[Q] Anyone unable to switch off their phone? - Xperia Z Q&A, Help & Troubleshooting

Power button has somehow just stopped working. Got my phone replaced yesterday as the old phone was faulty. Now I have this one no longer able to turn off. It's all working fine, just when I hold the power button, nothing happens whereas before it used to come up with the usual 'power off', 'take screenshot' etc.

good luck
C1emen7s said:
Power button has somehow just stopped working. Got my phone replaced yesterday as the old phone was faulty. Now I have this one no longer able to turn off. It's all working fine, just when I hold the power button, nothing happens whereas before it used to come up with the usual 'power off', 'take screenshot' etc.
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pwr.btn + vol.up 10 second / 3 vibrate
then restart it
i know someone that reported it works and after that (hard restart) problem h solved
:good:

Worked perfectly, thanks

Just had the exact same thing happen to me, restarted it as above and then also had an update to Gmail :good:

Related

Power button problems

I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
no but i think ur power button seems to be stuck.. take it to ur local att store and see if they can help u out or try pressing and see it becomes unstuck.
omk298 said:
I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
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I'm having the exact same problem right now. The power button definitely seems to be stuck. Can't figure out how to unstick it
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
Draqula said:
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
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What do you mean by soft reset? Just pushing the little button at the botttom?
bTrizzy said:
What do you mean by soft reset? Just pushing the little button at the botttom?
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Yep thats the ticket.
thetruth1985 said:
Yep thats the ticket.
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Well that didnt work! Any other solution?
Is it possible to unmap the power button and map that question to another button???

Power button issue

I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
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Click to collapse
How did you get it to work? Or did it started working on it's on? Thanks
I've seen that happen on mine, due to a bad USB charge port. Replaced it, problem disappeared.
Any chance your device sometimes thinks it is docked to a docking station?
Inexpensive part to obtain, less than 10 dollars (usd), takes about 15 minutes or less to replace.
In the 2+ years I've had mine, I've gone through 4 of them LOL...I'm hard on charge ports I guess.
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
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Click to collapse
It just started working again. When I turned off my phone to place my sim back and it didnt boot up automatically, I knew the power button is working again. Pressed the power button, device booted up and the issue is gone. I dont know if mh device thinks its docked, i dont have a docking station and ive never had problems with my charging port yet.
I've been using my N7000 for 2 years and this thing happened for 3-4 times. The lock button will be like stop working, sometimes it is like being press all the time and the problem will be sorted out by itself. Normally when this happens, the phone will be laggy and will reboot by itself. Is it a common thing for this phone?how do you get your phone fixed Kcube989?

Power button not working

Anybody having problems with the power button not working?
It doesn't work at all no matter how hard I push. At times it works without issue, other times I have to use the camera button to wake my phone.
Anyone else with this?
Defective unit.
me too!!!!
twistedh said:
Anybody having problems with the power button not working?
It doesn't work at all no matter how hard I push. At times it works without issue, other times I have to use the camera button to wake my phone.
Anyone else with this?
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I have this problem just now..i asked my sister to call me to wake up my phone. I thought it was lagging. Turned out the power button is not working. I bought my phone almost three weeks ago...
Power button stopped working for me also
joannaricanaval said:
I have this problem just now..i asked my sister to call me to wake up my phone. I thought it was lagging. Turned out the power button is not working. I bought my phone almost three weeks ago...
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xsoliman3 said:
Power button stopped working for me also
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Did you both ever opened the phone, maybe for repair or the.prevoius owner? Maybe check the "outside" when opening phone (and removing LCD) many times the button flex cable gets damaged or get a small crack so it stop working after some time... The button flex is mounted very easily, maybe just need to get it back right into position and make sure it holds the contacts. The whole flex is just 6euro, repairing easy.. Just follow "ifixit"
✌
I had a problem with the power button on my phone recently. It was off, just like you describe, guys.
But the combination: power button + vol UP, to force a reboot of the phone worked and after booting, the button was working and the problem never occurred again.

[Q] Power button is not locking/turning off screen but works to bring up power menu.

So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?
Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
artkrime said:
So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?
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Click to collapse
arjun90 said:
Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
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Click to collapse
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.
I know how it feels when the diagnostic doesn't yield a pass. Glad to hear that reflashing the stock firmware resolved it though. Could have been something deep in the firmware causing this. Keep us updated if it persists again. The power button has been a culprit of problems in the past for many as well in previous Note devices. The final result should have displayed "PASS" on the display, perhaps you didn't complete the task, that's okay. Sometimes simply clearing the cache instead of factory reset could have resolved the problem as well. Samsung is notorious time to time.
artkrime said:
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.
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Click to collapse
I have a Note 4 too and since a few days I have been noticing this issue. The power button doesn't wake the screen up. I have to fiddle around the button a little bit, press it a bit harder sometimes and then it works.
Also noticed that when this happens, I unlock the phone using the Home button and when I try to use the power button then nothing happens. Keeping the power button pressed doesn't give me the reboot/boot options either until I fiddle with it.
The strange this is, one it starts working, i can use it again and again until I leave the phone aside until sometime and then the power button does nothing until i repeat fiddling it.
---------- Post added at 03:32 PM ---------- Previous post was at 03:31 PM ----------
Also ran the test : *#0*# and select Sub-Key
All buttons work except the power button but again if I press hard and try to nudge the button a little bit, I saw the colour change to RED. No PASS either.
Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.
No. Everything is stock and not rooted either.
In my case, a complete wipe to factory fixed the issue for me and never had the issue since then, but it kind of sounds like you may have a hardware issue.
that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.
I just started having the same problem myself. I think I'm going good to buy the right now. For the power button and have it installed.
corpuscallosum said:
that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.
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Click to collapse
I am having the exact same problem , did you manage to solve it ?
No. But I've been using the phone less as in on holidays and noticed it hadn't been happening much. If issue still persists I'll bring the phone back to the carrier for a repair/replacement as it's still under warranty.
For the first few days power button worked occasionally now it has stopped working completely.
Sent from my SM-N9100 using xda Forums PRO
kabuk1 said:
Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.
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I have had wanam installed but I uninstalled it , also the phone failed the *0# test
Sent from my SM-N9100 using xda Forums PRO
The working of button changes with temperature. With a little heating with hair dryer the button started working.
Sent from my SM-N9100 using xda Forums PRO
I agree with the temperature because when I was in holidays the issue didn't happen and Iwas in a hot country with 35 deg C. Weird, so was my Note 4 built for Middle East?!?
My power button has started working 100% normal from falling the hw test earlier.
Sent from my SM-T320
I did a full factory reset and it appeared to work but after restoring all my apps and using it for a couple of days it started again. Brought it to the carrier to get it fixed as is still under warranty. They said it was a faulty "electrical component" which they replaced. Got the phone back and I restored all the apps. I have the problem again. I don't trust the carrier to have fixed the issue as it was intermitten in the first place. The button works continuously once it's stays working until I leave it aside for a while. I'll have to bring it back again and wait for a week!
I'll keep you posted.
^ blow some hot air with a hair dryer
My note 4 problem is whenever I remove the charger it went out and behave as it wants to start up and as soon as I replaced the charger I can turn it on and it stays on. Someone please help me with this

HTC One will not stop rebooting

Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!
mblucified said:
Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!
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Click to collapse
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?
alray said:
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?
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I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?
mblucified said:
I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?
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I think what you explained at post #1 is enough to conclude your power button or something hardware related to it is the problem. I think you'll have to send your device for repair unfortunately unless you want to open the phone yourself to have a look which is not always good idea.

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