he thinks his is worst on his phone. Because i can not hear it i do not think there is a problem. Over all i have been very happy with the phone. I can't wait for Franco to get his so we can get some better kernels.

These results will always be obscured. People that don't have a reason to complain usually won't make a thread saying" hey got my phone today, works as expected"
Sent from my Nexus 4 using Tapatalk 2

I'm the only person I've seen posting with my defect -- the camera LED doesn't work, no flash, no flashlight. I'm obviously getting a replacement, shipped today.

Mine has a yellow tint on the bottom half of the screen. Replacement was shipped out today

My Nexus 4 locks up in deep sleep (while charging usually). In order to restart the phone, I have to hit Power + Vol Down which shows me the charging animation, afterwhich I can hit power to start the phone. I've already wiped the phone and flashed the stock 4.2 image from Google, and uninstalled any applications known to be incompatible. Seems to be a hardware issue so I requested an RMA.

Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...

darkamikaze said:
Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...
Click to expand...
Click to collapse
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.

Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.

I have the yellow spots on my screen. They seem to get worse over time. My replacement shipped today though. I'm really hoping it doesn't have any issues.
J.a.M said:
Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.
Click to expand...
Click to collapse
I've also experienced this. It seems like a software issue though.
Sent from my Nexus 4 using xda premium

I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.

richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse

FatalityBoyZahy said:
richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
Click to expand...
Click to collapse

richdswoot said:
FatalityBoyZahy said:
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
Click to expand...
Click to collapse
Not everyone has issues with their Nexus, these are also most likely going to be from a different batch. I don't they could be ant worse than our current devices.
Sent from my Nexus 4 using xda premium
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Click to collapse

When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.

Hope they don't pass all the replacement directly to LG like what they did on Galaxy Nexus after receiving too many replacement call.

Venekor said:
When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.
Click to expand...
Click to collapse
I'm hoping they'll have a recall. I love my Nexus 4, but I'm not sure if I'll be able to deal with all these hardware issues.
Sent from my Nexus 4 using xda premium

amdhunter said:
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.
Click to expand...
Click to collapse
What do you mean "when pushing them"?

I have a thin vertical blinking line to the of my screen it strechches the entire length of the screen.its noticible on any color background but white seems the worst as the line appears pink.I called Google today they should be sending a replacement this week.its ashamed other then the line the phone seems flawless but a line down the entire screen isn't something I can overlook

I am just now getting screen banding, obviously a defect. kinda frustrating..

[Q] HTC ONE Light Bleed

I bought htc one of phones4u and i notice when watching videos or something with a dark background, light bleeds from the home button on to the screen. The light bleed comes from the bottom right hand corner of screen, looks like there is missing a bit of seal from the screen so the light comes through, so i arranged for an exchange as i wanted it perfect and it was annoying, anyway just received my second handset and guess what still the same problem, It is not the same phone if any of you guys thinking this!! As the problem with this new phone is the light is bit more on the side and worse. So two phones both with the same problem.
Have any of you guys had this problem?? as i have scanned the internet and i cannot see anything about this issue. Surely i can't be the only one!!
I will be sending this back for a third time if it happens again will probably be getting the s4.

I have not had this problem nor heard anyone else with it. Can you get a picture?
Sent from my HTC One using xda app-developers app

Never seen this problem either.

daleski75 said:
Never seen this problem either.
Click to expand...
Click to collapse
I just tried this. I found I could see a tiny bit of leakage from the back button. But only if I went into the room with no windows, all lights off, and gave my eyes about 20 seconds to adjust....then I could "just" see it. I would never ever have noticed this in normal usage and I imagine some will not be able to see it on my phone at all.

The time i finish work it is pretty dark, so this is why i notice it. Mine is def worse than yours you can clearly see it best way to do it is to be in a dark room and put brightness right down on htc one, i will try and take a photo later for you guys to see.

Theaceisace said:
The time i finish work it is pretty dark, so this is why i notice it. Mine is def worse than yours you can clearly see it best way to do it is to be in a dark room and put brightness right down on htc one, i will try and take a photo later for you guys to see.
Click to expand...
Click to collapse
I have light leaking where the screen meets the body. Is this common?

My first one had this issue, just like in photo above.
The replacement is perfect light bleeding wise..
Sent from a pizza

millicent said:
My first one had this issue, just like in photo above.
The replacement is perfect light bleeding wise..
Sent from a pizza
Click to expand...
Click to collapse
I also have this issue like the photo above in the exact same spot. Mine is only a pin hole tho.

Was really surprised to see this topic. My HTC One has easily been the most flawless screen I've ever owned. I've had some light bleeding, even if barely noticeable to anyone who doesn't have severe OCD, on almost every LED-backlist display I've used...until this phone. Even my new Nexus 10, which I settled on after many exchanges, has minor light bleeding.

Just checked my phone, don't have this issue. If possible, I'd contact the seller you purchased it from or get in contact from HTC to check out the warranty.

I came across the same issue. Anybody knows what's the cause of the issue? and how to repair it!
i'd appreciate it!

Strange horizontal lines in HTC One screen.

Hey there,
I just noticed that on my 2 day old HTC One (FA35FW9#####, HTC_E11) has strange horizontal line on the screen. Even when it's turned off. It's visible on dark colours (black) when the screen is on. It's annoying. I tried to take a picture of it, but i don't have a lens that will focus on it. It looks like a solar panel of sorts.
Am I the only one that has this weird hardware issue, or is it well known?
regards,
X

Xeperu said:
Hey there,
I just noticed that on my 2 day old HTC One (FA35FW9#####, HTC_E11) has strange horizontal line on the screen. Even when it's turned off. It's visible on dark colours (black) when the screen is on. It's annoying. I tried to take a picture of it, but i don't have a lens that will focus on it. It looks like a solar panel of sorts.
Am I the only one that has this weird hardware issue, or is it well known?
regards,
X
Click to expand...
Click to collapse
Mine definitely has this, I didn't notice it until today outside in the sun. I don't see it at all when the screen is on though.

Hi,
I also see this on my HTC One grid when the display is lit on a black background and there is sun. Is it normal, everyone does it ? Or is it a fault and should it change ?

It's on mine as well...can see it under a very bright light...but not normal conditions...... Think it's the digitizer !???
Sent from my HTC One using xda app-developers app

I believe it is, I have smaller ones on the hox to....
Sent from my HTC One using xda premium

I think its just the screen. I get it under sunlight when the screen is black. Little annoying but i'll live Anyone else with this?
I find they look more like blocks though...

Do a quick search of the forums. There's MANY of this exact topic, and all have been resolved.
It is the digitizer by BTW...
Sent from my HTC One using xda app-developers app

Hi,
Thank you for your answers. So what is normal ?
Because I saw two other HTC One grid and it was much less visible than on mine, we only see screen off when the mine can be seen when the screen is turned on if the sun on the screen.
Do you think he should return it under warranty ?

jeoffrey said:
Hi,
Thank you for your answers. So what is normal ?
Because I saw two other HTC One grid and it was much less visible than on mine, we only see screen off when the mine can be seen when the screen is turned on if the sun on the screen.
Do you think he should return it under warranty ?
Click to expand...
Click to collapse
Apparently the screens made by sharp have more visible lines than the ones made by JDI, but there's no way to know which is which without running an app to retrieve the information (or maybe viewing the screen under sunlight ). I can see the lines on mine but since I don't look at the screen when it's off I don't really care about them. You'll never find one where the digitizer is invisible, and buying a One is gambling on getting a good one vs build quality issues, so if that's all that's wrong I'd just hold on to it if I were you.
Sent from my HTC One using xda app-developers app

Horizontal lines approx 2mm apart are visible on mine too when screen is off...Noticed after 3 days i got it and was not sure if m i the only one who got it, untill i found this thread. I dont mind those lines if they are there, but it doesn't call for alarm right??

Same
I've had this on two HTC Ones, so I think its normal. I also found that its only really visible when the screen is off.

anotherone10 said:
I've had this on two HTC Ones, so I think its normal. I also found that its only really visible when the screen is off.
Click to expand...
Click to collapse
Same here. Maybe because the pixel technology... Someone better in techs can say maybe.
Also if am right there is same question and discussion about that.
Cheers
Sent from my HTC One using xda app-developers app

Just the digitiser in the screen. It is visible on all HTC Ones but, as said previously, a little easier to see on the Sharp panels.
Nothing to worry about.
Sent from my HTC One using xda app-developers app

Yeah i just noticed mine today when i was outside in the sun... :/

I just noticed this on my way to work this morning, now I can see it almost all the time whenever the screen is off or has a dark backround, for example I see it with the phone laying flat on my desk directly in front of me, what I would consider a normal viewing angle with the screen off or on with a dark background.
my phone is only 11 days old should I contact my carrier regarding this??, its kind of annoying.

Dynomutt said:
I just noticed this on my way to work this morning, now I can see it almost all the time whenever the screen is off or has a dark backround, for example I see it with the phone laying flat on my desk directly in front of me, what I would consider a normal viewing angle with the screen off or on with a dark background.
my phone is only 11 days old should I contact my carrier regarding this??, its kind of annoying.
Click to expand...
Click to collapse
No, it's normal and not annoying. You shouldn't be able to see it if you're looking directly at the phone.

BenPope said:
No, it's normal and not annoying. You shouldn't be able to see it if you're looking directly at the phone.
Click to expand...
Click to collapse
Thanks for the reply, it does bug me a bit like but I guess I could live with it.
It is quite easily noticible from slight angles but not if I am looking at phone straight on. I have a couple of friends with the same phone, I will check theirs to see how visible it is on their handsets.

Want to get even more irritated with it? Pull up a white background, like in the text message app, stare really intensely at it, and you can see the lines very faintly and what appears to be a texture similar to cloth, not a smooth-like-paint texture that would be ideal.
Once you notice it, you'll always see it. Lol. Have a nice day!

ingenious247 said:
Want to get even more irritated with it? Pull up a white background, like in the text message app, stare really intensely at it, and you can see the lines very faintly and what appears to be a texture similar to cloth, not a smooth-like-paint texture that would be ideal.
Once you notice it, you'll always see it. Lol. Have a nice day!
Click to expand...
Click to collapse
OMG you bastard! :laugh:

I just noticed that my ps vita also has these lines, but it's a grid instead of just horizontal lines. Different screen tech but similar digitizer I suppose. I chuckled a bit when I saw it for the first time
Sent from my HTC One using xda app-developers app

[Q] Anyone else have v0004 hardware?

Just got my HTC one (blue best buy version) and aside from the top of the screen being a hairs width higher than the top speaker grill, it seems perfect. No camera issues (pitch black laid on a table), no apparent gaps in the plastic surround, and no other defects I can find. Anyone else care to sound off with hardware version and any defects you have?

4 and not any that I have noticed
Sent from my HTCONE using Tapatalk 4

4 also is there other hardware versions?

P.Mobile said:
4 also is there other hardware versions?
Click to expand...
Click to collapse
I was almost positive there was a 0003 but I could be wrong.

0004, Mine is from launch

0004 and the only complaint is thecamera. That was against my hand so its purple but at night, especially outside, it is a very noticeable blue. Plus the very noticeable "blocks" are pretty disappointing. I also have a problem with most pictures coming out blurry, has a small focus area that is clear and everything else seems faded.
Sent from my HTCONE using xda app-developers app

4... I have the red one. No camera issues and everything fits like a glove.

Well seems like there's probably only the 0004. So much for my theory that maybe that had anything to do with anything. I wish there was (or maybe there is) a way to see more detailed build date information. Maybe that would shed some light on things.

Got mine about three weeks ago.

DWake014 said:
0004 and the only complaint is thecamera. That was against my hand so its purple but at night, especially outside, it is a very noticeable blue. Plus the very noticeable "blocks" are pretty disappointing. I also have a problem with most pictures coming out blurry, has a small focus area that is clear and everything else seems faded.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Not to discredit your complaints. They're real issues. But are you sure the focus issue isn't related to depth of field? It's especially exaggerated on the f/2.0 aperture of our camera. But there are others too that confirmed it's a real defect, almost like the glass is out of place in the lens.
Sent from my HTCONE using xda app-developers app

This is mine. So sick of it.
Sent From My HTC One!

Have 0004 and have a very tiny gap, screen isn't flush with the grill, but not by a lot and my camera has the annoying blue and purple colors in darkness but I'm not complaining. 4.3 is supposed to fix the camera issue so we'll see what happens.
The picture is the camera pressed against my palm.
Sent from my HTC One using XDA Premium

I have 0004, and I don't have any camera problems. I do have the bottom-speaker-louder-than-top-speaker issue, though. I've also noticed that the bottom right of my screen is slightly warped inward, because the plastic on the bottom-right of the device tapers its width down slightly. But that hasn't caused me any problems.
I do have some of those aluminum-plastic gaps that some have complained about, but those don't really bother me. I keep the device in a case most of the time, anyways.
Every other little flaw (lackluster graphics performance, popping sound when WiFi is enabled), I feel, is the fault of software, which will ideally be corrected, if US carriers ever give us non-rooters 4.3.

Got mine on launch day and it's been perfect! No rough edges, no gaps (at least from what my naked eye can see), no sound or connectivity issues. My experience had been excellent. This device will encourage me to keep buying and supporting HTC devices in the future. Attached a pic of my camera held up to my palm. No odd coloring at all.
Sent from my rooted HTC One.

My purple issue is very bad, am also on 0004. Took it to sprint, and I will be getting a replacement on Thursday, hopefully this one will be purple camera free
Sent from my HTCONE using XDA Premium 4 mobile app

Mine against my palm. Wonder why some have that color issue?
Sent from my HTCONE using xda app-developers app

TriBeard said:
Just got my HTC one (blue best buy version) and aside from the top of the screen being a hairs width higher than the top speaker grill, it seems perfect. No camera issues (pitch black laid on a table), no apparent gaps in the plastic surround, and no other defects I can find. Anyone else care to sound off with hardware version and any defects you have?
Click to expand...
Click to collapse
I've only seen 0004.

I was showing my friend some of these pictures, and he said that it looks kinda like a pinched/damaged LVDS cable. With the way everything is packed so tight inside modern smartphones, and especially the One in particular, this sounded plausible to me. It does go against HTC's theory that it is a software issue, and I hope for the sake of those with issues it is just software. What do you guys think?

flyboy21141 said:
I have 0004, and I don't have any camera problems. I do have the bottom-speaker-louder-than-top-speaker issue, though. I've also noticed that the bottom right of my screen is slightly warped inward, because the plastic on the bottom-right of the device tapers its width down slightly. But that hasn't caused me any problems.
I do have some of those aluminum-plastic gaps that some have complained about, but those don't really bother me. I keep the device in a case most of the time, anyways.
Every other little flaw (lackluster graphics performance, popping sound when WiFi is enabled), I feel, is the fault of software, which will ideally be corrected, if US carriers ever give us non-rooters 4.3.
Click to expand...
Click to collapse
I noticed this morning the balance sounded off, my bottom speaker also sounds louder that the top. Is there a easy way to fix this?

0004 launch phone. Only complaint is the purple or red in low light camera shots.

Loose home button

If I lightly tap my home button its pretty loose, anyone else?
Now that I know about it I can't seem to stop.

eallan said:
If I lightly tap my home button its pretty loose, anyone else?
Now that I know about it I can't seem to stop.
Click to expand...
Click to collapse
Mine definitely isn't loose at all. There's no wiggle room in any direction. Tapping lightly doesn't nothing, but pressing firmly gives a nice solid click, just as you would expect.
I'd exchange it through TMO before your window closes. That is, if it bothers you (and it would bother me).

whittikins said:
Mine definitely isn't loose at all. There's no wiggle room in any direction. Tapping lightly doesn't nothing, but pressing firmly gives a nice solid click, just as you would expect.
I'd exchange it through TMO before your window closes. That is, if it bothers you (and it would bother me).
Click to expand...
Click to collapse
Ok cool, thank you for the info. I might give them a ring then, it does bother me a bit!

I have the same thing.. mine is firm but if you lightly tap it without pressing it all the way down it wobbles a bit.. I thought it was mine but I ordered another one and it had the same thing. I went in at the Tmo store and the one on display does it as well..

Dweet said:
I have the same thing.. mine is firm but if you lightly tap it without pressing it all the way down it wobbles a bit.. I thought it was mine but I ordered another one and it had the same thing. I went in at the Tmo store and the one on display does it as well..
Click to expand...
Click to collapse
they're all like this. have yet to come into contact with one where there isn't at least a slight bit of movement vertically. i believe this was intended and how it was designed.
@whittikins might want to try putting on glasses and check again. it's an extremely tiny bit of movement, very hard to see unless you're really looking for it.

mrvirginia said:
they're all like this. have yet to come into contact with one where there isn't at least a slight bit of movement vertically. i believe this was intended and how it was designed.
@whittikins might want to try putting on glasses and check again. it's an extremely tiny bit of movement, very hard to see unless you're really looking for it.
Click to expand...
Click to collapse
OP didn't have to look for his. He said that tapping it lightly makes it move and is loose. Mine doesn't and is not loose at all. The only movement I can get is by pressing just enough to not click it and putting pressure up/down (toward the top/bottom of the screen). I can detect a slight movement, but it's silent and not at all like OP describes. Pushing against the edge of the button with my fingernail in any direction doesn't result in any movement. I have to be pressing down and purposely pushing it sideways to see anything.

whittikins said:
OP didn't have to look for his. He said that tapping it lightly makes it move and is loose. Mine doesn't and is not loose at all. The only movement I can get is by pressing just enough to not click it and putting pressure up/down (toward the top/bottom of the screen). I can detect a slight movement, but it's silent and not at all like OP describes. Pushing against the edge of the button with my fingernail in any direction doesn't result in any movement. I have to be pressing down and purposely pushing it sideways to see anything.
Click to expand...
Click to collapse
i was essentially confirming to everyone that there should at least be slight movement vertically (that's up and down) without any noise and without actually clicking the button.
OP needs to exchange his/her device.

mrvirginia said:
i was essentially confirming to everyone that there should at least be slight movement vertically (that's up and down) without any noise and without actually clicking the button.
OP needs to exchange his/her device.
Click to expand...
Click to collapse
Bad news, I did exchange it!
The replacement is the same way

eallan said:
Bad news, I did exchange it!
The replacement is the same way
Click to expand...
Click to collapse
just curious, which color did/do you have?

mrvirginia said:
just curious, which color did/do you have?
Click to expand...
Click to collapse
Black

eallan said:
Black
Click to expand...
Click to collapse
I have a white device. maybe it's isolated to black devices. not sure. as early adopters, it's usually more likely that the percentage of defective devices in our hands is higher than later on.

eallan said:
If I lightly tap my home button its pretty loose, anyone else?
Now that I know about it I can't seem to stop.
Click to expand...
Click to collapse
My home button is firm but it does wiggle a bit.
But whats bothering the most is the battery life!

I also have a black one and just picked it up Sunday here is Australia. I have taken it back and had it replaced as the Mobile provider agreed that it was a fault. The new one now also has the same issue.
I have also found a video on youtube that shows the noise that it makes as it is so loose. www dot youtube dot com/watch?v=Y5FoWeDGQZ4 (not able to post link as I am new)
Contacting Samsung customer support was not much use but they said that it can be sent in to look at but will be charged if no fault it found. I believe it to be Faulty.
this is a massive hassle to be without a phone for who knows how long... not impressed.

Delete

Same issue here. The left side of the home button rattles a little bit when i press lightly on it. Should i exchange or is it normal?

I got the 32GB S6 in Black.
My Button wiggles too when i slightly move it up and down,not much but it bother me a lil bit.
Problem is: i rooted my phone and after that the problem occured...
I dont know if they would see the Knox Trigger,cuz its a Materialfault and im in the first 14 Days(Got it 2 Days now).
Maybe i will live with it.I didnt pay for it.
My Provider gave it to me for free bcuz i was about to cancel my contract

eallan said:
Black
Click to expand...
Click to collapse
Both my wife and myself got the blueish black ones. Hers is rock solid, no movement. Mine has a slight wiggle if I apply a little pressure. Haven't decided if I want to go in and have them open up boxes until they find a solid one. It's really not a issue so what do you guys think? Worth my time to go in or just deal with it?

ThePagel said:
Both my wife and myself got the blueish black ones. Hers is rock solid, no movement. Mine has a slight wiggle if I apply a little pressure. Haven't decided if I want to go in and have them open up boxes until they find a solid one. It's really not a issue so what do you guys think? Worth my time to go in or just deal with it?
Click to expand...
Click to collapse
I'm on device 3. I'm going to wait a little while with it and send it back to Samsung and have them sort it out. I'm feeling like T mobiles match is all the same

Mine (white) yesterday the right side started to rattle a bit,but seems guys it's supposed to work like this.

micr0g said:
Mine (white) yesterday the right side started to rattle a bit,but seems guys it's supposed to work like this.
Click to expand...
Click to collapse
Its not. I have an edge with a perfectly firm button.