Hello ..
I am Brazilian and I'm in Spain ... I have a "Motorola Razr I" phone and there was a problem in the android system. I have the version "Jelly Bean" installed.
The unlock pattern has been wrong more than 25 times, causing it to be asked to the Google account and password. I know what my account and my password, but the system does not accept it.
Already tried the recovery and factory options and nothing worked. Does anyone know what can be done? I'm really needing my phone to connect with my relatives in Brazil.
Thank's!
LucasEller said:
Hello ..
I am Brazilian and I'm in Spain ... I have a "Motorola Razr I" phone and there was a problem in the android system. I have the version "Jelly Bean" installed.
The unlock pattern has been wrong more than 25 times, causing it to be asked to the Google account and password. I know what my account and my password, but the system does not accept it.
Already tried the recovery and factory options and nothing worked. Does anyone know what can be done? I'm really needing my phone to connect with my relatives in Brazil.
Thank's!
Click to expand...
Click to collapse
Could you please describe how you did the factory options? Normally it should work
yekollu said:
Could you please describe how you did the factory options? Normally it should work
Click to expand...
Click to collapse
I Pressed volume and power bottons for a few seconds and six options emerged:
Normal PowerUp
Recovery
Factory
BP Tools
Switch console [default:null]
Power off
LucasEller said:
I Pressed volume and power bottons for a few seconds and six options emerged:
Normal PowerUp
Recovery
Factory
BP Tools
Switch console [default:null]
Power off
Click to expand...
Click to collapse
Try to perform a factory reset using external keys
Note: It is highly recommended you use the above factory reset using the settings. If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:
1. Power up the phone by pressing the VOL DOWN KEY together + POWER KEY .
2. The device will enumerate with different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL and VOL UP Key to SELECT
4. Select Recovery
5. The device will start up with Motorola logo and power up to a little Android man logo with Exclamation mark
6. Press the VOL UP and VOL DOWN Key together at this screen
7. The device will display BLUE Text on a Black background .
8. Use the VOL DOWN Key to scroll DOWN and the POWER Key to SELECT the option desired .
9. In this case , press the VOL DOWN key till the Wipe data / factory reset is selected and press the POWER key to confirm the selection .
10. Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM .
11. The device will then start performing the Factory Data Reset
12. Once the Formatting is complete , press the POWER key to confirm a REBOOT
13. The message rebooting is displayed on the phone.
14. The device will reboot and start the normal power up sequence .
Hope it helps.
If it doesn't work, try to re-flash your OS with RSD Lite
Do as jquesadar has explained
but release the Power button immediately when the phone vibrates. The timing has to be perfect, not even a second too long....
LucasEller said:
I Pressed volume and power bottons for a few seconds and six options emerged:
Normal PowerUp
Recovery
Factory
BP Tools
Switch console [default:null]
Power off
Click to expand...
Click to collapse
jquesadar said:
Try to perform a factory reset using external keys
Note: It is highly recommended you use the above factory reset using the settings. If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:
1. Power up the phone by pressing the VOL DOWN KEY together + POWER KEY .
2. The device will enumerate with different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL and VOL UP Key to SELECT
4. Select Recovery
5. The device will start up with Motorola logo and power up to a little Android man logo with Exclamation mark
6. Press the VOL UP and VOL DOWN Key together at this screen
7. The device will display BLUE Text on a Black background .
8. Use the VOL DOWN Key to scroll DOWN and the POWER Key to SELECT the option desired .
9. In this case , press the VOL DOWN key till the Wipe data / factory reset is selected and press the POWER key to confirm the selection .
10. Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM .
11. The device will then start performing the Factory Data Reset
12. Once the Formatting is complete , press the POWER key to confirm a REBOOT
13. The message rebooting is displayed on the phone.
14. The device will reboot and start the normal power up sequence .
Hope it helps.
Click to expand...
Click to collapse
Related
Hi everyone,
I was so glad to received 5.0 OTA yesterday, and install it immediately (version 22.21.11 after updated). But I experienced a lot of problems, so I went to Moto and they tell me to perform a partition wipe. Here is the thing, after I follow their operation tips, my phone won't show me the secret menu, so I can't perform partition wipe, and my phone just keep doing some weird things like killing the background apps. Most frustrating thing is that I cannot even launch the camera using the magic twisting gesture!
Anyone can get into the secret menu under the recovery mode? I don't want to unlock my bootloader yet. Thx
update: after google for a while, there is a new way to find the secret menu according to shamelin73
http://forum.xda-developers.com/moto-x-2014/help/cache-partition-lollipop-t2939628
What do you mean " secret menu?"
The recovery list?
matt99017d said:
What do you mean " secret menu?"
The recovery list?
Click to expand...
Click to collapse
yeah! the menu to let me do the partition wipe... I press Vol UP key for several seconds and press power key, nothing happened.
When I boot into fastboot I use vol. Up+Down and power for 3-5 seconds.
alan547 said:
yeah! the menu to let me do the partition wipe... I press Vol UP key for several seconds and press power key, nothing happened.
Click to expand...
Click to collapse
Get to your boatloader first, select the recovery tab. Once the android comes up with "no command"
Push the power button first, while doing that, press the volume up.
That'll put you into recovery.
(You don't have to hold the power button for a few seconds...it just has to be pushed first)
Well, i tried to install nfs most wanted, i was downloading the data of the game; it finished, and suddenly my phone reboots itself, and now it get stuck in the screen "warning bootloader unlocked", it reboots and reboots, it doest pass that screen, does someone can help me?? :C i don 't know what to do.
This is for STANDARD Recovery - How do I reset my device?
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart or reboot on the device by following the steps below.
Press and hold the Power button for 7 - 10 seconds, the device will restart and go through the boot-up sequence.
Notes:
The forced restart or reboot will not delete any Data on your phone.
If completing the 7-10 second Reset does not recover normal functionality of the device, then press and hold the Power Button for a full 120 seconds while connected to a charger.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.
To reset your device:
1. Touch Image
2. Touch Settings
3. Touch Backup & reset
4. Touch Factory Data Reset
5. Touch Reset Phone
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.
Notes:
When using this feature; everything is deleted from the device.
Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to select this option
8. Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
9. Once the Formatting is complete, press the POWER key to confirm a REBOOT
10. The device will reboot and start the normal power up sequence
ok, but if i can't enter the recovery?
ok, but if i can't enter the recovery?
wone96 said:
ok, but if i can't enter the recovery?
Click to expand...
Click to collapse
press and hold the power button till phone powers downs (vibrates) as screen goes off,at same time release power and press volume down (only this) count 1,2 and press and release power key again twice (still keep holding volume down) - should boot to bootloader
I just flashed cm12 on my moto g 2014 (XT1068)... then i flashed GApps... The thing is as soon as i rebooted system.. blue icon of cm started blinking... and it is blinking for the past one hour... When i hold the power button to switch it off.. it reboots instantly and starts blinking again.. What should i do and what is my mistake
Sir,
Please wait until mods will move this thread to the device specific forum for more relevant answers.
For more questions or to have full access please register an account on XDA forum.
Stand by
Good luck
XDA Visitor said:
I just flashed cm12 on my moto g 2014 (XT1068)... then i flashed GApps... The thing is as soon as i rebooted system.. blue icon of cm started blinking... and it is blinking for the past one hour... When i hold the power button to switch it off.. it reboots instantly and starts blinking again.. What should i do and what is my mistake
Click to expand...
Click to collapse
Not bricked , either stuck in boot loop or Hanging ( a soft brick) both ARE fixable
custom recovery? boot to this and wipe ALL caches / data / user / dalvik etc and then try to boot ROM again
How do I reset my device?
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart or reboot on the device by following the steps below.
Press and hold the Power button for 7 - 10 seconds, the device will restart and go through the boot-up sequence.
Notes:
The forced restart or reboot will not delete any Data on your phone.
If completing the 7-10 second Reset does not recover normal functionality of the device, then press and hold the Power Button for a full 120 seconds while connected to a charger.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.
To reset your device:
1. Touch Image
2. Touch Settings
3. Touch Backup & reset
4. Touch Factory Data Reset
5. Touch Reset Phone
External Reset (KitKat)
If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.
Notes:
When using this feature; everything is deleted from the device.
Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to select this option
8. Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
9. Once the Formatting is complete, press the POWER key to confirm a REBOOT
10. The device will reboot and start the normal power up sequence
External Reset (Lollipop)
1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. You will see the word "Start" with an arrow around it.
2. Press the Volume Down button twice to highlight "Recovery mode"
3. Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
4. While holding down the Power button, press the Volume Up button.
5. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
6. Scroll down to "Yes - erase all user data" and press the Power button to select it.
Well hold the power button till the screen goes black .. Now don't leave the power button and press the volume down the volume button ! Now leave the volume down button and then power button.. You'll boot in to the bootloader ! Now boot into the recovery ! And flash some other ROM !
Or flash the same ROM again .. This time clear internal data , system , dalvik cache , and then flash the ROM ! Hope this works !
Talking about the hard reset method:
How to hard reset a Sony Xperia Z3
Turn the phone off.
Press and hold the volume up and down buttons simultaneously.
Then press and hold the power key (while you are still holding the volume up and down buttons).
The device will enter Recovery Mode, release the buttons once this happens.
You can navigate up and down with the volume keys, while the power button can be used to select an option.
Select the “Wipe Data/Factory Reset” option and then press “Yes”.
After that, simply press on the “Reboot system now” option.
Your phone will restart and be ready for action!
Click to expand...
Click to collapse
Say I delete the "stock" pictures/videos that came with the phone. Will they be restored if I do a hard reset as mentioned in the quote above?
Sprkd1 said:
Talking about the hard reset method:
Say I delete the "stock" pictures/videos that came with the phone. Will they be restored if I do a hard reset as mentioned in the quote above?
Click to expand...
Click to collapse
no iirc. if u clear internal storage, preloaded media wont be restored.
Hello all,
I used Mofo to flash Computerfreek274's image 1.5.3a. His thread states that the cache needs to be wiped after flashing. While still in fastboot mode, and after flashing the image, I used the volume keys to select Recovery. Hit the power button and then I have an image of an android that fell over and a red exclamation over it. No text on screen. If I use the volume keys, nothing happens. If I hit the power button the phone turns off.
What step did I miss in the instructions? Or what is the correct procedure to wipe the cache?
Thank you,
the_crowbar
the_crowbar said:
Hello all,
I used Mofo to flash Computerfreek274's image 1.5.3a. His thread states that the cache needs to be wiped after flashing. While still in fastboot mode, and after flashing the image, I used the volume keys to select Recovery. Hit the power button and then I have an image of an android that fell over and a red exclamation over it. No text on screen. If I use the volume keys, nothing happens. If I hit the power button the phone turns off.
What step did I miss in the instructions? Or what is the correct procedure to wipe the cache?
Thank you,
the_crowbar
Click to expand...
Click to collapse
You have to hold vol up for a couple seconds and then hit power at the same time. Then release and you will see the menu.
SOLVED
X_man. said:
You have to hold vol up for a couple seconds and then hit power at the same time. Then release and you will see the menu.
Click to expand...
Click to collapse
Thank you! I have it wiping now. Initially, from a powered off phone, I tried your steps, but that just booted the phone. For other newbies, here is a more detailed process.
WIth the phone powered off, hold Vol-Down, then press the Power button (while still holding Vol-Down). Release both buttons. Fastboot mode starts. Use vol (arrow) keys to select Recovery mode, then pressed power button. Motorola logo appears, and then the android with the red exclamation mark. No text on screen. Hold down Vol-Up for a few seconds, then press power (while still holding Vol-Up).
Now there is text on screen. Use vol keys for arrow button and highlight "wipe cache partition." Use power button to select this option.
Screen changes to Android standing up with a blue bar at the bottom of the screen.
Now wait. Other threads have stated the wipe may take 30 minutes to complete. Phone should power off once wipe is complete.
Thank you,
the_crowbar
Just an update, my wipe completed. It did not take very long. The phone restarted on its own and came right up. Everything working at this point.
the_crowbar said:
Thank you! I have it wiping now. Initially, from a powered off phone, I tried your steps, but that just booted the phone. For other newbies, here is a more detailed process.
WIth the phone powered off, hold Vol-Down, then press the Power button (while still holding Vol-Down). Release both buttons. Fastboot mode starts. Use vol (arrow) keys to select Recovery mode, then pressed power button. Motorola logo appears, and then the android with the red exclamation mark. No text on screen. Hold down Vol-Up for a few seconds, then press power (while still holding Vol-Up).
Now there is text on screen. Use vol keys for arrow button and highlight "wipe cache partition." Use power button to select this option.
Screen changes to Android standing up with a blue bar at the bottom of the screen.
Now wait. Other threads have stated the wipe may take 30 minutes to complete. Phone should power off once wipe is complete.
Thank you,
the_crowbar
Click to expand...
Click to collapse
Sorry I should have specified that my instructions need to be done from the dead android screen LOL But glad I could help