I dropped my One on the pavement getting out of the car on saturday, which spidered the screen in a corner.
It's not insured, I;ve played the game and lost, so prepared to pay the repair price, but I've only found HTC recommended for the repair.
Not a massive issue, but has anyone sent one in for a new screen from the UK, and if so what price were you quoted? HTC said they receive the phone, then give me a quote. I either then pay up or pay £25 to get the device shipped back.
Looking at our contents insurance now to see if and how its covered before I push the button with HTC, but any input would be appreciated.
Once its fixed I'm going to get the most padded, thick case I can I think, took out the screen on my old Galaxy S2 twice, fixed it myself with an ebay screen the first time, then it cracked again so I just ebayed it broken.
Cheers
Related
My screen busted today. The actual screen did not break but I guess the crystal or whatever shattered. The screen lights up but its not readable.
I found a US seller on ebay of replacement screens but they just told me that it does not include the digitizer which is what makes the touch feature of the screen work right?
Can you take the digitizer off the stock screen and apply it to another LCD?
Does anyone know of any place that sells the LCD and digitizer unit already together so that all I have to do is pop in the new screen?
I had purchased the item before I knew it didn't include the digitizer but I emailed them and asked them to refund and cancel the order because it didn't include the digitizer. In the off chance they refuse I'd like to know if there is any way to utilize the stock digitizer.
Please let me know of anyone that sells the LCD/Digitizer unit as one piece so all I have to do is pop it in the phone in case they do cancel the order so I can purchase another screen.
http://cnn.cn/shop/8925-tilt-kaiser-c-277_448.html
just scroll down and ull see screens for sell hope it helps its a start
does anyone know of any US sellers of the screen/digitizer together?
try http://www.pocketpctechs.com/Main.asp
i busted my tilt's screen when i dropped it. it's still readable but there's no touch functions. sent it in weds., expecting it back mid next week, costed me $169. i'll keep u informed on the quality of work once i receive it.
Nothing Wrong With It At All
I Have One For Sale
Screen Repair
I broke my Tilt screen, too. I sent it to Mobile Device Repair (http://www.mobile-device-repair.com/). I mailed from Central Texas on Monday morning, had the unit back by Saturday, and it cost under $100 for the parts and labor. Matt McCormick is the person I dealt with.
I'm Matt from Mobile Device Repair and wanted to do a quick updated on this post. I actually changed the name of my company recently to Jet City Devices so if you're reading this post and want to find Mobile Device Repair, you'll actually find us here:
http://www.jetcitydevices.com
Just to keep people up to date.
Hi
I recently dropped my diamond a few days ago and caused a big crack around the top right corner of my diamond.(it was only on a wodden floor ive dropped my n95 on concrete before and i havn't got a scratch) I didnt have any insurance or any cover on it. I rang up the htc customer helpline and they couldn't give me a final price, they quoted between £50-£100!!! I then rang up orange and they said that they would swap it for a one off fee of £30 + atleast a 4 month subscription to orange care at £6 a month. This comes to £54 which is a bit better but still quite a bit. It isnt the actual lcd screen broken and from what I can see its just the touch screen on top.(unless theres another layer of something). The phone is working fine, theres no problems using the touch screen except for when i tap it I can see pressure marks around the crack being applied to the lcd screen.
Is there any other place that could repair my phone for a cheaper price? I did look for the touch screen and I can get it for £30 but I would not want to risk opening my phone up and causing more damage.
Thank you
p.s. I can upload pictures of the crack if required
its better in the long run to send it off to a service center
this is a bit tough because it will cost you but thats the price
that you will have to pay, it will better in the long run than
buying the screen and doing a DIY bodge job on your phone.
HD
I am in the same side as HtcDia on that.
Send your phone to HTC, you'll pay the price but it's worth it.
Well I disagree with the other two posters in this thread.
I had a similar problem with a samsung phone and finally I bought the screen off ebay and ventured to change it myself (with some courage and no experience at all in this matters) and I succeeded!!.
Wall, as your phone isn't covered by warranty if I where you I'll try to change the touchscreen myself as it is the outermost layer it'll probably be easier.
Good luck
Who said his phone's not covered by warranty? Dropping it and cracking the screen isn't covered, but by replacing it yourself you'll likely void any warranty you do have. This means if you have problems in the future that are actually HTC's fault, and not just a simple mistake, they won't fix it for you. I know it sucks, it's not a good position to be in when you're down 50 pounds for a completely unintentional mishap... But I think that's the way to go. Sorry.
Well i managed to crack my dell streak's screen somehow. it was not dropped at all it was just in my book bag. However my gorilla glass is not cracked. I have it listed on ebay right now. heres link if interested
h**p://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=130479279908&ssPageName=STRK:MESELX:IT#ht_500wt_1156
If someone can guide me into replacing the screen i would gladly appriciate it. i hat to see such a wonderful device go so cheap.
My friends did the same thing .. dropped it in an otterbox case in his briefcase ... couple days later the screen stopped working ... gl
Sent from my SGH-T959 using XDA App
PulldOvr said:
My friends did the same thing .. dropped it in an otterbox case in his briefcase ... couple days later the screen stopped working ... gl
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Thanks, but these phones are way too sensitive i always treat my phone with care or else i wouldn't have bought an otter-box. dell made an excellent job with the phone/ tablet but they just have to work on their product's endurance.
Yankees1tb said:
Thanks, but these phones are way too sensitive i always treat my phone with care or else i wouldn't have bought an otter-box. dell made an excellent job with the phone/ tablet but they just have to work on their product's endurance.
Click to expand...
Click to collapse
I guess you don't have it under warranty?
Sent from my SGH-T959 using XDA App
I've been very careful with my streak- haven't gotten a case for it and I don't think I will.
But I've been seeing a lot of these threads where the screen doesn't crack but the lcd beneath it does.
I've also read that people have been successful in getting Dell to replace/repair the unit for free as long as you say you took it out of your pocket and it was cracked and not that you dropped it.
DJ-VAN said:
I've been very careful with my streak- haven't gotten a case for it and I don't think I will.
But I've been seeing a lot of these threads where the screen doesn't crack but the lcd beneath it does.
I've also read that people have been successful in getting Dell to replace/repair the unit for free as long as you say you took it out of your pocket and it was cracked and not that you dropped it.
Click to expand...
Click to collapse
oh really? well im not going to risk it happening again i just went out and bought an hd2. how much do you guys think i will get for the streak with the lcd broken?]
No warranty $500 bestbuy, sucks right....
You cant buy a phone from best with out a warranty can you?
Sent from my SGH-T959 using XDA App
PulldOvr said:
You cant buy a phone from best with out a warranty can you?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Sure you can. I did... They try to make you think you should buy the warranty or the world will end, but you don't HAVE to get it... Their warranty is $10 a freakin month! Insane
If you are interested here is a guide to stripping down and re-assembling the Dell Streak..
http://www.ifixit.com/Teardown/Dell-Streak-Teardown/3512/1
If you bought your phone direct from dell, around the time when it was first launched in august of last year, and you bought it at the time for the 549 price tag, just call dell and tell them that your screen has a crack in it. Don't tell them how the screen got cracked, and be nice on the phone. I had the same thing happen to mine and called in, and within two days i had a brand new phone in my hand. They did that because they didnt have replacement parts at the time and this was back in December. So hopefully it may work for you. Oh btw, if you have a modded rom on your unit, make sure to restore it to what was on the phone originally.
cracked mine lcd too few days ago. I have just gotten mine replacement streak but not for free , dell charged me for $250 on the word that I have to return the original. But don't have any return label with the replacement so not sure if I need to return the original broken streak. Testing the replacement currently if it is ok.
I ran across this online, it's a screen and digitizer replacement; it seemed like a good price for 159USD. It says it includes "Clear glass panel with transparent screen protection." Does that mean it comes with the Gorilla Glass?
I hope this helps anyone with a broken screen.
http://www.lingosbox.com/original-dell-streak-mini-5-lcd-display-screen-touch-screen-digitizer-assembly.html
Read this other thread,it might help.
http://forum.xda-developers.com/showthread.php?t=961608&highlight=cousin
Contact these guys.
http://harrytelecom.blogspot.com/
They should have the LCD in stock. I purchased mine from them. I did the work myself.
Alperin1
I had the worst luck today. It started when I called Dell about a week ago to get a replacement streak because mine would no longer vibrate and the camera "cannot be found" after 3 weeks of use. I missed my package (the replacement) Friday from FedEx because I never received any email regarding shipping status or tracking information; so the delivery was unexpected. Today (Sunday) I drop my already faulty Streak and cracked the inside of the screen and it would no longer display properly. Now I have no idea what to do ? I can't justify paying $250 like prasadKnew and sent my replacement back when the streak is priced as low as $49; in my case $194 + tax brand new/unlocked/no contract from the Dell promotion a month ago. I'm so mad . I don't even know what to do with the replacement now. Do I just ship back the replacement back or do I ship out my faulty/cracked lcd streak back and hear from them later?
The quality is definitely inferior to my HTC phones and I've owned quite a few. I've used and I dropped those phones so many times and I never got any interior damage; only cosmetic. I had no case for those phones either when I dropped it.
Quality is poor compared to htc? Seriously? You have a metal armored phone with a huge screen. It takes less of a fall for the streak screen to crack because it is that much bigger. Sounds to me like maybe you should be more careful.
Posted with StreakZilla, using XDA App.
if its just the glass and not the screen underneath you can pick up the glass for about 30 pound
eSZee said:
Quality is poor compared to htc? Seriously? You have a metal armored phone with a huge screen. It takes less of a fall for the streak screen to crack because it is that much bigger. Sounds to me like maybe you should be more careful.
Click to expand...
Click to collapse
Based on my experience, yes I find that HTC has a higher quality control over Dell. I'm not entirely basing my opinion on the fault of the cracked LCD screen. That would be too prejudicial. All I can say about my cracked screen is I'm surprised how it's so fragile after the first drop compared to 4 previous HTC products I've owned which took beat downs during rush hour commutes. I'm confused by the contradiction when you say the streak is a "metal armored phone with a huge screen" and then leading to how it's more fragile because of a bigger screen? Compared to the HD2 I've owned for almost a year, the Dell Streak is not that much heavier or even bulkier. I've found my T-Mobile Wing to be much bulkier and that phone took a beating from me for over a year. The same goes with my HTC Blackstone and my first HTC phone; the HTC Excalibur. I questioned the quality issue because my camera no longer works and my phone no longer vibrates after 3 weeks of use.
Don't get me wrong eSZee, I still love my Streak because of the screen size, the battery life, and it's uniqueness. That is the reason why I purchase it and gave away my HD2 to a relative. However, the quality is still shotty to me compared to HTC phones.
As for Mike, I searched the forum and found multiple sites that sell the LCD screen; some without the glass and ones with it. The lowest price I've found so far was $80 or so with everything. It's sold on eBay and the link was posted by another member from this forum. I might go with that route.
The issue I'm facing is whether I should try to have Dell cover it by sending out my broken Dell and keeping the replacement until they call me or ship the replacement back and fix my broken phone myself? The conflict comes in when the fact is I called originally to get my streak fixed/replaced because it would no longer vibrate and my camera no longer can be found (dual LED doesn't work either). I highly doubt Dell will fix those issues under warranty first and then ship it back to me with a cracked LCD screen so I can fix it myself. I don't want to pay for the LCD repair from Dell because that would cost too much compared to a DIY method. I also can't fix the phone first and then ship it back for repair because Dell might argue I voided the warranty by opening it up.
unknown123456 said:
Based on my experience, yes I find that HTC has a higher quality control over Dell. I'm not entirely basing my opinion on the fault of the cracked LCD screen. That would be too prejudicial. All I can say about my cracked screen is I'm surprised how it's so fragile after the first drop compared to 4 previous HTC products I've owned which took beat downs during rush hour commutes. I'm confused by the contradiction when you say the streak is a "metal armored phone with a huge screen" and then leading to how it's more fragile because of a bigger screen? Compared to the HD2 I've owned for almost a year, the Dell Streak is not that much heavier or even bulkier. I've found my T-Mobile Wing to be much bulkier and that phone took a beating from me for over a year. The same goes with my HTC Blackstone and my first HTC phone; the HTC Excalibur.
Don't get me wrong eSZee, I still love my Streak because of the screen size, the battery life, and it's uniqueness. That is the reason why I purchase it and gave away my HD2 to a relative. However, the quality is still shotty to me compared to HTC phones.
As for Mike, I searched the forum and found multiple sites that sell the LCD screen; some without the glass and ones with it. The lowest price I've found so far was $80 or so with everything. It's sold on eBay and the link was posted by another member from this forum. I might go with that route.
The issue I'm facing is whether I should try to have Dell cover it by sending out my broken Dell and keeping the replacement until they call me or ship the replacement back and fix my broken phone myself?
Click to expand...
Click to collapse
i had the desire hd and it was heavier then the streak, although i think yes they break easier cause the screen is bigger but also cause the screen goes right out to the sides of the phone where as other phones dont
mikeinessex said:
if its just the glass and not the screen underneath you can pick up the glass for about 30 pound
Click to expand...
Click to collapse
But aren't the two glued? What glue should we use if i bought just the outer glass?
I dropped my phone on some pretty hard stuff, and it has a big crack now, on the right side of the screen. Everything seems to be working fine, and the touch screen in itself has no issues (it works even on the cracked part of the glass), but the crack is pretty big, and it runs right from top to the bottom of the screen. Any idea how/where I can get it replaced, and how much it might cost?
I though gorilla glass was a lot more tougher :crying:
Thanks!
If you are game enough to do it yourself
http://www.youtube.com/watch?v=cTOyjGol_iM
There are a few screens on ebay for cheap
Can you get it done cheap in a market or something? You can here
Oh, well. Seems like fun!
Did not find anything for the IncS on EBay's Indian site, but I guess I can get it shipped from the States - I found several on that.
But before I try this, I would definitely want to know how much the HTC repair center might charge me for this The LCD is fine, and only the glass (or digitizer - I got that from Mark's youtube link) has to be replaced. There are several on eBay for 35 USD, which is kinda OK, but I do not want to end up with a messed up non-working phone at the end of it
There may be a few nerves taking apart a $400 phone haha
And from my research, the glass and the digitaliser are attached
You could always enquire at HTC by calling them or emailing
That would obviously be the safest way
Sent from my Incredible S using XDA
Yeah, I mailed them, and they asked me to contact their Customer Care over phone, and the person at the CC had no idea what a digitizer is, and he asked me to get in touch with the repair center here, which is closed on Sundays
Will update here tomorrow after a visit to the repair center.
Sent from my (broken) HTC Incredible S using xda app-developers app :'(
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
Click to expand...
Click to collapse
Go with HTC dude.
usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
Click to expand...
Click to collapse
leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
Click to expand...
Click to collapse
usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
Click to expand...
Click to collapse
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
Click to expand...
Click to collapse
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
Click to expand...
Click to collapse
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
Click to expand...
Click to collapse
i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished