Database Develop

HTC UK Repair - Anyone had any experience?

I dropped my One on the pavement getting out of the car on saturday, which spidered the screen in a corner.
It's not insured, I;ve played the game and lost, so prepared to pay the repair price, but I've only found HTC recommended for the repair.
Not a massive issue, but has anyone sent one in for a new screen from the UK, and if so what price were you quoted? HTC said they receive the phone, then give me a quote. I either then pay up or pay £25 to get the device shipped back.
Looking at our contents insurance now to see if and how its covered before I push the button with HTC, but any input would be appreciated.
Once its fixed I'm going to get the most padded, thick case I can I think, took out the screen on my old Galaxy S2 twice, fixed it myself with an ebay screen the first time, then it cracked again so I just ebayed it broken.
Cheers

[Q] Broken glass

Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks

redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
Click to expand...
Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.

The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.

Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
Click to expand...
Click to collapse
Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.

I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time

repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding

Rear camera lens cover

Just an FYI for anyone else in the same boat.
After going round and round with several local shops to try and replace the rear camera lens on my Note 4 I have finally given in and shipped it off to Samsung. I used their Facebook Customer Service portal. All communication were done through email afterwards.
The first shop ordered the "part" only to finally receive the housing for the lens and not the actual lens. Oooops. That was 17 days wasted. Two other shops swore they could get it fixed but turned up empty handed when they looked in the computer. Samsung just hasn't made this part available yet.
I found the entire chassis (including lens) on eBay for $80 but it ships from England (I'm US) and would take 10-15 days. Plus the hassle of swapping out the components would lead me to outsource it. Which would be yet another sum of money.
The total cost from Samsung (and they paid for priority shipping) is $70 with a promised return of 7-9 days.
Luckily I have my trusty old HTC One to use as a temp. Man this thing feels small.

As a follow up....I received my email from Samsung saying that the phone had been received and repaired. Total cost is $70.65. It does state that phone is OOW (out of warranty) as they most likely discovered it was not a stock ROM or that KNOX had been disabled. Hopefully that doesn't haunt me over the next year.
They show an ETA of 12/19 for return shipping. That would put it at 9 days turn around. Their window of 7-9 days seems legit.

What was wrong with the camera?

Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
Click to expand...
Click to collapse
If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
Click to expand...
Click to collapse
Scratched or cracked camera lense is not covered under warranty. I'm pretty sure at least.
Sent from my SM-N910T using XDA Free mobile app

OOW?
BACARDILIMON said:
If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4
Click to expand...
Click to collapse
wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
Click to expand...
Click to collapse
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.

jcotterman said:
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.
Click to expand...
Click to collapse
I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4

Jump
BACARDILIMON said:
I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4
Click to expand...
Click to collapse
But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.

jcotterman said:
But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
Click to expand...
Click to collapse
Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4

Clarification
BACARDILIMON said:
Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.

jcotterman said:
Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.
Click to expand...
Click to collapse
Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4

BACARDILIMON said:
Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4
Click to expand...
Click to collapse
16 inches

jcotterman said:
16 inches
Click to expand...
Click to collapse
That sucks. Sorry read that wrong. Wow they should of done it for free. They tested this phone to be dropped from 3 feet.
BAD ASS NOTE 4

Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk

Occurance
Limeybastard said:
Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I would assume this will be a very common part replaced. If I were a conspiracy theory guy I'd say it was intentionally designed that way. But now I have a case so if the camera lens breaks again its because the entire chassis was crushed. Or it again fell 16" and landed lens first on a pebble. Which would be my luck.

cracked screen; all replacement shops are quoting more than the phone is worth...

I cracked the screen on my Nexus 6, however the LCD and digitizer still work fine. Every replacement shop I have spoken with in NYC is quoting me $220-250 US to replace the entire LCD / glass screen together and won't remove and replace the glass screen alone. I paid $250 CDN ($180 US) for this phone, so spending that much on a screen replacement isn't worth it to me.
What alternatives do I have? How difficult is replacing the glass screen alone? I know its bonded to the LCD, but is it worth while to try and repair? Can anyone suggest a shop that does glass screen replacement alone in NYC?
Thanks

paradigmGT said:
I cracked the screen on my Nexus 6, however the LCD and digitizer still work fine. Every replacement shop I have spoken with in NYC is quoting me $220-250 US to replace the entire LCD / glass screen together and won't remove and replace the glass screen alone. I paid $250 CDN ($180 US) for this phone, so spending that much on a screen replacement isn't worth it to me.
What alternatives do I have? How difficult is replacing the glass screen alone? I know its bonded to the LCD, but is it worth while to try and repair? Can anyone suggest a shop that does glass screen replacement alone in NYC?
Thanks
Click to expand...
Click to collapse
buy a new n6 instead of replacing the glass

Seconded. We get far too attached to devices and our judgment becomes clouded. If the repair cost is more than the device is worth, then you've pretty well answered your own question. Me, I'd go for a Oneplus 3.

paradigmGT said:
I cracked the screen on my Nexus 6, however the LCD and digitizer still work fine. Every replacement shop I have spoken with in NYC is quoting me $220-250 US to replace the entire LCD / glass screen together and won't remove and replace the glass screen alone. I paid $250 CDN ($180 US) for this phone, so spending that much on a screen replacement isn't worth it to me.
What alternatives do I have? How difficult is replacing the glass screen alone? I know its bonded to the LCD, but is it worth while to try and repair? Can anyone suggest a shop that does glass screen replacement alone in NYC?
Thanks
Click to expand...
Click to collapse
I highly doubt that you will find a repair shop that just does glass. Just google the price of the screen, the cheapest screen I found is from china for 134 on ebay. That price range is about normal depending on where they get the screen for. At the repair shop I help manage we charge the customer for part+tax+shipping+50 for labor. Why not just do the repair yourself, if not, then your alternative is buying another one. I have run into plenty of phones that it is cheaper for a used phone, than for the repair, and we let customers know that. We normally order the phone for them.

Swappa should have a fair number of used devices available. If looking to upgrade, other devices can be found there.

When I broke my screen a few months ago, I looked around and the glass-only replacement looked like a real pain. I just got a used one in excellent condition on Craigslist for $100 and called it a day.

I honestly don't believe that it is even POSSIBLE to do a glass-only replacement.
Not just because you can't buy just the digitizer (glass), but because the AMOLED layer is only about a QUARTER OF ONE MILLIMETER THICK, and incredibly brittle.
While you could potentially do the job without the front FRAME, given the price difference (about $5-$10), and since you would end up spending that on GLUE anyway, you might as well do a full frame replacement.
https://www.amazon.com/gp/offer-listing/B00ZGPELXQ/ref=dp_olp_new?ie=UTF8&condition=new
Its a fairly easy job.
The only tools you really need are a T3 torx screwdriver and a hair dryer to soften the glue on the back cover.

It's not impossible to do a glass only replacement, but a glass-only replacement is not something I ever recommend. Not only because the AMOLED display is so thin, but because getting the glass off requires softening optical glue and wedging things between the digitizer and the display. More than one of my fellow Galaxy S4 owners destroyed the display trying to replace only the glass.
Replacing the entire display, preferably with the midframe, is the way to go here.

Motorola offers an exchange for $150... I did it a few months ago, fairly easy process.

Genuine Screen replacement

Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.

You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.

velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions

cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).

Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.

cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
Click to expand...
Click to collapse
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.

velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
Click to expand...
Click to collapse
They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.

I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week

Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like

My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.

Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Click to expand...
Click to collapse
Did you replace the screen? how much did it cost total?

salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
Click to expand...
Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.

moneyrockers said:
Did you replace the screen? how much did it cost total?
Click to expand...
Click to collapse
Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair

I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.

So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.

Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
Click to expand...
Click to collapse
That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.

After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss

Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Click to expand...
Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now

hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
Click to collapse
How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!

Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.