Should home and back be illuminated ? - One (M7) Q&A, Help & Troubleshooting

My home and my back arent illuminated I'm sure they were when I got the phone
Reviews show them lit .. before I ring 3 for a replacement I want to check
Thanks
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cover the 2 sensors on the top left with a piece of folded paper or something, do they light up?

Ah yes .. I'm sat under a bright light doooh thank you
Thought my home and back was faulty . It sometimes is less responsive than other times (double tap to get multi apps ) but I'm presuming that's a software glitch
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Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.

Cool I'll relax then and stop worrying my phone is faulty. Big thanks
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I would monitor how you go with pressing the buttons, it may be a glitch, but i know when i'm using mine, i am often off the button when i press it, being used to the One X for the last year, the buttons are further to the edge, so automatically i have been pressing further out than the actual buttons are.

I always turn mine off. Just saying lol
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I have been careful to hit in middle and it's working on now thanks
Turned what off ?
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The back lights. Find them annoying
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craftycarper1 said:
Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Click to expand...
Click to collapse
The capacitive area is in fact VERY small. Just barely bigger than the Home and Back icons themselves. Precision touch is required and is why I suspect some think its not responsive

arknailed7754 said:
The back lights. Find them annoying
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Click to expand...
Click to collapse
How do you turn them off ?
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I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
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arknailed7754 said:
I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
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Click to expand...
Click to collapse
Yes , "keyboard backlights" work perfect ! i used it to turn off my capasitive button.

There is no way in settings?? Only by apps?
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Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
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onlinejobwork said:
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
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Click to expand...
Click to collapse
Try this, http://forum.xda-developers.com/showpost.php?p=39498430&postcount=7
Seems that the One has very small area of touch for buttons, so probably not software problem.

Turn on vibrate and you will realise how small of an area we have .. seems the way it's been designed and not a bug . Vibrate assists because you know when your missing now don't have the issue
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Related

Defective power button?

I've received my black HTC One this morning and I'm happy!
However coming from the one X it feels as if the power button is quite recessed and hard to press. Does anyone else have the same problem? Can anyone post photos of their power buttons from the front so I can see whether it's normal?
Thank you guys. I appreciate your help
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Mine was the same, apparently it's normal... i'd call it a shocking design flaw tbh.
I know they didn't really want anything 'sticking out the phone' but as it's the only way to switch the phone on it's a huge over sight if you ask me.
ThatNerdGuy said:
However coming from the one X it feels as if the power button is quite recessed and hard to press.
Click to expand...
Click to collapse
It's normal..., all Ones I've seen the same issue.
With a custom rom u can use the volume buttons to screen on... ?
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Mine doesn't stick out loads but it's no where near recessed.
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Does Your Home & Back Button Stop Working?

I'm wondering if I've got a faulty device or if it's maybe a software bug. I know there's a topic in the troubleshooting but id like a simple yes or no and if you're using a screen protector or not.
So, do your back & home button stop working randomly for about 10 seconds?
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I do not have phone, but as I read not only in this forum but others, use screen protector will cause problem for these button.
If you arwe in same situation better to remove protector and see is it still there.
Yes I had the same problem and it now seems to be fixed after removing the screen protector. It's a bumber as I never use a phone without protecting the screen !!!
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I've got a spare so I might cut off the lower portion covering the two buttons. Hope it's a simple fix!
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Yes, using official screen protector.
Not willing to take off the screen protector, but the intermittent nature of the issue suggests it us not an issue with the screen protector.
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I've managed to cut off the section covering the buttons in hope it'll make a difference
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Anyway it is a problem if use screen protector will cause it.
Anyone not use HTC screen protector but other brand has no problem? Or has same problem?
If the problem happen with any kind screen protector then it is serious.
رد: Does Your Home & Back Button Stop Working?
Thanks
تم الإرسال من جهازي GT-I9000 بواسطة تاباتوك 2
It's happened to me on many occasions and I've not got a screen protector on. But it works normally most of the time. When it doesn't I just lock and unlock the phone and the buttons start to work again. I'm unsure if it's faulty or not.
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According to htc's customer service rep it's a known issue with the sensitivity of the buttons that will be fixed in a coming update.
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Jme369 said:
According to htc's customer service rep it's a known issue with the sensitivity of the buttons that will be fixed in a coming update.
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Click to expand...
Click to collapse
I am also not using protector and have the issue
Not only button but some time the other part of screen also daily to response
E.g. I notice when I call using Skype it takes 2 to 3 second for call to start after I press the screen
I hope it is not hardware issue and they release an urgent fix or update.
Thanks
Contact them on twitter, they generally get back to you within a day, see what they say.
---------- Post added at 03:51 PM ---------- Previous post was at 03:23 PM ----------
E.g. I notice when I call using Skype it takes 2 to 3 second for call to start after I press the screen
Click to expand...
Click to collapse
Also that sounds more like an issue with the app, I had similar problems with some apps on my galaxy s2, as well as on my One. Could be wrong though. If you do contact them please report back to here, id like to know if its a hardware or software problem too.
Unfortunately having the same problem and the phone store and htc are acting like it's my unlocking of the bootloader fault.
Can we say for certain it's a software issue?
I am kind of stressing out over here :-\
hotshot646 said:
Unfortunately having the same problem and the phone store and htc are acting like it's my unlocking of the bootloader fault.
Can we say for certain it's a software issue?
I am kind of stressing out over here :-\
Click to expand...
Click to collapse
I have a newer batch and don't have the issue, sense 1.28
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Get my new one today, people go on about the build quality, it's been overheating, dead pixels, flickering of the screen on the keypad, poor home buttons, scuffs and sharp corners from the metal overhang for me.
If this one sucks I'm just gonna exchange for a GS4 upgrade instead.
Jme369 said:
I have a newer batch and don't have the issue, sense 1.28
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Click to expand...
Click to collapse
I am also on sense 1.28 actually 1.28.401.7 to be exact.
It doesn't happen often and if it's only software then I couldn't give a crappie but I am a but worried that it's a hardware issue.
Edit:
It's back again after sometime. So, raised RMA. Let me see how it goes.
Seems after disabling power saver & enabling haptic feedback, the back button issue hadn't come yet. Just coincidence or fact I'll update after testing further
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Enabling haptic feedback seems to solve the issue.
I am also on sense 1.28 actually 1.28.401.7 to be exact.
It doesn't happen often and if it's only software then I couldn't give a crappie but I am a but worried that it's a hardware issue.
Click to expand...
Click to collapse
Im using sense 1.28.771.6.
Update:
Latest update 1.29.401.12 solved my back key issues. Also, capacitive buttons sensitivity has increased.
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skr_xd said:
Update:
Latest update 1.29.401.12 solved my back key issues. Also, capacitive buttons sensitivity has increased.
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Click to expand...
Click to collapse
Firmware update has eliminated the problem for me. Night and day difference.

Possible fix for unresponsive capacitive buttons?

Seems to me this is really working, could you please try and post in here how's it working? Also mention your fw revision.
Here's the original post :
http://forum.xda-developers.com/showthread.php?p=40928152
For the lazy, it's as simple as disabling vibration in sound>vibration on touch.
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not working for me
I've had 'vibration on touch' turned off since day 1 and my buttons are still problematic
I've had vibration disabled since day 1 and still had problems.
After the latest update (1.29.401.12) I have not experienced any issues with the capacitive buttons. It's much more responsive.
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submarinedog said:
I've had vibration disabled since day 1 and still had problems.
After the latest update (1.29.401.12) I have not experienced any issues with the capacitive buttons. It's much more responsive.
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Click to expand...
Click to collapse
I have had problems with the capacitive buttons until I installed a custom Rom with the .13 base.
Much much better. I honestly dont have issues anymore. Before it would happen all too frequently.
I am with Rogers in Canada and I can't be bothered to wait for them to push an update.
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I have had the vibrate off since day one and I still have problems. I'm unlocked with root on stock rom so hopefully AT&T can get the update out. Sounds like it's a software issue.
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jdh10475 said:
I have had the vibrate off since day one and I still have problems. I'm unlocked with root on stock rom so hopefully AT&T can get the update out. Sounds like it's a software issue.
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Click to expand...
Click to collapse
It is.
This problem was fixed on the latest international base.
jhonsok said:
I have had problems with the capacitive buttons until I installed a custom Rom with the .13 base.
Much much better. I honestly dont have issues anymore. Before it would happen all too frequently.
I am with Rogers in Canada and I can't be bothered to wait for them to push an update.
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Click to expand...
Click to collapse
How is the camera fix
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gemini002 said:
How is the camera fix
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Click to expand...
Click to collapse
The camera never really bugged me before. But here is a shot of a steaming hot cup of timmies.
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preetkk said:
I've had 'vibration on touch' turned off since day 1 and my buttons are still problematic
Click to expand...
Click to collapse
You are mean't to turn it on, click your button and go back and turn it off (the vibration), then it should be fine after that (until a reboot). It's worked for me.
That pic is extremely clear. I'm using a RAZR and get nothing like that. Nice
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Problem with HTC picking call

Hey guys I have a HTC one and due to its feather touch the phone call gets cancelled or connected in my pocket itself. Ian not sure what to do right now so any help would be great. I would like to pickup my phone without any problems. Thanks
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How does the phone move about so much in your pocket that it gets to slide the Answer Call button?? You need new pants bro
I'm impressed of forum.xda-developers.com , I need to say. Really not often do I encounter a phorum that's each educative and entertaining, and let me inform you, you have got hit the nail on the head. Your concept is outstanding; the difficulty is one thing that not sufficient people are speaking intelligently about. I'm very blissful that I stumbled throughout this in my seek for something regarding this.
It's not sliding it's touch for some reason
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paras said:
It's not sliding it's touch for some reason
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Click to expand...
Click to collapse
Touching doesn't answer calls. To answer phone calls screen lock you have to drag the Answer Call button. So you probably have the screen on while in your pocket.
It's not drag for my HTC One don't know why would I require to lock with pass?
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paras said:
It's not drag for my HTC One don't know why would I require to lock with pass?
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Click to expand...
Click to collapse
Nope, I don't have any lockscreens active. Mine is touch to answer only when the screen is on and unlocked, other wise I have to drag the Answer button to the middle to answer.
Don't know why even if i touch in the slightest it accepts call
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paras said:
Don't know why even if i touch in the slightest it accepts call
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Click to expand...
Click to collapse
You are certain that your homescreen is locked when you answer the call? Maybe record a video of you receiving a call?
Yup iam sure it's pretty irritating
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It's fixed thanks
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paras said:
It's fixed thanks
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Click to expand...
Click to collapse
How did it fix itself? What was the issue?
It was that I had in the accessibility made touch and hold delay short so that was the problem. Now I have made it normal
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paras said:
It was that I had in the accessibility made touch and hold delay short so that was the problem. Now I have made it normal
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Click to expand...
Click to collapse
I tried to change the touch and hold delay option to medium or even long, but nothing happen since this problem still made me crazy a lot. Does anyone else have the same problem with me that just tap anywhere on the screen to answer or end call in some case without slide the answer icon, I'm so crazy because most time I put my cell phone in the pocket.
I also had the problem but was fixed.
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paras said:
I also had the problem but was fixed.
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Click to expand...
Click to collapse
It will be my pleasure if you can show me how to fix this problem, I tried with some modification in accessibility option but nothing happened. I think that many other people have the same problem with me and be waiting for your help.
firstly in accessibility make it long touch and i then am using a cover.Other options could be rooting and going to a different rom but i would never root my device but,if u are into rooting then u could try it.
lonelyshadow0212 said:
I tried to change the touch and hold delay option to medium or even long, but nothing happen since this problem still made me crazy a lot. Does anyone else have the same problem with me that just tap anywhere on the screen to answer or end call in some case without slide the answer icon, I'm so crazy because most time I put my cell phone in the pocket.
Click to expand...
Click to collapse
Yes I have that same problem and find it extremely annoying. Same with unlocking it..just the slightest touch on the screen anywhere and it unlocks. Might as well not have a lock screen if its that easy 2 unlock. I want to have to slide the lock icon up to unlock. For answer/decline call its just touch answer or touch decline, no sliding anything. Id prefer the sense 4.1 lock screen with the ring
EDIT: Has nothing to do with short/long touch. I found that turning off accessibility services solves the lock screen problem. Don't know about calls yet. Haven't tested that. Only the lock icon would move, now they all do as they should and just touching the screen doesn't unlock it anymore. Have to slide up to unlock as it's suppose to be
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I didn't know so many had this problem.
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paras said:
firstly in accessibility make it long touch and i then am using a cover.Other options could be rooting and going to a different rom but i would never root my device but,if u are into rooting then u could try it.
Click to expand...
Click to collapse
Thank for your quick reply. Firstly, I found that changing the touch delay option in accessibility become longer does not change anything.Secondly, I do not really want to you cover since I used the 1st cellphone until now. Therefore this problem is hard to fix until root my cellphobe. But the same with you, I think that I do not need to root my phone for this stupid reason. Just like you guys, I just hope HTC also quickly realize this problem soon and give some fix bugs in the next update. Anyway, thank for you help!
---------- Post added at 06:12 AM ---------- Previous post was at 06:08 AM ----------
HermanV0929 said:
EDIT: Has nothing to do with short/long touch. I found that turning off accessibility services solves the lock screen problem. Don't know about calls yet. Haven't tested that. Only the lock icon would move, now they all do as they should and just touching the screen doesn't unlock it anymore. Have to slide up to unlock as it's suppose to be
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Click to expand...
Click to collapse
Hi, can you show me how to turn off the specific accessibility service which related to screen lock option? I looked for this option in accessibility but I did not find it. Thanks!

Simulate battery pull problem

Has anyone else had trouble doing simulated battery pull? Ive done it before but when I just went to try it, it gets to 1 sec and doesnt reboot. Even held 30 secs longer and nothing. Anyone have any idea why that is? Will it only allow simulated battery pull when phone freezes?
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Needs to be in a brightly lit place.
gunnyman said:
Needs to be in a brightly lit place.
Click to expand...
Click to collapse
Im in a room with a light on but, when I angled it up toward the light so it would get better lighting..sure enough, it worked! Thank u
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I had to have the sensor in front of my laptop when I was doing stuff in the dark.
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Weird how the proximity sensor can effect the powering on/off of a device. Never had that probem before. Then again Ive only owned one other phone without a removable battery. Had the htc 4g lte for a short time before getting this htc one. Is this just a software "glitch" that could be fixed with an software update or something in the htc one hardware?
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Sad part is, wasnt long ago I read somewhere on xda how someone was told to do the bright light when they couldnt get their phone to power on and it worked. Never dawned on me to try that to restart it..well simulate battery pull anyways. Never seems to restart (maybe Im just impatient lol) without pressing power to get it to boot back up.
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Never own a phone with build n battery so this is new to me. But cool tip I will remember this.
You just aim the light sensor but the speak to a bright light and press n hold power?
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xile6 said:
Never own a phone with build n battery so this is new to me. But cool tip I will remember this.
You just aim the light sensor but the speak to a bright light and press n hold power?
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Click to expand...
Click to collapse
Yep if you want to do a simulated battery pull or have trouble doing it or getting your phone to power on. Just hold phone (sensor part anyways) under bright light and it should work
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htc did this to prevent accidental button combos while in pocket/bag
skinsfanbdh said:
htc did this to prevent accidental button combos while in pocket/bag
Click to expand...
Click to collapse
Wondered why it did that. Thanks for the info.
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