Got my new one replacement from 3 yesterday and most of the handset is perfect
I can see a little defection on the plastic between the glass and the body but my wife says she cant see it , but I know its there so it will bug me
however ive just been checking light bleed and my screen at the top isn't fully sealed
Do I reject the handset and get another replacement ?
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
Sent from my HTC One using xda app-developers app
Jme369 said:
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Just speaking to 3 ... they can replace again - my thoughts entirely .... should be perfect but it isn't
annoying thing the fault I had before is not apparent on this handset grrrrr
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
Sent from my HTC One using xda app-developers app
Jme369 said:
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
third handset en route to me also will be with me on Tuesday .. not good is it if this third handset has faults
im swapping to the s4 which pains me
hopefully the 3rd handset will come from the new batch - what was the fault with yours ?
fingers x for you - let me know how you go on
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
They also said that I can keep getting the phone replaced if it's faulty as long as next time I don't connect the phone to wifi/the network next time, as it's still 'new' in their books if you do that.
Sent from my HTC One using xda app-developers app
---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
First had hissing behind the audio, this one has gaps/overhangs, as well as the audio issue. Serial is HT33JW, so 18th of march in Taiwan.
Sent from my HTC One using xda app-developers app
giorgoxxi said:
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
Click to expand...
Click to collapse
HT338W what ever that means
3 cant stop you connecting to the internet , if a handset is faulty its faulty - what happens if you connect it and then find
the microphone doesn't work ?
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app
Jme369 said:
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Ill completely check my handset then before connecting
I usually buy unlocked handsets but as said have always been with 3
this is the first handset from 3 for some time - bit unusual 3 faulty handsets
I was being picky with the small issue with the plastic round the glass but wont put up with glaring light from the top !
If my serial is HT338W (which was the same as my first handset)
which batch does it come from ?
Is it the same as yours ?
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app
The batch from 8th of March from either factory (HT or FA) seems to be the one causing problems. I am due a replacement, hope I get a later batch. If the serial number is printed on the box, I will check first before unwrapping the replacement.
Jme369 said:
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
course ill have a look for you when I come home
if my next one is the same start of serial its going back without even opening it
I think in the countries where HTC One has already released, getting a replacement doesn't necessarily mean that you'll get a good one because you are getting from same batches again.
I'm hoping us getting a month late will help about those kinda problems.
Just spoke to 3 to ask them to check the handset before it is dispatched they advised they can't open the box
I asked them to check the serial number again they can't do this
Pot luck also 3 handsets is max if next one is faulty they well have to collect the handset asks check it before any more replacements
Fingers x next one is fine or I'll be less than impressed
Sent from my HTC One using xda premium
Weird thing about the handset I've got at moment till I get my 3rd replacement the heat is a lot higher .. I've been surfing for a bit and it's hot to touch didn't notice that on my first weird
Sent from my HTC One using xda premium
How strange, any new apps? If the third phone is no good I think I'll wait for the s4, which would be a real shame.
Sent from my HTC One using xda app-developers app
None that I can think of it's cooled down again
Not sure how it goes when I've took out a new 3 contact and paid my old off can I don't delay my contact if the handset isn't for for purpose ?
Sent from my HTC One using xda premium
If you don't connect the phone to either their network or wifi then you have a 14 day cooling off period, when you can cancel your contract. Not sure how it works with paying off your old one. They offered me different handsets over the phone, they might try to charge a couple of quid extra for the s4 but I doubt it will be a problem
Sent from my HTC One using xda app-developers app
Alas I'm over 14,days and connected my first handset to the network so I'm stuck with contact which isn't a problem as I make good use of the internet and get good coverage with them (I took me contact our and paid my old one of)
Would have to use not fit for purpose but I'm hoping the 3rd is ok
Sent from my HTC One using xda premium
Related
I have the HTC one and have such problems.
Build quality just sucks.
Screen sucks because there is a scratsh in it now I had the optimus black with no gorrila glass with no scratches :/ .
Sometimes I send a sms and I send 1 sms.
But the person I sms to said he had it 2 or 3 times .
Input of charging sucks almost broken :/ .
Idunno why but I never lat him fall or anything else I really take care of it.
And already 2 times he didnot charge :/ .
So if I'm lucky I'm gonna change it to a sgs4 or what do you people think about it?
Sent from my HTC One using xda premium
Btw And sometimes my mobile network doesnot work
Sent from my HTC One using xda premium
That's a super bad luck you're having. I never experience any problem stated by you (yet). Get a replacement.
Sent via my HTC One™ using XDA Premium
Idunno I'm thinking maybe the sgs4 or not
Sent from my HTC One using xda premium
Since now my mobile network doesnot work at all did a hard reset but Nothing :/
My battery life is now so bad my phone is almost dead and I didnot do anyrhing special I can do it with the phone 15 hours but now not almost 5 :/
Idunno what happend.
Sent from my HTC One using xda premium
MrKudinGTO said:
That's a super bad luck you're having. I never experience any problem stated by you (yet). Get a replacement.
Sent via my HTC One™ using XDA Premium
Click to expand...
Click to collapse
The problem is I'm on vacation and I'm mid august at home again :/
Sent from my HTC One using xda premium
androidjel said:
The problem is I'm on vacation and I'm mid august at home again :/
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I`am super happy with the One running ARHD 12.1 and stock kernel. Ruuning smoothly and fast, good batterylife and great radio reception. Maybe you have a somehow faulty device.
I think he's just trying to stir up trouble, as it would be extremely unlikely for all of these things to happen, no way would his battery be draining that badly, and he keeps mentioning the S4, so just leave him to it
Matt said:
I think he's just trying to stir up trouble, as it would be extremely unlikely for all of these things to happen, no way would his battery be draining that badly, and he keeps mentioning the S4, so just leave him to it
Click to expand...
Click to collapse
I'm not making this up I just love HTC devices but it's just tru I was just shocked but idont want the same again like now that I would get a HTC like this.
I had HTC before many times but Idunno because I heard that some people send it to the repair shop and sometimes it's better sometimes is the same of whorse so Idunno.
Sent from my HTC One using xda premium
androidjel said:
I have the HTC one and have such problems.
1-Build quality just sucks.
2-Screen sucks because there is a scratsh in it now I had the optimus black with no gorrila glass with no scratches :/ .
3-Sometimes I send a sms and I send 1 sms.
But the person I sms to said he had it 2 or 3 times .
4-Input of charging sucks almost broken :/ .
Idunno why but I never lat him fall or anything else I really take care of it.
And already 2 times he didnot charge :/ .
So if I'm lucky I'm gonna change it to a sgs4 or what do you people think about it?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
2- in my findings phone A is not more likely to scratch then phone B. Its all based on time, use, situation and pressure. If your Optimus was in the situation the One was in then it would have scratched as well.
3- this is a network issue. Me and a friend with an iPhone were in a low signal room. She has AT&T I have T-Mobile. I started receiving double texts from a friend she didn't. A few minutes later she started receiving them as well from different people. Its a network issue plain and simple. Likewise with your second post I would get a new SIM it sounds like it may be detective.
4- if its really broken (only use the official HTC charger and cord to test) contact seller/HTC for a replacement.
1- being an all metal device the One has higher standards then a plastic device. The 'defects' the One has such as gap are still well below the tolerances used for plastic devices. Even with all that the build quality is still leaps and bounds better than 99% of android devices. I think your feeling is based on your other perceived issues.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
2- in my findings phone A is not more likely to scratch then phone B. Its all based on time, use, situation and pressure. If your Optimus was in the situation the One was in then it would have scratched as well.
3- this is a network issue. Me and a friend with an iPhone were in a low signal room. She has AT&T I have T-Mobile. I started receiving double texts from a friend she didn't. A few minutes later she started receiving them as well from different people. Its a network issue plain and simple. Likewise with your second post I would get a new SIM it sounds like it may be detective.
4- if its really broken (only use the official HTC charger and cord to test) contact seller/HTC for a replacement.
1- being an all metal device the One has higher standards then a plastic device. The 'defects' the One has such as gap are still well below the tolerances used for plastic devices. Even with all that the build quality is still leaps and bounds better than 99% of android devices. I think your feeling is based on your other perceived issues.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
First off all
I always had a good signal never problems somehow now he even doesnot wanna connect I putted my SIM card I'm my other phone and it worked so that's number one.
About my usage I'm really secure and look after how I'm using them my optimus black has fallen 3 times really bad but not scratshes with no gorrila glass so thats just weird for me.
About charging I always use the one of htc.
And my battery life is no 4 hours my bad sorry it's 8 but it's still lower than first (ididnot upgrade to 4.2.2)
And first I could minimum 14 hours
At least Idunno if the black one is better build maybe I could change it to that version.
And just about HTC one people Iknow face problems to it's just I don't wanna buy a phone For 550 euros what has this problems it's just not acceptable that's my opinion because idont wanna send my phone back to a service center and wait 3 weeks or a month For a new one or fixed .
Sent from my HTC One using xda premium
Idk why you expect xda to tell you whether to keep the phone or not...
a box of kittens said:
Idk why you expect xda to tell you whether to keep the phone or not...
Click to expand...
Click to collapse
I just asked if people have this problem to Because Idunno what to do is best
Sent from my HTC One using xda premium
My phone has no problems other than having to keep an eye on the battery. I keep screen brightness low and use the power saver and it's fine. The phone is fast and works great. It really sounds like you have a defective unit that you should exchange for another. Best of luck.
Sent from my HTC One using xda app-developers app
androidjel said:
idont wanna send my phone back to a service center and wait 3 weeks or a month For a new one or fixed .
Click to expand...
Click to collapse
It only takes a week Done it twice with this phone
Matt said:
It only takes a week Done it twice with this phone
Click to expand...
Click to collapse
Problrm is im on vacation so im mid August home again :/
Sent from my HTC One using xda premium
Btw could you change to the black model ithink that model as no faults or am i wrong?
Sent from my HTC One using xda premium
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
Sent from my HTCONE using xda pemium
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
Sent from my HTCONE using xda app-developers app
marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
Click to expand...
Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
Sent from my HTCONE using xda app-developers app
Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
Sent from my HTCONE using xda premium
Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.
tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4
akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
Sent from my HTCONE using XDA Premium 4 mobile app
tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.
tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How did you go about trading it in?
When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
Sent from my HTCONE using XDA Premium 4 mobile app
tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.
Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
Sent from my HTCONE using XDA Premium 4 mobile app
After having my HTC One for 2 weeks I encountered a problem with charging my phone. So arranged a HTC repair. Packaged the phone with ALOT of bubblewrap and boxes. Phone took quite awhile to be repaired and sent back (15 days). After receiving phone back I noticed the HTC repair centre had damaged my phone had scratches and dings around camera speaker grilles and Usb port area. Plus my Bluetooth has not worked properly since disconnects from connected devices, won't auto connect or if I try manual connect my phone crashes. I have pushed so hard for a resolution to this but they are useless and after a month they have send they will repair my phone but really I expected a lot more apologies and new phone. What other great experiences have people had? Thanks
Sent from my HTC One using XDA Premium 4 mobile app
I don't have much to add but what charging problem did you encounter? Also why didn't you just return the phone were you purchased it? Most stores give you 30 days to return the phone if you have any issues. And my last question is exactly what does the title of this thread intends to say?
Sent from my HTC One using xda app-developers app
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
Sent from my HTC One using XDA Premium 4 mobile app
nathlynn22 said:
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Just a note I had a similar issue and it turned out to be a faulty charging cable and the phone was actually working perfectly fine.
Sent from my HTC One using xda app-developers app
I bought four HTC cables on eBay orginal ones. All the same but they sorted the problem. Only reason I had so many problems with them is because they damaged my new phone mate
Sent from my HTC One using XDA Premium 4 mobile app
Sorted now they gave me a new htc one promised to send back my phone with new front but didn't so complained and gave me a new phone. Thanks
Sent from my HTC One using XDA Premium 4 mobile app
I need to have my HTC One replaced under warranty. The microphone broke. It started out where people said I sounded fuzzy, then one day it died completely and all anyone hears is static. I can still make calls with an earbud but that is a nuisance and my phone is under warranty.
I contact HTC support but they're really no help. They sent me a canned opening message, and then when i replied... every single message after the first one was a blank message. Idk what's going on, i've tried different web browsers and examined the text, but they keep sending me blank messages... How can I get it replaced by HTC? I need to go through their support since I bought my phone full price from an online retailer and was referred to HTC, but is there any way to actually get them to replace it and not just send me blank messages?
You need to post this in the HTC One forums and not the Nexus 5 forums.
Sent from my Nexus 5 using xda app-developers app
Monk4Life said:
You need to post this in the HTC One forums and not the Nexus 5 forums.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Well this is awkward... I could have sworn I selected HTC One... Can a kind mod move this please???