HTC One will not stop rebooting - One (M7) Q&A, Help & Troubleshooting

Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!

mblucified said:
Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!
Click to expand...
Click to collapse
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?

alray said:
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?
Click to expand...
Click to collapse
I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?

mblucified said:
I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?
Click to expand...
Click to collapse
I think what you explained at post #1 is enough to conclude your power button or something hardware related to it is the problem. I think you'll have to send your device for repair unfortunately unless you want to open the phone yourself to have a look which is not always good idea.

Related

Power button issue

I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Click to expand...
Click to collapse
How did you get it to work? Or did it started working on it's on? Thanks
I've seen that happen on mine, due to a bad USB charge port. Replaced it, problem disappeared.
Any chance your device sometimes thinks it is docked to a docking station?
Inexpensive part to obtain, less than 10 dollars (usd), takes about 15 minutes or less to replace.
In the 2+ years I've had mine, I've gone through 4 of them LOL...I'm hard on charge ports I guess.
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Click to expand...
Click to collapse
It just started working again. When I turned off my phone to place my sim back and it didnt boot up automatically, I knew the power button is working again. Pressed the power button, device booted up and the issue is gone. I dont know if mh device thinks its docked, i dont have a docking station and ive never had problems with my charging port yet.
I've been using my N7000 for 2 years and this thing happened for 3-4 times. The lock button will be like stop working, sometimes it is like being press all the time and the problem will be sorted out by itself. Normally when this happens, the phone will be laggy and will reboot by itself. Is it a common thing for this phone?how do you get your phone fixed Kcube989?

Moto G stock bootloop - Not mine so really need help!

Hi all
My girlfriend's sister got a Moto G 2014 this past Christmas.
It's unlocked, and I THINK she already got the 5.0 upgrade.
Yesterday she dropped the phone into me as "all of a sudden it stopped working"
The phone is bootloopin. The white Motorola powered by Android screen will come up, it buzzes, and restarts the phone.
The battery ran out by itself,but that made no difference.
Put the phone on the charger, pressed the power button after a while and same thing happened.
Only difference is that now every now and again it also shows the 0% empty battery screen.
Read around here somewhere about getting into the recovery and wiping the cache partition might solve this, but the button combinations I've seen online (pwr+up/dwn or pwr+up) don't seem to be working.
AND to make it worse, she obviously has no receipt for this.
So please... any ideas?
Charging for just a few minutes may not not be enough. You need to charge it for an hour or so then try to boot to recovery.
Charge it for 1-2hrs..then press power+voldown button together.. Hold it for 5 secs and release them together.. Now tell me whether the bootloader opens or not?
Sent from my XT1068 running stock Kitkat with GravityBox
Unfortunately, as soon as the phone starts charging it turns itself on and goes into boot loop.
No buttons pressed or anything, as soon as it stars getting charge it's on!
BSAB said:
Unfortunately, as soon as the phone starts charging it turns itself on and goes into boot loop.
No buttons pressed or anything, as soon as it stars getting charge it's on!
Click to expand...
Click to collapse
While plugged in, you should be able to hold the power down until the screen goes black, it may take a few seconds.
Tel864 said:
While plugged in, you should be able to hold the power down until the screen goes black, it may take a few seconds.
Click to expand...
Click to collapse
Nope, no matter the duration of holding the button, it just keeps on bootlooping.
It's not even holding a charge as it starts bootlooping as soon as there's some juice in it.
Never seen anything like it!
BSAB said:
Nope, no matter the duration of holding the button, it just keeps on bootlooping.
It's not even holding a charge as it starts bootlooping as soon as there's some juice in it.
Never seen anything like it!
Click to expand...
Click to collapse
Since it is booting or at least trying to, have you tried holding just the volume up or volume down by itself through one of those bootloops. I mean just keep holding the volume button without touching the power button. This is the major fault I can find with a non-removable battery. You can't easily remove the battery, which will fix some common problems.
Tel864 said:
Since it is booting or at least trying to, have you tried holding just the volume up or volume down by itself through one of those bootloops. I mean just keep holding the volume button without touching the power button. This is the major fault I can find with a non-removable battery. You can't easily remove the battery, which will fix some common problems.
Click to expand...
Click to collapse
Volume Up button doesn't stop bootloop.
Volume Down button DOES stop bootloop.
Afterwards:
Power button - Back to bootloop
Power button plus Volume Down button- Back to bootloop
Power button plus Volume Down buttonfor 5 seconds then release - Back to bootloop
No button pressing - Back to bootloop after 15/20 seconds by itself

Xperia Z... freeze and brick?

Hey there,
So today I was using my Xperia Z aaaand bam, phone "died".
Battery was at that time 70%, phone was a little bit hot, but in scale of 1 to 10 it was like 6. I had not problems previously with it (besides broken screen that got replaced 3 weeks ago). I was playing a game then suddenly it got closed and my screen got shifted. Like Animation of horizontal menu stucked while going to vertical. I pressed power button many times, I've keept holding it for a short time, long time... nothing. Phone did not respond at all. After 10 minutes it went black. No idea if it went "sleep" or so since power button do not work again.
I tried to reset it with Power + Volume down, Power + Volume up and again, nothing.
I've tried factory reset with Sony Companion but no luck either. Phone is NOT detected by that program.
However, when I plug the phone to PC I hear sound that some device has been found. Phone is presented now as QHSUSB_DLOAD in device manager. I've heard that not a good sign...
When I plug it to PC or Charger nothing happens so I have no idea if phone is getting charged or not.
What even more confusing, when I press power button - nothing, phone is COLD. But when I press Power + Volume down after a while it starts to get warm, after a long time of repeating this really warm.
Any ideas what could I do?
Thanks!
audiofeels said:
Hey there,
So today I was using my Xperia Z aaaand bam, phone "died".
Battery was at that time 70%, phone was a little bit hot, but in scale of 1 to 10 it was like 6. I had not problems previously with it (besides broken screen that got replaced 3 weeks ago). I was playing a game then suddenly it got closed and my screen got shifted. Like Animation of horizontal menu stucked while going to vertical. I pressed power button many times, I've keept holding it for a short time, long time... nothing. Phone did not respond at all. After 10 minutes it went black. No idea if it went "sleep" or so since power button do not work again.
I tried to reset it with Power + Volume down, Power + Volume up and again, nothing.
I've tried factory reset with Sony Companion but no luck either. Phone is NOT detected by that program.
However, when I plug the phone to PC I hear sound that some device has been found. Phone is presented now as QHSUSB_DLOAD in device manager. I've heard that not a good sign...
When I plug it to PC or Charger nothing happens so I have no idea if phone is getting charged or not.
What even more confusing, when I press power button - nothing, phone is COLD. But when I press Power + Volume down after a while it starts to get warm, after a long time of repeating this really warm.
Any ideas what could I do?
Thanks!
Click to expand...
Click to collapse
You phone has locked or unlocked bootloader? If unlocked, give a try to enter Fastboot mode and flash any custom ROM
LaurynasVP said:
You phone has locked or unlocked bootloader? If unlocked, give a try to enter Fastboot mode and flash any custom ROM
Click to expand...
Click to collapse
I havent root or unlock anything :S
Any other idea?
audiofeels said:
I havent root or unlock anything :S
Any other idea?
Click to expand...
Click to collapse
Can you phone enter flashmode ? Does any LED indicator shows up when holding Volume +/- whilst connecting cable in PC (USB)?

Device turned of during software update and not at all turning on, no indications

Hi All,
I'm using Xiaomi Mi5 since last 3 years and it was going very well till today morning. I have got a notification for software update three days back but as I was busy kept it waiting and finally today morning after charging the phone to almost 85% I started the software update.
As usual after downloading the update phone got restarted and the update was in progress, was going on for almost like 10 minutes but don't know what happened, suddenly the screen got turned off and not turning on again.
I tried switching it on but no response at all not even a LED is blinking. So I tried googling a solution and tried holding the Volume up button and power button for 30 seconds and leaving the power button which should actually show some options but there isn't any response at all...!!
Any other way to get my phone back to do on my own
NagaBhushan said:
Hi All,
I'm using Xiaomi Mi5 since last 3 years and it was going very well till today morning. I have got a notification for software update three days back but as I was busy kept it waiting and finally today morning after charging the phone to almost 85% I started the software update.
As usual after downloading the update phone got restarted and the update was in progress, was going on for almost like 10 minutes but don't know what happened, suddenly the screen got turned off and not turning on again.
I tried switching it on but no response at all not even a LED is blinking. So I tried googling a solution and tried holding the Volume up button and power button for 30 seconds and leaving the power button which should actually show some options but there isn't any response at all...!!
Any other way to get my phone back to do on my own
Click to expand...
Click to collapse
have you charged your phone already? try to get into "fastboot mode" complete power of your phone first. also not charging. press and hold power and volume down button for about 30 seconds. if you are in fastboot mode you can flash what ever you want if you unlocked your bootloader.
made-in-tirol said:
have you charged your phone already? try to get into "fastboot mode" complete power of your phone first. also not charging. press and hold power and volume down button for about 30 seconds. if you are in fastboot mode you can flash what ever you want if you unlocked your bootloader.
Click to expand...
Click to collapse
Yes I have tried, but no response at all when press and hold power and volume down button.
NagaBhushan said:
Yes I have tried, but no response at all when press and hold power and volume down button.
Click to expand...
Click to collapse
Try disconnecting and then connecting your battery cable(inside the phone). You're going to need to open the phone to do this, but its fairly simple. You only need a suction cup and a screwdriver. You will void the warranty if you do this, though. There is a sticker protected screw. My Mi5 died two times so far and this is how I fixed your same issue each time. Good luck!

Can't factory reset my Mi Max

Howdy,
I can't reset my device.
Device has been sitting in my drawer for the last 10 months, pulled it out, charged it up, can't unlock it. I always use the same pin code on all my phones, but it's not working. I tried to factory reset, but it won't work.
Turn device off, hold volume up key and power key, wait until it turns on, release power key and it goes through normal boot up. I never get the options to factory reset. I've watched every video and read every post on the factory reset procedure. Battery is at 100%. Every combination of volume and power key combination does one of two things. Either the phone boots all the way to normal, or it goes to the fastboot screen where I can't do anything. I can't get it into the reset screen. I have successfully connected ADB when the fastboot screen is appears, but there are no commands you can send to the device that will reset it.
How the heck do you factory reset this thing?
Strange things happen on occasion when the battery goes to 0.
The only thing I can think of offhand that is easy to do, i.e. besides disconnecting the battery, would be to connect the charger and then reboot it while charging, perhaps a number of times, and see what happens.
cobben said:
Strange things happen on occasion when the battery goes to 0.
The only thing I can think of offhand that is easy to do, i.e. besides disconnecting the battery, would be to connect the charger and then reboot it while charging, perhaps a number of times, and see what happens.
Click to expand...
Click to collapse
I have tried the factory reset options with the charger plugged in. I've probably restarted the phone 30 or more times with every combination of power key/volume key being pressed. Nothing will bring up the factory reset option?
Have you tried just holding the power button pushed in for a long time, like 30-60 seconds?
Sorry, no more ideas other that opening it up and disconnecting the battery, which I personally would prefer not to do.
cobben said:
Have you tried just holding the power button pushed in for a long time, like 30-60 seconds?
Sorry, no more ideas other that opening it up and disconnecting the battery, which I personally would prefer not to do.
Click to expand...
Click to collapse
If you hold the power button in, it just cycles on and off over and over. The power button does not make the phone go into factory reset mode.
Why do you think opening the phone and disconnecting the battery would do anything? This isn't a power problem, its a problem with getting the phone into the factory reset mode, which is supposed to happen when you power on with the volume up key pressed.
Thanks for trying to help.
Disconnecting the battery does a real "Power Off", which you cannot do any other way with non-removable batteries.
For example, alarms will usually still go off even when the phone is "turned off".
I don't know for sure that this will help, just a hunch.
Is there any way to accomplish this from the Fastboot screen?
How about some guidance or suggestions? Am I the only person this has ever happened to?

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