Back to stock - One (M7) Q&A, Help & Troubleshooting

Hi sending the one back to exchange for the black. Are we able to return these back to stock yet. I cant see anything...
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arknailed7754 said:
Hi sending the one back to exchange for the black. Are we able to return these back to stock yet. I cant see anything...
Sent from my HTC One using xda app-developers app
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I am also looking for the stock firmware to send it back in exchange for the black htc one.
have you been able to find the stock RUU files?

What dont you like about the white ONE?
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swieder711 said:
What dont you like about the white ONE?
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Its Silver btw I like the silver but its all down to personal preference I guess.

i already gave mine back in a local store
with a custom rom on it
he didnt notice

Not yet. There's an Asia one. The post above though might be worth just sending it back rooted. Doubt they'd check. I like the silver one. It's nice just looks nicer in black. I'll decide Monday when it comes to actually sending it back lol
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When you return it back without defect do they resell it to some other guys as brand new()not refurbished? lol if yes lucky that I ordered black.

Hopefully refurbished!. Though who knows lol.
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Related

Lost my battery cover already...

First time I've ever lost something like this. I've looked everywhere, and I cannot find it. Does anyone know where I can pick one of these up?
Call HTC for a new one. They're pretty easy going on sendingbout batt covers and other moving parts. Just tell them that a clip on it or something on it broke. Or just say it broke off and wont reattach correctly. They'll mail one out for free likely.
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Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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ceyo14 said:
Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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just call HTC. thats what ive done in the past for my inspire. i used to lose the battery cover all the time.
I called for a replacement sim cover on my Inspire and they sent it no problem, free shipping and all. I do believe I remember the HTC rep saying they only do 1 free replacement per phone so I wouldn't get in the habit of losing it.
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The HTC rep I talked to never said only one replacement, but always function on the side of caution. Stop losing your stuffs
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Get a case. I have the speck white case and I like it.
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sonofasailor12 said:
Get a case. I have the speck white case and I like it.
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+1. i have the white speck case as well and i love the thing.
I had a Desire for 2 years and never lost a cover. I've had my Vivid for 2 weeks and the cover has come off by itself once already. I am ordering a cover for this thing. Probably the Otter cover.
Lol couldn't stop laughing after seeing this one, lost the entire back of the phone hehe.
Anyways, that's pretty cool to learn that htc replaces them. Good to know.

RUU for AT&T HTC One?

Does anyone have the Stock RUU zip for the AT&T HTC One? Having an issue and need to exchange it. Not related to a custom ROM.
Or does anyone know how to completely restore to stock without it unlocked, no tamper notice or red text during boot etc?
should be in Q and A
No luck. Really need to return phone to stock. Any help would be greatly appreciated.
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Flash the Stock ROM in the AT&T HTC ONE Development section. Then return the phone. They almost never check anyways.
Just switched mine 20 minutes ago due to issue with microphone.
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Toaster Strudels said:
Flash the Stock ROM in the AT&T HTC ONE Development section. Then return the phone. They almost never check anyways.
Just switched mine 20 minutes ago due to issue with microphone.
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I actually want to return my phone...think they'd check then?...is hate for the next owner to be SOL with the warrenty
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lunercrab said:
I actually want to return my phone...think they'd check then?...is hate for the next owner to be SOL with the warrenty
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They do not check. They open the box to make sure the phone is there, and that's all.
Ur right....just returned it...guy didn't even turn it on....was a nice phone but wasn't in love with it....
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White light under the two sensors?

So, I have this white line of light under the two light sensors in the top left. It's only visible at a extrem angle, tilting the phone so it almost stands on its head. Is this normal or should I get it replaced?
Here's a picture of it.
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No one? Really want others opinions on this.
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ANX13TY D1S0RD3R said:
No one? Really want others opinions on this.
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I don't have that on my phone, no matter what angle I look at it
I had this exact issue. It's due to a gap in the top of the screen. I returned mine and got a new one. I made a thread also: http://forum.xda-developers.com/showthread.php?p=41201912
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RPelham said:
I had this exact issue. It's due to a gap in the top of the screen. I returned mine and got a new one. I made a thread also: http://forum.xda-developers.com/showthread.php?p=41201912
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Cheers guys, will try to get it exchanged tomorrow. Do you usually get a new phone right away and what should I tell them?
Should I have the box and stuff with me as well?
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I took mine directly back to ATT, which was where I bought it. They exchanged it on the spot. I just showed them what i was talking about. They had no other questions for me. Mine was even rooted and unlocked lol.
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RPelham said:
I took mine directly back to ATT, which was where I bought it. They exchanged it on the spot. I just showed them what i was talking about. They had no other questions for me. Mine was even rooted and unlocked lol.
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Nice. I really hope it will go as smooth here in Sweden. Wish me luck!
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Good luck! Let us know the outcome!
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T fallen of my HTC

I was looking at the back of my device the other day and noticed that the T was missing from my HTC logo.
Any one else having this isssue.
I think I might send it back to HTC as I am really not happy with the build quality of the device
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Just tell people you have an HC ONE when they ask from now on.
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darks1der said:
I was looking at the back of my device the other day and noticed that the T was missing from my HTC logo.
Any one else having this isssue.
I think I might send it back to HTC as I am really not happy with the build quality of the device
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I'd love to be the sales assistant who you brought it back to.
I'd laugh so hard at you that I'd mess my pants. Then I'd make sure the door slammed on your backside on the way out.
What are you talking about. The overall build quality of the HTC one was appalling.
The silver bezels along the bottom have started to come of. The white strip is coming apart from the body.
So overall I would say that it needs to be replaced. Lets put it like this if some one came in to the store with factory problems like that when I'm doing repairs I would replaceit straight away.
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Now your next mission is to remove
C N
so that it reads
H O E
And no offence but your reply is just ridiculous. I asked if anyone else was having an issue with it. Not what you would do if your are the sales person.
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Hahaha good one
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Just got my One back from repair.

So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Who did the fix.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Just wonder if they put a new shell on it because they messed it up taking the old one off? Good deal though, you got your screen fixed and new shell.
Konfuzion said:
Who did the fix.
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Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
I sent my phone to Houston, TX and it came back with scratches on the back and a bad power button. The gap was worsened.
Still my phone, probably a new back though.
theotrman said:
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
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Konfuzion said:
Who did the fix.
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My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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msimindlessmsi2 said:
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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Well, now I know who not to use if my phone needs repair. Thanks for the link.
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AaronM7 said:
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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True except that is where HTC had me send it.
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